Customer Reviews for U-Haul Moving & Storage of Heritage Park

895 reviews

109 Harrison Bridge Rd   Simpsonville, SC 29681

(864) 881-6154

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(864) 881-6154

109 Harrison Bridge Rd
Simpsonville, SC 29681

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Timothy Wooten  |  First Impressions 
Rating:
5.0

Very helpful with setting up the trailer for me.

John McNamara 
Rating:
3.0

Rented a covered trailer. I checked the tires for issues and found screws in the first two trailers I was offered . Staff was very apologetic and helpful but I left feeling that they should have caught the issues before I did.

Kely Davis 
Rating:
4.0

I wish U-Haul would email the customer a returned equipment confirmation e-mail.

Richard Ainsworth 
Rating:
5.0

Customer did not leave a comment.

david pelino 
Rating:
5.0

Customer did not leave a comment.

Jessica Thern 
Rating:
1.0

When I got there there was no electricity. They were using their phone to work. They couldn’t find my reservation. Instead of my name they had a Paul Long as the person who made the reservation at 4:30pm. They said they did a new reservation. In the middle the electricity came back. I paid and left. I returned the equipment an hour ahead of time. I never received any information about the reservation or the receipt of the transaction. Then on march 20 I received a call from my back saying there is fraud. I check and there are 8 debits in my account for more than $100 . Obviously you either have a hacker or a thief having access to you website

antonia soto 
Rating:
5.0

Customer did not leave a comment.

Russell Mcdonald 
Rating:
5.0

Nothing

margaret rainey 
Rating:
5.0

The gentleman that I interacted with was very kind and helpful.

Kristen Wilson 
Rating:
5.0

Awesome customer service!

alix prichett 
Rating:
5.0

Customer service was so professional and helpful I really like the experience and truck was clean and really helped me through the day.

Gasser Sarhan 
Rating:
5.0

Every contact we had with U-Haul was excellent. Helpful, courteous, knowledgeable about our specific order.

lynn baldwin 
Rating:
5.0

Customer service was impeccable

Kate Johnson 
Rating:
4.0

Customer did not leave a comment.

Diane Sparks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel Sergel 
Rating:
5.0

Customer did not leave a comment.

James Clement 
Rating:
5.0

Thank you

Jorge Silva 
Rating:
4.0

Customer did not leave a comment.

ben mckittrick 
Rating:
4.0

Customer did not leave a comment.

Kenneth Reil 
Rating:
5.0

Customer did not leave a comment.

JoAnne Johnson 
Rating:
5.0

Customer did not leave a comment.

Larry Edens 
Rating:
5.0

Austin, at the Simpsonville location, was a great help to me. Both going and coming from my destination. Thank you, Austin!!!!!

Susan Myers 
Rating:
5.0

Truck absolutely needs new breaks, need happier employees.

Judy Wright 
Rating:
5.0

Customer did not leave a comment.

Dan Osiecki 
Rating:
5.0

Customer did not leave a comment.

WEBSTER WOODS 
Rating:
4.0

Customer did not leave a comment.

Russell Shaffer 
Rating:
5.0

Made sure my issues were rectified before I left were very pleasant and extremely knowledgeable. I highly recommend this location.

Amy Puccio 
Rating:
5.0

Customer did not leave a comment.

Brittany Sullivan 
Rating:
5.0

Great service. Quick and equipment in good shape.

Sofia Alvarez 
Rating:
4.0

Customer did not leave a comment.

William Stinson 
Rating:
5.0

Customer did not leave a comment.

Rebecca Gravley 
Rating:
2.0

No ink in the printer so no receipt or printed instructions. Did not have the dolly we rented.

David Parsons 
Rating:
5.0

Customer did not leave a comment.

James Creel 
Rating:
2.0

The truck leaked like crazy in the rain. All of my belongings were soaked, luckily it didn’t end up ruining any sensitive electronics, but it destroyed a box full of books and some photos, etc. upholstered furniture got soaked.

Justin Steube 
Rating:
5.0

Customer did not leave a comment.

Christopher Schimek 
Rating:
5.0

Customer did not leave a comment.

lakendra cromer 
Rating:
4.0

Customer did not leave a comment.

richard wendt 
Rating:
5.0

Nothing. Smooth experience

Robert McConnell 
Rating:
5.0

Customer did not leave a comment.

tip robertson 
Rating:
5.0

Excellent team working at the location. Quick and efficient.

DONALD PAULEY 
Rating:
3.0

Customer did not leave a comment.

james lanham 
Rating:
5.0

Customer did not leave a comment.

Carl Ebert 
Rating:
5.0

This location is under construction. No #’s on the storage doors. My first month is free because I just rented a truck. I don’t think I was given the proper size unit which means after my first free month I will be paying almost double what I was quoted. This is just aggravating because I will now have to move my belongings again before the month is up.

Joan Asher 
Rating:
5.0

Nothing noted.

David Rumens 
Rating:
4.0

the staff were great

Michael Riddle 
Rating:
5.0

Customer did not leave a comment.

James Greene 
Rating:
5.0

Customer did not leave a comment.

DAVID VALENTE 
Rating:
5.0

Customer did not leave a comment.

cheryl rowland 
Rating:
5.0

Customer did not leave a comment.

Joseph Mungo 
Rating:
5.0

Customer did not leave a comment.

Gabe Jenkins 
Rating:
5.0

Love this location!! Staff is great and very helpful!!

Teresa Fox 
Rating:
5.0

Customer did not leave a comment.

Marty Fiorito 
Rating:
1.0

Actually have the truck pulled out and waiting so i dont have to circle the building at 7am looking at every parked truck's number. Also, if they aren't going to come out and take the truck, take down the signs that say wait in the equipment. I waited around until i gave up and came in and they were both just sitting around

James Ostrander 
Rating:
5.0

Customer did not leave a comment.

Janna Lee 
Rating:
5.0

Customer did not leave a comment.

Tammie Wardlaw  |  First Impressions 
Rating:
4.0

Over all a great experience, the staff was very nice and fast. Will most definitely recommend to others.

Diana Geiling 
Rating:
5.0

Perfect rental experience. All employees I dealt with presented themselves with great professionalism and courtesy. I will only rent from and store at this location and only recommend them. They treated me like a member of the family. As a 74 year old Disabled Vietnam Veteran I really appreciate that type of customer care.

Richard Thompson 
Rating:
5.0

Customer did not leave a comment.

Terence Cunningham 
Rating:
5.0

Customer did not leave a comment.

James Barrus 
Rating:
5.0

No improvements needed. Staff was friendly, helpful and made the process quick and easy! I highly recommend this location.

alix prichett 
Rating:
5.0

Customer did not leave a comment.

Douglas Jordan 
Rating:
5.0

Customer did not leave a comment.

Lakeisha Boston 
Rating:
5.0

Customer did not leave a comment.

Shaun Mcneese 
Rating:
5.0

Customer did not leave a comment.

VITALIY KONDRYA 
Rating:
5.0

Customer did not leave a comment.

Paul Schneider 
Rating:
5.0

Customer did not leave a comment.

Arvar Elkins 
Rating:
3.0

Customer did not leave a comment.

Shane Morgan 
Rating:
4.0

Customer did not leave a comment.

Patrick Vanderwerf 
Rating:
5.0

The staff was very polite and helpful. No problems whatsoever with equipment. However, the parking lot entrance really needs some work done

Valeria Coleman 
Rating:
3.0

there was no free mileage, 3 types of insurance none was explained, roadside should have included, if you accidently locked keys in truck. The closes Uhaul come out to unlock, not have to call someone else. Truck came in we waited 15 minutes for it to come in. Then they blew the back out, looked over and released to us. If they didn't have one available, could have rented another close to size that was checked over properly. Other companies offer free mileage, one way these days. With a 10 to 30% discount. Never used uhaul, a Penske person or Rdyer has better offers

Terry Charles 
Rating:
4.0

No recommendations at this time.

ANTHONY LUCAS 
Rating:
5.0

Excellent service! We will be back.

RICHARD OLSEN 
Rating:
3.0

Customer did not leave a comment.

Nicole Kuchar 
Rating:
4.0

Be sure to check cloth upholstery seats in the cargo van rentals. They should be vacuumed thoroughly before renting if needed. The passenger seat in my rental was covered in pet hair.

DARRELL HERBERT 
Rating:
5.0

Customer did not leave a comment.

RICHARD RAMEY 
Rating:
5.0

Customer did not leave a comment.

Linda Martin 
Rating:
5.0

Great service at U-Haul

COLBY DICKINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Haas 
Rating:
4.0

I think when a customer makes a reservation the truck and any equipment should be pulled to the front and ready to go when the customer arrives. I had to drive around and get the truck from close to the last parking spot on the back of the lot. I then had to stop by the front and pick up the hand trucks and put them in the truck. All of that should have already been done.

ROBERT CHANDLER 
Rating:
5.0

Offer a final destination change option on the website. I tried to move my life several states away. The opportunity fell through, i didn't make it. My belongings did. Getting my stuff back to the original street location was impossible on the site. Offer fingerprint authentication so Getting into the website from different devices is easy. U-Haul had my stuff in a ubox for two years, the box traveled thousands of miles. Everything was fine nothing broken. Not even Christmas ornaments. Also Everything was dry.

Robert Geehreng 
Rating:
5.0

The Crew at the Harrison bridge location in Simpsonville are always helpful, positive attitudes and great to rent from. They are our go to UHAUL spot for sure!

Jason Harlowe 
Rating:
5.0

Great service always a pleasure to work with U-Haul.

COLBY DICKINSON 
Rating:
5.0

Customer did not leave a comment.

GARY HUTTO 
Rating:
5.0

Nothing to improve...Mike the employee who checked me in and out was very helpful, answered my questions and was very friendly.

Kim Hensel 
Rating:
5.0

Customer did not leave a comment.

Queen Black 
Rating:
5.0

Customer did not leave a comment.

Bonnie Fruscello 
Rating:
5.0

Customer did not leave a comment.

kathleen madden 
Rating:
5.0

Customer did not leave a comment.

James Sofet 
Rating:
5.0

Customer did not leave a comment.

debrah rettinger 
Rating:
5.0

Customer did not leave a comment.

Laura Withall 
Rating:
5.0

Great service! Truck was new & clean.

Jackie Darrington 
Rating:
5.0

Customer did not leave a comment.

Ben Menking 
Rating:
4.0

Customer did not leave a comment.

Jordan Boyd 
Rating:
5.0

The whole crew was so nice and helpful. You guys took the pressure of moving and the anxiety off my back!

COLLIN BOVEE 
Rating:
4.0

They called me the next day to ask me where the truck was that I returned the day before at noon.

Katherine Ohandley 
Rating:
5.0

Customer did not leave a comment.

Peter McCraw 
Rating:
4.0

Truck was clean but there was a lot of items broken within the cab. Visors, dash falling off, and arm rest - just to name a few

Julia Simpson 
Rating:
4.0

Customer did not leave a comment.

Thomas Malone 
Rating:
5.0

Customer did not leave a comment.

JOHN HART 
Rating:
5.0

Park vans closer to the office and park the trailers further away.

David Rogol 
Rating:
5.0

Customer did not leave a comment.

Dwaine Gilreath 
Rating:
5.0

Customer did not leave a comment.

Sharon Gove 
Rating:
5.0

Great experience all around!!

stella jaashienski 
No reviews have been submitted for this location.

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