Customer Reviews for U-Haul Moving & Storage of Grand Junction

4,211 reviews

2949 E North Ave   Grand Junction, CO 81504

(970) 241-5933

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(970) 241-5933

2949 E North Ave
Grand Junction, CO 81504

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Terry Rhodes  |  Overall Experience 
Rating:
4.0

The gentleman who helped us was very helpful (I can’t remember his name). Although he was busy and working by himself, he was was able to multitask and provide great service

Ian Willis 
Rating:
5.0

Always great value for my money workers are always helpful and courteous, and very knowledgeable about the products

Gerald Coffman 
Rating:
1.0

Was told the unit I rented was unavailable at first but web site said it was. Had to confront the guy about it.

michael hatch 
Rating:
4.0

Customer did not leave a comment.

dellard rayzor 
Rating:
1.0

Horrible customer service. Will never go back to this location again

Lucas Davis 
Rating:
4.0

Friendly staff, easy location.

Michael Schroeder 
Rating:
5.0

No recommendations

David Knob 
Rating:
5.0

Very helpful, arranged for drop off at location on Monday.

Mason Williams 
Rating:
4.0

Corporate software again very difficult for this per person to access. Took repeated attempts to finally see account. UHaul has good products and some employees but this are totally degraded by the Corporate software..............................

bryan thompson 
Rating:
5.0

I think improvements need to be made in the App. The employee larry was so helpful but the verification code process doesn’t work. I attempted it 5 times and an error code occurred each time. He doesn’t get his incentive pay and that is an internal application problem.

Faran Henwood 
Rating:
5.0

Customer did not leave a comment.

Chris Hackwell 
Rating:
5.0

Lower prices, provide coffee and maybe a muffin. Please ensure there is at lest 1 banana nut muffin for me. Astalawinnebago!!

steve ross 
Rating:
4.0

Customer did not leave a comment.

Ronald Shields 
Rating:
5.0

Customer did not leave a comment.

Mike Simpson 
Rating:
5.0

Customer did not leave a comment.

Michael Gladding 
Rating:
5.0

Customer did not leave a comment.

Spencer Kotte 
Rating:
5.0

Customer did not leave a comment.

stacey howard  |  First Impressions 
Rating:
5.0

Easy return - nice organized facility & even nicer help!

James Mousseau 
Rating:
4.0

Check padlock on as this one was broken

Keith Swinehardt 
Rating:
5.0

Customer did not leave a comment.

Cindy Finley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jane Morris 
Rating:
5.0

Excellent customer service. I have used this location for multiple moves. I have always had a great experience.

CALLINDA FORRISTALL 
Rating:
5.0

Customer did not leave a comment.

BARRY KEITH 
Rating:
1.0

The general manager was extremely rude and mean to me unwarranted his name is Lonny Bloss. I will never recommend this location or any location associated with him to anyone.

Lindsey White 
Rating:
5.0

Customer did not leave a comment.

Darrell Starks 
Rating:
5.0

Nothing the customer service was excellent

trintin inskeep 
Rating:
5.0

It's always convenient and easy to rent from this location. Great hours, great trailer options, they have always had what I needed. Easy pick-up and drop-off. Useful products inside as well.

JACOB SEMAN 
Rating:
2.0

The cab of the truck had cigarette ashes and butts on the floor when I picked up the truck. I am very allergic to cigarettes and cannot be around the scent of them or come in contact with the smoke. The first day of the ride was challenging and I had to pull over a few times. Also, I purchased my own car cleaner and odor remover to make the trip bearable. The smoke and scent of cigarettes infused into the filters of all vehicles and leaves an odor that is difficult to remove. I don't recommend picking up U-Haul trucks from a location that does not clean out its vehicles before another pick-up.

Antonio Dlallo 
Rating:
5.0

Customer did not leave a comment.

Greg White 
Rating:
4.0

Customer did not leave a comment.

ROBERT ATENCIO 
Rating:
4.0

The computer system was very slow when returning the vehicle but service was great!!

Nikeena Bell 
Rating:
4.0

Customer did not leave a comment.

Jim Winter 
Rating:
4.0

Customer did not leave a comment.

PETER LEVON 
Rating:
5.0

Customer did not leave a comment.

Karen Briggs 
Rating:
5.0

Great Job

Brian Macke 
Rating:
4.0

Customer did not leave a comment.

NEIL WEBSTER 
Rating:
4.0

Add late night taco stand!

john parsley 
Rating:
5.0

Kaylam did a great job!

Chris Henderson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Casad 
Rating:
4.0

It is not very easy to find the entrance and the parking area is a little tight for the bigger trucks. The trucks are well maintained and the people are friendly.

Clark Burrows 
Rating:
4.0

U-Haul app is not user friendly and depending on location not easy to access. The app made things more difficult than expected.

John Ruth 
Rating:
5.0

Customer did not leave a comment.

Justin Woodward 
Rating:
5.0

Customer did not leave a comment.

DEB JACKSON 
Rating:
5.0

Customer did not leave a comment.

Adriam Ramos 
Rating:
5.0

Customer did not leave a comment.

Roberta King-Ferman 
Rating:
5.0

Not a thing rival went smooth

Verionica bautista 
Rating:
5.0

Customer did not leave a comment.

kelly peacock 
Rating:
5.0

Customer did not leave a comment.

william glidewell 
Rating:
3.0

Customer did not leave a comment.

Amanda Hill 
Rating:
5.0

Customer did not leave a comment.

Susan Falsone 
Rating:
5.0

No improvements. Staff was friendly. Great customer service.

Tereasa Grill 
Rating:
5.0

Customer did not leave a comment.

Natalie Hardy 
Rating:
5.0

Customer did not leave a comment.

monty schaefer 
Rating:
1.0

The guy at the counter at pickup was so rude. I am not super good with driving large trucks , after not being able to back up a 26 foot truck due to it being so tightly parked I went back in and asked for help , he literally grabbed the keys out of my hands, went to the truck without saying a word and did it for me so aggressively. Also the uhaul had a check engine light on which was unsettling . Very disappointing experience.

Dayle Rotherham 
Rating:
5.0

Staff was friendly and helps.

Daren Sutherland 
Rating:
5.0

You did a great job. The whole moving experience was pleasant and your staff cheerful and aconemadating.Thank you U-Haul. Joe C.

Benny Chapman 
Rating:
5.0

A quick lesson on how to attach straps and chains for car hauler.

ed boiani 
Rating:
5.0

Amazing customer service. Very timely and curtious.

Justin Savago 
Rating:
5.0

Customer did not leave a comment.

Crystal Parks 
Rating:
5.0

Customer did not leave a comment.

larry lybarger 
Rating:
5.0

Customer did not leave a comment.

Dan Jones 
Rating:
4.0

The checkin online to return equipment did not work, even after multiple attempts. I’m not sure if this was just a glitch since the app worked great many times before. Staff at location were awesome!

Stephen Holmes 
Rating:
5.0

Both staff helped me with the pick up and drop off process. They were both very friendly and helpful!!!

Wendy Schimek 
Rating:
5.0

Everything's was done perfict.

Donald Watts 
Rating:
5.0

Customer did not leave a comment.

Curt Watson 
Rating:
4.0

Customer did not leave a comment.

Ron Parron 
Rating:
5.0

U-Haul associate was friendly and helpful.

Ben Haveman 
Rating:
5.0

Customer did not leave a comment.

ANABEL MORALES REYES 
Rating:
5.0

Customer did not leave a comment.

Jason Poirier 
Rating:
5.0

Customer did not leave a comment.

Jason Felix 
Rating:
5.0

They were so kind and helpful!

Erica Arsenault 
Rating:
4.0

Customer did not leave a comment.

Dakota Baldwin 
Rating:
3.0

Customer did not leave a comment.

Heather Burch 
Rating:
5.0

Customer did not leave a comment.

Karen Briggs 
Rating:
4.0

Not require them to use the app to pick up/drop off equipment.

Jeston W Hays 
Rating:
3.0

Had to drop off trailer when it wasn't open due to uhaul inappropriately planning there business.

Wade Eberspecher 
Rating:
5.0

Have them down load the app ahead of time

Linda Pérez 
Rating:
5.0

Customer did not leave a comment.

zhandos tolkynov 
Rating:
5.0

Customer did not leave a comment.

Danny Sadler 
Rating:
3.0

Customer did not leave a comment.

Kevin Coombs 
Rating:
3.0

Poor communication skills. Rude interaction when I went to pick it up. Argumentative employees.

Jo Holifield 
Rating:
5.0

Customer did not leave a comment.

Nathaniel West 
Rating:
3.0

Yes but with caution. Staff did not have the additional items ordered via the app in the truck. Neither did they care to pull those items and load them for me. Also, they did not want to sell me boxes. I was told to go to the Free boxes stashed by the stacks of new boxes and take what I wanted. There was no used boxes worth taking so I grabbed the furniture pads and left with the truck.

Patricia Meehan 
Rating:
5.0

Customer did not leave a comment.

Robyn Henslin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Chrisetensen 
Rating:
4.0

Customer did not leave a comment.

Laura Ziebarth 
Rating:
5.0

Customer did not leave a comment.

ROBIN MARSH 
Rating:
3.0

Trailer I rented did not have a license plate

Kerry Lucas 
Rating:
2.0

Lonnie the manager was rude, abrasive and wouldn’t help anyone unless they downloaded the U-Haul app. My time is valuable and I spent 30 minutes trying to get the app downloaded and checked in. I will not return to this location if I have a choice.

Michelle Young 
Rating:
5.0

Nothing: The fellows that serve customers at the 2949 East North Avenue in Grand Junction, Colorado do an excellent job!

ROBERT KOLLER 
Rating:
5.0

The employee that helped me was great. He had great customer service and was very knowledgeable

Aaron Wirth 
Rating:
5.0

Customer did not leave a comment.

Gypsy Piland 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Klein 
Rating:
5.0

Customer did not leave a comment.

Peggie McBride 
Rating:
5.0

Customer did not leave a comment.

FELICIA GERMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connie Cepaitis 
Rating:
5.0

Customer did not leave a comment.

Harry Bowlby 
Rating:
3.0

App was not working in the location. Took an hour to pick up the vehicle at 6am. Front windshield was dirty inside and out. Lock box 5 lock was sticking and would not open

Gavin Hanssen 
Rating:
5.0

Don't need to improve any thing

Nicholas Lozen 
Rating:
5.0

Customer did not leave a comment.

Dennis Adams 
Rating:
1.0

Customer did not leave a comment.

Adam Dietrich 
Rating:
5.0

Customer did not leave a comment.

Lindsay Keller 
Rating:
2.0

Customer did not leave a comment.

Brian Mages 
Rating:
5.0

The app to check in didn't work

michael cook 
Rating:
4.0

Customer did not leave a comment.

Cynthia Brantley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

dylan wilhite  |  First Impressions 
Rating:
5.0

I will always use U-Haul before any other. They know how to treat their customers right!!!!!

Cindy Finley  |  First Impressions 
Rating:
5.0

Excellent Staff very kind and helpful Reassured with security services cameras and a great staff

Robert Roessler  |  First Impressions 
Rating:
5.0

Excellent staff

COREY DOHRMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Dahlgren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nohealani Alidon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Silvia Galindo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STANISLAVA VINNITSKY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Seth Armer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna Perry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandy sheehy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID SNYDER  |  Overall Experience 
Rating:
5.0

Terry was courageously professional. Was beyond understanding and helpful beyond measures!

JERAMIE KOHRUMEL  |  First Impressions 
Rating:
1.0

The staff was, really nice and everything was nice and clean.

brian stone  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LEWIS HILL   |  Overall Experience 
Rating:
1.0

Staff was rude with horrible attitudes..on multiple occasions the doors were locked early...

Ronald Desrochers  |  Overall Experience 
Rating:
5.0

If every business had the kind of customer service that I was given then we wouldn't need reviews. They were great, very helpful kind, and professional.

James Carroll  |  Overall Experience 
Rating:
5.0

Well kept facility, secure and clean Helpful staff

Michael Dohm  |  Overall Experience 
Rating:
5.0

The staff was fantastic, friendly helpful, and informed.

James Carroll  |  First Impressions 
Rating:
5.0

The lady that helped me with extremely nice and helpful and beyond understanding. She made me feel comfortable renting a unit there and made getting through paperwork as easy as she could. An amazing employee over all.

kamron olson  |  First Impressions 
Rating:
5.0

I have always used U- haul and will in the future. They have always found answers for me and made what I needed happen.

lucinda vallles  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jamie Dart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Piper  |  First Impressions 
Rating:
5.0

Mr. Piniero was the most helpful agent ever. Ii am surprised that you are able to keep him. I mean, seriously, wow.

Curtic Harlan  |  Online Move In 
Rating:
3.0

It felt to crowded

wyatt kihlstrom  |  First Impressions 
Rating:
3.0

Came to put a couch in my storage and couldn’t get in . The old managers phone number was on the door , not the new one . So I called the 800 number and they gave me the new manager phone number , I left a message on his voice mail and he has yet to call me back . It’s been over 24 hours . The original sales person was wonderful though

Tracy Morton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany bracco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cheri milam  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

Jesse Fuller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Osborn  |  First Impressions 
Rating:
3.0

Getting a dolly into the inside units is a pain in the a$$ The ramps inside and out have ledges that make it extremely difficult.

BECKY WARREN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latrisha tackett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Osborn  |  Overall Experience 
Rating:
5.0

Helpful and

RYAN MALASKA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULA DIMICK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lori Osborn  |  First Impressions 
Rating:
4.0

Indoor storage units clean and well kept.

BRIAN LIGHTFOOT  |  Overall Experience 
Rating:
5.0

Very pleased with all your help

esther piper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julia prebe  |  Overall Experience 
Rating:
4.0

Larry is not the friendliest person I’ve ever met. I think he forgets who the customer is

bryan wallway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TADD WARNER  |  First Impressions 
Rating:
2.0

I had mice feces all over my stuff and half of it was ruined

DANIELLE sparks  |  Overall Experience 
Rating:
4.0

?

kenneth hofmann  |  First Impressions 
Rating:
2.0

Don't lose your key and use your own bolt cutters to cut off. I caused no damage I am a licensed contractor in Colorado and if hiring a lock smith is what they wanted who's to say I don't locksmith can locksmith or insured with a higher level of insurance than a locksmith. I'd say below average because the manager Lonny need a brake check in customer service and learn to get all his information straight before calling someone a lier.

steven larch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gavin Rucks  |  Overall Experience 
Rating:
5.0

Probably one of the most courteous and friendly storage units I’ve ever been to in my life. Customer service is number one down there you can tell

Kevin McCray  |  First Impressions 
Rating:
5.0

It was a good unit and facility

Timothy Carrasco  |  Overall Experience 
Rating:
5.0

Very clean and professional environment! Thank you!

Dustin Files  |  Overall Experience 
Rating:
4.0

the only down side was i reserved a unit at a specific facility online and it placed me at a different uhaul facility a couple miles away. the staff was very nice and friendly and helpful.

Braelyn Whiting  |  Online Move In 
Rating:
5.0

Thank you for everything

Gary Belcher  |  First Impressions 
Rating:
5.0

Excellent staff and service. Thank you! Recommend for all your storage and moving supplies.👍

Lisa roche  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN WOOD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID SNYDER  |  First Impressions 
Rating:
5.0

The dark haired woman who helped me was wonderful! Everything was ready, clean, and super easy.... I should have rented here ages ago!

Kelly weathers  |  Online Move In 
Rating:
1.0

Very rude and poor customer service. I was getting phone calls and messages asking me when I was moving into my paid for unit. I called to explain my situation and was told I needed to move into it before someone else did...? Who moves their stuff into strange units and it should show as rented in their system so it shouldn't be rented twice...? It's "employee owned" apparently but I was told they would continue to harass me until I moved in. I closed my unit...I have enough going on in life then to be harrassed by some crazies at some storage place over my paid for unit. I bet they get real rude and aggressive with you if you're a day late but to be harrassed over a unit that is paid up is BS. Never doing business with this location ever again

christina craig  |  Overall Experience 
Rating:
5.0

We all seem to move at some point in our lives. UHaul is always the dependable go to.

KEITH PROCHNOW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julia prebe  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JEFFREY PEARSON  |  First Impressions 
Rating:
4.0

Other than the long waits in line with seemingly no one around to help expedite things it was a good experience. An awful personal experience for me, but UHaul did a fine job.

joseph cardile  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

courtney outlaw-robnett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron Laner  |  First Impressions 
Rating:
5.0

Long did a wonderful job taking care of my experience here . Rhanks so much

max siegfried  |  Overall Experience 
Rating:
2.0

Signs clearly indicate 24hr access but faculty closes at 5:00pm. Truly unbelievable

sandy wallway  |  Overall Experience 
Rating:
1.0

The facility advertised access to the unit until 10pm. I showed up at 7 pm last night and couldn't get in. Multiple other people stopped by in the 2 hours I was waiting and they were also upset they couldn't get in. I need to drop things off at 7 tonight and the office told me I wouldnt be able to get in and there is nothing they can do. I have had my money scammed away and am a full time college student and full time worker. I have to sleep in my car until I can get my money back from the man that scammed me. I will not be able to sleep in my car and will have no place to sleep tonight unless I can put my things in the storage unit. I would never have gotten the unit from u haul if they had informed me the hours werent as advertised. The staff told me there is nothing the can do.

Tyler Mcfarlin  |  First Impressions 
Rating:
3.0

I have one complaint. I move from one state to another. Rented a uhaul and a storage unit. When we got to the destination to unpack the uhaul, the storage we rented was not available. They only had one other storage available for 50 more. So we had no choice but to get it. They would discount the storage unit to the reserved price which I thought was bad business. It was reserved and they should have honored the price. Luckily they had 1 larger unit. Not sure what we we have done if they had no units.

Karen Leach  |  First Impressions 
Rating:
5.0

The staff at U-Haul was awesome.

tommie johnson  |  Overall Experience 
Rating:
5.0

It went very well. Everyone was nice and the storage unit was cleaned before entry. Thank you.

gervais murray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john gibson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Elder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Foster  |  First Impressions 
Rating:
4.0

the only coment is that is to expensive for the size

FRANCISCO CERVANTES PENA  |  Overall Experience 
Rating:
5.0

great overall experience

Kevin Kirlin  |  Overall Experience 
Rating:
5.0

I will definitely be utilizing secure storage units with Uhaul for my future moving needs. This made the whole experience so much easier and less stressful.

Adam Mazziotta  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOROTHY FULLERTON  |  Overall Experience 
Rating:
3.0

On more than one occasion I encountered homeless persons hanging out at the UHaul location where I have rented 2 storage units. Not only were they hanging out outside the UHaul storage units, they were going in and out of a unit in which it seemed that multiple males were living in the unit. All of which makes me extremely uncomfortable to continue to rent my units for multiple reasons. First, I usually visit my units alone bringing safety to the fore front of my concern. Secondly, the risk factor of theft and fire.

STACY WENTZEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Condit  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TENA ROWLAND  |  Overall Experience 
Rating:
5.0

The facility was well maintained and the staff was very helpful. They were there to answer all my questions and provided assistance when needed.

Robert Kaiser  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Douglas Olsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

delia geva  |  Overall Experience 
Rating:
5.0

the entire crew was very helpful & patient - thank you!

Matthew Bergdahl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH PROCHNOW  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Kaiser  |  First Impressions 
Rating:
2.0

Because Every time I went to my unit my boxes were wet on top. The ruined some pictures that I have no way of replacing.

Catherine Sheader  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caroline Rubin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Poage  |  Overall Experience 
Rating:
4.0

Access to storage was very good. There were dead bugs all over inside though. JHopefully live bugs will not get into our things. Jennifer was very helpful and assisted us in whatever we needed. No complaints.

Douglas Olsen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WANDA LACKTORIN  |  Overall Experience 
Rating:
2.0

I reserved a unit online for longs park facility with 24 hour access, but when I went to office to get set up I was told there were no 10x10 units available at that location. I had to take one in a different location that was in doors. I don’t understand why it even lets you make a reservation if you’re not going to be guaranteed the unit.

Ashley Liff  |  First Impressions 
Rating:
1.0

I was given one storage unit, only to find it was already occupied. When I went to the office to sort it out, the staff member was exceptionally rude because it was “close to closing.” He gave a another unit, across town, that turned out to also already be occupied. At that point, the office was closed and I had to find alternative storage because I didn’t have time to wait until morning because I had to be out of my house by the next day.

Erin Schmitz  |  First Impressions 
Rating:
5.0

Lonnie and his crew were so very friendly and helpful!

Rebecca Maybury  |  Overall Experience 
Rating:
1.0

Certain Staff are very rude to customers to the point they walk out and go elsewhere. I have rented equipment and storage units many times at this facility through the years and every time there has always been rude unaccommodating staff at some point through the process. I will not use this UHaul facility ever again.

Shannon Ringold  |  Overall Experience 
Rating:
5.0

Piece of Pie, Easy as Cake.

JAMES LEWAN  |  First Impressions 
Rating:
5.0

I feel very secure having my items in the storage unit.

Mary Ann Griffith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sintia rios  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tommie johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIM OVERHOLT  |  Overall Experience 
Rating:
5.0

I entered my code and the keypad said hello Rebecca so I knew I did it right but the alarm still went off when I lifted the door.

Rebecca Maybury  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Dohm  |  First Impressions 
Rating:
4.0

staff always available and willing to help.

william stanford  |  Overall Experience 
Rating:
5.0

This U haul store is very friendly. Had a lot of patience with me. Customer service was great and fast. The rates were great. And very understanding when I had to pick the truck up later . So very convenient . Thank You I would recommend this store to everyone.

angela Laubhan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Austin Aultman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles moon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia CUERVO  |  Overall Experience 
Rating:
2.0

The customer service was never on par, in the whole time we rented from them. Was never able to get an answer to any questions by employees. We would always need to speak with a manager and the manager was never available and rarely returned phone calls. Then was extremely rude when dealing with him at the counter.

ethan carpenter (eco x gen labs)  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrica kemper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica Lucero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garry Meade  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff

flordelis DelaCruz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob Liersemann  |  First Impressions 
Rating:
4.0

Good overall experience. 🙂

Mike Picco  |  First Impressions 
Rating:
1.0

My unit is inside office, no 24/,7 access, have to haul everything through office, did not get a free lock, and no 30days free with rental.

Misty Phillips  |  Online Move In 
Rating:
5.0

Seamless experience start to finish. Staff are very helpful and accommodating. Facilities clean and well maintained. Definitely recommend.

charles moon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zoe Hicks  |  Overall Experience 
Rating:
5.0

I think I upset the manager when I parked my vehicle and trailer but I needed to unload into the storage unit before I turned the trailer in. I had a storage reservation and needed to check in. He was very busy and did get a little irritated with me but everything turned out great....

Beverly McClure  |  First Impressions 
Rating:
4.0

My rating for storage is excellent, but I was not please with my rental experience as I reserved a van, then was changed to a moving truck despite my protests. I ended up cancelling the reservation and finding another rental.

Traci Hensiek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah Pope  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa roche  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Naomi Creason  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY COXWELL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MOLLY LOWERS  |  First Impressions 
Rating:
5.0

Very friendly, helpful staff.

Elaine Koons  |  First Impressions 
Rating:
1.0

Took 20 minutes to do the paperwork and my unit was full of empty boxes. Another 20 minutes of paperwork to get a unit miles away. Then I had to go back to the 1st place to return the trailer. It took 3.5 hours to get the wiring harness in the Springs. 10 minute job.

stephen mahoney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike kenney  |  Overall Experience 
Rating:
5.0

From move in, to move out, and rental of uhaul, the employees here have always been amazing.

Roberta Snider  |  Overall Experience 
Rating:
5.0

Easy and quick service.

Naomi Creason  |  First Impressions 
Rating:
5.0

Val was precise and efficient in setting-up my account.. I am very pleased with the clean facilities and the storage unit assigned to me (1023). Farley Inglis .

farley inglis  |  First Impressions 
Rating:
5.0

Great!!!!!

Walter holak  |  Overall Experience 
Rating:
3.0

People there don't seem to know what they are doing. I would prefer to go to another store, not even U-Haul again. They screwed up my truck order, their card system is messed up, don't know codes.

Kathleen slaughter  |  Overall Experience 
Rating:
5.0

Great place to store your things.

timothy sack  |  Overall Experience 
Rating:
5.0

Easy peasy

James Kleinfelter  |  Overall Experience 
Rating:
5.0

What perfect timing for a free month of storage!!! Thank you so much! It was easy and quick and very much appreciated!

ARIEL CLINICAL  |  First Impressions 
Rating:
4.0

Staff and facilities well kept clean staff helpful and friendly. Professional

Louis Kemper  |  Overall Experience 
Rating:
5.0

The only things I would hope to happen would be for there to be a senior citizen discount and possibly discounted prices for loyal long term customers.

ANN KEIM  |  Overall Experience 
Rating:
5.0

I have had units at this location for many years and the staff have always been very good to me. I have known Vicki for many years and she is like family to me.

SHERRI FELK  |  Overall Experience 
Rating:
1.0

Worst moving experience I've ever had. No one knows what they are talking about. No consistency between employees. They all have bad attitudes other than a single employee.

jacob caldwell  |  First Impressions 
Rating:
4.0

The customer service was very pleasant. And very helpful. I will for sure come back again. Thank you again.

Stacey Lucero  |  First Impressions 
Rating:
3.0

The U-Box experience was good and convenient you just need to get your billing department fixed.

PAMELA CONNERY  |  Overall Experience 
Rating:
5.0

The best

Patricia McAfee  |  Overall Experience 
Rating:
5.0

Amy was great to work with. Very professional and helpful.

GARY EASTHAM  |  First Impressions 
Rating:
5.0

The service was great when I moved in years ago. Years later, moving out was an easy process.

SHERRI CRUZ  |  Overall Experience 
Rating:
5.0

No problem

hettie darden  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful

Michele Pimentel  |  Overall Experience 
Rating:
4.0

Good customer service

james wilson  |  First Impressions 
Rating:
5.0

Willing to please customer.

Betty Souch  |  Overall Experience 
Rating:
5.0

Staff were efficient and courteous. It was a pleasant experience.

Kenneth Feller  |  First Impressions 
Rating:
5.0

👍🏼

staraleine stocks  |  Reservation 
Rating:
5.0

Access is allowed only during business hours, but the hours are very convenient. The staff goes above and beyond to help and serve you. Very friendly and answers all questions.

Rick Hopkins  |  Overall Experience 
Rating:
5.0

Good people

Jack Meeks  |  Reservation 
Rating:
3.0

First unit we rented, leaked rain water on some of the items stored.

chris brubaker  |  Overall Experience 
Rating:
5.0

Equipment was ready when scheduled. Easy access.

Robert Pates  |  Overall Experience 
Rating:
5.0

Staff very helpful. I definitely will use U-Haul for my storage purposes

LIZ BALLARD  |  Overall Experience 
Rating:
1.0

Facility way 2 hot,not enough staff at the counter, hours are horrible, Phone calls put on hold for 15min, staff was always eager to leave and tell you what time they close, not worth the money!!!

Blaine Bell  |  Overall Experience 
Rating:
4.0

Efficient and helpful staff.

Tanner Pryor  |  Overall Experience 
Rating:
4.0

Long waiting times and phone always answered by call center that does not know the local specifics.

Wendy Metzger  |  Overall Experience 
Rating:
4.0

This a very busy business so the wait for service can take some time. You may want to consider increased staffing at peak hours.

Wendy Metzger  |  Overall Experience 
Rating:
5.0

I would always go to UHaul in Grand Junction first, for all my moving and storage needs.

Francis Wilson  |  Overall Experience 
Rating:
5.0

The staff is very friendly and helpful. Very clean. Keep up the good work.

Christina Hansen  |  Overall Experience 
Rating:
4.0

Not enough people around to help. but great other wise!

Cheri Trout  |  Overall Experience 
Rating:
3.0

I had the worst expiriance with this uhaul facility and will not be going back. Found dead mice in my storage that werent there before and my stuff was only there a month Also The staff were rude.

Jessica Borgersen  |  Overall Experience 
Rating:
5.0

No complaints

AARON WHITTENBURG  |  Overall Experience 
Rating:
4.0

Was a good experience.

Troy Saner  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top