Rude employee plus UHAUL charged me $7 for going over by 7 miles. Apparently I can't make a detour to use the restroom and get a berate l beverage and snack and fuel. Will never use UHAUL again
Jaime PachecoCustomer Reviews for U-Haul Moving & Storage of Hobbs
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Súper excelente servició
Deny CastilloI couldn't get a U haul truck from y'all don't not having a bill in my name so it made the move hard..and I still haven't got my stuff moved in yet but it's paid for.
Ann Baldwin | Online Move InBack lights at night did not light up on the truck. I was following in car and they did not turn on when front lights were on
Sharon TchirDefinitely need more counter help on Saturday mornings. Only having one person working the counter made for a longer wait time when we had reserved at a specific time.
Susan FalknerGreat place for storing you extra stuff, always clean and staff was very helpful!
Orlando Olivas | Overall ExperienceAlways a pleasure doing business with you.
JODY EDWARDSThe woman park the truck just in front. Was to kind and cleared
Norberto CuapantecatlWonderfully Amazing! Thank you very much!
Albert Murphy | Overall ExperienceThis a well run, good looking facility.
richard becker | Overall ExperienceAfter exchanging the bigger size for a smaller size trailer maybe it should cost the same and to make sure I get the right paper work instead of the old paperwork just in case I would have gotten pulled over
joseph quintillaNothing excellent staff
Joe ContiThe UHaul app does not work often enough to be useful. The location finder seems lost, despite my location being used by other apps without trouble. Overall the app and the app-based check-in and check-out are unusable and frustrating. Due to this reason, I will never use UHaul again because I feel your product is not fit for use or publishing, yet a defective product is pushed on me all the same. This creates a trust issue that I will mitigate by not using UHaul.
Thomas MoranPrices for a small storage are ridiculous and you guys raise the rent every few months definitely would not use this place again
AMANDA SHERLIN | Overall ExperienceSliding doors were locked during normal work hours on a Sunday which made it inconvenient and difficult to move items in and out of storage. Had to re-enter code each time to use single door entrance.
JOHN CALDWELL | Overall ExperienceAll Good!
Benny BaldwinThey did a great job. No suggestions
Craig LaytonMaybe don't say a rental is $20, at this point it's false advertising I paid nearly $80 and only had the truck for an hour and a half. No damage or anything the lady said it had something to do with the gas that we used and the insurance but thing is when I did an online quote I still ended up paying $30 more than I saw I would be charged online. I had to pay in store because your website wouldn't work. I'm low income and literally had no idea I would be charged nearly $100 just to go throw away a sofa. I trusted U-Haul because for years y'all were known for the $20 rentals. I feel scammed.
olivia shafferJust keep up the good work!
Rhonda DupreeThey guys in charge of hooking up my trailer went above and beyond trying to get my trailer lights to work! Throughout the whole stressful situation they kept their cool and tried everything they could with a smile on their face! Great job and very much appreciated!
Gabriel Maeskeep doing the same service
Paul CarrascoPersonnel were professional and friendly.
Maria CanalezI can't think in anything you can do because you work so hard in make everything easy
MILSON GARCIAThe agent I rented the trailer from was friendly and went above and beyond when we discovered the left brake light was inoperable. There was not another trailer of that size available, so she replaced the tail light on the spot which resolved the issue. Thanks!
Craig BishopI made my reservation online for September 25 and tried to get it 2 days early for my delivery because it was coming sooner than expected, so I went by Uhaul and the rep told me I couldn’t do it I hade to come on the day I made the reservations for and that caused my driver to have to wait 45 for me to go inside and get the storage unit. More training for the customer satisfaction. But the manager that registered was very nice and helpful
Tammy Reed | First ImpressionsReally nice place. Very friendly and helpful. Even when I got behind in payments, they worked with me and let me get caught up. I would recommend this place to anyone.
Joe Hunter | Overall ExperienceClean, Employees are real helpfull would recommend this place to everyone.
Francisco Garcia | Online Move InKeep up the great work!!!!
Christy MontanyeQuick and easy
Eddie HarperVery courteous and professional. Please give that young lady a raise. I do appreciate everything
Martin TorrezManager is always helpful & courteous! She’s friendly & very helpful.
Cynthia BushThe lady who helped us is so friendly.
Ana CentenoI love this location! I've used them in the past. I especially enjoyed renting this pickup truck. It drove like a dream!
Renee AustinTake off the price of the rental and explain about all the hidden fees get more professional people to deal with customers that place should be shut down
STEPHANIE HINOJOSGreat customer service
Cody BrockNate is a great guy to work with!!! 10/10
LONNIE GIBSONExcellent customer service
Alejandro CornejoAccessing our unit and understanding how to get in and out of the building and the unit was confusing.
Stephanie Yocom | Online Move InStaff was dryyyyy. Manager made me feel like she was trying to leave so I had to explain myself fast. Everyone else followed her lead. Dry as can be and made you feel like they were doing you the fabor
kenny ontiverosThe two gents I had to deal with are the absolute hands down best ever it was smooth and easy they understood what I needed and got me going in a very professional manner I would recommend them 100 out of 10 seriously absolutely the best customer service hands down
SHAWN CALLAWAYVery good service
TIMOTHY FABELAExcellent customer service and support on move in
Daniel Jewell | Online Move InThe trailer need to be oiled and greased
BRIAN FRANKLINThank you so much! Your employees were professional and accommodating. We were stranded and needed to get home and enterprise was sold out. Them renting a vehicle to us allowed us to get home and we were able to return the vehicle the next day. Thanks again for helping us get home!
Elizabeth SarteVery helpful
JUSTIN JAMESA customer disputing damage was reading the contract AFTER AN INCIDENT OCCURRED. He basically backed up the line when I feel Like he should have been asked to stand aside while others were helped and then he could continue to dispute his case. But the women working at the counter were very helpful to everyone
Liza BacaMy hitch has.not been installed yet
Lara WoodruffI was kind of confused on the alarm disarming part of the moving in process, but overall it was fairly easy. I wish they had a disarming area on the second floor in addition to the first floor.
Shellie Tucker | Online Move InIt could not have gone better than it did. Excellent Job!
Gregory SmithNathon is a great asset to your company. This young man helped me out with my hope chest. I knew it was getting close to closing time on a Sunday, I unloaded 3 carts of clothes and the last cart had my hope chest. When I came back down, Nathon and another employee had put the hope chest on the cart and put a blanket over it and actually brought it into the building for me. Please let him know how much I appreciated his kindness and for making me feel like a valued customer. I really needed that extra help. I will highly recommend U-Haul to anyone needing to move. Everyone at this location is friendly and super helpful. Martha Runnels
Martha Runnels | First ImpressionsStaff in Hobbs was amazing. Very helpful and friendly. Will definitely be using them again!
Amy KellyVery friendly and wonderful staff. Alesha and Sandra were super nice and knowledgeable of the moving supplies in their store.
Martha RunnelsWe rent trailers and vans here several times a year. Service is excellent. Vans and trailers are always clean and well maintained.
TONY W HALLUMFriendly and helpful customer service.
BRIAN HENNINGI needed to rent a pickup and that was not available at the Navajo location. They called another location and reserved the vehicle I needed. I appreciate the excellent customer service.
deborah hartDrop off location was super friendly and helpful.
lizzeth delgadoWill use again
Dean Crossland | Overall ExperiencePeople that work there are very courteous and professional
Jose Escamilla Pacheco | Overall ExperienceStaff was efficient, knowledge, polite and professional.
Pam McGuire | First ImpressionsManager was rude and threatening. I’ll never use uhaul again
Veronica Granger | Overall ExperienceHave used this storage twice before and will use them again if needed. Thanks
Brandi Rodriguez | Overall ExperienceAlways took care of anything I needed.
David Evans | Overall ExperienceNever really had a problem with the facility. Other tenants may create issues with times in storage but facility is really nice.
Lloyd Cochran | Overall ExperienceMy nephew went to empty my unit because I no longer live in Hobbs. He was told the wrong unit number and after the locksmith cut the lock off the wrong unit the alarm went off and management just shut it off without coming to check why it was going off. After he mistakenly emptied the wrong unit, management contacted the owners of said unit and told them to press charges on my nephew to pass their responsibility onto him. The Manager should be fired because she obviously is lazy and doesn't want to do her Job.
Arthur Dutram | Overall ExperienceNikki was accurate & efficient
Christy Montanye | First ImpressionsStaff are efficient and friendly
JONI MORRILL | First ImpressionsClose to home
Dean Crossland | First ImpressionsLexi was very helpful and patient with us. I would recommend her to anyone who needs storage and moving equipment She was fast friendly and professional.
Elijah Guzman | Online Move InTemperature gets to high in the summer, should be between 65 degree Fahrenheit and 85 degrees Fahrenheit. But constantly goes above 95 degrees Fahrenheit. Not happy do to the fact that it above room temperature. It’s critical for my property not to reach certain temperature or it will cause damage. Customer crevice is fast and friendly. Needs maintenance or upgrade on AC units for indoor climate control.
Victor Mejia | Overall ExperienceI vacated because I didn't have enough items in storage to justify TWO rent increases in almost one year.
Charles Behlen | Overall ExperienceYou guys have lied to me a couple of times, I trusted you Hall reserved me a storage unit when I moved from Colorado to New Mexico, when I got to the U-Haul in New Mexico there was no storage available for me. I called you guys back and you guys supposedly fix the problem, I went back again and they said only one unit was available when I’m supposed to have two
Benjamin Galdean | First ImpressionsOnly reason I quit using my unit is because the prices keeping going up little by little.
Lacy Northcutt | Overall ExperienceSo helpful and friendly
PAULA GRIFFIN | First ImpressionsWe really enjoyed are storage unit! We just could afford the rates when they went up in prices! Thank you 🤗
billy schnaubert | Overall ExperienceThank you so much. I would recommend u haul storage . Very clean a d safe
Patricia Crossland | Overall ExperienceSuper friendly and super clean store! They won’t give me a job even though they’ve been hiring for over a year now, but I would still recommend them.
Dorothy Ann Bendekovics | First ImpressionsStaff was very helpful, courteous and kind. They polite and assisted to make sure I was comfortable with ability to get in and out of facility when needing to.
Sharon Salcido-Lewis | First ImpressionsEmployees are always friendly and willing to help.
Darrell Harper | Overall ExperienceWere always rude
Jose Ordonez | Overall ExperienceVery clean and secure.
Ann Murdock | Overall ExperienceU-Haul, is the BEST Storage Service “Ever” Thanks You for “Great”Business
LESLIE FRENCH | Overall ExperienceBuen servicio, gracias
Rigoberto Rubio | Overall ExperienceIt was every friendly ,there very good.
Juan Vela | First ImpressionsLoved having a storage here! Always very helpful and the storage facility was always very clean
Stephanee Carrillo | Overall ExperienceNever got a called back from the store manager on some fees they charged me couple of months ago. I called corporate and they cannot help either. Worst service ever!!!!
David Villalobos | Overall ExperienceVery friendly and helpful staff. Facility very clean and secure.
BARRY BERTOLA | Overall ExperienceThis is a great place! Easy to load and unload! Only reason I’m leaving because we moving out of town. Staff is awesome! Great experience!
Danny Eggleton | Overall ExperienceWe weren't sure if we were supposed to cut the zip tie that was on the lock/close mechanism so that could've been made a little clearer. But overall, awesome experience.
Rebekah Thomas | Online Move InI no longer have a need for a storage unit in Hobbs, NM so there would be no one that I would recommend it to so that is not really a fair question for me but there was no way to opt out of that question. My complaint probably is not specific to the Hobbs office but to u-haul in general. Recently, you raised the rent on units. I am not unreasonable and I understand there are rising costs of doing business. However, to raise rents in the time of the COVID pandemic is unconscionable and especially in an oil producing area. Fortunately, I am in a healthcare career and my salary was never impacted so this increase was bearable to me. Many were not that lucky and you chose a HORRIBLE time for the increase. Therefore, at anytime that I can avoid ever using u-haul again I will and with the amount of more superior competition available I am pretty sure that can happen. I would like to say it has been nice doing business with u-haul but...
Ron Kemp | Overall ExperienceService was excellent and fast and knowledgeable
Coby Hayes | First ImpressionsHorrible customer service asked for a replacement card and never got one took over a month just to get one called Corp to have the store manager Ashley contact me and never got a call from anyone.
Stephen Piedra | Overall ExperienceThe facility was really great I have nothing bad to say about these people they work diligently to make sure that I had a great experience cleansing this was five stars customer service is five stars Alicia and her employees her people are top-notch
Scott Hancock | First ImpressionsI would like to have been able to access my storage unit 24 hours without a fee, 2nd level storage was too hot on really hot days. I would regularly see the temperature above 90 degrees inside the 2nd level. Needed a larger unit from the beginning but they only have 10X15 units to offer.
Victor Mejia | Overall ExperienceThey lied to me ran up exorbitant fees even after I told them multiple times that I had left. Fraudsters and thieves is how I would describe the staff.
Daniel Jones | Overall ExperienceWe SO appreciate all of those who helped us! They were friendly, caring, thoughtful, pleasant and patient. Kudos to all of them!
Larry Chapman | Overall ExperienceCleanest facility!!! Staff super nice and helpful—but only one guy working so it took a little longer but very pleased with his help.
scott cavazoa | First ImpressionsBest storage in Hobbs.
RyShawn Davis | Overall ExperienceGreat staff. Always helpful.
Ralph Himel | Overall ExperienceEveryone we talked to was helpful & friendly. We enjoyed visiting with them as they helped us. Immediately felt like family. I suggest you hold on to this team! We had to rent a second storage and were disappointed that your policy gave no discount on the second one. We asked if we had storages would there be a discount if we rented a truck to move. Since there isn't on, we will probably go with one we had been looking at.
Larry Chapman | First ImpressionsI had a storage unit there for 5 years, never had a issue. Moved to a new home that had a storage shed placed there. Thanks for great service
MARK BOWMAN | Overall ExperienceMy sister will be moving to UHaul storage because of my experience. Very professional.
JAN RHODES | First ImpressionsAwesome place and service!
Danny Eggleton | First ImpressionsVery well kept.
Bertha Perez | Overall ExperienceGreat experience
Daniel Jones | First ImpressionsRented here before. professional group
Darrell Harper | First ImpressionsYou and the employees of Hobbs Uhaul were above and beyond of providing customer service.
Anne Merriman | Overall ExperienceThe gentlemen that assisted me was very helpful and polite.
BARBARA SUMMERS | First ImpressionsCleanest and safest environment ever!
Rick Alford | Overall ExperienceThis place can get very busy at times so patience is a virtue. When your turn comes the employees are excellent.
Darrell Harper | Overall ExperienceSuch a good experience! Carts available for moving things in and out. The facility is so clean. The employees were respectful, patient and knowledgeable.
Angie Graham | Overall ExperienceThe gal there is amazing! She is so helpful and made a stressful experience less stressful. I would definitely recommend this storage facility to anyone looking for storage.
Melisa Garcia | First ImpressionsGreat service
Hamon Wright | First ImpressionsThe lady that helped us was super friendly and extremely helpful and answered all my questions.
Megan Teixeira | First ImpressionsVery friendly
Johnny Jessie Belmudez | Overall ExperienceVery nice , new, clean facility. The best I've seen.
Dustin Vyoral | Overall ExperienceTop notch service and well maintained facility.
Robert Samson | Overall ExperienceVery helpful in answering all questions. The facility is very clean. Good service from all employees.
Janie Mann | First ImpressionsIt was easy enough
Michael Napoli | First ImpressionsExcellent facility. Wish there was one in Carlsbad, NM.
Phillip Purpera | Overall ExperienceVery clean, very professional!
Austin Etheridge | First ImpressionsAll three employees were rude and had no clue how to use their own computer system.
Lindsey Vaughn | First ImpressionsVery helpful and felt my belongings were very safe. All the employees were very helpfully and nice in person and on the phone. I wish it was closer to where I am living. Thank you all for everything
jennie goodnight | Overall ExperienceVery clean very nice place.
Luis Alburquerque | Overall ExperienceGreat place to store my crap for a while!
Zach Crawford | Overall ExperienceStill being AUTO DRAFTED for storage unit I no longer occupy, was assured when I moved out this would Not happen. Contacted Uhaul 3 times and was told Manager Justin would contact me...Still waiting
Michael Billups | Overall Experiencethey were very friendly and helpful
Lisa Gonzalez | Overall ExperienceGetting charged for 3 months that we did not have the unit this is the second one and then getting stuck in the elevator for an hour with no help then the employees laughed when told about being stuck
jessie stuard | Overall ExperienceReceptionist at check in was verypleasant and helpful. The units are extremely clean. There are plenty of carts to move boxes to the unit.
vicky brough | ReservationAn employee got stuck in the elevator for an hour the phone did not work when he told the employees they laughed. Charged us for units they had their locks on & sign that it was ready for a new cust.
jessie stuard | Overall ExperienceThe lock to my unit was cut off and replaced with a different lock. I had to pay a locksmith $90 to cut off the lock. When I opened my unit the lock that I had put on was lying in the floor!!!
Susan Shockley | Overall ExperienceStaff always friendly and helpful
Gabriela Reyes | Overall ExperienceThanks
Lorna JACKSON | Overall ExperienceNice facility, nice people that work there all of them really help full personal, 👍
RAMON RODRIGUEZ | Overall Experiencegreat addition to the Hobbs area.
SANDRA SAGERTY | Overall ExperienceGood
michael hamlett | Overall ExperienceThe cleanliness of your place of business was outstanding. The employees who helped us were friendly, professional and treated us great. Thank you.
james warner | ReservationVery helpful, friendly, and professional.
Jonny Lopez | ReservationUhaul in Hobbs, NM was excellent. I had storage unit for a little under two years. They kept my stuff clean and protected. Staff was always very friendly.
Dylan jett | Overall ExperienceEvery time I tried to go in after hours my card wouldn’t work had to get them reset a few times
Vincente Mendez | Overall ExperienceGood customer service
KIMBERLY RAMIREZ | Overall ExperienceI was able to use the service at a nominal cost , customs reps were always courteous, thanks!!
Chriselda Love | Overall Experienceissues were with our key card. We had to go in sometimes because it wouldn’t work at the gate. I know they are working on this though. nice facilities though with an assortment of packing materials.
Louise Owen | Overall Experience