Many thanks to Chris and Larry for service that was above-and-beyond! With their help our group was able to successfully hold a fundraising event for Veterans-In-Need, raising over $25,000 and enabling us to provide four more Veterans with a highly trained assistance/service dog so that they will now have a better life. Thank you !!
Cliff MCustomer Reviews for U-Haul Moving & Storage of Holbrook
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff!
Brit LGet trucks with better gas mileage. Not very efficient
Timothy DGreat customer service , the women was very nice and professional
Jason DAlways best service
Joanna SGentleman checked truck in without a hitch. Fast and smooth, no problems at all.
Patrick OThe people were awesome
Brian BI was thoroughly impressed with the attendant's knowledge and commitment to addressing any concerns I had. He is truly a good representative for U-Haul.
Terence CNothing
Jacklyn SLoud and high pitched wind noise was annoying on the highways. Front end needs to be checked... it's a little loose. Truck was on the older side with a lot of wear and tear. Location employees were great...very professional and friendly.
Thomas GOverall great experience, gentleman at the front desk was very helpful with the process and made it quick and seamless!
Julio MBad manager
Brian BUnbelievable Service you guys give!!!! Never had any problems or complaints with any of the Rentals!!! I would Highly recommend you to everyone.
CHRISTOPHER GVery Accomidating,, Professional and Helpful. I would and will highly recommend this location to anyoone I know and will defintly use them again.
Anthony SThere was a misunderstanding in the price I received from the Uhaul main office and the price at the location. The situation was resolved, but I felt uncomfortable discussing it with the representative at the location, he didn’t seem to happy. After we got it resolved and the hauler hooked up, things seemed better.
glenn ow
robert bThe movers took to long to move our stuff. We hired 2 guys for 2 hours to move a 2 bedroom apartment we had all of our stuff ready for them to move. They started at 10:30 AM and finished at 4:30 PM only because we complained to a guy on the phone ( Mike) who said he was the owner and he stopped the clock at 4:30 pm but in actuality they finished at 7:00 pm. We felt they were playing games with us to make more hours and the guy Mike kept calling us asking for the money. Worst experience ever with the moving company.
John AEverything was fine, in my opinion it was a well run location.
KEVIN WGreat
Michael ZThe equipment was clean but grossly inefficient, I drove literally 10 miles total and was charged for gas, the lady was very nice and friendly and is an asset to your company but i was charged too much for 2 hours of service
Ross DEveryone was very helpful and friendly
Cathy B | First ImpressionsSweet spot
ELIEZERADONAY RSuper fast return, why go anywhere else.
John KYes, staff was awesome. I liked how serious the person who checked the vehicle in was not the most friendly of sorts but I can honestly say that when we brought that van back he made sure that it was perfect upon its return. I would come back and rent another van for sure given what I saw and how he treated that return as if that van was his own child. I would feel very safe renting another van from that location.Yes, I liked him very very much. You should be very proud of him. The women behind the counter super friendly. I think the two work very well together for sure. I also think they need more time off other then Christmas. LOL :)
Charles PThanks to the East Islip location as well. We had a driver from task rabbit not show up so we needed a truck at the last minute. East Islip had no trucks available but found extras in Holbrook and reserved one for me.
Pete HLower the cost $800 for a motorcycle trailer 1 way , when a full size car trailer is only $700
MARK WSuper helpful team: equipment available as promised and in great condition - staffer confirmed all gear and lights were working and we were ready to go. Return process was similarly seamless and smooth. Highly recommend this place and this team.
James MJust keep doing what you are doing .
JOSEPHM RRight now things look good. I was happywith everything with the van I had.
Charles CThe guy at the counter was a lot of help. Uhaul didn't really help me with this entire trip. We had to get the truck from a random gas station where the guy there barely talked to us/didn't pick up his phone when called. The man at this location at least went out with us to the trailer, helped show us how to set it up and made sure we were all set before leaving.
Heather RThank you
Levent SLarry and staff are fantastic thanks for all the help Albert sessa
Albert S | First ImpressionsImprove the checking out process, although I had the App for haul it became hard to return the truck. Spend a long time trying to figure out the best way to check out
REX ADustin did a great job especially being the only person working for the day. He installed our wiring in a timely matter while still helping customers. Please give him some recognition for great customer service with a smile!
Christopher MThe process of picking up and return was quick and easy. I would rent from this location again.
Vilma BGreat service. Thanks
Tomasz PVery good
ANTHONY DAmazing and extremely helpful.
Darryl PNo improvement needed on my end. Everything was great and professional.
JOE CGreat service , very friendly and helpful staff
ROY RMy hitch installation was so fast!
JAMES KAbsolutely loved the help I got from this staff. I felt like a valued customer.
mike rStaff was friendly and helpful.
Timothy M | Overall ExperienceI’m not happy with the non refund of prepaid days not used by removing my items on the 15 th and not getting any financial refund already paid in advance and not used
Francis B | Overall ExperienceWell maintained facility . Staff polite and respectful and helpful.
Michael B | Overall ExperienceI would still be here, but i recently moved to a house where I have ample storage. If I ever need a place to store my stuff again, it would be here.
Dakota W | Overall ExperienceI am grateful to have had the opportunity to use your company during the course of the year. Since I am interested in learning more about feedback If you get a chance please let me know how many people respond to this survey and if you are able to view the seaonal greeting " indelible impressions solstice calendar for 2023" that I created with a graphic designer. Regrds Michael mchaitmd@gmail.com 347 813 1679 https://www.dropbox.com/s/6anwj6us8tq01k6/Calender%20Proof%20v6.pdf?dl=0 p.s. you may need to copy and paste the above link and paste it in a Google browser
Michael C | First ImpressionsNo comment
jean j | First ImpressionsThank you for the years of great service. Your entire staff was extremely helpful and the facility was always in tip top condition Thank you again!!! Joe t
JOSEPH T | Overall ExperienceI had an inside unit and I thought the front door system was dangerous because right after you swipe the card if you can’t open the door fast enough you loose entrance and have to swipe again and if you’re carry a box or trying to pull a cart the door slams on you.You also have to hang onto the cart because if u let go it will roll into the parking lot because of the steep ramp that you have to pull it up on.After that you have to deal with a circular lock that I found hard to use and line up the holes in the door And also I didn’t think the unit was clean so no I would not recommend the storage
Susan A | Overall ExperienceThe manager, I didn’t get his name unfortunately, was extremely helpful, patient and understanding. After two days of driving from south Florida to Long Island i realized I needed two storage units. Renting the truck itself only provided one storage unit but it was not big enough, understanding my dilemma the manager honored a second storage space at no cost. This was extremely appreciated and unexpected. All around this location has amazing service.
Katia C | Overall ExperienceThe facility at Holbrook was extremely helpful and courteous
Katia C | First ImpressionsI would highly recommend this uhaul location.
Thomas S | Overall ExperienceEverything you could hope for been there 8 yrs already
Mark K | First Impressionswas not the cleanest rent what up frequently and significantly
DEBORHA E | Overall ExperienceAll employees have been extremely professional and helpful. Chris the manager is awesome!
JAMES G | Overall ExperienceThe previous employee called the police because he thought I stole the truck. Very embarrassing for me and the police.
TOM G | Overall ExperienceManager and staff were excellent. Always accommodating.
Alfred C | Overall ExperienceI never ended up needing the storage unit but the staff was very helpful every step of the way.
JOAN R | Overall ExperienceDuring covid -19 pandemic, I wish they reimbursed you or wave the late fees because not a lot of people can pay on time. Other than that, I'm happy with uhaul experience they don't play games with you like any other storage place
Jason M | First ImpressionsQuick, informative, and friendly service!
kathleen v | First ImpressionsI rented a storage unit for almost two years had no problem. U haul of Holbrook is great
Dana H | Overall ExperienceI’m not sure of the gentleman who helped me but he was excellent. He had a beard and should be recognized. Extremely helpful and knowledgeable.
Alfred C | First ImpressionsThe Holbrook NY uhaul is a very good location Highly Recommend !
VALERIE S | Overall ExperienceThe folks were always friendly. Not 1 single issue.
Anthony G | Overall ExperienceManager Chris was a great guy and his whole staff top notch
SCOTT N | Overall ExperienceGreat experience. Love this facility.
ANGELLA B | Overall ExperienceDave was very nice and helpful with the process
John M | First ImpressionsThe customer service was great.
grace r | Overall ExperienceChris, the manager was great! Thank you.
Lori T | Overall ExperienceHaving a large trailer I needed to maneuver for parking and ability to come and go as needed. The lot provided all my needs and I felt the trailer was in a safe place.
John C | Overall ExperienceGreat staff and good facility. Didn't like the fact I had to waste few hours to sort out the free month for the storage because I got charged for the first month which technically should've been free.
Dharmik S | Overall ExperienceGreat location ,friendly staff,great rates thanks for 4 years
ENRICO A | Overall ExperienceHelpful and friendly
Lisa K | Overall ExperienceMake sure you read and understand everything you are getting your self into ... This is a business, so even thought you might be going threw a stressful time. Your lose is there gain .
delia s | First Impressionsi am very happy with uhaul, I would use them again for moving trucks and storage! great customer service!!!!!!
nadine o | Overall ExperienceChris went above and beyond to accommodate the storage of our camper in such short notice. I would highly recommend them in the future.
Donna B | First Impressionsgood place, no frills, does the job.
Peter C | Overall ExperienceExcellent job
Thomas N | ReservationThe reservation system is decietful and costly. Made a reservation with U-Haul only to be told that the "location" for which it was made would NOT honor it. No recourse, no assistance, no honor.
phil r | ReservationWhen I need to rent storage I will go to uhaul again
Genese S | Overall ExperienceEvery rep stated the space i reserved was available. And it was not. Was disconnected several times. No need to say anything further. It will just bring back what a lousy experience it was.
Michael S | ReservationAll told it was a good experience. The location should have numbers on the walls of the storage to find them easier. Employee got lost trying to find mine. He was embarrassed as was I.
TOM G | Reservation.
PATRICK D | Overall ExperienceI was given a day to pick up my UBox. I arrived, and the staff member could not drive the forklift. I went back again, and the same thing happened. Very poor management at this place. I won’t be back.
Katharine P | Overall Experience