Customer Reviews for U-Haul Moving & Storage of Historic Ybor City

4,650 reviews

2309 Angel Oliva Senior St   Tampa, FL 33605
(U-HAUL Water Tower Exit 1 off I-4, 2309 N 18th ST. Tampa FL 33605)

(813) 247-5936

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(813) 247-5936

2309 Angel Oliva Senior St
Tampa, FL 33605
(U-HAUL Water Tower Exit 1 off I-4, 2309 N 18th ST. Tampa FL 33605)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The mileage charges was over the miles I went. And than I was charged for gas, when I was already over charged for mileage

Ronald Pettermon 
Rating:
5.0

Customer did not leave a comment.

Jack Miller 
Rating:
4.0

Customer did not leave a comment.

Rhonda Robinson  |  First Impressions 
Rating:
5.0

Brett was kind and very professional, outstanding customer service, defenetly will be recommending this location.

Carlos Rosales 
Rating:
4.0

I was overcharged for the UHaul that I rented on the 18thMar and today. I looked on my credit card and there's another charge for $2.09. I'm not understanding these overcharge payments. Or additional payment Brent at the Vbi store is wonderful. But I don't know what's going on internally with the payment system. But I need all my money returned back to me.

Natalie Panko 
Rating:
5.0

Friendly staff and plenty of options

Harry Flori 
Rating:
5.0

They was very professional and prompt with it too very courteous I like that

Kim Mack 
Rating:
5.0

Customer did not leave a comment.

tina young 
Rating:
4.0

Customer did not leave a comment.

DANYON DAMPERS 
Rating:
5.0

The vehicle we rented had some damage that was not noted by the dealer during check-in. A previous rental had a tail light go out.

Stephanie Drzemala 
Rating:
5.0

Customer did not leave a comment.

Olivia Dotson 
Rating:
5.0

I will rent again

Jose Martinez Nunez 
Rating:
5.0

I love the YBOR location especially the black gentleman who customer Service is absolutely amazing I thought he was the manager. He needs a 5 dollar raise Today

Tyiesha Bryant 
Rating:
5.0

Customer did not leave a comment.

Nicholas Capezza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashaw Leggs 
Rating:
1.0

Many issues. The online reservations I made did nothing because the system didn’t work when I was checking in when I got there. Had to wait in line and redo all initial rental procedure. While I was waiting a customer and the staff were having a major argument in front of all the customers. Then I was finally given a key after I had to resign and redo payment info. Now I’m 45 minutes late. I’m given a key and not told where vehicle is other than other there. Well it was not over there. It was in a completely different area. I moved the van away from other and went to open back tail gate. The tail gate didn’t open. I called other employee and ask if he could help me. He was about 30 yards away and said he would not walk to me I must bring the van to him. I guess I then got in the van frustrated and drove to him INSTEAD OF HIM WALKING A SHORT DISTANCE TO ME. He then ask what I did to back tail gate and I looked at him with a confused face and said WHAT DO YOU MEAN I JUST GOT TO THE VAN. he gave me weird expression and said to go get another van. I went into office and the same employee who was outside got behind counter and didn’t help me just started helping the next customer in line. Absolutely Unacceptable. I waited another 30mins for them to complete their next customer before finishing me. They even went to say next to someone else and I said guys. I need to go I need a van I paid for. And they laughed and just handed me a key and said it’s out there. A hr and a half later. Unbelievable. Plus I can’t find my original reservation price but the numbers completely changed and I believe I was charged a lot more. I was not able to make my first appointment with the van and that was the original reason I rented it. So the money and the time were a virtual waste. I should have just not rented the van after the issues.

Graham Marshall 
Rating:
4.0

Awful customer service, wrong u-haul was offered onsite so I had to reschedule for the next day. When I returned the van the next day, I was overcharged for the fuel consumption because the rep got the mileage wrong. Told me this couldn't be resolved until the manager was in office 3-4 days later.

James Remp 
Rating:
5.0

A/C in the vehicle didn't work

Rajasekar Subbiah 
Rating:
5.0

This location amd the people who work here are great. The app and website are NOT. Mistake was made by software and nobody a5 customer service could or would help me. I was hung up on 2x

Todd Ollendorff 
Rating:
4.0

Customer did not leave a comment.

Florencia Pascual  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas Dishman 
Rating:
2.0

The truck had an empty tank. It was only 19miles until empty. This meant having to add gas on the drive to the pick up location making it very difficult to estimate fuel cost. I received a credit but this is all very confusing as a customer.

Matthew Tatham 
Rating:
5.0

They are the best! Helped me through a lot of challenges.

Anthony Krol 
Rating:
5.0

She went beyond to help rwturn my rental from a different location.

Paul Dorsey 
Rating:
5.0

Customer did not leave a comment.

christina denson 
Rating:
5.0

Customer did not leave a comment.

megan bracken 
Rating:
5.0

Customer did not leave a comment.

Tinisha Dudley 
Rating:
5.0

Moving is already a challenge, and so is renting a U-Haul for the first time. However, I can say that it was the best renting experience I've had because of Brent McNeil. He is the nicest person ever. Brent was super friendly, efficient, and thorough. He went above and beyond in every aspect! Brent made the renting process very smooth, and communication throughout the whole process was seamless. The truck was on time and clean. Brent made sure the truck and utility dolly were in perfect condition. He is always happy to answer any questions and truly values and cares about the happiness of his customers. I'm giving five stars on this review and would recommend this location because Brent earned it with his skills and capacity. So, if you want the best customer service experience, visit this location and ask for Brent McNeil!

Carlos Thomae 
Rating:
5.0

Customer did not leave a comment.

ADRYONA RUGGERIO 
Rating:
5.0

Customer did not leave a comment.

Florencia Pascual 
Rating:
5.0

Great customer service

Patrick Talley 
Rating:
5.0

Customer did not leave a comment.

Veronica Ortega 
Rating:
5.0

Customer did not leave a comment.

Sherica Franklin 
Rating:
5.0

Customer did not leave a comment.

Jeff Walters 
Rating:
5.0

Customer did not leave a comment.

JAHAIRA RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Masiello 
Rating:
5.0

Nothing

Jasmia Conley 
Rating:
3.0

Customer did not leave a comment.

Liderrius Moore 
Rating:
5.0

Customer did not leave a comment.

Felix Wood 
Rating:
5.0

Customer did not leave a comment.

Arnell Biglete  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christina whitten 
Rating:
1.0

Customer did not leave a comment.

April Green 
Rating:
5.0

Customer did not leave a comment.

Ronald Hout 
Rating:
5.0

Customer did not leave a comment.

Kent Davis 
Rating:
5.0

Customer did not leave a comment.

GABRIEL OSORIO 
Rating:
5.0

Customer did not leave a comment.

JAVIER SALAZAR 
Rating:
3.0

I was disappointed because I frequently rent from UHaul and the truck windshield was so dirty I had glare while driving, was dirty inside. Had a broken lower mirror! Not at all a presentable truck.

diana SALAS 
Rating:
5.0

Noma helped me with the truck rental. She was pleasant, professional, and friendly. She went above and beyond by helping me attach my car to the trailer. She ensured all connections, cables, chains, tire holds, etc. were all correct. The truck was clean and drove well. I would definitely rent again from this location. Thanks again, Norma!!!

Joseph Soldner 
Rating:
5.0

Customer did not leave a comment.

David Walker 
Rating:
5.0

Excellent customer service

Gwedolyn crumbly 
Rating:
5.0

Its my second time renting a truck for our staging business from this place and always have a great experience,

Jose Torres 
Rating:
4.0

Friendly and helpful staff…..good experience overall

David Sutherland 
Rating:
5.0

Customer did not leave a comment.

Anthony Humphries 
Rating:
5.0

Staff was welcoming

Henry Mensah 
Rating:
5.0

quick and easy

michael nusbaum 
Rating:
5.0

Nothing. Staff is GREAT.

Todd Ollendorff 
Rating:
1.0

The pickup location in Tampa sent me out with a flat and destroyed rear tire. Potentially an extremely dangerous situation and time.consuming to get it repaired. If they'd have done the safety check it would have been obvious as the damage was clearly visible. I will be checking the tires from now on, you can count on that.

Jeff Johnson 
Rating:
5.0

Customer did not leave a comment.

Christian Carpenter 
Rating:
1.0

The staff are great. But requiring me to use the trailer as a two-way rental instead of a one-way rental added 6.5 hours of driving to a 3 hour job.

Robert Keys 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PERRY 
Rating:
5.0

Customer did not leave a comment.

Isac Dacunha 
Rating:
5.0

Customer did not leave a comment.

Mark sestilio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jordan richard 
Rating:
1.0

Great customer service!!! ☺️

Erica McCuller  |  Overall Experience 
Rating:
5.0

Checkout and Check in were efficient as could be. Very good staff.

Christopher Jenkins 
Rating:
5.0

Customer did not leave a comment.

Tony Troise 
Rating:
4.0

Manager went above and beyond to help me get situated. We were making a big move and needed another truck… and it was getting late. Thank goodness they were open! And he hooked me up with a newer one:) thanks

Brittney Ruedlinger 
Rating:
5.0

Customer did not leave a comment.

Joe ann Baker 
Rating:
5.0

Customer did not leave a comment.

Alexis Villafane 
Rating:
5.0

Customer did not leave a comment.

Troy Manthey 
Rating:
5.0

Overall very good experience picking up the truck

jorge carrillo 
Rating:
5.0

Customer did not leave a comment.

ANDREA TURNBULL  |  Overall Experience 
Rating:
4.0

My only complaint was whenever I got the keys and found the truck in the parking lot, it had a check engine light on.

Ashley Gilmartin 
Rating:
5.0

Staff was very accommodating and pleasant

Todd Carroll 
Rating:
5.0

The guys were very friendly and helpful

Colleen Cowhy 
Rating:
4.0

Customer did not leave a comment.

Benettye Griffin 
Rating:
5.0

Customer did not leave a comment.

Tony Lutzi 
Rating:
5.0

Customer did not leave a comment.

SHAWNTA DAVIS 
Rating:
5.0

A manager was very professional and very helpful I really appreciate his help made my day easier!

Erica McCuller 
Rating:
5.0

The chains were not attached to my car or blocks added to raise my front end when hooked up and I have damage to my front bumper when removing my car from transport. The drop off location said it was hooked up wrong by the pick up location. Please have a supervisor contact me.

JOHN RADTKE 
Rating:
5.0

Customer did not leave a comment.

Michell Baez 
Rating:
4.0

Customer did not leave a comment.

GINA SGAMBATO 
Rating:
2.0

Have better and more helpful employees

Rene Escobar Jr 
Rating:
5.0

Customer did not leave a comment.

Jeff Peters 
Rating:
5.0

Customer did not leave a comment.

Natalia Otero 
Rating:
1.0

Customer did not leave a comment.

Raymond Dalton 
Rating:
5.0

Customer did not leave a comment.

MYRON DICKINSON 
Rating:
1.0

Even after refusing, you mandated me to put an EMERGENCY contact down (accidents, injury). So I reluctantly put my sister down... then at some point after the check in UHAUL sends her a TEXT MESSAGE saying I had put her down as my contact and that a representative would be calling her shortly!! I rented this U-HAUL to secretly pick up her Christmas present!! Way to ruin a Christmas surprise jerks!!! I will never use U-Haul again.

derek ammon 
Rating:
5.0

Excellent customer service

Michael Shepardson 
Rating:
4.0

Young lady was very helpful and assisted me with the equipment needed.

FLORENTINO RODRIGUEZ 
Rating:
5.0

Stay in business

LUZ DAZA DE CRUZ 
Rating:
5.0

Stay in business.

LUZ DAZA DE CRUZ 
Rating:
3.0

Back tires bald need replaced

Taylor Wells 
Rating:
5.0

The guys who checked me out and in were outstanding. When I went into the office to sign the paperwork, the lady I worked with was outstanding. Everyone knew what they were doing and were enthusiastic about helping me. In a world where I often complain that customer service is dead, this was a huge exception to that rule. Thanks.

FRED WHITE 
Rating:
2.0

The manager was wonderful, however the whole point of making an online reservation including materials needed to move and then the materials NOT being available at the location is ridiculous. I reserved a dolly and a furniture dolly, when I arrived at the location I was told that they didn't have any available but I could purchase one($70). What is the point of reserving it online if they do not have it available in the store. Being told "well people don't bring them back" was not acceptable answer. I was relying on these items to move heavy furniture. Luckily someone returned a dolly as we were about to leave. Again, the manager was great(he called other stores looking but they also were out of them). I don't know how a billion dollar MOVING/STORAGE company does not supply stores with enough moving equipment that most people would deem necessary to move their actual stuff into the truck rental.

Emily Klein 
Rating:
5.0

Very convenient and great idea to convert that building into a storage facility.

Anthony Wiley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Torres 
Rating:
5.0

Nothing everything was perfect

ROSA CRUZ 
Rating:
5.0

Customer did not leave a comment.

Anita Banks 
Rating:
2.0

Customer did not leave a comment.

Richard Harrylal 
Rating:
5.0

Customer did not leave a comment.

Daniel Law 
Rating:
5.0

Customer did not leave a comment.

Todd Ollendorff 
Rating:
3.0

Customer did not leave a comment.

roberto Martinez 
Rating:
5.0

Thanks to the staff at Ybor City U-Haul site for their kind assistance. Edgar :)

Edgar Santiago 
Rating:
5.0

Customer did not leave a comment.

Fredrick Hartless 
Rating:
4.0

Rafters/wood ceiling needs mildew/mold treatment. Piping looks aged but not leaking yet.

David Roach  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jaylon Simmons  |  Overall Experience 
Rating:
1.0

I was charged for gad and mileage that i did NOT use. Insane

bobqueilla felton 
Rating:
5.0

Your staff was amazing and very professional. Brent was also very helpful polite and friendly when I turned in my truck. Thank you guys for your hard work :-)

David Hernandez 
Rating:
5.0

Customer did not leave a comment.

Dexter Peacock 
Rating:
5.0

Customer did not leave a comment.

John A Mcdonald 
Rating:
1.0

The staff members were always incredibly rude no matter who I spoke to. My card never worked to get into the building and my code had to change constantly which was frustrating. The elevators were often under maintenance and roaches in my unit. The monthly rate went up to a price that was unaffordable for a small unit and much higher than other storage facilities. Just overall very disappointed with my time here.

Dana Tate  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nechelle knott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joceline Rosario  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Odams  |  First Impressions 
Rating:
2.0

The stuff was very nice and helpful but my things that were in storage were RUINED. Water damage and gross substances (I’m not sure if rats got in there or what). Really gross and my stuff was in there for only about 6 months.

LAUREN HAIRE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YVETTE PAVONE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tiffany voisin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Fair  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dawn Courtney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANE ROCHESTER  |  Overall Experience 
Rating:
5.0

Amazing

BRIONE BURROWS  |  First Impressions 
Rating:
1.0

Was advised I had access to 11, not true I could only enter via another floor that is available until 7. Staff never stated such list a whole day on delays. Elevator broken and needed it. Very unhappy will not recommend

Alexander De Castro  |  Online Move In 
Rating:
5.0

The gentlemen who helped check me in for both my unit and truck was above and beyond helpful.

Gavin Amicucci  |  Online Move In 
Rating:
2.0

There was a African American young woman who was very rude to me

zachary shindelman  |  Overall Experience 
Rating:
5.0

Thank you

Kimberly Simmons  |  First Impressions 
Rating:
5.0

Very well run. Staff was professional and helpful.

Randy Croy  |  Overall Experience 
Rating:
5.0

I came on Friday so my unit was ready when my movers come on Monday (7/31). It took awhile for them to find my reservation since I booked through corporate Uhaul it was not in their system. They were friendly and helpful the whole time. Since I was there over an hour they graciously gave me my first month free! I wish there was a light in the unit. It is dark. There was also a rodent box in the unit. It makes me worried but what can I do now? I am just hopeful it is not needed and my furniture etc will be safe from pests. This is my first storage experience - so far it has been great!

Mary Murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNETTE SAPP  |  Overall Experience 
Rating:
5.0

Great accommodating staff.

Randy Croy  |  First Impressions 
Rating:
1.0

my unit was infested with cockroaches. I have pictures of feces, urine and dead cockroaches all over my stuff it took two weeks of exterminators, cleaning, and disposing of a lot of my things. is there someone to contact to open a claim? this was the worst experience I've ever had. I've never seen anything like this, I found at least 20 dead ones, 10 live ones, and everything I owned had poop and pee on it. How can you allow people to use your facility? there is no way this only happened to me and that you had no knowledge your storage units have this problem. I know its an old building but come on!

Erin Stancick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

solannette valles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID BOST  |  Overall Experience 
Rating:
4.0

Need more ♿️ access

Harvelyn Glymph  |  First Impressions 
Rating:
5.0

The temperature inside the warehouse was very well-maintained. I kept my items in there for two years and didn’t suffer any damage. It was very well maintained, and the lighting was great.

RICHARD MERCADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Frick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rogelio Ramos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHELSEA LUGO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaquanda Blaylock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dione lewis  |  Overall Experience 
Rating:
3.0

The building needs to be updated. The brick walls are crumbling in the storage units.

Denis Ramsay  |  Overall Experience 
Rating:
4.0

The folks in Ybor, we're awesome. Super helpful. Thank you. Harry Rodriguez

harold rodriguez  |  First Impressions 
Rating:
5.0

Ryan helped me with my rental and my storage. He was soo nice and explained everything very well and showed me where my storage was at how to get in and just very polite, honest and made my experience that best I ever had at a Uhal .

PAUL DIAZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

willie Pearson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malcenia Freeman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George Sharpe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dave Thompson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jack Faulkner  |  Overall Experience 
Rating:
1.0

Norberto was rude. Norma was not helpful or even worst no responsive .

elsa negron  |  Overall Experience 
Rating:
1.0

Norberto was really rude and dmrefused to help me. Called the manager and she never answer the phone.

elsa negron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dameka Williams  |  Overall Experience 
Rating:
2.0

Elevator malfunctioning while moving in. Some of my items were locked inside the elevator and I couldn't access them. When elevator started working my belongings were moved to a floor where I didn't have access. Some of my items went missing and when I talked associates there. They only told me to contact the claims department without attempting to look into the issue .

Jeffson dorvil  |  Overall Experience 
Rating:
3.0

La mayoria de mis pertenencias estaban con cucarachas u moho. Hay mucha humedad. El personal es excelente pero deben poner mas atencion a los compartimientos de almacenaje.

Raisa Aquino  |  Overall Experience 
Rating:
5.0

El staff muy amable y profesional, mi unica recomendacion es si pudieran agrandar el espacio del elevador del deck ya que es muy pequeño, apenas tienes espacio para poder mover un sofa de tamaño regular. Todo lo das muy bueno

Jose Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OTIS SINGFIELD  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Leon Conner  |  First Impressions 
Rating:
5.0

Great service!!!

Jose Lopez  |  First Impressions 
Rating:
5.0

Thanx! A Bunch! U- HAUL FAMILY👍MS.DEBRA EPPS🤗

Debra Epps  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHNNY GOMES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jaylon Simmons  |  First Impressions 
Rating:
5.0

Direct, personal, and detailed in access to storage unit.

Noel Johnson  |  First Impressions 
Rating:
5.0

None

Debra Epps  |  First Impressions 
Rating:
5.0

Polite staff

Kristen Benton  |  Overall Experience 
Rating:
5.0

We just moved our things in the storage. Our lock was stuck but a worker went above and beyond to cut the lock.

Ajalan Carter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Duy Le  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony skolarus  |  Overall Experience 
Rating:
5.0

The above average is due to staff going above and beyond to make sure we found a perfect storage unit even though they didn't have any available. The sizes are confusing on the website. I booked a unit for 2 rooms. I got there to find out that it was the size of a bathroom. Not sure wht 2 rooms are that size but okay. I was refunded my full amount without issues. The building is ridiculously old as well and we got stuck in the elevator and the intercom to call for help wasn't working.

Jacqueline Forman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garnet Sanderson  |  First Impressions 
Rating:
5.0

Very professional and kind

valeria bynum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Owens  |  Online Move In 
Rating:
3.0

Kevin is awesome—the definition of a great property manager. Building is tired—lots of termite droppings from active swarming and plenty of dead palmetto bugs when I moved out were hiding in and around my stuff—and they didn’t ride in on my stuff—this property needs better pest control, but it is Florida after all. The elevator was finally repaired after what seemed like 2+ years of issues. Uhaul always pulled my money out on time.

Joshua Pillock  |  Overall Experience 
Rating:
5.0

Kevin provided excellent customer service. He was thorough on explaining the process and also walked me through it once so I was confident on the process. Expedited service and location of unit was very convenient and the perfect size. Thank you for a great experience

CHRISTY EVANS  |  First Impressions 
Rating:
5.0

I love this U-Haul storage facility in Ybor City the staff is so wonderful and very nice I’ve been a long time customer

Paul Diaz  |  Overall Experience 
Rating:
3.0

When we picked up our stored items everything was covered in rat poop and urine.

Jennifer Clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodel Sioson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

bruce saunders  |  Overall Experience 
Rating:
5.0

Betty did amazing she helped me and my family make the best decision for us by giving us all the information we need to know! She’s a dedicated employee

ANDRE HODGE  |  First Impressions 
Rating:
5.0

Management was very helpful and friendly. I would totally recommend Uhaul to anyone!

MARIA FERNANDEZ  |  Overall Experience 
Rating:
3.0

The only reason why I gave the rating I gave is when I moved out 11/20/21 I saw a pair of work boots chewed on some boxes chewed on ( saw that when I got some time to look at it) but when I was done moving out the storage and cleaning it I saw rat droppings some dead roaches. And I know its rate because moving in the storage I had to tell one of the employees that a dolly had rat droppings on it. But I already paid for my storage. I didn't complain (I should have because I paid for the insurance) but I didn't have time to i was moving between shifts at work.

DENISIA JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS TOWERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bonnie schlag  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rashad watts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISRAEL COFRESI  |  Overall Experience 
Rating:
5.0

Over the 8 months I dealt with Carlos the most. He was great: knowledgeable, professional & friendly. All staff were helpful. Very glad I chose this facility. Thanks for safekeeping my items.

gail holly  |  Overall Experience 
Rating:
5.0

Everything was perfect and they very nice when I come in to make payment on storage..I’ll give 5start to this Uhaul

SARAH ANN WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AEISHA ESANNASON  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Annie Johnson  |  Overall Experience 
Rating:
5.0

Friendly staff and excellent customer service. Would definitely recommend. Thanks!!

MARIA FERNANDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERTO ROMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nabil Ladid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISRAEL COFRESI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maurice Sanders  |  Overall Experience 
Rating:
5.0

I really did have a good experience using this facility. The only thing that I wish they would look into is a bigger elevator with AC. It’s like oxygen countdown once those doors close and I had a bit of a hard time getting my couch inn. But outside of that I have no complaints. The staff was great and helpful.

Siara Outland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nabil Ladid  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don Grillo  |  Overall Experience 
Rating:
4.0

Upon arriving, there was a long line because there were only two store employees and one was on lunch. I easily waited 30 minutes before being helped. However, I didn’t mind because I was acknowledged and told I would be helped as soon as possible. Once I was helped, I was able to have the promotion honored and get my unit free for a month since I rented a truck which was super helpful because I just moved from Indiana. Since I was able to save money on storage that allowed me to be able to allocate those funds towards other expenses. Lastly, since there was only one employee working the store he couldn’t show me where my unit was but he told me to come back if I couldn’t find it. I attempted to find my unit but had no idea how to get to it since it was 102, a ground unit. However, I ran into mech 1, I believe, and she took me to my unit. I really appreciated how every employee even those not working in the store were super helpful and to me that’s what made my visit above average!

Stephanie Byrd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine Boswell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chassey Graham  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mike hvizdos  |  Overall Experience 
Rating:
5.0

The staff were very helpful, thorough and made it easy to setup an storage rental agreement. The complementary locks are nice perk and the rates are nice.

ALBERTO ROMAN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amanda Benson  |  Overall Experience 
Rating:
3.0

Was hard for us in our 60's to access the 3rd floor. Could not get access to 1st floor elevator. Had to use stairs. NOT GOOD!

Terrylynn muniz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD AKERLEY  |  First Impressions 
Rating:
4.0

They went above and beyond to help. They were all available helpful friendly and understand life happens. I will definitely recommend this place. The only 1 bad thing that is not their fault..phone system sucks customer service outside of the store sucks. But like I said staff at the store ROCKS

alexis hernandez  |  Overall Experience 
Rating:
4.0

Seemed to always be busy. Had to wait, other than that, I’m pleased

JOAN CAMPBELL  |  First Impressions 
Rating:
4.0

Because the building has been in place so long there were rotten dropping and one dead rotten inside my storage unit. Not the fault of the staff at all. Overall would it again.

CEDRIC FLUKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Wood  |  First Impressions 
Rating:
5.0

Helpful and polite.

Alberto Roman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENISIA JOHNSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chris Emery  |  Overall Experience 
Rating:
5.0

Yes everything was fine, staff was friendly and very professional.Thanks

WANDA watson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mike hvizdos  |  First Impressions 
Rating:
5.0

Carlos couldn't have been nicer and more helpful. The issue is your outdated facility, the elevator broke down as we were starting, turning a one hour unload into a 3.5 hour job that cost over $350.00. After a delightful experience picking up the truck and a very nice driving experience to Florida, the unloading spoiled the entire experience.

michael loprino  |  First Impressions 
Rating:
5.0

Kevin the general manager gave me top notch customer service.

TATIANA NASCIMIENTO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Barber  |  Online Move In 
Rating:
5.0

Kevin is always helpful, star employee. I have used the U-haul for rentals and storage, great service

DAVID GOLLINS  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful

WILLIE WILLIAMS  |  Overall Experience 
Rating:
5.0

However I rented a truck from them for my move , they gave it to me early, with only a little under a quarter tank and told me it was full. I tried to call to report it to them, but no answer. FINALLY got a customer service representative who said they would make it right, I took pictures and tried to submit to them but the application said it could not accept them because the system that they use had expired, I spent eighty dollars to fill it up less than three miles away and returned it three quarters full. The representative said he would let them know about it at turn in, but they didn't know anything about it, said I would get an email in about ten mins, never came. It was a 70 mile trip. I feel that I deserve a adjustment of 60 dollars.

CLYDE ASKREN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latisha Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLYDE ASKREN  |  First Impressions 
Rating:
5.0

Best Friends Moving & Delivery was Awesome. It was tough job for them. They did a great, friendly and fair pricing.

JANET STURM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mildred reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEN CONLEY  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

keaira crum  |  Overall Experience 
Rating:
5.0

Carlos was extremely helpful, considerate & went out of his way by showing me a second (easier for me) way to access my unit.

gail holly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latisha Wilson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Maria Arellano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Herron  |  Overall Experience 
Rating:
4.0

Got a wonderful manager Kevin (staff not friendly).

DEON MILLER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adelina Mendez  |  Overall Experience 
Rating:
3.0

No light in my storage unit. And piping crossing in the middle of the unit didn't help that much.

Helio Costa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TORIANO EVANS  |  First Impressions 
Rating:
4.0

Space could have another type of treatment for rats (the one I found makes bad to put boxes), and there were pipes too close to the head area. It makes bad to store things as well.

Helio Costa  |  First Impressions 
Rating:
3.0

My swipe card only worked one time. Pice of unit was too high for size.

Kathleen Cook  |  Overall Experience 
Rating:
5.0

Chris and Kevin always take care of me!!

Gladys Highers  |  First Impressions 
Rating:
5.0

Everyone was so friendly and helpful.

KATRINA TURNER  |  First Impressions 
Rating:
5.0

Chris was great

curtis farris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mark delaparte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Jacobs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIM DEVONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Miller  |  Overall Experience 
Rating:
5.0

Professional knowledgeable friendly staff. Facility clean and well organized layout. Appreciate the free carts available.

Alicia Jacobs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gina wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Giovanni Soto  |  Overall Experience 
Rating:
5.0

Awesome service. Very helpful and professional

Thomas Fortner  |  Overall Experience 
Rating:
5.0

Great team of employees at the Ybor location. Promote them dudes ... Yes

isaac ruffin  |  Overall Experience 
Rating:
4.0

Kevin and crew are awesome!

Tami Bryant  |  Overall Experience 
Rating:
5.0

Amazing staff. Kevin was always so good to me and all the staff treated me very well! Thank you all so much. Be well and take care! Wish everyone the very best. Will be sure to recommend to friends.

justin arsov  |  Overall Experience 
Rating:
5.0

I was very satisfied with my storage rental. I would divinely recommend U-Haul

Kimberly Gould  |  Overall Experience 
Rating:
5.0

Very clean. Excellent service

Kimberly Gould  |  First Impressions 
Rating:
1.0

They was taking money off my debit card and told me I was late on payments. Taking money from me and trying to get me to pay them again. And still they got rid of my furniture.

lovette ashwood  |  Overall Experience 
Rating:
5.0

Thank you Uhaul for your clean, secure site as well as great customer service. I will recommend you, and this site in particular, to anyone who is in need of storage.

Brian Berg  |  Overall Experience 
Rating:
4.0

Na

Valerie Francis  |  Overall Experience 
Rating:
5.0

Good service

Larry Huddleston  |  Overall Experience 
Rating:
5.0

Thank you Marvin for looking out for me. You made my day so much easier to deal with. And thanks to Kevin for assisting where you did. This was a long journey but, I'm HOME. Lisa

LISA MARTIN  |  Overall Experience 
Rating:
5.0

Thank you to manager

Mary Putman  |  Overall Experience 
Rating:
5.0

Very friendly staff

andrea draize  |  First Impressions 
Rating:
5.0

Everybody has been very helpful. Thank you

Ellena mitova  |  First Impressions 
Rating:
5.0

Everyone that I’ve dealt with at this location has been more than helpful to me and my family.

JOSH MARKLE  |  Overall Experience 
Rating:
5.0

Thank you

Chris Bryant  |  Overall Experience 
Rating:
5.0

Kevin and his employees are great! I’ve been frequenting this uhaul location for almost 10 years now and I can honestly say that I’ve ever had a single bad experience.

BRETT MARTIN DAX  |  First Impressions 
Rating:
4.0

Just one staff member was rude when a uhaul truck blocked me in and I asked for help he said he get to it later. Well I wanted to go home made no sense for him to block me in and leave.

david mcdowell  |  Overall Experience 
Rating:
4.0

i had a problem and uhaul worked it out. Thanks alot

Khalilah hill  |  Overall Experience 
Rating:
5.0

Kevin And Marvin have to be the best people I’ve ever known when it comes to customer service. If I were over them I’d give those guys a raise!! They definitely deserve one!

Alexis El Amin  |  Overall Experience 
Rating:
5.0

He was friendly nice and helpful a nice change to help in easing this streasful move I am about to make. Thanks for having a great employee

david mcdowell  |  First Impressions 
Rating:
5.0

Just wonderful from start to finish!!!

Carol Green  |  First Impressions 
Rating:
5.0

Easy and painless process!

Jessica Barr  |  Overall Experience 
Rating:
5.0

Marvin was excellent

Mike Fry  |  Overall Experience 
Rating:
2.0

Rude and unprofessional Manager.

Belinda-michelle spahn  |  Overall Experience 
Rating:
5.0

Very good service I would highly recommend U-Haul

johnny matthewss  |  Overall Experience 
Rating:
3.0

The temperature was never cold it was as if there was no ac, feel I was paying for nothing, my bed was ruined due to bugs.

Latoyra Adkins  |  Overall Experience 
Rating:
5.0

Great service from the guys at the facility!

MICHAEL VANDERGRIFF  |  Overall Experience 
Rating:
5.0

Great crew!!! They work good with the public.

GEORGE MARTIN  |  Overall Experience 
Rating:
4.0

Thank you for everything

Michael Fox  |  Overall Experience 
Rating:
5.0

Excellent service

MONTENEZ REINHARDT  |  Overall Experience 
Rating:
5.0

This was a good experience. When I turned in the trailer I would have preferred to receive some type of receipt.

shalom foster  |  Reservation 
Rating:
5.0

Excellent customer service

Luz Torres  |  Reservation 
Rating:
5.0

The U Haul experience was the easiest part of the entire move

PAM DELVALLE  |  Reservation 
Rating:
3.0

Staff was mad cause he had to unlock the elevator

Denese Jones  |  Overall Experience 
Rating:
5.0

Kevin,kevin , kevin and chris I thank yall for everything from the bottom of my heart.....this is the place to rent a uhaul or a storage space ...this place is very clean...and the best service.

YASHICA SHULER  |  Overall Experience 
Rating:
5.0

Very friendly and knowledgeable!

marcus stewart  |  Reservation 
Rating:
5.0

They were super nice and helpful. Very professional.

Ryan Arnold  |  Reservation 
Rating:
5.0

Good place

JOHN COIL  |  Overall Experience 
Rating:
4.0

Nathan took great care of us in the self-storage area and we also rented/returned a truck with no issues. thank you!

BEVERLY BODINE  |  Reservation 
Rating:
5.0

I’ve now worked with Chris on three moves. Each and every time he’s been great to work with, has made recommendations that have made our moves run much more smoothly, and he’s helped us save money.

Edward Thomas  |  Reservation 
Rating:
5.0

Thank you

nathan williams  |  Overall Experience 
Rating:
4.0

Very helpful and friendly staff.

Caroline Marler  |  Overall Experience 
Rating:
2.0

Need more staff!! And to be open more hours

ANDREW LARSEN  |  Overall Experience 
Rating:
5.0

Great location & helpful staff.

Michael Deprey  |  Overall Experience 
Rating:
1.0

I paid on my storage unit for a about 1 plus years..I went back to pick my things up and found all my belongings was damage my rats and water...Iost everything my one bedroom apartment.. my clothes

jerome boyd  |  Overall Experience 
Rating:
4.0

The only issue I ran into was trying to get ahold of a person to discuss my delivery date and pick up date for my u box. They kept calling the incorrect number everything worked out in the end

Heather Rock  |  Overall Experience 
Rating:
5.0

You have good people employed here that do their job well. I hope their pay reflects that. They deserve it.

Yvonne Tyno  |  Overall Experience 
Rating:
5.0

Everyone is always friendly. The place is secure.

Jorlynell Santiago  |  Overall Experience 
Rating:
5.0

The manager Kevin was the best !!

MARGARET BALL  |  Overall Experience 
Rating:
5.0

Excellent service, no complaints.

Ryne Haley  |  Overall Experience 
Rating:
2.0

pay for storage go in side and it a 4by 4 wall in the middle of it and it state it a 24/7 access to the storage which is a lie you have to wait 3 months pay $5 for it, and I was going to be charged

pamela porter  |  Overall Experience 
No reviews have been submitted for this location.

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