Customer Reviews for U-Haul Moving & Storage of Hamilton

3,040 reviews

1070-1088 Rymal Rd E   Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)

(905) 575-4202

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(905) 575-4202

1070-1088 Rymal Rd E
Hamilton, ON L8W3N6
(Upper Ottawa & Hwy 53)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly!! Pricing is very reasonable, much better than many of the other local rental agency's.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

paul B. 
Rating:
5.0

Customer did not leave a comment.

antonio a.  |  Overall Experience 
Rating:
4.0

The rating is due to the excellence staff and how they problem solved. But when I arrived there was no Internet and had to wait quite a while for them to access my booking. I don’t understand why you don’t have things backed up on paper or accessible when there’s no Internet. And secondly the unit that I rented was not actually available. So they had to problem solve to make sure I actually had space to store my stuff U-Haul also didn’t have the truck that I rented at the location that I rented it at. U-Haul really needs to get its act together. And not the employees who work in the offices but the head office

Alexis F.  |  First Impressions 
Rating:
3.0

We had a 26 foot truck and it was damn near impossible trying to maneuver it in that location. If someone was to rent a truck bigger than 20 feet I would not recommend this location to them

Alexis F. 
Rating:
5.0

Customer did not leave a comment.

RICK K. 
Rating:
1.0

If my name and unit number are not revealed to this store Manager, I will say that she is rude and unprofessional and disrespectful. I think that the final staw- aside from the ongoing financial strain- for me to finally move my staff out was the incessant emails about updating my address (why? My bill was paid every month for 3 years) but really it was the woman Cayuaga. She is a monster.

WILLIAMMARK B H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Praveena M. 
Rating:
5.0

Customer did not leave a comment.

Brianne G. 
Rating:
5.0

U-Haul was dirty inside

Tiffany W. 
Rating:
4.0

Customer did not leave a comment.

Dennis M.  |  First Impressions 
Rating:
2.0

Overall the staff could just run the place better. 1 question I said no to because it really should have been 2 questions. Clean? Yeah clean enough, but well maintained? Not so much in my opinion. Many times when trying to access my unit the sliding doors closest to it were locked and i had to go around and get a staff member to unlock it. Most recently the exit gate near my indoor locker has been blocked off with pylons for some reason and many uhaul vehicles were left parked in the area, so i had to reverse my vehicle down the aisle so that i could get back out through the entrance. Im not a fan of the regular aggressive almost monthly price increases, it was getting too expensive and not worth it. When i was first looking at getting a locker, the staff told me i could reserve one for the night while i discussed it with my wife, then the next day when i went to sign up it had been sold to someone else and i was told they cant hold them, so i lost the locker i supposedly had reserved. A little more tlc from the staff could make the difference between mediocre and great. Oh and one more thing... all the little sharp screws sticking out of the wall of the storage locker might be a safety concern to think about.

Stephen M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter T. 
Rating:
3.0

Customer did not leave a comment.

rey t.  |  Overall Experience 
Rating:
5.0

Excellent service from the two young men working at the location today. Very pleasant to deal with and helpful. Keep up the good work

mohammad A. 
Rating:
1.0

This location gives no support at all to their customers I rented a truck from this location & had breakdown I got no help at all from roadside & on top the employees at this store screwed me up with big bill. They called me from diff number & no call was recorded. People at this location don't value their customers at all. All they know is to take money out of people pocket Not recommended at all to rent

manav G. 
Rating:
5.0

Professional and quick

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

Ghassan A. 
Rating:
5.0

Customer did not leave a comment.

Othman A. 
Rating:
3.0

The lady manager at the desk was extremely rude without any courtesy to the customer. She needs to understand it is because of the customers she is able to run the business and not the other way around. Her attitude was the WORST !! The management needs to replace her else there will be serious impact on your business.

neeraj K. 
Rating:
5.0

Customer did not leave a comment.

Jombyl M. 
Rating:
5.0

Rates are revised after the Contract signed.

naveed a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joseph C. 
Rating:
4.0

I have really nothing to say about improving. I just wanted to say the young man that served me was very polite and walked me through everything. Great place.

catherine M. 
Rating:
2.0

Unable to pay via credit card without calling each month. Very frustrating. Also, this location charged me a late fee even though I had moved out a week earlier and they confirmed. Staff were never around when I was there and needed help.

Kale B.  |  Overall Experience 
Rating:
5.0

Can't think of anything to add at the moment. The team at this location are quick and efficient. They go the extra mile for the customer.

Jordan A. 
Rating:
5.0

The lady that helped us was very nice and efficient.

julie S. 
Rating:
1.0

Customer did not leave a comment.

Tyler B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LORDEN T. 
Rating:
5.0

I have been renting Uhaul trucks for moves for many many years and this location was by far the most efficient, friendly centre I have ever attended. The yard is immaculate and the gate keeps everything secure, the staff was extremely efficient and friendly. Hats off to this location!

Nicole S. 
Rating:
5.0

need improvement for customer vehicle parking

Amit D. 
Rating:
5.0

The guy who served me was quick, friendly, and easy to work with. Highly recommended!

Jordan A. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

shakiel w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edward K. 
Rating:
4.0

Only problem I have was it’s cost. Very expensive for the smallest locker you have! 129$ that’s just crazy, I could have got it cheaper elsewhere. Maybe price match should be an option Over all very nice service, the young lad who helped me was very charming and helpful

Margaret B.  |  Overall Experience 
Rating:
4.0

It was good for what I had in storage even though it was for 2 months

Paul n.  |  Overall Experience 
Rating:
3.0

The experience was good overall, what I was unhappy about is that for a moving company not to have advertised supplies or moving equipment like dollies and carts available to rent... ever, is beyond me. This is supposed to be what they excel at, and to not have it is a disappointment. I was told that they don't supply or stock that even though it's available on the site when booking. Also, if you plan to leave your vehicle there as you rent, there are no spots. You have to park off-site somewhere.

Vito F. 
Rating:
3.0

Customer did not leave a comment.

ross F. 
Rating:
1.0

The only positive experience that I had was that the employees were nice guys. I will not return to this u haul!

DENNIS A. 
Rating:
5.0

Customer did not leave a comment.

Solomon A. 
Rating:
5.0

Customer did not leave a comment.

Fitzgerald G. 
Rating:
3.0

Customer did not leave a comment.

GERALD O. 
Rating:
5.0

Very friendly and helpful staff.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Shaun Y.  |  Online Move In 
Rating:
3.0

Staff and facility was good; however, the 7' x 10' x 8' Interior 2nd floor storage locker reserved 2 weeks prior to move in date was not available (over booked facility?) Forced to rent larger more expensive 10' x 15' x 8' outdoor unit that I didn't want? Poor on-line reservation system.

Scott R.  |  First Impressions 
Rating:
3.0

Vehicle was received dirty. Steering wheel was sticky and I I had to wipe it down myself with a disinfectant wipe.

Raza K. 
Rating:
5.0

Customer did not leave a comment.

Victoria K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debbie B. 
Rating:
4.0

Customer did not leave a comment.

urszula N. 
Rating:
4.0

Customer did not leave a comment.

Mike R. 
Rating:
3.0

better signage where the entrance is

Douglas S. 
Rating:
5.0

We appreciate the employees who helped us with picking up the truck and dropping off. Especially Brenda who helped us so much. Very kind, you truly are a blessing. Thank you 👍👍

Adam K. 
Rating:
5.0

Customer did not leave a comment.

Akshar P. 
Rating:
5.0

Professional and Polite staff Great Experience

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Hamad A. 
Rating:
5.0

Customer did not leave a comment.

Chetney M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kathy C. 
Rating:
5.0

Customer did not leave a comment.

Alexander A. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN DONOVAN D. 
Rating:
5.0

Great Service and Professional

Stephen H. 
Rating:
3.0

Customer did not leave a comment.

Trekia M. 
Rating:
4.0

Customer did not leave a comment.

brenda r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikola T. 
Rating:
5.0

Customer did not leave a comment.

bruce d.  |  Overall Experience 
Rating:
5.0

.

Terrance P. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

We were very satisfied with the service provided and would definitely recommend this U-haul location to family and friends.

emanuel v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Excellent Service

JUAN CARLOS M. 
Rating:
4.0

Customer did not leave a comment.

Bill F. 
Rating:
5.0

Customer did not leave a comment.

MILAN B. 
Rating:
5.0

Customer did not leave a comment.

Atilla G. 
Rating:
1.0

I had to walk all the way across the large lot to "find" the truck then walk all the way back to obtain the key. Then drive my car a block away to park and then walk back in the rain to pick up the truck. No dolly in the truck per my order. Won't use this location again.

P-Shawn R. 
Rating:
5.0

Staff was very nice. Everything was easy.

tram anh c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

barbara a.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yasseen A. 
Rating:
5.0

Customer did not leave a comment.

Trevor H. 
Rating:
3.0

I had reserved a one way truck and moving blankets. The morning of I was told I had to return it to the same location and there were no blankets available. This made for a very frustrating experience.

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

Jino J. 
Rating:
5.0

Cargo Van worked well. Clean. Got good gas mileage. Store personnel were pleasant and handled business in a pleasant professional manner.

James C. 
Rating:
4.0

Some mud in the back of the truck

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

maria H.  |  Overall Experience 
Rating:
5.0

We were told that the storage was 5x12 it was not we measured it and it was 4ft 5 inches x 11ft 3.5 inches this is false onformation and we are not in getting for what we were told. We were not happy about this.

marisa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Sam H. 
Rating:
4.0

I never give an excellent rating, I was quite pleased.

Peter A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry P. 
Rating:
5.0

Customer did not leave a comment.

Shirley Stephany E.  |  Overall Experience 
Rating:
5.0

Everything was so smooth and easy. I will use Rymal Road site from now on!

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Mike J. 
Rating:
5.0

Customer did not leave a comment.

Joanna G. 
Rating:
5.0

Customer did not leave a comment.

Alexander D. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Gurbhinder K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherine N.  |  Overall Experience 
Rating:
3.0

Vehicle was not clean. There was mud on the inside all over windows. Steering wheel was dirty and outside of vehicle was covered in mud

Anne F. 
Rating:
5.0

Customer did not leave a comment.

TOWHIDUL W. 
Rating:
5.0

The men were young but very experienced in their jobs so overall I think they and you as a company are very good keep the charges low and you will always have good customer support

Misty W. 
Rating:
4.0

everything has gone well, no complaints

Peter A.  |  Overall Experience 
Rating:
5.0

Excellent service when I came for my rental, wouldn't hesitate to come back

Mike J. 
Rating:
5.0

Excellent costomer service. A job well done.

Jeanette M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

MARK E. 
Rating:
5.0

Customer did not leave a comment.

Anjelo E. 
Rating:
5.0

Nothing. Original equipment was not available. Uhaul contacted me. Adjusted satisfactory. Worked quite well and very satisfied.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Return after-hours is a very lengthy process

Stanton S. 
Rating:
5.0

Customer did not leave a comment.

Fay B. 
Rating:
5.0

Customer did not leave a comment.

Stephan R. 
Rating:
5.0

Customer did not leave a comment.

Ericson O. 
Rating:
2.0

If your location staff can't record a last name or address correctly how do you suppose you'll keep your business? Also trying to rush a customers return to the point of no vehicle inspection, no return of deposit (was exuberantly told its an Authorization and I don't need to do anything). Customers that are moving, are already facing extreme costs. By doing this, you remove their ability to pay others, buy meals during the move, etc. Wait times for refunds unless punched into the machine can take up to 30 days to process. Slowing down and doing it right will return customers. Doing it wrong will cost you a possible court battle over the spelling of a name. Maybe even your job. Do better please.

joesph V. 
Rating:
5.0

Nothing.

Mike K. 
Rating:
5.0

Was very satisfied with the immediate attention that was given to our urgent situation and the professionalism of the service clerk both on the phone and at the location. Thank you again for all your assistance.

Jonthan B. 
Rating:
5.0

There is no parking space for cars of customers in the location. I parked my car across the road and it was raining. I was drenched running across the road.

OBINNA C. 
Rating:
5.0

Nothing. Staff were friendly and helpful

doug A. 
Rating:
5.0

I had different employees at pick up and drop off and all were amazing!

Stephan R. 
Rating:
5.0

Customer did not leave a comment.

Carl S. 
Rating:
4.0

Quick and easy 👍🏽

Ronald W. 
Rating:
2.0

I felt my belongings were safe while in storage at this location. A few concerns I did have though: - When initially occupying the unit, I was charged for a lock I never took. Staff had promised to refund me for the unused lock, but task was never completed. - Office smells of cigarette smoke.

Reuven B.  |  Overall Experience 
Rating:
5.0

They saved me in a very bad situation. Thanks again guys, have a great day and life!!! My hero's!!!

steve S. 
Rating:
2.0

Customer did not leave a comment.

Morrison K. 
Rating:
5.0

Customer did not leave a comment.

sherry F. 
Rating:
5.0

Quick and easy

ron J. 
Rating:
5.0

Customer did not leave a comment.

Tennesha O.  |  First Impressions 
Rating:
1.0

I asked for a bigger unit 3 times now. They did not even look. These guys were so lazy not even check around town for me. Not even go online and check with your one 800 number search stuff. Very disappointed. I've been using U-Haul for a very very long time. That will be coming to an end. I am storage stuff at units all over the place. This location and the last occasion no help.....

Timothy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bob s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juvy b.  |  Overall Experience 
Rating:
5.0

They are amazing!

Muhmmad A. 
Rating:
1.0

don't rip people off

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

pedro C. 
Rating:
5.0

Customer did not leave a comment.

JonRyan M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

Karen N.  |  Overall Experience 
Rating:
3.0

I received an email stating my rent was going up by around $50. That's quite a jump and part of the reason for leaving. I was left on hold a few times for around 20 minutes each time and ended up having to hang up and call back. But they did assist me with my issues when I did finally get to talk to them. Perhaps a phone system that reminds that there's a phone call still on hold would be beneficial. Thanks for everything though and I would still recommend you.

Dawn F.  |  Overall Experience 
Rating:
3.0

not sure how i rate u guys yet. u sent me this review. i still have a locker there but come to find out its not in my name lol. someone was looking in to it almost 2 weeks ago still nothing....please call me. sherri 3653366925

Lauren Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

estrada c.  |  Overall Experience 
Rating:
5.0

Staff made my experience of moving items into storage very pleasant. I would like to compliment them on their efficiency and pleasant demener during my time there. I would recommend this facility to anyone I know. Thank you for the opportunity to express my gratitude.

michael g.  |  First Impressions 
Rating:
5.0

Was exactly what I needed for a time.

Sherry N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA W.  |  Overall Experience 
Rating:
1.0

The staff at the Hamilton location, Upper Ottawa and Rymal road are extremely rude and disrespectful of there customers. They make promises to their customers that they have no intention of honouring. When the staff is confronted on the promises they made, they tell the customers that it’s not their problem and if you don’t like it you can “ GET OUT”. That is what I was told and then threatened to have the police called. I will never use that uhaul location ever again and will tell everyone that I can. That location needs a new owner and new staff. Uhaul is a disgrace, money hungry and do not care about their customers.

Beverly B.  |  Overall Experience 
Rating:
3.0

The door needs repair or replacement. The unit was not fully secure due to gaps in the door.

Nicole B.  |  Overall Experience 
Rating:
5.0

Ok

Wayne E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Staycy J.  |  Overall Experience 
Rating:
5.0

Staff at the facility were wonderful to deal with

sheilah l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula r.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Jonly the price is high

Sabri H.  |  Overall Experience 
Rating:
4.0

Staff were courteous and helpful. Facilities were clean.

warren g.  |  Overall Experience 
Rating:
1.0

Found mice poop all over my stuff. The stuff is rude especially the lady. Not sure why they want to work if they don’t know how to talk to the customer.

Naseer Ahmad T.  |  Overall Experience 
Rating:
5.0

Staff very helpful.

DOUGLAS A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexander y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evgueni (Eugene) P.  |  Overall Experience 
Rating:
1.0

Would not recommend this location to anyone. End using the services on Centennial. The two young gentlemen were trying their best but the General Manager Brenda has the worst customer skills I have EVR experienced. Instead of listening to her customer she thought it was more important to smoke and roll her eyes. Then when asked again for assistance she decided to yell. Compliant already filed at your head office 1-800-789-3638 Customer service. Reference ID: 4134898

kim j.  |  Overall Experience 
Rating:
5.0

Brenda and her team were very helpful. Thank you!

Reuven B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARYL L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARYL L.  |  Online Move In 
Rating:
1.0

The owner Brenda Cayuga needs to get management training…her attitude towards people is extremely disgusting…I think that is why I will never deal with u-hual again…thanx

Sue A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy C.  |  Overall Experience 
Rating:
1.0

The stuff was very very rude yelling and was not giving me the right answer that I wanted to now

Fatymo D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIELLER G.  |  First Impressions 
Rating:
3.0

Everything was decent. The unit itself was well lit and well looked after. Clean and well taken care of. The customer service the young gentleman i interacted with was excellent. However, i feel the older blonde lady could improve her attitude. I have interacted with her twice and both times she seemed annoyed to be dealing with customers. Almost like she was being bothered whilst dealing with a customer. Not impressed as someone who is a manager myself, her attitude needs room for improvement. Kimd regards.

ASHLEY C.  |  Overall Experience 
Rating:
4.0

I always found the staff very helpful and the facility was clean and well maintained. My unit was easy to access and provided the temporary storage that we needed after downsizing.

David H.  |  Overall Experience 
Rating:
5.0

Thanks to Brenda as she was so helpful, friendly and very knowledgeable. I really appreciated everything she did for me at Uhaul over the past 28 years.

GALDERMA C.  |  Overall Experience 
Rating:
5.0

I had my storage unit for 2 years and always knew that my belongings were safe. It truly is such a great relief knowing that everything is safe & clean. Thank you for the wonderful service.

Connie S.  |  Overall Experience 
Rating:
1.0

I asked for a larger unit to avoid paying for 2 units but was told no larger units were available. When the unit assigned was found with a lock on it I was offered the larger unit which I asked for. I had already paid for 2 units and was not offered a reimbursement of any kind.

Sheena W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara D.  |  First Impressions 
Rating:
5.0

The whole process was easy and convenient.

Beverly B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Earl M.  |  Overall Experience 
Rating:
5.0

Experience was good but i was livingtoo far away.

paula j.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Troy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jezeriah H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joseph n.  |  Overall Experience 
Rating:
5.0

The facility and staff were great. Minor issue was my address couldn’t be changed even after changing it online and customer service trying to change it. I moved and it’s still showing my previous address. Overall a great experience and will definitely use Uhaul again if or when needed.

Eva G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nail Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WESLEY b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

michele M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rebecca D.  |  First Impressions 
Rating:
5.0

Awesome people to deal with

sandra r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua C.  |  Overall Experience 
Rating:
5.0

Was well taken care of and storage was great thank you. I will use you guys again before I die.

Sandra D.  |  Overall Experience 
Rating:
4.0

Good experience overall.

Tara R.  |  Overall Experience 
Rating:
4.0

The only comment I have to make is that every single time I go to access the locker , the staffs cars were parked in front of my unit . It was a bit annoying to continually go in the office and ask them to move . They should be parking elsewhere.

Shelly L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert p.  |  Overall Experience 
Rating:
5.0

Great customer service thanks

Bob G.  |  Overall Experience 
Rating:
5.0

This is the second time we've used U-Haul. I'm sure we'll be back.

Michael M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mohammed K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROXANNE L.  |  First Impressions 
Rating:
5.0

I had to move from my home of 19 years to a apt storage was needed, been with U-haul 6 years an they always have been great 👍🏻 I never had a bad word with any employee, everyone was always nice an friendly helpful. The area was always clean an always easy access. Thank you to Breanda an her team for taking care of my things 😄

TRACY R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vince R.  |  Overall Experience 
Rating:
1.0

Not a great experience at this location. We had some issues and asked for the manager and we were told there was no way to contact her. After having to argue with the under trained staff, we received a number. The manager was extremely rude and the matter was escalated. We never received any follow up on our complaint from head office - and we’re told that if we were lying, we would be black listed from Uhaul. I’ve had great customer service at other locations, but definitely not this one. I would not recommend Uhaul - no one should be treated as we were.

Lindsay J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mathew P.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jennifer M.  |  Overall Experience 
Rating:
1.0

If you don't have good customer service with the staff to the clients then all the rest doesn't matter meaning, clean facility, secure, hours of operation, accessibility is totally irrelevant without good customer service. This is why I'm leaving a poor rating.

Trevor m.  |  Overall Experience 
Rating:
5.0

Excellent location with brilliant and very helpful team

LEKHBIR S.  |  Overall Experience 
Rating:
5.0

Staff was amazing

dylan s.  |  Overall Experience 
Rating:
5.0

Thank you!

BETTY I.  |  First Impressions 
Rating:
3.0

There was no lighting in the unit. The people in the office were not at all friendly. Snow removal was horrible we were in the end building and sometimes couldn’t get in. When asked about it in the office we were told it’s self storage. And snow removal wasn’t that easy for them to do.

wendy h.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

aldaine m.  |  First Impressions 
Rating:
2.0

The in-store staff were very nice and always were able to help resolve any issues we had. I believe it was extremely unprofessional for someone to have been smoking in the unit beside mine on a lawn chair. Everytime we had seen her or had to deal with this woman directly she was extremely rude and disrespectful. She would cut us off and not heat our problem out fully. I want to reiterate that the rest of the staff was nice and helpful. For the sole fact of this one woman I wouldn’t recommend this Uhaul to anyone. The guys working there should definitely get a raise that’s for sure.

nichole f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Harry B.  |  First Impressions 
Rating:
4.0

I was a longer term rental and all was good. I was always pleased either service and apparently cleanliness. A much higher rating would have been given had there not been a significant amount of mouse s h i t, at first noticed on ghe floor and then when emptying the unit, on my furniture, the couches, inside empty dresser drawers. Born and raised on farm it does not freak me out, and is kinda expected.

steven n.  |  Overall Experience 
Rating:
1.0

Poor upkeep of facilities Snow removal is none existent When asking how to get into your unit even a couple weeks after a Snowfall, you get told that there is a shovel in the corner if you need to get into your unit

bruce R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Daren M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALD R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marissa L.  |  First Impressions 
Rating:
5.0

We booked on line, when we got to the office on Fri. March 25 @ 4pm the two young guys in the office were doing extremely helpful and even backed our UHaul 20 ft rental truck into our storage spot. They explained each procedure and walked us out to the keypad to show us. We are very happy that we chose UHaul rentals and Storage.

Gabe G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SPENCERCOSMO S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david w.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MARK C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Barbara T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cam r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas h.  |  Overall Experience 
Rating:
5.0

Location us very convenient for me. The price is very good.

Agnes F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAELL H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yifan J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean L.  |  Overall Experience 
Rating:
4.0

Sono issues. Courteous staff and helpful.

Carolina D.  |  Overall Experience 
Rating:
5.0

Very impressed with your staff, your facility, and security measures. We moved into our storage unit with ease.

Lynn W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eileen R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Graham K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thong T.  |  Online Move In 
Rating:
4.0

I Found Everything Was Good Although I Thought The Rates Were A Little High. But Overall It Was Sastifactery.

DAVID P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
4.0

I had a smooth move thanks to your excellent company.

Mark A.  |  First Impressions 
Rating:
4.0

Very helpful staff;

Leoncie N.  |  Overall Experience 
Rating:
5.0

The young gentleman, Jacob, who helped me was friendly, professional, very helpful. He answered all my questions and showed me how to use the access card. Thanks Jacob! You helped me feel calmer about my upcoming move and apprehension about finding storage space.

Carolyn G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ope Oluwa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrizia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

billie h.  |  Overall Experience 
Rating:
1.0

I rented a van and storage unit at the same time and they gave me 2 different locations. One location to pick up the van and the other was where my storage unit was. This was extremely inconvenient because I specifically rented from uhaul to have pick up and storage at the same location. I had to drive 45 mins extra and lost 1 hour of my rental time because of this. I am extremely upset with this process because it costed me time and money.

Miah-Marie L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff c.  |  Overall Experience 
Rating:
5.0

Very helpful staff. Great facility. Highly recomend. Professionally run.

Thomas L.  |  Overall Experience 
Rating:
3.0

Good service I happy

Istiati D.  |  First Impressions 
Rating:
2.0

Found mice droppings and I payed to have 24 our access and trying to access my locker was very difficult because of lack of parking .

Ricardo E.  |  Overall Experience 
Rating:
4.0

Excellent efficient service.

Thomas L.  |  First Impressions 
Rating:
4.0

My beginning experiences with Uhaul using the ubox system were very complicated and unpleasant, with every new facility I stored my items at the experience improved. Uhaul on Rymal rd was great, thanks.

Victor P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARYVICKYJODY N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lynn S.  |  Overall Experience 
Rating:
5.0

Jacob and Ahmed were particularly helpful and accommodating. Thank you.

sossina m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bradley L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dean L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARYE S.  |  Overall Experience 
Rating:
3.0

Very rude employees but the storage itself was super easy.

Brittany P.  |  First Impressions 
Rating:
5.0

MY EXPERIENCES AT U HAUL STORAGE LOCATED AT RYMAL, HAMILTON WAS EXCELLENT and SO WITH THE SERVICE.

louie g.  |  Overall Experience 
Rating:
5.0

Ahmad give an excellent service and very nice.Great fast service.Thanks

Bhardwaj M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YASAR M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jessica T.  |  Online Move In 
Rating:
5.0

Online move in process is excellent and very convenient

Virginia V.  |  Online Move In 
Rating:
1.0

Stop sending me this email. I’ve received this over 10 separate times. There is also nowhere for me to unsubscribe which is against privacy laws.

electronics l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa A.  |  Overall Experience 
Rating:
5.0

The staff made the whole experience very simple. They were very informative.

Lori F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carissa D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel A.  |  Overall Experience 
Rating:
5.0

I came home and told my family about the amazingly kind person that served me; he was quick and informative and took the time to show me how everything worked, and took the time to take me to my locker. Wonderful customer service provided, and I would like him to be acknowledged for his wonderful skills.

dawn b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIM F.  |  Overall Experience 
Rating:
1.0

Reserved me a 10x15 unit and paid in advance. Did not check to see availability and when arriving to use unit, they told me there was nothing for me and they refunded my money without giving me advanced notice not to drive all that way.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roberta h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael d.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lynsey C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Colleen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret D.  |  Overall Experience 
Rating:
1.0

Tereible service very rude front desk

Tyler M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katharine M.  |  Overall Experience 
Rating:
5.0

Thanks for all !!!

ARTUR B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORIS L.  |  Overall Experience 
Rating:
5.0

The staff are nice, and mind there own business. That’s all I was in need of, and they provided that to me well.

devon s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

natasha r.  |  First Impressions 
Rating:
5.0

We reserved a storage unit online at 3:30 and were onsite at 4:15, all while the boys managing the place were dealing with a Sunday-night-end-of-the-month rush staring down a 5:00 closing time ... and he still was patient and professional with us and our first timer questions. Got us setup in no time, took us to the other end of the property to show us the unit with tips and suggestions along the way. All over a great courtesy to us in our last minute planning rush. Well done!!

Brad B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paula m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERRY M.  |  Overall Experience 
Rating:
5.0

Great storage facility!

mark s.  |  Overall Experience 
Rating:
3.0

Could be a bit easy on prices

elizabeth b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony p.  |  Overall Experience 
Rating:
5.0

Customer service was great

roberta h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

connie m.  |  Overall Experience 
Rating:
5.0

Thanks

Sarbast A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thomas P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dave g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd O.  |  First Impressions 
Rating:
5.0

Love the experience.. no issues.

corlene b.  |  Overall Experience 
Rating:
3.0

Didn't have my storage locker they didn't put it on reservation when I called on March 18 I got there yesterday and they had to give me a bigger locker wasn't happy

elizabeth b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracy p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

byron j.  |  Overall Experience 
Rating:
5.0

Staff are amazing

TIFFANY S.  |  Overall Experience 
Rating:
1.0

Water damage on my stuff.

stephen s.  |  Overall Experience 
Rating:
5.0

Brenda and staff are great, very helpful Thank you

Katherine A.  |  Overall Experience 
Rating:
2.0

Try billing your customer by the week and days, not just the month. Give they the option.

Thomas K.  |  Overall Experience 
Rating:
4.0

We had a very good experience and the staff accommodated our needs. We just noticed when we moved in the floor had some stains on it, appearing to be a leak from the storage unit beside us (#354).

Tracy f.  |  Overall Experience 
Rating:
5.0

i believe the young lady's name was brenda who help me, she was very friendly and walked me step by step through the process. two thumbs up brenda...keep up the good work michele lipsit

michele l.  |  First Impressions 
Rating:
5.0

For a first time user, they were so patient in answering all my questions and offering options to better serve my move. First time yes, but definitely not my last. Thank you U-Haul Rymal/U.Ottawa.

gisele m.  |  First Impressions 
Rating:
5.0

I use Uhaul services a fair bit. I have not had any issues. They have been fair and provide good support.

Nic U.  |  First Impressions 
Rating:
5.0

It was most impressive how well everything went and less expensive than I thought it would be. I am one happy customer and I will definitely rent from U Haul again.

Brian G.  |  First Impressions 
Rating:
1.0

Horrible customer service , and the manager ( Brenda) Was useless. She did not try to help me when I called. We still need help 289-801-6544 Still waiting for someone to stop by with spare key

CARL D.  |  Overall Experience 
Rating:
3.0

There was ice on the pavement everywhere. It was unsafe to load the car

sylvette R.  |  Overall Experience 
Rating:
5.0

The rep was very helpful and pleasant to deal with!

Tammy J.  |  First Impressions 
Rating:
1.0

The manager on site was not customer oriented.

KEITH G.  |  Overall Experience 
Rating:
3.0

Facilities were very clean and adequate. Customer service on the other hand was very poor. Had dealings with Brenda Cayuga and she was very rude and unprofessional.

nancy s.  |  Overall Experience 
Rating:
4.0

All was acceptable. I did wait for service upon return but once served all was well. Thank you.

debbie b.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and courteous, I had no problems in my dealings with u-haul and would certainly use them again.

Margaret k.  |  Overall Experience 
Rating:
5.0

Upper Ottawa & Rymal location is the best facility I’ve had the pleasure to use. Easy access. Clean. Staff friendly and helpful.

christine c.  |  Overall Experience 
Rating:
5.0

Worked for me for what I needed

Wayne D.  |  Overall Experience 
Rating:
3.0

The floors in the storage facility are very rough. The elevator is small and slow. Parking makes it difficult to access the card reader and gate.

ryan d.  |  Overall Experience 
Rating:
5.0

The staff were friendly and helpful. The facility was very clean and secure.

Cathrine W.  |  Overall Experience 
Rating:
5.0

All my expectations were met.

Mauricio I.  |  Overall Experience 
Rating:
5.0

Thank you.. it was an awesome experience and I will definitely use U-Haul again if the need arises.

Drew A.  |  Overall Experience 
Rating:
5.0

Staff helpful and pleasant. Locker clean. Would recommend speaking directly to staff at location rather than going through U Haul corporate for more accurate and personal service.

christine c.  |  First Impressions 
Rating:
5.0

excellent staff and always were available to help whenever needed. facilities were well maintained and well lighted in the evening hours. We will always use U Haul for any of our storage or moving

Mel O.  |  Overall Experience 
Rating:
5.0

Always willing to help with any concerns or questions you have .

veenece m.  |  Overall Experience 
Rating:
5.0

Excellent customer service thank you.

carol g.  |  Overall Experience 
Rating:
5.0

Awesome

David C.  |  Overall Experience 
Rating:
3.0

Reasonably Secure , why have 24 hour access and no light inside My door was froze shut a couple times with a foot of snow in front Snow melted, soaked all my box’s Shovel snow away from exit swipe

JIM B.  |  Overall Experience 
Rating:
4.0

Over the years I did experience some problems with dampness, but these conditions improved.

PAUL J.  |  Overall Experience 
Rating:
5.0

Loved the atmosphere and everything about it. But buying a uhaul lock was the only down side experience. Other than that amazing staff.

haris b.  |  Overall Experience 
Rating:
2.0

Vacated my storage locker then received a bill the following month.

Rachel B.  |  Overall Experience 
Rating:
5.0

Had no problems, staff was helpful

bruce m.  |  Overall Experience 
Rating:
5.0

Great staff and service.

OEUN L.  |  Overall Experience 
Rating:
5.0

fantastic service!

lisa c.  |  Overall Experience 
Rating:
4.0

.

alyssa u.  |  Overall Experience 
Rating:
4.0

no comment the services was good!

malu a.  |  Overall Experience 
Rating:
1.0

Does the insurance cover pests? nope. $1400 sofa....destroyed. $1100 loveseat....destroyed $1200 mattress...destroyed $900 refridgerator....destroyed Mouse pee and poop destroyed everything thanks

Gordon S.  |  Overall Experience 
Rating:
5.0

Everyone was super helpful, helped us choose exactly what we needed and explained everything to us clearly. I couldn't be happier with the service!

Alicia D.  |  Reservation 
Rating:
2.0

The entire time I use the storage I had problem , I ask for 24hr access was told I have it but the agent forgot to activate the service, no customer service

simone s.  |  Overall Experience 
Rating:
5.0

A3esome service

dayle b.  |  Reservation 
Rating:
4.0

No brantford ON facility

dan w.  |  Overall Experience 
Rating:
5.0

Very nice people

marianne m.  |  Overall Experience 
Rating:
3.0

The truck was dirty. I swept it out before moving my stuff and twice afterwards. There was a warning label inside the box that a $25 cleaning fee would apply if it wasn’t swept out... not impressed.

jeff g.  |  Reservation 
Rating:
4.0

I found the staff to be very polite and helpful at all times. The locker was clean and easily accessible. If I ever need to use this facility again I will.

john s.  |  Overall Experience 
Rating:
5.0

I really enjoyed this storage facility the staff are always friendly

Katrina W.  |  Overall Experience 
Rating:
5.0

Awesome customer service

donna l.  |  Reservation 
Rating:
1.0

Mice ate their way into some of our boxes and ruined a lot of items.

Joanne M.  |  Overall Experience 
Rating:
4.0

The facility was well maintained and clean..the staff almost useless, management always grumpy. Convenient place, just don't ask staff anything.. they won't help.

Adrian F.  |  Overall Experience 
Rating:
4.0

I use uhaul always for moving and storage etc.

cassandra b.  |  Overall Experience 
Rating:
4.0

Gentelmen that I talked to on the phone, and then ended up coming in person so he could show what unit looked was a great help nicest person I talked to get a quick quote on the phone very inviting.

TONY R.  |  Overall Experience 
Rating:
3.0

Thank u

MICHELLE P.  |  Overall Experience 
Rating:
5.0

Very good and helpful staff.

MICHEL R.  |  Overall Experience 
Rating:
2.0

2 tvs were stolen from the storage☹

mohammed a.  |  Overall Experience 
Rating:
5.0

Great service!!

sylvia l.  |  Reservation 
Rating:
5.0

friendly and organised

shaun m.  |  Overall Experience 
Rating:
4.0

The only disappointment was that I did not get a credit back when not using the facility for the full time I paid for. I had to move my stuff 20 days before the end of the second month.

Suzanne B.  |  Overall Experience 
Rating:
5.0

Brenda, Victor, Phil and all staff are consistently safe, courteous, kind and professional. This is the service all U-Haul employees can be measured by, as they are true assets to your company.

robert r.  |  Overall Experience 
Rating:
5.0

Great

Chris R.  |  Reservation 
Rating:
5.0

Very clean and secure facility. Will recommend to friends and family!

Halyna B.  |  Overall Experience 
Rating:
5.0

fantastic service

george g.  |  Overall Experience 
Rating:
4.0

Well maintained facility with good access and clean, dry storage area.

raymond b.  |  Overall Experience 
Rating:
5.0

Thank you for looking after my belongings. If I ever need to have a storage unit again I will certainly choose U-Haul. I highly recommend your storage units. Thank you again. Sincerely Kathy

kathleen r.  |  Overall Experience 
No reviews have been submitted for this location.

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