Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was excellent, wouldn't change anything related to this rental.
John B
Rating:
3.0
People there were very helpful! Great service!
Bill F
Rating:
5.0
The only thing I can fault them on is they didn’t give me the closest drop off. Pass two other U Hauls on the way to the drop off that was assigned to me and 5hey all were nicer then my drop off point.
Walter D
Rating:
5.0
The service was excellent and Nicole was very personable.
Terry M
Rating:
5.0
Nothing. Staff was wonderful, polite, and knowledgeable
Mark W
Rating:
5.0
Nothing all good
andy c
Rating:
5.0
The installation was very quick. Took only about 35 minutes on a 2024 Honda CR-V. People were very friendly and responsive to questions.
William H
Rating:
5.0
Customer did not leave a comment.
John Y
Rating:
4.0
Customer did not leave a comment.
RICHARD O
Rating:
5.0
Customer did not leave a comment.
Mike S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Xiang Y
Rating:
5.0
This experience was absolutely wonderful from start to finish. Highly recommend, and the price can't be beat!
Kathleen N
Rating:
5.0
Very fast check in and out, excellent personal
TOM O
Rating:
5.0
Keep up the good work!
Dominic R
Rating:
5.0
All good. Nothing comes to mine.
Denise G
Rating:
5.0
Customer did not leave a comment.
Steven R
Rating:
4.0
Customer did not leave a comment.
Angela S
Rating:
5.0
I am a happy customer. Rented moving van by stopping by and reserving. All Uhaul prices and procedures were explained clearly. Picked up van on date requested and was able to drop van off the night prior to scheduled due date.
Shawn W
Rating:
5.0
Dave, I believe is the managers name always does a great job. He was the only one there today on 4/09 and was very efficient and as always polite.
William S
Rating:
5.0
Customer did not leave a comment.
KENNETH W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMAS M
Rating:
5.0
rent here all the time always a great experience
scott p
Rating:
5.0
Customer did not leave a comment.
Garrett C
Rating:
5.0
Customer did not leave a comment.
tisha g
Rating:
5.0
Customer did not leave a comment.
Donald W
Rating:
1.0
Personnel was very rude, made backhanded comments to questions I had, and was generally unfriendly. Dave seemed to be having a particularly bad day.
Krisitn N
Rating:
5.0
The lady there was helpful and efficient.
Douglas D
Rating:
4.0
I would like to get the name of the person that bought my unit
Stacey A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff Z
Rating:
5.0
Very friendly. Everyone was super kind. It was close to their closing time, but they were as friendly and as kind as if we had walked in at noon. This is my second time coming to this location and I will never go to a different Uhaul. Everyone is super nice. 10/10 would definitely recommend.
Christina W
Rating:
5.0
Customer did not leave a comment.
Kimberly P
Rating:
4.0
Had tech problems / slow device.
JASON B
Rating:
5.0
Customer did not leave a comment.
Jenneva M
Rating:
5.0
Friendly and helpful
Janett J
Rating:
5.0
Customer did not leave a comment.
Michael K
Rating:
5.0
Don’t change anything!!
William S
Rating:
5.0
the best
Alrelis R
Rating:
3.0
Ramps that slide out for the smaller box trucks. Give me a price cut because of how often I rent the U-Haul trucks. I should get a discount. On top of renting the trucks and vins often, I rent storage units through U-Haul also.
Maci j
Rating:
5.0
Customer did not leave a comment.
ROBERT K
Rating:
5.0
Fantastic service. Professional staff.
DARLINGTON M
Rating:
5.0
Quick drop off and very friendly!
Ronald M
Rating:
5.0
Customer did not leave a comment.
Garrett C
Rating:
4.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Superior Service, Frendly, Competent, Attentive All that with a smile.
Brian C
Rating:
5.0
Customer did not leave a comment.
Paul E
Rating:
5.0
Customer did not leave a comment.
John D
Rating:
5.0
Customer did not leave a comment.
prem b
Rating:
5.0
Customer did not leave a comment.
Cheryl H
Rating:
5.0
Manager was very helpful and friendly.
Nick C
Rating:
5.0
the staff here is great I rent alot from this location, they are always helpful, polite and easy to work with. I live close it is always a great experience. thank all of you
scott p
Rating:
5.0
Customer did not leave a comment.
Kevin S
Rating:
4.0
Customer did not leave a comment.
Ron H
Rating:
4.0
Customer did not leave a comment.
James H
Rating:
5.0
Staff was great friendly helpful and accommodating.
Thank you
john c
Rating:
5.0
Customer did not leave a comment.
Greg S
Rating:
5.0
Love it
Pedro R
Rating:
5.0
Customer did not leave a comment.
Steven M
Rating:
5.0
Customer service was professional,
Highly efficient
Jorja W
Rating:
1.0
The owner was rude.
ASHIS K
Rating:
5.0
Customer did not leave a comment.
Edward D
Rating:
5.0
Customer did not leave a comment.
kevin k
Rating:
5.0
Customer did not leave a comment.
Tracey R
Rating:
5.0
My hitch was installed quickly and the assoc was a pleaser to work with!!
I only use U HAUL!
I do recommend U Haul to anyone in need of their service.
Wm D
Rating:
4.0
Only negative is they did not do a walk around to look for damage. When I got home I had an email stating to inspect the unit before I leave, When I tried to access the site I could not.
Dale L
Rating:
5.0
Customer did not leave a comment.
JEFF S
Rating:
4.0
Very prompt service.
Dennis M
Rating:
4.0
Everything and everyone was gteat
Wade L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brandon j
Rating:
5.0
Customer did not leave a comment.
tristan T
Rating:
5.0
thanks
AIME E
Rating:
4.0
Customer did not leave a comment.
James S
Rating:
5.0
Customer did not leave a comment.
Alan R
Rating:
5.0
Customer did not leave a comment.
Alan R
Rating:
5.0
Customer did not leave a comment.
Richard B
Rating:
4.0
The staff is friendly, but short staffed. The computer was down (interestingly, it was down the last time I used U-Haul). They were able to access things from their phones.
I am used to waits and issues when going to U-Haul. Again, not the people, but the organization is a problem.
Kevin K
Rating:
5.0
When checking in it would be helpful to give a reminder what the clearance is on the truck being rented. I know it seems like the obvious but those of us who are not truck drivers just are not thinking about that issue.
Theodore B
Rating:
5.0
Customer did not leave a comment.
Jonathan H
Rating:
5.0
Super friendly and helpful
Kimberley M
Rating:
5.0
Customer did not leave a comment.
EVA O
Rating:
5.0
If I need a Uhaul, this location is the one I always choose
Daniel J
Rating:
5.0
No suggestions to improve the team was quick, polite, and helpful both picking up and dropping off.
JOHN E
Rating:
5.0
Customer did not leave a comment.
Landin C
Rating:
4.0
This location does not come up in a Harrisburg search. I know it's there and that is how I found it online. These guys are really good to deal with and they deserve to be put out there more.
Allen S
Rating:
5.0
Customer did not leave a comment.
Joseph W
Rating:
5.0
Sales associate was efficient and super helpful.
Amybernard r
Rating:
5.0
Customer did not leave a comment.
Roger z
Rating:
5.0
A very helpful and knowledgeable staff
Philip S
Rating:
5.0
Customer did not leave a comment.
JUSTIN G
Rating:
5.0
Customer did not leave a comment.
Kathy W
Rating:
3.0
Improve the check in/pickup process.
Linda Z
Rating:
5.0
Customer did not leave a comment.
Luis R
Rating:
4.0
Customer did not leave a comment.
Karen K
Rating:
5.0
Being able to do everything on the app was easy and much appreciated
Richard B
Rating:
4.0
The lady that helped me was top notch customer service
Joe B
Rating:
5.0
Customer did not leave a comment.
Lynn W
Rating:
5.0
Customer did not leave a comment.
TARA E
Rating:
5.0
Very prompt service!
Michael G
Rating:
5.0
Customer did not leave a comment.
brian G
Rating:
4.0
This U-haul location was good. The owner was helpful, equipment worked well and they had what we needed. The U-Haul app is a nightmare. I could not check in to pick up my rental because the app kept crashing. When I brought the vehicle back and began the return process (again through the app due to being after hours) I would get almost all of the way through taking the pictures required for rental return and the app would wipe them all out. This happened no fewer than 8 times before the app completely crashed and now that truck reservation cannot be found on my account.
Vincent D
Rating:
3.0
The unit has snow on it I had to clean it off my self and then load car on. And on my way to my location I had a blow out on the trailer. Tires going out can not be helped but was on the side of road for almost 4 hours of my time was to long. There was other uhaul places with in 7. Miles of me with a car hauler there should have just brought me a different trailer
Bill J
Rating:
5.0
Great customer service!
Thomas M
Rating:
5.0
Great service
Melvin M
|
Online Move In
Rating:
5.0
I'm grateful for the excellent service your team provided from move in to move out, and for the safety and security of the facility.
JILL L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
barb n
|
First Impressions
Rating:
4.0
Staff was friendly, very knowledgeable. They took the time to explain everything to me, sometimes twice! Lol! They were great when we returned everything as well. And explained again how to access my storage unit.
LEEANNA L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
roberto m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUAN J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Naneyshka R
|
Overall Experience
Rating:
5.0
I appreciated how helpful and kind both Mike and Darlene were during the process of renting my storage units!
JILL L
|
First Impressions
Rating:
5.0
We used the facility for several years. Our products came out in great condition.
Solid R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kevin l
|
First Impressions
Rating:
5.0
Place was very helpful, had free storage for month after arriving.
They accommodated my needs, accepted my trailer and storage return with no issues.
Bob H
|
First Impressions
Rating:
5.0
Everything was how expected
Norberto G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike S
|
First Impressions
Rating:
1.0
When I told staff I was moved out they continued to charge me for 7 more months
Sandra H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa M
|
Overall Experience
Rating:
5.0
Every person that this facility was very helpful
Riscardo C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yoko S
|
Overall Experience
Rating:
5.0
The floor in the unit was not good, cause I had put something’s on the floor and ruined my furniture
Max G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tamara E
|
Overall Experience
Rating:
5.0
Kenny was helpful and very respectful. Went above and beyond for me even when I changed unit sizes. Very friendly guy and highly recommended from me.
Deann H
|
First Impressions
Rating:
2.0
The unit had a wasps nest and I was stung by a wasp which I am allergic to and to be medicated quickly. I removed my credit card and it kept taking out charges instead of the card I replaced it with. Then I rented a truck several days before moving all belongings out of the unit and we returned the truck only to receive a letter saying we were late with our storage unit which we had alerted we moved when we turned in the truck.
TANYA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon L
|
Online Move In
Rating:
5.0
Very helpful staff, very friendly.
Innessa H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen O
|
First Impressions
Rating:
3.0
There were no signs indicating location for the garbage bins.
BEATRIZ C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy B
|
Overall Experience
Rating:
1.0
I prepaid for 4 months and moved out before the 3rd month and they did not give me my refund for the last month.
Don't ever pre pay!
WILSON P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawon H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILSON P
|
First Impressions
Rating:
5.0
Shawna was friendly, and efficient. She made the quick visit a great experience
ERIC J
|
First Impressions
Rating:
5.0
You have the best store manger ever shawna is excellent, went above and behond to help me with my move.
IGOR P
|
First Impressions
Rating:
5.0
All the staff were wonderful to deal with and very helpful in answering any questions. Although they were sometimes busy, I was always greeted pleasantly and professionally.
Lori R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Breonna S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEXANDERLANGSTO J
|
Overall Experience
Rating:
1.0
Overpriced on storage and uhaul truck rental.
AUSTIN W
|
Overall Experience
Rating:
5.0
Move-in experience was great! Ethan took care of the issues with first storage unit. Very helpful in making this a 5-star experience. New storage unit met my needs and then some; highly recommended.
John S
|
First Impressions
Rating:
3.0
I was very disappointed in the dimensions of unit 1261. Due to an 2' x 1' outcropping on back wall along with wooden crossbeams along the top. It is at best 4' x 5' x ~6.5'. This is not a dispute; rather, an observation about misinformation in the unit description. I expect a call from representative to correct this issue. Three stars as average for move in ease vs. not as stated in description.
John S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Myint H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BEATRIZ C
|
First Impressions
Rating:
1.0
Tried to charge me for free storage lost the reservation how do you get to smaller rooms
Glenn B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Neil S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Schaffer S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Max G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHELE O
|
First Impressions
Rating:
5.0
Ethan was very friendly & knowledgeable. Very excellent service.
Valerie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRIS K
|
Overall Experience
Rating:
5.0
Everyone was very helpful! Madyyson went above and beyond to assist!
Roseanna M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAWRENCE W
|
First Impressions
Rating:
2.0
Was never given a fob the alarm goes off but no one gets alerted
Could just open door to area and anyone could walk into area, not secure at all
No one answers phone at office
Took over 2 weeks and then finally had to go to close out order
No one returns calls
Christine B
|
Overall Experience
Rating:
5.0
My only issue was that my storage facility was not available externally, but that was just a misunderstanding on my part. It was clearly labeled as interior, so I don't know what I was thinking, but I will know in the future!
Kevin M
|
First Impressions
Rating:
3.0
The experience with the storage unit was excellent. The move out experience on your website was horrible. Every time I got done with the process, the final screen would say my session had expired. I tried using the chat and after the tech read my problem, she disconnected the chat. I verified I was still online so internet was not the issue. I tried from both my cell phone Via cell tower and my laptop via cable modem. I finally had to go to the store in person to move out.
Eric W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GRANT W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BENJAMIN K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lakisha H
|
Overall Experience
Rating:
2.0
The two gentlemen at the counter were unprofessional like they didn’t really care! And the card reader system didn’t work. Paying $170mo for storage You would spect a nice customer service!!!
Edgar C
|
First Impressions
Rating:
5.0
Only issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?
charles z
|
Overall Experience
Rating:
3.0
Pass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit.
With that said no one came to see why alarm sounded?????
charles z
|
First Impressions
Rating:
4.0
Seem to have a pest issue at the end.
William A
|
Overall Experience
Rating:
3.0
Didn't like that I had to pay for a lock from you when I was told I could use my own lock.
William A
|
First Impressions
Rating:
5.0
The facility was a great place to store some boxes and other items while moving in to my new house.
Mack M
|
Overall Experience
Rating:
1.0
The "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.
Marsha S
|
Overall Experience
Rating:
5.0
My service was excellent and appreciated the assistance I received.
Patty M
|
Reservation
Rating:
4.0
Nice guys! Prompt service!
Erin S
|
Reservation
Rating:
5.0
Easy and convenient. Janie
Janie J
|
Reservation
Rating:
1.0
Resolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won’t fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.
Jay M
|
Reservation
Rating:
5.0
My overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way
Francine C
|
Overall Experience
Rating:
2.0
I believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.