Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff is great. But there was some kind of leak in my unit and a bunch of stuff got ruined.
Marvin Ortiz
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOSEPH NOVAK
|
Overall Experience
Rating:
5.0
Great over all
Norberto Silfa
|
First Impressions
Rating:
4.0
The staff was well maintained and the storage was perfectly fine thank you and I will definitely be back
Kevin Post
|
Overall Experience
Rating:
5.0
Todo muy bien
griselda aviles
|
Overall Experience
Rating:
1.0
The employee was rude, and not friendly.
And told me 5 times if I don’t pay he will go and put another lock on the storage. There were no need to tell me that just because I didn’t want to put the automatic payments. I took the storage because I really needed but not because i felt well enough to do it. He was so rude all the time. And of course i will not recommend this location to anyone.
hilda cuevas
|
First Impressions
Rating:
1.0
Awful experience from the start. Firstly, the hired moving help through U-haul bailed last minute, causing us to drive 60 miles round trip to load U-boxes ourselves. This required 7 trips using a POV and trailer. Don't offer a service if it cannot be guaranteed. Our first two Uboxes were delivered to the wrong location, all seven Uboxes were delivered late, and the delivery driver told us it was not her problem and that she "does not work for UHaul." This clown was contracted out by UHaul but understood they were untouchable. Uhaul did not offer any kind of assistance. Our Uboxes were in the custody of this delivery driver. The only good part of the whole experience was the manager at the Uhaul in Hazleton going out of his way to help us. He even helped us transfer our boxes from one Ubox to another we just emptied because, after dropping off the last two Uboxes, they only put one on a trailer for us to take before taking the only forklift with them... They took my mans forklift. Crazy. Not to mention the hour wait times for customer service and constant transfers from one person to the next, only for my issue to remain unresolved... They even charged me a late fee for one of my Uboxes, even though it was set to automatic payment with the rest of my Uboxes whose payments all went through just fine. I filed an official complaint through a customer service representative and received a small refund that didn't even cover the expense of "storing" the Uboxes before they could get them to our location. Just a very, very long headache that I wouldn't wish on anyone.
Remington Wood
Rating:
3.0
i would call in advance to hold moving trucks on weekends definitely go quick
Christopher Altieri
Rating:
5.0
Rep was very friendly in spite of it being a bit hectic since the Broad St location was permanently closing at 7pm that day (Monday Oct 4th) and U-Haul would be opening at their new location Tuesday Oct 5th at 7am in West Hazleton.
Cheryl Sabol
Rating:
5.0
Customer did not leave a comment.
Michael Kunkel
Rating:
2.0
Customer service of who seems the be in charge there needs to learn people skills and how to maintain professional composure. I feel bad for his employees.
Sherri Mandart
Rating:
5.0
Customer did not leave a comment.
Michael Brugger
Rating:
5.0
Customer did not leave a comment.
Susan Ciotola
Rating:
5.0
Customer did not leave a comment.
Juan Espinal
Rating:
2.0
General manager wasn’t pleasant. Sounded like I was bothering him.
Alexandru Steimle
Rating:
5.0
Customer did not leave a comment.
Jesus Sanchez
Rating:
5.0
Customer did not leave a comment.
Leonard Tarapchak
Rating:
5.0
Customer did not leave a comment.
Ashley Hasker
Rating:
1.0
I am very, very frustrared with the poor education of Mr. Russell. He don't respect the people, he is to violent, and I don't want to have another experience with that guy. Thanks , have a beautiful day.
Sigfredo Urena
Rating:
3.0
Customer did not leave a comment.
Kevin Rea
Rating:
4.0
Russel went above and beyond to help us with our first UHaul rental. He was knowledgeable and professional.
Lisa Laporte
Rating:
5.0
Customer did not leave a comment.
Susan Ciotola
Rating:
5.0
Customer did not leave a comment.
Darwin Dicen
Rating:
5.0
Customer did not leave a comment.
pearl golemon
Rating:
1.0
These fucking scumbags.They know that the truck I rented broke down. They know I paid my helper an extra $250 for sitting in the truck. They know it took 9 extra hours to get a tow from their roadside assistance. They know that I was stuck unloading the truck on Labor day by myself. I explained all of this to their manager the next day when he called me up with an attitude because the trucknwas not returned and I filled him in. AND THEY HAD THE BALLS TO CHARGE ME FOR AN EXTRA RENTAL DAY. FUCK YOU UHAUL ILL SEE YOU IN COURT!!!!! Of you area a fellow vet support me in boycotting these ass bags.
Donald Mason
Rating:
5.0
Flawless rental, customer service was great. Truck was very clean and well maintained. Would recomend this facility to anyone.
Jeffrey Bobish
Rating:
5.0
Dude that helped me was cool and friendly helped me out told me my total when I dropped the truck off
Paul Stoner
Rating:
5.0
Good attention
Edison Rosas Rodriguez
Rating:
2.0
The first guy was really rude
Julio Massas
Rating:
5.0
Customer did not leave a comment.
Lizette Rodriguez Vizcarrond
Rating:
4.0
Customer did not leave a comment.
Michael Georgetson
Rating:
5.0
Customer did not leave a comment.
William Culpepper
Rating:
5.0
Truck was ready when I arrived. All procedures were clearly explained. Truck was clean and well maintained. Russell at the Hazleton location was professional and very helpful.
Brian Schwartz
Rating:
1.0
Get new workers/maintain your trucks
Antonio Djordjevic
Rating:
5.0
Better rates..
Lizette Rodriguez Vizcarrond
Rating:
5.0
Customer did not leave a comment.
Dominic Palermo
Rating:
5.0
Customer did not leave a comment.
NOEMI HERNANDEZ ACEVEDO
Rating:
4.0
Good overall experience.
Don Young
Rating:
5.0
Customer did not leave a comment.
Odalvy Alcantara Valdez
Rating:
5.0
Customer did not leave a comment.
Gregory Pagan
Rating:
4.0
Customer did not leave a comment.
James Lahr
Rating:
5.0
Customer did not leave a comment.
Bryan Paulshock
Rating:
1.0
You can start by being organized and caring about customers. I packed my ubox July 22nd so there was NO EXCUSE IN it BEING SO LATE. I went a WEEK without my belongings and was continuously lied to about when it was delivering and shipping.
Cassie Muth
Rating:
5.0
Fell on hard times and couldn’t pay. I asked for a extension and wasn’t able to receive one so I lost all my things I been paying to keep there for over 2 years. Not right
Rasun Tyler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Javier Velez Velez
Rating:
3.0
Customer did not leave a comment.
Michael Scheer
Rating:
3.0
Customer did not leave a comment.
Anthony Lemay
Rating:
5.0
Customer did not leave a comment.
Gary Mcnamara
Rating:
5.0
Having a ramp makes it easier to walk really heavy items off the truck then climbing up and down
Ileana Brewer
Rating:
2.0
I reserved a truck 3 weeks in advance and the day before my pickup- I call to find out there was not a 26’ available and so no one was going to call me? I had to get a 20’ instead and make three trips which resulted in paying over $300 more in miles and gas! I don’t recommended Uhaul at all. I did not get any form of discount or anything for this inconvenience!
John Murdock
Rating:
5.0
Customer did not leave a comment.
JULIAN ZAPATA
Rating:
5.0
Customer did not leave a comment.
Marco A Matos Sanchez
Rating:
5.0
Very helpful and a pleasure to deal with.
George Stritz
Rating:
5.0
Jeff was not only helpful but in a very busy environment was assisting several customers at the same time in not only a professional manner but engaging as well. In a time of shorthanded businesses, he was able to multitask and still keep a positive attitude.
Eric Alexander
Rating:
5.0
Customer did not leave a comment.
Heather Sutton
Rating:
4.0
Customer did not leave a comment.
Leandro Valerio
Rating:
5.0
Customer did not leave a comment.
Maritza Estrella
Rating:
1.0
Customer did not leave a comment.
Juan Talavera
Rating:
3.0
More people at customer service, only one associate to attend over 7 persons standing on line
Carlos Nunez
Rating:
5.0
great customer service and very good customer representative
Jose Ruiz Tavarez
Rating:
4.0
Customer did not leave a comment.
Melvin OSORIO
Rating:
5.0
Customer did not leave a comment.
Robert Schoener
Rating:
1.0
Russ was very rude, threatening, aggressive and unprofessional. Kept a truck longer than intended because of the situation uhaul put me in, was misinformed about procedure for this, then yelled at and treated very unfairly because of it.
Jason Klopp
Rating:
3.0
I returned the auto before 9pm to he exactly 8:30 pm but I got charged an extra fee. I think you review my bill. One thing the auto had strong smell of cigarette.
Eyndmilia Adon
Rating:
5.0
All was great your employees went above and beyond in helping us get what we needed and when we needed it. The manager was polite and made sure we had everything we wanted and needed and that it was clean and in working order. I could not have asked for anything more. Thank you
Charles Griffith
Rating:
1.0
Customer did not leave a comment.
Francisco Fontanez
Rating:
5.0
Customer did not leave a comment.
Deborah Tamagini
Rating:
4.0
If the site had more ground space for the customers and the rental vehicles. The site is a little tight to fit customer vehicles and maneuver rental vehicles.
Edward Holderman
Rating:
5.0
Customer did not leave a comment.
Martin Bellanco
Rating:
5.0
The Uhaul app kept freezing when trying to make my reservation.
Bryan Kapish
Rating:
5.0
Customer did not leave a comment.
Sandra Sosa
Rating:
5.0
Customer did not leave a comment.
Alvin Powell
Rating:
5.0
Customer did not leave a comment.
samantha Ann
Rating:
3.0
Felt bad for the Service rep, he was friendly and courteous, but working alone. Wait wasn't to bad, I guess it was expected. Overall, average U-Haul experience.
Dennis Little
Rating:
5.0
None.
Stephen Eichfeld
Rating:
5.0
I was amazed how clean the truck was.
Gary Yacubeck
Rating:
5.0
Customer did not leave a comment.
Francis James
Rating:
5.0
Customer did not leave a comment.
Zoila Fanas
Rating:
5.0
Nothing. Everything went smoothly
DALE GREGORIN
Rating:
4.0
It’s very difficult to reach someone in person to talk to. I was delayed in returning my van cause I had to take my daughter to the hospital. I really wanted to let someone know was a bit frustrating . Other then tha good experience.
Lynn Mcneal-Rodriguez
Rating:
4.0
Customer did not leave a comment.
Samuel Vacante
Rating:
5.0
Customer did not leave a comment.
Roger Williams
Rating:
5.0
Customer did not leave a comment.
Drew Cornwell
Rating:
4.0
Customer did not leave a comment.
Thomas Staruch
Rating:
5.0
Customer did not leave a comment.
Dennis Mummey
Rating:
4.0
Customer did not leave a comment.
Adam Bertschy
Rating:
5.0
Customer did not leave a comment.
Matthew Derkosh
Rating:
5.0
Customer did not leave a comment.
Michael Kempinski
Rating:
4.0
Customer did not leave a comment.
Peter Richards
Rating:
5.0
Nothing
Gregory Pagan
Rating:
5.0
Customer did not leave a comment.
Rufino Rodriguez
Rating:
3.0
The windows were not cleaned. Front window inside and out had to be cleaned by me before our trip. Side mirrors were not clean and safe to use.
robert vitagliano
Rating:
4.0
Overall inspecting the uhaul before taking it looked fine. It looked like there was a stain in the inside wall by the shelf. After getting the truck home 35 minutes away I realized it was legit poop on the wall. I cleaned it with lysol and called the store right away. He told me to take pictures and let the guy know when dropping off. While dropping off I told the guy and he apologized. But I have to say that was completely gross
Jennifer Kosman
Rating:
5.0
Well, Normally MATT is here and runs the store, but he is away for a couple weeks. Think Austin took over for him and if Austin was one who was mainly here I would never come back. Rude! in one word sums it up
Robert Weller
Rating:
5.0
GM matt was very courteous, and attentive, and quick
Benjamin Putnam
Rating:
4.0
Customer did not leave a comment.
Albert Contini
Rating:
5.0
Great service !
Steven Digiaro
Rating:
3.0
Customer did not leave a comment.
Lewin Osorio-Frias
Rating:
5.0
Customer did not leave a comment.
RAFAEL CALDERON BRITO
Rating:
5.0
Manager was extremely professional and it was obvious he loved his job and provided professional customer service!
Michael Linde
Rating:
3.0
Although I signed a contact, Uhaul could have easily provided an alternative resolution instead of charging the full price of my initial trip, such as, in store credit. I was forced change plans mid trip to another uhaul location that was at least an $1000 difference because of disheartening reasons. After being transferred and reconnected, I requested some form of potential solution and suggested compensation. However, the Uhaul representative lack all forms of customer service and anyone could since the frustration and possible hostility when I tried to explain the situation instead they hung up on me. (If you're interested, Uhaul should have the recorded the conversation). She was professionally, so very rude for a lady in her position.
After this encounter, unfortunately Uhaul will no longer be a company that I choose to do business with.
WARREN FRASER
Rating:
5.0
Customer did not leave a comment.
Dilcia Mordan
Rating:
5.0
Customer did not leave a comment.
guillermo gomez
Rating:
4.0
Customer did not leave a comment.
DAVID CEOL
Rating:
5.0
Great and helpful staff and pleasant. Good equip selection
Paul Nasrani
Rating:
5.0
Excellent customer service and very knowledgeable friendly staff.
Chad Moreillon
Rating:
5.0
Customer did not leave a comment.
nathan lee
Rating:
5.0
Customer did not leave a comment.
luis baez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
luis baez
|
First Impressions
Rating:
5.0
The management (Iswanda) was great and helped me out with the questions that I had. It is hard today to find someone so empathetic to customers and so focused on customer service. I would rent here again and again.
Adam Webber
|
Overall Experience
Rating:
5.0
Easy to work with
Really like the automatic payment each month.
Geraldine Berger
|
Overall Experience
Rating:
5.0
Everything is ok and good👌
Issobel Jimenez
|
Overall Experience
Rating:
1.0
They sold my property. Never could get in touch with the store manager Toni
Didn't give me the opportunity to to pay them not to auction off my property. I will never refer that place to anyone.