Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Chavez was the location I was told I was dropping the uhaul off to. When I arrived he told me he had no space, even though the parking lot was completely empty. I was then told I had to drive the truck 15 minutes down the road making me late for my next appointment. I will never recommend or use uhaul again.
Amanda Jackson
Rating:
5.0
Customer did not leave a comment.
Marcelo Yanez
Rating:
5.0
Customer did not leave a comment.
Markiter Boyd
Rating:
5.0
Customer did not leave a comment.
James Howard
Rating:
5.0
the cashier that helped me was very courteous and friendly.
perry Cecil
Rating:
5.0
Best storage facility I have ever used. Everything was great. Highly recommend .
Richard Hidalgo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Luna
Rating:
5.0
Customer did not leave a comment.
Marty Keating
Rating:
4.0
very professional and courteous
Angelo Rosario
Rating:
5.0
Customer did not leave a comment.
juan Ruiz
Rating:
5.0
Easy pick up location
David Ashley
Rating:
5.0
Did a good job and fast
Ronald Hoyle
Rating:
5.0
Customer did not leave a comment.
Markiter Boyd
Rating:
5.0
Customer did not leave a comment.
Mike Beatty
Rating:
5.0
Customer did not leave a comment.
Gricelda Stoneking
Rating:
5.0
Very cool folks 🤓
Maria Brown
Rating:
5.0
Great people!!
guillaume Meekins
Rating:
5.0
Customer did not leave a comment.
Alexis Castillo
Rating:
5.0
Super fast service.
Leo Bautista
Rating:
5.0
Customer did not leave a comment.
ester palasty
Rating:
5.0
Customer did not leave a comment.
Courtney Mason
Rating:
4.0
Customer did not leave a comment.
Howard Irving
Rating:
4.0
the air cond was not working well
Steven Dunney
Rating:
2.0
Truck was dirty and also people were rude couldn't return the truck on app because it didn't work
Rachael Webb
Rating:
5.0
Customer did not leave a comment.
Nancy granados
Rating:
5.0
Customer did not leave a comment.
ester palasty
Rating:
5.0
N/A
edward avila
Rating:
5.0
Customer did not leave a comment.
Spencer Townsned
Rating:
5.0
Customer did not leave a comment.
MILLARD ELSTON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MILLARD ELSTON
Rating:
5.0
Customer did not leave a comment.
Elvia Toscano
Rating:
5.0
Customer did not leave a comment.
Conrad Bell
Rating:
5.0
Thank you to the black man that help me check in outside in the parking lot. He did a good job.
Robert Banks
Rating:
5.0
Customer did not leave a comment.
Gregorio Lopez Moreno
Rating:
5.0
No issues simple miscommunication about no credit on extra fuel. Would recommend letting the customer know that there is no extra credit for extra fuel in rental.
Ernesto Hinojosa
Rating:
5.0
Customer did not leave a comment.
Aaron Braunston
Rating:
4.0
Customer did not leave a comment.
Anthony Stropko
Rating:
5.0
Customer did not leave a comment.
Charlisa Burton
Rating:
3.0
NEWER COMPUTERS, CUSTOMER SERVICE IS GREAT, UNFORTUNATELY THEY HAVE TO WORK WITH COMPUTERS THAT BREAKDOWN
cesar concepcion
Rating:
5.0
As far as I'm concerned everyone and everything went as expected.. Perfect!!
Ronald Acosta
Rating:
5.0
the lady that helped me through frustration (I forgot her name) she was very calm and helpful.
Andrea Pryor
Rating:
5.0
I have rented from this place 4 times recently, and they have excelled everytime
Sandra Gutierrez
Rating:
5.0
Great staff, the lady was very professional and helped us make this process that much easier.
Sabrina Golding
Rating:
5.0
Customer did not leave a comment.
Alfredo Ramirez
Rating:
4.0
YOU SHOULD ALLOW ENOUGH MILES TO COMPLETE BEFORE YOU CHARGE EXTRAS. 4.32 IS NOT ENOUGH TO ARGUE ABOUT BUT THE PRINCIPLE IS ENOUGH TO MAKE ME CHECK IT NEXT TIME BEFORE AND MAKE ADECISION ABOUT USING UHAUL AGAIN
Jerry Brough
Rating:
4.0
Customer did not leave a comment.
james Goldsworthy
Rating:
5.0
Our experience start to finish was fantastic, I honestly can’t think what could be improved as our experience was excellent.
Jairo Rivera
Rating:
5.0
Staff is great.punctual. attentive. Got in got out within minutes for my reserved car transporter.
Rey Aquino
Rating:
5.0
Customer did not leave a comment.
Keith Moykey
Rating:
5.0
Customer did not leave a comment.
Conrad Bell
Rating:
5.0
Customer did not leave a comment.
Jake Paine
Rating:
5.0
Thank you for my experience amazing with the customer service team and after having such an awful experience the day before trying to get a U-Haul with the other chain you guys made up with it
David Gerhardt
Rating:
5.0
The people you have running this location is excellent. They are beyond courteous and helpful. I have had the worst 60 days of my 81 year life. And can say truthfully that they made their part enjoyable. Thank You
nancy reynolds
Rating:
5.0
Sa.e as above!!!
Margaret Blake
Rating:
5.0
Customer did not leave a comment.
Desmond Marshall
Rating:
5.0
Great service great bunch of guys Will use again A1
James smith
Rating:
5.0
Customer did not leave a comment.
Cristofina Rodriguez
Rating:
5.0
Customer did not leave a comment.
Ana Muniz
Rating:
5.0
Customer did not leave a comment.
Conrad Bell
Rating:
5.0
No comment U haul was great
steve loustau
Rating:
5.0
More appliance dollies on site would help. Excellent staff, two visits recently. I almost wish we weren't done!
Jon Hoggan
Rating:
2.0
Every time I have had to use this location, the truck barely runs, pick up time is awful even when u use the app. Takes at least an hour. When I return U-Haul makes errors like adding an extra dolly when I only had 1 or adding mileage. My recent return 2 miles were added so I had to go inside and have them adjust it which took 20 min. Overall it takes too much time to pick up and drop off and to have errors every time. Awful I absolutely hate renting U-Haul. Can’t wait to buy a truck so we never have to come here again. We HAVE to use U-Haul again next week and I already have anxiety over it. Truly hate using U-Haul
Shannon MYERS
Rating:
5.0
Customer did not leave a comment.
Richard Lozano
Rating:
4.0
Customer did not leave a comment.
maria leard
Rating:
5.0
Always an excellent experience from customer service to serviceman hooking up the trailer.
JAMES BURNS
Rating:
5.0
they are very helpful. not a stressful at all.
nancy reynolds
Rating:
5.0
Easy pick-up and return, convenient hours. Hassle free. U-haul is what they do here. The day before we had rented a U-haul on Inez St and were dreading another U-Haul encounter, but this one on State St was a tightly run operation.
Jon Hoggan
Rating:
5.0
Great service, everything was easy and staff was helpful.
Xavier Molina-Williams
Rating:
5.0
Customer did not leave a comment.
matthew abrego
Rating:
5.0
Quick in and out
james bennett
Rating:
5.0
Customer did not leave a comment.
Brett Hawkins
Rating:
5.0
Nice people and super easy return.
ELIOT HAYS
Rating:
5.0
Customer did not leave a comment.
nidya vizcarra
Rating:
5.0
Customer did not leave a comment.
Jose Nunez
Rating:
5.0
Customer did not leave a comment.
BRUCE BENNETT
Rating:
3.0
Customer service from the staff was good, but tire pressure warning kept coming on…easy fix that should’ve been addressed before the van was rented to me. Van also had less than 1/4 tank of gas. Long wait for checkout even though I had a reservation.
Karma Dillard
Rating:
5.0
Great experience
Vallerie Garcia
Rating:
3.0
I rented a truck and I kept it longer then I first thought I was going to!! I extended my rent two times!! The first time I went into the office and it was good!! The second time I called and the guy at the costumer service line told me that the card I used was seen as a prepaid card!! I do not understand how it is seen as a prepaid but ok!! So he asked me if I had a different card!! So I told him my other card number!! I told him I didn’t want this card charged because I wanted it on my other card!! He told me that was fine I just had to tell them when I turned the truck in!! So I told them and they didn’t see that charge on my account!! So I got charged for the rest of the bill I did not understand why I had to pay more when they took it from the other card!! The lady told me that that charge did not show on the computer!! She told me that charge on the other card would drop off!! Well it hasn’t happened yet and I am on a fixed income and have bills I need to pay!! So I think it is very rude that because I could not go into the office and I called and put it on another card and it doesn’t show up on your computer!!!! I showed the lady my bank app and showed her the charge that has the UhAul name!! She didn’t seem to care!!
Debra Moran
Rating:
5.0
Customer did not leave a comment.
Gregorio Lopez Moreno
Rating:
5.0
Customer did not leave a comment.
dustin good
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Rivera
Rating:
5.0
Nothing
Steve Larter
Rating:
5.0
Very customer oriented staff.
Desmond Marshall
Rating:
5.0
Customer did not leave a comment.
Darrin Seal
Rating:
5.0
The whole process was easy to complete.
GENEVIEVE MYRES
Rating:
5.0
Everything was great. No problems Thank you for your service.
Robert Johnson
Rating:
5.0
Customer did not leave a comment.
Jason Wilson
Rating:
5.0
Customer did not leave a comment.
Randall Harvill
Rating:
1.0
The attendant was rude. The location charged me extra money and did not notify me. When I confronted them that I did not owe extra, I was told they would credit the amount back within 4-5 days. They have yet to return my money and it’s been over 2 weeks since
Kenneth White
Rating:
5.0
Customer did not leave a comment.
Ricky Defosses
Rating:
5.0
Hard working staff, the store is always clean and orderly, the return process is well ran, no hassles at all.
Desmond Marshall
Rating:
4.0
My drop off location was set to one spot, then when I’m already there dropping off they said they don’t have anymore room. I call U-Haul and they say to drop off at their location 12 minutes away from where I am. They charge based on mileage and gas so this was frustrating! The entire experience I had was terrible, as if moving wasn’t stressful enough already. It’d be a good idea going to a different moving company. Their prices are not even as it stated in checkout online, they up charge when you get there.
Cindy Rubio
Rating:
5.0
Customer did not leave a comment.
sonia lamas
Rating:
5.0
Customer did not leave a comment.
Jacqueline Armstrong
Rating:
5.0
Customer did not leave a comment.
Irene Rodriguez
Rating:
5.0
Customer did not leave a comment.
Bryan Fair
Rating:
5.0
Customer did not leave a comment.
Omega Hamilton
Rating:
5.0
Customer did not leave a comment.
Mark Bauml
Rating:
5.0
Service was great, and easy to get my reservation setup.
david byer
Rating:
5.0
N/A—everything went smoothly.
Terry Meadows
Rating:
3.0
Alarm goes off when opening storage unit. Storage not indoor like the TX facility I had before. Does not seem as protected or safe
Edwin Hill
|
First Impressions
Rating:
5.0
The manager was the absolute best when it came to customer service I see why he’s the manager!
Constance Foster
|
Overall Experience
Rating:
5.0
Are sales person was awesome
Ernest Rodrigo
|
First Impressions
Rating:
5.0
The help is friendly and helpful. And it’s also very clean.
Alfredo Nuno
|
First Impressions
Rating:
5.0
I rented from this same U-Haul in 2016 had a wonderful experience and I here I rented again in 2023 also had a wonderful experience all the staff members very polite,professional and helpful thank you U-Haul in Hemet Calif on State street I will truly recommend this place to anyone Thank you once again
Anise Godbolt
|
Overall Experience
Rating:
1.0
I was never able to pick up a truck. And you guys still took the money out of my account.
David Skinner
|
Online Move In
Rating:
3.0
Idk how my stuff got so dusty.
Jeramey Zamora
|
Overall Experience
Rating:
2.0
The lady over the phone for U-Haul was very helpful. Got me a storage unit but once I went to the facility took almost 40 minutes to convince them that we had a storage there when he was rude and kept on saying the storage place was full. tried sending us 50 miles away From the storage unit I paid for it she finally realized that I purchased one and then we were able to get inside only 30 minutes later after they had to move a bunch of stuff out of the way in order to get to the storage. One of the gentleman couldn’t even run the forklift to move stuff out of the way. It was absolutely ridiculous.
Alan Murray
|
Online Move In
Rating:
4.0
Josie was very helpful to me and kind. I appreciate the positive energy. She made the process so easy to get set up which in turn made my life easy. Thank you.
ava holman
|
First Impressions
Rating:
5.0
The entire staff were beyond professional and friendly. Everyone went out of their way to assist with some major issues that I had with my move. This is by far the best U-Haul store I have ever worked with.
Kirk Warman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brillyance Mccowen
|
Overall Experience
Rating:
5.0
Awesome people work here. They provided great service and it was so easy to move in a storage unit.
Lacy Lopez
|
Online Move In
Rating:
5.0
Good customer service!
Maela Partlow
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Bennett
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Frances Noriega
|
Overall Experience
Rating:
5.0
The staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated.
I know I will use Uhaul services in the future.
Gayle Ybarra
|
Overall Experience
Rating:
5.0
Everyone is nice and friendly.
Maela Partlow
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria Avila
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tamara Wright
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria Avila
|
Overall Experience
Rating:
3.0
They advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed
Christine Baker
|
Overall Experience
Rating:
3.0
When I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...
Winnie Macgregor
|
Overall Experience
Rating:
3.0
The only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.
brenda jones
|
Overall Experience
Rating:
5.0
I loved my storage box and believe me I hated to leave but I’m moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!
Amanda Maxwell
|
Overall Experience
Rating:
5.0
Highly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.
GARRY Geiger
|
Overall Experience
Rating:
1.0
All i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.
Michael Mccormick
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Linette Paul
|
Overall Experience
Rating:
5.0
Spencer and Lyndsey are very helpful and accommodating.
Frank YENTZ
|
Overall Experience
Rating:
5.0
Thank Guys for everything
evans thompson
|
Overall Experience
Rating:
5.0
Truck was clean - size was convenient
brenda jones
|
First Impressions
Rating:
5.0
Excellent customer service.
Mary Ramos
|
Overall Experience
Rating:
5.0
Awesome employees
Sandra Grasska
|
Overall Experience
Rating:
4.0
Very helpful and friendly.
Mary Ramos
|
First Impressions
Rating:
1.0
I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy