Customer Reviews for U-Haul Moving & Storage of Holbrook

4,010 reviews

1110 Lincoln Ave   Holbrook, NY 11741
(1/2 mile North of Sunrise Hwy, 1/2 mile south of Veterans Memorial Highway, West side of the road.)

(631) 589-6655

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(631) 589-6655

1110 Lincoln Ave
Holbrook, NY 11741
(1/2 mile North of Sunrise Hwy, 1/2 mile south of Veterans Memorial Highway, West side of the road.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Nolan 
Rating:
5.0

Gentleman checked truck in without a hitch. Fast and smooth, no problems at all.

Patrick Orlando 
Rating:
4.0

Customer did not leave a comment.

LAUREN SMITH 
Rating:
5.0

Customer did not leave a comment.

peter honce 
Rating:
5.0

Customer did not leave a comment.

THOMASCHARLES ARNAO 
Rating:
5.0

The people were awesome

Brian Bradley 
Rating:
4.0

Customer did not leave a comment.

Rasheen Ross 
Rating:
5.0

Customer did not leave a comment.

Richard Hooper 
Rating:
5.0

I was thoroughly impressed with the attendant's knowledge and commitment to addressing any concerns I had. He is truly a good representative for U-Haul.

Terence Coughlin 
Rating:
5.0

Nothing

Jacklyn Smith 
Rating:
5.0

Customer did not leave a comment.

Alfred Mapleson 
Rating:
5.0

Customer did not leave a comment.

STEPHENMICHAEL MCPARTLAND 
Rating:
5.0

Loud and high pitched wind noise was annoying on the highways. Front end needs to be checked... it's a little loose. Truck was on the older side with a lot of wear and tear. Location employees were great...very professional and friendly.

Thomas Guarnieri 
Rating:
3.0

Customer did not leave a comment.

Vincent Borzumato 
Rating:
5.0

Customer did not leave a comment.

Bruce Cutrone 
Rating:
5.0

Customer did not leave a comment.

Michael Patanjo 
Rating:
5.0

Customer did not leave a comment.

Nicole Haviland 
Rating:
5.0

Customer did not leave a comment.

Bernard Eble 
Rating:
5.0

Overall great experience, gentleman at the front desk was very helpful with the process and made it quick and seamless!

Julio Munoz 
Rating:
1.0

Bad manager

Brian Buckhout 
Rating:
5.0

Customer did not leave a comment.

akin elegbe 
Rating:
5.0

Customer did not leave a comment.

Tom Hanlon 
Rating:
3.0

Customer did not leave a comment.

John Schilling 
Rating:
5.0

Unbelievable Service you guys give!!!! Never had any problems or complaints with any of the Rentals!!! I would Highly recommend you to everyone.

CHRISTOPHER GRAHN 
Rating:
5.0

Customer did not leave a comment.

Kathleen Giacobbe 
Rating:
5.0

Very Accomidating,, Professional and Helpful. I would and will highly recommend this location to anyoone I know and will defintly use them again.

Anthony Sellitti 
Rating:
3.0

There was a misunderstanding in the price I received from the Uhaul main office and the price at the location. The situation was resolved, but I felt uncomfortable discussing it with the representative at the location, he didn’t seem to happy. After we got it resolved and the hauler hooked up, things seemed better.

glenn ostermann 
Rating:
5.0

Customer did not leave a comment.

raymond haas 
Rating:
5.0

Customer did not leave a comment.

Stuart Cohen 
Rating:
5.0

Customer did not leave a comment.

Joseph Koehring 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILLIAMS 
Rating:
3.0

w

robert burchfield 
Rating:
4.0

Customer did not leave a comment.

john Keenan 
Rating:
4.0

Customer did not leave a comment.

John hussey 
Rating:
5.0

The movers took to long to move our stuff. We hired 2 guys for 2 hours to move a 2 bedroom apartment we had all of our stuff ready for them to move. They started at 10:30 AM and finished at 4:30 PM only because we complained to a guy on the phone ( Mike) who said he was the owner and he stopped the clock at 4:30 pm but in actuality they finished at 7:00 pm. We felt they were playing games with us to make more hours and the guy Mike kept calling us asking for the money. Worst experience ever with the moving company.

John Alexis 
Rating:
5.0

Everything was fine, in my opinion it was a well run location.

KEVIN WASZMER 
Rating:
5.0

Customer did not leave a comment.

Christopher KAIL 
Rating:
5.0

Customer did not leave a comment.

CHARLESJ FARLEY 
Rating:
5.0

Great

Michael Zastenik 
Rating:
3.0

The equipment was clean but grossly inefficient, I drove literally 10 miles total and was charged for gas, the lady was very nice and friendly and is an asset to your company but i was charged too much for 2 hours of service

Ross DeVore 
Rating:
4.0

Customer did not leave a comment.

Victor Osborne 
Rating:
5.0

Everyone was very helpful and friendly

Cathy Brennan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Kanner 
Rating:
5.0

Customer did not leave a comment.

Latchman Narain 
Rating:
5.0

Customer did not leave a comment.

Artur Skipiol 
Rating:
5.0

Customer did not leave a comment.

GEORGE SANTIAGO 
Rating:
5.0

Customer did not leave a comment.

patrick ahern 
Rating:
5.0

Customer did not leave a comment.

GEORGE SANTIAGO 
Rating:
5.0

Sweet spot

ELIEZERADONAY RIVERA PANAMENO 
Rating:
5.0

Super fast return, why go anywhere else.

John Korinek 
Rating:
5.0

Yes, staff was awesome. I liked how serious the person who checked the vehicle in was not the most friendly of sorts but I can honestly say that when we brought that van back he made sure that it was perfect upon its return. I would come back and rent another van for sure given what I saw and how he treated that return as if that van was his own child. I would feel very safe renting another van from that location.Yes, I liked him very very much. You should be very proud of him. The women behind the counter super friendly. I think the two work very well together for sure. I also think they need more time off other then Christmas. LOL :)

Charles Pisano 
Rating:
5.0

Thanks to the East Islip location as well. We had a driver from task rabbit not show up so we needed a truck at the last minute. East Islip had no trucks available but found extras in Holbrook and reserved one for me.

Pete Hilbert 
Rating:
5.0

Customer did not leave a comment.

Kenneth belzer 
Rating:
5.0

Lower the cost $800 for a motorcycle trailer 1 way , when a full size car trailer is only $700

MARK WATKINS 
Rating:
5.0

Super helpful team: equipment available as promised and in great condition - staffer confirmed all gear and lights were working and we were ready to go. Return process was similarly seamless and smooth. Highly recommend this place and this team.

James McAward 
Rating:
5.0

Just keep doing what you are doing .

JOSEPHM ROSSI 
Rating:
5.0

Customer did not leave a comment.

John Alliegro 
Rating:
5.0

Right now things look good. I was happywith everything with the van I had.

Charles Cowdell 
Rating:
5.0

The guy at the counter was a lot of help. Uhaul didn't really help me with this entire trip. We had to get the truck from a random gas station where the guy there barely talked to us/didn't pick up his phone when called. The man at this location at least went out with us to the trailer, helped show us how to set it up and made sure we were all set before leaving.

Heather Rosenbaum 
Rating:
5.0

Thank you

Levent Soyubelli 
Rating:
5.0

Customer did not leave a comment.

Trevor Cudmore 
Rating:
5.0

Customer did not leave a comment.

Sydney Ragbirsingh 
Rating:
5.0

Larry and staff are fantastic thanks for all the help Albert sessa

Albert Sessa  |  First Impressions 
Rating:
4.0

Improve the checking out process, although I had the App for haul it became hard to return the truck. Spend a long time trying to figure out the best way to check out

REX AGUIRRE 
Rating:
5.0

Dustin did a great job especially being the only person working for the day. He installed our wiring in a timely matter while still helping customers. Please give him some recognition for great customer service with a smile!

Christopher Messina 
Rating:
5.0

Customer did not leave a comment.

William James  |  Overall Experience 
Rating:
5.0

The process of picking up and return was quick and easy. I would rent from this location again.

Vilma Boada 
Rating:
5.0

Great service. Thanks

Tomasz Probala 
Rating:
5.0

Very good

ANTHONY DALEO 
Rating:
5.0

Customer did not leave a comment.

Andrew Schuett 
Rating:
5.0

Customer did not leave a comment.

Cassandra Kroll 
Rating:
5.0

Customer did not leave a comment.

Mary Pampena  |  Overall Experience 
Rating:
5.0

Amazing and extremely helpful.

Darryl Porter 
Rating:
5.0

Customer did not leave a comment.

ART DECKERT 
Rating:
5.0

Customer did not leave a comment.

Paulo Machado 
Rating:
5.0

No improvement needed on my end. Everything was great and professional.

JOE COCOMERO 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERM CARMAN 
Rating:
5.0

Customer did not leave a comment.

chris bates 
Rating:
5.0

Customer did not leave a comment.

Bob Grecki 
Rating:
3.0

Customer did not leave a comment.

Anthony Romano 
Rating:
5.0

Customer did not leave a comment.

GEORGE SANTIAGO 
Rating:
5.0

Great service , very friendly and helpful staff

ROY ROMARD 
Rating:
5.0

Customer did not leave a comment.

Norman Smith 
Rating:
5.0

Customer did not leave a comment.

CHARLES LONG 
Rating:
4.0

Customer did not leave a comment.

Lance Alfieri 
Rating:
4.0

My hitch installation was so fast!

JAMES KADIEN 
Rating:
5.0

Absolutely loved the help I got from this staff. I felt like a valued customer.

mike ronan 
Rating:
5.0

Customer did not leave a comment.

Leslie James 
Rating:
2.0

When I got there to pick up what I reserved, the app told me I didn’t have a vehicle assigned to my reservation. I had to wait until they opened which delayed my day. Then when I returned the vehicle I didn’t sign up the insurance protection yet I was still charged for it and told it’s too late to have that refunded to me.

Nicole Quintero flores 
Rating:
5.0

Pickup and drop off easily done. Eqpt in very good shape. Have used this location a number of times and always had good results,

Theodore Kiladitis 
Rating:
5.0

Staff was friendly and helpful.

Timothy Maguire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Exline 
Rating:
5.0

I think there was something wrong with the 6x12 trailer. The wheels were not smoking so I do not think it was the brakes. Maybe the bearings were going bad. The empty trailer pulled and jerked with a vibration that limited my long drive to/from Florida to 65 MPH. Anything over was just unsafe. With a load, the trailer would sway. The speed limit in the south is 70 MPH and I was a road hazard with 18 wheelers having to pass me on the right.

Michael Olivieri 
Rating:
5.0

Excellent crew. Very smooth

Anthony Brigugliio 
Rating:
5.0

Perfect experience. No negative feedback at all.

Sean Welton 
Rating:
5.0

Customer did not leave a comment.

ROBERT MCGRATH 
Rating:
5.0

Checking In and checking out was a great experience. Friendly, knowledgeable thank you 🌞👍

Sammy Lopez-Figueroa 
Rating:
5.0

Excellent service

ANTHONY DALEO 
Rating:
5.0

Customer did not leave a comment.

Suzanne Valenti 
Rating:
4.0

Better inclusion of damage to vehicle prior to pick ip

Richard Stack 
Rating:
5.0

Customer did not leave a comment.

Robert Carlson 
Rating:
4.0

Customer did not leave a comment.

George Peers  |  Overall Experience 
Rating:
5.0

Nothing. Everything from reservation to drop off was flawless. Great staff and equipment.

Edgardo Angulo 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Behounek 
Rating:
5.0

Customer did not leave a comment.

anthony rosalia 
Rating:
4.0

Expert install in under an hour. What else can one ask for. Staff was courteous and friendly.

Angel Bravo 
Rating:
5.0

Customer did not leave a comment.

micheal Hogan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie Wood  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

hector chioraia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Brojer  |  Overall Experience 
Rating:
5.0

I’m not happy with the non refund of prepaid days not used by removing my items on the 15 th and not getting any financial refund already paid in advance and not used

Francis Burke  |  Overall Experience 
Rating:
5.0

Well maintained facility . Staff polite and respectful and helpful.

Michael Brojer  |  Overall Experience 
Rating:
4.0

I would still be here, but i recently moved to a house where I have ample storage. If I ever need a place to store my stuff again, it would be here.

Dakota Wiegand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sean lucivero  |  Overall Experience 
Rating:
5.0

I am grateful to have had the opportunity to use your company during the course of the year. Since I am interested in learning more about feedback If you get a chance please let me know how many people respond to this survey and if you are able to view the seaonal greeting " indelible impressions solstice calendar for 2023" that I created with a graphic designer. Regrds Michael mchaitmd@gmail.com 347 813 1679 https://www.dropbox.com/s/6anwj6us8tq01k6/Calender%20Proof%20v6.pdf?dl=0 p.s. you may need to copy and paste the above link and paste it in a Google browser

Michael Chait  |  First Impressions 
Rating:
5.0

No comment

jean jolicoueur  |  First Impressions 
Rating:
5.0

Thank you for the years of great service. Your entire staff was extremely helpful and the facility was always in tip top condition Thank you again!!! Joe t

JOSEPH TUROSKY  |  Overall Experience 
Rating:
3.0

I had an inside unit and I thought the front door system was dangerous because right after you swipe the card if you can’t open the door fast enough you loose entrance and have to swipe again and if you’re carry a box or trying to pull a cart the door slams on you.You also have to hang onto the cart because if u let go it will roll into the parking lot because of the steep ramp that you have to pull it up on.After that you have to deal with a circular lock that I found hard to use and line up the holes in the door And also I didn’t think the unit was clean so no I would not recommend the storage

Susan Allgor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamar Albert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marc lopez  |  First Impressions 
Rating:
5.0

The manager, I didn’t get his name unfortunately, was extremely helpful, patient and understanding. After two days of driving from south Florida to Long Island i realized I needed two storage units. Renting the truck itself only provided one storage unit but it was not big enough, understanding my dilemma the manager honored a second storage space at no cost. This was extremely appreciated and unexpected. All around this location has amazing service.

Katia Christopher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIKITA MIGILS  |  Overall Experience 
Rating:
5.0

The facility at Holbrook was extremely helpful and courteous

Katia Christopher  |  First Impressions 
Rating:
5.0

I would highly recommend this uhaul location.

Thomas Savage  |  Overall Experience 
Rating:
5.0

Everything you could hope for been there 8 yrs already

Mark Karris  |  First Impressions 
Rating:
3.0

was not the cleanest rent what up frequently and significantly

DEBORHA Edelman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Layla Bieniewicz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CURTISWILLIAM BROWN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiffany Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie Florido  |  Overall Experience 
Rating:
5.0

All employees have been extremely professional and helpful. Chris the manager is awesome!

JAMES GOSTKOWSKI  |  Overall Experience 
Rating:
4.0

The previous employee called the police because he thought I stole the truck. Very embarrassing for me and the police.

TOM GIAMBALVO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Buccino  |  First Impressions 
Rating:
5.0

Manager and staff were excellent. Always accommodating.

Alfred Carlo  |  Overall Experience 
Rating:
5.0

I never ended up needing the storage unit but the staff was very helpful every step of the way.

JOAN RANIOLA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter Rubino  |  Overall Experience 
Rating:
5.0

During covid -19 pandemic, I wish they reimbursed you or wave the late fees because not a lot of people can pay on time. Other than that, I'm happy with uhaul experience they don't play games with you like any other storage place

Jason Mcnally  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

suzanne cinelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Seibert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

suzanne cinelli  |  First Impressions 
Rating:
5.0

Quick, informative, and friendly service!

kathleen vanente  |  First Impressions 
Rating:
5.0

I rented a storage unit for almost two years had no problem. U haul of Holbrook is great

Dana Harris  |  Overall Experience 
Rating:
5.0

I’m not sure of the gentleman who helped me but he was excellent. He had a beard and should be recognized. Extremely helpful and knowledgeable.

Alfred Carlo  |  First Impressions 
Rating:
5.0

The Holbrook NY uhaul is a very good location Highly Recommend !

VALERIE STEINMETZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George Zucconi  |  Overall Experience 
Rating:
5.0

The folks were always friendly. Not 1 single issue.

Anthony Galvin  |  Overall Experience 
Rating:
5.0

Manager Chris was a great guy and his whole staff top notch

SCOTT NAVIN  |  Overall Experience 
Rating:
5.0

Great experience. Love this facility.

ANGELLA BARNES  |  Overall Experience 
Rating:
5.0

Dave was very nice and helpful with the process

John McGregor  |  First Impressions 
Rating:
5.0

The customer service was great.

grace rudasill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia Montuori  |  Overall Experience 
Rating:
5.0

Chris, the manager was great! Thank you.

Lori Toth  |  Overall Experience 
Rating:
5.0

Having a large trailer I needed to maneuver for parking and ability to come and go as needed. The lot provided all my needs and I felt the trailer was in a safe place.

John Cornwell  |  Overall Experience 
Rating:
3.0

Great staff and good facility. Didn't like the fact I had to waste few hours to sort out the free month for the storage because I got charged for the first month which technically should've been free.

Dharmik Shah  |  Overall Experience 
Rating:
4.0

Great location ,friendly staff,great rates thanks for 4 years

ENRICO ALESSI  |  Overall Experience 
Rating:
4.0

Helpful and friendly

Lisa King  |  Overall Experience 
Rating:
3.0

Make sure you read and understand everything you are getting your self into ... This is a business, so even thought you might be going threw a stressful time. Your lose is there gain .

delia stanley  |  First Impressions 
Rating:
5.0

i am very happy with uhaul, I would use them again for moving trucks and storage! great customer service!!!!!!

nadine obrien  |  Overall Experience 
Rating:
5.0

Chris went above and beyond to accommodate the storage of our camper in such short notice. I would highly recommend them in the future.

Donna Barber  |  First Impressions 
Rating:
4.0

good place, no frills, does the job.

Peter Candito  |  Overall Experience 
Rating:
5.0

Excellent job

Thomas Noll  |  Reservation 
Rating:
1.0

The reservation system is decietful and costly. Made a reservation with U-Haul only to be told that the "location" for which it was made would NOT honor it. No recourse, no assistance, no honor.

phil roe  |  Reservation 
Rating:
5.0

When I need to rent storage I will go to uhaul again

Genese Saget  |  Overall Experience 
Rating:
1.0

Every rep stated the space i reserved was available. And it was not. Was disconnected several times. No need to say anything further. It will just bring back what a lousy experience it was.

Michael Sterling  |  Reservation 
Rating:
4.0

All told it was a good experience. The location should have numbers on the walls of the storage to find them easier. Employee got lost trying to find mine. He was embarrassed as was I.

TOM GIAMBALVO  |  Reservation 
Rating:
5.0

.

PATRICK DESIR  |  Overall Experience 
Rating:
1.0

I was given a day to pick up my UBox. I arrived, and the staff member could not drive the forklift. I went back again, and the same thing happened. Very poor management at this place. I won’t be back.

Katharine Perz  |  Overall Experience 
No reviews have been submitted for this location.

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