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Peter V.Customer Reviews for U-Haul Moving & Storage of Hempstead
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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JANAK A.vehicle needed windshield washer fluid
BOAZ M.Excellent staff and friendly service.
John M.Good service this time seem like this location improved!
Peter V.Knowledgeable courteous staff. Very efficient and helpful
Kent B.Eduardo was extremely helpful, he's customer service was great
Yadira L.Good service
CHARLESDARREN II B.I went from there all the time but this truck or van that I had it was no good but it's all right thank you I will use you again.
SHARRIE S.Good morning , the people and service was great and I will always use your company when moving is needed. And will recommend your company as well.
sherry P.Friendly customer service
ANDRE M.Lo mejor
DENNISGUSTAVO P.Be clearer about how check out works when customer is not doing mobile check in. Process was very lengthy and the app kept requesting additional phone numbers as contacts (I gave four total). Send email confirming how the process works sooner than the morning of pick-up. I had no time to read and process the information before picking up the UHaul.
Jeremy C.Eduardo, from this Hempstead, New York, location, was a tremendous help with my rental. He not only repeatedly answered all of my questions, but he also gave me further information that greatly helped with my move. He was very good to deal with, a real gentleman. Eduardo represents high-level customer service, and I would be happy to deal with him in the future. Thanks for the great service.
Henry J.N/A
JAMES E A.Be as helpful to the next customers as you were to me!
gretchen S.Estoy satisfecho con la atención que quemé brindaron gracias
miguel N.Staff very un helpful.
OSCARD C.They were very helpful, the trucks were in great shape, and they have a lot of different boxes and supplies. The U-Boxes are great for temporary storage until they are shipped down to Florida. It was a very good experience.
Ray M.1) I suggested to check in at the counter, to have a smoother and understandable process and together inspect the car. 2) they directed me to scan the QR code and wouldn't assist me in anyhting. Was there for over 30-45 minutes while employees just hung out there. 3) the truck had only 1/4 of Gas, I put about 4 Gallons ($10 of gas) 4) I choose to go to a Uhaul les than 1 mile from me, but they changed it to 5 miles from the original location, causing my trip to be 10-15 miles more 5) they claim is used more than 8 gallons of gas on only a 30 mile trip. I only moved a dresser. That couldn't cause the truck to use 5 miles per Gallon. 6) to be charged for Gas and then $40 for returning it below 1/4 is sad.
Cristobal C.not at this time
Janak A.Customer service was excellent. Very helpful.
Sharon Y.Experience was great definitely impressed from a few years ago. Keep up the great work
Marlon L.Muy bueno
MARLONHERMOGENES C.The truck I rented had steering issues!
jeffrey R.Diego and Team are amazing and great help! Kudos. I have 2 trucks returned one today and one this week hopefully !!! Thank you!!
Ajmal S.Easy, fast and cost effective. Another fantastic rental experience at this location. Thank you!!
Martha R.Too much online work prior to booking
SALAHUDDIN A.I requested a dolly but I never got it, please refund me for that.
Stephen M.Good
francisco C.Very easy to rent.
Victor A.Representative was very nice helping me to select a rental vehicle
EGBERT L.It was good actually
Aldirene S.Andy was great! Patient and professional
Caitlin C.Owner is great!
Rich W.The U-Haul rep was very professional
EGBERT L.Just keep up the good work . You're doing a great job.
Douglas D.Nothnhg
Charles S.Front inside windshield was so dirty hard to see at night with glare
Larry Z.No improvements
Aaron G.They were very professional and quick no complaints
George C.I hated that we had to wait to get to location to checkin, THEN we had to answer a million questions via the phone, and then wait for approval before hoping in truck. not everyone coming to rent a uhaul drives their car to the uhaul center. So we were standing in the cold for a considerable amount of time. And then returning the item—- a lot of questions to answer. This is not a complaint for this specific location——
JENNER C.I purchased an furniture blanket and the location was unable to provide a receipt for the purchase.
FITZ-ARTHURL B.I received a 5x9 trailer that was covered completely in bird crap. The front d rings were useless since they were unable to move & one especially stuck against the front wall. I made do with what I had to but the point of renting the trailer was to make it easier of a transport. Because I couldn't use the d rings I had to use the straps on the upper bars & since the trailer was covered in bird crap I have to clean those straps off because they rubbing against the crap, same as my jacket, I couldn't move around without rubbing up against an area without bird crap. Upon return, I told the manager exactly the situation, & all they said was sorry & thank you have a good day Very disappointed I will not go to that location again, I will go further to floral park next time since they keep their equipment clean & completely functioning. I.wish I went there instead
Donald H.Nice 👍
Edi R.Poor customer service.
ROLLANDM M.No complaints. The process went as smooth as could be. My first experience here, it will definitely not be my last.
William N.Headlamps were horrible
nesia C.Two employee were lying about my total amount and more commitment from an employee to customers instead of lies.
IVETTE CAROLINA G.Very thing was great will be renting again Thank so much
Shirley L.Storage is sketchy, the after hours help line number never gets picked up, the staff is poorly educated and of no help. It seems like People are living out of the storage containers there and there are many sketchy characters there. I would not suggest this location to anyone. The manager will never pick up his phone. One of the access doors doesn’t work. Terrible location
Corey F. | Overall ExperienceVery knowledgeable staff and helpful great place to do business.
Oneil D. | First Impressionsexcellent value overall. however i was expecting a much larger unit on the ground floor level to accommodate my very full 20 foot uhaul truck what i was offered was the same size as rvc had offered me. walter was knowledgeable and helpful. his assistant (?) was much less so ( may i suggest a pay raise to increase employee engagement and additional training on how to please and satisfy customers queries) what saved this deal ( we were going to go someplace else entirely) was that Walter sold me side by side units. Walter deserves an even bigger pay raise. Thank you, Walter.
Karen E. | First ImpressionsThe Manager on Sunday Selvin is accommodating and helpful... Even when an angry customer became belligerent he kept his cool and was able to rent me the truck and propose a larger room. Many thanks!!
Amiel D. | First ImpressionsStol my stuff refuses to accept payment
FRANTZ F. | Overall ExperienceThe second floor storage was very inconvenient. I have never seen a storage that you had to climb steps to get to. This should be told to customers so they have the choice to choose something else.
TRAVIS W. | Online Move InThe parking was not great. They are returned vehicles parked vehicles all over the place and employees parked close to the facility and impeded the removing of boxes from the storage. Hopefully management can do something about it.
Denys T. | Overall ExperienceNo complaints
Lonnie B. | First ImpressionsThe storage is way too expensive 💁♀️
billie b. | Overall ExperienceDiego is the best
Shamard G. | Online Move InThanks for your service to me and serving the community
STACEY B H. | Overall ExperienceMuy buen trabajo gracias 👌
Elvin L. | First ImpressionsI was always scared to go to this uhaul because their were so many complaints of rodents thankfully all my belongings were secure and upon move out no issues with rodents at all it was clean
shalonda w. | Overall ExperienceWill recommend to friends and family !
bruce b. | First ImpressionsThe manager was terrible never answered or return calls. We had COVID last month and could not move out our stuff so we reached out no help at all. Highly don’t recommend
Taylor S. | Overall ExperienceI can’t speak for every storage unit, but my storage unit had many mice feces. I was with Uhaul Hempstead for approximately nine years, and the mice issue has gotten worse. The rent increases every few months, and nothing has been done to correct the mice issue. The staff is excellent. The facility is cleaned but only cleaned to mask an issue.
LETISHA J. | Overall ExperienceDiego was very cordial and very very thorough in resolving our problem
Brandon M. | Overall ExperienceI find the U haul facility to be a good storage
shamika d. | First ImpressionsExcellent services
fulton c. | Overall ExperienceInfested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit
Nikol L. | Overall ExperienceMy unit had mice and a lot of my stuff was damaged filed a claim and nothing was done
Flore S. | Overall ExperienceMuy buen servicio estoy contento.el.personal es.muy.amable
OSCAR F. | First Impressionsso far it's good they were very helpful during a stressful time
Donna P. | First ImpressionsHaving to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!
Krissa G. | First ImpressionsDiego and His Staff were the Best.
Edna R. | Overall ExperienceExcellent
alpha s. | Overall ExperienceEXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.
Paulette W. | First ImpressionsIt was my first time using Uhaul storage I'm really please with everything. thank you
Evelyne C. | Overall ExperienceDiego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.
LARRY T. | Overall ExperienceI 'll come again
Sadrac P. | Overall ExperienceI everything went well,
Dorothy L. | First Impressionseverything it was gray
yessi t. | Overall ExperienceFriendly staffs
Patricia E. | Overall ExperienceThe restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.
Nakia A. | Overall ExperienceExcellent service, considerate and kind help.
Bibi M. | First ImpressionsThank you
Kevin T. | Overall ExperienceVery nice experience.
Gary S. | Overall Experiencethanks
DOROTHY G. | Overall ExperienceOnly thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work
Ersoy A. | Overall ExperienceExcellent service
aimee a. | Overall Experience