Customer Reviews for U-Haul Moving & Storage of Gastonia

6,374 reviews

3919 E Franklin Blvd   Gastonia, NC 28056
(E Of Cox Rd Near Franklin Sq, Two doors up from Hooters)

(704) 824-5298

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(704) 824-5298

3919 E Franklin Blvd
Gastonia, NC 28056
(E Of Cox Rd Near Franklin Sq, Two doors up from Hooters)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

VILHELN LUTTERODT 
Rating:
5.0

Customer did not leave a comment.

JOSE FORNELS AMADOR 
Rating:
3.0

The truck rental was great. The truck was clean and maintained. The car trailer was not great. When I rented it, the man behind the counter attached it to the truck; when I asked him to let me know how to attach the car, he told me to read the bumper. Thats it! I drove the car onto the trailer, and had to back it up and reposition because the straps wouldn't positioned correctly. Then, the right side strap was broken so I couldn't use it. He also never told me about the chains that hold the car in place on the trailer. I thankfully saw one and was able to attach it to the underneath of the car in the back. I didn't see the one in the front until I got home and unloaded the car. Thank God I made it home without incident.

mark zaremba 
Rating:
5.0

My experience was excellent! Chris was extremely professional and helpful. I needed a different size ball hitch, not only was he able to sell me one but he installed it! Chris is definitely an asset to your team!

henerey parker 
Rating:
5.0

Customer did not leave a comment.

Roland Richberg 
Rating:
5.0

Nothing

shelia williams 
Rating:
4.0

Customer did not leave a comment.

Glinda Parker 
Rating:
1.0

I did not pick up or use your services. And there better not be a charge on my credit card. I only have a storage unit with UHaul

johnetta robbins 
Rating:
3.0

I have used the facility for over 2 years. I have not have to go to it until lately. If I would have seen the way that facility is ran, I would of left a long time ago. The sliding doors are open all day during the day. Anyone can go in and out, anyone can cut a lock and move you out. I slipped on a food trash bag in the parking lot that had mayonaise packets. (I have a picture). I tried to go into the facility at night and none of the doors worked. Sorry does not cut it.

Mayra Rodriguez  |  Overall Experience 
Rating:
5.0

Very nice attitude

JOICE HARDIN  |  First Impressions 
Rating:
1.0

the location was very slow. I have used U haul for years, and this is the worst experience by far that I have had. The condition of the vehicle was not clean and it was not a well maintained vehicle. I do not know what is going on with this location but it is not typical for what I expect from Uhaul. The customer service rep did not treat me like a valuable client. The manager especially was rude to me. I would not recommend this location for U-haul. Use a different location.

David Frum 
Rating:
5.0

We were unable to find the dropbox to return the key. Had to bring it the next morning.

Michelle Floydd 
Rating:
5.0

Good customer service

Brady Davis 
Rating:
5.0

Customer did not leave a comment.

Colisa Mahatha 
Rating:
5.0

Excellent customer service. Would recommend this ubual place to anyone. Respect what they are doing here.

Michael Quezada 
Rating:
5.0

Customer did not leave a comment.

Kirsten Thibault 
Rating:
5.0

The truck smelled like cigarettes

Cameron Triay 
Rating:
5.0

Customer did not leave a comment.

jennifer robinson 
Rating:
1.0

Store smelled like weed, was made to get insurance even tho online and customer service told me I did not have to. That it was not company policy. Girl was more worried about why grub hub hadn’t delivered her food. I have used this location before and never had any issues will not use them again .

Tabitha Hopkins 
Rating:
5.0

Customer did not leave a comment.

Todd Hammer  |  Overall Experience 
Rating:
5.0

From start to finish, everything was great. The manager Shauna is awesome! Her staff is as well!

REAGAN SMITH 
Rating:
5.0

Customer did not leave a comment.

JENNIFER ROBERTS 
Rating:
3.0

Equipment not hooked up right. Emergency chain not attached. And when returning they had us back into a spot, without assistance for it to be removed.

Sarah Aversa 
Rating:
5.0

Shanna is a great manager

Rachel Draffin  |  Overall Experience 
Rating:
5.0

The customer service reps at this place were very attentive and very nice.I even had a issue with one of the trucks and they helped me to get out of it.Really quickly would recommend this place to anyone.Thank you

Colisa Mahatha 
Rating:
5.0

Friendly and helpful service

David Lanier 
Rating:
3.0

Customer did not leave a comment.

MICHAYLA MALLETT 
Rating:
5.0

Customer did not leave a comment.

Leah Suggs 
Rating:
5.0

Your customer service was great! I had to extend my rental and everyone I dealt with were more than willing to help me in any way. Made a tough situation much easier. Thank You! Mary Ann Buffington

Maryanne Buffington 
Rating:
5.0

Nothing

John Littlejohn 
Rating:
5.0

Everything went smooth on both sides

ROBERT ROSS 
Rating:
5.0

Thank u

Tameka Nicole 
Rating:
5.0

Customer did not leave a comment.

kierra phillips 
Rating:
5.0

Customer did not leave a comment.

Colisa Mahatha 
Rating:
5.0

Customer did not leave a comment.

Willie Sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelo Dozier 
Rating:
5.0

Your radio does not work it acts like it has Tourette’s… an when we listening to the radio it randomly says aux connected then randomly goes back to the radio it must not like the station power 98 lol not being racist lol this is for a good laugh but that’s how the radio was acting all day yesterday but the truck itself was amazing other than the radio hiccup thanks for all y’all do keep up the good work

rasheem brown 
Rating:
5.0

Customer did not leave a comment.

JOHN CANTY 
Rating:
4.0

Customer did not leave a comment.

Barry Branam 
Rating:
5.0

Customer did not leave a comment.

leroy grismer 
Rating:
3.0

Charged us 1 gallon of fuel when we filled the tank but not allowed to "top off" fuel level. Ridiculous!!!

Travis Rudd 
Rating:
5.0

Customer did not leave a comment.

Leatrice Custis 
Rating:
5.0

Y’all good

WAYNE MARSH 
Rating:
5.0

The manager and staff are outstanding with a member who is on point and the caliber of customer service of high standers rare to see in business field. The name of the employee is Chyne Hope.

JAMES WEBER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dylan Morgan 
Rating:
2.0

I would have give given a perfect score, but I have already called in and they told me they had two trailers and I was calling a golf cart and I asked for the 9-ft trailer and the girl end up selling me the 12 ft trailer, just told me that they didn't have the 9-ft trailer they have one out there when I was loading up and I asked the guy about it and I had already put it on my credit card that's the only reason I didn't go back if it's been cashed I would have went back and got 9 foot trailer but I felt like I got scammed out of $20 because he didn't know if the golf cart was going to fit on the nine foot trailer and I told her it would that's the reason I wouldn't give you a purpose score I felt like I got scammed

Ricky Elden 
Rating:
5.0

Exel

Luis Fernando 
Rating:
5.0

Customer did not leave a comment.

Richard Schilke 
Rating:
5.0

Customer did not leave a comment.

Geneva Osborne  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sierra Moody 
Rating:
5.0

Customer did not leave a comment.

JAYLA GORDON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAYLA GORDON 
Rating:
5.0

Customer did not leave a comment.

Gary Haas 
Rating:
5.0

Customer did not leave a comment.

Dornessa Froneberger 
Rating:
5.0

The vehicle transmission was shifting way too late.

CHARLES KNIGHT 
Rating:
5.0

Customer did not leave a comment.

Kelvin Ward 
Rating:
3.0

The service at this location was awesome. However, this was not the location I specified when I was placing my order.

Robert Hayman 
Rating:
4.0

Customer did not leave a comment.

Santachia Martin  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RAJAUHN MITCHELL 
Rating:
4.0

Customer did not leave a comment.

Tiffany Brice 
Rating:
5.0

Customer did not leave a comment.

Barbara Zombek  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Vanessa Adams 
Rating:
4.0

Customer did not leave a comment.

EVERETT ASHFORD 
Rating:
5.0

No complaints from me. Painless experience.

JOHN GRIGSBY 
Rating:
4.0

Customer did not leave a comment.

kaylan mccaskill 
Rating:
5.0

Customer did not leave a comment.

carl boohene 
Rating:
4.0

There are 2 people I would get rid of.

cornelius smith 
Rating:
4.0

Customer did not leave a comment.

Kirkland Rice 
Rating:
5.0

The manager was very professional greeted us with a smile assisted us in our rental truck.

LINWOOD DAVIS 
Rating:
5.0

Nothing!!!! Excellent customer service. Great first time experience!!!! I’ll definitely recommend to a friend!!!

Darlene McDowell 
Rating:
5.0

Customer did not leave a comment.

Stephen Adams 
Rating:
5.0

Great people and equipment!!!!♥️

Lawrence Kearley 
Rating:
5.0

Customer did not leave a comment.

cornelius smith 
Rating:
5.0

I would say this was a 10/10 experience. Everyone was nice and helpful and I had no issues. Will def rent again with Uhaul:)

Holly Huskins 
Rating:
5.0

Customer did not leave a comment.

jean Sturgis  |  Overall Experience 
Rating:
3.0

Being forced to take a picture is absolutely insane. Plus the milage charge is too high considering you have to pay for gas & the rental itself. Local milage should be included!

Alyshia short 
Rating:
5.0

Customer did not leave a comment.

Benjamin Middleton 
Rating:
5.0

Customer did not leave a comment.

KEVIN STEWART 
Rating:
5.0

Some impatient other customer jumped in front of me in line to return the keys but the employee was very apologetic.

Benjamin Lawniczak 
Rating:
5.0

Customer did not leave a comment.

tina francis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAN ALWRAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles Broughton 
Rating:
5.0

This has been the best UHaul experience that I have had. The truck was ready and clean. Reservation, pick-up, and return were easy.

William Clawson 
Rating:
5.0

Customer service was Outstanding!

TONY LITTLEJOHN 
Rating:
5.0

Very professionally managed.

George Kast  |  Overall Experience 
Rating:
5.0

Thank you

Kedia Dennard 
Rating:
1.0

Customer did not leave a comment.

Meghan Jacobson 
Rating:
5.0

Customer did not leave a comment.

Doris Blakeley Jenkins Woo 
Rating:
1.0

The General Manager for this location checked me out. She seemed as if she wasn't having a great day and I over heard her say a rebuttal to a lady infront. Once I got to her I could tell indeed she was having a not so well day. Which is fine but she shouldn't project that energy being the GM. Her tone was condescending and when I asked if the manager was there, she arrogantly stated she was the General Manager. She could touch up on professional skills a tad and interactions with customers being that she is the general manager. I'm surprised she has a job that high up with that attitude.

Nishim Summers 
Rating:
5.0

The team was helpful, kind and provided the best customer service.

Tanisha Williams 
Rating:
5.0

Customer did not leave a comment.

Olivia May 
Rating:
4.0

Morning crew was great! In and out in no time. Afternoon crew did not help with return. Sat at return bay for 5-10 minutes. Disconnected and parked trailer on my own.

DON Renfro 
Rating:
5.0

Awesome customer service!

Marcus Glenn 
Rating:
5.0

Customer did not leave a comment.

FRANCES BANNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chance Murphy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen Hughes 
Rating:
5.0

Customer did not leave a comment.

Ronald Aiken 
Rating:
1.0

I was charged twice.

Alisha Lipscomb 
Rating:
5.0

Very satisfied with the service at this location.

James Jackson 
Rating:
4.0

Very helpful thanks

donald vail 
Rating:
5.0

Customer did not leave a comment.

Oscar Davila 
Rating:
4.0

Customer did not leave a comment.

Rachelle Wright 
Rating:
4.0

Customer did not leave a comment.

Gwin Hilton 
Rating:
5.0

Nothing! Things went very smooth.

Joey Dunlevy 
Rating:
5.0

Just wanted to recognize Gage. He approached me on pick-up and was very helpful in resolving a minor issue with my hitch. And helped me at drop-off to expidite my return.

Philip Turner 
Rating:
5.0

Customer Service was exceptional!!

Diane Metcalf 
Rating:
5.0

Very helpful associates and helped hooking the trailer up to my truck

Scott Hollingsworth 
Rating:
5.0

The lady at the front counter -- Ms. Shawna was absolutely PHENOMENAL !!!!!!!!!!!

Travis Rudd 
Rating:
1.0

Over charged. False advertisement. Rented a 1500 Dodge truck and drove 28 miles. Total charge was 120 instead of the advertising price of $19.97 plus .79/ mile. Uhaul, please reach out. May we make this right?

Justin McMillan 
Rating:
5.0

Customer did not leave a comment.

KENNETH FALLS Ministries 
Rating:
5.0

Customer did not leave a comment.

Kayla Soto 
Rating:
5.0

Customer did not leave a comment.

Alease Cooper 
Rating:
3.0

The facility, equipment and the staff were all fine. I'm am so discussed with U-haul though I may never do business with them again. I rented a car trailer one year ago in September and it cost $250. I thought that was bad enough because the last time I got one it was $56 for 24 hours. They said they had a 4 day minimum to go out of state. Ok, I didn't like it, but I paid it. This year, one year later that same trailer, going on the same trip and distance with the same car was $654.00. I know we've had inflation but that's running at about 26%. From $250 to $654. Is a 160% increase in ONE year for exactly the same equipment.. that is way beyond reasonable or acceptable. NEVER AGAIN. I'll take my business elsewhere.

RANDY LICK 
Rating:
4.0

Customer did not leave a comment.

Carl McMaken 
Rating:
5.0

Customer did not leave a comment.

james needell 
Rating:
4.0

Better variety of moving trucks

Raymond Hook 
Rating:
4.0

Customer did not leave a comment.

Alycia Kemp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Hardin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mac neblett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dawn Jetton  |  First Impressions 
Rating:
5.0

Chyne was always so sweet and professional when I had questions or was making my payments. The new manager Shawna is amazing! She was very helpful and understanding!

Charles Graves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aqutina spikes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Kinney-Barnett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Abby Peterson  |  Overall Experience 
Rating:
5.0

The staff and management is very friendly, helpful and understanding. I would definitely recommend.

Brittan Adams  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICKEY HATSFIELD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mei-Ling Maldonado  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kimberly Bradshaw  |  First Impressions 
Rating:
5.0

Thanks for keeping my stuff and me safe for the last few years. Best wishes!

JOHN ELLIOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Roberts  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lonnie Elliott  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Derrick Redice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Shurlknight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

saumyah Harrell  |  Overall Experience 
Rating:
3.0

Please contact me about the 1 month free as AGREED upon opening unit..980-200-3974..thanks

JAMES COVINGTON  |  First Impressions 
Rating:
5.0

Staff was exceedingly helpful, courteous and professional. Facility was very clean and well organized.

RICKY PIERCE  |  Overall Experience 
Rating:
5.0

Excellent Customer Service ❤️❤️

Cartrell Mitchem  |  Overall Experience 
Rating:
5.0

Awesome customer service will definitely rent again

Cartrell Mitchem  |  Overall Experience 
Rating:
1.0

The assistant manager is so rude, i will never use that facility again.

Lawanda Dawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loranizo Lowery  |  First Impressions 
Rating:
5.0

I needed a Uhaul big enough for my things. It was very under estimated for the unit and the truck. I know next time to get bigger than I need.

LATOYA PERKINSON  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Daniecia Turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Patterson  |  Overall Experience 
Rating:
5.0

Not sure if the young lady’s name but she was AWESOME!!. My nerves were shot and she calmed me and helped me with everything. She really saved me due to the other storage place closing on me because the attendant was ill. I appreciated her assistance.

Charlotte Brown  |  First Impressions 
Rating:
5.0

Always use your service

Gwendolyn Bethea  |  Overall Experience 
Rating:
5.0

The reason I said no on cleanliness and well maintained was because the main double doors were out of order a number of times. This last time they have been out of order for quite a while. The cleanliness was excellent. No issues there.

Richard Reber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armando Carrizales  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DESTINY Crocetto  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Madisyn Pearson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL BROWN  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Janice Strohm  |  Overall Experience 
Rating:
3.0

Staff was not friendly and courteous.

nanelle stanley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Woolard  |  Overall Experience 
Rating:
1.0

Television was damaged by pesticide spray and 2 leather couches were stained by pesticides aswell. Staff were argumentative.

Chris Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda marechal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laleita Small  |  Overall Experience 
Rating:
4.0

I really liked the lady who checked me in. She was very nice and informative and helpful. I can’t remember her name but she works at the Gastonia location on Franklin. On 3/31/23 about 8am.

Kelley Wiggins  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

William Roberts  |  Online Move In 
Rating:
4.0

What I did like: Having a donate area. That's good for sharing with others while slowing trash pile up continously. What I didn't like: The ever so young staff may do much in parking lot half but don't focus on inside storage area. These are monthly paying customers and surely deserve a clean, properly controlled environment. If air is lacking it takes some time for them to address/report it. A broke down large grill stayed in the way, in a corner up front/top for over 2 weeks. I tried rolling it out of the way as it was in my way and just barely touching it it completely fell to the floor. I told one of the young workers downstairs about it he said yeah we know about it nodded his head and went about his way. Two days later when I come back it's still laid in the floor broke down still in my way. So I pulled it out of my way into another hallway so I could access my belongings easier. Again one and two days later it was still laid in the other hallway as I finished cleaning out my storage facility. The hand is broke off the thermostat on the second floor by the elevator so now it will be even harder for them to know when it's not working properly because that's all these young people are going to rely on. The younger staff is polite just need to work with some seasoned workers 😉 to learn basic things.

bobbie parton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lois Lippman  |  Overall Experience 
Rating:
5.0

Front desk staff knowledgeable and helpful. Storage unit clean- building well lit.

dustin Senger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luke Durham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ja'Nate Holland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Verne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNADINE LEE  |  Overall Experience 
Rating:
5.0

The woman I worked with was so professional and helpful. My grandson loved her. He gave her a hug.

Barbara Verne  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawn Rabourn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Hittepole  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCES BANNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM KENDALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERRITA LOWERY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SAMATHIA WOODS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith zachary  |  Overall Experience 
Rating:
2.0

The storage facilities were fine - the administrative processes are horrible!! I spent more time than I care to remember on Uhaul billing and payment issues due to the archaic system.

LISA INSLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dustin Senger  |  First Impressions 
Rating:
5.0

All of the office staff were attentive, friendly, and very helpful!

Sonya collins  |  First Impressions 
Rating:
3.0

I didn't realize lower level meant the basement.

Kenneth Bauguess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda hoke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kiawah Vanderhorst  |  Overall Experience 
Rating:
5.0

Great staff. Great customer service. Very helpful in every way. Well mannered. Clean facility.

Melchor Vega Lorenzo  |  Online Move In 
Rating:
5.0

I've been using U-Haul Storage of Gastonia for about two years now and there's never been a problem. With easy access and clean surroundings it's been perfect for my needs. I'd recommend it to anyone who needs a clean and secure place to keep their possessions.

Rickie Watts  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rochelle Lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kanisha Erwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ADAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA BEACH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Smrdel  |  Overall Experience 
Rating:
1.0

Mario would not listen to me.. He billed me to much, he the had to credit my account then rebill me. If I go back there I do not want him waiting on me again!

Ruben Green  |  Overall Experience 
Rating:
5.0

Everything that I just answered was exactly what I was looking for!!! Excellence in customer service at its finest!! Most definitely I will use this location if I need this service again!!!

David Morales  |  Overall Experience 
Rating:
3.0

Employee cars parked at the dock preventing clients access. If you pay for a full month and move out at any point before the next month is due, there is no refund or pro rating. In effect they keep your extra money and can immediately rent and make double income.

Robert Starrett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REBECCA CLINE  |  Overall Experience 
Rating:
5.0

Thank you all

John Sutton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Eagles  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

James Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Wooten  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

erica dehnert  |  Overall Experience 
Rating:
5.0

Thank you

Bonita Grant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Cannon  |  Online Move In 
Rating:
5.0

Professional and courteous. Mario from the Gastonia office and his co worker Her name begins with an S was very patient with me. I am thankful for them being professional.

Bonita Grant  |  First Impressions 
Rating:
2.0

Don't like how you don't pro-rate anymore, times is to hard for paying full storage fees for only 5 days. And you rise storage fees up too soon and don't let me know until I make my monthlypayment. I also had damage things in my storage. You should let us know when you go in our storage. I am done with your storage business.

Sheila marison  |  Overall Experience 
Rating:
5.0

I Love ❤️ U haul

SHERDEAN JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Verne  |  Overall Experience 
Rating:
5.0

Excellent Service!

karen byers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashley Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john Fayssoux  |  Overall Experience 
Rating:
5.0

5 Star all the way. I rented my storage unit on line and my unit was excellent for my storage needs. When I had questions the staff was beyond helpful and have already told my family & friends how great Gastonia UHauk on Franklin Blvd is the best & so convenient for me. Thanks A Wilson Dallas, NC

Adriane Wilson  |  Online Move In 
Rating:
5.0

I will definitely come again

Kim Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt AEHLERT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OTEKA GUNDY  |  First Impressions 
Rating:
3.0

The price increases every year. Ugh

Cheryl Belhu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Verne  |  First Impressions 
Rating:
5.0

Very good experience. Staff was helpful. Website easy to navigate. I am very pleased

Alana Rhyne  |  First Impressions 
Rating:
5.0

Always a pleasure

angela whitaker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina Smallwood  |  Overall Experience 
Rating:
2.0

The manager there is not pleasant. And she is the manager because her face is on the cards.

MARIE PRATHER  |  First Impressions 
Rating:
3.0

U-haul's storage fees are a little pricey..

Rickie Watts  |  First Impressions 
Rating:
4.0

The staff could be better about helping me unit occupants find their unit. Unit #'s jump around so it took me 30mins to find my unit.

SHARON MANUS  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cindy Escobar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Coleman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ALFREDDRICK SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paige Gower  |  Overall Experience 
Rating:
2.0

Staff was super slow. New trainee. Instead of showing him how to do things, they watched him struggle. What should have taken 5 minutes to complete because I had started online took 30 minutes in person because he kept having to go find someone to ask questions.

Michael Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucie Littlejohn  |  First Impressions 
Rating:
5.0

The online check-in process was so easy, and the email communication on how to access the building and location of the storage unit was great. I was able to check-in days in advance to secure the storage unit, drive across the country with my belongings, and start unloading at 6am before anyone was at the storage facility. So easy!

Brian Cherochak  |  Online Move In 
Rating:
3.0

When I came inside to ask for help the girl behind the desk just said everything was set up online. When I went out to open the access door- it didn't work so I had to go back inside for her to say-" oh you need a key".. Could have saved me time if she knew that. Then someone else came to activate a key and the key terminal didn't work. Although the second girl was helpful, I could have saved time if the first girl knew I needed a key. Just seemed lazy to me, considering she was just sitting there talking about personal issues to a co-worker. The second girl definitely made up for it but its just a shame how some lazy people rely on others ...

Thiphavan Von  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Christy Parker  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

yolando adams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ambrosia Parks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRISTINA GOMEZ  |  Overall Experience 
Rating:
3.0

Customer service can be more professional and local store can be more receptive when customers call instead of always acting as if they are in a hurry to get off phone.

kena taggart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dr Saroya Pendleton-Brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEFANY CUBILLOS ROA  |  Overall Experience 
Rating:
5.0

I love working with U-Haul of Gastonia. Everyone is always so helpful

lynda euchner  |  Overall Experience 
Rating:
4.0

This place was great, and very nice. They understood that I had been having a very bad experience with U-Haul, so they did what they could to make things pleasant. Up to that point, my experience was not good. While the people at the facility in Charleston, SC were nice and tried to fix the issues, the issues should have NEVER happened. The place in Gastonia was great though.

Gene Cook  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JASON DALLAS  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Gary Lawrence  |  First Impressions 
Rating:
1.0

Unit was sold without contact or certified mail. Mail was not received or signed for. This location should have taken into consideration that people are having issues with COVID and getting back on their feet before selling off people's units. The people their are nice enough but I lost a lot because of their actions. And to make it worst, a few weeks later, we found out that people were stealing mail in the area so we were not protected because they didn't send something to us via certified mail to let us know. I suggest going somewhere else if you are storing something important to you.

Michelle KEISTER  |  Overall Experience 
Rating:
5.0

Great staff!!

Meghan Lowry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ticiria hughes   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Simonian  |  Overall Experience 
Rating:
4.0

Location where I rented was great they were very nice and helped me when I needed. Now customer service is a different story multiple times they were rude.. My last conversation issue through customer service I asked them to have the location contact me and text me and she said well you can leave a message and they'll get back to you if they want . Please revise them on customer service

Holly Benca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jina capdepon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA CALHOUN  |  Overall Experience 
Rating:
5.0

This uhaul storage facility is excellent and the staff is awesome. They care about your needs and work with you and always taking care of you. They are wonderful I appreciate them a lot , everything that they helped me with and for being so caring and understanding. Every last one of them were their to assist my needs and helped me . I love the facility and staff wish it was more people like them. ❤️❤️❤️

Trinette Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassondra Stergiou  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Smith  |  First Impressions 
Rating:
3.0

Staff parks in the area that you unload in frequently.

RENEE SOUTHARD  |  Overall Experience 
Rating:
1.0

The staff were extremely hard to locate and rude and unhelpful when you were able to find them. I have never had such poor customer service or such a terrible experience with a company.

Andrea Abernathy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa hovis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Dale  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pamela mccarley  |  Overall Experience 
Rating:
5.0

Great customer service

TIJUANA LONDON  |  First Impressions 
Rating:
5.0

Great customer service!

Edward Bell  |  First Impressions 
Rating:
1.0

Worst place ever, my storage unit had mold and my items was damaged and I had insurance but will not cover my damages, I will NEVER RENT WITH UHAUL AGAIN

Brittany Morris  |  Overall Experience 
Rating:
5.0

The young lady working was very knowledgeable and friendly yet very professional. She is doing a hard job and doing it well!

Elizabeth peeler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerry Ruble  |  First Impressions 
Rating:
5.0

We had several large wax objects that were melted. Obviously the temperature was much higher than expected.

Darrell Elrod  |  Overall Experience 
Rating:
5.0

The customer service was incredible.

Annette Furr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine Greer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMIYA BALLARD  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

anthony pullen  |  First Impressions 
Rating:
4.0

The yard outside and around the building could be picked up or maintained a little better at times.

george ratchford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Roderick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORI MADDOX  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Paige Gower  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elizabeth waddy  |  Overall Experience 
Rating:
5.0

The place was clean, cool, well organized, and easy to maneuver. I also really appreciated the complimentary carts to move my things from the truck to my unit.

Katrina Summerville  |  First Impressions 
Rating:
5.0

Just one thing. When I went in to rent a storage unit I was told I had to do it online. When I got there to complete my rental agreement they were renting a unit to a couple in front of me in line. Just wonder why the double standard.

Richard Reber  |  First Impressions 
Rating:
4.0

The wait is to long to get taken care of

Richard Arthurs  |  First Impressions 
Rating:
5.0

Good service and good people

tanya griffin  |  Overall Experience 
Rating:
5.0

This is my second time at this location and as always reliable and secure and an overal great experience

Amilcar Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CARLSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trinette Bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mikkia Mackins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Jones  |  First Impressions 
Rating:
1.0

I was given the wrong size storage unit at first then charged to upgrade. My payment date was messed up. My first payment never got processed so I had to call and fix that. No one ever answers the phone when you try to call

donald ivey  |  First Impressions 
Rating:
3.0

I thought my storage unit would be a larger one for a 3 bedroom home but once arrived at the unit it wasn’t the correct one. All items that needed to be stored was not able to be.

jazmine clemons  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DAVID HUTCHINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Joyner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Heafner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zaniya Davis  |  Overall Experience 
Rating:
1.0

Over an hour and no solution to my issue with the size of my unit. Very disappointing.

Ebony Henry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Nicklette  |  Overall Experience 
Rating:
4.0

Mackenzie the Manager made a very frustrating situation better. I setup everything online, but when I arrived was informed of my mistake. She was patient and professional. She found me a space at another store, gave me the free month that I thought I reserved online. She saved me as customer.

LEE HARRELL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEFANY CUBILLOS ROA  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Andrea Abernathy  |  First Impressions 
Rating:
2.0

The lady who greeted and entered my information was rude and VERY unprofessional. Shedid not explain anything and was very irritated when we aksed questions. She was very forceful in her approach to customer service to me and others in other lines served by other employees. I am used to Wilkinson Blvd location where I receive ONLY professional service and very accurate service without any desceptive practices..

Maha Gingch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky Dean  |  First Impressions 
Rating:
4.0

The price for my storage was way too high for it to be so small. I feel the price could have been much lower than 99.95 for a very small unit.

Cynitra Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy Barnhill  |  Overall Experience 
Rating:
5.0

Thanks for taking care of my things in this time and era a lot has happen. Wish your family the best. Ms Sharon Huett

Sharon Huett  |  Overall Experience 
Rating:
4.0

Awesome job by your staff!!!

sophia jasckson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delmy Erazo  |  Overall Experience 
Rating:
5.0

Cindy and her staff are awesome and always courteous and helpful!

Lisa Patterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Toni Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Fox  |  Overall Experience 
Rating:
1.0

So I wrote a review a few days ago about how I was trying to move and the elevator broke and the hassle I had to go through to get things straight. A few days after that the manager called me and told me how much she believed in quality customer service and how she was going to give me a truck at no cost so I could move the rest of my stuff. Well, I just got charged for the truck. Turns out everything she said was just a bunch of talk. Very dishonest.

Terry Shelanskey  |  Overall Experience 
Rating:
5.0

The staff was always helpful, and greeted you with a welcome

geraldine moore  |  Overall Experience 
Rating:
1.0

Elevator broke while trying to move from second floor. Lady at front was not accommodating, due to the amount of time that it was taking to move with the elevator being broken it cost us more financially because we hired help. Two other employees that were younger were apologetic. However the lady in charge was extremely rude and had poor customer service. We have always paid on time and have used the facility several occasions. This is not the experience I expected when moving out.

thomas Bell  |  Overall Experience 
Rating:
4.0

Very courteous and welcoming staff although it was difficult to access the facility on the first day after hours. We called the staff and they tried their best to assist but the system was not working

Tendai Gutu  |  First Impressions 
Rating:
2.0

The parking lot sucks! You can’t get in to return a truck. The lanes are blocked off. The service women are hateful and It took an hour to be waited on the first time. For half of that time no service people were around. Upon moving out of storage the same thing. Waited inside 30 min with no people anywhere. Finally just gave up and left.

DEBBIE PERKINS  |  Overall Experience 
Rating:
4.0

Thank you for your service and your honor to the community.

Cassiopea Watkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL SEAGLE  |  Overall Experience 
Rating:
5.0

Yes awesome people and I will Use this location when needed again Love to all (Mr.patience)

donny hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Baker  |  Overall Experience 
Rating:
5.0

McKenzie was a big help. Explained rental of storage unit and truck very well. Very pleased with the service.

jason myers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steven davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phyllis A Christian-Brewer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY WALLACE  |  Overall Experience 
Rating:
5.0

Very good experience. Staff very helpful and made sure everything worked. I did notice today that the soap dispenser restroom in the storage building was broken.

Darrell Elrod  |  First Impressions 
Rating:
5.0

Everyone was very helpful and explained the process to me clearly. You have a great staff and the facility is clean and workable for all types of uses. Thanks to all the staff.

Rodney Robinson  |  First Impressions 
Rating:
4.0

I was a bit irritated at first but , it all worked out in the end.

geraldine moore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam Brown  |  Overall Experience 
Rating:
5.0

I’ve always used U Hal as my storage place for my personal belongings I need the near future if I ever have to use it again I will come back to U Hal I’m Franklin and Gastonia you’ll have always been if I needed any questions they were always answeredIf I had any problems they were always resolved you guys keep up the good work thank you

Patricia Chandler  |  Overall Experience 
Rating:
5.0

None

Priscilla Johnson  |  Overall Experience 
Rating:
5.0

Cindy's a rock star!

Randy Hallmark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

hal avery  |  First Impressions 
Rating:
5.0

2nd time here. I'll keep coming back if ever applicable

Randy Hallmark  |  First Impressions 
Rating:
5.0

I would recommend U-Haul to everyone I know thank you U-Haul.

lori taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron Sharpe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie McClelland  |  First Impressions 
Rating:
1.0

Ill never use uhaul again

Kevin Byas  |  Overall Experience 
Rating:
1.0

I had to go all the way to Walmart and purchase a Brinks lock because this U-Haul location did not have one on the day I moved in. Then two days later they moved me out without my permission. My lock was cut off and they went through my stuff. I was told it was to find out who the storage unit belonged to but that should have been in the computer along with my phone number. Nobody bothered to call me to ask me if I had moved out before cutting my lock off. The day they cut my lock off I got a phone call asking if I had two storage units. I told them I just had one and they said ok. They never mentioned they had cut my lock off. There was no apology or offer to replace my Brinks lock. They did give me a u-haul lock. I didn’t find out the lock had been removed until I arrived at the storage unit on Friday and my keys did not work. Luckily I arrived during office hours. I asked the ladies in the office why my lock was switched and there was a white tag on the door but nobody seemed to know what a white tag meant. They eventually found the keys to the new lock and I moved out.

Derek Clapp  |  First Impressions 
Rating:
2.0

My access card didn't work and I rented a moving truck to move my things a couldn't due to my access card being denied twice so I wasted a whole u-haul rental when I should have been moving. I contacted customer service only to be told after going in circles that they have no access to the cards to help me so it was a waste of time and I still need to move. hopefully U-Haul pays for another day because it's their fault that I can't have access to get to my storage because my card doesn't work and you don't open back up until 9 on Sunday and my truck is due back at that time.

Zephaniah Manning  |  First Impressions 
Rating:
5.0

Every step of the way we were helped by members of the team. Storage facility was climate controlled which was great during the heat of the summer. Staff was accommodating while our very large moving truck occupied the loading dock. Highly recommend.

colleen lees  |  Overall Experience 
Rating:
5.0

Enjoyed the experience!

BRENDA HOKE  |  Overall Experience 
Rating:
5.0

I loved everything about it I had one of the biggest storage sizes sand it was a breeze moving out, I also loved that there was no bugs.

Irene Guerrero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Swisher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDSEY STEELE  |  Overall Experience 
Rating:
3.0

I have used this location several times. Parking is an issue. The rental trucks are parked and stored where customers are supposed to park to load and unload. If you don’t have a way for your customers to use your facility then it is useless. I moved to a new facility that is more accessible. Also the temperature is 80 degrees upstairs making it hard to work in your space.

Michelle Graham  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CHAD CARPENTER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sharon Parks  |  Overall Experience 
Rating:
5.0

This facility was clean and well maintained. I would highly recommend it.

JANE PHILLIPS  |  Overall Experience 
Rating:
5.0

Thank you!

debbie hoffman  |  Overall Experience 
Rating:
4.0

The staff was stretched out. I spent 20 minutes on the phone reserving truck and storage, 20 minutes trying to provide online info that obviously didn't transmit, 30 minutes checking in at the facility for truck, 20 minutes getting storage. I had to provide 4 phone numbers, and an address other than my own which seems a bit excessive. Truck and Facility very clean.

Ricky dean  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sapan kapadia  |  Overall Experience 
Rating:
5.0

perfect size and location for our needs. friendly staff

Teddi Daniels  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON MITCHELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kimberly Casanova  |  Overall Experience 
Rating:
5.0

Good

paul jamison  |  Overall Experience 
Rating:
5.0

Excellent customer service and clean, secure facility. Highly recommend.

JOYE RANKIN  |  Overall Experience 
Rating:
5.0

Good experience

paul jamison  |  First Impressions 
Rating:
5.0

Great experience

melinda dixon  |  Overall Experience 
Rating:
5.0

Staff very helpful and frendly.

Brian Brinegar  |  First Impressions 
Rating:
5.0

Everything was fine

Lynda Stossel  |  Overall Experience 
Rating:
5.0

I felt attended to as a person, as well as a valued customer of U-Haul

paul jamison  |  Overall Experience 
Rating:
5.0

Customer service was outstanding. Great experience and would recommend this location to anyone in this area who is looking for a storage facility.

melinda dixon  |  First Impressions 
Rating:
5.0

very great place

CHRISTOPHER SMITH  |  Overall Experience 
Rating:
5.0

The staff was very professional and helpful

astride duarte  |  First Impressions 
Rating:
5.0

It was an excellent experience. Staff was very helpful and knowledgeable. I highly recommend Uhaul of Gastonia.

melissa lagies  |  Overall Experience 
Rating:
5.0

Great Customer Service. Those ladies rock!

casey PERVINE  |  First Impressions 
Rating:
4.0

My biggest complaint would be that they park and store large trucks at the dock most of the time and this makes getting in to unload a trailer or anything more difficult due to no space

JOSEPH BIVENS  |  Overall Experience 
Rating:
5.0

My representative was very patient and courteous.

Duane Reid  |  First Impressions 
Rating:
5.0

Excellent service

jeffrey gonzalez  |  First Impressions 
Rating:
1.0

Do not use Uhaul They will rip you off I have rented a van checked it in on July 14th 3 days later my Credit card Was charged 1,100 dollars they said was damaged When I return it that was a lie

donna short  |  First Impressions 
Rating:
4.0

N/A

Mary Wayt  |  Overall Experience 
Rating:
5.0

No complaints :)

Debrena Crawford  |  Overall Experience 
Rating:
3.0

Unfortunately my property got damaged from water with no explanation

JACK BROWN  |  Overall Experience 
Rating:
4.0

Prices change to often. I had a small unit and price was not reasonable.

talma campbell  |  Overall Experience 
Rating:
3.0

Incremental price increases (every 6 months), are ridiculous. If I raised prices in my business every 6 months, I'd be out of business in no time.

PETER MACLEAN  |  Overall Experience 
Rating:
2.0

Needed a 10 x 15 , was NOT told it would be 3 seperate units of 5x10 each, requested climate control, not done either. Was not told i would have to load carts use an elevator to go 2nd floor!!! Mess!!

Linda Hyder  |  First Impressions 
Rating:
1.0

No comment just poor service

William Kimray  |  Overall Experience 
Rating:
5.0

Very courteous staff at Gastonia location, very helpful and friendly.

Sidney Floyd  |  First Impressions 
Rating:
4.0

Grey and friendly staff.

Mayra Marin Montiel  |  Overall Experience 
Rating:
5.0

Ok

ANTONIO KURY  |  Overall Experience 
Rating:
4.0

Thanks

jose mas  |  Overall Experience 
Rating:
4.0

Thank you.

stella osemeka  |  First Impressions 
Rating:
4.0

It would have been excellent but I have a $20 credit and I wasn't able to receive it at time of checkout, which would have been ok except no one was able to tell me when and how I will get it.

Evon Houser  |  Overall Experience 
Rating:
5.0

The customer service was awesome. I was greeted with a smile and when I asked if I could get a unit in a certain area the rep was happy to help . we have used them in the past and will always come bac

Rodney cloer  |  First Impressions 
Rating:
4.0

Would not recommend to anyone due to the fact that our storage rental was bank draft and we emptied our unit 4 days after draft was taken. Was told that they DO NOT prorate. Charged a mo. for 4 day

TONY VAN DYKE  |  Overall Experience 
Rating:
5.0

I like the staff they were very helpful and courteous thank you so much

Jamie Autry  |  Overall Experience 
Rating:
5.0

Very courteous

michael jarrett  |  Reservation 
Rating:
5.0

I called on Nov 2 to rent a pickup and have my 2 U Boxes ready on Nov 7. When I arrived the boxes weren't ready. They could not be ready until after 5pm on the 6th but it all worked out.

Rudy jones  |  Overall Experience 
Rating:
5.0

I used this facility for over a year and there were never any issues. The place is well lit and secure.

Eric Stoick  |  Overall Experience 
Rating:
5.0

Great experience.

terry weil  |  Overall Experience 
Rating:
5.0

Cindy and her staff have a wonderful attitude. Thanks

Freddie Grant  |  Reservation 
Rating:
4.0

The lady helping me was very professional. The only complaint I have was there was a very long line with only one person working in the front. I was in line for a very long time and was paying movers.

Tracy Blum  |  Reservation 
Rating:
2.0

I moved out in July U-Haul was still trying to get money out of me for unit I did not have I paid for money that already had been paid for paying twice for one month or they was threatening to sell my

Kamarkeio martin  |  Overall Experience 
Rating:
4.0

I left for two reasons, 1. The cost of the unit kept rising, there are other storage facilities in the area that are less expensive and have the same amenities. 2. The unloading area was filled with

ELMER PASSMORE  |  Overall Experience 
Rating:
5.0

I love this U-Haul facility! It is the best! All the staff are super-nice and helpful and I will always use this facility when I need to

Debra Martin  |  Overall Experience 
Rating:
5.0

Great Service!

John Koutsoupias  |  Reservation 
Rating:
5.0

Well Done! The facility is very clean and secure, the vehicles are in great shape and the Staff is Polite & Professional with a Positive Attitude...

VERNON JARVI  |  Overall Experience 
Rating:
5.0

Thanks!

CARRIE ROMPF  |  Overall Experience 
Rating:
5.0

I was very pleased with your business and if I ever have to use it again I will come back to you I wish you all the best and thank you for everything have a good day

rebecca mcclure  |  Overall Experience 
Rating:
5.0

Good customer service, clean facilities... only minor problem I had was the difficulty to get the storage unit locking mechanism to lock... Despite that, this is a great location with great people!!!

WILLIAM ACHIA  |  Reservation 
Rating:
3.0

Very limited access hours. And price kept rising

Andrew Perdue  |  Overall Experience 
Rating:
5.0

Great staff

janice bassett  |  Overall Experience 
Rating:
5.0

Cindy and her staff were truly amazing. Always willing to go the extra mile for the patron. That's why I've used them several times over the years. I'd recommend them to any one

KEVIN MEARES  |  Overall Experience 
Rating:
3.0

A bit pricey but overall good.

Mayela Valenciana  |  Overall Experience 
Rating:
5.0

The office manager was great! She escorted me to my vehicle and made me felt welcome. This was my second or third time dealing with them!

aeron jarrett  |  Overall Experience 
Rating:
5.0

The staff was very helpful .

EMANUEL rivera  |  Overall Experience 
Rating:
5.0

Easy

sam feraco  |  Overall Experience 
No reviews have been submitted for this location.

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