Customer Reviews for U-Haul Moving & Storage of Garland

5,688 reviews

902 W Walnut   Garland, TX 75040
(On corner of Walnut & Glenbrook )

(972) 272-4323

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(972) 272-4323

902 W Walnut
Garland, TX 75040
(On corner of Walnut & Glenbrook )

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Loved the drop down ramp on 5x8 trailer!

Eric Reutelhuber 
Rating:
5.0

Thank you for the quick hitch instillation!

monica finnagan 
Rating:
4.0

Customer did not leave a comment.

Tony Robinson 
Rating:
5.0

Customer did not leave a comment.

Laura West 
Rating:
1.0

This was my 3rd location before I could get a truck. Also, the truck I received was only a 20” foot truck and I originally ordered a 26” foot truck. Using the 20” foot truck caused me 2 trips to move and 4 extra hours. Plus I was charged 80 extra miles as I had to do 2 trips which was Uhauls fault. Tell me why I should ever use or recommend UHaul to anyone??

Brian Brungardt 
Rating:
4.0

I paid for insurance coverage for 2 days when I only needed the truck for 1 day. AND what is this about the *top* of the truck not being covered by insurance? What is insurance for?!

David Trent 
Rating:
5.0

everything went well , very nice folks . thanks

Richard Cox 
Rating:
5.0

It was a great experience. Both employees I worked with when checking the trailer out and checking it back in were very helpful. Great job to both of them.

Joseph Hillis 
Rating:
5.0

Again. Great attitude and energy. Appreciate the help. You guys must do a good job of hiring. All the folks I talked to over the phone were outstanding as well. I need to make sure the billing is correct but your team was super helpful throughout my process. Thx

KEVIN GROSS 
Rating:
5.0

Customer did not leave a comment.

Ahmed Thamer 
Rating:
5.0

Thank you for an efficient and pleasant rental experience.

DAVID HALL 
Rating:
5.0

Customer did not leave a comment.

jose rodriguez 
Rating:
3.0

I not like if you move out early you don't get your remaining money back

Barbara Washington  |  Overall Experience 
Rating:
5.0

The customer service was very helpful

Cecilia Ballew 
Rating:
4.0

tow dolly sway bar was cracked/broken, roadside asst experience was horrible, we were told it’d be a 3 hr ETA…this was at 730pm..1015pm we were told tow company told RA they wouldn’t be coming after all…fortunately, Lubbock u-haul gave us a courtesy exchange first thing in the morning and we were able to keep our schedule and get back on the road. Would’ve thought Garland store would’ve reached out for this information and prorate the rental or some other sort compensation though

Philip Davies 
Rating:
2.0

Make sure you check on the trucks for customers on time and don't try to charge them extra

GAMALIEL Benitez 
Rating:
5.0

Customer did not leave a comment.

lanny Boyd 
Rating:
5.0

Customer did not leave a comment.

Opree Henderson 
Rating:
4.0

One person checking in and out makes for a long wait; especially getting a trailer.

Bruce Weaver 
Rating:
2.0

The outside workers who hook up equipment did it wrong and proceeded to then email me the instructions which NEVER state to twist the chains.

Michael Sladky 
Rating:
4.0

Customer did not leave a comment.

edward fowler 
Rating:
1.0

Contract canceled and uhaul help vender I chose was unreliable. Cost me a days travel and an extra day loading. DISASTER. Avoid Two Angels movers. Their guys were very good once they arrived.

Wesley Wease 
Rating:
5.0

The customer service was excellent!1

Brandi Spurrier 
Rating:
5.0

Fantastic customer service can’t say anything bad about this location. I needed a trailer last minute since a friend cancelled and it was perfect! Worth the trip to be greeted by a great staff there!

Nery Estrada 
Rating:
5.0

Customer did not leave a comment.

D L Cook 
Rating:
5.0

Customer did not leave a comment.

TENIA DOSSOUS 
Rating:
5.0

Israel provided exceptional customer service.

Apple Johnson 
Rating:
5.0

Excellent customer service. Only thing I would suggest is giving a military discount.

Delanie Cornelius 
Rating:
4.0

Customer did not leave a comment.

Carolyn Goolsby 
Rating:
5.0

Nothing to improve. Service was fast and easy

Raymond ramon 
Rating:
4.0

The drivers door of the unit I was driving would not stay latched all the time. If you hit a bump, the door was sometimes slightly open a little.

jared weston 
Rating:
5.0

Friendly staff. Easy pickup & drop-off!

LEAH JOSEY 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CHREENE  |  Overall Experience 
Rating:
3.0

I reserved a downstairs unit online and when I was at the property was told that there were no downstairs available. Wasn't really happy about that because I have a difficult time with stairs.

Christina Philips  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Dudley 
Rating:
5.0

Customer did not leave a comment.

KENNETH PALMER 
Rating:
4.0

Customer did not leave a comment.

Michael Fegan 
Rating:
5.0

Customer did not leave a comment.

PATRICIA KALKA 
Rating:
5.0

The 26 footer truck I rented was worst truck I have ever rented! It’s was falling apart super loud, and the transmission gears took a long time to shift… I rent from this location a lot.. and I will rent from a different rental truck company… super bad experience!!!

Rene Lopez 
Rating:
5.0

Customer did not leave a comment.

Christin Booth 
Rating:
5.0

Customer did not leave a comment.

Robert Smith  |  Overall Experience 
Rating:
5.0

Stay the exact same way very professional, friendly smiles & considerate as well as helpful

Patricia Brooks 
Rating:
3.0

Took out 8 dollars out of my 100 dollar deposit that's bull shit I want my full refund of my deposit

Thom Canaday 
Rating:
5.0

Excellent staff. Absolutely no complaints. Everyone I spoke to, whether in person or by phone, was courteous and very profound.

Milton Mayberry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Duncan 
Rating:
5.0

Customer did not leave a comment.

Vicky young 
Rating:
5.0

Customer did not leave a comment.

HUY PHAM 
Rating:
5.0

Customer did not leave a comment.

Adesina Musuliu Kibisile 
Rating:
5.0

He was able to resolved our dispute in pricing on the spot and understand our issue we had with the pick up

Ethan Nguyen 
Rating:
4.0

Customer did not leave a comment.

Sandyanamirey Dumitru 
Rating:
5.0

Customer did not leave a comment.

Dan Boley 
Rating:
5.0

Customer did not leave a comment.

Podienne Lee 
Rating:
5.0

Customer did not leave a comment.

barbra Vest 
Rating:
5.0

Customer did not leave a comment.

Keith Loyd 
Rating:
5.0

Nothing

charles cox 
Rating:
5.0

Customer did not leave a comment.

Russell Sims 
Rating:
5.0

Customer did not leave a comment.

William De La Rosa 
Rating:
5.0

Customer did not leave a comment.

Sherrine Polk 
Rating:
5.0

Customer did not leave a comment.

Calvin Williams 
Rating:
4.0

Customer did not leave a comment.

Jennifer Jordan 
Rating:
5.0

you still carry no packing blankets

JERRY BREITLING 
Rating:
3.0

Bad communication caused issues, wasted my time.. That simple sorry.. she couldn’t find the drop off location on her computer. Tell me I have to call and schedule my drop off. Location makes no sense to me…

Kenneth Schepers 
Rating:
3.0

Customer did not leave a comment.

Jacharie Howard 
Rating:
5.0

The employees at this location are great. They are very helpful and take care of business every time I use their services. I am very pleased

JOHN WESTLEY SPENCE 
Rating:
5.0

N/A

Mai Le 
Rating:
5.0

Customer did not leave a comment.

Deidra Davis 
Rating:
4.0

Customer did not leave a comment.

Glenda Barring  |  Overall Experience 
Rating:
5.0

Shout out to JT for helping me with the bike. Give this man a bonus for me.

Gavin Walsh 
Rating:
2.0

Submitted a dispute with uhaul

Bradley Moran 
Rating:
5.0

I don’t know their names but there was a gentleman there working before store hours. I scheduled the pickup at 8am on Sunday. I was a bit frazzled with the VERY cold weather, not dressed accordingly, new rental process, the lock not opening with the right combination, having mechanical car

Lorena Solis 
Rating:
4.0

Customer did not leave a comment.

Dianna Eubanks 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Wiggins 
Rating:
4.0

No thus far I have no issues

DEREK REIDLING 
Rating:
5.0

Customer did not leave a comment.

Kelly FOLDS 
Rating:
5.0

Just kept treating the customer like they always do everyone there is so nice and very professional I enjoy doing business with them

CHRIS LITTLEFIELD 
Rating:
5.0

Customer did not leave a comment.

uchenna nwachukwu 
Rating:
5.0

Great and Very Profession

ELroy ESQUIVEL 
Rating:
4.0

I didn’t get a confirmation call, so I was a little worried when I came in that morning. But the employee working was so genuine and sweet and made everything really simple. Would definitely use this location again.

Chelsie Smith 
Rating:
5.0

Customer did not leave a comment.

ASHLEY STARLING 
Rating:
3.0

Customer did not leave a comment.

Cynthia Garner 
Rating:
5.0

The staff working that day are very friendly

Sharon Rodriquez 
Rating:
5.0

The young woman assisting me was fantastic. Helpful, resourceful, knowledgeable and very friendly! Thank you

CHRISTOPHER MACHEN 
Rating:
5.0

Heater did not work for the price. Price was outrageous

brad george 
Rating:
5.0

Can't think of a thing that could have been better.

Harold Bunch 
Rating:
5.0

Customer did not leave a comment.

Hopkins Sedberry 
Rating:
5.0

Customer did not leave a comment.

Jimmy Wilson 
Rating:
5.0

Customer did not leave a comment.

Tanya Jackson 
Rating:
5.0

Customer did not leave a comment.

Juan Lainez 
Rating:
5.0

Customer did not leave a comment.

Annette Cruz 
Rating:
5.0

Customer did not leave a comment.

BRIAN LARABEE 
Rating:
5.0

This is more APP related but the check-out app did not have a space to make any notes or upload pictures of the interior of the truck.

Richard Crawford 
Rating:
5.0

Wonderful service

cynthia cleveland 
Rating:
5.0

Customer did not leave a comment.

D'Andre Harrison 
Rating:
5.0

Customer did not leave a comment.

Kelsey Walters 
Rating:
5.0

Customer did not leave a comment.

Carl Pryor 
Rating:
5.0

Customer did not leave a comment.

JAMES BABB 
Rating:
4.0

After they found my rental contract in the system, the drop off was simple. All around good customer service.

gabe medina 
Rating:
3.0

The online check in adding my credit card and DL info was pointless, I still had to do it all over once I arrived, I think it was an glich in their system. The agent had to redo it all over in order for my payment to process. Other than that, it as a smooth process. Drop off of U Haul experience as smooth.

DeJuanna Sanders 
Rating:
4.0

I'm glad

rodrigues nde 
Rating:
5.0

Customer did not leave a comment.

Jarrod Taylor 
Rating:
4.0

The facility and process was great. The only thing that I didn’t like was the swiping of the card several times during the move in. It’s a little inconvenient to continue to do that.

Natasha Rose  |  First Impressions 
Rating:
5.0

Very helpful location!! Our experience was pleasant and customer service was very friendly and great!

Natasha Rose 
Rating:
5.0

Customer did not leave a comment.

JOSE GUZMAN 
Rating:
5.0

Great staff

Mike England 
Rating:
5.0

Awesome customer service and same day rental, no issues, great moving experience

Anthony Niehaus 
Rating:
5.0

Customer did not leave a comment.

Olden Hatcher 
Rating:
4.0

Would be very helpful if uhaul install rear view mirror at the back door location so the driver can look at the back view when they back up the vehicle to packing area to avoid collision to any object that they cannot see at the rear door

Billy Nguyen 
Rating:
5.0

Customer did not leave a comment.

HARRELL HETTICH  |  Overall Experience 
Rating:
5.0

The staff was curious and professional.

Tyrone Hollins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnathan Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Johnson  |  Online Move In 
Rating:
5.0

I was with ya'll for many years and it was all good experience thank you

Howard Heath  |  Overall Experience 
Rating:
3.0

price is still a lil high

Jesse Barton  |  First Impressions 
Rating:
3.0

Wasn’t able to get in my room because of the tag on the door.

Robert Alston  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Brooks  |  First Impressions 
Rating:
5.0

very good services

charles Ratcliff  |  Online Move In 
Rating:
1.0

In the beginning I was forced to choose a locker on second floor using stairs after securing a street level locker one week before move in. I secured a 17 ft truck one month earlier and one week checkup with facility and move out day was given with out warning a 15 ft truck which caused me an etra trip paying two men 125 ea and hr wage. Which caused me an extra 250. In cost. I was lied to. And I was not professionally handled and forced to use a locker on second floor wit an elevator hard to use and broke down making moving much harder. I do believe this manager forced me on purpose to use that second floor locker. There is other suspicious information I would like to explain but too much to add here.!!! Clarence R Powell

Clarence R Powell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Cassidy  |  Overall Experience 
Rating:
1.0

I paid for climate control & my things were messed up & there was bugs in our clothes. The Uhaul had no AC. I had spent well over $1000 moving with them. I don’t think I can ever do that again. They did not even refund me any of my money back either.

trenell peters  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ronald Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose Sanchez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marsha Dickens  |  Overall Experience 
Rating:
5.0

Great staff!!!

JOHNNIE JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Porshia Tabron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEONDRIA PAUL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lena Patt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tennille Walls  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donella Anderson  |  First Impressions 
Rating:
4.0

Only issue I had was when I went to inform the cashier on shift at the moment. I went in to inform them that I was planning on terminating my storage by Feb 18. She ended up cancelling the storage the same day I went Jan 27. So I had to unfortunately take everything out.

Jesse Sanchez  |  Overall Experience 
Rating:
4.0

Would have given 5 stars but the long line wait time from short staff is why. Other than that, the staff are super friendly, knowledgeable and relatable. They offset the wait time with awesome customer service. Even with apparent shortcomings, the staff still gives their best forward. The location is in a busy traffic area, so it is best to do online reservations to lessen the wait. For Uhaul Storage 902 Walnut, Garland TX Special Thanks to Sunny, Trey, TwanaT., Richard C. and Atoyia D. for the warm hospitality and assistance!

Frances Washington  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Roger Westbrook  |  Overall Experience 
Rating:
5.0

The people at thiis facility are so wonderful and courtesy and I will always come here

Lillian Noe  |  Overall Experience 
Rating:
5.0

A few mechanical things caused a small inconvenience yet the staff provided reasonable resolution. Special thanks to Housekeeper Trey along with the other staff members who assisted me in getting things resolved.

Frances Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lena Patt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beatrice Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Johnson  |  Overall Experience 
Rating:
5.0

The manager told me that he would reneberst my payment, but I don't have it back yet.

Andre Raines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Philips  |  Overall Experience 
Rating:
5.0

Muchas gracias por su amabilidad

maria blanco   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIN ALEXANDER  |  First Impressions 
Rating:
5.0

Had a tv broken in storage

Alexis Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Perez  |  Overall Experience 
Rating:
5.0

Sonny at the Garland, Tx location is great. He is always very professional and helpful. When I was flying between the 2 States I would sometimes forget my access card/key and he was always very helpful assisting me with access.

Suzanne Shelton  |  First Impressions 
Rating:
5.0

I am very happy with everyone here. Thank you for always there and step out of the way to make it happened when I need it most . You guys are Awsome , Awsome . I would recommended to the whole world if I could. . Special thanks to all of you. 🥂🥂🥂👍👍👍

Hoang Duong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ATOYIA Davis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph Massaquoi  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deidra Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty Lapoint  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ATOYIA Davis  |  First Impressions 
Rating:
1.0

Sonny was very rude and lazy!

Amanda Gates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty Daniel  |  Overall Experience 
Rating:
5.0

The young lady I don’t remember her name, but she was outstanding!

Tamara Meeks  |  First Impressions 
Rating:
1.0

I paid for storage and key wasn’t working. Kept calling to get help and no help was given.

Shammyeisha Hawkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA GREEN  |  First Impressions 
Rating:
5.0

Employee, I think his name is Derrick has been there every time that I have been in and he is super nice and helpful.

Betty Daniel  |  First Impressions 
Rating:
5.0

U-Haul has always been a friendly place to do business with.

Andre Raines  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa mcdaniel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Tucker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlendrea Taylor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gabriel BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam Bulthuis  |  First Impressions 
Rating:
5.0

Man at front desk was very helpful and courteous.

TANIESHA MOULTREY  |  Overall Experience 
Rating:
5.0

Thank you very much

Ruth T Hafen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS GRAHAM  |  Overall Experience 
Rating:
5.0

Thank you for a great experience!

Courtney Kaniatobe  |  Overall Experience 
Rating:
5.0

Great facility. Good access and friendly staff.

Thomas Greive  |  Overall Experience 
Rating:
2.0

Took the man in front of me more than half an hour to rent his trailer and in the end his paperwork still wasn’t right. When staff came in and told the employee it was a problem she replied she would not fix it and to get someone else. I reserved my unit online but still had to spend 15 minutes with the employee and do it all over again. I was only able to get mine done properly because the manager finally came in to fix the female employee’s previous problem she refused to fix. PLEASE TRAIN YOUR EMPLOYEES BETTER. All of the staff outside were polite, friendly, and helpful. Inside was just the one woman who barely knew what she was doing. When I left there were at least 3 people waiting behind me. If Sunday is busy please staff the counter better or at least with someone competent. Worst experience renting a unit I’ve ever had at any facility. Will not ever rent here again when my free month is up.

WHITNEY PAIGE LI BUTLER  |  First Impressions 
Rating:
5.0

The staff was really friendly and helpful

ADEILO BRIDGES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latanya Parker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GENNIE JOBE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cliff tatum  |  First Impressions 
Rating:
5.0

I feel totally blessed.

Sheila Hall  |  Online Move In 
Rating:
2.0

I tried to cancel my unit since I evacuated my unit many times, including requests with regard to my missing items but the uhaul would not facilitate the process. They refused to follow up for months and I had to file disputes and call corporate number many times which also proved to be problematic.

Leena Varughese  |  Overall Experience 
Rating:
5.0

Richard is an awesome person. He really helped me alot with everything. He should be promoted if not already!!!

BAO LONGNGO HOANG  |  Overall Experience 
Rating:
5.0

Thank everyone for helping me, from Denver, Co. To Garland Tx......to Fort Worth, TX. Where I stay at the moment. Until I move to my HOME. May God bless U-Haul Company.

BERDA STEEN  |  Overall Experience 
Rating:
5.0

The only problem was the elevator was not working almost the whole time I had a unit there but overall the staff and the price were really good. Also when I got locked out after hours the Manager came to let me in .

Latrice Morgan  |  Overall Experience 
Rating:
1.0

Couldn't put any of my things into it please refund my money back .Elevator didn't work too hot

FREDA SCRUGGS  |  Overall Experience 
Rating:
1.0

Hate them. I rented a TRUCK ONLY for my brother back in 2018. Upon returning the truck my brother needed a rental and their lazy employee decided to put a rental unit in my name WITHOUT MY PERMISSION and then has been harassing me four 3 years about a unit I DID NOT RENT NOR HAVE ANY ITEMS IN SAID FACILITY. I have told them this on several occasions, even talked to their manager there as well but yet they still continued to harass me for payment. This ridiculous and a lazy employee that didn't want to do their job and change all the information over and it has caused me nothing but headaches over the last few years.

kizzy covington  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michael wright  |  Overall Experience 
Rating:
2.0

My 10 x 10 storage unit was on the 2nd floor. I stored furniture and some larger items in it while our new house was being finished. When I went to remove the items, the freight elevator was out of service ... and it had been like that for over one month. Therefore, we had to take all of those items down two flights of stairs ... that should not have happened if they fixed the elevator soon after it broke down. I would not advice anyone to store items above the ground floor.

RUSSELL BAFFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IMOGENE JACKSON  |  First Impressions 
Rating:
5.0

U-Haul has always been very friendly, helpful and overall customer service has been attentive to their customers. We had a misunderstanding but the employees on the phone and at this place, went the extra mile to help us out. If we need to in the future, we definitely go back to rent from this place. Mr. & Mrs Davila

Emma Villarreal  |  Overall Experience 
Rating:
5.0

The cargo elevator was broken. We did not find out until we arrived.

Carrie Mccullough Fisher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sherry Williams-osazuwa  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael wright  |  First Impressions 
Rating:
5.0

Richard Castro, the general manager/owner ROCKS!!!!!!!!!!!!!!!

Bennett Tett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarae Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Leiting  |  Overall Experience 
Rating:
5.0

Very helpful!

TIFFANY SALINAS  |  First Impressions 
Rating:
5.0

Great place to rent and buy items - will do it again if needed thanks

Lawrence Hooper  |  Overall Experience 
Rating:
5.0

Thank you all: After my long drive here this staff was Excellent. Thank you!

BERDA STEEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tina natividad  |  First Impressions 
Rating:
2.0

The facility itself was fine but the staff at the facility is what brings the score down, except one grey haired gentleman who had owner on his badge and he is not the owner listed on the website. But, the owner on the website was just as rude as any employee there. When I went to access the unit, my access card was no longer valid and, an extra lock was on the unit. I was told it was because I did not use an approved lock style. Well, it seems my lock was working just fine because no one broke into my unit. And, what was really funny, the people who were locked out for non-payment had the same style lock I had on mine. So, I guess my lock did do the job correctly. Basically, they wanted me to buy a lock from them and since I did not I was locked out of my own unit. What really made the experience even better was, the manager/owner had to break into the lock he had put on my unit because they had lost the key. It took him all of 3 min, once he had all the tools and such with him, to get into my unit. How secure was this lock? I know my combination so it only took me 15 seconds and no tools. To wrap it up, I paid my bill on time. Had my unit locked with a solid lock and, was locked out of my unit electronically and with an "approved" lock. Basically, I don't plan on using U-Haul storage units any longer. I paid my bill on-time each and every quarter and left the unit in the shape it was when I first rented it over 2 years ago. I moved to another facility which was lower priced, larger, easier to access and, has friendly staff. Also our move was made difficult because someone had put a couch into the middle of the hallway and no one had moved it in over 2 weeks. I bet the couch is still sitting there as of this writing 4 days after moving out.

Thom BEYER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon Walser  |  Overall Experience 
Rating:
4.0

Moer help on sight would have been fast service.

John Leiting  |  Overall Experience 
Rating:
5.0

Richard was very helpful and Informative and made me feel like my stuff was safe and secure at this facility. I would definitely recommend them as well as use them again if I needed to.

Grace Gallops  |  Overall Experience 
Rating:
1.0

Expensive and come be better for the amount being paid

cory broughton  |  Overall Experience 
Rating:
5.0

N/A

hussein mohammed  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful

latrice morgan  |  Overall Experience 
Rating:
5.0

Rickey and his team always took care of me. Any time I had a question or a need they took great care of me. If you are looking for a storage unit I highly recommend this location!

ROBERT WALDO  |  Overall Experience 
Rating:
5.0

A great place, awesome management

larry norman  |  Overall Experience 
Rating:
5.0

No comments

Crystal Simmons  |  Overall Experience 
Rating:
5.0

I've used storage units 3 times in my life and this one was definitely the best I've used so far. They were always very helpful and didn't hesitate to help me out with any questions I had.

Joe Brown  |  Overall Experience 
Rating:
5.0

Everything a storage facility should be and helpful staff members.

rebecca Waters  |  Overall Experience 
No reviews have been submitted for this location.

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