Customer Reviews for U-Haul Moving & Storage of Hazleton

2,044 reviews

519 E Broad St, Suite B   Hazleton, PA 18201
(E End Of City on Rte 93 by KFC, 1 mile from center city near Hazleton General Hospital on Rte 93 south)

(570) 455-3273

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(570) 455-3273

519 E Broad St, Suite B
Hazleton, PA 18201
(E End Of City on Rte 93 by KFC, 1 mile from center city near Hazleton General Hospital on Rte 93 south)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel NOVAK  |  First Impressions 
Rating:
1.0

The staff is great. But there was some kind of leak in my unit and a bunch of stuff got ruined.

Marvin Ortiz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH NOVAK  |  Overall Experience 
Rating:
5.0

Great over all

Norberto Silfa  |  First Impressions 
Rating:
4.0

The staff was well maintained and the storage was perfectly fine thank you and I will definitely be back

Kevin Post  |  Overall Experience 
Rating:
5.0

Todo muy bien

griselda aviles  |  Overall Experience 
Rating:
1.0

The employee was rude, and not friendly. And told me 5 times if I don’t pay he will go and put another lock on the storage. There were no need to tell me that just because I didn’t want to put the automatic payments. I took the storage because I really needed but not because i felt well enough to do it. He was so rude all the time. And of course i will not recommend this location to anyone.

hilda cuevas  |  First Impressions 
Rating:
1.0

Awful experience from the start. Firstly, the hired moving help through U-haul bailed last minute, causing us to drive 60 miles round trip to load U-boxes ourselves. This required 7 trips using a POV and trailer. Don't offer a service if it cannot be guaranteed. Our first two Uboxes were delivered to the wrong location, all seven Uboxes were delivered late, and the delivery driver told us it was not her problem and that she "does not work for UHaul." This clown was contracted out by UHaul but understood they were untouchable. Uhaul did not offer any kind of assistance. Our Uboxes were in the custody of this delivery driver. The only good part of the whole experience was the manager at the Uhaul in Hazleton going out of his way to help us. He even helped us transfer our boxes from one Ubox to another we just emptied because, after dropping off the last two Uboxes, they only put one on a trailer for us to take before taking the only forklift with them... They took my mans forklift. Crazy. Not to mention the hour wait times for customer service and constant transfers from one person to the next, only for my issue to remain unresolved... They even charged me a late fee for one of my Uboxes, even though it was set to automatic payment with the rest of my Uboxes whose payments all went through just fine. I filed an official complaint through a customer service representative and received a small refund that didn't even cover the expense of "storing" the Uboxes before they could get them to our location. Just a very, very long headache that I wouldn't wish on anyone.

Remington Wood 
Rating:
3.0

i would call in advance to hold moving trucks on weekends definitely go quick

Christopher Altieri 
Rating:
5.0

Rep was very friendly in spite of it being a bit hectic since the Broad St location was permanently closing at 7pm that day (Monday Oct 4th) and U-Haul would be opening at their new location Tuesday Oct 5th at 7am in West Hazleton.

Cheryl Sabol 
Rating:
5.0

Customer did not leave a comment.

Michael Kunkel 
Rating:
2.0

Customer service of who seems the be in charge there needs to learn people skills and how to maintain professional composure. I feel bad for his employees.

Sherri Mandart 
Rating:
5.0

Customer did not leave a comment.

Michael Brugger 
Rating:
5.0

Customer did not leave a comment.

Susan Ciotola 
Rating:
5.0

Customer did not leave a comment.

Juan Espinal 
Rating:
2.0

General manager wasn’t pleasant. Sounded like I was bothering him.

Alexandru Steimle 
Rating:
5.0

Customer did not leave a comment.

Jesus Sanchez 
Rating:
5.0

Customer did not leave a comment.

Leonard Tarapchak 
Rating:
5.0

Customer did not leave a comment.

Ashley Hasker 
Rating:
1.0

I am very, very frustrared with the poor education of Mr. Russell. He don't respect the people, he is to violent, and I don't want to have another experience with that guy. Thanks , have a beautiful day.

Sigfredo Urena 
Rating:
3.0

Customer did not leave a comment.

Kevin Rea 
Rating:
4.0

Russel went above and beyond to help us with our first UHaul rental. He was knowledgeable and professional.

Lisa Laporte 
Rating:
5.0

Customer did not leave a comment.

Susan Ciotola 
Rating:
5.0

Customer did not leave a comment.

Darwin Dicen 
Rating:
5.0

Customer did not leave a comment.

pearl golemon 
Rating:
1.0

These fucking scumbags.They know that the truck I rented broke down. They know I paid my helper an extra $250 for sitting in the truck. They know it took 9 extra hours to get a tow from their roadside assistance. They know that I was stuck unloading the truck on Labor day by myself. I explained all of this to their manager the next day when he called me up with an attitude because the trucknwas not returned and I filled him in. AND THEY HAD THE BALLS TO CHARGE ME FOR AN EXTRA RENTAL DAY. FUCK YOU UHAUL ILL SEE YOU IN COURT!!!!! Of you area a fellow vet support me in boycotting these ass bags.

Donald Mason 
Rating:
5.0

Flawless rental, customer service was great. Truck was very clean and well maintained. Would recomend this facility to anyone.

Jeffrey Bobish 
Rating:
5.0

Dude that helped me was cool and friendly helped me out told me my total when I dropped the truck off

Paul Stoner 
Rating:
5.0

Good attention

Edison Rosas Rodriguez 
Rating:
2.0

The first guy was really rude

Julio Massas 
Rating:
5.0

Customer did not leave a comment.

Lizette Rodriguez Vizcarrond 
Rating:
4.0

Customer did not leave a comment.

Michael Georgetson 
Rating:
5.0

Customer did not leave a comment.

William Culpepper 
Rating:
5.0

Truck was ready when I arrived. All procedures were clearly explained. Truck was clean and well maintained. Russell at the Hazleton location was professional and very helpful.

Brian Schwartz 
Rating:
1.0

Get new workers/maintain your trucks

Antonio Djordjevic 
Rating:
5.0

Better rates..

Lizette Rodriguez Vizcarrond 
Rating:
5.0

Customer did not leave a comment.

Dominic Palermo 
Rating:
5.0

Customer did not leave a comment.

NOEMI HERNANDEZ ACEVEDO 
Rating:
4.0

Good overall experience.

Don Young 
Rating:
5.0

Customer did not leave a comment.

Odalvy Alcantara Valdez 
Rating:
5.0

Customer did not leave a comment.

Gregory Pagan 
Rating:
4.0

Customer did not leave a comment.

James Lahr 
Rating:
5.0

Customer did not leave a comment.

Bryan Paulshock 
Rating:
1.0

You can start by being organized and caring about customers. I packed my ubox July 22nd so there was NO EXCUSE IN it BEING SO LATE. I went a WEEK without my belongings and was continuously lied to about when it was delivering and shipping.

Cassie Muth 
Rating:
5.0

Fell on hard times and couldn’t pay. I asked for a extension and wasn’t able to receive one so I lost all my things I been paying to keep there for over 2 years. Not right

Rasun Tyler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier Velez Velez 
Rating:
3.0

Customer did not leave a comment.

Michael Scheer 
Rating:
3.0

Customer did not leave a comment.

Anthony Lemay 
Rating:
5.0

Customer did not leave a comment.

Gary Mcnamara 
Rating:
5.0

Having a ramp makes it easier to walk really heavy items off the truck then climbing up and down

Ileana Brewer 
Rating:
2.0

I reserved a truck 3 weeks in advance and the day before my pickup- I call to find out there was not a 26’ available and so no one was going to call me? I had to get a 20’ instead and make three trips which resulted in paying over $300 more in miles and gas! I don’t recommended Uhaul at all. I did not get any form of discount or anything for this inconvenience!

John Murdock 
Rating:
5.0

Customer did not leave a comment.

JULIAN ZAPATA 
Rating:
5.0

Customer did not leave a comment.

Marco A Matos Sanchez 
Rating:
5.0

Very helpful and a pleasure to deal with.

George Stritz 
Rating:
5.0

Jeff was not only helpful but in a very busy environment was assisting several customers at the same time in not only a professional manner but engaging as well. In a time of shorthanded businesses, he was able to multitask and still keep a positive attitude.

Eric Alexander 
Rating:
5.0

Customer did not leave a comment.

Heather Sutton 
Rating:
4.0

Customer did not leave a comment.

Leandro Valerio 
Rating:
5.0

Customer did not leave a comment.

Maritza Estrella 
Rating:
1.0

Customer did not leave a comment.

Juan Talavera 
Rating:
3.0

More people at customer service, only one associate to attend over 7 persons standing on line

Carlos Nunez 
Rating:
5.0

great customer service and very good customer representative

Jose Ruiz Tavarez 
Rating:
4.0

Customer did not leave a comment.

Melvin OSORIO 
Rating:
5.0

Customer did not leave a comment.

Robert Schoener 
Rating:
1.0

Russ was very rude, threatening, aggressive and unprofessional. Kept a truck longer than intended because of the situation uhaul put me in, was misinformed about procedure for this, then yelled at and treated very unfairly because of it.

Jason Klopp 
Rating:
3.0

I returned the auto before 9pm to he exactly 8:30 pm but I got charged an extra fee. I think you review my bill. One thing the auto had strong smell of cigarette.

Eyndmilia Adon 
Rating:
5.0

All was great your employees went above and beyond in helping us get what we needed and when we needed it. The manager was polite and made sure we had everything we wanted and needed and that it was clean and in working order. I could not have asked for anything more. Thank you

Charles Griffith 
Rating:
1.0

Customer did not leave a comment.

Francisco Fontanez 
Rating:
5.0

Customer did not leave a comment.

Deborah Tamagini 
Rating:
4.0

If the site had more ground space for the customers and the rental vehicles. The site is a little tight to fit customer vehicles and maneuver rental vehicles.

Edward Holderman 
Rating:
5.0

Customer did not leave a comment.

Martin Bellanco 
Rating:
5.0

The Uhaul app kept freezing when trying to make my reservation.

Bryan Kapish 
Rating:
5.0

Customer did not leave a comment.

Sandra Sosa 
Rating:
5.0

Customer did not leave a comment.

Alvin Powell 
Rating:
5.0

Customer did not leave a comment.

samantha Ann 
Rating:
3.0

Felt bad for the Service rep, he was friendly and courteous, but working alone. Wait wasn't to bad, I guess it was expected. Overall, average U-Haul experience.

Dennis Little 
Rating:
5.0

None.

Stephen Eichfeld 
Rating:
5.0

I was amazed how clean the truck was.

Gary Yacubeck 
Rating:
5.0

Customer did not leave a comment.

Francis James 
Rating:
5.0

Customer did not leave a comment.

Zoila Fanas 
Rating:
5.0

Nothing. Everything went smoothly

DALE GREGORIN 
Rating:
4.0

It’s very difficult to reach someone in person to talk to. I was delayed in returning my van cause I had to take my daughter to the hospital. I really wanted to let someone know was a bit frustrating . Other then tha good experience.

Lynn Mcneal-Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Samuel Vacante 
Rating:
5.0

Customer did not leave a comment.

Roger Williams 
Rating:
5.0

Customer did not leave a comment.

Drew Cornwell 
Rating:
4.0

Customer did not leave a comment.

Thomas Staruch 
Rating:
5.0

Customer did not leave a comment.

Dennis Mummey 
Rating:
4.0

Customer did not leave a comment.

Adam Bertschy 
Rating:
5.0

Customer did not leave a comment.

Matthew Derkosh 
Rating:
5.0

Customer did not leave a comment.

Michael Kempinski 
Rating:
4.0

Customer did not leave a comment.

Peter Richards 
Rating:
5.0

Nothing

Gregory Pagan 
Rating:
5.0

Customer did not leave a comment.

Rufino Rodriguez 
Rating:
3.0

The windows were not cleaned. Front window inside and out had to be cleaned by me before our trip. Side mirrors were not clean and safe to use.

robert vitagliano 
Rating:
4.0

Overall inspecting the uhaul before taking it looked fine. It looked like there was a stain in the inside wall by the shelf. After getting the truck home 35 minutes away I realized it was legit poop on the wall. I cleaned it with lysol and called the store right away. He told me to take pictures and let the guy know when dropping off. While dropping off I told the guy and he apologized. But I have to say that was completely gross

Jennifer Kosman 
Rating:
5.0

Well, Normally MATT is here and runs the store, but he is away for a couple weeks. Think Austin took over for him and if Austin was one who was mainly here I would never come back. Rude! in one word sums it up

Robert Weller 
Rating:
5.0

GM matt was very courteous, and attentive, and quick

Benjamin Putnam 
Rating:
4.0

Customer did not leave a comment.

Albert Contini 
Rating:
5.0

Great service !

Steven Digiaro 
Rating:
3.0

Customer did not leave a comment.

Lewin Osorio-Frias 
Rating:
5.0

Customer did not leave a comment.

RAFAEL CALDERON BRITO 
Rating:
5.0

Manager was extremely professional and it was obvious he loved his job and provided professional customer service!

Michael Linde 
Rating:
3.0

Although I signed a contact, Uhaul could have easily provided an alternative resolution instead of charging the full price of my initial trip, such as, in store credit. I was forced change plans mid trip to another uhaul location that was at least an $1000 difference because of disheartening reasons. After being transferred and reconnected, I requested some form of potential solution and suggested compensation. However, the Uhaul representative lack all forms of customer service and anyone could since the frustration and possible hostility when I tried to explain the situation instead they hung up on me. (If you're interested, Uhaul should have the recorded the conversation). She was professionally, so very rude for a lady in her position. After this encounter, unfortunately Uhaul will no longer be a company that I choose to do business with.

WARREN FRASER 
Rating:
5.0

Customer did not leave a comment.

Dilcia Mordan 
Rating:
5.0

Customer did not leave a comment.

guillermo gomez 
Rating:
4.0

Customer did not leave a comment.

DAVID CEOL 
Rating:
5.0

Great and helpful staff and pleasant. Good equip selection

Paul Nasrani 
Rating:
5.0

Excellent customer service and very knowledgeable friendly staff.

Chad Moreillon 
Rating:
5.0

Customer did not leave a comment.

nathan lee 
Rating:
5.0

Customer did not leave a comment.

luis baez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

luis baez  |  First Impressions 
Rating:
5.0

The management (Iswanda) was great and helped me out with the questions that I had. It is hard today to find someone so empathetic to customers and so focused on customer service. I would rent here again and again.

Adam Webber  |  Overall Experience 
Rating:
5.0

Easy to work with Really like the automatic payment each month.

Geraldine Berger  |  Overall Experience 
Rating:
5.0

Everything is ok and good👌

Issobel Jimenez  |  Overall Experience 
Rating:
1.0

They sold my property. Never could get in touch with the store manager Toni Didn't give me the opportunity to to pay them not to auction off my property. I will never refer that place to anyone.

cynthia nieves'velilo  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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