Customer Reviews for U-Haul Moving & Storage of Homefield

3,388 reviews

937 Saw Mill River Rd   Yonkers, NY 10710
(across from Homefield Bowl)

(914) 965-0001

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(914) 965-0001

937 Saw Mill River Rd
Yonkers, NY 10710
(across from Homefield Bowl)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly customer service!!!!!!!

GARRETTTROY BARKER 
Rating:
3.0

The yard space is tight to turn vehicles or equipment around ..Customer service was excellent and staff knowledgeable

LEONARD J GORDON 
Rating:
5.0

Customer did not leave a comment.

KELVIN CAMACHO MEDRANO 
Rating:
5.0

Customer did not leave a comment.

PAULV AYUSO 
Rating:
5.0

No improvements. Everyone is friendly and professional.

christopher henry 
Rating:
5.0

The young men who assisted with the reservation was great. Very helpful and communicated clearly. Very much appreciate his high level of customer service as it is rare to receive nowdays.

CARMENROSA TEJADA 
Rating:
5.0

Easy process and plenty of available trucks. Did all sign up and logistics inside, with attendee at this location, on my phone. Quicker process than last experiences at U-Haul, from reservation, verifying images, ID scanning and purchase. Thank you

CINTIAYANIRY BERNAT 
Rating:
5.0

Customer did not leave a comment.

Timothy Brockington 
Rating:
5.0

Show where the gas tank is. Show how to tie down the hand truck. Refund for unused covers

Daisy M Otero 
Rating:
5.0

Customer did not leave a comment.

IXTAYUL MARTINEZ  |  Overall Experience 
Rating:
5.0

The young gentleman that worked on 2/19/24 was phenomenal. He greeted us as we entered, was very helpful with signing us in, set our truck up and put our dolly inside. He certainly went above and beyond and we were very grateful. I will be renting from this location again. Thank you 😊

BRANDON PENA 
Rating:
5.0

Customer did not leave a comment.

peter palma  |  Overall Experience 
Rating:
5.0

A++

Nicholas Saviano 
Rating:
5.0

Customer did not leave a comment.

TASNIMAHMED JAFFERY 
Rating:
4.0

Customer did not leave a comment.

Jennifer Godel  |  Overall Experience 
Rating:
4.0

Staff provided excellent services. Rental truck dated, mechanical lights immediately flashed on to indicate engine, tire issue.

DANNY VILLAR 
Rating:
4.0

The only item that I thought was not so great was the fact that the units themselves have to lighting. It made it difficult to find items in the midst of all the chaos of moving and having to box all your belongings. The staff were all very friendly and helpful.

Wilma Palacios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNY VILLAR  |  Overall Experience 
Rating:
5.0

The staff here were so nice and helpful. I was really impressed by everyone and just wanted to acknowledge how great they all were. I hope they’re recognized by U-Haul as great employees too!

Vincent Nicolosi 
Rating:
5.0

Amazing customer service all around and they have such a great team!

anthony guerra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Morrison-Dyke 
Rating:
5.0

Customer did not leave a comment.

Regina Raison 
Rating:
4.0

Customer did not leave a comment.

PAUL BARRERA 
Rating:
5.0

Customer did not leave a comment.

KELVIN CAMACHO MEDRANO 
Rating:
5.0

The person who took care of me was very cool

Jose Encarnacion 
Rating:
5.0

Good experience personal always friendly

ALBERTO OYOLA 
Rating:
4.0

Customer did not leave a comment.

DENNIS LAWSON 
Rating:
5.0

Skipping self-service through the app is the way to go. The app needs some serious tender loving care and maybe a little usability testing. :-)

Mary Jezierski 
Rating:
5.0

Uhaul rep Angel , great customer service , very professional and courteous highly recommended .

FERNANDO BARBOSA 
Rating:
4.0

Customer did not leave a comment.

PAUL BARRERA 
Rating:
5.0

Staff were outstanding. Truck was old, sluggish, handling was terrible that is a safety issue and too many miles… time to retire the truck

DANNY VILLAR 
Rating:
5.0

Customer did not leave a comment.

Yasutoshi Okkotsu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marez Fingal  |  Overall Experience 
Rating:
5.0

Great experience staff was excellent

TYLER WALSH 
Rating:
4.0

You guys need to redecal your trailers.

Fabian Mujica 
Rating:
5.0

Customer did not leave a comment.

ANTHONY FEYER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elisa euell  |  Overall Experience 
Rating:
5.0

Please give extra special credit and thanks to ANGEL at this location. He provided superior customer service!

Harry Tower 
Rating:
5.0

Just great customer service!!!!!!

DAVIDJ TAVAREZ 
Rating:
5.0

We have no complaints at all!! Everything from the truck to having to get a trailer to the movers! We went from NY to SC The movers were exceptional!! Everyone went above and beyond!! We were extremely happy! We would recommend your company to everyone we know! Thank you for making a very stressful time alot easier!!

Robert Shine 
Rating:
1.0

My truck was filthy. I picked up the truck after hours at 12am. In a time when safety is priority it was disgusting to receive a truck not cleaned and sanitized. Very upset

Anthony Fideleo 
Rating:
5.0

No improvements at this time. Excellent experience overall.

Kevin Ohalloran 
Rating:
4.0

The rep that assisted me at noon was very good as has been my experience with him.

PAUL BARRERA 
Rating:
5.0

Customer did not leave a comment.

PAULV AYUSO 
Rating:
5.0

Customer did not leave a comment.

Mark Morrissey 
Rating:
5.0

Customer did not leave a comment.

ALBERTO OYOLA 
Rating:
5.0

Customer did not leave a comment.

Michael Lovastik 
Rating:
5.0

Very clean place and the staff were very friendly and helpful.

kimberly durrant  |  First Impressions 
Rating:
5.0

CUSTOMER SERVICE WAS SUBERB

ROBERT LEIB 
Rating:
5.0

Customer did not leave a comment.

Angelee Coakley 
Rating:
5.0

Great staff very professional and friendly.

Jeffrey Rivera 
Rating:
5.0

The assistant manger was awesome!!!! From beginning to end!!!! Great experience!!!

Enjoli Pennamon  |  First Impressions 
Rating:
5.0

If you're not already aware, the app experience is awful. I get it, I work in product and maintaining a seamless user experience can be challenging. I love the idea of self service, and would love to use it at the location I've been using, however, something fails each time forcing me to go inside the location to have an agent hand me the keys. And constantly having to verify my identity is laborious. I get why it's required, but wish your team could come up with a more seamless experience.

MARY K JEZIERSKI 
Rating:
5.0

Customer did not leave a comment.

Nicole Payne 
Rating:
5.0

Buen cervicios muy amabres

Johanna Elizabet Martir Portillo 
Rating:
5.0

The place and the attendant was amazing, my problem was in the drop off location

Everton Da Silva 
Rating:
3.0

The customer service was somewhat ok . Not sure if I would go back to the same location .

JOSEF PEREZ 
Rating:
5.0

Customer did not leave a comment.

Charilie Smith 
Rating:
5.0

Customer did not leave a comment.

JC jaile 
Rating:
3.0

Customer did not leave a comment.

Geraldine Lamberto  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASIA SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN BERARDO 
Rating:
5.0

Customer did not leave a comment.

Ayanna Williams  |  Online Move In 
Rating:
5.0

Fast and friendly service!

Mike Fraietta 
Rating:
5.0

Samantha Baca is very helpful and I trust herword she makes things easy and smooth also the other workers make ent the van and unit stress free

miguel berraguer 
Rating:
5.0

Customer did not leave a comment.

DANIEL R HICKEY 
Rating:
4.0

Don’t change anything about the service you are doing great 👍

Laurine Porter 
Rating:
5.0

Angel the representative was great to interact with !

FERNANDOP BARBOSA 
Rating:
4.0

Customer did not leave a comment.

Joseph Henry John 
Rating:
4.0

Customer did not leave a comment.

james Bush  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany Reed 
Rating:
5.0

Customer did not leave a comment.

miguel berraguer  |  First Impressions 
Rating:
5.0

Help was so friendly

ONIZETE F ALMEIDA 
Rating:
5.0

Customer did not leave a comment.

Andres Verdejo 
Rating:
2.0

The staff is excellent and responsive, however the storage facility flooded and my items were damaged by water. Some of the things stored while moving were family heirlooms. Further, everything in the unit was covered in t JJ ick industrial dust. I was falsely told that the unit had a controlled environment. Absolutely disgusting!

Margaret Beardsley  |  Overall Experience 
Rating:
5.0

In person staff were very efficient and helpful, on line system for reservations was clear and user friendly. Good all around.

Timothy Barry 
Rating:
4.0

Customer did not leave a comment.

Lauren GAZZOLA 
Rating:
2.0

Customer did not leave a comment.

Chloe DiGianni 
Rating:
5.0

Nothing calls out to me that is needing of improvement!

peter Winder 
Rating:
4.0

Customer did not leave a comment.

Vernon Morris 
Rating:
4.0

Customer did not leave a comment.

John OLeary 
Rating:
5.0

Customer did not leave a comment.

DAVID TAVAREZ 
Rating:
5.0

Customer did not leave a comment.

Anthony DeLuca 
Rating:
5.0

Customer did not leave a comment.

Lynne McIntyre 
Rating:
5.0

Customer did not leave a comment.

Robert Perry 
Rating:
5.0

Outside the van was dirty as well as the windows

Ray Davids 
Rating:
5.0

Angel uhaul rep was very helpful, professional and courteous .

FERNANDOP BARBOSA 
Rating:
4.0

Customer did not leave a comment.

CRISTOBALL TRUJILLO 
Rating:
5.0

Customer did not leave a comment.

Kymberly Fitzgerald 
Rating:
5.0

Samantha at the front desk went above and beyond to get me situated with the proper truck and trailer I needed for the weekend. She knows costumer service and exceeded today’s expectations.

Joe Zacchio 
Rating:
5.0

This location is the most efficiently ran one out of half a dozen that I have been to. The Staff who served was the consummate professional and very amicable. She assisted in the completion of registration with such grace.

Samuel Cabassa 
Rating:
5.0

I thought the experience was excellent from beginning to end. Valerie (rep) at pick-up was professional and extremely helpful throughout the process. Thank you

Lonnie Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Zulkhairi Bin Razali 
Rating:
5.0

Customer did not leave a comment.

Miranda Graham 
Rating:
5.0

Angel was super helpful and very professional. Made the whole experience very easy. I will definitely be back.

ROBERT LIQUORI 
Rating:
1.0

I’ve been a customer for more than 17 since 2005 renting U-Haul at College Point, Queens; moving to Scarsdale and renting at U-Haul Yonkers, NY. I never have any problem at U-Haul College Point, Queens. But U-Haul Saw Mill River Branch has issues two times. Both were customer service representatives “Nasty Attitudes.” This is the only reason you lose customer. I hated going back there even when I have automatic payments all these years. Remember that credit cards expire too. Since I do not ever wanted to interact with the “nasty and rude guy” talking to me over the phone, I decided to finally discontinue my storage. I hope you get educated people next time.

SHELLYANN NAKAGAWA  |  Overall Experience 
Rating:
5.0

Ms. Valarie did an excellent job assisting me with the online reservation / sign-in process. Location lobby clean. The vehicle was clean and ran well. Excellent location.

Eugene Szpynda 
Rating:
3.0

Customer did not leave a comment.

Alan Owens 
Rating:
5.0

Customer did not leave a comment.

emmanuel chaperon 
Rating:
5.0

Customer did not leave a comment.

STEVEN BERARDO 
Rating:
5.0

Customer did not leave a comment.

Jennie Kramer-Rawson 
Rating:
5.0

Customer did not leave a comment.

Angelica Mordecai 
Rating:
3.0

Was disappointed when I arrived for drop off at 6:43PM when I was informed I needed to use online drop off. The signal was not strong in the area so it ended up taking me 20 minutes to return the truck. It seems the workers (although pleasant) were more focused on closing at 7pm.

Chris Salvaggio 
Rating:
5.0

Customer did not leave a comment.

EDGAREUGENIO PERALTA 
Rating:
5.0

Customer did not leave a comment.

Juan Carlos Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Allen David Stephen 
Rating:
5.0

Customer did not leave a comment.

Michael Bronfman 
Rating:
5.0

Mercedes Mata

Mercedes Mata 
Rating:
5.0

Customer did not leave a comment.

GEORGE CAMAJ 
Rating:
5.0

Great customer service!

Mary Lane  |  First Impressions 
Rating:
1.0

Move in is of course nice as I’m a paying customer but the reason I’m moving out is because the staff has attitude and this is not the first time I had encounter a nasty attitude but twice already on the very few times I went to our storage while renting since 2006 from Queens then later transferring to Yonkers area. This is the main reason I’m moving out. Nasty staff attitude!!!

SHELLYANN NAKAGAWA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Morrison-Dyke 
Rating:
3.0

First truck had a flat tire, so they gave me another one. That truck overheated and forced me to sit on the side of the highway until it cooled, find a service station and add coolant. That helped, but still had to drive with the heater on (80 degrees outside) to keep the engine cool enough. Finally, after loading the truck and getting to my destination, it was too late to unload so I kept it overnight. The next day it rained. The box leaked dirty water all over my load of vintage designer furniture, causing damage that I am now going to have to repair. Since U-Haul doesn’t maintain their fleet, I would suggest that future potential customers rent from somewhere else.

JEFFREYTHOMAS CONWAY 
Rating:
5.0

Customer did not leave a comment.

gordon ashbridge  |  Overall Experience 
Rating:
5.0

Valerie was excellent. She went above and beyond she is an asset to your organization.

Bernardino Lombardi 
Rating:
4.0

Customer did not leave a comment.

SEAN A REGEL 
Rating:
5.0

Great staff! Very supportive and worked diligently to help make my moving process easier.

Mary Sieredzinski  |  Overall Experience 
Rating:
5.0

The only issue and I know it's not there fault and it could possibly be other customers who rent a section and bring back insects. On two ocations a saw two roaches.

YESENIA LARREGUI  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful — going out of their way to find a solution for me and make the move as easy as possible.

Bruce Love  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Minqi Jiang 
Rating:
4.0

Closing out the equipment and taking all those pictures should not be the customer job

Elvin Castillo 
Rating:
5.0

Customer did not leave a comment.

Edwin Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose rodriguez 
Rating:
5.0

Everything at the Yonkers location was excellent. On a side note there was an issue at the Nanuet location regarding my appointment pertaining to trailer installation. The parts didn't arrive on time even though I had an email confirmation for the parts I paid for. The young lady behind the counter was very rude. The mechanic did assists me (props to him) and I had to drive to Newburgh in order to have the work completed. The staff in Newburgh was very nice. Once again Yonkers was excellent. Thank you, Joe Tribuzio

Joseph Tribuzio 
Rating:
5.0

Customer did not leave a comment.

Jose Perez 
Rating:
4.0

Nothing. Service was great.

Ekow Bartels 
Rating:
3.0

Customer did not leave a comment.

Joyce Allen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenneth Jimenez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessie Colon  |  Overall Experience 
Rating:
5.0

I had a great experience, and Samantha B was so sweet and helpful . She made sure to find me a storage unit at the last minute because they were closing at 7pm !!!!!

Tianna Van Ness  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Grima  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Gryka  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KOOKIE CHENG  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Doddy  |  Overall Experience 
Rating:
5.0

My overall experience with u haul was excellent! The staff helped me out perfectly. I primarily worked with Angel and Nick and they were outstanding. They helped me with 2 storage units and 2 truck rentals. They really made my moving experience easier!

Robert DiNapoli  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Evelyn Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katy Matos  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

John Delbene  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Freddy Guevara  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AUBREY FAULKNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emil Lattarulo  |  Overall Experience 
Rating:
3.0

I found items missing from my storage unit and a padlock that did not belong to me inside the unit. Also, my items were damaged due to environment within the unit. No grace periods were offered and fees were extremely high.

PATRICIA PARKER  |  Overall Experience 
Rating:
5.0

Great service the people that are working there are very humble and helpful we are definitely happy with there way of getting things done in a respectful and safe way we highly recommend them at this facility thank you again p and ts auto care

paul sayegh  |  First Impressions 
Rating:
5.0

Thank you the gentleman that took care of me was very fast and polite and got the unit fast excellent customer serves he did perfect job thank you

eris alvarado  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose Druyan  |  First Impressions 
Rating:
5.0

Thank you for everything

Daphny Obregon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colette Ambo  |  Overall Experience 
Rating:
4.0

This facility is amazingly clean compared to the one I saw few minutes before. Staff and the young lady when assisted us was knowledgeable and displayed A1 hospitality! Her suggestion of the upper level was sold and when I saw it, it suits me well and the price was good. I golt service with a smile and left happy... Very happy!!

Carolyn Saunders  |  First Impressions 
Rating:
3.0

Storage fee is kind of high for the space. Staff has never let me down though.

rajkumar deochan  |  Overall Experience 
Rating:
5.0

The uhaul employee was very nice, courteous, and helpful

Mark Chianfagna  |  First Impressions 
Rating:
2.0

I currently made my payment and currently closed out, but my fee was not prorated. I should have part of my rental refunded. The day of closing was an inconvenient the gate was not working and U-Haul van were blocking entrance and exits. I had to maneuver around the trucks to unload. Access hours were limited, office is closed I cannot get to my unit, unless someone else is coming out.

Yvette Palacios  |  Overall Experience 
Rating:
5.0

A really comforting experience to assist me in dynamic AND DIVERSE personal requirements.

Robert Glover  |  Overall Experience 
Rating:
4.0

The only problem I encountered was that the elevator didn’t stop on the level my storage was on and we’d have a to go down a staircase to level 2 to load or unload. There wasn’t a slide over the stairs either. That needs to be addressed. But overall a very good facility!!

LAURIE ELISCU  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joyce Allen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MELISSA HERNITER  |  Overall Experience 
Rating:
5.0

Representative Nicholas was knowledgeable and patiently conducted a tour of the facility and explained how to locate and use the various swipe stations whcih allow access to the storage units. He's an asset and should be treated as such. Thanks again for the friendly service extended.

Harry Sotomayor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael McGorman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Barroso  |  First Impressions 
Rating:
5.0

The place was clean. Valerie was helpful and informative for the whole process.

Morgan Jones  |  First Impressions 
Rating:
4.0

Facility was clean. Only reason I had to cancel my reservation was because you have to use a key left to get to the second floor

Richelle Pozo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shakeema jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER RODDA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMUEL BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dyana Flores  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary kuffour anderson  |  Overall Experience 
Rating:
5.0

Keep up the good work.

Jonathan Wooten  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Eric Andre Johnson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Pauline Mc Kenzie-Mc Calla  |  Online Move In 
Rating:
4.0

Staff is very helpful and cordial, facility is clean and well organized.

Romulo Ramos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edgar Garcia  |  First Impressions 
Rating:
2.0

Was told I could complete check in to my storage unit online, but found the facility lock still on the unit when I went to load my stuff in. After hours manager was fantastic and managed to find me another available unit without a lock, but it was still a more stressful process than anticipated.

Julia Borges  |  Online Move In 
Rating:
5.0

monthly cost became too high no issues with the facility

JEFFREY NURENBERG  |  Overall Experience 
Rating:
5.0

Staff was very helpful Check out was easy & quick. I needed help a few times when my card would not work they came out to me to try & fix the problem.

Jennifer Cipolla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLASS TUCKER  |  First Impressions 
Rating:
5.0

Great staff. Manager Samantha was very helpful.

Donald Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul Flores  |  Overall Experience 
Rating:
5.0

Great and friendly staff very knowledgeable

CAMILLEC CAMPAGNA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim Maliyil  |  Online Move In 
Rating:
4.0

I had a very good experience. The staff was great, very helpful. The floors need work.

Anne Gartlan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kyra Reyes  |  Overall Experience 
Rating:
5.0

Samantha Baca was very professional and helpful.

Raymond Calderon  |  First Impressions 
Rating:
5.0

Awesome storage

miltiades Panagos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Blasetti  |  First Impressions 
Rating:
4.0

The cashier gave wrong information but thank goodness the manager corrected the employee. It would have been a disaster if he weren’t there. No way could I get my queen size mattress in the top tier with the stair ladder ! The manager who saved the day was Nicolas. Please give him a raise.

lanay mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER, E VALENTIN  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was very nice & helpful. The place was clean. The only thing I recommend is fixing the prices you advertise in the store. The sign is 100 dollars cheaper than what I paid. If I was someone else I would have put up a fight to get it for that price. There are no dates etc on the flier. I definitely will recommend yo other family and friends.

Jennifer Cipolla  |  First Impressions 
Rating:
5.0

Both staff members working that Sunday when I rented both a van & a storage unit were helpful and friendly. The young man that helped me upon the return of my rental van & storage unit rental was outstanding!

EDUARDOR ABREU  |  First Impressions 
Rating:
1.0

The supervisor of Homefield made my experience the absolute worst

Natasha Simpson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Peko  |  Overall Experience 
Rating:
5.0

At the Saw Mill Road location, Ismail was the person who assisted us. He was really helpful, professional, and courteous! He was very patient through the entire setup process. A really great experience all around.

kiandra morton  |  First Impressions 
Rating:
5.0

Great all around. However on clean out day there was broken glass from The above unit…

Aaron Bernstock  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anya Kassou  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

carlos beltran  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel Mwale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES MORGAN  |  Overall Experience 
Rating:
5.0

Samantha Baca was extremely helpful to me. Even though I wasn't a great renter (I was late on my payments, owed money, etc.) she was always helpful and friendly. She went out of her way to resolve the situation, and thanks to her, it did get resolved. I've always thought that the Homefield U-Haul was a great facility, but it's even better with Samantha in charge. I would 100% recommend it to anyone. Thanks!

PARKERM REILLY  |  Overall Experience 
Rating:
5.0

No

paolo domeneghetti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stuart walsh  |  Overall Experience 
Rating:
5.0

The receptionist was very patient with us and so very helpful. The facility was clean and the price for the rental was very fair. Parking seems to be easily accessible.

Angelina Swetz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heriberto Vazquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica wilson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marcus Delgado  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

joseph gross  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Dubois  |  Overall Experience 
Rating:
3.0

The facility served me well for storage up until a recent flood. The company did not respond to the issue very well for us so protect yourself with a reputable insurance company. Overall it serves its purpose, just proceed with caution.

ROBERTO FERNANDEZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephanie Matos  |  First Impressions 
Rating:
4.0

Setting up a unit while going through a personal tough time made things clear and easy and check out was simple and quick. Thank you

ariel jackson  |  Overall Experience 
Rating:
4.0

The only complaint is the access gate was blocked by a returned vehicle after hours! There should be cones and signage so the trucks do not block the access! As a person with a disability, it was very frustrating.

kisha skipper  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaison Mathews  |  Overall Experience 
Rating:
5.0

You bet.” One of the best storage facilities, I’ve ever experienced and highly recommend your service and staff. I remain

ALONZA WATT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

amalia dussek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Dubois  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSEMARIE DEL VALLE  |  First Impressions 
Rating:
5.0

A fantastic experience. A great facility with very friendly people running it. If I wasn't moving, I would have continued to be a customer, but the trip is now too far. I was very happy with everything at Uhaul of Homefield. I highly recommend it to anyone in need of a storage locker !.

Eliot Kaplan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriela Baez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL FLETCHER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gwendolyn Carson  |  First Impressions 
Rating:
5.0

The only downside is that I ask for a unit of the same size that I have already, they said ok, but when my husband went to the storage and started to put our belongings inside the unit, he realized that it was not the same size. It was the same width but not the same height. Because of that less things fit in this one then the one we previously have.

RUTH JACKSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Utchel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvette Olavarria  |  First Impressions 
Rating:
2.0

I reserved a trailer 2 months in advance, and the day of my move was told there was not one available. That was a major inconvenience for me, but how convenient, you had storage facility... Nice move. I'll rent budget or Penske upon my return. Good day sirs.

MYRA JOHNSON  |  First Impressions 
Rating:
5.0

Great service excellent location staff and accommodations were great

John Toscano  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Sabatino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marta Vargas  |  Overall Experience 
Rating:
5.0

All staff have been unfailingly nice. Costs, options, and everything else were thoroughly explained to me. The storage units are very clean. Entry to the storage area is slightly funky. I like being able to pull my car into the garage area - a big plus. But then the elevator is raised up above the parking area, and you have to overcome ?15 or 20 inches to get your stuff to elevator level. Not a problem for boxes or small items, but big pieces of furniture might present a challenge. A ramp would be great. This is a well-managed facility. Prices are the only reasonable ones in the area - a great deal for such clean and well-monitored storage units. Also, U-Haul boxes are heavy duty AND the company makes it easy to recycle them, giving other customers a chance to re-use boxes. Save money, help the planet. Good company ethic.

Betsy Todd  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

tracey alford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenin Olivo  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas DeRentis   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Melia  |  Overall Experience 
Rating:
4.0

I've been with UHaul since 2015 and a loyal customer. Overall the experience was good. Over the past year I've tried to get a smaller storage space on the lower level but no luck. This past flooding from the storm ruined some memorable items. I am currently trying to seek reimbursement from the insurance I've being paying UHaul since I become a tenant. Now that I have vacated I hope to receive what I deserve.

DIONE TAYLOR  |  Overall Experience 
Rating:
5.0

I would like to see a couple of changes: 1. The concrete path to my unit includes a discrepancy in height between one section and another of about 2 inches which produces quite a jolt when moving the cart over it, This could be easily smoothed. 2. Some carts have wobbly wheels which produces a lot of up and down motion with the cart. Both of these things are worrisome when fragile/breakable items are being transported even when they are well packed, especially the jolt in issue #1.

CMT Hogan  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Florentina Dipaola  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samantha torres  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

norma moulier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH POTTER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Luanne Migneault  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosemary Paxinos  |  Overall Experience 
Rating:
1.0

I had a reservation along with a confirmation for a storage unit. I arrived with my loaded truck and was told there was no unit available for me. I went to another facility. Manager was very nonchalant saying it happens all the time.

JOY CAUDO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONNA CASTANEDA  |  Overall Experience 
Rating:
5.0

Nicholas was excellent. Very professional and helpful. I rented this unit at the last minute out of desperation when my moving plans didn’t work out. His courteousness and quick action immediately lifted my stress. Thank you!

Mary Dillard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL GARCIA  |  First Impressions 
Rating:
4.0

I moved in on August 4, 2021 not August 3, 2021. Please adjust records accordingly. Thank you.

laura matthews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Jacobs  |  Overall Experience 
Rating:
5.0

To u Haul My hat is off to two employees gave me great customer service . The two employees are Nicholas And Edith were super helpful . I was very satisfied as a customer thanks to these two . To come to this U Haul center was great Luck due the customer service I have received! I would recommend this U haul to friend’s & family because it excellent customer service! Thanks U Haul !

Alexander Lew  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY NURENBERG  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew Henry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

adrian ramirez  |  First Impressions 
Rating:
5.0

The gal who checked me in was super friendly and helpful. I don't remember her name, but she had thick braids or twists in her hair.

Matt Andring  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

cynthia gonzalez  |  Overall Experience 
Rating:
3.0

The rent on the until keep going up much $$$

LILLIAN C RIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Cima  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

florencio cuevas  |  Overall Experience 
Rating:
3.0

I needed a storage unit for 3 days. And I rented a truck for two separate days. The staff member told me if I rent truck I get the storage unit free. I told the rep my needs from the onset and she told me the unit should suffice, that people put couches in there no problem. When I went to move my things in to unit, which was up movable stairs, it didn’t fit. So I then had no choice but to purchase a larger unit for $145, instead of getting a unit for free. Nothing that the staff did, it is the policy that is the problem. I shouldn’t have been limited to just a unit on the upper level, and there should have been something done to accommodate the wrong recommendation of the rep which inconvenienced me and made my experience with U-Haul worse. The fact that I went from paying $0 to $145 left a bad taste in my mouth

Robert Cerone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO SANTAMARIA  |  Overall Experience 
Rating:
5.0

need to know where a restroom tenants can use

Nadine Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

UMARS MAJEED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FELIX M GUZMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold Pomeranz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Garey  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TANYA BRETT  |  Overall Experience 
Rating:
1.0

Security is ineffective. I was often able to enter the building without scanning my card due to one of the doors being open - the rolling lift door was often open, and the man-door next to it does not close unless it is forcefully closed. I've learned that I can't rely on my fellow customers to actually close the door, so the card check-in "disarm" is a joke. It vaguely gives the illusion of security without actually adding anything secure. The floor is cracked and uneven, and it seems that no part of the entire property (indoors or out) is level. Carts roll away, and moving the rolling staircases over the floor is a struggle - even when the lowest step is lifted, the feet get caught on the uneven floors. The rolling staircases are all faulty - they lean when you're at the top of them, half of them are too short to reach an appropriate level to move things in and out of the upper lockers, none of he safety chains are appropriately installed or useful, and every single one of them is able to roll when the step lock is engaged. The hours are inconvenient - I'm really only able to access it on my days off, and on weekends hours are even more restricted. Of course, if I want to pay more I can have more access. Uhaul loves their nickels and dimes. The main reason I moved to another facility was because Uhaul did not have the appropriate size locker available that I needed, but I will not miss fearing for my life at the top of a rocking staircase that rolls out from underneath me.

Zach Marteney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN GEOGHEGAN   |  First Impressions 
Rating:
5.0

Clean & well-maintained. Staff is friendly, accommodating.

Helene Kreniske  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

david graham  |  First Impressions 
Rating:
5.0

All store staff were pleasant and helpful. We were very satisfied with our experience and would use this U Haul Storage Facility again

John W Mcelroy JR  |  Overall Experience 
Rating:
5.0

Excellent in everything, very satisfied

Elias Torres  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tood matlovsky  |  Overall Experience 
Rating:
5.0

Sharlanet was very knowledgeable, helpful and friendly. In these times when good customer service seems to be declining, she was a gem. It was a pleasure doing business with her.

Sonia figueroa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret Masterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS C Marcotte  |  Overall Experience 
Rating:
4.0

The elevator was not cooperating for some reason and there was no response when I pressed “Help” button.

luis rivera  |  First Impressions 
Rating:
4.0

The only reason we moved out is because of the price, way too expensive

ann king  |  Overall Experience 
Rating:
5.0

Very clean, easy access.

Betzaida Diaz  |  Overall Experience 
Rating:
5.0

Great service and clean business! 500% excellent

Oscar Rebollar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Medardo Galdamez  |  Overall Experience 
Rating:
5.0

Sharlenet, It's been totally professional and perfect. You're doing a great job! Thank you!!

STANLEY REISSMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIO CRUZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRISTINA, R PORTILLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER MCPARLAND  |  Overall Experience 
Rating:
5.0

Excellent customer service.

THAELLY VARGAS  |  Overall Experience 
Rating:
5.0

I rented a second unit from Angel at the facility and he was awesome and helpful above and beyond

donna polizio  |  Online Move In 
Rating:
4.0

Room is fine. But the door won't open fully. It is blocked by a pipe.

Michael McCabe  |  First Impressions 
Rating:
5.0

Sharlinet at the sawmill parkway rd location is the BEST!!!!!!

Miguel Ruiz  |  Overall Experience 
Rating:
5.0

Very quick service friendly and efficient stuff

constance smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE SALIERNO  |  First Impressions 
Rating:
1.0

The second floor where I have my storage unit does not have temperature control and it's extremely hot. I voiced the issue twice to the persons in the office.

VALERY OLLIVIER  |  Overall Experience 
Rating:
5.0

Everything was great - just unclear how to keep the rolling door from closing after 3 minutes... It seems you tap the sensor?

Marguerite Horikawa  |  First Impressions 
Rating:
5.0

I only feel positive about this U-Haul storage facility. I missed it as soon as I walked out the door. But I needed it for the last 8 months because I closed a retail business and had to find a new home for all my belongings, and I was able to work these belongings into my current apartment over these 8 months.

frank caliendo  |  Overall Experience 
Rating:
5.0

Sharlenet and staff were always extremely helpful and kind.

Scott Edelstein  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia Alge  |  First Impressions 
Rating:
2.0

I was lied to on my initial visit to rent a 5x10x8 storage unit to move into the next day. I had asked for a first floor unit, climate controlled area so I can easily and comfortably move my furniture in and out as needed. I was offered the 69.95 monthly promo for a 5x10x8, with free 1st month along with a uhaul cargo van rental. So I get there yesterday morning and find out that the first floor unit is only accessible with a rolling ladder and the area is onlt heated. I was not told this the day before so I didn't search for other options. It was impossible to get any of the furniture up the rolling ladder into the unit and on an extremely hot day a climate controlled area would make the job easier. And my only other option for what I wanted was a bottom unit at 144.95. This was a lie and of course a classic bait and switch. So I cancelled my contract and went right next door to Public Storage and got a real 5x10x8 in a climate controlled area and just wheeled my furniture in, in less than a half hour. 57.95 a month, just no 1st month free. I would never consider uhaul storage again. Thanks for wasting 2 hours of my time on a real hot day.

william freitag  |  First Impressions 
Rating:
2.0

I was lied to on my initial visit to rent a 5x10x8 storage unit to move into the next day. I had asked for a first floor unit, climate controlled area so I can easily and comfortably move my furniture in and out as needed. I was offered the 69.95 monthly promo for a 5x10x8, with free 1st month along with a uhaul cargo van rental. So I get there yesterday morning and find out that the first floor unit is only accessible with a rolling ladder and the area is onlt heated. I was not told this the day before so I didn't search for other options. It was impossible to get any of the furniture up the rolling ladder into the unit and on an extremely hot day a climate controlled area would make the job easier. And my only other option for what I wanted was a bottom unit at 144.95. This was a lie and of course a classic bait and switch. So I cancelled my contract and went right next door to Public Storage and got a real 5x10x8 in a climate controlled area and just wheeled my furniture in, in less than a half hour. 57.95 a month, just no 1st month free. I would never consider uhaul storage again. Thanks for wasting 2 hours of my time on a real hot day.

william freitag  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANYA YOUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nyrma Vega  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randall Kim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGURITE P BROWN  |  Overall Experience 
Rating:
5.0

I was very happy with u-haul I felt it was a safe facility with 24hr protection. The staff was very friendly and courteous who also made my visit that much easier. Parking was adequate. I would return

HENRY M KARASZEWSKI JR  |  Overall Experience 
Rating:
4.0

Great customer service.

simiama fukofuka  |  Overall Experience 
Rating:
5.0

Staff is friendly knowledgeable and nice

Claudia Hyden  |  Overall Experience 
Rating:
5.0

No issues and reasonably priced

Clifton Morris  |  Overall Experience 
Rating:
5.0

The woman at the store was extremely nice and helpful

steve swan  |  First Impressions 
Rating:
5.0

Everryone was so helpful andfrienldly and

Oneida Reyes  |  Overall Experience 
Rating:
5.0

The rep I dealt with was friendly quick efficient and explained everything clearly.

Claudia Hyden  |  First Impressions 
Rating:
1.0

This facility was not secure and did not require any access card to enter. The door always opened and when it was brought to the managers attention more than once unfortunately she did not resolve it.

Marianna Gutowski  |  Overall Experience 
Rating:
4.0

The staff was helpful and pleasant.

james Bush  |  First Impressions 
Rating:
3.0

There was an issue with the computer other than that everything was fine

cynthia gonzalez  |  First Impressions 
Rating:
5.0

Excellent

yvette smith  |  First Impressions 
Rating:
5.0

Excellent service

Stephen Pecylak  |  First Impressions 
Rating:
4.0

yes I rent there if I had 2 again , mangers very nice

john clarke  |  Overall Experience 
Rating:
5.0

For the last 13 years I've been renting moving trucks and I never knew that you had storage place. I also had recommended my family of the excellent treatment I had received. Thank you.

Edna Santaella  |  First Impressions 
Rating:
5.0

Gentlemen at the counter were knowledgeable and courteous.

Bianca Mulqueen  |  First Impressions 
Rating:
5.0

Skip

Alina Cabrero  |  Overall Experience 
Rating:
5.0

We were renters for 30 years! We were grateful that our unit was kept safe and dry. Many thanks.

SANFORD FREEDMAN  |  Overall Experience 
Rating:
5.0

The service was great

SIDNEY W PEGRAM  |  First Impressions 
Rating:
5.0

Excelente servece and combined location. Thanks

Deisy Ceballos  |  Overall Experience 
Rating:
5.0

Attendant was very helpful and informative.

WILLIAM CAPO  |  First Impressions 
Rating:
5.0

Nice and friendly staff

kevin PIVALO  |  First Impressions 
Rating:
5.0

had no problems

JOSEPH ZYCH  |  Overall Experience 
Rating:
3.0

Staff wasn't very helpful when I needed to upgrade to bigger storage, I had to take my business else where.

CATARINA DIAS  |  Overall Experience 
Rating:
4.0

Pleased with my experience. Thank you.

David Utchel  |  Overall Experience 
Rating:
5.0

It's a very convient location to use and the 24/7 gate key works great for those who is never around to get in the unit during business regular hours.

RODGEIVE WALKER  |  Overall Experience 
Rating:
3.0

Cool staff. I dont like the storage units that are overhead. Seems dangerous and you guys avertise the storage prices for those and not the ground level ones.

judith haines  |  Reservation 
Rating:
5.0

The staff here are friendly, courteous, and helpful. I rented two trucks and a storage room and everything with the pickup and return was smooth and efficient. It was a pleasure working with them.

thadeous kacmarczyk  |  Overall Experience 
Rating:
5.0

thank you

erik giordano  |  Overall Experience 
Rating:
3.0

I dont have much to say

David Vitaliti  |  Overall Experience 
Rating:
4.0

Had a space for two years. No complaints.

JOANNA RIESMAN  |  Overall Experience 
Rating:
2.0

4/5 for the facility - clean, helpful friendly staff. 1/5 for check in process. Website didn't work, call center was rude and unhelpful and wrong about skipping the desk.

Zach Marteney  |  Reservation 
Rating:
5.0

Excellent staff. They were very helpful and professional throughout the process.

JIM CERVEN  |  Overall Experience 
Rating:
5.0

Thanks 🙏 a lot - especially to ANGEL 👼 HE IS SO UNDERSTANDING - i surely recommend very highly YOUR COMPANY ,. Thanks 🙏 again GOD BLESS

Milagros Lipscomb  |  Overall Experience 
No reviews have been submitted for this location.

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