Customer Reviews for U-Haul Moving & Storage at Estrella Mountain

6,623 reviews

1126 N Citrus Rd   Goodyear, AZ 85338

(623) 455-6280

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(623) 455-6280

1126 N Citrus Rd
Goodyear, AZ 85338

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy experience

Franklin Pryor 
Rating:
5.0

Customer did not leave a comment.

MATTHEW HALL 
Rating:
3.0

The 26’ truck I was given was a piece of junk. Horn didn’t work, wiper blades were useless, lot of damage to the outside of the truck.

Mary Keyes 
Rating:
5.0

Customer did not leave a comment.

James Adkison 
Rating:
5.0

Customer did not leave a comment.

Kemp Lanford 
Rating:
5.0

I was disappointed in the mounting locations provided in the trailer. I was told on the phone that there were rubberized side rails on three sides. There were, indeed. But they were not the kind you could pass a ratcheting tiedown strap through and loop it. The rails had tiny slots that could barely pass a hookless strap. Plus, those rails were GLUED on the sides and much of the rail had pulled away from the trailer. There were four measly metal hooks on the floor: two at front, two in back. If you're just hauling boxes, then this trailer is OK, I suppose. If you actually have to haul something that has to be thoroughly lashed down like I required, the trailer is unacceptable. Bad design. Had to cancel my trip because of the trailer's inadequacy.

Neil Forker 
Rating:
5.0

Customer did not leave a comment.

Phillip Manuel 
Rating:
5.0

Everything was fast, clean, and easy

Rita Showalter 
Rating:
5.0

Customer did not leave a comment.

gerald wolfe 
Rating:
5.0

I had a non problematic experience, staff were nice, and professional .

Tabitha Frazier 
Rating:
5.0

Popcorn 🍿 🍿

SHANE SALSI 
Rating:
5.0

Customer did not leave a comment.

Daniel Crum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean BARROW  |  Overall Experience 
Rating:
4.0

This location was very good with one exception - the windshield washer did not work (I filled it with fluid prior to leaving on trip from AZ to WI). Was somewhat irritating when driving through on/off showers/snow. Not related to this location was on the day that I was to pick up the truck at the Litchfield, AZ location, 2 trucks had check engine lights that were lit, but they did not have any other trucks available after that. VERY irritating. Thank goodness for the Goodyear, AZ location.

JAMES ROEMER 
Rating:
5.0

Customer did not leave a comment.

Marquis Smith 
Rating:
5.0

Customer did not leave a comment.

Kerrilyn Chavez 
Rating:
5.0

Customer did not leave a comment.

Timothy Rose 
Rating:
3.0

Customer did not leave a comment.

Deborah Walston 
Rating:
4.0

Customer did not leave a comment.

Leticia larios  |  Overall Experience 
Rating:
5.0

Very accommodating friendly staff.

John Wachter 
Rating:
2.0

Was given wrong address at first then when I got to this address employee had an attitude that we asked if everything was right with the return

Chris Phillips 
Rating:
4.0

Everyone was very helpful.

Amy Hunsicker 
Rating:
3.0

See comments already listed

Thomas Johnson 
Rating:
5.0

Best in the business!

JAMES FOGERTY 
Rating:
5.0

Customer did not leave a comment.

Gina Lecy 
Rating:
3.0

There is no longer customer service. When I rented the moving truck, I did all the work with my mobile phone when checking in. They needed a picture of me and my license.I did it with my phone. They told me I could drop off the rental truck after hours with the drop box. Again I had to use my phone to take pictures of the rental truck, five different pictures and had to answer several questions. When it’s your first time doing this, it’s aggravating. I found the whole experience frustrating and inconvenient. Needing my picture is intrusive, my license should be good enough. Then the final straw was they charged me $20 for the CONVENIENCE of after hours drop off. I DID ALL THE WORK!!! They charged my credit card and sent the receipt to my email. I paid $200 for a day rental because I went about 105 miles total. Then I had to fill it up with gas before I returned it, which is fine, but I’m old school and would like to deal with a person when returning the rental.. Ok, I’m done ranting now. Next time I’ll use my pickup and make 3 trips, it’ll be less aggravating and way cheaper.

DANIEL MAHONEY 
Rating:
5.0

Customer did not leave a comment.

Bill Beistline 
Rating:
5.0

Customer did not leave a comment.

Gerald Hink 
Rating:
5.0

Customer did not leave a comment.

CHARLES ROWE 
Rating:
5.0

Great job!!!

rudy Hernandez 
Rating:
5.0

Customer did not leave a comment.

JOHN GOSWITZ 
Rating:
5.0

Customer did not leave a comment.

Evan Carreon 
Rating:
5.0

Customer did not leave a comment.

wynn boes 
Rating:
5.0

Customer did not leave a comment.

ANGEL ALMAZAN 
Rating:
5.0

Customer did not leave a comment.

Kevin Ogrady 
Rating:
1.0

Gas was not at level I was told it would be and the air conditioner was on the entire time eating up gas when it was not needed at 7:00AM today. The truck was very old and they had many in the yard and could have given me a newer one that was in better condition. Very disappointing rental and will look to go elsewhere in the future.

Neal Doberman 
Rating:
5.0

Customer did not leave a comment.

Eric Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Goodall 
Rating:
5.0

Customer did not leave a comment.

Beth Carpenter 
Rating:
5.0

Customer did not leave a comment.

Carl Jarvis 
Rating:
5.0

The staff were extremely helpful at both locations. The trailer was the perfect size to accommodate our inherited antiques. I will definitely use U-Haul again!

Tom Engstrom 
Rating:
5.0

Customer did not leave a comment.

joseph echeverria  |  First Impressions 
Rating:
5.0

Nothing

Ronald Beatty 
Rating:
4.0

Customer did not leave a comment.

Margaret Mattern 
Rating:
5.0

Customer did not leave a comment.

stephanie harris 
Rating:
5.0

Nothing

James Aamot 
Rating:
5.0

Customer did not leave a comment.

Nora Wilkerson 
Rating:
2.0

The customer service was soo rude. I was told I was at a quarter of a tank, and it was told that I needed to make sure that I was at a quarter of a tank to make sure I don’t get charged. This was understandable bc it is the same type policy as a rental car. You bring back the vehicle with the same amount as when you rented it. Instead, it was 24 miles to E. I borrowed it for 2hrs, bought $30 in gas (after spending $91 on the rental) then brought it back with 50 miles left to E. Fun fact, it would have been at 1/4 if the light didn’t turn on when I pulled into the parking lot. I called this morning, because I was charged $97and this guy Joshua was so rude on the phone at 7:30 this morning, because I didn’t put the gas at a quarter of the tank yet I gave them double the amount of gas they gave me, took pictures of the vehicle (they said they were provided but they weren’t, . I do not want to be crass but I would because it is not customer service never want to use this place again.

Leah Harper Martinez 
Rating:
5.0

Great help at the counter and on return.

Steven Evans 
Rating:
5.0

Great job. I am very happy with the service and results!

Frank Baker 
Rating:
3.0

Customer did not leave a comment.

XAVIER ROCHIN 
Rating:
5.0

The pre order was very fast and efficient!

Mark Fujiwara 
Rating:
5.0

Customer did not leave a comment.

Charlotte Figueroa 
Rating:
5.0

Customer did not leave a comment.

rodney hasty 
Rating:
4.0

Customer did not leave a comment.

Dennis Bishop 
Rating:
5.0

Customer did not leave a comment.

Corey Oelschlager  |  Overall Experience 
Rating:
5.0

Staff was very helpful . The whole experience was super easy in and out.

mary Minahan 
Rating:
3.0

The lady at the counter was in a very bad mood. Very short and it took a while for her to get up and get out of her chair in order to help me.

Bill Soares 
Rating:
5.0

Customer did not leave a comment.

Carrie Martinez 
Rating:
5.0

Customer did not leave a comment.

Artice Simpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hipólita mayra blanco 
Rating:
5.0

Customer did not leave a comment.

Audrey Armenta 
Rating:
5.0

Everything went as smoothly as could be expected.

Andrew Buchanan 
Rating:
4.0

Customer did not leave a comment.

Ivy Davis 
Rating:
5.0

Customer did not leave a comment.

bryan carlson 
Rating:
3.0

Our unit was allowed to collect a massive amount of dust as it's an outside unit next to the newly created Uhaul building, we lost access to it for over a month, as they removed the asphalt without warning and didn't provide an safe route in. They were nice enough to comp us one month, but that doesn't cover the cost of time and effort to clean and move that unit. There's dust in the momentos which were sealed in boxes and totes because of the lack of care to at least provide a cover for the units that were exposed to the construction site. Mind that this was 3 to 4 months of construction.

Tyreil Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven kelly 
Rating:
5.0

Great customer service and clean facilities!

Patsy Little  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard Salais 
Rating:
5.0

Customer did not leave a comment.

ron swenson 
Rating:
5.0

Customer did not leave a comment.

Patsy Little 
Rating:
5.0

Josh provided excellent customer service!!!I recommend a raise

Shawn Stuart 
Rating:
5.0

Easiest drop off process

Sheri Ritchey 
Rating:
5.0

Very timely and even identified that wiring harness selected could void my warranty. Great service in calling me before installation with options before causing a problem with my warranty.

Richard Clark 
Rating:
5.0

The wss my second visit to this store, and I am very impressed by the friendly and professional folks who work there. It is so refreshing to walk into a store and be met with individuals providing great customer service. I was assisted by different people on each visit, so something good is happening at this U-Haul location. Keep up the great work!

Carla Miller 
Rating:
5.0

Easy access. Very clean showroom. Counter help and yard assistants were superb in knowledge and loading/unloading skills

Eric Stubbs 
Rating:
5.0

Very busy office.

Janet Tomono 
Rating:
5.0

I didn’t like the frequent price increase. That’s why I took my things out of storage. It was becoming too costly. It started to feel like I was wasting my money.

Lynnette Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brad mcclure 
Rating:
5.0

Very easy-to-use.

Chris Specht 
Rating:
4.0

We are moving to the indoor, from the outdoor , it was aweful dirty. From all the construction it got very dusty dirty.

Lisa Casavant  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Cavan 
Rating:
5.0

Customer did not leave a comment.

Earnest Elliott 
Rating:
4.0

Customer did not leave a comment.

jerry nooman 
Rating:
5.0

Customer did not leave a comment.

Grabiela Gonzales 
Rating:
5.0

Customer did not leave a comment.

Ray Bennutt 
Rating:
5.0

I was very impressed with this location and U Haul...!!!

Michael Priestley 
Rating:
5.0

Customer did not leave a comment.

richard maddox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BILL OWEN 
Rating:
5.0

N/A

Tamara Floyd 
Rating:
5.0

Customer did not leave a comment.

Michael Kornbluth 
Rating:
5.0

Customer did not leave a comment.

Sonja Belsan 
Rating:
5.0

Customer did not leave a comment.

Tim Blaha 
Rating:
1.0

Rented the equipment for a one way but didn't use it as a one way and returned the original location. The on duty manager won't work with me and I requested to speak to the general manager. She wasn't available yesterday which was Sunday. I will reach out to Coty the general manager today 2/19/24 to see why I'm being charged for a one way not for a local rental. More to follow.

Robert Cavan 
Rating:
5.0

Customer did not leave a comment.

Robert Hopper 
Rating:
5.0

Omar really cares about the customer and is a great example of excellent service. Thank you Omar!!

brian McClaflin 
Rating:
5.0

Customer did not leave a comment.

Troy Turner 
Rating:
5.0

Nothing

HECTOR FIGUEROA 
Rating:
5.0

Customer did not leave a comment.

Lora Brewer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ARTHUR TILLMAN 
Rating:
5.0

Keep up the good work!!!!

anthony Agnew 
Rating:
5.0

Customer did not leave a comment.

Robin Lau 
Rating:
3.0

Great

Jannet Peebles 
Rating:
5.0

Your employees and location were great, HOWEVER, your need for me to take and upload a photo of myself is ridiculous. Therefore I will never be using Uhaul again. You lost a long time customer with that.

Ethan Monroe 
Rating:
5.0

Great store with very helpful staff

Gene Bruening 
Rating:
5.0

Customer did not leave a comment.

Robert Jesionowski 
Rating:
5.0

Customer did not leave a comment.

Michael Howarddavila 
Rating:
4.0

Watch out for the Safe Trip Fee!

Harvey MEAR 
Rating:
5.0

Easy to get to from Interstate or back roads. Friendly and professional personal. Location was convenient to home.

Frank Boulieris 
Rating:
5.0

Customer did not leave a comment.

BILL OWEN 
Rating:
5.0

Customer did not leave a comment.

Kissa Benton 
Rating:
3.0

Customer did not leave a comment.

Clementina Carranza 
Rating:
5.0

Customer did not leave a comment.

Ivan Hernandez 
Rating:
5.0

All staff were friendly and helpful from the beginning to the end of my rental. Thank you all very much for being nice people, I appreciate that so much.

Mary Selleck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

willian Santana  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronald Anderson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alisa Flowers  |  First Impressions 
Rating:
5.0

Always a good and wonderful experience, keep up the excellent work!

Timmothy Garcia  |  Online Move In 
Rating:
5.0

Thanks- as we’ve moved, it was too far away but everything was great for the years we were there

Cynthai Jamison  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Eric Rehnberg  |  Online Move In 
Rating:
2.0

We moved into another part of the facility. During the summer our units location was at or above 90°. We were told that it was because of the windows near our locker. It was literally cooler on the first floor. We used to be on the second level (smaller unit) so I waited until another unit on that level became available.

Eric Rehnberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Hakanson  |  Online Move In 
Rating:
5.0

I’ve never used a storage unit so I was very happy to see carts for use at the facility. It was so easy!

Sarah Leas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL ANDERSEN  |  Overall Experience 
Rating:
4.0

The only complaint I would have is the late fee. Especially those who are in a situation like I was being homeless and trying to pay for an extended stay and all the others bills we had. Not saying there shouldn’t be one, I think it should be lowered. Other than that I was pleased.

rakiesha walker  |  Overall Experience 
Rating:
5.0

My experience at this facility was great!

GREGORY MERON  |  Overall Experience 
Rating:
5.0

Each and every time we visit your establishment the employees are very courtesy very professional very friendly very patient understanding we've never had a problem for any issues with. The staff. At? All.

Donald FARMER  |  First Impressions 
Rating:
5.0

Amelia was great and super helpful with the move-in process. Everyone at this location was super helpful. We first stopped by on 12/24/2023 to return our Auto Transport and everyone was very pleasant and helpful and the return process was very quick and easy. We returned on 12/27/2023 to move-in to our storage and return our one way rental truck and again, everyone was very pleasant and helpful and the process was very quick and easy. The only complaint I have is the restroom located by the office. Not the cleanest and could use a good cleaning daily and several 'touch ups' throughout the day. The restroom that was closest to my storage unit (located in the new building) was not accessible at all and that forced me to go back to the restroom located at the office. I understand it is a public restroom, but after on the road and moving and being a female (meaning you can't stand, you have to sit or squat), a clean restroom is much appreciated.

Serena Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Cerros  |  Overall Experience 
Rating:
5.0

Coty and her team are the top U-Haul team in the west valley. From the propane fill ups , the rentals and the storage. The storage is always clean, the right temp and I never worry that my stuff is going to get stolen.

Arthur Najera Jr  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Vanessa troy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Quintanilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUTUMN WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Stublaski  |  Overall Experience 
Rating:
5.0

Very awesome staff that go above and beyond to take care of they're customers.

Timmothy Garcia  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carrie Vigil  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney Junas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

william alsabrook  |  Overall Experience 
Rating:
5.0

I had 4 units and no problems with them at all. However, 1 unit was supposed to be set up for an automatic credit card payment same as the other 3 but twice I was notified that my payment had not been received when it should have been paid by CC. Wish I didn’t have to go through that hassle 2 times. Unit was #1223.

James Henderson  |  Overall Experience 
Rating:
5.0

I could not have been more pleased, The staff was awesome the facility was spotless, I can’t thank you enough for the service you provided and I will see you again in the spring

GWEN CHADSEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jefery eaton  |  Overall Experience 
Rating:
5.0

Louis was very helpful....super nice guy!

William Klingberg  |  Overall Experience 
Rating:
5.0

Staff was very friendly and knowledgeable. The experience of renting a small storage locker was simple and seamless.

Dan Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dejae Williams  |  First Impressions 
Rating:
1.0

The numerous yearly rate increases were to often and never worth it. Then when I left I was told I would be pro rated for the 3 days of the billing cycle I was there for but when I went in to check out no refund was issued

jeremy bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Mills  |  Overall Experience 
Rating:
4.0

As with all retail locations it seems there is a lack of good trained employees. The employees that are there are doing more than what one person can reasonably do, but they are doing a good job.

Dale Hurd  |  Overall Experience 
Rating:
5.0

So sorry that I had to cancel my storage, it's just that we have a 4br house and we decided to use 1 room for all my Xmas collections / containers. Thank you for your understanding and a great service.

Margaret iriarte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Keyes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn Irby  |  First Impressions 
Rating:
5.0

Very easy to use and even the people onsite made rounds see if anyone had questions.

Diana Lopez  |  Online Move In 
Rating:
5.0

Very helpful and pleasant staff!

KATHLEEN MEANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth A Harshman  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

DUSTIN MENCHUE  |  Overall Experience 
Rating:
5.0

Tatiana was so kind and patient with my husband and I. She answered all our questions thoroughly and we felt very comfortable choosing uhaul to store our important household items. It was a disappointment our new to us home wasn’t ready and Tatiana’s treatment of us was so appreciated in our situation. M

Mary Selleck  |  First Impressions 
Rating:
5.0

Never had a single issue with this facility. Very satisfied

DIANA RUBIO  |  Overall Experience 
Rating:
5.0

I really liked the staff help & information.

willian Santana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Durga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELENA HUERTA  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Vincent  |  Overall Experience 
Rating:
5.0

All good

Shirley Rackner  |  First Impressions 
Rating:
5.0

The whole thing went smoothly, answered all my questions

Dakota Dady  |  Overall Experience 
Rating:
5.0

The staff were friendly and willing to help

REIGN WILLIAMS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise Royal  |  Overall Experience 
Rating:
5.0

Over the years everyone at this facility has been extremely helpful and knowledgeable. Thank you!

Emily Salas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Johnson  |  Overall Experience 
Rating:
5.0

N/a

Jose Parra  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Luther Holland  |  Overall Experience 
Rating:
5.0

James was great to work with. Professional and friendly.

Jeffrey McKisson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REIGN WILLIAMS  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Rickey Newsome  |  Overall Experience 
Rating:
5.0

The facility was very easy to navigate and clean. The staff were very helpful and friendly.

Justine Seares  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Green  |  Overall Experience 
Rating:
5.0

Keep up the good and outstanding job!!!

Margaret iriarte  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

AIRVINIA BROOK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Long  |  Overall Experience 
Rating:
5.0

It is well run it is the only place in az we use

DENNIS SONDREAL  |  First Impressions 
Rating:
5.0

Only problem I encountered was that the facility did not have the original storage unit I had reserved which was a a 5X10.

Tania Ruiz  |  First Impressions 
Rating:
2.0

Staff was undertrained and very matter of fact. Employee did NOT know hours of access. She “guessed” no explanation of security card use. I was given a map. When questioned as to why additional contact info was needed for someone outside of my household., employee said “ its our policy… the app would not take decent photos, although truck rental in TX worked fine. When asked what happens if someone doesnt have a smart phone… employee replied… “ you cant rent from us”. Basic help in identifying and locating the unit would have been helpful. I could not in good conscience recommend a storage unit from this location. Common courtesy is expected, cold snappy answers will get nothing but a reciprocated attitude.

JAMES WELLER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ted Brandl  |  Overall Experience 
Rating:
3.0

The facility is top notch, however, the customer service is terrible especially when it comes from the General Manager. The Cody manager was very disinterested in being helpful, issued me the wrong truck to move my property into storage…after I notified her 4 attempts, after 45 minutes of trying to check out the condition of the moving truck, she continued to be unhelpful and unresponsive…another employee simply said “the check out process in the app doesn’t really matter, just take pictures and deal with it on return” Around closing time I was approached by another employee wanting to correct my rental contract because I was issued the wrong truck…I was really annoyed to hear that after I made multiple attempts and an hour of my time wasted in an effort to get that resolved at the start of my rental. I would like to speak to someone above the General Manager about my experience PLEASE!

Israel Delgado  |  Online Move In 
Rating:
5.0

I was in that storage unit for over 8 years. Over those 8 years, I used the rental services many times for my business and have been happy with the staff and condition of the rentals.

ROBERT HILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lester anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Sunderland  |  Overall Experience 
Rating:
5.0

Great site and convenient. Very clean!!! Will be using this site if I need it again.

Rachael Clepper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Coleman  |  Online Move In 
Rating:
5.0

Online processing to get a storage room was horrible. Provided wrong information. Not enough knowledge on what they were selling. I end up having to upsize my unit because the storage room was too small . The representative was not listening to what I actually needed. My move was stressful as it is . But the online service sure did put the icing on the cake . Luckily the representative at the actual store was helpful show me what size unit I needed and they had open unit for me

Shaniece Harris  |  Online Move In 
Rating:
3.0

Female office person is extremely rude. It takes forever to get someone on the phone. I wound up switching storage facilities because of this.

robert rosenberger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ivana Temple  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jay Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BLANCA DOMINGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Ferla   |  Overall Experience 
Rating:
5.0

helped me out so much

Johnny Seymour  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Najera  |  Overall Experience 
Rating:
5.0

Very helpful staff. Nice storage company to work with. I highly recommend this facility.

Chaplaincy for the homeless  |  Overall Experience 
Rating:
5.0

So nice to have the carts to help us.

Erin Ethier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL LACEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Greg MERON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erica LOVE  |  Overall Experience 
Rating:
1.0

The over head light above my unit has been out for at least 4 years. I reported it but the bulb never got replaced

Sandra Cantwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail Trippanera  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOSHUA DECIRCE  |  Overall Experience 
Rating:
3.0

My first month was supposed to be free . I was in there for less than a month and I was charged a full month bill and sent to request my refund from a different location.

Stephen Fomeche  |  Overall Experience 
Rating:
5.0

Let me start off by saying that I was very dissatisfied with the entire process of making reservations online only to have them disappear, reserving a truck only to be told to get it I would need to go out of state to pick it up and even though I go through the app process to pick up the truck I am told I owe 2x my reservation. By the time I showed up at this facility I was wrecked. ANTHONY checked me in to the unit and was responsible for checking the truck in as well. Give this guy whatever you need to keep him around! I was going to never use U-Haul again and I was going to let everyone know it. ANTHONY turned that all around. He was courteous, professional and didn't just make it right financially but treated me like I was a valued customer. THIS guy needs to train all your people and especially your 3rd party vendors and online people. You went from 0 stars to 5 because of one person doing his job well. If you would like to know more please email me at Justin@Walters.bio and I am happy to help anyone who is interested both sides of how this happened. I am again a satisfied customer thanks to ANTHONY. Warmest Regards, Justin Walters

JUSTIN WALTERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald R Martin Jr  |  Overall Experience 
Rating:
3.0

I used the facility on Citrus right off I-10 in Goodyear. Clean, well maintained. I had a unit for 5+ years and my main gripe was the continued raising of rent. I believe it went up almost $30 in the five years I was there. That’s a steep increase in a short amount of time.

Brent Mann  |  Overall Experience 
Rating:
4.0

Parking for inside storage was a little problem a couple of times,

Ronald Smith  |  Overall Experience 
Rating:
2.0

No comments

Charles Philips  |  Overall Experience 
Rating:
5.0

The staff at this facility are excellent, very helpful and trying to get you in to the best that fits your needs. Always greeting customers with a smile and I have enjoyed doing business with them.

NANCY VELLALOS  |  First Impressions 
Rating:
4.0

Joshua in the office was helpful, patient, and really nice!

Kelly Hopler  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dominique Orlando  |  Overall Experience 
Rating:
5.0

Did a great job !

Jacobo Hernandez  |  First Impressions 
Rating:
5.0

I only had to deal with the staff a few times but whenever I did, they were very helpful. thank you.

Pitthaya Pholyotin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vincent Call  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vivian Soto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald R Martin Jr  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Peter Quichocho  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Grills  |  Online Move In 
Rating:
5.0

The staff was very helpful and fast, we appreciated finding a suitable space in such short notice. Thank you.

Joyce Moran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNY CANIZALES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Cota  |  First Impressions 
Rating:
5.0

It's hot inside. It says temperature control which is probably the case but it'd be nice not sweating moving your stuff. It's okay to lower the ac just a little bit it won't hurt the pockets with all the money they make

Alyssa Tellez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM SPIEGLER   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Belchamber  |  Overall Experience 
Rating:
5.0

Friendly and knowledgeable staff . Facility is always clean and maintained .

Kraig Hansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JIM CERVEN  |  First Impressions 
Rating:
5.0

Very clean facilities,All employees were outstanding great customer service. Thank You

Steve Elder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsea Armenta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA WILLIAMSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cirilo Delafuente  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa Mata  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gerell burris  |  Overall Experience 
Rating:
5.0

Ecxelente servicio amabilidad y profesionalismo gracias

Tomas Gutierrez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anthony dailey  |  First Impressions 
Rating:
5.0

I’ve been there 3 1/2 years. A waste of money for me but that not your fault it’s mine. I ended up giving everything away. Manny was there in the beginning and he was very good. It’s a shame the staff now is rude they don’t smile need to work on them

Mary Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Flemming  |  Overall Experience 
Rating:
5.0

I never had to use a storage facility before and I was very satisfied with your company. The only issue I had was getting around the fenced construction area where my units were located. I had to back up the trailers to get to it and that made it a little inconvenient. Other than that, I would definitely use U-Haul in the future for storage needs. Keep up the great work.

Luis Manjarrez  |  Overall Experience 
Rating:
5.0

Friendly staff and well maintained facility.

Kraig Hansen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Thornton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Thompson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lloyd Brockway  |  First Impressions 
Rating:
5.0

Easy access, right off the interstate. Easy to unload, clean and staff are very helpful.

Rene Mumme  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rick island  |  Overall Experience 
Rating:
5.0

It was a seamless and quick procedure to rent another unit. I can’t emphasize how impressed I was with your staff, each step of the way. Thank you.

Roman's Oasis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANNINA HERNANDEZ  |  Overall Experience 
Rating:
1.0

It’s a nice facility and it held my stuff. The unfortunate part about it is every time I heard the alarms go off I never saw an employee look to make sure everything is ok, also it seemed like every couple of months they raised the rates for what they say is keeping the facility upkeep but never saw any changes just them building new storage areas. Glad I got out just 4 days before they raised the rates again.

Derek Papiro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Rabel  |  Overall Experience 
Rating:
1.0

Get my email off this account please

Michael Castillo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael Alvarez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james davis  |  Overall Experience 
Rating:
3.0

Don’t advertise that you are a proud supporter of Military Veterans but will not offer Military discount at all locations. In addition to that you raised the storage rates right before the holidays and didn’t offer a grandfather provision to those who have been faithfully paying for storage rent on time.

Bret Hobbiebrunken  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisha Jarrett  |  First Impressions 
Rating:
4.0

They didn't explain that I had to sign in and out to use my pin to get in the building. Other than that it was great. Wish it wasn't so hard to get the carts through the door. That bump on the floor makes it extremely difficult.

Ivana Temple  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy Burch  |  Overall Experience 
Rating:
4.0

The only issue I have is . When I got out of my unit I was told a a date that I could move out and not get charged for another month. I did that and have the printed copy of 0.00 charge but then today I got charged for another month. I called customer service only to get sent to call waiting and then got hung up on I still need support in getting my money back as that was the agreement that I asked about .

CARLOS DULLUM  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

fransico jimenez   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Caratachea  |  Overall Experience 
Rating:
5.0

The young man helping was knowledgeable, understanding and professional.

Tim Brown  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Irving Rubio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LASHAY POOLE  |  Overall Experience 
Rating:
2.0

The construction made it difficult to get to our space. The dust on all of our belongings was horrible.

brad Guck  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donald brown  |  Overall Experience 
Rating:
5.0

We moved from North Dakota to Arizona and did a Google search of this place. Super friendly staff, clean and everything went smoothly.

JODIE BUNKER  |  First Impressions 
Rating:
5.0

The experience was so good, i extended my rental unit 3 months. It was supposed to be a simple 30 days, but the site made the extension a better choice. We’ve now moved to Central AZ and are no longer in need of a unit. Thank you for a great experience!!!!!

Armand Veldusea  |  Overall Experience 
Rating:
5.0

The chain-link fencing is to close to the outside units but I’m an experienced driver and managed it ok; others might not.

John Walker  |  Overall Experience 
Rating:
5.0

Never had problems. On-site staff friendly and helpful.

MONICA FERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin Thomack   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron Burnette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina Kasting  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Karnaghon  |  Overall Experience 
Rating:
5.0

Although we didn't have the unit for very long, we would use this particular UHaul location again. The staff was knowledgeable and friendly.

Jeanne Davis  |  Overall Experience 
Rating:
5.0

Great customer service

MICHELLE RODRIGUEZ  |  First Impressions 
Rating:
5.0

Overall impressed

Tom Durga  |  First Impressions 
Rating:
5.0

Clean facility, friendly and professional service.

JAIME tovar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Whitley  |  Overall Experience 
Rating:
3.0

Facility was supposed to be air conditioned but every time I went there I nearly had heat stroke being inside the facility. Every single time I went there the alarm went off. Sound was way above safe limits. Even thought it was 24 hours if you went after office hours the only door that you could use to access the facility was a small man door. Large doors were locked with a notice to not open or alarm would sound. Not convenient for large sized items. Not enough parking so people would use dock spaces to park their cars. Many times I had to wait for for someone to move a car so I could back a truck up. Price amd service was really only good thing about it. Facility is under sonstruction so I hope problems will be addressed.

Christopher Strick  |  Overall Experience 
Rating:
4.0

Disappointed that monthly rate is paid in advance with no prorated refund in move out of before one month

Samantha Bass  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bobbi Martinez  |  Overall Experience 
Rating:
5.0

Thank you it was great!

Darcy Brockman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodney Royal  |  Overall Experience 
Rating:
5.0

Professional service and friendly environment.

JAIME tovar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Duncan  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

joline panico  |  Overall Experience 
Rating:
5.0

Great customer service and friendly staff .

Kraig Hansen  |  Overall Experience 
Rating:
4.0

Other than changing my monthly price without notice there was no issues.

Jessie Duke  |  Overall Experience 
Rating:
5.0

Close to home and helpful staff

Rodney Royal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUDY WESTOVER  |  Overall Experience 
Rating:
5.0

It was very nice

Marlene Window  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isabelle Trainor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Googins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eva Revious  |  Overall Experience 
Rating:
5.0

The staff was ver informative and helpful.

RUBY GRAVES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles Hardin  |  Overall Experience 
Rating:
5.0

Staff was very helpful with entry and exit. Your indoor accommodations were excellent. I would definitely recommend the U-haul storage on Citrus Drive.

James D comcaux JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERIANN HERMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Churchill McMurrain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kai Keliikoa  |  First Impressions 
Rating:
5.0

Customer service is Awesome. Staff are doing a fantastic job. Thank u guys.

pam tomasyo  |  First Impressions 
Rating:
2.0

Some female that worked there wldnt honor the free month of storage even though a contract had been downloaded onto my U-Haul acct. Was yelled at to leave the building and when I refused so I CLD get answers she pushed a panic button and called the cops. I waited for them since I knew I had done nothing wrong. Police let me and my husband leave after I told them my side of the story and told them to look at the video and then they wld understand where I was coming from

Michael Hernandez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aracely Vargas  |  Online Move In 
Rating:
1.0

The so-called mgr wld not honor the 1 month free storage, when confronted, she called police on me and had me 'removed' from the facility. She didn't even take the time to hear my question before shouting out that they wld not honor the reservation. Very poor customer service performed by the 2 other workers there with her also. Will never use U-Haul for anything again, that's for sure.

Sonia Hernandez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Perrine O'baanon  |  First Impressions 
Rating:
4.0

That latch on our storage did get stuck a few times. I was not happy about that. But I definitely would recommend Uhaul to others. Thank you for everything.

isiah williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandy thyfault  |  Overall Experience 
Rating:
5.0

Good and fast service, sarah was very helpful with letting me know where to find anything i was looking for, such as bathrooms and stairs.

james Crouch  |  First Impressions 
Rating:
1.0

On move in I had TONS of issues I already reported. On move out I & others were there for our 24 jour access & couldn't access it till the employees came at 9am! Saying the power was out, but I saw him enter a code in the box then it worked. Its supposed to bev24 hour access

Jelsa Seid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Arriola  |  First Impressions 
Rating:
3.0

I would probably still be renting with you but with the recent price increases within the last 6 months it kind of price me out of the unit

wayne lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

antonio torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nickolas Casavant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY JOHNSON  |  Overall Experience 
Rating:
5.0

Helpful & friendly staff! Great location. Building is clean. I would recommend to everyone.

Rene Mumme  |  First Impressions 
Rating:
4.0

I felt the access hours ending at 7 most days was a bit inconvenient especially since I work some times until about 8. But overall a great service and location was super convenient.

Victoria Perfecto  |  Overall Experience 
Rating:
5.0

Dakota was professional and friendly. Got us fixed up quickly.

kelly strong  |  First Impressions 
Rating:
5.0

Thank you for working with us

Michael Moreno  |  Overall Experience 
Rating:
5.0

I would have never left but I moved to the East valley and this facility wasn’t convenient any longer.

Tristan Rhoden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW HERRING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles lany  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAYLEEN MEDINA  |  Overall Experience 
Rating:
5.0

Getting the unit and moving in was a breeze, it was the truck rental that was not a pleasant experience and a concern has already been submitted.

Jessica Whitlock  |  Online Move In 
Rating:
5.0

Too pricey

margarita ortega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Santillan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike Mcwhorter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karron Predovich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale Hettinger  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

trish vencill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeanne Davis  |  First Impressions 
Rating:
4.0

Staff is courteous, well informed and Professional. A pleasure to do business with them

PAULINE FERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLYS PETERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Howard Turnbow  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William Hurley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sonia Barrett-Bryant  |  First Impressions 
Rating:
5.0

I will choose your company again as well as recommend to any one in need of your services.

Semaj Perrin  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

McKinsey Williamson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynnette Jackson  |  First Impressions 
Rating:
4.0

Really great and helpful staff!

Ricardo Saucedo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

briana trujillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Holmes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori Fortenberry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Linn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan J Crowley  |  Overall Experience 
Rating:
5.0

The people were wonderful to work with. They were right there & wanting to help. Great facility

susan tetreault  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Orman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLYS PETERS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peter Zipp  |  Online Move In 
Rating:
5.0

I will always use uhaul as my truck rental and storage company whenever I need it. From the first time you step into the facility The fast friendly and on point customer service is what I have come to expect from the company and I am never disappointed. Great job as a whole uhaul! I recommend you to you to everyone. I

Seneca Boismier  |  Overall Experience 
Rating:
5.0

Staff was always helpful and polite.

kathi jarboe  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Leanthony Reasnover  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elijah Leon  |  Online Move In 
Rating:
2.0

It was frustrating that the manager would never change the account from my deceased husbands name to mine even after giving him a death certificate. It was hard seeing my husbands name come through monthly on items after I went through the trouble of having it changed. I made three calls and sent two emails to no avail. No customer service or consideration to someone grieving.

Charles MOORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Behrends  |  Online Move In 
Rating:
4.0

Very good overall. Thanks.

Frances Horton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tabitha Everett  |  Overall Experience 
Rating:
5.0

I was glad to have a storage unit, as it came in handy.

Tia Troutmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nickolas Casavant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

geocia johnson  |  Overall Experience 
Rating:
5.0

As usual, U-Haul has always provided my family and I with an excellent experience with both rentals and storage. Their facility has always been clean and the staff has always been very friendly and helpful.

scott sarver  |  Overall Experience 
Rating:
1.0

This place is a joke, I think they purposely remove the auto pay from your account to collect the late fees.

Kimberly Mate  |  Overall Experience 
Rating:
1.0

My first few months the autopay would randomly be turned off and a late fee would be added to the unit. I paid 5 out of 7 months with one unit having a late fee. I just wonder how many other $28.99 late fees are being paid by families that set up autopay.. either the system is faulty or the employees there are doing this and it’s a total rip off!!

Kimberly Mate  |  Overall Experience 
Rating:
5.0

Great storage place I highly recommend it. Had stuffed stored there for a number of years.

Mary and Ron Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA LEER  |  First Impressions 
Rating:
4.0

Thanks Manny. Manny has been very helpful and polite. He has great customer service skills and knowledge.

Sylvia Fairfax  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold Vigil  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Diana Vargas  |  Overall Experience 
Rating:
2.0

I had been renting a unit nearly a year. My rent was do on the 10th of the month. I called on the 9th before I drove the 3 hours to the store and they told me they had a trailer. When I got there we loaded our truck but they could not get the computer to release the trailer. Ao they reserved it for the next morning hoping then it would allow me to rent it. They assured me that i would not be charged for another month because it was not my fault they could not give me the trailer to move the little bit of my stuff that was left in the unit. So the next morning I drove again 3 hrs but this time the trailer was allowed to be rented which we did.first we loaded our truck then realized we really didn't need the big trailer so I ask if I can switch to a smaller one. Which we did. They saie they would credit my debit card account for the diference in the two trailers which was about 50 dollars. Plus the unexpected charge of another months rent almost 150 dollars. And when I ask when they were going to fix it. I was told yesterday morning. On 10-10-2021 someone would call me, here it it 10-11-2021 @ 4:30pm havent heard a word. I know to them 200 dollars might not be important but i am on a fixed income and that's a third of my income. Ignoring your clients is not a good business practice. Especially when I've been using there business for over 35 years 🎃

CHRISTINE FLORES PEREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID DION   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAYLEEN MEDINA  |  First Impressions 
Rating:
5.0

Manny was great. He was professional and provided top notch service.

GARREN TIBBS  |  First Impressions 
Rating:
2.0

Not very nice and very expensive and prices still go up each year.

Nancy Nichols  |  Overall Experience 
Rating:
3.0

The monthly rents continued to increase dramatically, multiple times a year and found storage cheaper

David Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Malo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Orman  |  First Impressions 
Rating:
5.0

Staff was very friendly and very helpful

CHARLES SALAZAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beatriz Carr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beatriz Carr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gary Nelson  |  First Impressions 
Rating:
5.0

Drive up lockers entrances ALWAYS had numerous amounts of gravel and dirt. Had to sweep constantly when loading and unloading. Otherwise, this storagecenter was excellent. Good job.

Alan Aggson  |  Overall Experience 
Rating:
5.0

We have used U-Haul several times in the past in Washington State. Your staff was helpful and friendly!

kathi jarboe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elisa Hall  |  Overall Experience 
Rating:
5.0

Muy amable el personal, todo fue muy cordial y eficiente. muchas gracias ¡¡¡

JOSE CHAVEZ NUNEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Burch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew Healy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLESJ ALARCON  |  Overall Experience 
Rating:
5.0

The staff are extremely helpful and very friendly answered all my questions I would most definitely recommend this place to anyone

Dawn Hamelton  |  First Impressions 
Rating:
5.0

Love the easy in and out. One-stop shopping

Joycelyn Canidy Scott  |  First Impressions 
Rating:
3.0

Prices became too much to continue.

mark guy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david soto  |  First Impressions 
Rating:
2.0

Staff not helpful at all and they do not answer the phone Ever. Not professional at all it’s actually a bunch of young 20-25 yr olds that just don’t care.

Sandra Rizzo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lance Little  |  First Impressions 
Rating:
1.0

Gave us a unit that was already in use, went back to the front and ended up with nothing. Also got charged for a lock online, please process a refund!

Veronica Botello  |  First Impressions 
Rating:
5.0

With you a few years and no issues

Patricia Poindexter  |  Overall Experience 
Rating:
5.0

Loved it there….relocated so had to move to location closer to home.

susan nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sijifredo Dominguez  |  Overall Experience 
Rating:
5.0

It would be nice to have lights in the unit. Even if they were motion sensor. Just a thought.

John Wetterlund  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLESJ ALARCON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Suchta  |  Overall Experience 
Rating:
4.0

Better air conditioning is the only thing I can think of.

tiffany shallbetter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSHUA POTTS  |  Overall Experience 
Rating:
5.0

Muy feliz muy limpio y fácil de aseder primera vez que rento un lugar muy bonito y que fue cómplice de guardar mis cosas por 7 meses mientras esperaba que me dieran mi nueva casa una hermosa experiencia ♥️

ZURISADAI ROMERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS STIMPSON  |  First Impressions 
Rating:
5.0

I will most definitely use this location if I need another storage unit in the future!

Chawndra Locket  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Wetterlund  |  First Impressions 
Rating:
5.0

I always use U-Hsul

Jacqueline Monroe  |  Overall Experience 
Rating:
5.0

The best cleanest and most friendly staff I ever encountered at a storage facility

TOMAS FIGUEROA  |  First Impressions 
Rating:
4.0

Very well maintained and clean facility

donna Coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michele bentle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall Troutman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Duncan  |  First Impressions 
Rating:
5.0

This is a beautiful facility with nice carts to help in moving. Everything was good about this place except that my husband got stuck in the elevator!

Louise Tregaskis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kellee Rickenbach  |  First Impressions 
Rating:
5.0

Very professional and thanks

LELIA HANEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellee Rickenbach  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellee Rickenbach  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Osvaldo Pena  |  First Impressions 
Rating:
5.0

Easy and simple. Great staff. Answered all questions without regard. Clean and safe.

Daniel Stockel  |  Overall Experience 
Rating:
3.0

The facility was spotless when we first rented and the longer we stayed the worse it got. I addressed it with the manager and I found him very rude. I have a cleaning company so I know what clean is and what your facility should look like. We store our trailer at 303 and northern and my brother in-law has and inside unit over there and you could eat off the floors in there it is so clean.

carol lavine  |  Overall Experience 
Rating:
5.0

Goodyear location has amazing and helpful staff members

Evelyn Harding  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal Peyser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John peace  |  Overall Experience 
Rating:
5.0

Especially appreciated that every hallway is individually air conditioned. Also appreciated that a space is provided where usable items in good condition can be left for others to take if they wish. The whole facility is very well constructed and maintained and the personnel are very friendly and helpful. Couldn't be more satisfied. Highly recommended!

Rio Beckwith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Sandoval  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william hurst  |  Overall Experience 
Rating:
5.0

Easily accessible, clean facilities. Lots of hand carts that steer easily.

Louise Tregaskis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vince bowers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vince bowers  |  First Impressions 
Rating:
5.0

The staff was so professional and helpful, bot to mention the young man (Daniel) who helped with our moving truck was incrediblely kind and super helpful. My family has used this place before and they have always gone above and beyond to be helpful. The facility is also always very clean, much more clean than any other storage place I've been to. And the manager Manny is dedicated to giving the best service he can.

Rhiannon Payte  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jolene Wilson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lewis Arendall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonia DUME  |  Overall Experience 
Rating:
5.0

The guys were very helpful!!! Thank you

Paul Steinbrenner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

walter parks  |  Overall Experience 
Rating:
5.0

Thanks so much for all your assistance, we really appreciate it.

nancie plum  |  Overall Experience 
Rating:
3.0

To call is ridiculous. 3 hour wait

Christina Holguin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Smith  |  First Impressions 
Rating:
3.0

The staff has changed a lot. So it’s hard for me to answer this question. U-Haul is a bit expensive. I will have to call on that. I don’t know the new staff. I do miss the old one. They treated me terrifically. Your manager is not easy to work with. But he keeps a clean store.

laura kagel  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Rebecca falco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUTHANN CARLTON  |  First Impressions 
Rating:
5.0

Incredibly warm, friendly and helpful front office staff. Quick and simple check in.

tiffany shallbetter  |  First Impressions 
Rating:
5.0

The staff is very friendly and personable. The storage area is always clean. I have rented several things from this location on Citrus Rd in Goodyear, Az. Their rentals for trucks and trailers is also excellent. I do recommend this u-haul location to everyone who asks me where I rent from.

Helen Stanley  |  Overall Experience 
Rating:
5.0

Great experience!

Denise Otero  |  First Impressions 
Rating:
5.0

Great customer service. The location was very clean and they must have some of the friendliest employees ever. I will definitely be recommending to friends and family. All thanks to the staff at this location.

Noel Rodriguez  |  First Impressions 
Rating:
5.0

Thank you ☺️

DAWN GARRIDO  |  Overall Experience 
Rating:
3.0

While most staff were friendly and polite, none went out of our way. When we moved out, we moved into a Uhaul container for transport, and the window was supposed to be 12-6p. We verified this twice: on the phone making reservations and in person at the facility 2 days in advance. When we arrived, we would only have access for 3 hours because the only forklift driver was leaving at 3 (the office is open until 7). We went over by 10 minutes, so their solution was to “park a truck in front of it,” which they did not do before we left, and probably never got done. Overall the facility is clean, with nice bathrooms and good AC. Our stuff smelled musty in the last month there (a first after 2 years of use), but I know that’s not entirely their fault.

Jennifer Faer  |  Overall Experience 
Rating:
5.0

I felt like family

CHARLES SALAZAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl Louis Taylor  |  Overall Experience 
Rating:
5.0

The staff who was working that day we’re nice and helpful

Ronald Browning  |  First Impressions 
Rating:
1.0

I would not recommend this uhual based on the interaction with a worker 5/3/21 at 10:45 am. He was rude and condescending. I had to go back to the office because there was a green tag on my storage and i had no way to take it off. I ask the gentleman “hello i have a lock on my storage is there anyway to take it off” he goes “is it a lock or a tag” and i go “i believe it is a tag, do you mind coming with me i don’t have scissors” he goes “you can’t just rip it off?” So then he follows me to my storage and goes “see you have a tag not a lock!” In a rude manner and i go “ oh sorry i guess it’s kind of the same thing to me” trying to lighten up the mood and he goes “no not at all! They’re totally different!” In a snarky tone, then he proceeds to rip of the tag and go “see all you had to do was rip it off like i told you” this employee made me feel incompetent and bothered that i asked him to do his job. 100% will not come back.

Amber Lyles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Massieu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celia Gonzales  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

denise muldrow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTI VIZZERRA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Lyles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sonya perez  |  First Impressions 
Rating:
5.0

Manager was very hospitable and professional. Took his time to explain rental process.

Saffie Tunis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kale Mckisson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg MERON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Monroe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria moreno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARJORIE KONEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Howard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Mccarthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teawna Carmon  |  First Impressions 
Rating:
5.0

We have used this facility twice and have been very happy with it both times. I have recommended it to several friends and family!

Jeffrey Ross  |  Overall Experience 
Rating:
3.0

The gentleman that helped me didn’t explain the accessing hours kr anything. He also told me there would be a lock inside the unit but there wasn’t. He didn’t offer a receipt for my transaction. He asked me for a four digit code but never told me what it was for. Didn’t explain how I need to make my monthly payments for the storage unit.

Kimberly Mate  |  First Impressions 
Rating:
5.0

Overall a great experience!!

RICHARD DE LE REE  |  First Impressions 
Rating:
5.0

Going through the process to rent was easy. However, it kept mentioning a map to find where to park, but there wasn’t one. And they tried attaching it to the email but the link was broken. Thankfully someone was there and was able to direct me where to go. Once we figured out that part, it was smooth from there. Super thankful for such a clean facility to trust housing my items.

Vanessa Mateo  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gail Gregg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NORMA TERUEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Olson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID EVERETT   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Sakiev  |  Overall Experience 
Rating:
5.0

Yall took away the stress of moving from state to another. I just wish the truck pick up and drop off was the same place as the storage room.

Walter PARKS   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean goss  |  Overall Experience 
Rating:
5.0

Could have access to midnight

enya baker  |  First Impressions 
Rating:
5.0

Very nice and helpful service!

valerie kahikina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACY DUFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert rosenberger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tara allred  |  Overall Experience 
Rating:
5.0

None

James Hyman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryce Elmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Alexander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael McMahon  |  Overall Experience 
Rating:
5.0

Employes need to answer the phone in office instead of ignoring it all together.

Bryan Johnson  |  Overall Experience 
Rating:
5.0

Employees are always very courteous and helpful

Beverly Leas  |  Overall Experience 
Rating:
4.0

The only issues I had was with the access cards. No matter which card was used and were it was swiped to disarm the alarm it failed to do so. every time the unit was opened the alarm would sound. Other then that the staff were outstanding and very helpful in every matter.

WILLIAM LIPE  |  Overall Experience 
Rating:
4.0

The person checking me in didn't seem to know what to do. The lights on the second floor wouldn't go on for several minutes. We had to work in the dark until we were almost finished, then the lights came on. I liked the way everything was neat and there were signs to answer most of my questions. I like the nice push carts we can use and the place to put items we no longer want.

Susan J Crowley  |  First Impressions 
Rating:
5.0

Great experience overall. Unit was well kept and property was well managed.

James Yogi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elizabeth abstender  |  Overall Experience 
Rating:
5.0

The staff is always friendly and very knowledgeable. I went there to rent a truck and move out of my storage unit and they got me a good deal on the truck. I returned the truck to a different location and forgot to confirm that I was not needed the storage unit anymore but Manny took care of it and sent me an email.

David Noel  |  Overall Experience 
Rating:
4.0

First person I worked with was no help and seemed uninterested in my business. I talked to a different person one hour later and he was great. During my visit I worked with 4 oeoplr. 3 were great, one was horrible

Joe Bannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna Garza  |  Online Move In 
Rating:
5.0

Staff ‘went out of their way’ to find us a unit In size we needed.

Dennis Sondreal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elaine chisholm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher McDonough  |  First Impressions 
Rating:
5.0

Great, clean efficiency recommend

tracey gordon  |  Overall Experience 
Rating:
5.0

super clean well lit and clean bathrooms well worth the money

Arthur Welch  |  Overall Experience 
Rating:
5.0

Great customer service, I will rent here again.

Timothy Lindsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosangla todd  |  Overall Experience 
Rating:
5.0

The unit was clean and easy to access.

Debra Velazquez  |  Overall Experience 
Rating:
1.0

We had a leak in our unit that ruined property, and because of the customer service being so poor we didn't even bother to try to get it rectified. The customer service is lacking. Upon visits just being in line to get help, I've seen a grumpy bearded manager with attitude towards customers and sarcasm and seems to hate his job. A smile or positive attitude goes a long way when having issues with a truck, or unit, or payment issues. We rented a truck went through the whole process to find out it did not even have gasoline before driving out, which means they probably didn't inspect anything else, tires or damage etc..We had to re-register a different truck and go through the app., etc, etc, after waiting in line again. When returning the truck we were not informed of having to return the truck to that exact location as there are many U-haul locations much closer to where we were moving. We had so many bad experiences with a lack of communication or just plain attitude in the years we rented. We spoke with a person about how our card we swipe to un-lock the alarm doesn't work and were told to come into the store to swipe which is very inconvenient at this location, instead of fixing the problem, so we could swipe closer to the unit we rented. One last issue we had was we rented a few years and had trouble making a payment one time, "One time," and when calling to a customer service rep we were told of a one time pass, or delay in payment for one month. We tried contacting the manager multiple times and left messages that were never returned, only to find out that the next CSR representative we spoke with said that was incorrect based on our payment method type. At that point we were also charged late fees for the improper communication of the first CSR respresentative that supposedly put notes on our account about what we were initially told. Overall, I would never use U-haul again or recommend any of there services. We now rent a unit with another company

Josh Denk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Harringer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen OConnor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUBEN MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRES CHAMBERS  |  Overall Experience 
Rating:
2.0

I had an outside storage and this was my FIRST and LAST experience with having an outside storage. I was told it’s just like having a garage. But little did I know that most of my stuff was ruined due to the debris. I don’t think there was ever a spray for pest because my storage was infested with spiders and pests. When we asked staff and management about it, they said there is nothing that they can do. And they never answered weather there was a quarterly spray for pests. Overall, this specific location is really busy and I’m sure business takes more presidente than service itself.

Gennieva Mendoza  |  Overall Experience 
Rating:
5.0

Everything was easy, well laid out and would recommend

Ronald Sherrock  |  Online Move In 
Rating:
5.0

Just what I needed, everything was made very easy.

Cody Maynard  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Tennant  |  Overall Experience 
Rating:
5.0

Dakota displayed exceptional customer service. Thank you Sir, keep up the good work. Some in the industry have yet to acquire such skills.

cami hudson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jajuan Ashley  |  Overall Experience 
Rating:
5.0

Manny, helped me by phone. He was very polite and took my information and got me set up. On arrival the young man was polite and gave me a map. he told me if there was anything I needed just to let him know. Everything was nice and clean. The whole staff was very friendly!

CHRISTINE FLORES PEREZ  |  First Impressions 
Rating:
5.0

Employees were very friendly.

Al Morga  |  First Impressions 
Rating:
5.0

Very excellent experience. Would do again

James Hyman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek Maynard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Diggs  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sonia Dume  |  Overall Experience 
Rating:
5.0

X

bryan barton  |  First Impressions 
Rating:
4.0

Nice place

donna Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki Beaty  |  Online Move In 
Rating:
5.0

Amazing staff, always willing to help with anything they can… Will definitely continue to recommend this place to others.

faustino hernadez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anabelle Fleming  |  Overall Experience 
Rating:
5.0

Very happy with the facility and the way it was operated, the only reason for leaving is I found a unit much closer to my residents. It saves me a lot of travel time. Thanks

Rick Medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAY ANDERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Gousios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Ross  |  First Impressions 
Rating:
5.0

Just didn't want to pay to keep my junk in storage.

Tyler Hawkinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Yogi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zackery Clark  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela Rodrigo  |  Overall Experience 
Rating:
5.0

Excellent customer service at all times Unlike the facilities at 2626 Indian School Road Phoenix AZ Experience I had after I left goodyear facilities

rosallie maneer  |  Overall Experience 
Rating:
1.0

the person i met on 10/23/20 at 1 pm was rude and very unhelpful. so i went to another uhaul place and spend my money and got a storage unit. as long as he is working their I will never return.

Roxanne Bowens-Mosley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin Francis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Leas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal Sehnert  |  First Impressions 
Rating:
3.0

Staff was not pleasant and appeared unhappy and nonattentive our first move in day. It took several minutes to be helped and when we were helped it was not the nice customer service I would have expected on a first time experience. Check in was not explained well and my husband was hollered at (to come to the key pad) from the man at the dock when he did not check in on the key pad prior to opening our unit. I expressed my concerns in an email. After a few attempts to return a call back to management with phone number provided, I was rerouted several times to the Sales line. My husband attempted twice to speak directly to the manager and waited in line for over 30min each time so he had to walk out. Overall it turned out okay as well did not have to go back into the office and have any future encounters with staff after the initial check in process (until out move out yesterday). The man who tended to my husband yesterday was a new man and he was professional and pleasant. As for the appearance of the storage facility it was nice overall. When we moved in we had a complimentary discus lock on the floor of our unit which was a pleasant surprise. It was nice but we did have a black widow spider we found on our first day we moved in that my husband killed. He also took bug spray to kill any other bugs in the unit that would possibly get into our belongings.This was our first storage experience and were unaware of the dusty dirt that got on all of our belongings but I'm sure that's to be expected as well as we are in the desert. This storage facility was convenient and only 10 minutes from our new home. We like the convenience of the drive up unit, and that it was an open storage (not gated) and convenient access hours 5am to 10pm.

Katrina Medrano  |  Overall Experience 
Rating:
5.0

The storage unit worked well and the customer service was very good. Thanks for all your help in making it a good experience.

marty lee  |  Overall Experience 
Rating:
5.0

My only issue was the high increases on the storage unit. It did not get any bigger, so why such a large increase?

Jennifer Meilleur  |  Overall Experience 
Rating:
5.0

Manny and his crew are superb! Very helpful and always have a solution. They go out of their way to make sure the problem is solved. The facility is clean and well kept. Especially Will Covid restrictions.

penny gambino  |  First Impressions 
Rating:
5.0

This facility was maintained well and the staff has always provided excellent service.

Chris Kartes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elaine chisholm  |  Overall Experience 
Rating:
5.0

Manny was the best. Some of the staff could be more friendly; but Manny is an excellent manager and any small issue we had, he was very quick to problem solve. We appreciated the diversity of his staff.

GEORGE AND LISA WEATHEROY JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry espinoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raemi Acuna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel cano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Williams  |  Overall Experience 
Rating:
1.0

Manny Garcia and his staff is nothing less than professional. I would NEVER recommend this place. They are very deceitful and do not ever return phone messages.

Darryl Brandt  |  Overall Experience 
Rating:
1.0

Reserved 2 units. 10x10 and a 10x15 on 8/31. Went in 2 weeks later and they gave them to someone else. Offered me a 5x10 since that’s all they had.

Prudencio Perez Jr  |  First Impressions 
Rating:
5.0

I was very happy with the service at this u-haul . I also had to rent a truck to move at the last min when my movers didn;t show up and we had to move our selves . I would recommend this u-haul and I would go back again if I need there facility. The staff was always very nice and helpful .

FRANCES VIZINHO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA ANDRASCIK  |  Overall Experience 
Rating:
5.0

The entire staff was wonderful and helpful during our experience. Joseph went out of his way to ensure we had everything we needed, staying after hours to help. He was a great person to work with.

MELISSA ANDRASCIK  |  First Impressions 
Rating:
4.0

We were very pleased by having a unit we could rent & close by but also by a very pleasant staff & cleanly facilities

brian king  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Dehart  |  Overall Experience 
Rating:
5.0

Manny Garcia is great to work with. He made the whole experience great.

daniel maxberry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Munoz  |  Overall Experience 
Rating:
5.0

No problems, easy access and plenty of storage options.

Vaughn Watson  |  Overall Experience 
Rating:
5.0

Customer Expectation is way above and beyond.

VINCENT GARCIA  |  Overall Experience 
Rating:
5.0

Great service ! Clean and secure facility. We had rented a car trailer for our move from CA to AZ. We didn't know we were eligible for 1 month free for the smallest unit, it was a nice surprise and it was more than enough for everything.

Donna Menendez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kayla A Burruel  |  Overall Experience 
Rating:
4.0

My only complaint is that the a/c didn’t work in our section of the building for the last week or so. They did get it repaired, but we did note that the cooling temperature was about 10 degrees higher than the signage said it would be.

KELLY SCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Walters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Salazar  |  Overall Experience 
Rating:
5.0

The elevator got stuck, wouldn't open, but the manager and staff were very accommodating by allowing us to keep our belongings in the truck until the elevator was fixed. Even gave us a couple more days of rent free storage.

Bob Linton  |  Overall Experience 
Rating:
2.0

The only complaint I have is there was a huge pile of ants and numerous beetles right outside my storage unit. After numerous calls to the facility and almost 3 months later...it still wasn’t taken care of. We removed our items after discovering the pests were getting inside the unit as well.

Valerie Gerstenberger  |  Overall Experience 
Rating:
5.0

They were really good never had any issues with them. The staff was very friendly. And they always asked if there was anything we ever need just to let them know.

patsy ollerton  |  Overall Experience 
Rating:
5.0

Very knowledgeable and friendly staffs. Made our move very convenient. Thank you.

VINCENT GARCIA  |  First Impressions 
Rating:
5.0

Friendly staff. Got us in and out quickly and efficiently

EMILY GUTIERRES  |  First Impressions 
Rating:
5.0

Wonderful. Staff was very helpful and the place we kept clean at all times.

Kevin McKinney  |  Overall Experience 
Rating:
5.0

Manny was very helpful with the rental of a storage unit. We returned a car trailer from our California move to Arizona. The return crew wad very helpful. If we every need to move we will use U-Haul.

Donna Menendez  |  First Impressions 
Rating:
5.0

Not only were my needs met, but my transition here in Arizona from NY was infinitely smoother due to the help I received here at this uhaul. I had no worries and was provided everything I could need. If I need storage or moving vehicles in the future I know where I will be going. Great Job! Thanks again!

Debra Reiss  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold Vigil  |  First Impressions 
Rating:
5.0

The people were all awesome. I would recommend them to any and everyone one that needs storage help

Douglas Groth  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Stacey Powell  |  Overall Experience 
Rating:
5.0

The employees were upbeat and friendly

John Mcleod  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tom and debbie carruthers  |  Overall Experience 
Rating:
5.0

The gentleman working in the office were very helpful and after a long one way trip from NY, I imagine I was a bit irritable and a bit in a rush to just get it over with. They remained patient, worked with me and explained everything step by step. I was given choices on the type of unit I wanted and in the end found a great one that made unloading incredibly convenient. While the trip had its difficulties, this portion of it could not have gone any better. Thank you to the two gentlemen that assisted me. I will absolutely be using this specific facility again in the future.

Debra Reiss  |  First Impressions 
Rating:
5.0

The facility is clean, accessible and easy to move around with stuff.

Ron Rhodes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virginia Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger Arnott  |  Overall Experience 
Rating:
5.0

We enjoyed having our things stored at this facility. Moving things was so easy we like that they provide the carts and we were able to back our truck up to the dock. It was so convenient and helpful. I would recommend Uhaul to anyone and definitely use their services again should we need them in the future.

Adrian Garcia  |  Overall Experience 
Rating:
5.0

Very secure facility and service was great. Thanks.

Stephen Mendoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Diaz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

paul ripplinger  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEFANIE MURPHY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan Sweeney  |  Overall Experience 
Rating:
5.0

Thank you for making this transition very easy!

Leticia Drummond  |  First Impressions 
Rating:
5.0

Great location, clean and safe facility, helpful staff.

Aubrie Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE AND LISA WEATHEROY JR  |  First Impressions 
Rating:
5.0

5 stars to the facility Manager Manny and his staff. Always helpful and professional.

Robert Sheade  |  Overall Experience 
Rating:
5.0

We had a storage unit for four years, and never had any issues whatsoever. It was very easy and convenient to access our unit, at any time if we so chose to do so. Very clean and organized, and climate controlled which was very important to us. I would recommend this U-Haul to anyone looking to store items, and if you need to control the heat, I highly recommend a climate controlled unit. It is worth the extra money a month, because the heat here in AZ is brutal.

Robert & Gayla Lafferty JR & Meseck  |  Overall Experience 
Rating:
4.0

Access card had problems. Electronics can be a pain.

robert leach  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Caraballo  |  Overall Experience 
Rating:
5.0

Manny is running a good team here. Everyone is helpful. Storage area was well maintained and always clean.

Timothy Newton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmine-Terry bivens-Chavez  |  Overall Experience 
Rating:
5.0

I really enjoy using U-Haul

patsy ollerton  |  First Impressions 
Rating:
5.0

The manager Manny was great and his team who helps run the facility even more so. Curb appeal is great as well as the cleanliness of the entire property. Although I did witness on several occasions a female employee out moving trailers around with the dolly type equipment while doing it watching videos on her phone the entire time. Maybe time to out away your personal cell phone and be more aware of what you are doing and the trucks/vehicles pulling in and out of there. The reason I moved out because after having my stuff there for a year this last month was a bit rough after my dad passed away while I was taking care of him and could not even get help with waiving a late fee. Left a bad taste and moved my stuff.

Heidi Norman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbara Mason  |  First Impressions 
Rating:
4.0

Appreciate the carts provided for move in

Fred Edgecomb  |  First Impressions 
Rating:
5.0

We had a storage unit for one year while we got settled in AZ and looked for a new home. Uhaul Goodyear on Citrus is sparkling clean, top to bottom, at all times. Everyone is friendly and knowledgeable. The security features are top-notch. Online booking and auto-pay are very convenient. I would use them again, no question.

ELIZABETH CASSELL  |  Overall Experience 
Rating:
5.0

Staff has always been great to work with. Thank for all your help over the years with my many moves.

Lee Delvo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison Conway  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

daniel cano  |  First Impressions 
Rating:
5.0

Staff was sharp , professionals . Always a good experience . Thank you for having these folks on board . Gary H

Gary Heath  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david silvas  |  Overall Experience 
Rating:
5.0

Thank you

vidanage dadiwela  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monty GONGALES  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. Always a smile on their face and quick to acknowledge you as soon as you walk in.

steven easterling  |  Overall Experience 
Rating:
5.0

Manny was very helpful with issues we incurred from Pickup that he had nothing to do with

rachel bethke  |  First Impressions 
Rating:
4.0

Great location with very well maintained facilities

William Greene  |  Overall Experience 
Rating:
3.0

It was very hard to speak to a U-Haul representative when I would call. This is why I rated them average although staff was very nice.in store.

CHARLOTTE PINKNEY  |  Overall Experience 
Rating:
5.0

thank you

Delmar Nelson  |  Overall Experience 
Rating:
5.0

What a great bunch of people!!

Hollyanna Bueno  |  First Impressions 
Rating:
5.0

Awesome Customer Service!!!

Maria Hernandez  |  Overall Experience 
Rating:
5.0

Easy transaction all around and professional employees. Over a year rental.

Melanie Depoe  |  Overall Experience 
Rating:
2.0

I was supposed to be put on autopay which didn’t happen. I then received collection notices. It was impossible trying to talk with someone on the phone: they use a call center for their billing.

linda burt  |  Overall Experience 
Rating:
4.0

All was handled well by the staff. The unit was clean & adequate.

john rossi  |  Overall Experience 
Rating:
4.0

Had to wait a little bit before receiving service but once I was helped by Trevor Valencia everything was excellent. He showed me to the unit and Made sure I understood how the payments worked. Thanks

Allison Conway  |  First Impressions 
Rating:
5.0

I had three units in two locations and both facilities and staff were great!

DONALD NELSON  |  Overall Experience 
Rating:
4.0

Great place to store stuff. Would rent a space there again if needed.

Debbie Wilcox  |  Overall Experience 
Rating:
5.0

Great facility, clean and well maintained.

Kenneth Del Ross  |  Overall Experience 
Rating:
5.0

Friendly, quick service. Gave full explanation. It was very clean. I like the cameras and alarm system. Insurance was a great price as is the temp contol

Dakota Dady  |  First Impressions 
Rating:
5.0

Manny and his team are excellent. We enjoyed getting to know Erica. She is absolutely a very special lady.

Nathan Bouren  |  Overall Experience 
Rating:
2.0

Customer service was awful. There is no direct number to call facility. And uhaul customer service number cant help with storage issues. Took 6 months to resolve issue. And recieve a call back.

alexadra peck  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

steven easterling  |  First Impressions 
Rating:
5.0

Staff was extremely thorough and helpful. Very friendly.

Savannah Carr  |  First Impressions 
Rating:
5.0

Very friendly and fast service.

Candace Sapp  |  Overall Experience 
Rating:
5.0

Manny was an information dynamo. The process was very smooth..

stephen mitchell  |  First Impressions 
Rating:
5.0

Two, four, six, eight. Who do we appreciate. UHaul!

Timmothy Mathews  |  Overall Experience 
Rating:
1.0

I set up for automatic payment and some how was buying charged late fees and denied access to my belongings. Then I called and paid the amount and was still unable to access my belongings for days.

sergio aparcio  |  Overall Experience 
Rating:
5.0

Manny Garcia and his staff were nothing but accommodating. I appreciate the professionalism and friendly staff. They were ALL GREAT!

Rachel Reiss  |  First Impressions 
Rating:
5.0

The staff is amazing. John helped us with the truck and trailer and was very professional.

Karen Trathen  |  Overall Experience 
Rating:
5.0

Our needs for storage were limited. We were ALWAYS treated with the utmost respect and courtesy. I would definitely recommend this U Haul storage facility to all.

judith smith ross  |  Overall Experience 
Rating:
4.0

Very easy administrative process. Access is as promised. So far so good.

charles thomas  |  First Impressions 
Rating:
5.0

Clean and great access to the area

Ron Rhodes  |  Overall Experience 
Rating:
5.0

Very good experience from the beginning to the end. Staff was helpful and friendly.

Yasmin Rodriguez  |  Overall Experience 
Rating:
5.0

The custoner care is great. The only thing is some locations have slower internet than others or no free wifi to uoload photos or other things.

Arturo Munoz  |  First Impressions 
Rating:
5.0

Thanks!

Craig Croghan  |  Overall Experience 
Rating:
4.0

Even with computer systems down. The customer service personnel still gave great service.

Cirilo Delafuente  |  First Impressions 
Rating:
5.0

My experience has always been great with UHaul location off Citrus in Buckeye, AZ. The saff, service, safety and cleanliness.

Julieta Paniagua  |  Overall Experience 
Rating:
5.0

The staff was very friendly and the facility is great!

TATIANA SAMPLER  |  First Impressions 
Rating:
5.0

I arrived 5:00 pm thinking I wasn't going to get a storage but .they didn't even hesitate .very helpful, nolagable, diffently rent here again .john

John Page  |  First Impressions 
Rating:
4.0

Young lady that helped me was been friendly and helpful.

Virginia Baker  |  First Impressions 
Rating:
2.0

most of the people working there they act like they don't want to be there.

DJ Fox  |  Overall Experience 
Rating:
4.0

N/A

Stephanie Stokes  |  Overall Experience 
Rating:
5.0

Great place

LAWRENCE BERTULLI  |  Overall Experience 
Rating:
5.0

Look forward to doing business with you again

Ron English  |  Overall Experience 
Rating:
5.0

Super clean facility is well maintained. Super helpful employees with great customer service skills

William Greene  |  First Impressions 
Rating:
3.0

Act like the employees didn't really care about the customers there was more into doing whatever they were doing. Just doing their job if that.

DJ Fox  |  First Impressions 
Rating:
5.0

Great service! We arranged 4 our units long distance. Due 2 availability we had 2 reserve multiple units. Upon arrival,we asked if any bigger units had become available:yes & they chnged it no prob!

Gary Dicaprio  |  First Impressions 
Rating:
4.0

U-haul employees were great. A customer blocked the driveway a long time and made rude gestures to me. You shouldn’t have mad violent people like that driving your trucks. It’s a road rage liability.

Tim Fazekas  |  First Impressions 
Rating:
5.0

Manny and the crew are very AMF I mean very professional. I’ve been using this facility for years and Goodyear Citrus is by far the best. I will definitely be recommending to everyone

kimie stewart  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

CARRIE VIGIL  |  First Impressions 
Rating:
4.0

It was hard to speak to the Goodyear, AZ location on the specific policies that the 'Call Answering Service" representatives were unable to answer. Sales Reps in person were FANTASTIC though

kaitlyn santarsiero  |  First Impressions 
Rating:
5.0

Manager was quick, efficient, knowledgeable, and friendly.

Rhonda Fessel  |  First Impressions 
Rating:
5.0

Overall, I’d recommend this facility. Clean, safe, and easy to use.

Rene Hughey  |  Overall Experience 
Rating:
5.0

Very friendly staff. Manager took a few moments to trouble shoot and fix a wiring issue for my trailer lights at no charge. Definitely recommend their services to anyone!

charles maniscalco  |  Overall Experience 
Rating:
3.0

Very happy with the service

lourdes munoz  |  Overall Experience 
Rating:
5.0

Everyone that worked there was every helpful, and look forward to Working with them in the furture.

Ron English  |  First Impressions 
Rating:
5.0

Great service. Friendly and helpful staff.

john joseph  |  First Impressions 
Rating:
4.0

I know you don’t want people living in the storage units but you need vending machines or water available for people. It’s 113 outside and we ran out of water.

brianna woolsey  |  Overall Experience 
Rating:
5.0

Steele was our customer service rep. He was very knowledgeable and had great people skills. He made our visit very pleasant.

Mary French  |  First Impressions 
Rating:
5.0

on time and very responsive.

Ron Rhodes  |  First Impressions 
Rating:
5.0

Very helpful and kind people to work with

Piotr Szkoda  |  Overall Experience 
Rating:
5.0

Everyone was very helpful at U-Haul & Storage place, I would highly recommend this storage to anyone over the others, Thank you, Alice Chambless from Tonopah, AZ

alice chambless  |  First Impressions 
Rating:
1.0

Unauthorized charges, customer service is lacking and many mistakes. I drove out of my way to go to this location and my was it a mistake. Next time, I e'll use the location closest to me.

Sherin Conner  |  First Impressions 
Rating:
5.0

Great facility and great staff

Rudolph Jordan  |  Overall Experience 
Rating:
5.0

Great Place

earnest newland  |  Overall Experience 
Rating:
5.0

Thanks

dennis waldner  |  Overall Experience 
Rating:
5.0

Great customer service, friendly and helpful employees.

jason leos  |  Overall Experience 
Rating:
5.0

Manny, Alex and all staff members were true professionals!!!! Thanks for making our move to AZ awesome! !!

Craig Gronda  |  Overall Experience 
Rating:
5.0

Great location and people

Quentin Kina  |  Overall Experience 
Rating:
5.0

later hours in evening during hot summer would be nice.

Michelle Hamilton  |  Overall Experience 
Rating:
5.0

Everyone was very nice, professional and understanding.

AMANDA JUENGER  |  Overall Experience 
Rating:
5.0

I will recommend UHaul storage to everyone.

Lori hannah  |  Overall Experience 
Rating:
5.0

Staff is very polite and patient, property is clean. Highly recommended.

Brandon Burkett  |  First Impressions 
Rating:
4.0

There was an issue with my final bill, but you guys took care of it. And good service!

Kayla Wilson  |  First Impressions 
Rating:
5.0

Great service from all staff.

Denis Bechen  |  Overall Experience 
Rating:
5.0

Great facility every accommodating.

ginny kezele  |  Overall Experience 
Rating:
5.0

Everyone was lovely and the facility is exceptionally clean.

abby morley  |  First Impressions 
Rating:
5.0

Very helpful and courteous

George Harrison  |  Overall Experience 
Rating:
5.0

The only thing I didn’t like was the size of the units. I had a 1 bedroom apt with no furniture and had to rent a 2 bedroom unit and hire someone to stack boxes or stand on a ladder and do it myself.

callcut pamela  |  Overall Experience 
Rating:
4.0

Could use another elevator.

Ron Torrence  |  Overall Experience 
Rating:
5.0

Manny was great!!

James Bartlett  |  Overall Experience 
Rating:
4.0

You need my employees to help your customers. After 1 year of renting a unit and trucks, I felt the employees were overworked and couldn’t give good customer service because there wasnt enough help

Shelly Spencer  |  Overall Experience 
Rating:
5.0

Great customer service

Anna Garcia  |  First Impressions 
Rating:
5.0

If I needed help with lifting or loading someone was always there to lend a hand!

james robinson  |  Overall Experience 
Rating:
5.0

Thank you Manny and Sylvia for all your help you made the final part of my move easy. Your kindness is appreciated. And Alex for putting my uboxes in a position that made it easier to unload.

Lee Delvo  |  Overall Experience 
Rating:
5.0

Alex and the crew were awesome!!!

Craig Gronda  |  First Impressions 
Rating:
5.0

The staff was very friendly and very helpful Excellent job

Angie Ochoa  |  First Impressions 
Rating:
5.0

They are always very friendly there. The storage facility is always clean and easy to get to my storage unit. Plenty of carts available to move my stuff in or out.

Tami Ramey  |  Overall Experience 
Rating:
5.0

Great service for folks from all over...right when we need a little space😇

john gore  |  First Impressions 
Rating:
5.0

The service that we have had in both locations of U-Haul has been absolutely excellent

carol lavine  |  First Impressions 
Rating:
5.0

Great service all around.

don marshall  |  Overall Experience 
Rating:
5.0

Manny Garcia runs a well oiled facility. Great employees

Fred Proctor  |  Overall Experience 
Rating:
5.0

Staff was super friendly and helpful. Acknowledged me as soon as I walked in the door. Building is super clean and the climate control building is nice and cool.

Heidi Norman  |  First Impressions 
Rating:
5.0

None

Barbie Klingenmeier  |  First Impressions 
Rating:
5.0

Staff are very helpful.

CAROL FRISBEE  |  Overall Experience 
Rating:
2.0

Customer service was so lacking we decided to remove our items from the storage and move it a few miles away to a competitor. I filled out a complaint last month which was ignored.

brian LYLES  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable and friendly

Johnnie Mosley  |  First Impressions 
Rating:
5.0

Great Location...

dean marshall  |  Overall Experience 
Rating:
4.0

Very happy with this facility

LOUISE LANNIN  |  Overall Experience 
Rating:
5.0

The facility is very efficiently ran.

GAIL lodter  |  Overall Experience 
Rating:
5.0

Extremely helpful, and very friendly, we can't say enough good things! Thank you at a very stressful moving time! So glad we chose this moving and storage!

Cathy Skerratt  |  First Impressions 
Rating:
5.0

Very friendly people, clean units.

rosangla todd  |  First Impressions 
Rating:
4.0

My only complaint would be,rent increase ever year, like clock work,do to circumstances I had to store my belongings for a long period of time and times being what the are and money be tight it hurt.

wendell stai  |  Overall Experience 
Rating:
5.0

Great service...everything explained well

don marshall  |  First Impressions 
Rating:
5.0

The gentleman who checked me in was very nice. He signed me in and we took care of all the paperwork right away. It probably took no more than 15 minutes for the process.

Tami Ramey  |  First Impressions 
Rating:
5.0

Great customer service

william malloy  |  First Impressions 
Rating:
5.0

Fast and friendly service

Quentin Kina  |  First Impressions 
Rating:
5.0

U_U Everything deserves a blue star, The office people were very helpfull , I would tell family and friends how great it is to go to U_HAUL STORAGE

marguerite gillis  |  Overall Experience 
Rating:
5.0

Pleasant experience even with moving.

Joyce Dower  |  Overall Experience 
Rating:
5.0

Great location

Nathan Bouren  |  First Impressions 
Rating:
5.0

Great facility! Very helpful employees! Outstanding customer service! With reasonable prices! Awesome experience and would recommend to anyone looking for storage or moving!

Spencer Hill  |  First Impressions 
Rating:
5.0

Very knowledgeable young men and very helpful!!

william sobolik  |  Overall Experience 
Rating:
4.0

Thank you

Teresa O'Connor  |  Overall Experience 
Rating:
5.0

The staff was friendly and helpful.

Robert Gould AZ Premium Products  |  First Impressions 
Rating:
5.0

Clean well lit safe nice storage facility. Has a cool area for donated stuff that you dont want anymore. I belive goes to goodwill.

michelle scaggs  |  Overall Experience 
Rating:
5.0

Excellent service everytime.

Joshua Gomez  |  Overall Experience 
Rating:
5.0

People were very helpful and very understanding and very nice

ricardo rodriguez  |  Overall Experience 
Rating:
5.0

My locker met my needs and beyond. Super clean facility and secure. I highly recommend this facility.

Stephan Swager  |  Overall Experience 
Rating:
5.0

Whoever rung us up. I believe it was the supervisor did a awesome job. Please give him a raise or something. My wife and I have renter a uhaul storage unit before and he is by far the best employee

Joshua Macinnis  |  First Impressions 
Rating:
4.0

The truck rental was easy. I transported 2 U-boxes, the first box the employee did not check the lights on the trailer, The lights were not working.

janis woodcook  |  First Impressions 
Rating:
5.0

Facility is very new and very clean. I like the layout and security. All the personnel were knowledgeable and helpful. Much better experience than I have had with Extra Space in the last 20 years.

Rio Beckwith  |  First Impressions 
Rating:
1.0

Need better communation on how your promotion works for free storeage. I had employees tell me two different versions. Manager of faculty would not return calll back.

John Goldtooth  |  Overall Experience 
Rating:
5.0

The entire rental experience was thorough, the personnel polite and respectful, and the storage unit and the entire facility was clean and inviting.

Forclosure solutions, inc Carol biggs  |  First Impressions 
Rating:
5.0

Thank you Manny at U-haul Moving & Storage of Goodyear. You and employees have been very helpful and kind with all my storage needs, truck and trailer needs. Peter Tessensohn

richaed tessensohn  |  Overall Experience 
Rating:
5.0

every employee exhibited excellent customer service I felt completely attended to and all of my needs were met and my concerns addressed

KATHLEEN SHAW  |  Overall Experience 
Rating:
5.0

Recommend

Dennis Sondreal  |  Overall Experience 
Rating:
5.0

We never had any complaints. It is always spotless and the staff is friendly. My only complaint is there isn’t a easily accessible trash bin and dumpster you can pay to use is never available for use.

amanda conrad  |  Overall Experience 
Rating:
4.0

Staff was friendly and prompt.

Larry Dorsey  |  First Impressions 
Rating:
5.0

Excellent service and facility.

kelsey lombard  |  Overall Experience 
Rating:
5.0

The Storage facility is well maintained and secure, the storage facility is klean and provides all necessary moving Equipment Thanks

opal herman  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful. Facility is always clean. Convenient location.

diana morse  |  Overall Experience 
Rating:
5.0

Nice facility. Always clean.

peter clark  |  Overall Experience 
Rating:
5.0

They were very helpful

MARY KELLEY  |  Overall Experience 
Rating:
5.0

Excellent facility and great staff.

LaShawn Robinson  |  Overall Experience 
Rating:
5.0

always clean would say hard to get to loading docks with a trailer car haulers are to close to docks and can't back in correctly

Leon Schmidt  |  Overall Experience 
Rating:
5.0

Great facility, super friendly

Nick Taylor  |  Overall Experience 
Rating:
5.0

Good experience.

Christopher Branson  |  Overall Experience 
Rating:
2.0

I was very sad that i had to throw my king size mattress as well as my son's mattress away due to having urine and pets blackpallets on them being in the storage unit. Bags of blanket were distorted.

Sybil Armstrong  |  Overall Experience 
Rating:
5.0

Couldn’t be more friendly

Nick Taylor  |  Reservation 
Rating:
5.0

For almost two years of storage unit used, we always felt like family there! Everyone was helpful and friendly!

alberto flores  |  Overall Experience 
Rating:
4.0

No problems. Frontline employees and the general manager at the site were always personable. Customer service was great, even if busy with another customer, you always got a greeting. Says a lot!

joseph young  |  Overall Experience 
Rating:
3.0

I thought it was OK

Tim Bosley  |  Reservation 
Rating:
5.0

thank you

Kenneth Wilson  |  Overall Experience 
Rating:
5.0

.

sharon blough  |  Overall Experience 
Rating:
5.0

I wish I would’ve use this storage facility for all my storage needs. Other storage facilities don’t provide the security and protection your valuables need.

Martin Gonzalez  |  Overall Experience 
Rating:
5.0

Great facility close to freeway. Easy interior access will rent here again if the need arises.

DAVID TAYLOR  |  Overall Experience 
Rating:
5.0

Great experience with staff and facility. Used storage and trailer rental without any issues. Would recommend!

larry payano  |  Overall Experience 
Rating:
5.0

Great job by Manny and his entire team. Professional, quick check in/out, storage area was spotless. Appreciate the friendly service.

Nick Winchester  |  Reservation 
Rating:
1.0

when i rented the space i wasn't told that if you stopped using your space in the that you do not get your pro rated $ back. I paid rent on the 4th and cleared out my space on the 6th - it's BS that

Linda Sweeney  |  Overall Experience 
Rating:
5.0

We have used this storage facility twice, and it is always clean, cool, easy to access, and secure. Staff is friendly and helpful.

Jeffrey Ross  |  Overall Experience 
Rating:
5.0

I appreciated the fast and convenient service I was given during my time renting. Never any issues.

jenette hernandez  |  Overall Experience 
Rating:
5.0

Great employees, service and location.

lynn pfluger  |  Reservation 
Rating:
5.0

Manny was very helpful.

KEVIN SWAIN  |  Overall Experience 
Rating:
5.0

The entire team at this location displayed professionalism and were very helpful..

Christoper Davis  |  Overall Experience 
Rating:
5.0

Always clean, helpful staff when needed, easy loading and unloading with extra carts to assist

MARC SONDREAL  |  Overall Experience 
Rating:
3.0

Great facility, Great services. My only complaint is that the storage unit located outside have a way of getting a lot of dirt inside them. I guess it could have been because of the monsoon.

Alma Fraijo  |  Overall Experience 
Rating:
5.0

Great

william lang  |  Overall Experience 
Rating:
3.0

poor business decision to not pro rate the storage usage. People close on new homes at unexpected days and need to move out. We would have had to pay the full rate for 1 day of use

Gerald Baker  |  Overall Experience 
Rating:
5.0

Great staff, just wish the entire lot was asphalt rather than having gravel in front of my unit.

Chris Moodhe  |  Reservation 
Rating:
5.0

Great customer service

Kenneth Jackson Jr  |  Reservation 
Rating:
4.0

Available tools and resources were convenient for an easy move in and move out experience.

Ramiro Pompa  |  Overall Experience 
Rating:
5.0

Excellent customer service and cleanliness..

Kenneth Jackson Jr  |  Reservation 
Rating:
1.0

Moved out because rate was raised less than 60 days after move-in.

DEBORAH CAPLES  |  Overall Experience 
Rating:
4.0

Great service friendly helpful

Tracy Henry  |  Reservation 
Rating:
5.0

The property was clean and well maintained. easy access everytime I visited. thank you.

Alexander Canez  |  Overall Experience 
Rating:
5.0

Very helpful staff and unit was accessible whenever I needed to use it.

Gerald Becker  |  Overall Experience 
Rating:
4.0

What a relief not having my unit ransacked and items stolen like my last experience with UHaul self-storage. Much better facility than the one at 67th Avenue and Bell Road.

Wendy Henson  |  Overall Experience 
Rating:
5.0

Manny Garcia was very helpful and acommadating.

manuel gonzales  |  Overall Experience 
Rating:
5.0

Clean and easy access!

KONRAD Dixon  |  Overall Experience 
Rating:
4.0

It would be nice if you prorated fee's when you get your stuff out of storage early. Staff was very friendly and helpful. I would rent here again if I needed services.

Kimberly Wimberg  |  Overall Experience 
Rating:
5.0

Great staff.

Rebecca Moneymaker  |  Reservation 
Rating:
5.0

Nothing but good service. Thanks guys.

harrison billy  |  Overall Experience 
Rating:
4.0

The only hiccup I had was when I got a new debit card.i wasnt notified about a missed payment.

rory mahan  |  Overall Experience 
Rating:
4.0

N/A

mailinda Stinde  |  Overall Experience 
Rating:
4.0

Just wish that there was a way staff could access a unit if a customer forgot/lost their key to the lock provided they are in could standing and able to properly identify themselves

Richard Best  |  Overall Experience 
Rating:
5.0

I recommend adjusting to earlier or later facility hours

Eric Glenn  |  Overall Experience 
Rating:
5.0

Staff was great, it was pretty busy so we had to wait a while to get checked out. Would be good to have a few more people to help them out. Overall everything was great.

robyn aragon  |  Overall Experience 
Rating:
5.0

My wife and I used this Uhaul storage to store things while our house was being built. We got so lucky to have a uhaul so close!! Staff was super helpful. Will definitely be coming back!

Jonathan Burt  |  Overall Experience 
Rating:
5.0

Everything was great!

Ashley Horner  |  Overall Experience 
Rating:
5.0

Super clean. Staff efficient and helpful. Great experience.

DAVID YACKOWSKI  |  Overall Experience 
Rating:
5.0

Fast and easy! Will use services again!

Andrea Porras  |  Overall Experience 
Rating:
5.0

Great service!

christine pozzo  |  Overall Experience 
Rating:
3.0

My movers were harassed by management about leaving perfectly good conditioned furniture behind for others to take because we no longer had the space in our smaller household.

ANDREA FISH  |  Overall Experience 
Rating:
5.0

The only issue I had was it took a couple months to initiate direct withdrawal and I kept receiving notices that I was late. They did credit my late fee back though and corrected. Overall great place.

Judith Obrien  |  Overall Experience 
Rating:
3.0

none

brandie sieffert  |  Overall Experience 
No reviews have been submitted for this location.

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