Customer Reviews for U-Haul Moving & Storage of Hempstead

5,991 reviews

450 Fulton Ave   Hempstead, NY 11550
(On the corner of Fulton Ave & Peninsula Blvd, Across from New Haven Place luxury apartments)

(516) 489-6550

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(516) 489-6550

450 Fulton Ave
Hempstead, NY 11550
(On the corner of Fulton Ave & Peninsula Blvd, Across from New Haven Place luxury apartments)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Peter V. 
Rating:
5.0

Customer did not leave a comment.

Nikki T. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

ELDERTADEO O. 
Rating:
5.0

not comment

JANAK A. 
Rating:
5.0

Customer did not leave a comment.

Jaime H. 
Rating:
5.0

Customer did not leave a comment.

nathaniel B. 
Rating:
5.0

Customer did not leave a comment.

Tarisa C. 
Rating:
5.0

Customer did not leave a comment.

matthew M. 
Rating:
5.0

vehicle needed windshield washer fluid

BOAZ M. 
Rating:
5.0

Customer did not leave a comment.

Krisann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERRYA M. 
Rating:
5.0

Customer did not leave a comment.

Yasily O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDY B. 
Rating:
5.0

Customer did not leave a comment.

SIMONEM T. 
Rating:
5.0

Excellent staff and friendly service.

John M. 
Rating:
4.0

Good service this time seem like this location improved!

Peter V. 
Rating:
5.0

Customer did not leave a comment.

Deidre P. 
Rating:
5.0

Knowledgeable courteous staff. Very efficient and helpful

Kent B. 
Rating:
5.0

Customer did not leave a comment.

LISAR P. 
Rating:
5.0

Eduardo was extremely helpful, he's customer service was great

Yadira L. 
Rating:
5.0

Customer did not leave a comment.

Latoya T. 
Rating:
5.0

Good service

CHARLESDARREN II B. 
Rating:
5.0

Customer did not leave a comment.

GENHONG W. 
Rating:
5.0

Customer did not leave a comment.

Andre M. 
Rating:
5.0

I went from there all the time but this truck or van that I had it was no good but it's all right thank you I will use you again.

SHARRIE S. 
Rating:
5.0

Good morning , the people and service was great and I will always use your company when moving is needed. And will recommend your company as well.

sherry P. 
Rating:
5.0

Friendly customer service

ANDRE M. 
Rating:
5.0

Lo mejor

DENNISGUSTAVO P. 
Rating:
4.0

Be clearer about how check out works when customer is not doing mobile check in. Process was very lengthy and the app kept requesting additional phone numbers as contacts (I gave four total). Send email confirming how the process works sooner than the morning of pick-up. I had no time to read and process the information before picking up the UHaul.

Jeremy C. 
Rating:
5.0

Eduardo, from this Hempstead, New York, location, was a tremendous help with my rental. He not only repeatedly answered all of my questions, but he also gave me further information that greatly helped with my move. He was very good to deal with, a real gentleman. Eduardo represents high-level customer service, and I would be happy to deal with him in the future. Thanks for the great service.

Henry J. 
Rating:
5.0

Customer did not leave a comment.

FELIX ANTONIO G. 
Rating:
3.0

N/A

JAMES E A. 
Rating:
4.0

Be as helpful to the next customers as you were to me!

gretchen S. 
Rating:
5.0

Customer did not leave a comment.

wilfred D. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Estoy satisfecho con la atención que quemé brindaron gracias

miguel N. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
4.0

Customer did not leave a comment.

Joan W. 
Rating:
2.0

Staff very un helpful.

OSCARD C. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

They were very helpful, the trucks were in great shape, and they have a lot of different boxes and supplies. The U-Boxes are great for temporary storage until they are shipped down to Florida. It was a very good experience.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

VINCENT B. 
Rating:
1.0

1) I suggested to check in at the counter, to have a smoother and understandable process and together inspect the car. 2) they directed me to scan the QR code and wouldn't assist me in anyhting. Was there for over 30-45 minutes while employees just hung out there. 3) the truck had only 1/4 of Gas, I put about 4 Gallons ($10 of gas) 4) I choose to go to a Uhaul les than 1 mile from me, but they changed it to 5 miles from the original location, causing my trip to be 10-15 miles more 5) they claim is used more than 8 gallons of gas on only a 30 mile trip. I only moved a dresser. That couldn't cause the truck to use 5 miles per Gallon. 6) to be charged for Gas and then $40 for returning it below 1/4 is sad.

Cristobal C. 
Rating:
5.0

Customer did not leave a comment.

Giovann G. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

kristann M. 
Rating:
5.0

Customer did not leave a comment.

LATOCHA D T. 
Rating:
5.0

not at this time

Janak A. 
Rating:
5.0

Customer service was excellent. Very helpful.

Sharon Y. 
Rating:
5.0

Experience was great definitely impressed from a few years ago. Keep up the great work

Marlon L. 
Rating:
4.0

Customer did not leave a comment.

Tomeeka G. 
Rating:
4.0

Customer did not leave a comment.

Tiki C. 
Rating:
5.0

Customer did not leave a comment.

wayne N. 
Rating:
5.0

Customer did not leave a comment.

Victor B. 
Rating:
5.0

Muy bueno

MARLONHERMOGENES C. 
Rating:
5.0

Customer did not leave a comment.

TARAHL J. 
Rating:
4.0

The truck I rented had steering issues!

jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

KEITH N. 
Rating:
5.0

Diego and Team are amazing and great help! Kudos. I have 2 trucks returned one today and one this week hopefully !!! Thank you!!

Ajmal S. 
Rating:
5.0

Easy, fast and cost effective. Another fantastic rental experience at this location. Thank you!!

Martha R. 
Rating:
1.0

Too much online work prior to booking

SALAHUDDIN A. 
Rating:
4.0

I requested a dolly but I never got it, please refund me for that.

Stephen M. 
Rating:
4.0

Customer did not leave a comment.

israel M. 
Rating:
5.0

Good

francisco C. 
Rating:
5.0

Customer did not leave a comment.

SAMER G. 
Rating:
5.0

Very easy to rent.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

MARIO R. 
Rating:
5.0

Representative was very nice helping me to select a rental vehicle

EGBERT L. 
Rating:
5.0

Customer did not leave a comment.

Lynne C. 
Rating:
4.0

It was good actually

Aldirene S. 
Rating:
5.0

Andy was great! Patient and professional

Caitlin C. 
Rating:
5.0

Customer did not leave a comment.

ROSEANNE S. 
Rating:
5.0

Owner is great!

Rich W. 
Rating:
5.0

Customer did not leave a comment.

JUANA R. 
Rating:
5.0

Customer did not leave a comment.

Imran K. 
Rating:
3.0

Customer did not leave a comment.

Curtis W. 
Rating:
5.0

The U-Haul rep was very professional

EGBERT L. 
Rating:
5.0

Just keep up the good work . You're doing a great job.

Douglas D. 
Rating:
5.0

Nothnhg

Charles S. 
Rating:
3.0

Front inside windshield was so dirty hard to see at night with glare

Larry Z. 
Rating:
5.0

Customer did not leave a comment.

Dennis O. 
Rating:
3.0

Customer did not leave a comment.

Bobie B. 
Rating:
5.0

No improvements

Aaron G. 
Rating:
5.0

They were very professional and quick no complaints

George C. 
Rating:
4.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

LATOCHA D T. 
Rating:
1.0

I hated that we had to wait to get to location to checkin, THEN we had to answer a million questions via the phone, and then wait for approval before hoping in truck. not everyone coming to rent a uhaul drives their car to the uhaul center. So we were standing in the cold for a considerable amount of time. And then returning the item—- a lot of questions to answer. This is not a complaint for this specific location——

JENNER C. 
Rating:
5.0

Customer did not leave a comment.

PRAKASH B. 
Rating:
5.0

Customer did not leave a comment.

Anne Z. 
Rating:
5.0

I purchased an furniture blanket and the location was unable to provide a receipt for the purchase.

FITZ-ARTHURL B. 
Rating:
1.0

I received a 5x9 trailer that was covered completely in bird crap. The front d rings were useless since they were unable to move & one especially stuck against the front wall. I made do with what I had to but the point of renting the trailer was to make it easier of a transport. Because I couldn't use the d rings I had to use the straps on the upper bars & since the trailer was covered in bird crap I have to clean those straps off because they rubbing against the crap, same as my jacket, I couldn't move around without rubbing up against an area without bird crap. Upon return, I told the manager exactly the situation, & all they said was sorry & thank you have a good day Very disappointed I will not go to that location again, I will go further to floral park next time since they keep their equipment clean & completely functioning. I.wish I went there instead

Donald H. 
Rating:
5.0

Nice 👍

Edi R. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
3.0

Poor customer service.

ROLLANDM M. 
Rating:
5.0

No complaints. The process went as smooth as could be. My first experience here, it will definitely not be my last.

William N. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
1.0

Headlamps were horrible

nesia C. 
Rating:
3.0

Two employee were lying about my total amount and more commitment from an employee to customers instead of lies.

IVETTE CAROLINA G. 
Rating:
5.0

Very thing was great will be renting again Thank so much

Shirley L. 
Rating:
1.0

Storage is sketchy, the after hours help line number never gets picked up, the staff is poorly educated and of no help. It seems like People are living out of the storage containers there and there are many sketchy characters there. I would not suggest this location to anyone. The manager will never pick up his phone. One of the access doors doesn’t work. Terrible location

Corey F.  |  Overall Experience 
Rating:
5.0

Very knowledgeable staff and helpful great place to do business.

Oneil D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn L.  |  Overall Experience 
Rating:
4.0

excellent value overall. however i was expecting a much larger unit on the ground floor level to accommodate my very full 20 foot uhaul truck what i was offered was the same size as rvc had offered me. walter was knowledgeable and helpful. his assistant (?) was much less so ( may i suggest a pay raise to increase employee engagement and additional training on how to please and satisfy customers queries) what saved this deal ( we were going to go someplace else entirely) was that Walter sold me side by side units. Walter deserves an even bigger pay raise. Thank you, Walter.

Karen E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lissett C.  |  Overall Experience 
Rating:
5.0

The Manager on Sunday Selvin is accommodating and helpful... Even when an angry customer became belligerent he kept his cool and was able to rent me the truck and propose a larger room. Many thanks!!

Amiel D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Malcolm M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIAMOYT S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elman r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthanasius W.  |  Online Move In 
Rating:
1.0

Stol my stuff refuses to accept payment

FRANTZ F.  |  Overall Experience 
Rating:
2.0

The second floor storage was very inconvenient. I have never seen a storage that you had to climb steps to get to. This should be told to customers so they have the choice to choose something else.

TRAVIS W.  |  Online Move In 
Rating:
3.0

The parking was not great. They are returned vehicles parked vehicles all over the place and employees parked close to the facility and impeded the removing of boxes from the storage. Hopefully management can do something about it.

Denys T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachetta M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL EDWARD W.  |  Overall Experience 
Rating:
5.0

No complaints

Lonnie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geovanie R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RICKY L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRANDY L W.  |  First Impressions 
Rating:
3.0

The storage is way too expensive 💁‍♀️

billie b.  |  Overall Experience 
Rating:
5.0

Diego is the best

Shamard G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Felicia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn L.  |  First Impressions 
Rating:
4.0

Thanks for your service to me and serving the community

STACEY B H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK H.  |  Overall Experience 
Rating:
5.0

Muy buen trabajo gracias 👌

Elvin L.  |  First Impressions 
Rating:
3.0

I was always scared to go to this uhaul because their were so many complaints of rodents thankfully all my belongings were secure and upon move out no issues with rodents at all it was clean

shalonda w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devendra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilson R.  |  First Impressions 
Rating:
5.0

Will recommend to friends and family !

bruce b.  |  First Impressions 
Rating:
1.0

The manager was terrible never answered or return calls. We had COVID last month and could not move out our stuff so we reached out no help at all. Highly don’t recommend

Taylor S.  |  Overall Experience 
Rating:
2.0

I can’t speak for every storage unit, but my storage unit had many mice feces. I was with Uhaul Hempstead for approximately nine years, and the mice issue has gotten worse. The rent increases every few months, and nothing has been done to correct the mice issue. The staff is excellent. The facility is cleaned but only cleaned to mask an issue.

LETISHA J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeniece D.  |  Overall Experience 
Rating:
5.0

Diego was very cordial and very very thorough in resolving our problem

Brandon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SELENAXIOMAR G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jasmine C.  |  Overall Experience 
Rating:
5.0

I find the U haul facility to be a good storage

shamika d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria l.  |  Overall Experience 
Rating:
5.0

Excellent services

fulton c.  |  Overall Experience 
Rating:
2.0

Infested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit

Nikol L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jie d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna P.  |  Overall Experience 
Rating:
1.0

My unit had mice and a lot of my stuff was damaged filed a claim and nothing was done

Flore S.  |  Overall Experience 
Rating:
5.0

Muy buen servicio estoy contento.el.personal es.muy.amable

OSCAR F.  |  First Impressions 
Rating:
5.0

so far it's good they were very helpful during a stressful time

Donna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie c.  |  Overall Experience 
Rating:
3.0

Having to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!

Krissa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillian p.  |  First Impressions 
Rating:
5.0

Diego and His Staff were the Best.

Edna R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Allan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nelson b.  |  Overall Experience 
Rating:
5.0

Excellent

alpha s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulette W.  |  Overall Experience 
Rating:
5.0

EXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.

Paulette W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DIANA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

oscar h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jairo v.  |  Overall Experience 
Rating:
5.0

It was my first time using Uhaul storage I'm really please with everything. thank you

Evelyne C.  |  Overall Experience 
Rating:
4.0

Diego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.

LARRY T.  |  Overall Experience 
Rating:
5.0

I 'll come again

Sadrac P.  |  Overall Experience 
Rating:
3.0

I everything went well,

Dorothy L.  |  First Impressions 
Rating:
5.0

everything it was gray

yessi t.  |  Overall Experience 
Rating:
5.0

Friendly staffs

Patricia E.  |  Overall Experience 
Rating:
4.0

The restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.

Nakia A.  |  Overall Experience 
Rating:
5.0

Excellent service, considerate and kind help.

Bibi M.  |  First Impressions 
Rating:
5.0

Thank you

Kevin T.  |  Overall Experience 
Rating:
5.0

Very nice experience.

Gary S.  |  Overall Experience 
Rating:
3.0

thanks

DOROTHY G.  |  Overall Experience 
Rating:
5.0

Only thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work

Ersoy A.  |  Overall Experience 
Rating:
5.0

Excellent service

aimee a.  |  Overall Experience 
No reviews have been submitted for this location.

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