Customer Reviews for U-Haul Moving & Storage of Haines City

2,046 reviews

3307 US Hwy 17-92 W   Haines City, FL 33844

(863) 588-0707

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(863) 588-0707

3307 US Hwy 17-92 W
Haines City, FL 33844

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jose gonzalez 
Rating:
1.0

I got there to return my equipment, the office was closed with a note they were in the back lot with a phone number. I called them a couple times before they even answered me. The lady said it would be about 10 minutes before she could get to the office. I waited over 20 minutes she never came, I had to leave the equipment there.

Jose Da Rocha 
Rating:
5.0

Customer did not leave a comment.

Kelly Papadem 
Rating:
5.0

We had a wonderful experience with this U-Haul location. Every time we went in, the service was excellent and everyone was so friendly and helpful.

Rhonda Johnson 
Rating:
5.0

Customer did not leave a comment.

KIRK SMITH 
Rating:
5.0

Customer did not leave a comment.

Horace A Daughtry 
Rating:
4.0

Customer did not leave a comment.

dean pettigrew 
Rating:
2.0

Everything was great and clean. The only issue is the manager or lady in charge needs better communication and customer service skills. Not professional at all. That particular location would get more business if management had more professionalism, need a new manager!!! This my second time renting there and the manager always moody.

Cameron Landers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gary Charles 
Rating:
5.0

First class operation...

william towns 
Rating:
5.0

Bueno yo diría en mi caso tener personal q hable español del resto más nada

Luis Mata Rodriguez 
Rating:
5.0

The lady in the office who took care of us was very friendly and helpful she made our day great..

CHRISTINE DELEON 
Rating:
4.0

Customer did not leave a comment.

William Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dariana colon 
Rating:
5.0

They were there for me in a pinch

JEAN-PAUL MENARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Lake 
Rating:
5.0

I never had a problem..clean and professioal atmosfere..i will always rent there when i need too..thankyou guys

LETICIA VAZQUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wilfredo candelaria 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY ALVAREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Coleman 
Rating:
5.0

Customer did not leave a comment.

Donald Starr 
Rating:
5.0

Customer did not leave a comment.

sam nunemaker 
Rating:
5.0

Customer did not leave a comment.

Ariel Acosta 
Rating:
5.0

Customer did not leave a comment.

justine rosario 
Rating:
5.0

Customer did not leave a comment.

ROBERT DOWNIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HECTOR SANCHEZ 
Rating:
3.0

Everything was fine overall, but there was one inconvenience on move-in I would like to share since you asked. In the row where my unit was located, there were 2 pick up trucks at the end blocking access into / out of this row of units. Not to make assumptions, but these trucks seemed to belong to employees because during the time I was there moving in they were just parked with no one in sight or anywhere near the vehicles. I drove around and entered the row from the opposite end of the row from where the trucks were parked, but while I was there another storage customer entered the end I entered from and was working for a bit as well. During the time they were there, there was no open way in or out of the row for my vehicle. For me to leave at that point, I would have had to back my SUV all the way down the row (since the row isn't big enough to turn around my vehicle) and ask that customer if they could move for me to back out, as there was not enough space to get by. They ended up leaving before I did so ultimately it wasn't an issue to have to get by them, but it was still a bit precarious to have to back my vehicle all the way down the row (it was getting darker out as well) and be sure not to graze either side while also watching for cars entering the only end that was open. It would have been much easier to drive down the row in one direction, and leave in that same direction. Again, I don't mean to presume that it was employees parked there, I could be wrong about that, but whoever owned the trucks had them parked blocking the entrance / exit of the row and no one was accessing any storage units near them, or otherwise ever came out near the trucks at all, so it seemed they were parked there rather long-term. In the end this wasn't a huge deal, but I did think at the time that if I had been towing a small trailer (which I expect to on an upcoming trip there since I plan to move my stuff from the storage unit to one of your towables which I will tow with my SUV), it would have been a nightmare to have to back a trailer down the long row to get out. So I'm hoping this isn't a common issue on return. I don't mean this to sound overly-critical, but since you asked for feedback I just wanted to share this as it was a concern on my first trip / move-in there.

Matt Rewis  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

jered rogers 
Rating:
5.0

Customer did not leave a comment.

Yvonne Hylton  |  First Impressions 
Rating:
5.0

Nothing! Customer service was amazing. Fast and easy!

Jean Maxian 
Rating:
5.0

Have always had good experiences with U-Haul. Staff extremely helpful at our facility.

KENNETH / Patricia ANDREWS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nerrissa Hall 
Rating:
5.0

Customer did not leave a comment.

Charles Kern 
Rating:
5.0

The people working there were super nice. I wish the location was closer to where I was.

JAMES MOSS 
Rating:
3.0

I transferred to a bigger unit and paid for it. Was moved out of 1st unit before due date and told the office person but you still took the payment for the unit I no longer have. Poor communication and your people were in my new unit because the lock was on differently. They should not go in unless I am notified first. Refund the payment for 779. Thank you.

Wendy Seymour  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

peggy walkup 
Rating:
5.0

Customer did not leave a comment.

Robert Downie 
Rating:
3.0

Customer did not leave a comment.

Yosef Moflehi 
Rating:
5.0

Awesome to work with!

Thomas French 
Rating:
5.0

Customer did not leave a comment.

Wilhelmina Lewis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

visence caceres 
Rating:
5.0

Customer did not leave a comment.

maribel prez 
Rating:
5.0

Customer did not leave a comment.

Aramis Figueroa 
Rating:
5.0

Customer did not leave a comment.

JOSHUA agustin 
Rating:
5.0

Lower the rental rates and storage rates

Yvonne Quintero 
Rating:
5.0

Kelly is the best ! Super nice and attentive !

TIONA ZAMBRANO 
Rating:
5.0

Customer did not leave a comment.

Wayne Velasquez 
Rating:
5.0

Customer did not leave a comment.

Ron Aaron  |  Overall Experience 
Rating:
5.0

You have always been so nice and your staff is great I would not go to none other uhaul to rent a truck. The guys from Moving Help.com who you recommend were great. Thank you and God Bless Rita Rosenbaum, Jon and Debbie Linder

Jonathan Linder 
Rating:
4.0

Customer did not leave a comment.

TERRY PEASE 
Rating:
5.0

Customer did not leave a comment.

GRETA SIMMONDS 
Rating:
2.0

Customer did not leave a comment.

Julie Faunce 
Rating:
5.0

Customer did not leave a comment.

Mark Kneeland  |  Overall Experience 
Rating:
5.0

State the actual size of the truck that you are renting! The 15 ft truck is 13 ft with 2 ft over the cab!

Steve Emmel 
Rating:
5.0

Customer did not leave a comment.

brian FOLDS 
Rating:
5.0

Fast and easy

mark nadeau 
Rating:
5.0

The receiving clerk was extremely helpful.

DONALD HULTEN 
Rating:
5.0

Customer did not leave a comment.

Donald Yawn 
Rating:
5.0

Customer did not leave a comment.

Robert Williams 
Rating:
2.0

Stop the people from loitering. Altogether there had to be 15 to 20 guys standing around. My son said they are looking for work and just ask people for work. It still made me very uncomfortable.

Diane Hancharik 
Rating:
5.0

We needed a place to store our items that we need for the winter in Florida. We are renting a house in Florida for a few months and couldn't bring everything in our car. We are happy with the services provided at the U-Haul in Haines City. They provided a safe place for our belongings. A light inside our storage space would have been very helpful. The light from the hallway was not bright enough to put light inside the storage area. Using a flashlight is a must.

James Tennant  |  Overall Experience 
Rating:
2.0

No one at this facility does there work right. I told them that I paid for my last month and they still tried to charge me. I have seen roaches and a mouse.

Diana Prado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARRY GETCHELL 
Rating:
4.0

The young lady who helped me at the counter did a very good job explaining everything to me...

Leonard Blocker 
Rating:
3.0

Customer did not leave a comment.

Joseph d Cameron 
Rating:
5.0

Customer did not leave a comment.

Kathy Thomas 
Rating:
4.0

Customer did not leave a comment.

theresa wall 
Rating:
5.0

Good place to have confidence in renting.

peter chariton 
Rating:
3.0

I prefered a 24/7 access, but its whats!

GILVICMAR GALINDEZ MONGE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel Garcia 
Rating:
2.0

The company we hired to help us unload they were very rude to. They would speak to us but not to them. We believe it was a racial issue; very discouraging. We were restricted on getting more than one box out at a time. We had two vehicles and wanted each one to tow so we had a leap frog situation going. We had to demand this and state this would take 2 days if we didn't and we would have to pay the movers another day. We were never told about no refunds on the monthly storage. We paid for 4 days of a month and Uhaul gets 27 days extra on the boxes. If we would've known this we would've gotten them emptied sooner. We ended up paying Uhaul $10,000.00 and you can't refund us $600.00; very disappointed. We have friends that are getting ready to move. I'll definitely warn them about our struggles.

Martin writer 
Rating:
5.0

This location is the only location I plan to use. They are all nice and get me checked out and back in quickly.

Chris Sitek 
Rating:
5.0

Customer did not leave a comment.

JOSHUA CRISTOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry Leonhard 
Rating:
5.0

Staff was always friendly and courteous. And had answers for why. All staff was wonder

Adam Angwin  |  Overall Experience 
Rating:
5.0

I have stored my belongings at this location since 2015. Kelly and Frank have always been very helpful, friendly and just all around great people. They are a great asset to your company. I will definitely store here again if I have a need in the future.

BOBBIE KNIGHT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

don laajeunesse 
Rating:
2.0

Customer did not leave a comment.

WILBERTO RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

JEFFERY PARKS 
Rating:
3.0

Customer did not leave a comment.

Janice Rodriguez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hazel Cutler 
Rating:
5.0

Everyone was awesome including the truck we have No complaints

Lashauntia Young 
Rating:
5.0

I had an excellent experience with this business! Location, cleanliness and staff were awesome!

NELSON PONCE  |  Overall Experience 
Rating:
5.0

I’m satisfied whit this haines city location, thank you for your service.

Nelson Vargas 
Rating:
5.0

Customer did not leave a comment.

Orlando Maldonado-Rodriguez 
Rating:
4.0

Try not look at me as though I’m about to rob the place when I walk in. It’s tough just being a black man sometimes.

Maurice Griffin 
Rating:
5.0

Customer did not leave a comment.

Irene Conrad 
Rating:
3.0

Uhaul had roaches in the cabin. I reserved a storage unit that wasn't available and was told to come back to next day because ppl move in and out all the time. I didn't have time to go back to see if a unit was available. I had a turn in time for 5pm, but missed the time because I had to find a storage unit. Customer service was nice, truck rode well

monyet anderson 
Rating:
5.0

Very friendly management and staff! Kept very clean! I would recommend this storage facility!

Colleen RAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laranda Price 
Rating:
5.0

Thank you very much for ur services

luis arellano mendez 
Rating:
5.0

This location has the Best staff. Always clean and great people

Jeffery Crisp 
Rating:
5.0

Customer did not leave a comment.

Richard Anderson 
Rating:
5.0

All the staff were very friendly and knowledgeable Kelly and Nate were excellent.

Gerardo Tavarez  |  Overall Experience 
Rating:
5.0

I’d be nice if yall take cash , the lady at front said “we don’t have a cash box “ not sure what that meant but all businesses should take cash

Josue Perez 
Rating:
4.0

Customer did not leave a comment.

Anette Grove  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerardo TAVAREZ 
Rating:
2.0

The price remains the same from quote to final booking!! Paid almost double compared price I was quoted..

David Rudisell 
Rating:
5.0

Nothing. Everybody was awesome. They made us feel like family. It was the best customer service we ever had in any of your service centers

claude Giguere 
Rating:
5.0

Customer did not leave a comment.

Bob Moss 
Rating:
4.0

Customer did not leave a comment.

Jorge Gonzalez 
Rating:
5.0

Megusto como metrato la sr.kelly me Tractor muivien y no se ablar mucho Ingles pero ella tuvo la pasiensia de escuchalme pues gracias Kelly teddy 120%

jose Vigo 
Rating:
5.0

Customer did not leave a comment.

Gerardo TAVAREZ 
Rating:
5.0

Customer did not leave a comment.

Chad Danos 
Rating:
5.0

Everything was great

Daniel Milinare 
Rating:
5.0

Customer did not leave a comment.

ken jacobs  |  Overall Experience 
Rating:
4.0

See above.

MARK HEMR 
Rating:
5.0

n/a

JAMES PILAND 
Rating:
5.0

Staff was warm and friendly. Process was quick and smooth

Raphael Sanchez 
Rating:
5.0

Customer did not leave a comment.

Candido Higareda 
Rating:
5.0

The owner, Kelly, was a delight. I was able to complete the work for which I needed to rent a truck more quickly than I had anticipated. When I returned the vehicle a day and a half early, she credited me for two full days. Customer service is significant in any business. Kelly personifies positive customer service. Her's will be my go-to place when I need another rental.

Richard Strangeway 
Rating:
5.0

Customer did not leave a comment.

STEVE CASEMIER 
Rating:
4.0

While I was checking out after renting some equipment, one of the employees loaded all the carts and boxes into the back of my truck. That was unexpected and very nice. I had an issue where I was double charged for a utility dolly and went back to the location and the manager was apologetic and took care of the issue right away. I don't think it's this location's issue, but the price of renting the 2 wheel utility dolly or 4 wheel furniture movers are almost ridiculous. They are close to what I can buy cheap ones for in the large hardware stores.

Don Kolczak 
Rating:
5.0

Customer did not leave a comment.

eric Baum 
Rating:
5.0

Customer did not leave a comment.

Irene Conrad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward alicea 
Rating:
5.0

Customer did not leave a comment.

Yolanda Houston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hector Bermudez Gutierrez  |  Overall Experience 
Rating:
3.0

Didn't accommodate my issue or ask y the truck was late

Tamesia Whitty 
Rating:
5.0

Very friendly and efficient

Mark Lykins 
Rating:
5.0

Customer did not leave a comment.

Ron Aaron  |  First Impressions 
Rating:
5.0

it's hard to say , i found the experience and treatment fantastic

Ricardo Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Kuykendall 
Rating:
3.0

Customer did not leave a comment.

Yomar Arthur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Waltege Amain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilberto Otero-Cruz 
Rating:
5.0

Great customer service!

Larry Thomas 
Rating:
5.0

Very helpful!

Steve Schneider 
Rating:
5.0

Customer did not leave a comment.

ASHLEY LOVE 
Rating:
5.0

Customer did not leave a comment.

Joseph Necessary 
Rating:
5.0

Even though the vehicle trailer was clean it needed the running lights to be repaired for safety purposes. The staff was very friendly, the location is a prime location and everything was clean.

ANA BRUCE 
Rating:
5.0

Customer did not leave a comment.

charles Davis  |  Overall Experience 
Rating:
5.0

The manager was incredible! He was patient and well informed. We have been dealing with Uhaul in Haines City, Fl rt 17 for 6 years and will continue, thanks to a well run business. Janis & Jonathan

JONATHAN CARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Cruz  |  First Impressions 
Rating:
1.0

Absolutely the best place to rent a storage space... staff is beyond amazing and helpful.

MARCOS MENDEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SOUTHALL  |  Overall Experience 
Rating:
5.0

This place is clean and has excellent service.

TOM MOSTELLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Italia Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JORDYN WATERHOUSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE BAILEY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Paul Grosskopf  |  Overall Experience 
Rating:
4.0

Kelly and her team always helpful . Would recommend them Brian H

brian horsburgh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARC ROSEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn McKeag  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jennifer bentley  |  Overall Experience 
Rating:
5.0

I totally recommend this facility. Kelly always goes above and beyond with her customers!!

ELIZABETH COLON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Therrell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jesus manuel Torres  |  Overall Experience 
Rating:
5.0

Kelly was so helpful and kind, she walked us through everything and we were definitely clueless. She displayed patience and knowledge and I’m thankful for her help!

Ariel Wolfe  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Maxiene Woodson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony cardino  |  Online Move In 
Rating:
4.0

None

Bianca De leon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA CASE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS NIEVES  |  Overall Experience 
Rating:
5.0

This is an excellent place to use for your storage needs..

OPAL GUERNSEY  |  Overall Experience 
Rating:
5.0

My experience with U hall from my move down to Florida from Wisconsin was great took care of all my needs !! And u hall storage Haines city (Kelly) Is a great manager!! You are very lucky to have her!! She has been great !! Awesome customer service and the facility is beautifully kept !! My storage shed was nice and very convenient!!

TAMMY BRUNSON  |  Overall Experience 
Rating:
5.0

Kelly was awesome in helping us with getting storage. Thank you

robert mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy alldredge  |  Overall Experience 
Rating:
5.0

Thank you for always being there when I had questions.

sharon scott  |  Overall Experience 
Rating:
5.0

The facility was excellent and the staff very efficient and helpful ! I would definitely recommend this facility to my friends.

Floyd Davidson  |  Overall Experience 
Rating:
5.0

I used this storage facility for 8 years and Kelly and her staff have always been helpful and accommodating to me throughout the years. Their service exceeded my expectations and I'd recommend their facility to anyone I know.

ANTONIO OR Crystal HODGES OR Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRA CASE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan Bradley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Petrus  |  Overall Experience 
Rating:
1.0

The employees lie at arrive after request the free month they told us there no room available. And send me to lake wales and the employee the lake wales help me and told me there space in Haines city. He tranfer the call to customer service and then there room available. When return to store they are angry because I have a reservation. Not satisfied with this store. Respectfully Pedro Terron

Pedro Terron  |  First Impressions 
Rating:
5.0

Great service so far.

KUNTA BRASWELL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raashawnya Marshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catina Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Bennett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wandra Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley lennon  |  Overall Experience 
Rating:
5.0

Extremely helpful and friendly staff!

Tinisha Jordan  |  Overall Experience 
Rating:
5.0

Love the management team

Katasha Felix  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

norma zapata  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sheila phipps  |  Overall Experience 
Rating:
5.0

Kelly is amazing, She took her time to explain The process in detail and with ease.

leonardo isaac  |  Overall Experience 
Rating:
5.0

Great people in the office! Friendly and helpful!

robert carpentier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Reynolds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yeremy Almanzar  |  Overall Experience 
Rating:
5.0

Staff was very helpful and very Professional….Easy to deal with.

stephen new  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FADAEL PHILIPPE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicholas hall  |  First Impressions 
Rating:
5.0

Amazing service! We did get a rat in our unit that destroyed a mattress but things happen. The staff was wonderful though and we are very grateful for all the help!

Joshua Mackelburger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keri Ricketts  |  First Impressions 
Rating:
5.0

Kelly and Frank are two amazing people who are so friendly, helpful and attentive to the customers. They kept the establishment cleaned, were always available to help and made the experience 100 times better.

melissa sola  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jeffery gernhardt  |  Overall Experience 
Rating:
5.0

Absolutely fantastic place and people. Customer service at it's best. I highly recommend using the facility!

Marcos Mendez  |  Overall Experience 
Rating:
5.0

Very pleased with the management and staff at this location! They were very helpful and friendly. They double checked the size of unit we had chosen would be the right size for our stuff since I had reserved it over the phone. Would 100% recommend this location for any uhaul needs!

Colleen RAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill Dykeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard bernier  |  Overall Experience 
Rating:
5.0

The manager and staff were outstanding. The provided exceptional customer service!

Patrick Casey  |  Overall Experience 
Rating:
5.0

I want to make sure that Kelly gets recognized for the way she treated us when we came into your business, it had been a rough day and I guess she sensed that and she was so overly kind and considerate to me that it made me feel so much better because someone truly cared, you have an excellent employee at your 17/92 location, please give Kelly the reconition she deserves. Sincerely, Annette Baker

annette baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHRYN WHITE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jorge santiago  |  Overall Experience 
Rating:
5.0

Kelly was great to deal with

TOM ICE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge santiago  |  First Impressions 
Rating:
4.0

Hope our whole rental experience is as excellent as the first day. Impressed.

KRISTEN DISHMAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Figueroa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Murphy  |  Overall Experience 
Rating:
5.0

Thank you for providing a safe, clean environment for me to store my belongings. The staff is wonderful!

Susan Belski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron McCormick  |  Overall Experience 
Rating:
5.0

Kelly was amazing and went above and beyond helping us.

Gary Gawinek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan Lee  |  Overall Experience 
Rating:
5.0

Kelly and Frank are the the best,Very accommodating and helpful.Highly recommend them if you need storage or rentals

Scott Howerton  |  Overall Experience 
Rating:
3.0

I got charged full month for 1 day

Joel Vegas  |  Overall Experience 
Rating:
5.0

Above average Service, I will recommend you to anyone who asks about storage.

LINDA MADDY  |  First Impressions 
Rating:
5.0

I have no complaints whatsoever will rent again there if i had to.. I recommend this place especially for their respectful and positive attitude.

alexis or leticia vazquez  |  Overall Experience 
Rating:
5.0

I've used many storage units over the years, and by far this is the best location I've had the pleasure of using, including other uhaul locations. The staff, Kelly and frank, have gone above and beyond in helping me with my storage needs. They always called me with changes in billing, changing unit locations to best suit my financial needs, and helped me with moving my things. They even came in to help me unlock my unit when I locked myself out. They helped me by working around my schedule, not theirs. They always treated me with kindness, and like I was the most important customer. I could go on and on. Please let them know how much I appreciated their service, and kindness. They truly have taken great care of me and my belongings since 2019.

Janell Phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD COLE  |  Overall Experience 
Rating:
5.0

Thank you again Kelly for your help!!!

ANDRIS GASCON RODRIGUEZ  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Corey Skeete  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Hall  |  Overall Experience 
Rating:
5.0

Kelly and Frank were very pleasant and they were always there to help you. We couldn't have had a better place for storage.

BOB & Janice COKER  |  Overall Experience 
Rating:
3.0

The only problem that I have was the roaches took some of them back home with me

felix Rivera  |  Overall Experience 
Rating:
5.0

Frank and Kelly went above and beyond to help me and I am forever grateful. I would recommend this location to everyone and anyone.

CRISTHIA RODRIGUEZ-ROSA  |  Overall Experience 
Rating:
5.0

Never a problem here.

CHARLES SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Sanchez  |  First Impressions 
Rating:
5.0

Great and amazing personal.

Walter Spinola  |  Overall Experience 
Rating:
5.0

Frank and Kelly are amazing. They went above and beyond to help me and I really appreciate them.

CRISTHIA RODRIGUEZ-ROSA  |  First Impressions 
Rating:
5.0

Great friendly service! Would recommend!

David Dejulio  |  Overall Experience 
Rating:
5.0

Frank and Kelly are simply the best! What a tremendous resource they've been during my years of moving around the area! I used other sites in the area, this Uhaul location is by far and away the best.

Stephen DeFilippo  |  Overall Experience 
Rating:
1.0

Worst company ever. I empty out my storage room at the end of the month and still got charged for the next month fee because I had automatic payment. I tried to get a refund from customer service but they freaking kept my money. Never again will do business with you people.

jose freire  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD COLE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

felix Rivera  |  First Impressions 
Rating:
5.0

Frank is extremely patient and helpful. He also did his best to help despite difficulties popping up during our set-up of the storage.

MATTHEW CHANDLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEB CORBIN  |  First Impressions 
Rating:
5.0

Fantastic service

chris gould  |  First Impressions 
Rating:
5.0

Stephanie and Frank were outstanding in getting me in and settled into my unit.

Vinnie Varrone  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra Nixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lyle Stiefel  |  First Impressions 
Rating:
5.0

Excelente, recomendable.

Juan D De Los Santos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Global Faces LLC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

esther rowe  |  Overall Experience 
Rating:
5.0

Everyone was very cordial. Will recommend to others.

James Worthington  |  Overall Experience 
Rating:
2.0

Frank the Representative was extremely rude did not follow my reservation showed me the wrong storage unit just to get me to upgrade to a bigger one very dissatisfied

Anahi Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chaninise Williams  |  Overall Experience 
Rating:
5.0

Best storage facility ever! Safe, clean, easy access and reasonably priced. Kelly and her staff are outstanding. They were always helpful and made me feel like a valued customer

Michelle Greeson  |  Overall Experience 
Rating:
5.0

Excellent service

Gloria Montilla  |  First Impressions 
Rating:
5.0

The employe that works the front desk. I cant fully remember his name but he looks to be there all the time. He has help me so much and makes sure everyone is taken care of. I rented my truck and gotten my storage here. Love how everything is maintained and how the ethics here are very good. I usually do not write reviews it I had to for this guy he’s top knotch .Thanks again.

Gregory Bazemore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose Torres  |  Overall Experience 
Rating:
5.0

Kelly was awesome

richard evert  |  Overall Experience 
Rating:
5.0

Gairy was extremely friendly and professional. Made the process easy and smooth. Would recommend!

mustafa bhatti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sabrika Tubbs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Treska Burnham  |  First Impressions 
Rating:
5.0

Was disappointed that I didn’t get one free rent ,rent a truck in sc one way to Florida.

Michael Llyod  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Hyson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe Wade  |  Overall Experience 
Rating:
5.0

The local staff was greatly helpful. However, there seems to be a disconnect between online and phone reservations going to the local facility. None of my 3 reservations made it to the local office. Corporate needs to look into this.

Suzanne Wall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverly siffeti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTINE SIMONDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judith butler  |  Overall Experience 
Rating:
3.0

All

CARL MILLER  |  First Impressions 
Rating:
3.0

They advertise one price and then by the time you’re already in there and how are your stuff in there than they go up on the prize like a big-time no I don’t think I would recommend it to anybody I’m sorry I’d be lying if I did and then I’ll top of that your key only works whenever it wants to work so you have to go back-and-forth from the front to the back to check in to check out and then sometimes it works and sometimes it on and then on top of that if you’ve already open the door one time then it’s hard to return to the carts because usually I won’t it won’t open again but anyways I’m glad I’m just done with that experience and I’ll never do it again

CARRIE CHAPMAN WALMSLEY  |  Overall Experience 
Rating:
5.0

What a great place to rent and the staff was the greatest!!!

lisa orisich  |  Overall Experience 
Rating:
5.0

Kelly and team were super helpful in a personal stressful situation. They made it all happen

mike harvie  |  Overall Experience 
Rating:
5.0

Can’t tell you how much I truly appreciate this place. You always seem to find a way to make my experience extra special. Thank you for everything you guys do!!!

SAMUEL FLEMING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joaquin Yourgulez  |  Overall Experience 
Rating:
3.0

Long time to ck in. more $ than expected. Then must buy insurance and there lock when I had 2 good locks.

Bob Zepik  |  First Impressions 
Rating:
5.0

Prompt, courteous and professional servic when moving in. Far beyond my expectations I am impressed with the staff at the UHaul site

Michelle Greeson  |  First Impressions 
Rating:
5.0

From the minute I walked in the store Kelly made sure I was well taken care of. You never know what a person is going through and she put a smile on my face until the minute I left the store. Its because of her I had a great experience. Thank you so much kelly

Jaslynn straight  |  First Impressions 
Rating:
5.0

Lady was ausome

richard evert  |  First Impressions 
Rating:
5.0

Always had a great relationship with all the people that work there.

VIOLET Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Garcia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jean St juste  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Backlas  |  Overall Experience 
Rating:
5.0

Kelly and Frank were amazing! Friendly, knowledgeable and professional. Thank you so much for all your help.

JANE BLY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Tadder  |  Overall Experience 
Rating:
5.0

Ya boi Philly (John) was very helpful and deserves a raise....

SHANTU LAWRENCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joaquin Yourgulez  |  Overall Experience 
Rating:
5.0

Kelly and Frank were always so helpful and friendly. The woman who cleaned the units was also an absolute joy! If I ever need storage again, this location would be our number one choice! Thank you!

David Byrne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Tanner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Landis  |  Overall Experience 
Rating:
5.0

I had storage unit for approximately 2 yrs never had any problems. Associates were always polite and helpful with any need I needed. I highly recommend this facility for others needs also. Thank you for your services sincerely Thomas

thomas french  |  Overall Experience 
Rating:
5.0

Both team members were extremely helpful and helped me resolve my issues with little notice. I thanked them personally and would definitely recommend the business to others

MALACHI MINES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morgan Tomson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johan Nieves  |  Overall Experience 
Rating:
5.0

Kelly, the manager, was absolutely perfect in every way! She had immediate answers to all our questions and really impressed us with her amazing customer service. She is incredible and you are so lucky to have her!

David Byrne  |  First Impressions 
Rating:
5.0

Kelly Thanks for taking good care of my Motorcycle Was a pleasure to deal with you Wish you the best Take care Dominique

Dominique Cossette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cludina Solomon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Lewis  |  Overall Experience 
Rating:
5.0

Despite U-haul customer service making some mistakes in setting up my storage unit the manager of the facility was extremely helpful and resolved the issues well. The actual storage facility itself was very nice.

David Jorgensen  |  Overall Experience 
Rating:
5.0

Very good people running this storage!

Jonathon Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Downie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Turner  |  Overall Experience 
Rating:
5.0

Very clean and I never worried about my stuff. The employees are awesome!

Robert Brummerhop  |  Overall Experience 
Rating:
4.0

We rented a climate controlled unit and it was easy to access, clean and had long bed platform trucks to use. I would recommend.

Kim & Glenn Dennison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsey or Casey Monette  |  Overall Experience 
Rating:
5.0

Excellent facility: clean, wide aisles, free dollies to use, easy access to the facility and from vehicle to storage room, friendly, helpful staff. Good job! Thank you.

Richard Beauton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maryland barrios  |  Overall Experience 
Rating:
5.0

Kelly is the best!

Abdel Mercado Roman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

todd rosebrow  |  Overall Experience 
Rating:
5.0

Excellent facility!! Clean, easy access. Moving is always a pain, but the staff and facilities here made it a much easier experience. Still a lot of work, but much easier. Wide hallways, dollies available for use, secure. Kelly and Frank are first rate. Very helpful, friendly. Would rate it "outstanding" if it were an option. This is a good place.

Richard Beauton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mike Tierney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maryam Ramos Melendez  |  Overall Experience 
Rating:
5.0

Very impressed on how easy it was to rent a trailer and then when returning, a 1-2-3 done. Renting a storage unit was very easy and Frank was an excellent staff and patient who answered a lot of questions on the phone and helped us get into a unit as fast as possible. Thank you

francis mccormack  |  First Impressions 
Rating:
1.0

The older gentleman I believe his name is Frank, in the end was the reason I didn’t leave. The employee which I wont name. Didn’t seem like he really knew what he was doing. I was interested in the 24 hour access that’s advertised and I was told they don’t do that there unless it’s a unique situation. Near the end of my visit Frank told the guy “you’re going to fast” bc he forgot to have me sign the contract. The response of the employee was “well I have things to do.” I admit I got there a little late in the day. However, the directions I received from google sent me to a Mexican restaurant at first which is why i didn’t arrive until 30 mins to close. In the end the employee seemed as if he’d be happier if I had just left but Frank is the reason I didn’t.

Versie Hildyard  |  First Impressions 
Rating:
5.0

Always willing to go above and beyond regular duties.

DEBORAH PRALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Thomas  |  Overall Experience 
Rating:
5.0

Excellent except she didnt clear us out when we took our things out. She took the card back from us but did not record that we were out of the unit . We do have a receipt from that day we took our stuff out though cause we rented a truck for our move out of the area for Jan 6th and have the receipt for it. We checked out of that unit the same day. Over all it was the cleanest and well kept place we have EVER used

Debra & Eugene Gesner  |  Overall Experience 
Rating:
5.0

Helpful and Friendly staff. Thanks for everything Frank.

PETER RAHMING  |  First Impressions 
Rating:
5.0

The employees were super friendly and helpful

Bruce Harbison  |  First Impressions 
Rating:
5.0

Absolutely great people and facility!

MARY KAY MONTROY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zulma mujica  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas French  |  Overall Experience 
Rating:
5.0

Kelly was awesome!!

eric dutchess  |  Overall Experience 
Rating:
5.0

With my constantly changing requirements, the entire staff, especially Kelly, made the entire process smooth and stress free. They provided quick and efficient assistance on any request I had. I highly recommend this facility if you are ever in need of storage.

James Robbins  |  Overall Experience 
Rating:
5.0

Above and beyond what I was expecting and truly exceptional customer service.

Robert Brummerhop  |  First Impressions 
Rating:
3.0

I don't know why the rates keep going up if everything is the same to me!!!!

Aljandro Tena  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Pettus  |  Overall Experience 
Rating:
5.0

The customer service is was very professional. The men in the counter is really good and super professional

zulma mujica  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sonia Miranda  |  Overall Experience 
Rating:
5.0

Katie and her entire staff have been professional, efficient, personable, and helpful. It has been a real pleasure to interact with them! If the price hadn't gotten so high, we would still be there.

CHRISTINE COSTA  |  Overall Experience 
Rating:
5.0

We were in a panic when we first got there regarding our movers. They were sympathetic to our situation. They made us feel so much more relaxed. They all had a good sense of humor and did a great job in helping every step of the way. Thank you so much everyone!!

Laura Marcotte-Jolicoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Stephens  |  Overall Experience 
Rating:
5.0

Frank was so helpful in our time of need. In a time where kindness is hard to find. Thank you so much. This location is the best.

Patricia Brown  |  Overall Experience 
Rating:
5.0

Used the units for about 4 years. downsized to 1 and then finally moved the rest to our home. Kelly Papadem was the BEST.

MARIE MCCALLION  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE HARGIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Stickel  |  Overall Experience 
Rating:
5.0

The representative at the front desk was very friendly and explained everything thoroughly.

Vishal Ramnarain  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Didier Arcia  |  First Impressions 
Rating:
5.0

Was a customer for 10 years and never had a problem with the facility. Definitely will refer friends and others to your faculty.

SUSAN DIEBOLD  |  Overall Experience 
Rating:
5.0

Everyone was so very helpful. They listened to our concerns. Will Definately use them again for all our moving and storage needs.

Laura Marcotte-Jolicoe  |  First Impressions 
Rating:
5.0

very friendly and helpful

Thomas French  |  First Impressions 
Rating:
5.0

The staff was always extremely helpful and friendly. I would recommend this Haines City U-Haul Storage facility.

Dawn Lyons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE HARGIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raymond cooper  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erick Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gail sandy  |  First Impressions 
Rating:
5.0

The facility is always clean. The staff is courteous and helpful

Carl Seidl  |  Overall Experience 
Rating:
5.0

Staff very friendly, always helpful, would recommend this location to anyone looking for a great place to store their extra stuff!

robert durham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edison FLorent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Lomax  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juana Ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Meredith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Bartos  |  Overall Experience 
Rating:
5.0

Clean Facility. Very friendly staff.

Lee Cross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James or Margaret Jackson  |  Overall Experience 
Rating:
1.0

Don't like how they lie and charge so much.

Marilyn Annette De La Paz  |  Overall Experience 
Rating:
5.0

From the moment I opened my storage unit in this location to the moment I closed it, everything was very pleasant, nice, and easy. Caitland is very helpful and so is everyone else. 100% recommended.

Cristal M. Garcia  |  Overall Experience 
Rating:
2.0

we We’re 25 minutes late called to tell them that was ok. The gas was over full and they charged an extra dats rental. I believe I should be refunded that charge as it’s ridiculous for pull in time

Melinda Maddox  |  First Impressions 
Rating:
5.0

Good staff, friendly, overall good service, I recommend them

Luz E Feliciano  |  Overall Experience 
Rating:
5.0

The staff were very friendly and supportive.

Lee Moyer  |  Overall Experience 
Rating:
5.0

Facilities and staff were top notch. Will recommend to everyone in the area.

Charles Bettilyon  |  Overall Experience 
Rating:
5.0

Great customer service

Iris Rivera  |  Overall Experience 
Rating:
4.0

Smooth, quick process. Lady was very pleasant.

Tim Duncan  |  Overall Experience 
Rating:
5.0

Kaitlyn that helped us was awesome! Went above and beyond to make sure we got what we needed.

Dawn Davis  |  First Impressions 
Rating:
1.0

Workrs has very bad attitudes

James Copeland  |  Overall Experience 
Rating:
5.0

Had the unit for 2+ years with no problems at all.

DARVEL HARRAL  |  Overall Experience 
Rating:
5.0

Thank You Kelly for making our first experience of using a Storage place in Florida a Great one. Also a Thanks to all the others in the office that helped out in our time that we had our stuff stored

Kimberly Croaston  |  Overall Experience 
Rating:
4.0

N/a

James Douglas  |  Overall Experience 
Rating:
1.0

No comment... Poor attitudes and horrible customer service skills

AMANDA MILLER  |  Overall Experience 
Rating:
5.0

Very nice staff working there, friendly, polite and ready to assist.

Lillian Rivera  |  Overall Experience 
Rating:
4.0

no comments

Desmond Bailey  |  Overall Experience 
Rating:
5.0

My UHAUL choice because the service by all staff members especially Kelly and Frank was exceptional. In a day where computers and robots are replacing the human touch the experience was refreshing.

SONJA ENGLISH  |  Overall Experience 
Rating:
5.0

Very nice and helpful.

David Bernal  |  First Impressions 
Rating:
5.0

The staff was very polite and professional every time I was there

randall haire  |  Overall Experience 
Rating:
5.0

The staff is over friendly they know what they doing they treat you like you're the only one there no matter how crowded they are I thank them or they courteous and place sincerely Jose

Jose Soto  |  Overall Experience 
Rating:
5.0

Everything went smoothly, my belongings arrived safely and on time. I would recommend using this service.

Rhonda Blackburn  |  Overall Experience 
Rating:
5.0

Much better than the competitors

Luis Fernandez  |  Overall Experience 
Rating:
5.0

Thank you for being an excellent co. to do business with..

Mary Ann Geisser  |  Overall Experience 
Rating:
5.0

Thanks to all of you. We love Uhaul.

JESUS RIVERA  |  Overall Experience 
Rating:
5.0

By far the friendliest people we've met are the own Kelly and her significant other that run the U-Haul. They went above and beyond what they had to and help but our minds to ease with any questions.

Ashley Chenoweth  |  First Impressions 
Rating:
1.0

The man was mad he was there on his day off to do inventory, told us he didn't have 2 give us an inside room on promo, didn't offer a room big enough for our stuff. No manager callback from Uhaul.

Adam Smith  |  First Impressions 
Rating:
4.0

Provided the service we needed in a timely manner.

Frederick RobertsJr  |  Overall Experience 
Rating:
4.0

Very helpful and accommodating staff.

Cliff McLeod  |  First Impressions 
Rating:
5.0

Great people

randall haire  |  First Impressions 
Rating:
5.0

Very kind and helpful in taking care of us. We made a very big move relocating our family. Thank you for all your kindness! 😊

kris hansen  |  First Impressions 
Rating:
5.0

Great

luis santiago  |  Overall Experience 
Rating:
5.0

Great people

SCott Horler  |  Overall Experience 
Rating:
5.0

Great friendly people, very convenient

Gene Scoggins  |  Overall Experience 
Rating:
5.0

So far excellent service. Thank you!!!!!

Pamela or david johnson  |  First Impressions 
Rating:
5.0

Good experience

WILLIAM JACK  |  Overall Experience 
Rating:
4.0

Was fine

jay/pamela /richards/mclane  |  First Impressions 
Rating:
4.0

Great communications

herb hunt  |  Overall Experience 
Rating:
5.0

Friendly staff

gary lefler  |  Overall Experience 
Rating:
4.0

Pleasant and efficient CSR.

Edna Morales  |  Reservation 
Rating:
5.0

Recomiendo q usen uhaul,mi experiencia fue exelente. Kelly la gerente del uhaul de haines city puso de su empeño para q todo saliera muy bien. Y los precios son bien bajos. Gracias kelly!

keila garcia  |  Overall Experience 
Rating:
1.0

A reservation made months beforehand was not easily accessed. Caused unnecessary anxiety and frustration for both me and employee trying to assist me. Not sure if it was a fault of system or employee.

Randy Walden  |  Reservation 
Rating:
5.0

Well a facility can appear top of the line it is the people that work there that make the difference to the customer. U-Haul Haines city Florida in their staff are the best of the best.

mike schuwerk  |  Overall Experience 
Rating:
5.0

Good service

MADELINE rivera  |  Overall Experience 
Rating:
1.0

After paying early, I received an e-mail stating I was overdue and a late fee applied. I went and showed receipt. 2 days later their lock was on unit and I could not get in. Found another place!

janie hepler  |  Overall Experience 
Rating:
1.0

I have been billed for a month that hasnt even happened. Person at 800 number said one thing and when I went it was another. I am not paying what I’ve been billed. Very sad, customer service sucks

Christine lords  |  Overall Experience 
Rating:
4.0

Experience was made painless by personnel. Thank you

Donna J Simmons  |  Reservation 
Rating:
4.0

Friendly and helpful. Nice facility.

Gregory Watts  |  Overall Experience 
Rating:
5.0

They are always friendly and take care of their customers

RAYANNE RIVAS  |  Overall Experience 
Rating:
5.0

Very friendly and convenient

DONNA METHERALL  |  Overall Experience 
Rating:
5.0

Everyone at the office was very helpful and professional. They went above an beyond with their exceptional service. A BIG kudos to them. It was a pleasure making busy with U-Haul.

Italia Gonzalez  |  Reservation 
Rating:
5.0

The employee's at this location are awesome,

PEGGY SAJEWSKI  |  Overall Experience 
Rating:
5.0

These comments are for uhaul in general, not Haines City. I do not like the fact you do not have partial month options. I needed space for 5 weeks, but still ended up paying for two months.

Michael Young  |  Overall Experience 
Rating:
5.0

Very polite and helpful. Storage units were very clean

CHRIS LA PORTA  |  Reservation 
Rating:
5.0

Kelly and Frank were great to work with. Very pleasant and efficient. They made the experience quick and easy and hassle free. Would definitely recommend or use their services again in the future.

Heidi Kirk  |  Overall Experience 
Rating:
5.0

I had a U-Box delivered there from out of state, and a local delivery company brought it to our house and managed the unloading and returned the box to Haines City. The process worked great for me.

ROBIN RIGAZIO  |  Overall Experience 
Rating:
5.0

The staff were VERY helpful in every way when I had to pick up my Inbox that had traveled 2000 miles across the country. The Inbox method for moving worked with the great help I received on both ends

Loretta Wright  |  Overall Experience 
Rating:
4.0

Very helpful staff

Lisa Arnold  |  Overall Experience 
Rating:
5.0

Thanks to Kelly and Dean for their help!

Alexandra Gavin  |  Overall Experience 
Rating:
5.0

The delivery women was great and she was really fast

ANGELA MARAGLIO  |  Overall Experience 
Rating:
4.0

You should make it so you can have two access cards to open gates per customer. We weren’t always together so the other one could not access gate

jody carmean  |  Overall Experience 
Rating:
5.0

Great location and great staff.

Ellen Johnson  |  Overall Experience 
Rating:
5.0

Great

Kevin Boyd  |  Overall Experience 
Rating:
5.0

everyone was so help full. overall great experience

maria duncan  |  Overall Experience 
Rating:
5.0

The staf were very accomodating, which allowed us to expedite our move. My kudos to the staff, I will recommend U-Haul, and specifically this office to friends and family.

Jack hoover  |  Overall Experience 
Rating:
5.0

Not a single issue

John and Rosemary Fitzgerald  |  Overall Experience 
Rating:
5.0

pricy but very secure and clean

Charles Hendry  |  Overall Experience 
Rating:
5.0

All good

george gambino  |  Overall Experience 
Rating:
5.0

i was very impressed with staff and facility .

kevin milliken  |  Overall Experience 
No reviews have been submitted for this location.

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