Customer Reviews for U-Haul Moving & Storage of Hempstead

6,000 reviews

450 Fulton Ave   Hempstead, NY 11550
(On the corner of Fulton Ave & Peninsula Blvd, Across from New Haven Place luxury apartments)

(516) 489-6550

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(516) 489-6550

450 Fulton Ave
Hempstead, NY 11550
(On the corner of Fulton Ave & Peninsula Blvd, Across from New Haven Place luxury apartments)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Elder T Orellana 
Rating:
3.0

Customer did not leave a comment.

Shawn Banton 
Rating:
1.0

Customer did not leave a comment.

Francesco Carucci 
Rating:
5.0

Customer did not leave a comment.

Michael Hopkins 
Rating:
5.0

Customer did not leave a comment.

julio quitania 
Rating:
5.0

Customer did not leave a comment.

Anthony smallwood 
Rating:
3.0

Customer did not leave a comment.

robert spragley  |  Overall Experience 
Rating:
1.0

Honesty and integrity.. You can start by eliminating the fraudulent extra charges. Then ,the catchphrase....you should have taken a photo...... Charged for gas even though I returned it as I was instructed. Why would I be responsible for following instructions of your workers. The fraudulent set up is all too obvious now..The only saving grace is that the fraudulent charges did not bankrupt me. However., those actions surely will bankrupt YOUR business . One customer lost...forever

david figeroux 
Rating:
5.0

Good service

Denis Peralta 
Rating:
4.0

Customer did not leave a comment.

Peter Vigliotti 
Rating:
5.0

Customer did not leave a comment.

Nikki Teague 
Rating:
4.0

Customer did not leave a comment.

Thomas Duffin 
Rating:
5.0

Customer did not leave a comment.

ELDERTADEO ORELLANA PORTILLO 
Rating:
5.0

not comment

JANAK ADHIKARI 
Rating:
5.0

Customer did not leave a comment.

Jaime Henriquez Guevara 
Rating:
5.0

Customer did not leave a comment.

nathaniel bush 
Rating:
5.0

Customer did not leave a comment.

Tarisa Carrasquillo 
Rating:
5.0

Customer did not leave a comment.

matthew marshall 
Rating:
5.0

vehicle needed windshield washer fluid

BOAZ MECHANIC 
Rating:
5.0

Customer did not leave a comment.

Krisann Marinelli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERRYA MAHONEY 
Rating:
5.0

Customer did not leave a comment.

Yasily Ogando Roa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDY BENAVIDES-RODAS 
Rating:
5.0

Customer did not leave a comment.

SIMONEM TOLLIVER 
Rating:
5.0

Excellent staff and friendly service.

John Mikowski 
Rating:
4.0

Good service this time seem like this location improved!

Peter Vigliotti 
Rating:
5.0

Customer did not leave a comment.

Deidre Palmitier-Batine 
Rating:
5.0

Knowledgeable courteous staff. Very efficient and helpful

Kent BUSH 
Rating:
5.0

Customer did not leave a comment.

LISAR POPE 
Rating:
5.0

Eduardo was extremely helpful, he’s customer service was great

Yadira Lara 
Rating:
5.0

Customer did not leave a comment.

Latoya Turnbull 
Rating:
5.0

Good service

CHARLESDARREN II BLANTCH 
Rating:
5.0

Customer did not leave a comment.

GENHONG WANG 
Rating:
5.0

Customer did not leave a comment.

Andre Mason 
Rating:
5.0

I went from there all the time but this truck or van that I had it was no good but it's all right thank you I will use you again.

SHARRIE SIMMONS 
Rating:
5.0

Good morning , the people and service was great and I will always use your company when moving is needed. And will recommend your company as well.

sherry parker 
Rating:
5.0

Friendly customer service

ANDRE MASON 
Rating:
5.0

Lo mejor

DENNISGUSTAVO POLANCO MARADIAGA 
Rating:
4.0

Be clearer about how check out works when customer is not doing mobile check in. Process was very lengthy and the app kept requesting additional phone numbers as contacts (I gave four total). Send email confirming how the process works sooner than the morning of pick-up. I had no time to read and process the information before picking up the UHaul.

Jeremy Chin 
Rating:
5.0

Eduardo, from this Hempstead, New York, location, was a tremendous help with my rental. He not only repeatedly answered all of my questions, but he also gave me further information that greatly helped with my move. He was very good to deal with, a real gentleman. Eduardo represents high-level customer service, and I would be happy to deal with him in the future. Thanks for the great service.

Henry Jones 
Rating:
5.0

Customer did not leave a comment.

FELIX ANTONIO GOMEZ 
Rating:
3.0

N/A

JAMES E ANDERSON 
Rating:
4.0

Be as helpful to the next customers as you were to me!

gretchen singleton 
Rating:
5.0

Customer did not leave a comment.

wilfred debany 
Rating:
4.0

Customer did not leave a comment.

Thomas Duffin 
Rating:
5.0

Estoy satisfecho con la atención que quemé brindaron gracias

miguel nolasco 
Rating:
5.0

Customer did not leave a comment.

Ryan Delaney 
Rating:
4.0

Customer did not leave a comment.

Joan Williams 
Rating:
2.0

Staff very un helpful.

OSCARD CAMPOS 
Rating:
5.0

Customer did not leave a comment.

Steven Pasquenza 
Rating:
5.0

They were very helpful, the trucks were in great shape, and they have a lot of different boxes and supplies. The U-Boxes are great for temporary storage until they are shipped down to Florida. It was a very good experience.

Ray McClure 
Rating:
5.0

Customer did not leave a comment.

VINCENT BITSKO 
Rating:
1.0

1) I suggested to check in at the counter, to have a smoother and understandable process and together inspect the car. 2) they directed me to scan the QR code and wouldn't assist me in anyhting. Was there for over 30-45 minutes while employees just hung out there. 3) the truck had only 1/4 of Gas, I put about 4 Gallons ($10 of gas) 4) I choose to go to a Uhaul les than 1 mile from me, but they changed it to 5 miles from the original location, causing my trip to be 10-15 miles more 5) they claim is used more than 8 gallons of gas on only a 30 mile trip. I only moved a dresser. That couldn't cause the truck to use 5 miles per Gallon. 6) to be charged for Gas and then $40 for returning it below 1/4 is sad.

Cristobal Cottes 
Rating:
5.0

Customer did not leave a comment.

Giovann Guillette 
Rating:
5.0

Customer did not leave a comment.

Thomas Walsh 
Rating:
5.0

Customer did not leave a comment.

kristann moody 
Rating:
5.0

Customer did not leave a comment.

LATOCHA D THORNTON 
Rating:
5.0

not at this time

Janak Adhikari 
Rating:
5.0

Customer service was excellent. Very helpful.

Sharon Young Dunn 
Rating:
5.0

Experience was great definitely impressed from a few years ago. Keep up the great work

Marlon Lamm 
Rating:
4.0

Customer did not leave a comment.

Tomeeka Griffins 
Rating:
4.0

Customer did not leave a comment.

Tiki Creech 
Rating:
5.0

Customer did not leave a comment.

wayne nathan 
Rating:
5.0

Customer did not leave a comment.

Victor Brizuela 
Rating:
5.0

Muy bueno

MARLONHERMOGENES CHAVARRIA PEREZ 
Rating:
5.0

Customer did not leave a comment.

TARAHL JENKINS 
Rating:
4.0

The truck I rented had steering issues!

jeffrey redd 
Rating:
4.0

Customer did not leave a comment.

Thomas Duffin 
Rating:
5.0

Customer did not leave a comment.

KEITH NICHOLAS 
Rating:
5.0

Diego and Team are amazing and great help! Kudos. I have 2 trucks returned one today and one this week hopefully !!! Thank you!!

Ajmal Syed 
Rating:
5.0

Easy, fast and cost effective. Another fantastic rental experience at this location. Thank you!!

Martha Ripp 
Rating:
1.0

Too much online work prior to booking

SALAHUDDIN ABDULWALI 
Rating:
4.0

I requested a dolly but I never got it, please refund me for that.

Stephen Moran 
Rating:
4.0

Customer did not leave a comment.

israel Mendez 
Rating:
5.0

Good

francisco callejas 
Rating:
5.0

Customer did not leave a comment.

SAMER GIRGIS 
Rating:
5.0

Very easy to rent.

Victor Almonte 
Rating:
5.0

Customer did not leave a comment.

MARIO RODRIGUEZ 
Rating:
5.0

Representative was very nice helping me to select a rental vehicle

EGBERT LEVY 
Rating:
5.0

Customer did not leave a comment.

Lynne Casadona 
Rating:
4.0

It was good actually

Aldirene Schiralli 
Rating:
5.0

Andy was great! Patient and professional

Caitlin Close 
Rating:
5.0

Customer did not leave a comment.

ROSEANNE SCHIULAZ 
Rating:
5.0

Owner is great!

Rich Weiss 
Rating:
5.0

Customer did not leave a comment.

JUANA ROQUE-ALDANA 
Rating:
5.0

Customer did not leave a comment.

Imran Khan 
Rating:
3.0

Customer did not leave a comment.

Curtis Ward 
Rating:
5.0

The U-Haul rep was very professional

EGBERT LEVY 
Rating:
5.0

Just keep up the good work . You're doing a great job.

Douglas Dominge 
Rating:
5.0

Nothnhg

Charles Smiley 
Rating:
3.0

Front inside windshield was so dirty hard to see at night with glare

Larry Zarou 
Rating:
5.0

Customer did not leave a comment.

Dennis O'Keeffe 
Rating:
3.0

Customer did not leave a comment.

Bobie Buck 
Rating:
5.0

No improvements

Aaron Gorham 
Rating:
5.0

They were very professional and quick no complaints

George Carter 
Rating:
4.0

Customer did not leave a comment.

Juan Cieri 
Rating:
5.0

Customer did not leave a comment.

LATOCHA D THORNTON 
Rating:
1.0

I hated that we had to wait to get to location to checkin, THEN we had to answer a million questions via the phone, and then wait for approval before hoping in truck. not everyone coming to rent a uhaul drives their car to the uhaul center. So we were standing in the cold for a considerable amount of time. And then returning the item—- a lot of questions to answer. This is not a complaint for this specific location——

JENNER COLE JR 
Rating:
5.0

Customer did not leave a comment.

PRAKASH BANSY 
Rating:
5.0

Customer did not leave a comment.

Anne Zhang 
Rating:
5.0

I purchased an furniture blanket and the location was unable to provide a receipt for the purchase.

FITZ-ARTHURL BROWN 
Rating:
1.0

I received a 5x9 trailer that was covered completely in bird crap. The front d rings were useless since they were unable to move & one especially stuck against the front wall. I made do with what I had to but the point of renting the trailer was to make it easier of a transport. Because I couldn’t use the d rings I had to use the straps on the upper bars & since the trailer was covered in bird crap I have to clean those straps off because they rubbing against the crap, same as my jacket, I couldn’t move around without rubbing up against an area without bird crap. Upon return, I told the manager exactly the situation, & all they said was sorry & thank you have a good day Very disappointed I will not go to that location again, I will go further to floral park next time since they keep their equipment clean & completely functioning. I.wish I went there instead

Donald Haass 
Rating:
5.0

Nice 👍

Edi Rodas 
Rating:
1.0

Storage is sketchy, the after hours help line number never gets picked up, the staff is poorly educated and of no help. It seems like People are living out of the storage containers there and there are many sketchy characters there. I would not suggest this location to anyone. The manager will never pick up his phone. One of the access doors doesn’t work. Terrible location

Corey Florin  |  Overall Experience 
Rating:
5.0

Very knowledgeable staff and helpful great place to do business.

Oneil Denton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn Lyles  |  Overall Experience 
Rating:
4.0

excellent value overall. however i was expecting a much larger unit on the ground floor level to accommodate my very full 20 foot uhaul truck what i was offered was the same size as rvc had offered me. walter was knowledgeable and helpful. his assistant (?) was much less so ( may i suggest a pay raise to increase employee engagement and additional training on how to please and satisfy customers queries) what saved this deal ( we were going to go someplace else entirely) was that Walter sold me side by side units. Walter deserves an even bigger pay raise. Thank you, Walter.

Karen Eaves  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lissett Cruz  |  Overall Experience 
Rating:
5.0

The Manager on Sunday Selvin is accommodating and helpful... Even when an angry customer became belligerent he kept his cool and was able to rent me the truck and propose a larger room. Many thanks!!

Amiel DeGuzman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Malcolm MacDonald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIAMOYT STEWART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elman romero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthanasius Waldrop  |  Online Move In 
Rating:
1.0

Stol my stuff refuses to accept payment

FRANTZ FOUCHE  |  Overall Experience 
Rating:
2.0

The second floor storage was very inconvenient. I have never seen a storage that you had to climb steps to get to. This should be told to customers so they have the choice to choose something else.

TRAVIS WILSON  |  Online Move In 
Rating:
3.0

The parking was not great. They are returned vehicles parked vehicles all over the place and employees parked close to the facility and impeded the removing of boxes from the storage. Hopefully management can do something about it.

Denys Trigueno  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachetta Maltie  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL EDWARD WESS  |  Overall Experience 
Rating:
5.0

No complaints

Lonnie Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus Tyrrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geovanie Rosario  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RICKY LOPEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRANDY L WATSON  |  First Impressions 
Rating:
3.0

The storage is way too expensive 💁‍♀️

billie bartole  |  Overall Experience 
Rating:
5.0

Diego is the best

Shamard Gooding  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Felicia Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn Lyles  |  First Impressions 
Rating:
4.0

Thanks for your service to me and serving the community

STACEY B HENDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK HORNE  |  Overall Experience 
Rating:
5.0

Muy buen trabajo gracias 👌

Elvin Lopez  |  First Impressions 
Rating:
3.0

I was always scared to go to this uhaul because their were so many complaints of rodents thankfully all my belongings were secure and upon move out no issues with rodents at all it was clean

shalonda williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devendra Sankar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilson Rios  |  First Impressions 
Rating:
5.0

Will recommend to friends and family !

bruce butler  |  First Impressions 
Rating:
1.0

The manager was terrible never answered or return calls. We had COVID last month and could not move out our stuff so we reached out no help at all. Highly don’t recommend

Taylor Stone  |  Overall Experience 
Rating:
2.0

I can’t speak for every storage unit, but my storage unit had many mice feces. I was with Uhaul Hempstead for approximately nine years, and the mice issue has gotten worse. The rent increases every few months, and nothing has been done to correct the mice issue. The staff is excellent. The facility is cleaned but only cleaned to mask an issue.

LETISHA JENKINS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeniece Devita  |  Overall Experience 
Rating:
5.0

Diego was very cordial and very very thorough in resolving our problem

Brandon Maragh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SELENAXIOMAR GARCIA  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jasmine Cowans  |  Overall Experience 
Rating:
5.0

I find the U haul facility to be a good storage

shamika dixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria landaverde  |  Overall Experience 
Rating:
5.0

Excellent services

fulton carvajal  |  Overall Experience 
Rating:
2.0

Infested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit

Nikol Lashley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jie dai  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene Holmes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna Proctor  |  Overall Experience 
Rating:
1.0

My unit had mice and a lot of my stuff was damaged filed a claim and nothing was done

Flore Summerville  |  Overall Experience 
Rating:
5.0

Muy buen servicio estoy contento.el.personal es.muy.amable

OSCAR FUNES  |  First Impressions 
Rating:
5.0

so far it's good they were very helpful during a stressful time

Donna Proctor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie collins  |  Overall Experience 
Rating:
3.0

Having to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!

Krissa Gayle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillian perez  |  First Impressions 
Rating:
5.0

Diego and His Staff were the Best.

Edna Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy Lapierre  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Allan Flores-Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nelson bautista  |  Overall Experience 
Rating:
5.0

Excellent

alpha sesay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulette Woodside  |  Overall Experience 
Rating:
5.0

EXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.

Paulette Woodside  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael williams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DIANA DARRIGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Mcinnis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

oscar herrera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jairo villalta  |  Overall Experience 
Rating:
5.0

It was my first time using Uhaul storage I'm really please with everything. thank you

Evelyne Casimir  |  Overall Experience 
Rating:
4.0

Diego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.

LARRY TAUB  |  Overall Experience 
Rating:
5.0

I 'll come again

Sadrac Pierre  |  Overall Experience 
Rating:
3.0

I everything went well,

Dorothy Lapierre  |  First Impressions 
Rating:
5.0

everything it was gray

yessi torres  |  Overall Experience 
Rating:
5.0

Friendly staffs

Patricia Edouard  |  Overall Experience 
Rating:
4.0

The restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.

Nakia Allen Berhan  |  Overall Experience 
Rating:
5.0

Excellent service, considerate and kind help.

Bibi Musafiri  |  First Impressions 
Rating:
5.0

Thank you

Kevin Thompson  |  Overall Experience 
Rating:
5.0

Very nice experience.

Gary Steinbeck  |  Overall Experience 
Rating:
3.0

thanks

DOROTHY GLADDEN  |  Overall Experience 
Rating:
5.0

Only thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work

Ersoy Ali  |  Overall Experience 
Rating:
5.0

Excellent service

aimee ackell  |  Overall Experience 
No reviews have been submitted for this location.

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