Customer Reviews for U-Haul Moving & Storage of Greenwood

1,514 reviews

254 Bypass 72 NW   Greenwood, SC 29649

(864) 538-4472

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(864) 538-4472

254 Bypass 72 NW
Greenwood, SC 29649

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

License plate is Arizona AL64387

Michael Jensen-Hammer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie Scott 
Rating:
5.0

I never rented or hauled a trailer before. The ease, the cost, the pick up and drop off was easy. Definitely wouldn’t hesitate to do again.

Norma Garrity 
Rating:
5.0

Staff was very helpful.

Becky Hawkins  |  First Impressions 
Rating:
3.0

Give customer at least a half or full tank of gas

Brionna Johnson 
Rating:
3.0

Customer did not leave a comment.

Santasha Shipman Highley 
Rating:
4.0

Customer did not leave a comment.

YOLANDA KEY  |  Overall Experience 
Rating:
5.0

The inside storage is fantastic. I was able to consolidate all of my storage needs and the one unit in a temperature controlled environment really pleased with the U-Haul facility. Everyone was super friendly and helpful and even the owner came while we were unloading to introduce himself super business.

John Beale  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William Sloan 
Rating:
1.0

I cleaned the truck out and they still charged me I swept it out good. I also did not use the hand dolley in back of truck they still charged me for it and on my paperwork I clearly stated I didn’t need it. They charged me because the tab was broke on it but it was in the way so I had to move it out the way to fill the truck up

DeAndre Reed 
Rating:
4.0

I had not been to this location before. I entered the parking lot from the west side. There is no signage directing where to drop off the truck.

JOHN GILSTRAP 
Rating:
5.0

Customer did not leave a comment.

WYKESTA CALHOUN 
Rating:
1.0

The manager lied to me about refund on unused time. Also overcharge me for mileage. Was very combative and unprofessional. Used U-Haul numerous time. After this experience I will never go back.

Ashley Barker 
Rating:
5.0

Will use again

Cheryl Brock  |  Overall Experience 
Rating:
5.0

We are always pleased with the service we get here! Super nice folks!

Kerry Trapnell 
Rating:
5.0

Greatest service ever!!

Angela Trapnell 
Rating:
5.0

Customer did not leave a comment.

Robert Sulkowski 
Rating:
3.0

Wake up!! Drove in and it was 100% NOT obvious where to drop off the trailer..... I had to approach personnel in the lot to finds out what to do. Need signs or something....... not user friendly for returns .

Frank Patterson 
Rating:
4.0

Tires on the truck were a bit scalloped and we're very noisy on the road. But all in all it was a good truck

aaron avery 
Rating:
5.0

Rental went very smooth I rented a 5x8 trailer It had a fold down ramp which was very helpful

TED KAUFFMAN 
Rating:
5.0

Customer did not leave a comment.

matthew DIBARI 
Rating:
5.0

Very organized and professional.

Leslie Poole 
Rating:
5.0

Customer service representative lied to me that my $100 cash deposit would be returned at drop off that day it wasn't

KYLE BROWN 
Rating:
5.0

Grade A customer service. Helped with everything that was needed for me to successfully hand my task at had!

Freddie Cunningham 
Rating:
1.0

I had someone follow me the entire ride. My cost went from $203.00 to $285.00, after I dropped it off. They stated that I had damaged something. Absolutely not true. So disappointed ☹️

DAWN ARMEL 
Rating:
5.0

I made my reservation at this location and a few days before my pickup day I was sent an email that said my pickup location had changed. I went to that location on pickup day only to find it closed that day with a note on the door to call. I called the number and no one called back. This was very frustrating and should not have happened. Why did U-Haul send me to a location that was closed. I then had to go back to where I originally booked it and told them the what happened. Thankfully they had a truck. They were very helpful but between going to the closed location and the time it took for reworking the new paperwork again I lost two hours out of my day. My question is how can a company send people to pick up a truck at a closed location. This is not acceptable at any level and should never had happened.

William Stevens 
Rating:
5.0

The truck I rented had a horrible “squealing noise” that I listened to for 200 miles.. I couldn’t determine where it was coming from.. but I’m pretty sure the people that rented it before me said something and obviously nothing was done about it!

Daphne Taylor-Smelz 
Rating:
5.0

Customer did not leave a comment.

William Lindsay 
Rating:
4.0

Customer did not leave a comment.

mary leary  |  Overall Experience 
Rating:
5.0

Very pleased

lionel jenkins 
Rating:
3.0

Could use back up cameras for the bigger trucks, it's kinda difficult to back up a big vehicle when u can't see behind you.

Willie Smiley 
Rating:
5.0

The manager Bryan was amazing and very professional.He had an customer in front of me but he communicated very well and let me know exactly what was going on…and I definitely appreciate that …Check in and out was very simple.I did not have to wait long at all ..Continue being AWESOME ..DEFINITELY a 10

Laquetta Ross 
Rating:
5.0

Customer did not leave a comment.

Linda Wakefield  |  First Impressions 
Rating:
5.0

To me it's the customer service polite,very quick on giving quotes and getting your rental on the road so you can go handle your business. An equipment is A1 perfection.

Jerald Anderson 
Rating:
3.0

Customer did not leave a comment.

james albert 
Rating:
5.0

Fantastic employees no improvement needed

Stephen Mann 
Rating:
5.0

Great staff and very knowledgeable and helpful!

George Wood 
Rating:
4.0

Customer did not leave a comment.

Jodi Leonardi 
Rating:
1.0

Customer did not leave a comment.

Brian Martin 
Rating:
5.0

Customer did not leave a comment.

JANET SWINTON 
Rating:
5.0

Customer did not leave a comment.

Morris Knight  |  Overall Experience 
Rating:
5.0

I’ve used this same U-haul location several times and have always appreciated their friendliness and professionalism

Deborah Gibson 
Rating:
3.0

Said rent me for 19$ well ended up being 75 😂

David Fonseca 
Rating:
4.0

Keep up the great service !

VICTOR WILLIAMS 
Rating:
5.0

Great service.

Ken Trapnell 
Rating:
5.0

Customer did not leave a comment.

William Piland 
Rating:
5.0

Customer did not leave a comment.

Charles Clinemyer 
Rating:
1.0

I didn't like because the guy didn't let me see how much fuel was left in the uhaul, because I had someone else drive. He was rude and I will not come back there again

Jessica Belcher 
Rating:
5.0

Bryan Tupper and Amber Nerger were wonderful throughout the rental experience. Everything was explained well and check in and out was a breeze. You have a great staff there!!

Maggie Wideman 
Rating:
5.0

Everything was excellent from the equipment, U-Haul employee and easy pickup and drop off.

BRYCE GILMER 
Rating:
5.0

Customer did not leave a comment.

Sharitta Andrews  |  Overall Experience 
Rating:
5.0

Brian was Very Helpful and Courteous and will recommend his services to my friends!!! Thanks Brian, Greenwood Store.

DANIEL GRUBBS 
Rating:
3.0

Equipment was supposed to be rescheduled by one more day and it was not so they canceled my reservation because they gave the truck out that I reserved

Anna Quisenberry 
Rating:
5.0

Good

Pinal Patel 
Rating:
5.0

Assume Store Manager but person who waited on me should train all your people on customer service

Jonathan Lockwood 
Rating:
5.0

The new 5 by 8 trailor had aircraft cable and hooks instead of chains that hook to ones trailor hitch. I like to lock my trailor to my Trailor hitch at night while parked do no one can steal it. I could not due this time. I like the ramp in the back that folds down and used the 2 locking mechanism and used two padlocks to lock the ramp in the closed position

John KIRKLAND 
Rating:
1.0

The entire experience was extremely frustrating. The equipment was faulty, and stopped working before we ever got to use the vehicle. Brian at the location was very rude and aggressive during personal transactions and over the phone. We did receive adequate assistance from roadside services through U-Haul but other than that the total experience was awful and I would highly recommend using a different service, other than U-Haul. We have filed a customer action file with U-Haul and are waiting for resolution and compensation for the ginormous headache of an experience. This was using U-Haul’s moving services.

JEANNE PEMBROKE 
Rating:
5.0

Customer did not leave a comment.

Laurel Lancaster 
Rating:
5.0

Nothing really everything was alright

Derrick Williams 
Rating:
5.0

Customer did not leave a comment.

JANET SWINTON 
Rating:
3.0

the fight over lock type was pathetic the roof leak issue was poorly handled - locals could not seek help without corp permission prices rose significantly for no reason. many staff didnt follow thru previously made commitments ultimately we left because it go too expensive for value received.

Earl Hamil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW LUND 
Rating:
5.0

Customer did not leave a comment.

Bradley Diel 
Rating:
4.0

Customer did not leave a comment.

Brandy Able  |  Online Move In 
Rating:
5.0

Had a flat during trip.

Mark Sorrow 
Rating:
5.0

Had little dirt nothing that really mattered

MARY ELKINS 
Rating:
5.0

Nothing. Transaction was done quickly and efficiently. Clerk was very personable, especially after having a couple bad customers.

RODNEY CLAYTON BOULA 
Rating:
5.0

Customer did not leave a comment.

Donald Poage 
Rating:
5.0

The experience was excellent. The ease of the transaction was appreciated!

michael murray 
Rating:
5.0

Great experience!!!!

Lynn Baker  |  First Impressions 
Rating:
5.0

customer service was spot on !

Chris Wightman 
Rating:
5.0

Customer did not leave a comment.

JAMES DRENNON 
Rating:
4.0

Customer did not leave a comment.

Ken Johnston 
Rating:
5.0

Customer did not leave a comment.

Thomas Rodgers 
Rating:
5.0

All good

Alan Maxwell 
Rating:
5.0

Customer did not leave a comment.

Ivan Petershine 
Rating:
5.0

Your represetaves for collection and return of the trailer I reserved were very friendly and professional . Equipment reserved was ready on time and clean when I received it. No improvements to recommend.

Norman Goering 
Rating:
5.0

Amberlee and Bryan really went above and beyond to help me out with a truck. Best uhaul service I have ever had. I would recommend their Bypass 72 NW location to everyone for moving truck needs and storage.

Ray Streetman 
Rating:
5.0

Being able to bring the car inside is great

jim nazzaro  |  First Impressions 
Rating:
5.0

Nothing customer service was excellent 5 stars

Denise Scott 
Rating:
5.0

Customer did not leave a comment.

William Atkins 
Rating:
5.0

Customer did not leave a comment.

Kristine Katagang 
Rating:
5.0

Customer did not leave a comment.

William Sisiam 
Rating:
5.0

I'm am so graciously grateful for the help and support I got from manager on such quick notice ,manager was super kind . Front receptionist served with a smile. It's nice when you get that kind of service when you so need it Price was reasonable and service was beyond great . I would definitely use this location again and highly .recommend . Thanks a million U Haul . -sincerely Lucy S-

lucy spiers 
Rating:
4.0

The last payment was to be reimbursed. But it has not been.

THERESA MCAFEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK MYLES 
Rating:
5.0

They were great.

MARK MYLES 
Rating:
5.0

Customer did not leave a comment.

charles camp 
Rating:
3.0

Customer did not leave a comment.

Angela Moreau 
Rating:
5.0

Customer did not leave a comment.

Zayne Limehouse  |  Overall Experience 
Rating:
5.0

I have used this location a couple of times now, they are amazing. Kind, courteous, and very professional.

Angela Moreau 
Rating:
5.0

Customer did not leave a comment.

Jason Bolden 
Rating:
3.0

Customer did not leave a comment.

Alisha Watson 
Rating:
4.0

Greenwood location is very good. Very nice people and helpful.

colin parsons 
Rating:
5.0

Great customer service.

Gary Riggs 
Rating:
5.0

The Bryan was great. Kind, professional and courteous. 2nd time renting from this location, will be back.

RANDY CASTO 
Rating:
5.0

I believe the woman’s name was amber. She was very sweet and helpful! I appreciated her working with me and explaining everything since I have never had a storage unit before. Will definitely continue using them!

Hannah Leigh  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryant Wardlaw 
Rating:
5.0

Customer did not leave a comment.

VERNA HUDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Nutt 
Rating:
5.0

Customer did not leave a comment.

Tanga Pulley 
Rating:
5.0

Bryan the manager was a God send!!! He went above and beyond to help us out. Thank you so much!

Cindy Baker 
Rating:
5.0

Customer did not leave a comment.

sean Fling 
Rating:
5.0

Did the job, well.

RONALD THOMPKINS 
Rating:
5.0

All is good

kenny carnley 
Rating:
5.0

The young lady that helped me out made my day. I forgot her name but thank you beautiful soul.

anna hughey 
Rating:
4.0

Customer did not leave a comment.

james wideman 
Rating:
5.0

Customer did not leave a comment.

Rachelle Olceski 
Rating:
5.0

Customer did not leave a comment.

Donald LIVINGSTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Figueira  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TATANISHA WILLIAMS  |  First Impressions 
Rating:
4.0

I was very appreciative of how Heather helped me when I had to upgrade my unit size after I realized that the 5x5 unit was too small to accommodate my items. Great work! However, I was disappointed to learn that I would have to pay an additional $10.00 a month to use the facility after regular business hours. This was not told to me when I reserved the unit via the 1-800 number. Otherwise, I would have shopped around for other facilities that didn’t require the additional money. I feel that this additional charge does not help those who have a very tight budget like myself!!! I appreciate the facility’s location, its cleanliness (especially the bathrooms) and the security to enter the building.

Lillie Thomas  |  Overall Experience 
Rating:
4.0

I was not happy with price. I unfortunately didn’t return with the truck on time. I told the girl who greeted me walking in that I was Sorry that I missed the 10oclick return. She said no problem. I would get my receipt in an email. She could have informed me I would still be charged a whole day. Had I knew that I’d just kept the truck and used it. Next time I’m going to shop around,.

Jerry Clary 
Rating:
5.0

Great service!

Harry McCool 
Rating:
2.0

Throughly check your equipment. First truck they gave me had the check engine light turn on when I was less than 3 miles driving it back to the house, took that back as I didn’t want to start a 1600mi trip like that. Second truck was older and not cleaned (I found trash in the cab, debris in the box). Rolling door spring broke when on the last few boxes and nearly caused grievous injury as it is heavy and once it’s moving, there’s not much stopping it before it hits the deck. Once I got to my destination I had to hunt down a second set of hands to help me lift it. Tow dolly needed greasing as it squealed every turn and was almost always canted to one side upon stopping. Tires on dolly had obvious wear below the treads on the inside and one of the lights functioned intermittently. Plus side, the second truck ran like a top for the entire 27.5hrs I was on the road. All these issues scream of improper maintenance and servicing. Managers response was “oh my goodness”.

Janna Weeks 
Rating:
5.0

Customer did not leave a comment.

ROBERT FRANCES NOVAK 
Rating:
4.0

The team was very helpful and quick to help. Unfortunately, the cargo van had a flat tire. Thankfully, I noticed before taking off. They quickly transferred me over to another cargo van. And I was off on my way.

Dinah Morse 
Rating:
5.0

Customer did not leave a comment.

Bruce Wickwire 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Morgan 
Rating:
5.0

Customer did not leave a comment.

WORNE DAVIS  |  Overall Experience 
Rating:
4.0

I arrived to return the trailer at 645 pm. Hours of operation indicated til 7pm. Doors were locked and dark inside. Almost gave up then saw someone inside. They saw me and unlocked the door. Almost had to make a second trip there because they wanted to close early

Russell Milford 
Rating:
1.0

Don't get a warrent for stealing a truck that wasn't stolen and y'all got the uhaul back from my front yard. The next day..

Elizabeth carr 
Rating:
5.0

Customer did not leave a comment.

gregory peitz  |  Overall Experience 
Rating:
5.0

Very nice & helpful. Thank you for everything. Hazel Cobb

hazel cobb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rochelle Cannady  |  First Impressions 
Rating:
5.0

Always clean and everyone is always friendly

WORNE DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Douglass  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tiffany CASNER  |  Overall Experience 
Rating:
5.0

Everything went smoothly and staff was very nice and informed. Thanks

April Bostic  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Quiana Covington  |  Overall Experience 
Rating:
5.0

So very efficient I can’t remember the young lady that serviced us but she was the so very helpful and throughout the week I had spoken to the Mgr Brian questions about rental n movers and he lead me to uhaulmovers.com and a list of movers buut our selection MERRITT MOVERS HERE IN GREENWOOD SC BLAKE N CASEY THE TWO YOUNG MEN OFF THE CHAIN STEADY MOVING VERY CAREFUL IN STORAGING IN TRUCK THEN UNLOADING AT THE STORAGE HIGHLY RECOMMENDED U-HAUL AND THE MOVERS👌👌👌

Phillis Peterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kewonne Manick  |  First Impressions 
Rating:
5.0

None

Christie Collier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Worne Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Freddie Guinn  |  Overall Experience 
Rating:
2.0

Was offered a free month online, when I got there that was denied? Charged me immediately. Bad business. Also my return time was after close so I was offered a free 24hour access to move my belongings in. Got there 2 minutes before closing g and was denied access? Called immediately and was told they didn't know anything about it. WOW seriously bad business.

Angela Street  |  First Impressions 
Rating:
5.0

Very helpful staff and manager.

DWAINE FORAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE COLEMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrica willis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimiyah Donaldson  |  Overall Experience 
Rating:
5.0

Friendly staff, helpful, respectful no problems what so ever

Larry Eddie Hallback  |  Overall Experience 
Rating:
5.0

Brian is a rockstar when it comes to customer service, being a manager, and an overall just incredibly friendly and outstanding person. He was an absolute joy to work with and encounter!

Stephen Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya Gaskin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Flaniken  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciera Richards  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer Hill  |  Overall Experience 
Rating:
4.0

About a yr ago I had 2 storage units and stopped use of 1 . Instead of just stoping the charge for the 1 unit I vacated, my entire "contract" was effectively cancled and a new one put inplace charging me the new 1 unit price. The man I dealt with was totally rude and unresponsive to my complaint. The staff I've dealt with since then have been courteous and respectful.

Robert Goelz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

khadija thomas   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany CASNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Woods  |  First Impressions 
Rating:
4.0

The manager of this facility was especially helpful in guiding me to the right size and explaining the insurance that you offer just overall a super light nice informative person thank you for your help

teresa Wrenn  |  Overall Experience 
Rating:
5.0

Amberlee was so sweet and helpful! She answered all my questions and walked me personally to my rental unit. Excellent customer service!

Amberlee Nerger  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tim Wheeler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene Davis  |  Overall Experience 
Rating:
5.0

Staff is sooo soo nice and helpful

Amy Stansberry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan Stevens  |  Overall Experience 
Rating:
5.0

The staff and management are amazing

QUORLEECIA CHILDS  |  Overall Experience 
Rating:
1.0

The manager was so rude and nasty about the storage and didn’t try to work out no deal or nothing

Felisha Barr  |  Overall Experience 
Rating:
5.0

Bryan Tupper and Justin Mathews were so awesome in helping me get everything done. I would definitely recommend the Uhaul service at 254 Bypass 72 NW, Greenwood, S.C. for all of your moving needs. Treated me and my two Boxer dogs like we were family. Excellent service and very professional. Love those guts! Thank you for all of the phenomenal effort put in by those two young men.

Cheryl Kelly  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike Dorman  |  Overall Experience 
Rating:
4.0

Great staff. Bryan is top notch

Michael Ewing  |  Overall Experience 
Rating:
2.0

The staff was VERY rude, nobody was ever at the front desk, and the bathrooms were disgusting. I would NEVER use this storage facility again and I will not recommend this place to anyone.

Codee Thrasher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Haynie  |  Overall Experience 
Rating:
5.0

It was a great experience with location hours provided staff was great Brian and Samantha go beyond and above customer satisfaction. The only thing I believe the price is a tad High compared to others but considering what they offer it's fair.

Charlie Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra South  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Carroll  |  First Impressions 
Rating:
5.0

Bryan was very helpful

JENNIE PUGH  |  First Impressions 
Rating:
5.0

I was first customer of the year and got a free lock. ThAt was awesome

Angie Hartwell  |  First Impressions 
Rating:
5.0

I appreciate Brian . He is very knowledgeable and helpful. The rest of the staff could use more training. Brian is always the one I trust to get things done.

MARTHA MARSH  |  Overall Experience 
Rating:
5.0

Bryan was so helpful and friendly, he was very professional and very knowledgeable about U-Haul products and services. Bryan provided a walk through of my unit and how to use my entry code, although I'm still getting used to using it. Bryan is a great access to your company never meet anyone who was a cheerful as Bryan was, Thanks Bryan for all of your help with my move in.

Robert Sanders  |  First Impressions 
Rating:
3.0

The facility was very clean including bathrooms no issue there. We did experience in one of our units 1297 a great deal of bugs which was disappointing given the cleanliness of the facility.

Michael Celestino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky Holley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arron Mccombs  |  Overall Experience 
Rating:
5.0

Bryan and his staff are knowledgeable and very accommodating.

Brian Keller  |  Overall Experience 
Rating:
5.0

.

SANDRA SMITH  |  First Impressions 
Rating:
5.0

Brian help us & he went Above & Beyond our Expectations. Very Helpful.

Melody Schmitt  |  First Impressions 
Rating:
1.0

There was more gas in the vehicle than what was originally in the truck. I was not given a gas credit.

MISTY HOLLOWAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eugene Davis  |  First Impressions 
Rating:
5.0

Bryan was professional & curtious. The store storage location was clean & organized.

Charlie Thompson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dorthy Owensby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jody Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marjorie Williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THERESA MCAFEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond Murray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanny Villanueva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Dempsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Wheeling  |  First Impressions 
Rating:
5.0

The current staff was always courteous and helpful when needed. Great supply of moving boxes and material. Would highly recommend this facility to anyone needing storage space or moving supplies.

Jacob Wofford  |  Overall Experience 
Rating:
5.0

friendly staff, convenient hours and location to Lander college

Linda Thomas  |  Overall Experience 
Rating:
5.0

Everyone did a very good job

James Bagwell  |  First Impressions 
Rating:
5.0

This is my 2nd time renting a storage unit in Greenwood and my experience with staff has been awesome. They are very polite and extremely helpful.

Dawna Keith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kesha Devlin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Avant  |  Overall Experience 
Rating:
5.0

The storage areas are nice & clean, I have a disability & they gave me space close to unloading. The prices are reasonable, I enjoyed the time they took with me & explained everything to me

Deborah Dempsey  |  First Impressions 
Rating:
5.0

I was greeted with a smile first impression. I felt great and the attention to detail was amazing. I enjoyed the entire experience from beginning to end and looking forward to coming back soon.

Antonio Tamayo  |  First Impressions 
Rating:
5.0

Melvin and Leanna were AWESOME!!!

Glenda dellinger  |  First Impressions 
Rating:
5.0

Staff was extremely friendly and helpful getting into a storage unit. They searched for information and contacted others to get information when they were unsure of where to find the information. Overall great experience.

Katie Russell  |  First Impressions 
Rating:
4.0

I would have rated my overall experience as excellent, however it was a huge disappointment to learn at the very end of my experience that I was unable to receive a prorated amount in return. I was paying customer for over a year. I should have at least gotten a prorated amount in return.

TONYA KIRBY  |  Overall Experience 
Rating:
1.0

Normally I would not be inclined to share my experience unless it was above and beyond a positive experience, however, in this case, I am beyond with disappointment. Both office personnel and janitorial staff made me feel unwelcome and disrespected. For the insane price they charged, beyond dissatisfying customer service in several instances and ignorance towards me being in their facility after almost an entire year of committed rental and furthermore with my service animal, I will never use this facility again. Where is quality control when you need it? I do not recommend uhaul in Greenwood. Someone should also remind employees of the basic legalities of interrogation of an individual with a service animal. Be wary.

Ashley Berry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarvaris Goss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES COCHRAN  |  Overall Experience 
Rating:
5.0

They were friendly and very helpful

Delone Garcia  |  First Impressions 
Rating:
5.0

Great, super great.

wallace Martin  |  Overall Experience 
Rating:
5.0

It was great option for girl scouts to use as a cookie cupboard.

THERESA MCAFEE  |  Overall Experience 
Rating:
2.0

My move in experience was not great. No one seemed to know what was going on and it took around 20 minutes just to get the information I needed. The workers seemed high or drunk, I had to ask them to repeat themselves several times because they were mumbling. Apparently they also did not set up auto pay for me when THEY STORED MY CREDIT CARD INFORMATION, so my unit was locked and I had to pay a late fee the next month. There is always trash everywhere.

Autumn Parnell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christi Ehlinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maloree Dawson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GILLIAN SIMS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn Timmerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas White  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mitzi Genrich  |  Overall Experience 
Rating:
5.0

The facility was clean and convenient and and all of the employees were very helpful and nice.

Kimberly Hardee  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Clarence Knaack  |  Overall Experience 
Rating:
5.0

Great experience

Marsha Campbell  |  Overall Experience 
Rating:
5.0

Just need to do a little better on the bathroom cleaning, toilet paper, paper towels.

Todd Jones  |  Overall Experience 
Rating:
5.0

So far no complaints on this storage facility Thomas was very helpful getting me situated Thanks for your services

Ar-Raheem George  |  First Impressions 
Rating:
5.0

Thomas was exceptional. Went out of his way to ensure each guest wasn't waiting unnecessarily. But LOVE LOVE LOVE the ability to pull the truck into a heated bay to unload. WAS IMPRESSIVE. Also thankyou for all the veteran discounts.

Brian Keller  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEFFREY CARTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

myron bernard  |  First Impressions 
Rating:
5.0

The workers in the office are super helpful and always were able to answer all my questions.

Sydney Glisson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN TYLER  |  Overall Experience 
Rating:
2.0

I called ahead to let the staff know I would vacate. I then also notified them when I began vacating and when I finished (same day). They did not close out my rental for over a month, so I got continued billing and threats against my credit right at Christmas 2021. This became an ordeal to resolve. If you rent, then get it in writing that you are cleared. Then confirm it to corporate, and get them to send a conformation email. Don’t believe it when you are told it will be handled, and don’t trust that the local branch communicates with corporate, or vice versa.

Dale Hensarling  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

fred herrick  |  First Impressions 
Rating:
5.0

Hard to get a real person on the phone due to the way calls are answered by the call center, but Greenwood location was great.

John Fitschen  |  Overall Experience 
Rating:
5.0

Clean facility and helpful staff.

Robert Wierzba  |  Overall Experience 
Rating:
1.0

The building is nice. Can never reach anyone on the phone. When you get there in person you have to wait 20-30 minutes for someone to show up to the desk. Had ordered a smaller unit but when I arrived they told me it wasn't availble and that there was 4 always in the system for some reason. So i had to pay more for a bigger unit. Also then found out it wasn't 24 hour access UNLESS YOU PAY $10 extra a month for it. I've been moved out of there since the end of September and I am still receiving "payment past due" letters from them even though I told them I was moving out 2 weeks before my payment due date. The entry system is ridiculous. You have to go to one side of the door and swipe the card (usually more than once because it was always acting up) to log into the system then go to the other side of the door where you have to swipe your card again and input a code. Then the automatic sliding door will open. But god forbid you are in the process of going in and out at 7pm. The system relocks and you have to do the process over and over until it let's you back in. Hands down the worst storage facility I have used and it's not the people working there. It's the fact that it is a quasi corporate owned facility. That sunk millions of dollars into renovating the space and now the franchise is indebted to them to the point where corporate dictates their labor budget because they pay so much to "headquarters". I have never seen more than 1 person on duty at a time. With that being said; it being such a large facility and depending on what is going on that day, it is almost impossible to get help at the desk or on the phones. I literally called everyday for 3 or 4 hours for at least 3 weeks and never got someone at the place. Not even corporate answered the phones. A month or so after I moved in my online username and password stopped working, and I couldnt recieve the 'reset password' emails. The whole experience put a bad taste in my mouth and will be very cautious in the future looking and using uhaul owned facilities.

Dylan Parrish  |  Overall Experience 
Rating:
1.0

I've visited to be location several times and there's no one there. I turned my vehicle in 26 Nov and got an extra four day charge.

JOHN LOGAN  |  Overall Experience 
Rating:
4.0

The restrooms could use a little more cleaning. U-Haul should not let people use their facilities as a dumpster for unwanted items.

Charlene Snider  |  Overall Experience 
Rating:
1.0

Please stop emailing me , I have tried unsubscribing and blocking

SARAH WATTS  |  First Impressions 
Rating:
5.0

The guy (so sorry.. can’t remember his name at the moment) was a superior ..he knew the answers to everything I asked (so well trained). Guided me through the process and made us happy that we chose U-haul

Melanie Manuse  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Douglass  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

brandon davis  |  Overall Experience 
Rating:
5.0

Staff are very friendly and helpful. What a beautiful facility.

Ernest Shock  |  Overall Experience 
Rating:
5.0

Your manager is terrific.

Kathy Haddon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breanna Harvley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN TYLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Fahey  |  Overall Experience 
Rating:
3.0

Facility was cluttered AF! There were items I ordered that wasn't available.

JOHN LOGAN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REGINALD MORGAN  |  First Impressions 
Rating:
4.0

Need to hook up existing lights over storage. Very hard to see!!!!!

MICHELLE BENTON  |  Overall Experience 
Rating:
5.0

employee was so helpful

Camilla Marchi  |  First Impressions 
Rating:
5.0

Very knowledgeable and professional..

Nancy Sullivan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Ellington  |  First Impressions 
Rating:
5.0

This is by Far the Best UHaul facility I’ve ever seen or been to. The staff are AAA++ thank you for making our unfortunate time a lot better.

william davidson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawna Keith  |  Overall Experience 
Rating:
5.0

Thank you so much for excellent service. The facility and the staff were exceptional!

Jack Weaver  |  Overall Experience 
Rating:
4.0

The on site dollies were very helpful.

Evelyn Osborn  |  Overall Experience 
Rating:
2.0

We called 1-800-uhaul before hand and the man said he put in that in writing that if we were there by seven we wouldn’t be considered late. We got there by 6:43pm and the girl was not there 100%. She was more concerned about getting off work. The card didn’t work 3 times. The storage Unit was not reserved like they said it would be. Had I not went up to her in her car she would have driven off without making sure the customers need was tended to. The building wouldn’t allow us in after authorizing three separate cards. Not sure if she was incompetent or if her manager should be more aware that more training should be done before they leave her alone to tend to customers. Now I get the bill and they charged me for an extra day??? Not at all happy. We had to now use three separate units because our original supposed reservation was not reserved. Why can’t all uhaul / storage places talk openly and know what the right had is telling the left hand? There was no communication whatsoever! Talk about someone putting all their care into a companies hands and now I feel like we made a huge mistake because everything seemed like nobody at uhaul cared!! You added stress to my life and I’m so angry about it!

Chad Webb  |  First Impressions 
Rating:
2.0

I made a reservation 3 weeks early. No one called to tell me that my truck was NOT at Sentry storage where I made the reservation. I had to call around to find out where it was. When I went to pick the truck up, there was a system issue, and the lady could not release it. It took hours to get this resolved!! The people in greenwood were much more efficient!

Romain Leake  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ebony Meadows  |  First Impressions 
Rating:
1.0

Obviously the facility is being operated without proper permits. I was not given the storage unit I was promised when I rented the truck and registered for the storage unit. While all the employees with whom I had contact were as helpful as possible, the check in process took well over an hour since only 1 employee was there to handle multiple customers.

Robert Goelz  |  First Impressions 
Rating:
5.0

The man that helped me was excellent. I don't remember his name. My experience could not have been better.

Todd Applegate  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toria Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Byrd  |  Overall Experience 
Rating:
4.0

Bathrooms are hard to keep clean when they are public, but I feel sorry for the ladies who have to use the bathroom in the storage area

William Krcatovich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADLEY HART  |  Overall Experience 
Rating:
5.0

Both times I went to facility, There was only one person running the whole show! I must say , both people were very helpful even though it was busy. So far, so good. I found it hard to get on website, it kept timing out on me. Very frustrating. I tried calling just to pay my rent from Friday till Tuesday and finally got the local storage where my stuff is and put it on autopay.

John Fitschen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorena Newton  |  Overall Experience 
Rating:
5.0

I always had great support when needed. Yesterday Chris was excellent. Very helpful and a pleasure to do business with. Thank you and will be back soon.

Robert Keith  |  Overall Experience 
Rating:
5.0

Thomas was great! He acknowledged me and everyone when they walked in. He was very helpful and explained everything during the rental process. Process was quick. He is definitely an asset to your company!

Beverly Roberts  |  First Impressions 
Rating:
5.0

We had a great expierence with U-haul and Tom in the Greenwood facility was very helpful. I real love the inside climate controlled units. We will definately use U-haul for our future moving and storage requirements.

nikki wilbanks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tonya Vaughn  |  Overall Experience 
Rating:
4.0

Rat and mice dropping on our stored items

Kevin Rust  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN LOGAN  |  Overall Experience 
Rating:
5.0

Great place

Phillip Rivera  |  Overall Experience 
Rating:
4.0

Great customer service

URSULA BEST  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorena Newton  |  First Impressions 
Rating:
5.0

Staff is very professional, friendly, and courteous. Recommend this facility anytime.

Freddie Guinn  |  First Impressions 
Rating:
4.0

Bathrooms are a shared unisex, and it gotton some abuse. It was kept clean. Unit are clean and well lit. Nice indoor set up

William Krcatovich  |  First Impressions 
Rating:
4.0

The only issue I had is there was a spill outside the truck that I was unaware of and when I went back I slipped and fell on my left side of my body. An employee came placed some towels down but that was it

Latoya Jackson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kevin Wisham  |  Online Move In 
Rating:
5.0

Super nice staff!

Stephen Mills  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Coats  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Harris  |  Overall Experience 
Rating:
5.0

We really enjoyed our storage experience with Greenwood Uhaul storage. Great location, and nice safe area. My favorite part was the two loading docks. We were able to move in rain or shine without worrying because of the loading areas. I wish they had more place like this one. We loved talking with Rene. She was always around cleaning. Always helpful and friendly!!

Christy Reed  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bebe wesson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristen Wahl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdel Coronado  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. The storage unit was extremely clean. I would definitely use again and recommend to a friend.

Dawna Keith  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

glenn wilson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Van Vi Nguyen   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Harris  |  First Impressions 
Rating:
5.0

Great experience. Manager was very helpful.

Alan Ogles  |  First Impressions 
Rating:
5.0

I will use this facility again without hesitation if the need arises!

Kathy Thomason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lillian Hayes  |  Overall Experience 
Rating:
2.0

I rented two 20ft trucks and was given two 10x10 units for storage.the guy in greenwood South Carolina would not honor that order. Then one truck was to be returned in Greenville South Carolina and I would save $100 off cost, yeah well not how it went down.

Michael Vaughn  |  First Impressions 
Rating:
5.0

Chris rocks!

Kasey Morgan  |  Overall Experience 
Rating:
1.0

I was called and told I had 24-48 hours to move an entire stotage building to an inside unit so they could do work. I informed them I was over 1.5 hours away and couldn't and asked for a manager to call me which I never received that call. Very unprofessional

tabitha talbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kasey Morgan  |  First Impressions 
Rating:
5.0

Loved the area where you can back in a whole 26-foot truck and load and unload inside out of the weather! That was very nice! Chris was great too. He is a very valuable asset to your company.

Samuel Loggins  |  Overall Experience 
Rating:
5.0

Great job they did

Phillip Rivera  |  First Impressions 
Rating:
5.0

Super clean and well maintained. I was confident that my furniture was safe there. Have recommended your facility many times.

Susan Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE SETTLES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary Mull  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Freeman  |  Online Move In 
Rating:
5.0

The staff was always helpful and friendly especially Jen. My best storage facility experience ever. Its set the bar for all others at this time. Nice work!

Donna Edwards  |  Overall Experience 
Rating:
5.0

Super clean and updated. Feels safe.

Susan Murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chandler Skelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larie Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jake Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Merv Rollinson  |  First Impressions 
Rating:
5.0

The general manager at this location, Jen, is super nice and went above and beyond helping me get things squared up.

Rachel Bohland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Lomax  |  Overall Experience 
Rating:
5.0

I actually switched from another storage facility after I heard about the amazing customer service Jenn Young provides. Got to experience it today for myself! Y'all absolutely have a new customer for life thanks to her ❤️

Rebecca Bell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn Haynes  |  Overall Experience 
Rating:
1.0

Was lied to about access hours. Very unfriendly especially Jen..... I was told to leave facility before I was finished Un loading . THE LACK OF COMMUNICATION BETWEEN U-HAUL AND THIS FACILITY SHOULD BE ADDRESSED... THANK YOU FOR ALLOWING MY INPUT ...

Carol Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HALEY MCALHANEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juanita thompkins  |  First Impressions 
Rating:
5.0

Great people and great facilities. They are very helpful and courteous. I would recommend them to anyone that needs storage.

Donna Quillian  |  First Impressions 
Rating:
5.0

A+

Robert Mroczka  |  First Impressions 
Rating:
5.0

Jen at this facility went above and beyond what she had to do to help me, she took care of everything and made a difficult personal situation much easier.

Susan Vissichelli  |  Overall Experience 
No reviews have been submitted for this location.

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