Comentarios del cliente para U-Haul Moving & Storage of Grand Prairie

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Grand Prairie

Grado total:

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DARNISHA C.
Grado:

Everything was fine...quick and easy rental.

DWIGHT J.
Grado:

Very friendly staff close to location that's a good area

Lorena R.
Grado:

The last couple times I've been there, they have had internet/phone problems. This makes communication very difficult, especially when you've been in an accident. The location manager also had no idea what to do in the case of an accident. She had to call multiple supervisors.

carlos V.
Grado:

El cliente no dejó un comentario.

DANASHA L. | Overall Experience |
Grado:

They were good up until I switched to a smaller unit and the original manager up and left without any notice and gave me false information

Travis S.
Grado:

El cliente no dejó un comentario.

Travis M.
Grado:

Attendant was bright polite and efficient. Always a pleasure to work with

Esther W. | Overall Experience |
Grado:

Thank you for all you did for me and my family. I am soo grateful. You worked with us so many times and helped make a horrible experience a better one. You were a blessing to me.

FELICIA S. | Overall Experience |
Grado:

I had a great experience with my storage they were very nice all the time and I would send any to them and I would get another storage with them...

Mikayla C.
Grado:

El cliente no dejó un comentario.

Shulanda H. | Overall Experience |
Grado:

I think you should have access to your storage unit after 10pm. For a few. For people who are moving to another location. For convenience.

Angela O. | Overall Experience |
Grado:

Thank you so much for the great service

Ahmed A. | Overall Experience |
Grado:

Thanks for your service

Rosetta G.
Grado:

El cliente no dejó un comentario.

Luevada C.
Grado:

Because I had a UHAUL account already, and it was hard to turn in my rental vehicle. I turned my vehicle in on time before schedule. I went to the Uhaul website to return my vehicle, but I previously had a account I could not find the link. I had to call the Uhaul customer service representative for help. So, I had to log out of my original uhaul account and log into a new account to return the van. It was a hassle and it took more time than expected.

Brenda R.
Grado:

The best uhaul experience ever.

Elizebeth L.
Grado:

N/A

Jarell S.
Grado:

El cliente no dejó un comentario.

Allan R.
Grado:

El cliente no dejó un comentario.

Keith H.
Grado:

The check in software was hard to work. I gave up and dropped the keys and left.

Carissa A. | First Impressions |
Grado:

The man was really sweet and worked with what we needed I really appreciated him

Darmecia S. | Overall Experience |
Grado:

Good facility, great staff. A bit higher than other storage places for the same sizes.

Zaria E. | First Impressions |
Grado:

Mark was very nice and extremely helpful!!

Rebecca d. | First Impressions |
Grado:

Great customer service one of the best

Kenneth T.
Grado:

El cliente no dejó un comentario.

Douglas M.
Grado:

Better computer system, programs and training. It took WAY too long to rent an appliance dolly. Was it employee ineptitude, bad computer system/programs or a combination of both???? Who knows but to take nearly 30 minutes to rent a dolly when you are the only customer at the location is inexcusable.

ANTHONY D.
Grado:

El cliente no dejó un comentario.

J. Stephen A.
Grado:

El cliente no dejó un comentario.

Timothy D.
Grado:

El cliente no dejó un comentario.

Travis M.
Grado:

It was last minute and my wife had chosen another location that was closed. Right from the start the staff at this location was cheerful and helpful. She assisted in reserving exactly what I wanted and the day was saved. Thank you

Stacey W.
Grado:

The manager did a great job, Thank you much.

Dorothea W. | Overall Experience |
Grado:

Only reason I would not recommend Uhaul storage in general is this is only storage I have ever had that charged for the whole month even if you didnt need it the whole month.

Terry C.
Grado:

El cliente no dejó un comentario.

seven A.
Grado:

You need to make sure is someone in the office all the time i have to wait about 15 minutes for someone to show up because the worker have to go show a storage to a costomer. But i understand

ERHAN S.
Grado:

El cliente no dejó un comentario.

Felicia R.
Grado:

We are currently dealing with having a credit issued back to us. When verifying the mileage and gas matched what was on the paper, the gas was under 1/4 tank. It was half way to a quarter. When this was pointed out, Catherine went back and re-did the contract to reflect what was on the gas meter. She wrote and initialed the new contract that if we brought back the vehicle with 1/4 tank, we would be reimbursed $18 and change. We dropped off the truck Sunday and was told the credit would have to be given by that store. We called and spoke to the call center who sent her a message to call us back. Never got a call. I called 3 times today. First I spoke to Paul around 4PM, who was very rude and was not very helpful. He said he would give the message again to Catherine to call me back. The 2nd attempt was after 5:30pm and I spoke with the call center and asked they please send another message to Catherine. I call the 3rd time around 6 pm and Paul answers. Again, rude and no help, I told him I was waiting for a callback, as he told me the first time she was not there. He says, “well, she’s not back yet.” I was so shocked that was his response instead of “let me see what I can do”. I know he is the GM so I don’t understand how he can’t help. He then says “I promise, she’ll call you back” I just responded “we’ll see” and he replies ok and I hung up. He calls me back maybe 2 mins later and asks for my name or contract number to finally assist me, but I have my name since I didn’t have the contract on me, but he says he can’t pull me up. I told him, i would wait for Catherine to call me. I call once more at 6:30p and Catherine answers. She said she wasn’t sure why the credit hasn’t been added, but she sent me a credit for my next visit to U-Haul, but I told her that that’s not what I want. She said she would have to research more to get us the funds back and call me tomorrow. This has taken too much time and the customer service that is being provided is ridiculous. I hope this reaches someone that will be able to speed the process up.

Nadalin A. | Overall Experience |
Grado:

The gates were rarely closed even late at night.

Kevin W.
Grado:

El cliente no dejó un comentario.

Kiesha M.
Grado:

I had a horrible experience here. They need to make sure that all of their employees are fully train with the right sources and have noted available at all times. So they can know how to do their job properly and give good customer service. Also, she should of took notes or left her manager an email to let them know about the situation that happen so they can take the proper action. Instead of trying to charge the customer extra and don’t know the situation at hand.

Christina T. | Overall Experience |
Grado:

It would have been nice to be reimbursed for part of my payment. I was forced by incompetent people to not do their job which caused me to go into 4 days into a new month and have to pay the whole mon

Chayla S.
Grado:

lack of staff, lack of hospitality

mosses f. | Overall Experience |
Grado:

No problems

Stefano V. | Overall Experience |
Grado:

Great experience

Heather S.
Grado:

Have a backup process for if the customer has problems returning the truck online (such as an email to send pictures to and the ability for documentation of the return to happen on the phone with customer service. Have the truck ready when the customer arrives. Make sure employees understand the process for accepting the condition via text has to be done before the texted link expires.

Andre W.
Grado:

Continue to be considerate and humble. Just continue to be down to earth people

GWENDOLYN S. | Overall Experience |
Grado:

satisfied with my experience with the Grand Prairie facility

Denisha R. | Overall Experience |
Grado:

All of the staff members were kind and helpful. Kathy & Paul Spencer made my experience great! They were understanding and considerate of my situation. Very nice people they treated me like family.

FANNIE M. | Overall Experience |
Grado:

If I could do it over again, I would've moved ince my oak desk came up missing. 5 years and more having my things stored there, I came out with bed bugs and some of my items missing, NEVER again. Ever

James S. | Overall Experience |
Grado:

I felt appreciated and secure.

Eula H.
Grado:

Very good

Tammica R.
Grado:

Chaiznee and Paul, provided excellent customer service. The both of them were super friendly. I would recommend for anyone who's moving, or just needing their type of service stop by this location and you will be well taken care of!!

Loretta F.
Grado:

Great customer service ????

damien B.
Grado:

Desk agent was rude. I had no idea the truck was pre-register for pickup and did not know how to use the system to check in. I asked for assistance and the agent did not seem enthused to help resolve my issue furthermore the truck was set up for a one-way rental but I was charged for two days

Nicolette G.
Grado:

This has been the worse experience ever first off when i rented the truck i told them i would be going no more than 15 miles which i did, in fact the lady never came out verify the miles on the truck or if there was pre-existing damages she simply gave me the keys and told me to walk around the back i returned the truck before the hour was up, i then get another recipet stating i went 50 miles and was charged 14 extra i asked for a manager to call me back but instead the rep is the one who called me back and said oh well thats what the truck said when i logged back as returned. Now my latest issue is my bank account they released the authorization hold and now for some reason i get another email about the auth hold that has been placed back on my account, which makes my account negative, the manager KATHERINE SPENCER after i explained my situation and how i was over charged and the procedures were not done only offered me a 50 VIP certificate for my next rental if they think for one second i would ever use u haul for that matter again, they are so wrong!!!!!!! This has been the worst experience I've ever had i wouldn't refer a soul to that location ever again. I should have known it would be an issue when there is a sign that said only accepting debit and credit cards today but oh no! never again Thanks but no Thanks, I needed a refund not a lousy ass gift certificate and a half ass apology that went no where thank goodness the rep over the phone was able to reach the manager cause it seems she wasn't even going to call me back, and let alone she says she doesn't handle the finance portion of it then what good are you. I plan to post this on any social media networks of this as well just so no one will go through what i went through using this location

Joe L.
Grado:

First time using U-Haul at this location, love it already!

Reshawn T.
Grado:

El cliente no dejó un comentario.

Randolph S. | Overall Experience |
Grado:

Nice place, it was a nice couple of years.

Stacy T. | First Impressions |
Grado:

I have always use this u haul place it’s clean and the customer service is excellent , the only problem was I went to unload my truck last night and the gates weren’t working.

Isizah J.
Grado:

Chasnic is a wonderful and sweet employee. Positive reflection of your company. Great job Chasnic!

randolph S.
Grado:

El cliente no dejó un comentario.

Jemeliah C.
Grado:

El cliente no dejó un comentario.

Kenneth R.
Grado:

Small and tight looking location but there is plenty of room in the back to hook up trailers and turn around. The hook-up and towing tips were great. The staff hooked up the trailer and checked it out for safety, etc. Everyone was professional and friendly. There is not a lot of room to park a vehicle to come into the office and if they can add parking, that would be good.

danielle M.
Grado:

El cliente no dejó un comentario.

Lakeisha T.
Grado:

El cliente no dejó un comentario.

John B.
Grado:

El cliente no dejó un comentario.

Lisa M.
Grado:

El cliente no dejó un comentario.

Robert D.
Grado:

El cliente no dejó un comentario.

isidro M.
Grado:

Very friendly and knowledgeable customer services reps and easy to deal with.

Deborah C.
Grado:

El cliente no dejó un comentario.

Steven S.
Grado:

I liked that I could check to see if there was a truck in the size I wanted available and what location it was at.

anna w. | First Impressions |
Grado:

I would never attend to this one again

Christina T.
Grado:

These people in Texas were wonderful. Hospitable informational.

Paul M. | First Impressions |
Grado:

Very good people and respectful

CHARLES T.
Grado:

Trying to get your local office is almost impossible and your answering service takes 10 to 20 minutes to get someone to answer. People answer phones so hire people.

Hue S.
Grado:

Nothing.

William W. | First Impressions |
Grado:

Very knowledgeable and thorough. Got me in and out as quickly as possible, very appreciated for I was in a hurry.

Maria R.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

El cliente no dejó un comentario.

Sabrina O.
Grado:

When we tried to drop off the Uhaul, the guy told us they were full and could not take it. We live at an apt and we couldn't keep it. Our drop off location was this one. He was rude but we insisted. I got a call a couple days later and they tried to tell me I did not drop off the Uhaul. Needless to say, we will avoid using Uhaul again.

Ricky M.
Grado:

Thank you!!!

Carmen H.
Grado:

El cliente no dejó un comentario.

Jbreil G.
Grado:

I left my plugin iPhone car charger in the vehicle .

Lemont A.
Grado:

El cliente no dejó un comentario.

Jimmy R.
Grado:

J

JACLYN B. | Overall Experience |
Grado:

I loved it. And they were very helpful every time I needed something and needed help.

INGRID G.
Grado:

El cliente no dejó un comentario.

INGRID G.
Grado:

El cliente no dejó un comentario.

Gabriel G. | First Impressions |
Grado:

Paul and Kathy are such great people. They have helped me with all my questions and concerns. I really appreciate all the help these two have given me. I feel comfortable storing my belongings here.

Gerome M.
Grado:

The staff was very helpful and knowledgeable

Paulette L. | Overall Experience |
Grado:

Our storage wasn’t cleaned when moved in and our check in was a challenge

Daffney E.
Grado:

The Spencer’s are extremely nice and they go the extra mile to make sure you save the most money! Will definitely be back in the future!

Sherry H. | Overall Experience |
Grado:

No complaints

Andrea W.
Grado:

El cliente no dejó un comentario.

Veronica M D. | First Impressions |
Grado:

Super detailed, friendly, knowledgable and caring. Represented Uhaul extremely well!

linda F.
Grado:

We were told to pu at 2921 E ABRAM ST in ARLINGTON- it was closed so had to call and go to another address.

Nereyda R.
Grado:

El cliente no dejó un comentario.

LOWELL T. | Overall Experience |
Grado:

I would use this facility if the situation arises

jessica T.
Grado:

El cliente no dejó un comentario.

shirlevia J.
Grado:

El cliente no dejó un comentario.

Ryan H.
Grado:

El cliente no dejó un comentario.

Mindy T. | Overall Experience |
Grado:

Im sorry I have tell u that that manger attacked me on last Monday May 6 it really horrible manger which this place not good ! I not appreciate with them

Latasha T. | Overall Experience |
Grado:

N/A

selase D.
Grado:

El cliente no dejó un comentario.

LaToya K. | Overall Experience |
Grado:

I love this facility. The management here is super awesome. My husband and I still have 2 units here. This facility is well lit with security cameras. Prices are reasonable and the staff is fair.

John C.
Grado:

El cliente no dejó un comentario.

Nicholas O.
Grado:

El cliente no dejó un comentario.

Emmerencia K.
Grado:

Nothing , the customer service was great

Demetras H.
Grado:

El cliente no dejó un comentario.

James M.
Grado:

This location being open 7 days a week for pick up and drop off is the reason I chose this location. Being able to drop off Sunday avoiding an extra days of rental is why I chose this location.

Daniel B.
Grado:

El cliente no dejó un comentario.

Alexa G.
Grado:

El cliente no dejó un comentario.

Paul S. | Overall Experience |
Grado:

great place for storage, moving trucks, and moving supplies. great staff

Kurtis H.
Grado:

Pretty slow on the check in. I was the only person there and it still almost took 30 minutes.

jessica S.
Grado:

Paul was excellent and he answered all questions.

Rekos G.
Grado:

Charge customers the correct amount. Stop charging others extra fees to help load their vehicle onto the U-Haul

Richard G. | First Impressions |
Grado:

Great customer service and willing to do beyond expectations.

Brett S.
Grado:

El cliente no dejó un comentario.

alatrae P.
Grado:

El cliente no dejó un comentario.

Donald C.
Grado:

I dropped of the vehicle after hours. Limited place to drop off a vehicle. I had a small truck (15 ft.). If i had a larger one it would not have been possible to drop there. Uhaul should provide gate code. i rated it above average because they should not be penalized for the issue, but it does deserved a look.

STEPHANIE B. | Overall Experience |
Grado:

The grounds were always clean. The staff is very friendly & most of all my belongings were safe from insects & rodents, which is very important to me.

jessica T.
Grado:

Paul Spencer was awesome. I will definitely rent from him again! :)

steven C.
Grado:

The employee was very professional, polite and friendly.

Julian V.
Grado:

The Spencers are awesome!! Very kind individuals.

Janice F. | First Impressions |
Grado:

Friendly and efficient

Dannette W.
Grado:

Great customer service! Thank you

Jamie T. | First Impressions |
Grado:

Awesome experience so far!

steven C.
Grado:

Employees were very friendly, polite and professional.

Matthew M.
Grado:

The rental went very easy and the staff is friendly.

KATHY S.
Grado:

Clean Storage and trucks, friendly folks.

Randolph S. | Overall Experience |
Grado:

Everything is wonderful and easy here.

KATHY S.
Grado:

El cliente no dejó un comentario.

Alicia W.
Grado:

Kathy was wonderful. She even helped me carry my dollies

Darshonnia L.
Grado:

El cliente no dejó un comentario.

tyrone B.
Grado:

El cliente no dejó un comentario.

Tymelia C.
Grado:

El cliente no dejó un comentario.

Tiffany B.
Grado:

I had to move unexpectedly so I had a pretty rough week. I anticipated a stressful U-Haul day as well but I was wrong. The staff at the Tarrant Rd location were excellent! Very friendly and helpful. The process was smooth and simple, my storage unit was clean and ready to go when I arrived. I will definitely recommend this location for both truck rentals, and storage units.

SONIA G.
Grado:

El cliente no dejó un comentario.

cherdet W.
Grado:

Paul and Kathy have the best customer service . Your store will continue to prosper with then in leadership.

Anthony R. | Overall Experience |
Grado:

My only complaint would be the door to my storage was really hard to close, and there was quite a bit of water overflow into the unit from the rain but other than that it was great. Love the staff

Vivica P.
Grado:

My tank wasn’t full when it was given me. I filled it to the same amount it was given to me yet I was still charged for not filling the gas completely which isn’t fair sense they tell you to give it back how you got it. Plus I got other extra charges and ended up losing $92 something dollars for a moving truck that was only supposed to cost me $20. I’d never recommend using this service for someone who needs a low cost truck sense it seems to be a scam to get far more money out of you.

Ethan S. | Overall Experience |
Grado:

Would continue using if we still had a need for storage

Randolph S. | First Impressions |
Grado:

Great location and the Spencer's are so pleasant and helpful. Thank you very much !

Nancy P. | First Impressions |
Grado:

Kathy and Paul were extremely friendly, helpful and accommodating, despite the adversity of an uncooperative computer.

willie J. | Overall Experience |
Grado:

Be careful of correct receipt submittal when closing accounts.

Evelin A. | Overall Experience |
Grado:

Very helpful and friendly

anita a. | Overall Experience |
Grado:

None

DANA M. | Overall Experience |
Grado:

I have been at this location for over3 years . Paul & Kathy were very professional and easy to work with. The units are clean and well maintained. I fully recommend this facility .

Holly C. | Overall Experience |
Grado:

Paul and Kathy are very friendly people who have an excellent attitude and go that extra mile to see that everything is going well, I would recommend them over and over again 🤗

willie J. | Reservación |
Grado:

Great

Randolph S. | Reservación |
Grado:

It was a very easy process to rent this storage unit. The facility is clean and well kept. The office staff were more than helpful and very easy to deal with. I am sure that I made the right decision.

Quida D. | Reservación |
Grado:

Poor customer service

Shelley C. | Overall Experience |
Grado:

Paul and Kathrine Spencer were always very helpful over the past 2 years I rented my unit.

Patricia V. | Overall Experience |
Grado:

The staff was very rude upon every encounter. Unprofessional and never helpful. Will never use this company again and I will tell everyone I know. So glad to be out of there.

BOBBY S. | Overall Experience |
Grado:

Thank you.

Renee C. | Overall Experience |
Grado:

Access to get in sucked. No parking in the very short parking lot due to having uhaul rentals parked in front of limited parking space.

Andrew B. | Reservación |
Grado:

Very satisfied with service received. Keep up the good work!

Alisha A. | Overall Experience |
Grado:

Paul was a God sent angel....always helpful and friendly. Definitely made me feel comfortable and confident my belongings were safe. Thanks again for everything 😊

Erika M. | Reservación |
Grado:

The costumer services it's great thank you very much

Julie K. | Overall Experience |
Grado:

Their was oil on the floor that did not come up on cleaning so when I moved my stuff in I was given a large orange tarp at no charge to put on the floor so the oil would not absorb onto my items.

Myra V. | Overall Experience |
Grado:

Very friendly people

ROY J. | Overall Experience |
Grado:

Great

Diane M. | Overall Experience |
Grado:

The phone is not important. Knowledge of the cost was poor.

No reviews have been submitted for this location.

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