Customer Reviews for U-Haul Moving & Storage of Great Falls West

4,403 reviews

405 Central Ave W   Great Falls, MT 59404
(Just West of KFC)

(406) 761-1620

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(406) 761-1620

405 Central Ave W
Great Falls, MT 59404
(Just West of KFC)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Mimi Gearing 
Rating:
5.0

Customer did not leave a comment.

Ronald Ray 
Rating:
5.0

I did ask for a dolly and it wasn’t in the trailer when we picked it up. But we ended up not needing it so it worked out okay.

christina oakden 
Rating:
5.0

Customer did not leave a comment.

Jaxon Henthorn 
Rating:
4.0

I have used this location for years, appreciate the location and convenience. On-line reservation system is easy to use.

James Weber 
Rating:
5.0

Nothing to improve the quality of customer service was outstanding. The gal who assisted me was very helpful,and very knowledgeable, and polite. Definitely worth checking into for all your moving needs.

Stephanie Hagnen-Branham 
Rating:
5.0

Customer did not leave a comment.

Shelley McClellan 
Rating:
5.0

Customer did not leave a comment.

delain bowden 
Rating:
5.0

Customer did not leave a comment.

Kelli Sanchez 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Keller 
Rating:
4.0

Customer did not leave a comment.

Tom Horton 
Rating:
5.0

Customer did not leave a comment.

Tim Voogd 
Rating:
5.0

My move went very easily and all employees were very helpful!

Jeanne Podry 
Rating:
4.0

Customer did not leave a comment.

Tom Horton 
Rating:
4.0

Customer did not leave a comment.

Traci roeder 
Rating:
5.0

Customer did not leave a comment.

Kenneth Wolfslau 
Rating:
5.0

Everything was fine

Tim Voogd 
Rating:
5.0

Customer did not leave a comment.

TOM FILIPOWICZ 
Rating:
4.0

Customer did not leave a comment.

Woodrow Hoffman 
Rating:
2.0

1st visit to rent the truck, there was a husky girl behind the counter not doing much while the other guy helped me. She belched really loud and chuckled about it. Both people were complaining about the computer system. Upon return to pick the truck up on Sunday they gave me keys and sent me to the wrong truck. I came back in and asked where the truck was I rented, both guys laughed and said it was over there…sorry. Also the truck I rented had bald rear tires. your staff might need some help on their customer service skills!

jason sherrard 
Rating:
5.0

The truck was clean, but it needed some maintenance. Overall, these guys took great care of me when I needed a truck on short notice. U-Haul should have a military dsicount.

Mark Merkling 
Rating:
5.0

Staff was attentive, knowledgeable, and very helpful. 👍

JOHN PITSENBERGER 
Rating:
2.0

I was told my truck was at 3/4 of a tank before I left the store. I noticed within a block and a half that it was at just over 1/4 of a tank. Turned around to have the gentleman that help me rent the truck have a look at the gauge and was hoping for some reassurance that I wasn’t responsible for filling the extra 1/2 a tank. When I went back in to ask him to take a look. I was made to feel like it was an inconvenience to him and was asked I could take a picture(apparently pictures are time stamped and that was what (I) need to do) everything would be okay. I am the customer and am responsible for filling the tank back to where it is. How am I not to worry about spending extra money on something should never have been an issue.

robert smith 
Rating:
3.0

This was the 2nd time the actual fuel in the truck was a lot less than what was in the paperwork. I noticed but was already on my way and did not want to go back. I filled up what i have used but was charged for the rest anyway what i havent used. The first time the paperwork showed FULL, was only 1/4 in.

Jochen Schroeder 
Rating:
5.0

Customer did not leave a comment.

Kathy Shumaker 
Rating:
5.0

Customer did not leave a comment.

Elliott Rapier 
Rating:
5.0

very friendly & prompt

Theda Shaulis 
Rating:
4.0

Nothing more. The staff was right on the job and I thought friendly and very helpful.

Mike Czech 
Rating:
5.0

Customer did not leave a comment.

Nicole Lopez 
Rating:
5.0

Customer did not leave a comment.

Kathy Shumaker 
Rating:
4.0

Customer did not leave a comment.

Heather Loudan 
Rating:
5.0

The service and representationvwas great and the employees were very friendly and helpful. Thankyou!

sean swartz 
Rating:
5.0

Customer did not leave a comment.

Emily Lukens 
Rating:
4.0

Customer did not leave a comment.

Allen Brooks 
Rating:
5.0

Customer did not leave a comment.

Robert Shepherd 
Rating:
5.0

Great work.

elysse Brenner 
Rating:
4.0

Customer did not leave a comment.

Sherri Pallett 
Rating:
5.0

The employees were above and beyond helpful plus very friendly. The hours to access the storage are less than ideal

MARTIN GUSICK  |  First Impressions 
Rating:
5.0

He was very respectful and helpful. I had let him know my experience and he helped me through the issues and provided me the right people to go to.

Jacob Neu 
Rating:
5.0

Johnny on the spot. Check in was friendly and quick

SHIRLEY ADCOCK 
Rating:
5.0

Rented from the location before.The personal have always be friendly and helpfull. I enjoy renting from this location.

Matthew Walker 
Rating:
4.0

Customer did not leave a comment.

Jayson Warner  |  Overall Experience 
Rating:
5.0

None, awesome and helpful guys.

Nick Henry 
Rating:
5.0

Service was outstanding! Darrell did a fantastic job getting me all set up.

Billy Ross 
Rating:
5.0

Customer did not leave a comment.

Jeremy Smith 
Rating:
5.0

Customer did not leave a comment.

RONALD RAY 
Rating:
5.0

Customer did not leave a comment.

clyde armstrong 
Rating:
5.0

Customer did not leave a comment.

Connor Malone 
Rating:
5.0

Customer did not leave a comment.

Lola Smith 
Rating:
5.0

Customer did not leave a comment.

Kelli Sanchez 
Rating:
5.0

Customer did not leave a comment.

John Barnes 
Rating:
5.0

Perfect job completed as quoted .... friendly staff .... very pleased with the hitch ... pro instalation .... just exactly what I wanted ... thank you .... Tim Sack.

Tim Sack 
Rating:
5.0

Customer did not leave a comment.

Mariah Johnson-beebe 
Rating:
5.0

More help on Saturdays

JAY LEWIS 
Rating:
5.0

Customer did not leave a comment.

Terry Robbins 
Rating:
4.0

Customer did not leave a comment.

Shawna Maestas 
Rating:
5.0

Make one ways out of california affordable.

James Woodend 
Rating:
5.0

Customer did not leave a comment.

kirk protsman 
Rating:
5.0

Customer did not leave a comment.

Kyle Wilson 
Rating:
5.0

Customer did not leave a comment.

ROBERT KING 
Rating:
5.0

Customer did not leave a comment.

Tyler Carlin 
Rating:
5.0

Customer did not leave a comment.

Eric Roman 
Rating:
3.0

Staff would not allow for returns of bed covers that were new and in bags.

Heather Rice 
Rating:
1.0

Two young boys (20) were helpful at first , please keep in minde I pull fifth wheel and live in one so I know my truck and what is wrong with it and what is not, I reserved a car hauler , in great falls to pull a car back to hungry horse, I got there late and they were very understanding and I had stopped told them I’m going to have fluffy taco I’d be back , I get back about 4 pm ( they close at 5) I back up to car hauler I bought adapter and a ball hitch ( someone stole mine) we get hooked up and lights won’t work on car hauler he sees that I’m stressing so say “ look you agree the lights work I will let you take it and we’re not responsible for it when you leave and he knows I’ve got to drive back to Hungry Horse at NIGHT! I get upset walk off scream n come back calm and say ok what about a car Dollie? Yeah I’m a 3 year wireing technician I know my equipment is fine it’s your truck wireing harness , I explained I just pulled a fifth wheel had lights and power breaks and it worked fine nope it’s yours not mine he explained. So I pull off of car hauler back up to Dollie next thing I know he had issues with his adapter I bought, he wiggles it boom lights! They have 3 other customers show up during this time and it’s almost closing so he gets on computer and switches contracts and throws at me , I’m like so is Dollie cheaper than trailer? Nope he says there the same! Your good to go I’m so pumped up by his negativity I just wanted to get out of there didn’t show us how to use the Dollie or anything? I make it safe thanks to a friend made sure my straps were good and car wouldn’t come off , I made it that night get up take it in to very nice man Blaze in Columbia Falls Mt very understanding and try’s to figure out what this young man did after long time on the phone he got me some money back because the hauler was more than Dollie ! Very good service in CF but the young man in great falls very rude and not helpful at all????

Corilee Lantz 
Rating:
5.0

Customer did not leave a comment.

Thomas Bond 
Rating:
5.0

Customer did not leave a comment.

John Andrews 
Rating:
5.0

Customer did not leave a comment.

Neil Kempcke 
Rating:
5.0

I've had EXCELLENT service from the people at this store on multiple occasions. This time the store was understaffed and Chuck was stressed a bit.

Grant Grisak 
Rating:
2.0

Customer did not leave a comment.

Sierra Murray  |  Overall Experience 
Rating:
3.0

Met me at the door and not very friendly! Just expected me to know what to do! I had to ask the questions and what questions were asked of me, they were very short! I was not impressed at all and I hope that I never have to use them again!

Jana Young 
Rating:
3.0

Great service and the equipment was clean and fully operational.

CODY GIBSON 
Rating:
5.0

Nothing. They were professional & friendly.

Dorothy Bach 
Rating:
5.0

Customer did not leave a comment.

NANCY GRAY 
Rating:
5.0

Customer did not leave a comment.

Gene Betz 
Rating:
4.0

The trailer was dated. Maybe washing every now and then.

Raymond Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Daniel Herrera 
Rating:
1.0

W had the largest trailer on reserve. It had to be for that specific day as I had to be moved out of town. Then I got a call that they would only have the smaller one available because someone couldn't have the larger one back. This did not work for me at all. You did not offer the same size truck for the same price. Instead I had to make the small trailer work which it didn't. Luckily we had a pickup to put items in and then I had to pay a third driver to help haul more items, plus my car was stuffed full. This whole thing could have been avoided if you knew for certain that you will have what we need when we put it on reserve. I was told by the man that reserved it that they always find a way to get what we need. You didn't. Instead we had to make due with what we could. I hope I never have a repeat of this again should I move in the future.

Kimberly Beyale 
Rating:
4.0

The staff were great, very friendly and helpful. After I got to my destination, the back of the truck was all wet, not sure where that came from but it almost ruined the $39 tv box I purchased.

Bridget Swan 
Rating:
1.0

Check trailer thoroughly so I don't have to drive back from my destination to get a lock drilled off the trailer.

Dillon Ricketts 
Rating:
5.0

I called Uhaul for my reservation, and was ASSURED that I would get the truck that I was reserving - a pickup truck with an 8’ bed at 49 cents per mile. I arrived to find out that the truck was not available and I had no options, except to get a box truck for 89 cents per mile. This is bad business and I’m beyond disappointed. This was a big difference in cost since I had to put many miles on this truck. I would not recommend Uhaul to anyone after this experience. They should have at least honored the price per mile for the vehicle that I was ASSURED I was getting. I asked if they would, and they refused. Does Uhaul even understand what a reservation is??

Gregory Bodenschatz 
Rating:
5.0

Customer did not leave a comment.

Alyssah Staber- Shelman 
Rating:
5.0

Wonderful employees - everything was smooth and easy. Thank you!!!

David Kilian 
Rating:
4.0

Customer did not leave a comment.

Trent Moseley 
Rating:
5.0

Customer did not leave a comment.

Rhonda Harrison 
Rating:
5.0

Great team work here. Special a guy name Derek! Thanks so much guys!

Vivian Lee 
Rating:
5.0

Customer did not leave a comment.

Asosi Ah Ping 
Rating:
5.0

Customer did not leave a comment.

Annemarie Pallisco 
Rating:
5.0

Customer did not leave a comment.

craig madson 
Rating:
5.0

Was really good do the same

Brian Bonde 
Rating:
5.0

Customer did not leave a comment.

john blank 
Rating:
5.0

Customer did not leave a comment.

Elsie Chery 
Rating:
5.0

Customer did not leave a comment.

TONI CASTELLANOS 
Rating:
5.0

Check-in app was great, but the process to start the check-in was unclear. Just the initial getting started, once I was in the process it was perfectly clear.

Jason Vogel 
Rating:
5.0

Customer did not leave a comment.

Eric Gjerde 
Rating:
4.0

Customer did not leave a comment.

KAL ROBINSON 
Rating:
4.0

Customer did not leave a comment.

Ky-Myie Crawley 
Rating:
4.0

Customer did not leave a comment.

KRISTA KEIPER 
Rating:
5.0

Derek was very helpful

Michael Williams 
Rating:
5.0

A1 service

Wesley Nutter 
Rating:
4.0

I didn't like that didn't have an extra set of key when my truck got stolen and I'm trying to tell them I need help to get my truck because someone stole my truck and they didn't have an extra key so I had to figure out how to go get my truck. All by myself, a single woman dressed in very beautiful clothes in the middle of the night to sneak my truck back because I cause they said didn't charge press charges on me that it was stolen. So next time, maybe you just have an extra key.

Katherine Cook 
Rating:
5.0

Customer did not leave a comment.

Steve Midge 
Rating:
4.0

Customer did not leave a comment.

leslie Reddog 
Rating:
4.0

Customer did not leave a comment.

LES REDDOG 
Rating:
4.0

It was very busy could have used more help.

Jamie Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Williams  |  Overall Experience 
Rating:
5.0

Great service, Derrick was very flexible even though I was running late

Douglas Curl  |  First Impressions 
Rating:
5.0

Everything that I needed was provided. Staff was exceptional.

Shonna Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Fleming  |  First Impressions 
Rating:
5.0

The staff worked with me and were very professional.

asia perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rob Murphy  |  Overall Experience 
Rating:
5.0

Staff was very friendly and very helpful.

Cheryl Perkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jewel Beston  |  Online Move In 
Rating:
4.0

Need lights in the units…

Scott Clenney  |  Overall Experience 
Rating:
5.0

I have 3 storage sheds, and this is always the friendliest and most helpful of the three.

Chasity Deason  |  Overall Experience 
Rating:
4.0

The employees/Staff at the Great falls location were great. After the honorable experience in the Odessa office I had my mind made up I would never use U-Haul again, but the people in Great falls, MT changed my mind back. I do not see a rating low enough for the management in Odessa, TX on this form!

REX GIVENS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RICHARD STELLFLUG  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leah Thompson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Amanda Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime Cogles  |  First Impressions 
Rating:
5.0

Love it the workers are one in a million very kind and waited with respect on what i ask for keep up the good work you are high on my list everneed you will be there to ask for it. Thanks again

PAULINE LITTLEOWL  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sonya Jenny  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dandy Gorzynski  |  Overall Experience 
Rating:
5.0

The staff were very polite and helpful. Everything was well maintained and clean, I would recommend this facility to others.

Kevin Inman  |  First Impressions 
Rating:
5.0

Great customer service!

Everan Gardea  |  Overall Experience 
Rating:
5.0

General Manager and employee both were fantastic and made the move in experience smooth sailing. Thank you again!

Everan Gardea  |  First Impressions 
Rating:
2.0

The staff at this facility is great and the hours and ease of access is also great. The only issue is the units don't have any interior lights so it is really hard to see your stuff, and it's not climate controlled. This makes the units kind of expensive for what you get. I've paid less than that for a unit the same size that was lit inside and climate controlled. So it's not a good value for what you pay.

Catherine Bodkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian Orvis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Connie LaSalle  |  Overall Experience 
Rating:
5.0

Nothing more to add

Jay Cox  |  Overall Experience 
Rating:
4.0

Didn't know a free month of storage was available, turned out to be a blessing!

Carra Damon  |  Overall Experience 
Rating:
5.0

Mike was very knowledgeable. answered all my questions which helped me make a decision on size of storage and truck I needed. Nice doing business with Mike and Sam. Thanks

Leslie Davis  |  First Impressions 
Rating:
5.0

Excellent staff and GM, Mike.

John Dutzer  |  Overall Experience 
Rating:
5.0

Excellent service!! Very nice and helpful staff.

John Dutzer  |  First Impressions 
Rating:
1.0

Poor experience. More could have been done by UHaul to improve this. I had equipment failures on 2/2 rentals, and lack of staff follow through on storage unit. Compensation appreciated.

Amanda Barrett  |  Overall Experience 
Rating:
5.0

Sam was very helpful and accommodating. Thank you.

Orin Robinson  |  Overall Experience 
Rating:
5.0

Service was excellent

JASON MAAS  |  First Impressions 
Rating:
5.0

Very nice and helpful.

Peggy Bennett  |  Reservation 
Rating:
1.0

No lighting in rooms. Layered doors, far distance to your storage and no way to pull right up. We had a rat trap in the room. Later when we picked up our stuff we had rodent droppings and chew marks.

Morris Jessop  |  Overall Experience 
Rating:
1.0

Terrible customer service in person and on the phone. Was told by employee that storage unit would be prorated for the month. Was not. Will not use uhaul again and encourage others to do the same.

Matthew Holbrook  |  Overall Experience 
Rating:
2.0

I actually moved out 1 to 2 days after you charged me for the full month and I could not get any kind of refund. I feel this is not right especially since I paid so much from California to Montana.

Jennifer Peterson  |  Overall Experience 
Rating:
5.0

best service I have ever seen bar none. thanks the folks @ U-Haul great falls MT. 405 central w.

Michael Lexes  |  Overall Experience 
Rating:
3.0

I ended up getting charged for my Ubox on Thursday and I ended getting my stuff out on Friday. I asked for a prorate or some kind of refund. CORPORATE says they refuse to give me some of my money.

Jennifer Peterson  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top