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Ebonee SCustomer Reviews for U-Haul Moving & Storage of Hillside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For starters the online process was tedious and annoying!!!! To capture a selfie and ID photos that wouldn't save, to finally getting it completed, being told online for completion you get a complimentary lock for your unit to get there and be told they no longer offer that special at this location was beyond disappointing!!! Trying to complete it online, the lock was the incentive that I still had to pay for!! What was said online wasn't honored in store!! Then after struggling to finally get it completed online to have them have to take pictures of your id all over again there.....felt like I waisted time doing it online!! I was completely lost finding my unit as you only get a map and no assistance beyond that, walking over several puddles within the building by the storage units from wherever the water was coming from due to the rain was crazy!! But the storage unit itself was clean, no complaints there!!! I do love that you can park inside to move your things, because the rain yesterday was crazy!!
Aliya H | Online Move InI had a little problem accessing the building the first time could only get through 1 door and I was supposed to get a free lock with my unit and there wasn't 1 besides that I like the facility also the fact that you have rest rooms for people to use I another unit with public storage and good luck if you have to go to the bathroom
Ivan R | Online Move InMy property was in storage much longer than expected because of unforeseen circumstances, including an accident on March 17. However, the staff was understanding and helpful. Thank you.
Linda G | Overall ExperienceI will recommend this u- HAUL company i really like it’s very clean
Jorge F | First ImpressionsThanks U-Haul see ya soon!
Idrissa S | Overall Experienceneed markers in the buildig. hard to find the units and to get out
Ebony P | Online Move InJust need more dollies was unable to locate. Otherwise service was great. Thank you.
regina p | First ImpressionsTo get in the building is so difficult, I have to keep putting in my pins everytime. The staff puts me on hold every time I call, they are not friendly. I wouldn’t recommend
shaniel W | Overall ExperienceThank you for helping me keep my stuff safe
Angel H | Overall ExperienceThe storage facility was suitable for storage needs. My only concern was the end of the storage service. The units were sent to auction. The manager Tesha and I spoke at 11am regarding the options of whether I paid the full amount or half the unit cost. We both agreed I would pay half and have access to the unit until 10pm the same day to remove the items. Any items I couldn't move should left and it would be trashed. I requested additional time and she refused. Tesha stated she was leaving at 2pm for the day. I left my job to meet her, pay half and review all the items I could. Days later she calls me to chastise me about the items I left. I left the storage unit open as she previously requested. On this call she yelled, over talked me and lied about what our conversation was. She said the call was recorded. I told her good run the recording back. I ended the call very upset and disturbed that as a customer with a corporate account that I was treated this way. This is the second occurrence with her that I had, the 1st time involved renting a truck and then the days were reduced by her. Her reasoning was she gave was other people need the truck. I ended up going to the Newark location and the manager was super helpful. I would never recommend the Hillside location under her management. In the 1st case I contacted the regional manager that was able to assist me. Tesha refused to give me the number luckily I had an email from 3 years prior with a direct cell phone contact to the regional person. I have never had a problem with any other employees in the Hillside location and my corporate account has been open for several years. My biggest frustration was Tesha yelling at me and demanding more money after she stated I only had to the end of the day to remove items. So from her call 11am until 10pm of the same day was all the time she would give me.
Diane M | Overall Experiencei had a young man store my motorcycle on the 6 floor a gas motorcycle at that !!i did not k ow it was prohibited u til a week later another employee saw me bringing y bike in.i notified the front desk where i was treated like a animal and had the hillside police called on me and i will be reaching out to corporate and did not receive a refund but they emailed me a receipt Thanks alot racism still lives in our country 2 thumbs
Reginald D | Overall ExperienceThe Manager Mr.Williams was very dismissive and unconcerned to resolve my issue in a professional manner.
George M | Overall ExperienceThe check in system needs improvement.
Christiana A | Overall ExperienceI was disappointed that the manager did not tell me about the promo when you get a truck you get 1 month free storage. Homero was kind enough to help refund the month back and get us a bigger room. Promotions or deals should be discussed with customers as a incentive to return or stay.
Diamond P | Online Move InHomero was helpful on assisting with our concerns. Unfortunately the staff/manager tesha did not suggest any promotions going on such as rent a truck and get 1 month free storage. My friend told me about that promotion. I bought up this concern to homero and he was able to refund my money for the storage unit first month
Diamond P | Overall ExperienceStaff is rude and uncomfortable to be around
Chinonso A | Overall ExperienceAlways clean and perfect storage 👌
Gobou G | Overall ExperienceI loved the convenience in the location and I also loved how easy it was to access my things whenever I needed to. Customer service was always exceptional. Will definitely be returning once I need storage again.
Amanda R | Overall ExperienceThis location is nice and clean
Latoya J | Overall Experiencegood experience
Donald H | Overall ExperienceYou guys just need more carts or try to keep them at one place as is very hard to find them around the building
Ariane F | Overall ExperienceJared! Awesome, Jared made my entire experience better!
Tania N | Overall ExperienceGreat place and customer service support
Norman W | First ImpressionsI forgot to put lock on my storage and the facility was kind enough to secure my place as well as patiently guide me through the rules of storing my things properly. Thank you again to the entire team
Norman W | Overall ExperienceFriendly and helpful.
Shameeka M | Overall ExperienceThis was my first experience with any storage, and my family and I was very happy with our experience here with U Haul! Thanks for all the perks, itade.it very economical!
Henrietta M | Overall ExperienceI believe that the facility is monitored. I sow clients throwing garbage on the floor and also at the carts. Shame on this people!
Aura B | Online Move InThe manager at the hillside NJ location Tesha Williams is the best 😍. Very helpful and super nice to everyone that comes in and her staff members are great too..... and always very helpful and polite 😌.
Roy J | Overall ExperienceTesha Williams was amazing She is so caring and her team first class service
Sasha R | Online Move InThe staff at the Long Avenue location were always friendly, professional and very helpful.Tjank you to the entire team.
SANDRA D | Overall ExperienceOnly one door was accessible, it made the move more challenging.
Ralph B | Online Move InOn my first time I do experience with the U-Haul for me that experience was perfect thank you
Marie R | Overall ExperienceThank you for ur wonderful service.
tracy c | First ImpressionsOnline check in promised a free key in the unit but front desk said they are out of keys and did not provide one. Honestly this is unacceptable. I did not ask you for a free key as a favor. You promised it yourself and did not fulfill your promise.
Furkan T | Online Move InThe storage unit that was assigned to me was the right size I needed. However, the floors in the unit was dirty with some sort of nasty looking spillage stuck on the floor.
Terri B | Online Move InThe storage units are great but the air quality for people with asthma or bronchitis can be almost exceedingly dangerous. The staff weren’t very informative, one specifically anyway, her instructions weren’t very clear and she seemed dismissive. As my friend and I waited patiently to be served we felt dismissed with how we were helped. I don’t recommend people to this location for that very reason.
Joshua T | Overall ExperienceThe door was always broken which made move in and outs super difficult as we had to squeeze through a small door for large items! We moved in on 07/31 and the main door broke, we moved out on 09/02 and again the door was broken. Luckily about 1 hr into our move out a lovely staff person fixed it!!
Ryan H | Overall ExperienceGood
OZIOMA O | Online Move InThank you U Haul
Jansen M | Overall ExperienceStorage was far and hard to access. There was nothing good in it and Uhaul charged me extra while it was supposed to be free for the first month.
Hamed Y | Overall ExperienceUnfortunately, I had difficulty with the elevator, codes, etc.
Linda G | Online Move InAll I can say is simply outstanding for Stacy and Pam we're both went above and beyond the call of duty for me since I was injured with a fractured coxic bone for my whole move they were more than patient they were more than professional they were simply outstanding!!!!!
Larry M | First ImpressionsThere was so many mix ups could not find my reservation ended up having to rent a bigger truck. Then a problem with reservation for free storage. It was a total mess which costed me extra money . Very stressful.
Evelyn F | First ImpressionsWhile my online experience was great and most important, convenient, my in-person experience with the General Manager, Tesha Williams, was quite the opposite. It seems like the location as a whole should take a few classes on professionalism since even when it comes to people working outside, they talk to you however. As if, you are supposed to just know where to go, even if it’s your first time. Upon checkin, I was supposed to be given a lock, for free. Since they ran out I was told I could go across the street to Ace hardware to buy my own. No one mentioned being reimbursed. I had previously rented a truck and was due to return it the same day so I pulled in the garage and drove all the way to the end which is where the most convenient elevator for my unit was. There was barely any parking available due to whatever construction was going on so I parked the best way I could and proceeded to unload the truck. After three trips I get ready for my fourth and final. Tesha and another employee had begun walking around and were complaining about what another customer had done when they asked if the vehicles near me were mine. I said yes and the employee said oh okay good. Tesha abruptly stated that I’d have to move. I said okay I’ll move after I finish unloading and was told that that wouldn’t be suffice. She said no, you have to move now. She pointed to a piece of cardboard stuck on a cone and off to the side that said no parking. I told her with a big truck you can barely see the cone. She said since I didn’t want to move right then and there she would simply evict me. I asked her her name as she walked around with a bedazzled cup sipping away. She gave it and her title and proceeded to stare me down while I finished my unloading. Tesha is rude, unprofessional, says/acts how she likes and after having this experience, I see that other customers have complaints about her as well. It’s a shame that this is the standard UHaul is comfortable representing them and no actions have been taken. *It was not until after I left that Tesha had the employee move the cones to block the path and use caution tape around the pillars to properly show the area shouldn’t be parked in.
RJ G | Online Move InStrong leadership great experience thx
Sean T | Online Move InI am a Senior, and I found this process to be very senior oriented!
Henrietta M | First ImpressionsClean and spacious.
Billy L | First ImpressionsThe access code initially didn’t work. When pressing for help no one came. After troubleshooting for 20-30 minutes, we realized it was a two step process; check-in at a machine then access to the elevator. After calling the facility I was informed by the worker she was alone and couldn’t come to assist. My unit was supposed to come with a lock which wasn’t there. I called U-haul customer service to secure a larger unit and cancel my current unit, it wasn’t a lot of help. The whole process was convoluted and stressful. The administrative process made move in much longer than it had to be. Contacting this location is also difficult because calls are forwarded to corporate, and high doesn’t help when you’re at the storage facility.
Christina W | Online Move InHorrible customer service…def will not recommend
Chantel A | Overall ExperienceLove it
Derreck B | Online Move InOverall experience was good, however, the manager could have been more accommodating and communication skills could be improved upon.
Debra S | Overall ExperienceThe staff is friendly and easy to deal with and the place is clean.
Emillie M | Overall ExperienceVery fast and simple. Nothing complicated and staff was very friendly/helpful
Christian E | Online Move InThe paint from the floor stained my furniture bad
Harvey R | Overall ExperienceWell, my first experience wasn't good. I made a reservation on the phone to another location, I asked for a 5×5 or a 10×5 unit, but they had other measurements. When I went to receive the unit was a little closet or locker how they call it. I had to climb a ladder to get access to. It was terrible, specially for me since I have a recently injured knee and foot . I removed my name from that reservation to go look for something more convenient. The personnel at that location recommended going to this location in Hillside to get the type of unit I was looking for, and I am extremely satisfied with the building, and the customer service I received. The only missing piece is Military discount for service members.
Alexandra A | Online Move InVery good
Gregory C | Overall ExperienceTesha Williams was very helpful.
Oliver K | Online Move InI have a storage with another location in Newark. The service at the Hillside location was amazing from the way I was treated when I started the storage till the end. Professionalism goes along way and speaks volumes thanks Uhaul Hillside location.
TANITHA P | Overall ExperienceOne of the staff was very belligerent towards me albeit everyone else was super friendly. I would have appreciated her being a little less abrasive. I made a mistake but I didn’t deserve that hostile response. Cory, Takesha keep up the outstanding work, you are the face of Uhaul and should be recognized for it. ❤️ your attention to detail, clarity, professionalism and patience. Thank you Uhaul @ Long Avenue in Hillside, NJ!!
Yolanda W | Online Move InIt was ok, workers where very helpful..
Marco T | Online Move InThey helped me find the right storage space. They were quick to find me the truck to move. very excellent with everything
Albert C | Overall ExperienceHarassment tors me Ghetto aslllll
JoJo R | Overall ExperienceMovers did a great Job helping me transport my belongings . Made life a lot easier !
Jimmy R | Online Move InThe people were GREAT
5star r | Overall ExperienceThe only issue I had was the time. The time should be 24 hr access. I work 2 jobs and sometimes needed to get something from the storage or put something in and I can't because your closed at 7. Yesterday I had to leave work early just to make sure I cleaned out the storage in time before closing. And even when I first moved in my stuff was outside the storage for the night because even tho I was checked in and in the building the elevator stopped going up because it was 7. I was extremely upset called the manager to see if there was anything that could be done to put the items outside the storage inside and I'd fix them the next day but nope I was SOL. Fix the timing if someone is paying 165 a month for storage they should be aloud 24hr access. Competitors are 24/7 just saying. Next time I'm going somewhere else because they're 24hrs.
Natacha E | Overall ExperienceEverything perfect
Albert C | Online Move InThe only issue was the misunderstanding about the 1 month free storage promotion.
Nancy R | Overall ExperienceDon’t send me anymore surveys I said the service wasn’t where it should be on the first survey so refer to that..train your employees better so they can comprehend more. I don’t recommend ANYONE for uhaul
edwina b | Overall Experience👍🏿
ACKEEM H | First ImpressionsThe guy who helped me check in was extremely helpful.
Shannon C | Online Move InAssociates - Jeremy & Brian we’re Super Stars!! Extremely helpful, patient and courteous. The customer service received from both of these men left me confident that I chose the right facility to store my belongings.
Charlene B | Online Move InThere was no lock when I moved my items in.
Geraldine M | Online Move InConvenient and extremely clean. The fact that I could drive my car inside the facility was awesome. 🔥 Your staff was very helpful Anthony help me through the whole process, he even came to my rescue when I got loss. Thank you
Leila M | Online Move InHaven't moved in yet
Donald H | Online Move InThe customer serviice is excellent …Daniela is nice she help me a lot❤️
Emillie M | Online Move InJust keep doing what you're doing I'm satisfied for you you may think to be able to build your credit history as you repay then credit a long personal personal personal
Carey L | Online Move InWhat a rip off!!! I closed out on 10/1/22 and still had to pay up until 10/26/22, they dont do proration, and these late fees are insane ~ total rip off, never again!!!
Shonda D | Overall ExperienceThank you to the ladies in the office who helped me , The lady with the pretty eyes gave me exact instructions on how to access my room , it was a huge help thank you so much ; I appreciate it so much .
Nyeashia S | Online Move InThere were no directional signs when driving into the storage area. I drove through the entire unit looking for an exit, I turned around and drove back to the elevator. An angry employee approached me. I explained my situation being 1st time in this facility. She understood then assisted me by getting a lock for my unit.
Wanda N | Online Move InSolo una cosa en la oficina se necesita interactuar con los clientes mas y no ser tan robots
Daniel Q | Online Move InUnit not true to size
Eleanora F | Online Move InOnly issue I have is my storage unit is all the way on the other side of the building and there's no access from that side. Extremely long walk from the elevator to the unit
Summer G | Online Move InAll good
Hegwood G | Online Move InGreat customer service.
Labriaa B | Online Move InClean, secure faculty, excellent hours of operation…. my only complaint is the location of the elevators relative to my unit.
Kevin H | Online Move InExcellent facility and staff.
Louis N | Online Move InAll staff at the Longs Ave., Hillside, NJ location were helpful and knowledgeable each time I visited and had questions.I had a Great storage experience with U-Haul!
TOXI R | Overall ExperienceGracias por la invitación
Waddys N | Online Move InThe Best U-haul Facility In The Tri-state Area
Patricia S | Online Move InMy booking was at plaintfield and called confirm that I can checking one day later. When I went for storage, they there is no availability and no communication at all. Very poor communication and service. It's worst experience in my life. I never recommend uhaul at all.
Paul M | Online Move InGreat!
Sylvester M | Online Move InBrian and Jabru were very helpful. Got us all set up and explained everything to me.
Louis N | Online Move InOnly one elevator was working
Carlos E | Online Move InBest customer service , Daniel was so helpful all the time.
BRUKTAYET S | Overall ExperienceStorage Highly recommended.
Stevenson V | Overall ExperienceI can not thank Danielle enough for all her hard work. She was extremely courteous, understanding, friendly, professional and accommodating. This is my second encounter at this facility. I had my belongings shipped to this facility from California via the U-Box services and I couldn’t be more happy with management and the staff. By far the best customer service I have experienced in any storage facility. I’ve had storage units with other companies but nothing tops what I’ve experienced at Uhaul as a whole. Thank you Danielle!
Chetney S | First ImpressionsThe man that helped me was shavar smart I believe that was his name. He was very helpful and took his time to show us how to get to our unit on a map. He was fast and efficient with resolving any questions I had.
Kamillah F | First ImpressionsI think move in procedures need to be explained to customers in a better manner. I wasn’t informed that we could drive into the bottom of the storage facility to unload our belongings if we had smaller vehicles. I also wasn’t told until the day I moved in they if I had a large Uhaul truck that i couldn’t unload in the loading area. I was forced to unload my things then put them back in the truck. An employee said the storage unit isn’t supposed to be open yet and they could get shut down by the state if we unloaded in the front. That was incredibly frustrating and wasted our time. We had to then move the truck to a basement entrance and unload in the basement and walk far to an elevator in the dark, unlit basement. It was probably the most frustrating move in that I’ve had to deal with at any storage facility.
LaTisha P | Overall ExperienceVery please
RICARDO M | First ImpressionsDue to the policy overall for U-Haul right now, the accessing hours suck making it inconvenient for me to move in properly. Other than that it was a great move and the facility and employees there are nice 👍🏾
Joshua T | First ImpressionsThey charge me a month that I was told that I was advise won't be a charge, after I moved out I continue to get letters that I had a bill and a rep called me saying I had a balance due and I w was s late, I didn't have a unit any more. But whoever Rob me will have to answer to God
Kimberly J | Overall ExperienceThere was never anyone in the office during business hours to answer questions or when help was needed. Also the bathroom on the storage section could have used some cleaning.
tressy s | Overall ExperienceA lot of miscommunication as to whether the facility was open for storage which cause me 2 hundred extra dollars for my moving fee with the moving company
Quianah S | First ImpressionsDavid was all the time ready to help me with anything I needed since I am moving to new house, he did the same when I moved from my old house to the Uhaul warehouse to stored my thinks because I sold my house. This is the kind of service we need in cases that me. I will say that David is a credit to your business. Also I want to say that Omar the office manager was very profesional and help me to do my moves very easy. I used this office three times so my comments reflect the service is very consistent , helpful and profesional. I will use anytime I will need it and recommend to my friends.
rosa h | Overall ExperienceIt was definitely a pleasure doing business with U-Haul I would recommend your company in a heartbeat. Thank you
DAVE C | Overall ExperienceGreat service !
cristopher a | Overall ExperienceThe associate Danielle was extremely helpful and friendly she made a sad experience of putting things in storage bright for me. She was timely thoughtful and walked me through the steps of the lock and access card process. The company should be happy to have employees like her helping as her attitude and job commitment validated my mindset that uhaul was the right choice
Sarah B | First ImpressionsThe storage facility was clean, well lit and easy to get in and out of. I had a bit of a problem trying to get in touch with someone after my daughter moved her things out but I did receive a call back from a manager after speaking with a receptionist.
Lori M | Overall ExperienceGood service
martin F | Overall ExperienceThere should be enough communication and better customer service.
SETH A | Overall ExperienceI would've granted 5 stars... Phone answering needs to improve major...
David G | First ImpressionsDaneisha Brown was very nice with excellent customer service skills. She was very helpful with great knowledge of the business. Her tour of the facility was wonderful. She took her time to explain everything we needed to know and made sure we comprehend the entire access process. I would highly recommend uhaul storage.
tressy s | First ImpressionsThe time is not good , not enough time staying open . You guys closed at 5pm . Really not good abs you can't check in with the office open .. not good.
HENRRY Y | First ImpressionsAccessing the facilities is difficult, I once went on a Sunday and the employees keys did not work. I could not access my unit. There is a lot of humidity and lot of dust.
Neftali R | Overall ExperienceThe girls that helped were great i busy work someone would have mentioned I can only access my unit until 7:00 pm. And not 10:00 pm
Tianna C | First ImpressionsThe employee was very helpful and very polite
Michael L | First ImpressionsWe rented a storage unit at the Hillside NJ facility which was listed as having office hours Sunday 9-5. Further, I called UHaul the week prior to confirm I would be able to move in on Sunday and that there would be someone there to receive me and help me access my unit. Upon arriving the building was completely closed / abandoned. There were no visible signs that it was open / closed / a valid UHaul facility. We walked around the building for an hour and knocked on doors and it was completely vacant. Having no other choice, given we had a full UHaul truck of our belongings, we called the nearest UHaul storage location in Elizabethtown. Had it not been for the manager of that facility, Omar, who drove over and let us in, helped us move and waited for us to finish and lock up, we would have gone to a different moving and storage company. Omar was incredibly helpful and patient and we can't thank him enough. That being said the fact that I was able to reserve a unit for a scheduled move in date at a facility that is abandoned / not occupied on a regular basis is inexcusable. We had paid a lot of money to reserve the storage unit and the truck we filled with our belongings, all of which would have been wasted if not for the kind help of Omar.
Alexandra W | First ImpressionsDanielle was absolutely fantastic! She was informative, helpful, patient and all around made a "not fun" task and end to a long day better. She should be commended and rewarded for her attention to detail, flexibility and hard work to manage such a large operation with many moving parts. I hope her managers realize what a great employee they have and she is compensated accordingly. You don't want to lose her. I checked I am not happy with the hours of the location (8am-4pm) currently, but I assume once the facility opens fully the hours would be extended later. Thank you, Beth Stolting bethstol@hotmail.com
beth s | First Impressions