Customer Reviews for U-Haul Moving & Storage of Hoffman Estates

3,313 reviews

2475 Pembroke Ave   Hoffman Estates, IL 60195
(Just past 'The Assembly Bar & Grill" down the street from Red Roof Inn)

(847) 885-0177

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(847) 885-0177

2475 Pembroke Ave
Hoffman Estates, IL 60195
(Just past 'The Assembly Bar & Grill" down the street from Red Roof Inn)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nick and Chris at the facility were extremely customer-oriented and helped answer my questions and assisted me in many ways. CJ Manager listened and took care of adding a new rubber strip to the bottom of the storage unit door.

DIANE J  |  Overall Experience 
Rating:
5.0

Everything went very well, the trailer was clean and the pick up and drop off was smooth and fast

DONALD V 
Rating:
5.0

Good service

ezequiel l 
Rating:
4.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Nick was extremely helpful at explaining everything and answering all my questions! Thank you so much!

Alexis S 
Rating:
5.0

Customer did not leave a comment.

Sonya T 
Rating:
5.0

Customer did not leave a comment.

bill g 
Rating:
5.0

Customer did not leave a comment.

Alex K 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
4.0

Customer did not leave a comment.

Bharat k 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
4.0

Customer did not leave a comment.

Vince H 
Rating:
4.0

Customer did not leave a comment.

allan F  |  Overall Experience 
Rating:
5.0

Employees were the best

Nellya M 
Rating:
5.0

Great experience. No suggestions at this time

Jami D 
Rating:
5.0

The workers there are always nice and helpful to help find what is the best for your needs. I have never had trouble with any of the trucks that I've rented from them. Always reliable

dawn k 
Rating:
5.0

Nick was really nice and explained everything to me. Great guy and great service.

Angel A 
Rating:
5.0

Nick was very friendly, informative, and had excellent customer service! Continue that professionalism and this location will continue to excel!

Nadjah M 
Rating:
5.0

Customer did not leave a comment.

Zdenek K 
Rating:
5.0

Everything seems perfect at this U-Haul facility in Hoffman Estates at 2475 Pembroke Rd 60169.

geroge Z 
Rating:
5.0

Customer did not leave a comment.

heidi g  |  First Impressions 
Rating:
5.0

staff was very helpful and answered all our questions.

Heidi G 
Rating:
5.0

Customer did not leave a comment.

Tom S 
Rating:
5.0

Customer did not leave a comment.

Fred C 
Rating:
5.0

Excellent service

Jose R 
Rating:
4.0

Nick was excellent. Professional, quick, and friendly. Truck was in rough shape, pretty beat up and transmission is getting tired. Inside of the cab and storage in the back was clean.

Justin W 
Rating:
5.0

Nick was very friendly and helpful for us.

Dennis O 
Rating:
5.0

I would like to thank Nick, who assisted us so well. He helped us with what we need. He is awesome!

Elinor E 
Rating:
5.0

Customer did not leave a comment.

SATISH G 
Rating:
5.0

Everything about renting a U-Haul was super easy! Thanks!

Dhwani P 
Rating:
5.0

The checkin and checkout process was seamless

Sid B 
Rating:
5.0

Customer did not leave a comment.

david f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hugo c 
Rating:
5.0

I’m glad to have U-Haul storage close to my location

getayawkal h  |  First Impressions 
Rating:
5.0

Your customer Service Agent Nick is a very knowledgeable, professional and kind man. He knows his job and is thorough in explaining the rental process. He opened the store on time (7:00AM) , was available to take a phone call question later in the day, and checked us out promptly and accurately at the end of the rental period. He also has a wonderful command of the English language especially for his age ! That's something that is a rare characteristic these days. We feel if he isn't a store manager yet, he definitely has the ability to run the business if he is interested! He even paid a complimentary "Thank You" to the military service I've served. Thank you Nick for your making our rental effortless ! We will be back to this location when needed. 5*s ++++++

Peter G 
Rating:
5.0

Customer did not leave a comment.

Jackie S  |  Overall Experience 
Rating:
4.0

The facility was extremely cramped.

MARK L 
Rating:
5.0

Overall great customer service, highly recommended

tim b 
Rating:
5.0

Awesome help from Nick!!! Great engagement and professionalism, got me in and out! Will come back

Joanna M 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
4.0

Customer did not leave a comment.

John K 
Rating:
5.0

Good crew

BILL M 
Rating:
5.0

Customer did not leave a comment.

Phillip C 
Rating:
5.0

Customer did not leave a comment.

Lorrie J 
Rating:
5.0

Customer did not leave a comment.

Athedus J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE E  |  Overall Experience 
Rating:
5.0

The guys were nice and helpful/informative.

Justin W  |  Overall Experience 
Rating:
5.0

It was good, the two young men in front were very professional, they took care of my needs and dealt with my last minute bull crap.

Genaro G 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Customer did not leave a comment.

Richard W 
Rating:
5.0

Customer did not leave a comment.

SONJA B 
Rating:
4.0

Customer did not leave a comment.

Nita H 
Rating:
5.0

Customer did not leave a comment.

Aaron B 
Rating:
5.0

Customer did not leave a comment.

Enrique S 
Rating:
5.0

Customer did not leave a comment.

Hector Q  |  Overall Experience 
Rating:
5.0

We've been to this place several times and everything is always fine. This time Nick helped us. A pleasant and very nice guy. He told us everything and helped us in a very professional manner. I recommend it!!

Svitlana K 
Rating:
5.0

Customer did not leave a comment.

Hector Q 
Rating:
5.0

Rep was cool guy

Munkhbaatar U 
Rating:
3.0

Not knowledgeable about reservations

Laura S 
Rating:
3.0

More knowledgeable about reservations in the computer

laura s 
Rating:
4.0

Customer did not leave a comment.

SONJA B 
Rating:
5.0

Customer did not leave a comment.

Emily P 
Rating:
5.0

Customer did not leave a comment.

Alexandra C 
Rating:
2.0

Why am I getting multiple bills for tolls? Shouldn't those have been handled when I paid up?

philp s 
Rating:
5.0

Customer did not leave a comment.

Hector Q 
Rating:
5.0

Employees are always helpful and respectful

Candice C 
Rating:
5.0

Customer did not leave a comment.

Neil-James R 
Rating:
4.0

Make sure there is at least 1/4 tank of gas in vehicle s. I received a truck with just 1/8 of a tank. I did receive a credit which was helpful but I didn't want to have rio get gas right away. Just an inconvenience. Otherwise the location was fine.

James J 
Rating:
5.0

The. manager CJ, always kind and helpful. I wish all the employees were like him

Joetta F 
Rating:
5.0

CJ, the manager was very understanding and accommodating. He has great customer service skills and was always willing to help out the customer. I would definitely recommend this facility to friends and family.

DARIUS H  |  Overall Experience 
Rating:
4.0

The team that checked me in to pick up the trailer was outstanding. They had to did it out of a snow bank. When returning the staff was able to help me drop off with no issues. A great crew.

Douglas B 
Rating:
3.0

Pull cord for the light could have been better positioned. Using Raid foggers to (hopefully) remediate visble spider egg clutches before taking anyting indoors. Staff was nice, storage unit secure, location convenient for our needs.

Erik G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ildefonso G 
Rating:
5.0

Very good

freddy t 
Rating:
5.0

Nick was awesome, very helpful

Magdalena L 
Rating:
4.0

Customer did not leave a comment.

Michael A 
Rating:
5.0

The staff was a pleasure to work with. Especially management, I have been going to this location for years, and will continue to do so for all my moving/storage needs.

Jasmine F  |  Overall Experience 
Rating:
5.0

Keep up the good work!

Nathan W 
Rating:
5.0

Easy check- and check-our. Great staff.

Bryan G 
Rating:
5.0

Everything went great renting from this location. Open on time. Quick service and Nick was absolutely the best. I rent a lot of uhauls all over and this was by far one of the best locations in a while. Thank you.

KEVIN G 
Rating:
3.0

Over 750.00 dollars for milage and 3/4 tank of gas ! Brakes grinding and pulling to the right . Wow I paid by the bigger that a real truckers income , you get more overhead on all short trips robbing people of moral beliefs of uhaul is the cheap go to , I may as well call you fuckers U.S. FIRE PROTECTION, NO MABEY TYCO FIRE PROTECTION ! NOPE HOW ABOUT FOX VALLEY ! I KNOW THAT THOSE COMPANIES FUCK YOUR PROPERTIES OVER MORE THAN ANYONE CAN FIGHT

Michael W 
Rating:
4.0

Nice rental van, ran well. Staff at location were great. My only complaint is the terrible parking. There should be at least some parking available on the property.

Andrew M 
Rating:
5.0

Great experience. Knowledgable and helpful guys. All went smooth and easy.

Janusz D 
Rating:
5.0

Super fast, really lovely.

Kari H 
Rating:
5.0

Great customer service! Great experience!

Pamela J 
Rating:
5.0

Customer did not leave a comment.

Lisa L 
Rating:
5.0

I have no complaints everything went smooth

James M 
Rating:
5.0

Great people working there very friendly and helpful

Suzanne C 
Rating:
5.0

Appreciate the great service provided by Nick and the rest of the team…

Edward F 
Rating:
5.0

Customer did not leave a comment.

Christine S 
Rating:
5.0

I use this uhaul location all the time. Never any problems.

David K 
Rating:
5.0

Really nothing to improve on. I walked in, a nice young man introduced himself as CJ..I went thru the order (paid) at the desk, followed CJ in the yard and hooked up the 5x8 trailer, I hooked up the 4 flat plug for lights, checked everything, and off I went. Could not ghave gone any better. Excellent service A+++

ronald s 
Rating:
5.0

Customer did not leave a comment.

Kenneth H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cindy f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAE K 
Rating:
5.0

Customer did not leave a comment.

Edilberto R 
Rating:
5.0

Customer did not leave a comment.

Bogdan K 
Rating:
5.0

Customer did not leave a comment.

Kevin L 
Rating:
5.0

Customer did not leave a comment.

BILL M 
Rating:
4.0

Friendly staff

Carol G 
Rating:
5.0

Very helpful and friendly staff ! Helped us rent the right size truck for our job. Will definitely come back to this location in the future.

Nora A 
Rating:
5.0

People there make it sooo easy!Good service is appreciated

Dennis D 
Rating:
5.0

The best place to rent truck and the storage .

Elvira M  |  Overall Experience 
Rating:
5.0

You guys are best

Elvira M 
Rating:
5.0

Awesome Business! Very Professional Staff Member very Accomidating. I was in and out with exactly what I want at a Good Price, clean and Well Organized. Staff literally meet You at the Door. I would recommend friends and Family.

CHARLENE R  |  First Impressions 
Rating:
5.0

Very cool.

fnu E 
Rating:
5.0

Nick was great and very helpful. Thank you

Jace F 
Rating:
4.0

Get rid of the paper license plates....

Donald S 
Rating:
5.0

Really nothing except the gate access and parking at this location I feel during open hours gate should be open since there isn’t any parking at this location

Paul S 
Rating:
5.0

Excellent customer service

Munkhtsetseg S 
Rating:
5.0

Excellent customer service. Staff was very helpful and knowledgeable.

Faviola C 
Rating:
5.0

Used them several times, always a great experience.

Thomas H 
Rating:
5.0

Very good

Jose P 
Rating:
5.0

Very good

Jose P 
Rating:
5.0

Customer did not leave a comment.

Elvira M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Staff should all get a raise,for excellent customer service!

Severn P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria P 
Rating:
5.0

The young man that helped me was fantastic and the trailer worked out perfect.

Peter R 
Rating:
5.0

Workers are extremely professional and knowledgeable

Mary W  |  First Impressions 
Rating:
5.0

The only problem was the keys,I had to buy 3 sets because the keys broke. Also the lock was not flush with the door which caused problems opening the unit

len l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marika T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORI S  |  Overall Experience 
Rating:
5.0

All the gentlemen I worked with were friendly, professional and very helpful. I'd use them again if needed.

Caitlin F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONG N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juan S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Margarita P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esmerelda T  |  Overall Experience 
Rating:
5.0

Nick was amazing really nice professional and accommodating. The young man there yesterday 10-26-23 which I didn’t get his name was also great!! Alex

ALEJANDRO A  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

STEVEN B  |  Overall Experience 
Rating:
5.0

Nick and C. J. Salata were the most helpful young men! Today with customer service being nil to none it was so refreshing to see these young men being so helpful AND kind…..they are to be highly commended!!! Thank you Nick! Thank you C. J. Sheila Holder

SHEILA H  |  Overall Experience 
Rating:
5.0

Great place and people

Garrett W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shardonnae P  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

john b  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful all the time!

ED P  |  Overall Experience 
Rating:
1.0

The service associate made mistake after mistake and seemed to need help processing my order. I was there for over an hour trying to rent a unit. I had a reservation where the lock was not in place. I went to the office and the same unit was rented to me but the lock wasn’t removed. Then I was advised I had to rent a different unit and it was also not the same size promised when I placed my order. At this point, once I arrived to the unit I just used it cause I had no time to go back to the office to make the change. I have to go back there again today, rent out a bigger unit as I originally needed and move my stuff from one unit to the other. I’m addition, I was charged multiple times for the same unit cause he couldn’t process my payments correctly. I hope there is a manager today cause yesterday he was not available.

Rachel M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrell C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C  |  Overall Experience 
Rating:
5.0

Overall awesome and very helpful!!!

Anita A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kobe w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lonnie l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew G  |  First Impressions 
Rating:
5.0

Cj is very nice and friendly. He has helped me out a few times before .

sean r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeremaie l  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gloria L  |  Overall Experience 
Rating:
5.0

This has been the easiest part of moving that I've dealt with so far.

Caitlin F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda S  |  Overall Experience 
Rating:
5.0

Without doubt will continue doing business with you guys Thank you

Roberto B  |  Overall Experience 
Rating:
5.0

Thank you CJ for your help!

Vivian F  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lamberto T  |  Overall Experience 
Rating:
4.0

Too expensive, storage was adequate some items damages due to weather. Some metal items rusted and wooden tables legs broken down with a strange film.

MELISSA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Y  |  Overall Experience 
Rating:
2.0

I reserve a medium sized storage unit days previous and when I arrived I was told there was only small units. A call before hand would have be nice.

Tiffani P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jada C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caroline S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Allison R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dezeray S  |  Overall Experience 
Rating:
1.0

You guys put sprinklers in the storage facility without notifying me and scratched my table up and then denied it I wouldn’t recommend U Haul for anything ever

Eric H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mo S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHIRELLE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

fantasy h  |  Overall Experience 
Rating:
2.0

I went online to order a medium outdoor shed for my belongings. When I first arrived, the storage had no lock, which it stated on the website there will be one inside, so I called to and let the front office know and the the storage had no light bulb & I had to call to let the front office know that the storage came without one. The associate came and replaced it, in which he said “you have to use a flashlight until we get the storage fixture fixed”. I was in disbelief due to the fact I will need to access my storage at night & the online there was no notice of the storage unit not coming without a light inside! I had already started moving my things inside. I drove up to the office to request a new one. The new storage has major damage to the door, as if someone tried to pry it open. There could easily be rain or inclement weather damage or critters that could creep inside! I asked an associate for a manager to have a different storage. After waiting 30 minutes outside, the manager never came! When I went back inside for the third time, the general manager CJ was sitting there on Facebook and I requested a refund! He was no help. This entire ordeal took an hour and 30 minutes! This entire ordeal wasted my time, money & I am Still in need of a storage! I need my refund to process as soon as possible because I am out of money due to this inconvenience. My belongings are packed inside of my car instead of a storage unit because it is held up! I ordered online to by-pass going to the front desk and I had visited 3 separate times and the customer service was absolutely horrible. I’ve attached photos for reference. I am extremely appalled with U-Haul as I was a loyal customer in the past! I also need a truck to move this weekend but I am he hesitant based on the bad experience and reviews from this location!!

Takeena L  |  Online Move In 
Rating:
1.0

I will be drafting an email and reaching out to corporate in detail of my recent experience. Horrible customer service & will not be patronizing again. I have in the past and was great about 6 years ago. Customer service has dropped drastically.

Takeena L  |  Overall Experience 
Rating:
5.0

All worker’s friendly!

Yakup H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harish y  |  Overall Experience 
Rating:
3.0

When a person I don’t have money is difficult and the price for a two bedroom is too high for a two bedroom unit

Patricia H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David H  |  Overall Experience 
Rating:
5.0

THE Staff was FANTASTIC, very helpful

Gwendolyn K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry m  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Waleed A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marco J  |  Overall Experience 
Rating:
5.0

Very friendly staff and would do business again with them.

Jared J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marco J  |  First Impressions 
Rating:
3.0

Didn't like how fast the prices went up

michele t  |  Overall Experience 
Rating:
1.0

We got there at 6:45pm to put items in storage. I was given an access code. Went to put gas in the truck. Came back at 7:15pm and the access code didn't work. So the gate wouldn't open. Tried to call with no success. Now I have to try to get the help I had to move in the storage before 10:30am, which is unacceptable. Adjustment needs to be made.

lonnie l  |  First Impressions 
Rating:
2.0

After renting for over a year I upgraded to 2 larger spaces. When noticing that one unit had no lighting I was told that lighting is not included with the space rental. For the amount of money I’ve spent and continue to spend I was very disappointed.

MERNA I  |  Overall Experience 
Rating:
5.0

Currently I have been working with 4 other storage facilities and finding them extremely stressful. Losing sleep stressful. Hoffman Estates UHaul is far and away the best. Staff was not only friendly but repeatedly helpful, even though they have a help-wanted sign up in the window so you know they must be strained to some extent. This does not prevent them from running a top notch facility or from helping their customers.

Carolyn Q  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phil k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charlestien j  |  Overall Experience 
Rating:
5.0

Mari, was so kind and all the while very professional‼️

SHEILA H  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sindey U  |  Overall Experience 
Rating:
5.0

Muy amable el representante…

Edith R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David P  |  Overall Experience 
Rating:
3.0

It doesn’t seem that the UHaul facilities have any (or maybe enough?) large storage units. I had to rent one elsewhere to get a 10x20. Other than that, I’d rate 5 stars. I didn’t catch the access hours.

Carolyn Q  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHEVELLE W  |  Overall Experience 
Rating:
5.0

Thought the storage prices were kinda high.

Johnny B  |  Overall Experience 
Rating:
1.0

My furniture was moldy and rodent chewed.

Jeanette D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel G  |  Overall Experience 
Rating:
5.0

I got very good help. Very courteous

Candice C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

garrett w  |  Overall Experience 
Rating:
5.0

I’m so happy with this place people so nice

SANTIAGO L  |  First Impressions 
Rating:
2.0

I had water damage that I was not made aware of so I lost items that I was paying to be securely stored there

MACKEILA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charnessa S  |  Overall Experience 
Rating:
1.0

But first of all it's sad when you have been with U-Haul for over 3 years in a storage unit and yes you have made your payments of several times late but always paid the late payment and then you get a new person in there and they badger you for over 45 minutes and threatened to sell your unit letting you know that they have been in your unit and letting you know that you had quite a few very nice things that would sell off and overly pay your unit and you're trying telling her that you called in to tell her that you it would be Thursday before you could pay your unit and she still tells you that's too bad your unit will be going up for auction and there's nothing that you could do about it you can't stop it and so then you literally lose control and then you get put out I think you're a slime scum and I would never recommend anybody to rent from U-Haul ever again due to the fact that I just two or three of your employees and management to boot that's sad very sad

marcie m  |  Overall Experience 
Rating:
5.0

Jerry was awesome and even shared a better solution for us as we really needed a ground level backup offload to store our goods and that was with his colleagues at Irving Park near Carol Stream where we are moving temporary so this need to store goods easy in and easy out with ground level. At that location Angie Ortiz couldn't have been more pleasant and helpful. Both locations are top tier in my book. Concierge Level Service (is TM by employer AIG Private Client Group) but fitting and of that standard none the less. Best service I have ever received in a move and have had Armstrong relocation handle domestic and international moves for me and you blow them out of the water!!!

Jeremy N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alan s  |  First Impressions 
Rating:
5.0

Thank you for your services…..

DAVID G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johanna B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alvin M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay S  |  Overall Experience 
Rating:
5.0

Every person I come into contact with at this location is pleasant to interact with. I just recently rented out a storage unit and I was very impressed with the staff!

Matthew S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tara h  |  Overall Experience 
Rating:
5.0

Excellent service

Zeljko S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALICIA T  |  Overall Experience 
Rating:
5.0

staff was very helpful and friendly

Jay S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sam c  |  Overall Experience 
Rating:
5.0

Clean location and friendly staff!

Joseph R  |  First Impressions 
Rating:
5.0

Very friendly. Thank you.

Zeljko S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley a  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHARON B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

darryl d  |  Overall Experience 
Rating:
3.0

Definitely outside units needs more light.

Aleksander S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeanette D  |  First Impressions 
Rating:
5.0

Both of the men were very nice and helpful

Gerald b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diego I  |  Overall Experience 
Rating:
1.0

The tall manager was not friendly at all not helpful did not wanna Sis but did I ask you my storage was canceled on January 18 so that I would not have to pay the entire month he said it was not canceled and that you all do you not prorate bills I am formed him I was not told that and I would not pay for the entire month of January I would not store there again

gloria j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark P  |  Online Move In 
Rating:
3.0

I cleaned out my unit and left and they keep sending me emails about payment, don't like businesses that try to take advantage of their customers, I've always used uhaul and now I don't know

shawn h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalyn A  |  First Impressions 
Rating:
1.0

By far the worst experience EVER! Horrible customer service, nobody ever knows what's going on, Tyler the GM is rude and can't pretend to care about anything. The facility is wet and filled with vermin, I had rat droppings everywhere. Please let me touch on the fact half of my stuff is missing out of my unit, and I have someone else's. I closed my unit in April of 2021, was charged every month there after until they auctioned my empty unit and tried to charge me with a 2,000 bill. There are so many issues. Thats just a few problems! Do not recommend the Uhaul in Hoffman Estates on Pembroke! Disgusting!

Maja K  |  Overall Experience 
Rating:
5.0

Gentleman that helped me was fantastic and answered all my questions. Give him a raise.

Petros B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ieva P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvin M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAN C  |  Overall Experience 
Rating:
4.0

Poorly staffed , but service was great otherwise

John W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jerome b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeanne R  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

Gloria L  |  First Impressions 
Rating:
4.0

Ok

sandra P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Prapas N  |  Overall Experience 
Rating:
5.0

Darin was fantastic! Made the process quick and simple

Kevin W  |  First Impressions 
Rating:
5.0

The staff here are amazing

Shavon W  |  Overall Experience 
Rating:
5.0

Entire staff was courteous and customer centric.

Lance S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adewale S  |  First Impressions 
Rating:
5.0

great service

Adam I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane M  |  Overall Experience 
Rating:
3.0

Apparently we all sign a waiver allowing Uhaul to cut our locks and enter the unit for necessary upkeep or maintenance requirements to and for the actual unit. They emailed me and never called or left an auto voicemail and I didn't get the email so thats that. Then I see they moved around my stuff damaging a few items. I figured not worth the hassle filing a claim. Lastly I forgot to close out my account and called in 1 week later when I saw I was charged for the next month. Apparently I can't get a refund if I close the account at the begining of the month because I should of closed out a day sooner before I got charged. Im livid.

KENDRICK B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ian J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerome b  |  First Impressions 
Rating:
5.0

Location, price and ease of use everytime

James R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marioara P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Octavio G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gene H  |  First Impressions 
Rating:
5.0

Just wished it was climate control.

WILMA L  |  Overall Experience 
Rating:
5.0

Staff is very helpful. Store supply is great.

Christine D  |  Overall Experience 
Rating:
2.0

Alquile un camión por 3 horas y lo que maneje fueron 3 millas, cuando regrese el camión me cobraron el tanque del combustible full cuando me lo dieron mucho mas abajo de la mitad pague el doble del precio por error de ellos solo en combustible, hable con el que me lo entrego y me dijo que no podia hacer nada que tenia que hablar con un manager aun espero que me regresen mi dinero.

Wender A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George S  |  Overall Experience 
Rating:
5.0

As always the gentleman, gave us very satisfying info about storage/truck rental over all was great experience thanks and keep up with good work.

Kalbart Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edna R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose R  |  Overall Experience 
Rating:
4.0

The staff at this location was very helpful- they moved our storage unit because it was inaccessible for our moving truck. My only recommendation is that you don’t make any reservations online- even with giving them the confirmation number they were unable to find my reservation. Thankfully there were units available when I arrived and they were very helpful in getting me what I needed.

Courtney B  |  First Impressions 
Rating:
5.0

easy and convient this is my 2nd unit and i did it all on the phone in 2 min

beverly w  |  First Impressions 
Rating:
5.0

Manager Tyler Dewis is really kind and helpful. He is patient enough to listen to our questions and answered very politely. One more front desk staff to talk about is Mr.Joe who is always willing to help even if you ask the same help multiple times. Joe showed the Storage, helped me to get rental truck and fix the appointments and many more. Within 60 days of storage and multiple truck rentals with Joe I found he is the "Employee of the Year". Thank you Joe and Tyler for all your help and happy to work with you for my future needs with UHaul.

LAKSHMI R  |  Overall Experience 
Rating:
1.0

I'm very disapointed with this facility. When the sprinkler system was installed I was ripped off of so much. I was told by Tyler that he would be standing by and cameras would be on the mover. If this is true I want to see the video of them moving my things out. Because someone stoll a lot from me. the attatude was more like 'oh well" here's the number to file a claim. Like the insurance really was going to replace all my things. Please!

NEREIDA C  |  Overall Experience 
Rating:
5.0

The staff was great although they keep messing up: key card wouldn’t work, system was down. I had a great attitude and staff kept me calm with their hospitality.

Derika S  |  First Impressions 
Rating:
5.0

Tyler was very helpful

Shavon W  |  First Impressions 
Rating:
5.0

the Key Card was a little cumbersome to deal with to open and close the gate. a drive-up, keypad would be easier. But overall, very satisfied.

Allan A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen B  |  Overall Experience 
Rating:
4.0

One comment only for the floor. My recent visit to get some stuffs the floor close by the door was wet of melted snow. Which is why the boxes were wet. Hope this kind of issue be corrected. Thanks

hugo b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen B  |  First Impressions 
Rating:
5.0

Very helpful with assisting me with my moving needs. Helped me load my vehicle with all of the boxes I purchased.

DAVID G  |  First Impressions 
Rating:
5.0

Tyler and his team was always helpful.

Danny H  |  Overall Experience 
Rating:
4.0

Good community resource

George R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paige M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley W  |  First Impressions 
Rating:
4.0

A good one stop shop for all moving need. There is supply here in store that can be purchased. Truck rental for pick up, and storage facility, except no climate control for the unit.

Christine D  |  First Impressions 
Rating:
5.0

The service and the staff is great here. Communication is great. Office hours seven days a week, and convenient access hours. Truck/van rental is a breeze. Just a well-run facility.

Eric W  |  Overall Experience 
Rating:
4.0

Left messages back during the sprinkler install about moving to larger unite and about when i would have needed to move stuff out of the way and never got a call back also during repainting of the door had left a message about the door hinges on how hard door opened and after paint san d blasting the whole inside was covered in red and then came to access my locker the lock wouldn't work you had replaced it with a lesser heavy duty lock because once i got the keys from the person at the desk that had no idea why but they were hanging somewhere in back garage once i opened everything inside had been moved and stacked to install the sprinkler head better communication would have been nice ended up moving to larger unite for the same money your larger unite was much higher sorry but thanks

PAUL S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C  |  Overall Experience 
Rating:
1.0

Staff was rude and had attitude.

Aaron M  |  Overall Experience 
Rating:
3.0

Helpful staff, not friendly. Not a remarkable customer experience. Convenient and forgettable. Just average is about right.

danny c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTIN O  |  Overall Experience 
Rating:
4.0

Everything was perfect until move out date when I believe a mid sized creature peed all over my blanket that i had covering my glass. It had to be a bigger animal since the amount of pee that was on the blanket was no small creature. Thankfully that was the only thing damaged but the whole unit did smell terrible as we opened it up.

Anna C  |  Overall Experience 
Rating:
5.0

Everything was great! One stop shop!

Nichole S  |  First Impressions 
Rating:
3.0

It would have been excellent except you let some installation person steal my belongings.

peter d  |  Overall Experience 
Rating:
4.0

Was overall happy with experience. Only negative was checkout. I went through process with desk clerk - checked unit was empty and returned key but he never recorded. Finally resolved after being billed.

john m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann C  |  First Impressions 
Rating:
5.0

I worked with Rebecca and she was amazing!..super helpful, very kind and very respectful of the social distancing..I would highly recommend using this facility..thank you Rebecca!

kim G  |  First Impressions 
Rating:
5.0

I would like to keep them in the future

Victor S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dan S  |  Overall Experience 
Rating:
4.0

changed units because of door access and the accomidated right away.

dan S  |  First Impressions 
Rating:
5.0

I have rented trucks & trailers in addition to this storage unit over the years. The staff has always been very helpful and the facilities clean.

Mona N  |  Overall Experience 
Rating:
5.0

The entire staff was so kind and helpful at any question or request I had. I highly recommend this facility for truck rentals and storage units.

Annette o  |  Overall Experience 
Rating:
1.0

There are not enough characters for me to explain why I will not be recommending your facility that my whole family used until now. If you really cared, you wouldn't put a limit on what I could say.

Joseph M  |  Overall Experience 
Rating:
1.0

Lightning in my unit was broken Attempts to have the light fixed or unsuccessful Staff. maintenance did not care They had gotten sand blasting dust all over my car and all over the stuff in my storag

PATRICK C  |  Overall Experience 
Rating:
1.0

No response from manager Tyler Dewis when trying to cancel my account month after month due to his negligence of not keeping the facility up to fire code (Ex. Sprinkler system needed updating).

LISA K  |  Overall Experience 
Rating:
4.0

One time I saw kids walking through the secured area.

Brian M  |  Overall Experience 
Rating:
2.0

Didn't respond to many emails about sprinkler installation. I called/updated notes about my unit then went there and no notes in system. Opened locker everything covered with sand blast reside.

John F  |  Overall Experience 
Rating:
4.0

Friendly and helpful staff

Kenneth T  |  First Impressions 
Rating:
5.0

Excellent service

yamonee B  |  Overall Experience 
Rating:
4.0

Very helpful staff and always pleasant.

Marsha J  |  Overall Experience 
Rating:
2.0

We stored our cabinets and other household items in a 6’x10’ and everything got extremely dirty/dusty with a dark gray dust. They were painting the outside of the units, but very dirty.

DeWayne A  |  Overall Experience 
Rating:
5.0

I always use this U-Haul location for all of my moving needs. The Manager and Staff are always very alternative, knowledgeable, and helpful!

Melanie D  |  First Impressions 
Rating:
5.0

Was in our unit for over 10 years, no problems People were very friendly and helpful Thank you

MARY B  |  Overall Experience 
Rating:
5.0

Truck rental was fast and easy. Move went smoothly without any complications.

LILA Z  |  Overall Experience 
Rating:
1.0

I had this unit for a year and my light Never worked! I complained for 6 months and kept getting the run around. The manager was always "on lunch" My furniture was covered in mold due to leaky unit!

Amy K  |  Overall Experience 
Rating:
5.0

The unit was/is very clean and I felt safe putting my personal belongings there.

charlestien j  |  First Impressions 
Rating:
5.0

Staff was great. Place was well lit and secure.

milap s  |  Overall Experience 
Rating:
5.0

Nice place employees nice.

MARK C  |  Overall Experience 
Rating:
3.0

First unit we had leaked, some things got wet. We moved everything to a different unit. The snow plows knocked down the fencing, so, no it was not secure for many weeks.

Willam S  |  Overall Experience 
Rating:
5.0

Will was knowledgable and helpful, he really made my move as smooth as possible. Thanks.

Kayla S  |  First Impressions 
Rating:
4.0

The place was fine. However, in order to pass through the entrance gate, one must exit one's vehicle (to get to the keypad). That is inconvenient.

Ken L  |  Overall Experience 
Rating:
5.0

Nice front desk .

JOHN L  |  Overall Experience 
Rating:
4.0

Thanks

Dennis D  |  Overall Experience 
Rating:
4.0

What I would expect from a uhaul facility

VINCENT B  |  Overall Experience 
Rating:
5.0

Great Facility!!

Elizabeth M  |  Overall Experience 
Rating:
5.0

Top class service. Very pleased customer here. Highly recommend this U-Haul location to everyone.

ghulam b  |  Overall Experience 
Rating:
5.0

Kudos to the forklift operator lady, she was very helpful.

Julian N  |  Overall Experience 
Rating:
5.0

The forklift operator was very friendly and did a great job.

Julian N  |  Overall Experience 
Rating:
5.0

Employees are efficient

Jeanette D  |  Reservation 
Rating:
5.0

I have been moved out of this unit since September 2, 2018. I want to be sure i am not charged for this month. Please confirm Thank you

Darci K  |  Overall Experience 
Rating:
2.0

The manager was rude and not very helpful.

Vish N  |  Overall Experience 
Rating:
4.0

.

Kari L  |  Overall Experience 
Rating:
1.0

shed leaked and door was very hard to open/close and even after multiple requests to get it fixed, never was

RONALD S  |  Overall Experience 
Rating:
5.0

Everything was good. Staff were very prompt in taking care of our needs.

Sakthivel R  |  Overall Experience 
Rating:
5.0

U-haul is the way to go for moving. The customer service is always wonderful!

Timothy O  |  Overall Experience 
Rating:
5.0

They were great and accommodating

Maria P  |  Overall Experience 
Rating:
5.0

Excellent storage solution!

JESSICA M  |  Overall Experience 
Rating:
5.0

Encountered a computer "glitch" when moving in that resulted in a billing issue. Staff helped resolve it quickly and without fuss. Facility was clean and regularly maintained.

michael` j  |  Overall Experience 
Rating:
5.0

They the best

GYUZELEV P  |  Overall Experience 
No reviews have been submitted for this location.

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