Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gentleman checked truck in without a hitch. Fast and smooth, no problems at all.
Patrick Orlando
Rating:
4.0
Customer did not leave a comment.
LAUREN SMITH
Rating:
5.0
Customer did not leave a comment.
peter honce
Rating:
5.0
Customer did not leave a comment.
THOMASCHARLES ARNAO
Rating:
5.0
The people were awesome
Brian Bradley
Rating:
4.0
Customer did not leave a comment.
Rasheen Ross
Rating:
5.0
Customer did not leave a comment.
Richard Hooper
Rating:
5.0
I was thoroughly impressed with the attendant's knowledge and commitment to addressing any concerns I had. He is truly a good representative for U-Haul.
Terence Coughlin
Rating:
5.0
Nothing
Jacklyn Smith
Rating:
5.0
Customer did not leave a comment.
Alfred Mapleson
Rating:
5.0
Customer did not leave a comment.
STEPHENMICHAEL MCPARTLAND
Rating:
5.0
Loud and high pitched wind noise was annoying on the highways. Front end needs to be checked... it's a little loose. Truck was on the older side with a lot of wear and tear.
Location employees were great...very professional and friendly.
Thomas Guarnieri
Rating:
3.0
Customer did not leave a comment.
Vincent Borzumato
Rating:
5.0
Customer did not leave a comment.
Bruce Cutrone
Rating:
5.0
Customer did not leave a comment.
Michael Patanjo
Rating:
5.0
Customer did not leave a comment.
Nicole Haviland
Rating:
5.0
Customer did not leave a comment.
Bernard Eble
Rating:
5.0
Overall great experience, gentleman at the front desk was very helpful with the process and made it quick and seamless!
Julio Munoz
Rating:
1.0
Bad manager
Brian Buckhout
Rating:
5.0
Customer did not leave a comment.
akin elegbe
Rating:
5.0
Customer did not leave a comment.
Tom Hanlon
Rating:
3.0
Customer did not leave a comment.
John Schilling
Rating:
5.0
Unbelievable Service you guys give!!!! Never had any problems or complaints with any of the Rentals!!! I would Highly recommend you to everyone.
CHRISTOPHER GRAHN
Rating:
5.0
Customer did not leave a comment.
Kathleen Giacobbe
Rating:
5.0
Very Accomidating,, Professional and Helpful. I would and will highly recommend this location to anyoone I know and will defintly use them again.
Anthony Sellitti
Rating:
3.0
There was a misunderstanding in the price I received from the Uhaul main office and the price at the location. The situation was resolved, but I felt uncomfortable discussing it with the representative at the location, he didn’t seem to happy. After we got it resolved and the hauler hooked up, things seemed better.
glenn ostermann
Rating:
5.0
Customer did not leave a comment.
raymond haas
Rating:
5.0
Customer did not leave a comment.
Stuart Cohen
Rating:
5.0
Customer did not leave a comment.
Joseph Koehring
Rating:
5.0
Customer did not leave a comment.
ROBERT WILLIAMS
Rating:
3.0
w
robert burchfield
Rating:
4.0
Customer did not leave a comment.
john Keenan
Rating:
4.0
Customer did not leave a comment.
John hussey
Rating:
5.0
The movers took to long to move our stuff.
We hired 2 guys for 2 hours to move a 2 bedroom apartment we had all of our stuff ready for them to move. They started at 10:30 AM and finished at 4:30 PM only because we complained to a guy on the phone ( Mike) who said he was the owner and he stopped the clock at 4:30 pm but in actuality they finished at 7:00 pm. We felt they were playing games with us to make more hours and the guy Mike kept calling us asking for the money. Worst experience ever with the moving company.
John Alexis
Rating:
5.0
Everything was fine, in my opinion it was a well run location.
KEVIN WASZMER
Rating:
5.0
Customer did not leave a comment.
Christopher KAIL
Rating:
5.0
Customer did not leave a comment.
CHARLESJ FARLEY
Rating:
5.0
Great
Michael Zastenik
Rating:
3.0
The equipment was clean but grossly inefficient, I drove literally 10 miles total and was charged for gas, the lady was very nice and friendly and is an asset to your company but i was charged too much for 2 hours of service
Ross DeVore
Rating:
4.0
Customer did not leave a comment.
Victor Osborne
Rating:
5.0
Everyone was very helpful and friendly
Cathy Brennan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrea Kanner
Rating:
5.0
Customer did not leave a comment.
Latchman Narain
Rating:
5.0
Customer did not leave a comment.
Artur Skipiol
Rating:
5.0
Customer did not leave a comment.
GEORGE SANTIAGO
Rating:
5.0
Customer did not leave a comment.
patrick ahern
Rating:
5.0
Customer did not leave a comment.
GEORGE SANTIAGO
Rating:
5.0
Sweet spot
ELIEZERADONAY RIVERA PANAMENO
Rating:
5.0
Super fast return, why go anywhere else.
John Korinek
Rating:
5.0
Yes, staff was awesome. I liked how serious the person who checked the vehicle in was not the most friendly of sorts but I can honestly say that when we brought that van back he made sure that it was perfect upon its return. I would come back and rent another van for sure given what I saw and how he treated that return as if that van was his own child. I would feel very safe renting another van from that location.Yes, I liked him very very much. You should be very proud of him. The women behind the counter super friendly. I think the two work very well together for sure. I also think they need more time off other then Christmas. LOL :)
Charles Pisano
Rating:
5.0
Thanks to the East Islip location as well. We had a driver from task rabbit not show up so we needed a truck at the last minute. East Islip had no trucks available but found extras in Holbrook and reserved one for me.
Pete Hilbert
Rating:
5.0
Customer did not leave a comment.
Kenneth belzer
Rating:
5.0
Lower the cost $800 for a motorcycle trailer 1 way , when a full size car trailer is only $700
MARK WATKINS
Rating:
5.0
Super helpful team: equipment available as promised and in great condition - staffer confirmed all gear and lights were working and we were ready to go. Return process was similarly seamless and smooth. Highly recommend this place and this team.
James McAward
Rating:
5.0
Just keep doing what you are doing .
JOSEPHM ROSSI
Rating:
5.0
Customer did not leave a comment.
John Alliegro
Rating:
5.0
Right now things look good. I was happywith everything with the van I had.
Charles Cowdell
Rating:
5.0
The guy at the counter was a lot of help. Uhaul didn't really help me with this entire trip. We had to get the truck from a random gas station where the guy there barely talked to us/didn't pick up his phone when called. The man at this location at least went out with us to the trailer, helped show us how to set it up and made sure we were all set before leaving.
Heather Rosenbaum
Rating:
5.0
Thank you
Levent Soyubelli
Rating:
5.0
Customer did not leave a comment.
Trevor Cudmore
Rating:
5.0
Customer did not leave a comment.
Sydney Ragbirsingh
Rating:
5.0
Larry and staff are fantastic thanks for all the help
Albert sessa
Albert Sessa
|
First Impressions
Rating:
4.0
Improve the checking out process, although I had the App for haul it became hard to return the truck. Spend a long time trying to figure out the best way to check out
REX AGUIRRE
Rating:
5.0
Dustin did a great job especially being the only person working for the day. He installed our wiring in a timely matter while still helping customers. Please give him some recognition for great customer service with a smile!
Christopher Messina
Rating:
5.0
Customer did not leave a comment.
William James
|
Overall Experience
Rating:
5.0
The process of picking up and return was quick and easy. I would rent from this location again.
Vilma Boada
Rating:
5.0
Great service. Thanks
Tomasz Probala
Rating:
5.0
Very good
ANTHONY DALEO
Rating:
5.0
Customer did not leave a comment.
Andrew Schuett
Rating:
5.0
Customer did not leave a comment.
Cassandra Kroll
Rating:
5.0
Customer did not leave a comment.
Mary Pampena
|
Overall Experience
Rating:
5.0
Amazing and extremely helpful.
Darryl Porter
Rating:
5.0
Customer did not leave a comment.
ART DECKERT
Rating:
5.0
Customer did not leave a comment.
Paulo Machado
Rating:
5.0
No improvement needed on my end. Everything was great and professional.
JOE COCOMERO
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHERM CARMAN
Rating:
5.0
Customer did not leave a comment.
chris bates
Rating:
5.0
Customer did not leave a comment.
Bob Grecki
Rating:
3.0
Customer did not leave a comment.
Anthony Romano
Rating:
5.0
Customer did not leave a comment.
GEORGE SANTIAGO
Rating:
5.0
Great service , very friendly and helpful staff
ROY ROMARD
Rating:
5.0
Customer did not leave a comment.
Norman Smith
Rating:
5.0
Customer did not leave a comment.
CHARLES LONG
Rating:
4.0
Customer did not leave a comment.
Lance Alfieri
Rating:
4.0
My hitch installation was so fast!
JAMES KADIEN
Rating:
5.0
Absolutely loved the help I got from this staff. I felt like a valued customer.
mike ronan
Rating:
5.0
Customer did not leave a comment.
Leslie James
Rating:
2.0
When I got there to pick up what I reserved, the app told me I didn’t have a vehicle assigned to my reservation. I had to wait until they opened which delayed my day. Then when I returned the vehicle I didn’t sign up the insurance protection yet I was still charged for it and told it’s too late to have that refunded to me.
Nicole Quintero flores
Rating:
5.0
Pickup and drop off easily done. Eqpt in very good shape. Have used this location a number of times and
always had good results,
Theodore Kiladitis
Rating:
5.0
Staff was friendly and helpful.
Timothy Maguire
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis Exline
Rating:
5.0
I think there was something wrong with the 6x12 trailer. The wheels were not smoking so I do not think it was the brakes.
Maybe the bearings were going bad. The empty trailer pulled and jerked with a vibration that limited my long drive to/from Florida to 65 MPH. Anything over was just unsafe. With a load, the trailer would sway. The speed limit in the south is 70 MPH and I was a road hazard with 18 wheelers having to pass me on the right.
Michael Olivieri
Rating:
5.0
Excellent crew. Very smooth
Anthony Brigugliio
Rating:
5.0
Perfect experience. No negative feedback at all.
Sean Welton
Rating:
5.0
Customer did not leave a comment.
ROBERT MCGRATH
Rating:
5.0
Checking In and checking out was a great experience. Friendly, knowledgeable thank you 🌞👍
Sammy Lopez-Figueroa
Rating:
5.0
Excellent service
ANTHONY DALEO
Rating:
5.0
Customer did not leave a comment.
Suzanne Valenti
Rating:
4.0
Better inclusion of damage to vehicle prior to pick ip
Richard Stack
Rating:
5.0
Customer did not leave a comment.
Robert Carlson
Rating:
4.0
Customer did not leave a comment.
George Peers
|
Overall Experience
Rating:
5.0
Nothing. Everything from reservation to drop off was flawless. Great staff and equipment.
Edgardo Angulo
Rating:
5.0
Customer did not leave a comment.
Jeffrey Behounek
Rating:
5.0
Customer did not leave a comment.
anthony rosalia
Rating:
4.0
Expert install in under an hour. What else can one ask for. Staff was courteous and friendly.
Angel Bravo
Rating:
5.0
Customer did not leave a comment.
micheal Hogan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurie Wood
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
hector chioraia
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Brojer
|
Overall Experience
Rating:
5.0
I’m not happy with the non refund of prepaid days not used by removing my items on the 15 th and not getting any financial refund already paid in advance and not used
Francis Burke
|
Overall Experience
Rating:
5.0
Well maintained facility . Staff polite and respectful and helpful.
Michael Brojer
|
Overall Experience
Rating:
4.0
I would still be here, but i recently moved to a house where I have ample storage. If I ever need a place to store my stuff again, it would be here.
Dakota Wiegand
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sean lucivero
|
Overall Experience
Rating:
5.0
I am grateful to have had the opportunity to use your company during the course of the year.
Since I am interested in learning more about feedback
If you get a chance please let me know how many people respond to this survey and if you are able to view the seaonal greeting " indelible impressions solstice calendar for 2023" that I created with a graphic designer.
Regrds
Michael
mchaitmd@gmail.com
347 813 1679
https://www.dropbox.com/s/6anwj6us8tq01k6/Calender%20Proof%20v6.pdf?dl=0
p.s. you may need to copy and paste the above link and paste it in a Google browser
Michael Chait
|
First Impressions
Rating:
5.0
No comment
jean jolicoueur
|
First Impressions
Rating:
5.0
Thank you for the years of great service. Your entire staff was extremely helpful and the facility was always in tip top condition
Thank you again!!!
Joe t
JOSEPH TUROSKY
|
Overall Experience
Rating:
3.0
I had an inside unit and I thought the front door system was dangerous because right after you swipe the card if you can’t open the door fast enough you loose entrance and have to swipe again and if you’re carry a box or trying to pull a cart the door slams on you.You also have to hang onto the cart because if u let go it will roll into the parking lot because of the steep ramp that you have to pull it up on.After that you have to deal with a circular lock that I found hard to use and line up the holes in the door And also I didn’t think the unit was clean so no I would not recommend the storage
Susan Allgor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lamar Albert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marc lopez
|
First Impressions
Rating:
5.0
The manager, I didn’t get his name unfortunately, was extremely helpful, patient and understanding. After two days of driving from south Florida to Long Island i realized I needed two storage units. Renting the truck itself only provided one storage unit but it was not big enough, understanding my dilemma the manager honored a second storage space at no cost. This was extremely appreciated and unexpected.
All around this location has amazing service.
Katia Christopher
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NIKITA MIGILS
|
Overall Experience
Rating:
5.0
The facility at Holbrook was extremely helpful and courteous
Katia Christopher
|
First Impressions
Rating:
5.0
I would highly recommend this uhaul location.
Thomas Savage
|
Overall Experience
Rating:
5.0
Everything you could hope for been there 8 yrs already
Mark Karris
|
First Impressions
Rating:
3.0
was not the cleanest
rent what up frequently and significantly
DEBORHA Edelman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Layla Bieniewicz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CURTISWILLIAM BROWN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tiffany Rivera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie Florido
|
Overall Experience
Rating:
5.0
All employees have been extremely professional and helpful. Chris the manager is awesome!
JAMES GOSTKOWSKI
|
Overall Experience
Rating:
4.0
The previous employee called the police because he thought I stole the truck. Very embarrassing for me and the police.
TOM GIAMBALVO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Buccino
|
First Impressions
Rating:
5.0
Manager and staff were excellent. Always accommodating.
Alfred Carlo
|
Overall Experience
Rating:
5.0
I never ended up needing the storage unit but the staff was very helpful every step of the way.
JOAN RANIOLA
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Peter Rubino
|
Overall Experience
Rating:
5.0
During covid -19 pandemic, I wish they reimbursed you or wave the late fees because not a lot of people can pay on time. Other than that, I'm happy with uhaul experience they don't play games with you like any other storage place
Jason Mcnally
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
suzanne cinelli
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Seibert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
suzanne cinelli
|
First Impressions
Rating:
5.0
Quick, informative, and friendly service!
kathleen vanente
|
First Impressions
Rating:
5.0
I rented a storage unit for almost two years had no problem. U haul of Holbrook is great
Dana Harris
|
Overall Experience
Rating:
5.0
I’m not sure of the gentleman who helped me but he was excellent. He had a beard and should be recognized. Extremely helpful and knowledgeable.
Alfred Carlo
|
First Impressions
Rating:
5.0
The Holbrook NY uhaul is a very good location
Highly Recommend !
VALERIE STEINMETZ
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
George Zucconi
|
Overall Experience
Rating:
5.0
The folks were always friendly. Not 1 single issue.
Anthony Galvin
|
Overall Experience
Rating:
5.0
Manager Chris was a great guy and his whole staff top notch
SCOTT NAVIN
|
Overall Experience
Rating:
5.0
Great experience. Love this facility.
ANGELLA BARNES
|
Overall Experience
Rating:
5.0
Dave was very nice and helpful with the process
John McGregor
|
First Impressions
Rating:
5.0
The customer service was great.
grace rudasill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Claudia Montuori
|
Overall Experience
Rating:
5.0
Chris, the manager was great! Thank you.
Lori Toth
|
Overall Experience
Rating:
5.0
Having a large trailer I needed to maneuver for parking and ability to come and go as needed. The lot provided all my needs and I felt the trailer was in a safe place.
John Cornwell
|
Overall Experience
Rating:
3.0
Great staff and good facility. Didn't like the fact I had to waste few hours to sort out the free month for the storage because I got charged for the first month which technically should've been free.
Dharmik Shah
|
Overall Experience
Rating:
4.0
Great location ,friendly staff,great rates thanks for 4 years
ENRICO ALESSI
|
Overall Experience
Rating:
4.0
Helpful and friendly
Lisa King
|
Overall Experience
Rating:
3.0
Make sure you read and understand everything you are getting your self into ... This is a business, so even thought you might be going threw a stressful time. Your lose is there gain .
delia stanley
|
First Impressions
Rating:
5.0
i am very happy with uhaul, I would use them again for moving trucks and storage! great customer service!!!!!!
nadine obrien
|
Overall Experience
Rating:
5.0
Chris went above and beyond to accommodate the storage of our camper in such short notice. I would highly recommend them in the future.
Donna Barber
|
First Impressions
Rating:
4.0
good place, no frills, does the job.
Peter Candito
|
Overall Experience
Rating:
5.0
Excellent job
Thomas Noll
|
Reservation
Rating:
1.0
The reservation system is decietful and costly. Made a reservation with U-Haul only to be told that the "location" for which it was made would NOT honor it. No recourse, no assistance, no honor.
phil roe
|
Reservation
Rating:
5.0
When I need to rent storage I will go to uhaul again
Genese Saget
|
Overall Experience
Rating:
1.0
Every rep stated the space i reserved was available. And it was not.
Was disconnected several times.
No need to say anything further. It will just bring back what a lousy experience it was.
Michael Sterling
|
Reservation
Rating:
4.0
All told it was a good experience. The location should have numbers on the walls of the storage to find them easier. Employee got lost trying to find mine. He was embarrassed as was I.
TOM GIAMBALVO
|
Reservation
Rating:
5.0
.
PATRICK DESIR
|
Overall Experience
Rating:
1.0
I was given a day to pick up my UBox. I arrived, and the staff member could not drive the forklift. I went back again, and the same thing happened. Very poor management at this place. I won’t be back.