Customer Reviews for U-Haul Moving & Storage of Harrison Township
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

1,471 reviews

3930-3934 Salem Ave   Dayton, OH 45406
(& Gettysburg)

(937) 278-0637

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Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(937) 278-0637

3930-3934 Salem Ave
Dayton, OH 45406
(& Gettysburg)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHARLOTTE MOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elei Kagunga  |  First Impressions 
Rating:
5.0

Thanks for everything you’ve helped me with

Kenneth Knight  |  Overall Experience 
Rating:
1.0

I went to go get my property out of storage and all my belongings was ruined with rat urine and rat feces. I have called the manger numerous of times and left messages about my property and he NEVER called me back. I WOULD NEVER RECOMMEND UHAUL TO NOBODY.

Dayana Lewis  |  Overall Experience 
Rating:
1.0

The website says 24hr access but that’s a lie, no where does it state you have to first pay to have 24hr access to YOUR belongings but you also have to have the GM assign it. So in my case, the place closed at 10pm leaving me with 2 car fulls of my belongings. I think it is absolutely absurd that a person, who pays for storage, has limited access to their belongings!

Erica Osborne  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Tammara Kirkman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RICKY TURNER  |  First Impressions 
Rating:
4.0

The location was not the greatest. i initiated the use of the storage unit before the opening of the unit in Trotwood,OH which was more convient to me . I've moved my items to Trotwood OH which works better.

Valerie Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWNE PICKETT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Tooson  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

John hogan  |  Overall Experience 
Rating:
5.0

Very courteous and polite! Well rounded team and I appreciate their support

Mike Campbell  |  First Impressions 
Rating:
5.0

Access into the facility is very complicated and frustrating

Trina Anderson-Banks  |  Overall Experience 
Rating:
1.0

I am very displeased with this U-Haul location the representative who was working on January 18 around 7pm, should be fired immediately. The store clear who helped me out on 01/19 should be promoted. Never have I been so embarrassed in my life. I’m ready to file a complaint with the BBB and Yelp.

lieko blackwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA CORBIN  |  Overall Experience 
Rating:
1.0

The unit had rat droppings on majorly of our items, had to throw them away!

John Jackson  |  Overall Experience 
Rating:
2.0

Access code didn't work until 24 hrs after they took my money. Tried contacting property manager and told to keep trying until code works. Will be moving out after initial paid month is over.

Michael Terrell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Starnasia Groves  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacqueline Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nathan taylor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tonya Lewis  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SHARI GANNSPEARMAN  |  First Impressions 
Rating:
3.0

I didn’t see where it was an option to do 24 hour so I can only go through certain times and I feel like that should’ve been better mentioned

Riley Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Annie Rumph  |  Online Move In 
Rating:
5.0

The GM was very cool and transparent.

JEVON THRASH  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Coriyon Davis  |  Online Move In 
Rating:
5.0

Need to spray facility a least one of months for roaches. A person can spray there area but it doesn't help. If the hole area is infected. otherwise everything was good.

veronica chambers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Johnson  |  Online Move In 
Rating:
2.0

Road side assistance needs to be MUCH quicker. The equipment shouldn’t malfunction. There should never be a time I have to sit and wait hours because I can’t close your stupid cabin door. Super unacceptable! The latch lock to the door got stuck in the track and I could not secure my items while I drove from one location to the other. Called road side assistance whom had a wait time to answer my request and then gave me a 90min turn around time. In addition to that mishap your non-traction tires got stuck in the mad costing me another $230 just to get your dumb truck out smh

Sara Grundy 
Rating:
5.0

Customer did not leave a comment.

JUDITH LYNCH  |  Overall Experience 
Rating:
1.0

My cellphone was dead so I couldn't return the rental online while there. I dropped the truck off prior to 8 pm. I'm filing a complaint with the BBB

Shanata Cosby 
Rating:
5.0

Customer did not leave a comment.

Benjamin Niramure 
Rating:
5.0

Nothing, keep up the good work.

Aaron Dorsey 
Rating:
5.0

From start to finish, from pick up to check in, was easy and well done. The customer service was spot on and helpful. Thank you!

timothy chafins 
Rating:
5.0

Customer did not leave a comment.

Albert Becker 
Rating:
5.0

Customer did not leave a comment.

annette anduze-rollins 
Rating:
1.0

There should be more than one employee covering this location in case one has an issue and will be late or absent. The clerk was very late, causing my move to start late. In addition I had to pay the movers (set up through UHAUL) for their time while they waited for me to show up with the truck.

Anita Calahan 
Rating:
5.0

Thank you.

nakisha mccoy  |  Overall Experience 
Rating:
5.0

Very polite and professional service.

Homer Price 
Rating:
1.0

Have a better working vehicle And better customer service

derrick hagger 
Rating:
5.0

Customer did not leave a comment.

Sky Kornegay 
Rating:
1.0

Change the representative. He was rude and nasty. He failed to add the equipment charge on the initial order. He failed to then load the dolly on the vehicle. Further, he walked the previous customer to their vehicle. He SANG whistled and hummed the whole time when checking my vehicle back in like a petulant child. I spoke to him with the same tone with which he began speaking to me. He was awful and probably the reason that location should CLOSE

Tasha Millerton 
Rating:
4.0

My compliments to the facility, ease of pick-up/drop-off, and courtesy of the manager at this location. My only concern: Everything worked as expected except the ignition switch, which I had to "wiggle" multiple times before the truck would start (yes I held the brake down, moved the steering wheel, etc.). This happened from when I first picked up the truck (I thought maybe I had the wrong key) and every time to start. I strongly recommend repairing the ignition switch on this truck.

Jose Camberos 
Rating:
3.0

Customer did not leave a comment.

Takeyia gregg 
Rating:
5.0

The staff was really friendly and got me in and out very quick

Ebony Johnson 
Rating:
4.0

All service rendered was done above average. It was experdited with expertise. Thank you so much.

Betty Mclemore 
Rating:
5.0

The gentleman that provided our service was excellent. He was very helpful with accommodating the additional time needed to complete the move.

Angela Thornton Hayes 
Rating:
1.0

Truck was fine customer was awful

INGRID EDWARDS 
Rating:
3.0

Customer did not leave a comment.

DANIELLE DIXON 
Rating:
5.0

Customer did not leave a comment.

DIANNA SMITH 
Rating:
3.0

Customer did not leave a comment.

KATHRYN MAHANEY 
Rating:
3.0

Tell your customers that they have to be on site with "location services" turned on (on their phone) to do the online return process. Also, warn them not to return the keys until the return process is finished online. This whole experience was a nightmare that could've been avoided with better communication. Also, uhaul's online services are VERY CONFUSING. Not user friendly AT ALL!

Amber Carter 
Rating:
5.0

Customer did not leave a comment.

Betty Williams 
Rating:
5.0

Everyone and everything was really good.

Joan Clarence 
Rating:
5.0

Customer did not leave a comment.

Zhanell Poole 
Rating:
5.0

Customer did not leave a comment.

Aaron Tharpe 
Rating:
5.0

Customer did not leave a comment.

AMON SMITH 
Rating:
4.0

You're doing just fine.

Lois Mcguire 
Rating:
5.0

Customer did not leave a comment.

Danielle Freeman 
Rating:
5.0

Customer did not leave a comment.

Derrick Stephens 
Rating:
5.0

Only problem noted, was having trouble logging in on website to return vehicle. Overall, the staff were friendly and professional.

REINA BARNETT-HOLLIDAY 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BACK 
Rating:
5.0

Service and equipment was 100% on point, no improvement needed.

Ray Leon 
Rating:
3.0

we got there at 9am and had to wait 25 minutes to get our truck only to find out that the truck 26ft we reserved had not been returned. therefore i had to get a smaller one and make more trips. i would have appreciated a phone call or something for the inconvenience.

Aaron Gagnier 
Rating:
4.0

We dropped the truck off Saturday night and put key in the slot

donna candler 
Rating:
5.0

Customer did not leave a comment.

Keldon Small 
Rating:
2.0

The 17” was extremely rough to drive. It needed severe maintenance to it. It also wasn’t thoroughly cleaned out.

JACQUELYNN FISHER 
Rating:
5.0

Nothing, the staff were friendly and welcoming. All of my questions were answered and everything was thorough. Great job!

Tracie Craft 
Rating:
5.0

Customer did not leave a comment.

Damien McDougal 
Rating:
5.0

They were very friendly and helpful

JENNIFER GODDARD 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Noble 
Rating:
5.0

Staff is very knowledgeable and friendly.

Philip Seabrook 
Rating:
5.0

Customer did not leave a comment.

Price Cathey 
Rating:
5.0

Customer did not leave a comment.

William Hamblin 
Rating:
3.0

I did the 24/7 rental but still had to go inside to get the key. Once again I couldn't find the drop box for after hours return.

KEITH COSBY 
Rating:
5.0

Customer did not leave a comment.

CARLEEN FISHER 
Rating:
1.0

It is completely unethical to charge additional days for equipment return on the day of the contract. The employee told me it was alright to just leave the equipment 5 minutes after closing. I was charged a late fee AND an additional day rental, even though I had permission through the employee and customer service.

Thomas Kehr 
Rating:
5.0

Customer did not leave a comment.

Chris Little 
Rating:
2.0

No one was at the facility when we arrived for pick up. We had to cancel our reservation and reschedule for Wednesday June 10th. Again no one was at the location so we had to go to Salem and Gettysburg for a truck pick up and pray that someone would be at 3936 Salem so we could rent the storage unit. It was a very bad experience from June 6th until June 10th.

Jhanera Hall 
Rating:
5.0

Everything was Perfect!!!!

Sharita Frazier 
Rating:
5.0

Customer did not leave a comment.

Kristie Mcknight 
Rating:
5.0

Staff is awesome!!!

Kristin Young 
Rating:
5.0

One big issue... the truck didn't have a full gas tank. I was told that this is a standard practice. I had to purchase gasoline by estimating. I don't think this is a fair practice since I was willing to pay to refill the tank after my use. Thanks.

Douglas Miller 
Rating:
5.0

Customer did not leave a comment.

Valerie Melson 
Rating:
3.0

Customer did not leave a comment.

Josephine Taylor 
Rating:
5.0

Customer did not leave a comment.

LaToya Coleman 
Rating:
5.0

very satisfied

Michael Williams 
Rating:
5.0

Customer did not leave a comment.

Rose Jones 
Rating:
4.0

Customer did not leave a comment.

Princie Fuqua 
Rating:
5.0

Stephen was very pleasant and helpful. Excellent customer service

Kimberly Rice 
Rating:
5.0

I do not like the fact of taking a picture of my ID

John Pennix 
Rating:
5.0

Nothing everything was great!

Jasmine Hoosier 
Rating:
5.0

It's all good

Chris Shepherd 
Rating:
5.0

Everything was good

Rondale Drain 
Rating:
4.0

Continue your good work.

Vonda Ford 
Rating:
5.0

A single employee in this location seems dangerous to the employees safety. Also having a single employee tends to leave areas of the business not managed and subject to possible loss. Customer service from your representative from this location was outstanding and a great example of what is wanted in an employee!!

Mark Chaney 
Rating:
5.0

Customer did not leave a comment.

George Hollowell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Porter Harris 
Rating:
5.0

Customer did not leave a comment.

Thomas Jones 
Rating:
5.0

Avery time I rented anything from U-Haul, I got A-one service and anything I had to rent. from the one on Salem and Gettyburg location. Cora E, Crenshaw

Cora Crenshaw 
Rating:
5.0

Owner was very professional and helpful.

Wayne Whitmill 
Rating:
1.0

I was not told to check my check in by phone. I brought the truck back at 8:00 Am per the contract time. I was charged a 23 after hour fee. The manager stated it was my fault, because the store was closed. Again I followed the check in instructions, I placed the key in the lock box. He stated some one could have fished it out the lock box and stole the truck. Which was parked in its assigned place. I will think long and hard before using uhaul again

Tanisha Richmond 
Rating:
5.0

Customer did not leave a comment.

Stephen Long 
Rating:
5.0

Customer did not leave a comment.

James Campion 
Rating:
3.0

I thought that the rate that I was charged would allow me to keep the truck for 24hrs. I told the agent that I should be done in 4hrs, but unforeseen circumstances forced me to have it longer. I didn't realize that I could've been charged for an extra day just because I went over. In short, if the rate is not for a 24 hr. period, then it should be communicated. Also, the guy was rude when I returned the truck. I will probably go elsewhere to rent a truck.

Charles Davis 
Rating:
4.0

I had asked to have them call me and use my credit card but they charged my son in law when he came to get the truck. He was doing me a favor . I reimbursed him but it wasn’t how I had asked it to be handled

joe dodson 
Rating:
3.0

Customer did not leave a comment.

Nayiasha Taylor 
Rating:
4.0

Customer did not leave a comment.

Kelvin Judkins 
Rating:
5.0

Customer did not leave a comment.

Teresa Wilkinson 
Rating:
5.0

When I reserved a U-Haul online they sent me to to a location , that I passed by one to get to tge one they sent me too .. Also there are some other local ones that were not even given to me as and option to reserve at .

Ginger Mccracken 
Rating:
4.0

Customer did not leave a comment.

Markeyta Brown 
Rating:
5.0

Good place. Good prices. Good service. In and out. Highly recommend.

Amber Bullock 
Rating:
2.0

Money hungry and a fee before my time to pay on the date. Rude will never use your place for storage again.

garrett mason  |  Overall Experience 
Rating:
5.0

Great customer service

Tiona Christian 
Rating:
3.0

Customer did not leave a comment.

Shron Flowers 
Rating:
4.0

Customer did not leave a comment.

Stephanie Mcdonald 
Rating:
5.0

Customer did not leave a comment.

Larry Kennie 
Rating:
5.0

Customer did not leave a comment.

Rebecca Oquinn 
Rating:
4.0

Not the best of locations for a 1 AM drop off, or any time for that matter. The guy at the counter was friendly and professional. The key return slot is damn near impossible to find.

Bill Edgington 
Rating:
4.0

Customer did not leave a comment.

Kamille Harris 
Rating:
3.0

Customer did not leave a comment.

Ashley Marcum 
Rating:
3.0

Customer did not leave a comment.

Andrea Perkins 
Rating:
4.0

Customer did not leave a comment.

Steven Lewis 
Rating:
5.0

Customer did not leave a comment.

Ericka Rountree 
Rating:
5.0

.

Glenda Jordan 
Rating:
5.0

None

Brian Leslie 
Rating:
4.0

Customer did not leave a comment.

Carl Price 
Rating:
5.0

Customer did not leave a comment.

Debra Lamotte 
Rating:
2.0

Miscellaneous charges on my account. I’ve been charged differently from what’s showing on my receipt

Daleshay Sims 
Rating:
5.0

Customer did not leave a comment.

Kenneth Wilson 
Rating:
5.0

Excellent customer service. Staff is patient, courteous, and knowledgeable. They went above and beyond for me.

Nalisa Thomas 
Rating:
5.0

Customer did not leave a comment.

Aaron Brown 
Rating:
4.0

Matthew was very nice & helpful

Faniethia Beach  |  Overall Experience 
Rating:
3.0

Thank you

Anthony Ellis  |  Overall Experience 
Rating:
4.0

my only complaint is there is one person working and they have to leave to show another customer something. it took a while to get waited on

April Williams  |  First Impressions 
Rating:
5.0

Very respectful and friendly

Annie Adams  |  Overall Experience 
Rating:
5.0

Service was very respectful,fast had no problem explained rules and policy

Annie Adams  |  First Impressions 
Rating:
5.0

Na

GENALE BROWN  |  Overall Experience 
Rating:
5.0

Manager and staff was very professional .

Barbara Davis  |  First Impressions 
Rating:
2.0

I was given the wrong information on several different occasions

Dalora Heard  |  Overall Experience 
Rating:
5.0

The staff is absolutely amazing. They all deserve raises; my grandson is a very busy an Matt keeps him very entertainted. We only closed storage units because we no longer live in neighborhood.

DEJANARRIO LUMPKIN  |  Overall Experience 
Rating:
5.0

Great service

Concetta Starks  |  Overall Experience 
Rating:
5.0

The uhaul staff are knowledgeable, friendly and very professional. They were very helpful in all phases of my Moving and storage

John Barron  |  Overall Experience 
Rating:
5.0

The facility was very clean and smelled clean. The staff was very helpful and polite.

Karen Johnson  |  Reservation 
No reviews have been submitted for this location.

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