Customer Reviews for U-Haul Moving & Storage of Germantown

2,129 reviews

19525 Waters Rd   Germantown, MD 20874
(Intersection of Waters Rd and Waterford Hills Blvd)

(240) 751-4529

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(240) 751-4529

19525 Waters Rd
Germantown, MD 20874
(Intersection of Waters Rd and Waterford Hills Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Quatrell Adedeji 
Rating:
5.0

Customer did not leave a comment.

Dulcimeire Pereira 
Rating:
5.0

Customer did not leave a comment.

Charles Shuster 
Rating:
4.0

Customer did not leave a comment.

Karla Castellanos 
Rating:
4.0

I filled gas where o found it and I still got charged 20 dollars extra for gas

Marisol Swift 
Rating:
5.0

Customer did not leave a comment.

John Ramirez 
Rating:
4.0

The office did not open on time. The tire pressure gauge light was lit on the vehicle. The staff was very courteous and efficient once they arrived.

Stephen O'Regan 
Rating:
5.0

Great service

anil mittal 
Rating:
5.0

Customer did not leave a comment.

Luis Bernal 
Rating:
5.0

Customer did not leave a comment.

Dimitar Filev 
Rating:
5.0

Customer did not leave a comment.

Chris Finckel 
Rating:
5.0

Customer did not leave a comment.

Tettey Addy 
Rating:
5.0

Customer did not leave a comment.

Da Lokko 
Rating:
5.0

Customer did not leave a comment.

Christina Somerville 
Rating:
5.0

Customer did not leave a comment.

Muhammad Jukpor 
Rating:
5.0

Friendly service experience was great service with a smile and yes I give this place 5 stars Fast easy process I was very happy with my service

victoria short 
Rating:
5.0

N/A

Michael Jacobs 
Rating:
4.0

We did after hours dropoff so I cannot say much about the office or office. We left the rental in the lot.

Mark White 
Rating:
5.0

However the truck bed leaked water

Aaron Wilmore 
Rating:
5.0

Customer did not leave a comment.

KWASI YEBOAH 
Rating:
5.0

Great service and location

allen williams 
Rating:
5.0

Fast, efficient, friendly and professional, there is never complaints with the stuff of this location, they always deliver

FEDERICO ORREGO 
Rating:
5.0

Customer did not leave a comment.

Tristan Ricamona 
Rating:
2.0

My experience was that I only need it the truck for moving in a distance of 7 miles so that’s about 14 mile for the round trip plus 1.5 mile when I rented the truck that makes it like 15.5 to 16 miles. But the truck was making that I used over 40 miles. I told the lady at the office but since I only worked the miles not a pictures she said I need it proof of that

Carlos Linares-Ceron 
Rating:
3.0

We were told we had to rent for three days when we only needed it for one day. We returned it Friday morning. We found out after it became dark that the lights did not work on the trailer

Tonya Taylor 
Rating:
3.0

Customer did not leave a comment.

Christian Moldes 
Rating:
5.0

Keep up the excellent work you are doing.

Gregory Austin 
Rating:
5.0

Customer did not leave a comment.

Clarence thomas 
Rating:
4.0

Young men at the counter were not experienced but eventually got the paperwork done, even though I checked in online. Cargo trailer worked perfectly. Wish I could get a partial refund for dropping it off early!!

Mary K Kubilus 
Rating:
5.0

Customer did not leave a comment.

ERIK HESS 
Rating:
5.0

Customer did not leave a comment.

STEVEN GALANIS 
Rating:
5.0

Good service

Bryan Flores 
Rating:
5.0

Customer did not leave a comment.

jufeng fan 
Rating:
5.0

Customer did not leave a comment.

Dominique Laraque 
Rating:
5.0

Customer did not leave a comment.

Issa Hamad 
Rating:
5.0

Customer did not leave a comment.

Vernon Lyles 
Rating:
5.0

Great customer service

EMANUEL SANTIAGO 
Rating:
5.0

Did not receive moving blankets as requested and paid for

DOMINIQUE SCOTT 
Rating:
5.0

Place was very well stocked on all types of trucks. Staff is friendly and knowledgeable. Would rent from here again!

Alden Leonardo 
Rating:
5.0

Customer did not leave a comment.

JINGXIN FENG 
Rating:
5.0

The person who helped me was excellent

Kyle Bramel 
Rating:
3.0

I returned during business hours. I didn’t realize the attendant was present since they didn’t come out. Therefore, I did the mobile drop off, but it is not easy to find the drop box. There were other customers trying to locate an attendant also, eventually we found her. She had been in the building the whole time, but for whatever reason didn’t hear or see us. Perhaps install a bell and have better signage for the Dropbox. When she eventually appeared, she was polite.

MARCOS BOGNAR 
Rating:
5.0

Weather was bad, but the service made it a bright sun shining day.

Clint Huffman 
Rating:
1.0

I will be calling you all shortly. That truck needs maintenance or needs to be trashed. It has no brakes and I think the transmission is slipping.

CHANTARA JACKSON 
Rating:
5.0

Customer did not leave a comment.

Linwood Reddick 
Rating:
4.0

Vehicle was clean BUT the frontend ball joints, bushings or steering knuckle were so worn out that the frontend felt like to was going to break or fall apart. The steering had to much play in it it wasn't funny. That truck needs a lot of work in the front suspension and steering, to get it in safe working conditions or someone might get hurt. But, the workers provided great customer service.

steve maroney 
Rating:
5.0

Customer did not leave a comment.

Edgard Bustamante 
Rating:
5.0

Good 👍 thanks Uhaul

Betty Do 
Rating:
5.0

Great customer service and friendly atmosphere.

RANILO CATALASAN 
Rating:
2.0

The young lady at this location was very kind and helpful. However, I am very disappointed that U-HAUL has now changed my location twice from Darnestown Sunoco to Waters Street on THE DAY of our move. I specifically chose Darnestown because it is close to my daughter’s apartment and it is clean and easy to use. I even went in on Friday night to check on the reservation and no one told me that it would be changed. I do not personally feel comfortable going to the Waters location. It is unsafe and dangerous to get in and out of the location entrance. We also reserved an appliance dolly and were only offered a regular size dolly. We had to drag a dresser from the fourth floor apartment and ended up throwing the dresser away. Unfortunately we will not be renting from U-HAUL again.

JACQUELINE MCCLOSKEY 
Rating:
4.0

I asked for a 20 feet truck but there wasn’t any available so the customer service representative told me to take the 15 feet because she was 100% sure my 2 bedroom apartment will fit in that truck: we still hav to go back to the old apartment after 3 trips to the house with my van meaning 4 trips in total I moved an hour away so do the math yourself, the recommendations from your employee cost me time and money . Not good!!!!

Katiuska Hernandez 
Rating:
4.0

Customer did not leave a comment.

todd beebe 
Rating:
5.0

Nothing

KAREN JONES 
Rating:
5.0

Thank you for your professional expertise and awesome customer service,

Donalda Talley 
Rating:
4.0

Customer did not leave a comment.

Guilherme Plum filho 
Rating:
4.0

I rented a 10 footer. The loading pull down door had been left open, on a snowy day.

Pradip Mukerjee 
Rating:
5.0

Customer did not leave a comment.

Jack Lee 
Rating:
4.0

Change the marketing "trick" of "Only $19.95 per day (plus mileage and fees)". This is MISLEADING to many people. The mileage cost is $1.49 PER MILE! We only rented the truck for 3 hours....drove 52 miles....and our invoice was over $125.00! This is a lot more than "$19.95 per day plus......"

Father and Son C Raphael Zdanis 
Rating:
4.0

All good!

Mahya Behnampour 
Rating:
4.0

The vehicle was clean n performance was good, however, shock absorbers need to be fixed, the vehicle was bouncing when it got into uneven roads or potholes. Once I pick the car from the location, I was not able to communicate with the location again, that is un professional in my opinion. However, the customer service was quite helpful. Also, get the location to educate your clients on the location of equipment n functions in the vehicle, I stumbled on the headlights by chance when it was getting dark; couldn't turn off the air-conditioning to use the heater, so I turned the heater on, both cooling and heating worked simultaneously. Apart from that, the lady at the pickup point was pleasant and helpful. On return, your staff can also ask clients how their experience was out of courtesy, not on surveys like this. So improve on customer service for clients returning after a long tedious day, not just instructions on how and where to park the vehicle

Akinlaja Ogunsanya 
Rating:
5.0

When I first drove the van, there was a warning that the rear right tire was slightly under inflated. I used a small compressor that I use for maintenance on our home vehicles to bring that tire up to pressure.

Robert Ekrich 
Rating:
5.0

Customer did not leave a comment.

Barbara Audia 
Rating:
5.0

Customer did not leave a comment.

Dulcimeire Pereira 
Rating:
5.0

Customer did not leave a comment.

Edmond Brobbey 
Rating:
4.0

The trailer was not in good condition but pulled fine just was used and abused

Kenneth Cooper 
Rating:
4.0

Easy pick up. Friendly service

Ki Song Choi 
Rating:
2.0

Make fuel gauge was checked and same as the system. I was lucky enough to take a picture before driving off to show proof that the truck was checked out with below Full. I would have been cheated out of $16 for someone's mistake if I didn't.

Chong Leng Lee 
Rating:
5.0

The Costumer service at this place is very friendly and dynamic.

JOSE CHITIVA 
Rating:
5.0

Customer did not leave a comment.

emma ishimwe muhumuza 
Rating:
5.0

Finding the location and dropping off my vehicle was straightforward. The key drop-off box is well-lit and readily accessible.

Ronald Swanston 
Rating:
5.0

Customer did not leave a comment.

Carlos sanchez 
Rating:
1.0

I am extremely unsatisfied with drop off location. people were unfriendly and unprofessional.

Seyed Roosta 
Rating:
5.0

Nothing else, because always Excellent Customer Service Support !

FRANCISCO MORAN 
Rating:
5.0

Customer did not leave a comment.

Brian Casey 
Rating:
5.0

Friendly staff and meets my needs. Prefer if location can provide newer car carriers with less squeaks and rattles.

Nabil Ahmed 
Rating:
5.0

Customer did not leave a comment.

Ken O'Grady 
Rating:
4.0

Little did I know that the truck was as dirty as it was. For the entire trip, I could not breath well due to too much cigaret smoke. This was health hazard. I had to shorten my trip .

Jacob Yator 
Rating:
5.0

Customer did not leave a comment.

Taylor Wardrick 
Rating:
5.0

Good service!!!

Emebet Haile 
Rating:
5.0

Good service

DESMOND AMPOSAH 
Rating:
5.0

Customer did not leave a comment.

ABDELOUAHAB AITOUCHE 
Rating:
5.0

Jon was very helpful. Clarified my contract was very helpful. I would use this location again.

Bennnett Boccuzzi 
Rating:
5.0

Customer did not leave a comment.

CLARENCE THOMAS 
Rating:
3.0

Rental equipment had a damaged wheel cover making it hard to get in and out

Nabil Ahmed 
Rating:
5.0

Customer did not leave a comment.

Kenton Schulze 
Rating:
5.0

Customer did not leave a comment.

Amir Sayyad 
Rating:
5.0

Overall, a good experience. Truck interior was clean except the inside windshield was foggy/smeared (which made visibility a little difficult with sun and night time glare); and ensure tires are accurately pressured (sensor indicated tire pressure issue). Great check-in/out process. Thank you!

Robert Clay 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Ayoub 
Rating:
5.0

Customer did not leave a comment.

Heidi Humphrey 
Rating:
5.0

The mobil check in experience was AWFUL!! Soo many questions and photos, and endless identity verification. After 15 min I gave up and went I side the store. In and out with my keys in less than 5 minutes. Mobile should be easier/faster/convenient and it is none of those things. The mobile process for returning the truck was simple and easy.

Brandi Hill 
Rating:
5.0

Best UHaul experience I’ve had. We rent multiple vehicles a month. I highly recommend this location.

Jessie Bentley 
Rating:
4.0

The truck died on us

Natalie Cheng 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Jacobs 
Rating:
5.0

The representative was very helpful and kind!

Robert Daniel 
Rating:
3.0

More staff to aliaviate the office staff on Saturday on Sunday it was no issue.

Javivi Alvarez 
Rating:
5.0

They are wonderful and nice.

Kossi Ognakotan 
Rating:
5.0

Nothing to change always a wonderful experience working with them all Thank you guys

Sabre Flucas 
Rating:
3.0

Have the employee ready to check me out.

ROGER CRUTCHFIELD 
Rating:
5.0

Excellent !,

JOSE CHITIVA 
Rating:
4.0

Customer did not leave a comment.

June Larson 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Camejo  |  Overall Experience 
Rating:
5.0

Julio was very good while I was at the office. Gongratulation

Oswaldo Patino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREM ALRAYES  |  Overall Experience 
Rating:
5.0

Thank you Julia, for working with me & making it possible for me to move on. Have a great day. Anne Taylor

ann taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Soren Ashmall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephane Djoufack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dolores Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Suzanne Rice  |  Overall Experience 
Rating:
4.0

I did not feel that this storage facility is secure. ANybody can come in and out anytime and the gates are not secured

Anabelle Mercado  |  Overall Experience 
Rating:
4.0

Price was right. I was a little disappointed with the way in which we were told that our contracts would not be renewed. No notice. Only a letter giving us a finite amount of time to move our vehicles.

DARYL PRICE  |  Overall Experience 
Rating:
1.0

Horrible! I was informed on 12/23 that I could no longer park my car where it had been parking for almost a year! The employee said he sent a letter warning me, but sent it to the wrong address!!!! christmas eve and me looking for a new place to park my work car! Worst Bad experience!

Gabriel Barruffe  |  Overall Experience 
Rating:
5.0

Above and beyond. Thank you

Kyon Mcbride  |  Overall Experience 
Rating:
5.0

Very good service I like it thank you

CARLOS MEJIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holy Ground Church  |  Overall Experience 
Rating:
2.0

I stored my motorhome on the U-haul lot. It was damaged 3 times, twice by other vehicles, once apparently by an individual. It had to be towed after the last incident. The help I got from the general manager and the MCP (marketing company president) in trying to identify the party who caused the damage was insufficient. My email and phone calls were not returned. When I made contact with the general manager, I was given conflicting information about the availability of security camera footage. I was told it was available and being reviewed, shortly before I was told that no camera footage was available. This led to my lack of trust in management. All other staff were very friendly and tried to be helpful.

Donald Stolar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Abel Rivera  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dolores Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sara Vasquez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kobena elliot  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynnea McGee  |  Overall Experience 
Rating:
5.0

GREAT PLACE FOR VEHICLE STORAGE AND FOR STORAGE UNITS, VERY CLEAN AND CONNIVANCE

Lee Diaz  |  Overall Experience 
Rating:
5.0

Very good Customer service, very fast effective and convenient

Abel Rivera  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Prabeen Manandhar  |  First Impressions 
Rating:
5.0

Excellence experience so far.polite, helpful and friendly lady

Serge Atontsa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry WONG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Smith  |  First Impressions 
Rating:
5.0

Great service

tom blount  |  Overall Experience 
Rating:
1.0

There was always cars and trailer in the way around my storage unit

Fabian Jara  |  Overall Experience 
Rating:
5.0

Thank you Uhaul for everything. Zero complaints. You made our move easy peasy!

Justin Rutter  |  Overall Experience 
Rating:
3.0

Because the rental units access is open, Not having security access controls makes keeping valuables is not as safe.

Jose Weill  |  Overall Experience 
Rating:
5.0

Daniel was the most professional Uhaul employee I’ve ever met and I’ve used Uhaul plenty of times over the years with my Military Moves. He was helpful professional and caring. I appreciate you Uhaul!

Justin Rutter  |  First Impressions 
Rating:
1.0

Fortunately I used two locks because one was cut off. I was told that this was the first time that happened.

Claude Magnuson  |  Overall Experience 
Rating:
5.0

Great staff and very helpful. I had access to vehicles and storage making life so convenient.

Ossie Wiggins  |  Overall Experience 
Rating:
4.0

The storage wasn’t very organized as there are parked trailers everywhere and office location and bathroom weren’t clear

Ali BenAyed  |  Overall Experience 
Rating:
5.0

Everything was perfect

LFDI LLC  |  Overall Experience 
Rating:
5.0

They do an excellent job there. Always on time, on point and very professional.

Roger Taylor  |  Overall Experience 
No reviews have been submitted for this location.

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