Helpful , out going , very informative & courteous
SAMUEL C | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Gardena
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don and his team displayed exceptional customer service. Even at the height of the business day with other demanding customers they worked together to ensure that my unique needs were met and satisfied. They were all friendly and professional and went above and beyond to get me all I needed. I am grateful for their time and efforts.
Miesje S | First ImpressionsThe manager was wonderful and the staff was real helpful
Ginesha G | Overall ExperienceClean equip. Helpful respectful friendly staff.
michael p | First ImpressionsPaid for a storage and it was not available.The staff was rude.Was not a good experience still waiting for my refund.Called today something must be in the air there That person was also rude never again.
Angelique T | Overall ExperienceMr. Donnis and his team were always a pleasure to come in contact with.
SPARKLE W | Overall ExperienceStaff that helped me today were all gentlemen and had great customer service and maintained a professional manner even when the office was busy. Would definitely recommend this location to friends and family. Facility was well kept super clean and my unit was easily accessible which is great! #newhappycustomerexperience
Monica A | First ImpressionsExcellent customer service 👏
Paulette J | First ImpressionsNa
RONALD Y | First ImpressionsEverything went well except there was no storage room available in any size. I had made my reservation the week prior and was called to confirm so I thought I would be able to store in Gardena. Fortunately the gentleman who worked with me was able to help me find a storage at a different location.
Nathan H | Overall ExperienceMy storage at Uhaul was a great experience. I had my Uhaul storage for many years and was sataisfied with thier services and the customer service from thier staff. I would highly recommend Uhaul storage to friends and family.
Deborah A | Overall ExperienceThe staff at Gardena, California U-Haul is much appreciated! They will work with you!
GREGDRICK G | First ImpressionsGreat facility!!!! Top 2 bottom friendly faces !!!!! Helpful and understanding!!!!
Kevin O | Overall ExperienceIf I have a need I will return to this facility.
Edward B | Overall ExperienceThe manager Donnis Broussard was very helpful.
Shamika S | Overall ExperienceEmployee was so helpful and professional excellent
Vaikalafi M | First ImpressionsNeed to answer the phone after hours.
Luis U | Overall ExperienceThe general manager Mr. Broussard was ver accommodating with a ground level unit that became available as I had expressed my need of a ground floor unit due to a current disability. He canceled the second floor unit which I had to climb stairs to get to (elevator needed at this facility). I really appreciate the extra mile the staff to to assist me in my storage needs. This was my first storage experience and I would definitely recommend this location to everyone in need of a unit.
SPARKLE W | Online Move InHelpful people
Kevin O | First ImpressionsBoth associates were extremely knowledgeable, very helpful and friendly. Both smiled during the entire process even with me not knowing what I needed as far as size of storage space. Very pleasant employees.
Gail S | First ImpressionsCustomer service at both the Vermont LA location and Gardena Location. The management at Gardena was bad! The cashier charged my card before telling me the total of my cost!! The staff whispered to the manager “Does she know the mileage came to $200?” The manager said to him, “she should.” Not once speaking to me to confirm they charged me $890! I’m so disgusted by the staff and manager at Gardena, I would never recommend anyone or return for service! I hope this email goes to the upper management; because you have very bad customer service, neglected to inform me of the total charges, and basically charged my card before I could confirm the card to use. I will be calling the corporate offices.
Shanise R | Overall ExperienceThe manager/supervisor and staff were awesome.
Wes K | Overall ExperienceI had reserved a large storage unit a few hours earlier. When I got there there was only a small storage unit available and it was on the second floor. I had some furniture to store so I declined the unit as there is no elevator there!
Richard R | First ImpressionsSuperior Customer service!!
Dana D | First ImpressionsThat's the most clean & friendliest storage facility I have ever been in. The staff is very helpful, pleasant, & knowledgeable. I will continue to use this uhaul facility, & recommend them to my worthy friends. 10 thumbs up. Thank you, from Kelli Diggs.
kellI d | First ImpressionsThis Uhaul is awesome. From the customer service, truck rental and onsite storage. Excellent! I wanna keep them as a secret. Lol. (I'm not)
KEWANDA H | Online Move InThe Manager is Extremely Amazing!!!!!!!! Thank You for All your help. And of the staffs.
Blanca P | First ImpressionsThe staff was friendly and helpful
Janae H | Overall ExperienceVery poor customer service was trying to get a storage unit and both units was occupied and when staff was trying to contact the manager his phone e was going to voice-mail and never returned phone calls the two young men's that was there was so helpful the young lady that was there was not helpful at all I was there for three hours and still didn't get storage that is why my move in and out date is the same because both units was occupied with locks on them when they was showing available and was not so they don't know their inventory and it is a inconvenience to customers I would never recommend or use this location because of poor customer service
Ami R | Overall ExperienceThe older female staff was extremely rude and not helpful.
Tajanae A | Overall ExperienceI was told the facility had an elevator and it didn’t. And the assigned space was in the attic. So we had to go rent a space at Public Storage, whose rates were a LOT less for a better space and they do have elevators, as well as flat bed carts and Dollie’s. I will NEVER rent a storage space from U-Haul again after this fiasco! By the way, the staff at the Gardena facility was snotty with me on the phone and when my son got there he realized this was the same facility that he had trouble with before and sent a complaint to corporate about years ago. Obviously nothing was done to correct the problem.
Jason o | First ImpressionsThe staff was very nice, courteous and helpful!
deandrea f | First ImpressionsThough the site was clean, my unit looks like a work in progress. But I'm grateful for it & I haven't seen any creepy crawlers, so its all good. I've only had one lackluster experience, all the rest have been great (in person & over the phone).
Felisha B | First ImpressionsThis facility has been a nightmare, all of my expensive furniture has been water damaged, they have a women in the front who has the funkiest energy, I hate talking to her. I just hate this place.
Ronniesha H | Overall ExperienceI have no grievance with the storage facility... As I said in my previous surveys... It's the difficulty experienced with the contract process, the Truck rental facility & the dishonest way I was overcharged in the entire un-customer service experience.
Talmadd T | Overall ExperienceThe complaint is not with the facility that provided the Storage Unit... My complaint is with the U-HAUL scheduling & reservation system... It all was an "inconvenient mess"..! I had to call several times... The pick up facility for the truck rental was un-able to be contacted due to a disconnected phone number... I called the day before my pick up to affirm my reservation and re-assess my contractual agreement... I spoke to several agents in the "Transportation Center" several times the morning of the pick up and got another disconnected number... My CC was charged $30 more than what I was quoted over the phone by the reservation agent despite a very intentionally adamant conversation with the agent regarding that specific issue (i.e. Amount due at pick up). The person who did the contract at the facility for the pick up (a young lady) never asked for my signature and just did everything for my pick up of the truck on her phone... And, upon arrival to the storage facility the unit that I was quoted was not available when I got to the storage facility so I had to accept a different unit (a more expensive one). Throughout this entire experience I was making several phone calls to the "Transportation Center" and then the "Customer Service Center" and practically every time these calls were put on long "wait-time holds" and when finally connected to a live person the calls were disconnected..! This entire experience should be easily documented & confirmed as it is noted in all of these calls that you (i.e. U-HAUL) record these phone calls... I am truly displeased with this experience and I tried calling your "Customer Service" several times the following day to submit this grievance but just as during this experience, I was unable to speak with any of your agents... I am in a profession that is compelled to be diligent in customer service in order to perpetuate the further continuance of repeat & referral business so this was an appalling experience for me as this kind of "ball dropping" would be totally unacceptable..! I would appreciate it if someone would reach out to me in an effort to rectify this matter.
Talmadd T | First ImpressionsI call in to schedule a storage unit and had it reserved the person had it scheduled and took my credit card. She scheduled it for the first floor and a larger unit. When I got the the facility it was all different the lady at the storage said she did not see the reservation in the system and the lady was very rude. The storage facility does not have a elevator so I have to carry all my items up the stairs. What is up with this? I am happy I got the one month free but it really was a ordeal that I did not want to deal with. I would think twice about going to this storage facility again it was to much work .
lisa w | First ImpressionsStaff was very helpful and friendly. Very professional. Helps with any questions you may have overall experience 10/10 😊
Chrislynn O | Overall ExperienceWater leak damage furniture
Guillermo G | Overall ExperienceThe facility was well lit and I felt secure there, but the lock on our door was loose. The staff was less than helpful and we were happy to have another option for our storage needs, so that we didn't have to use that UHaul storage facility.
kenneth h | Overall ExperienceI reserved a storage locker, but they had already rented it to someone else. When I asked for an alternate either at this location or another in the area I was told there was nothing. This left me up sh*t creek with out a paddle because I had a full UHaul truck to unload and nowhere to unload it and the staff was incredibly unhelpful at trying to correct the problem of their making.
Reiley W | Overall ExperienceThe best Uhaul staff I have ever dealt with. It was like they enjoyed helping you. Customer service was terrific here and unique. Even my mean never smile son was smiling and laughing with the pleasant staff.
Alicia W | Overall ExperienceThe lady was rude but the men were kind. Hours of operations are terrible.
Ronniesha H | First ImpressionsI had a reservation for a climate control storage unit of a specific size and bottom floor. When I arrived they did not have that unit and gave me one much smaller, not climate controlled and second floor. The second floor access is a staircase!!! What type of storage facility has stairs to haul all storage items up and down from…most ridiculous thing ever!! The lady charged me the same price of the unit I had originally reserved…terrible!!
Dina M | First ImpressionsThe staff was Excellent!! very helpful with what I needed to complete my move and store my things. Thank you Don, Glenn, and Eric these guys was great!! great staff.
TOYA J | Overall ExperienceFrom June 2018 until I moved out July 2021. Every encounter with the staff was exceptional. Keep up the good work. Smiling
LISA M | Overall ExperienceIncredible
Christina C | Overall ExperienceThe size of the unit turned out to be too small, a bigger unit was available however, the owner, Donnis, wasn't willing to swap out units. He wanted me to rent the other unit out as well. I don't need 2 units. He then proceeded to walk away and just left his staff member standing there not knowing what to do, so then he walks away. He was more concerned with counting his boxes and seeing how many pallets they had to restock. Just left us standing at the counter. The sad part about this is that my husband is disabled and was there with me. He uses a wheelchair and a cane to get around. He is unable to help me in moving. And financially we can't afford movers. So I was doing this alone. There was NO compassion from this person at ALL. I will NEVER rent a storage there again. I only had the unit for a day or two and left. Didn't even use it really. It also had a hole in the door. So people could see what your storing. I had to keep the Uhaul truck rental again and found a storage at different storage company. I will say his staff had more compassion and kindness then he did. They were awesome. But they could only do so much but say I'm sorry.
Anthony D | Overall ExperienceNeeds lights in storage rooms
Antonio B | Overall ExperienceFirst, I wish the individual storage spaces be lighted. Storage spaces do not have lights inside and it is Very difficult to find things or move around inside the storage spaces. There should be an automatic lighting installed inside of each storage space that turns on and off by itself. Every time I, I visit my storage, I hated to be inside the dark space. The ceiling is also low, so I have to stoop around the whole time I'm in there. I am a woman of average height, by the way. Second, I wish the U-Haul employees are better trained. Many of them I have dealt with so far have Very incompetent work skills. On Sunday, 03/14/2021, a female agent who was helping me on the phone was very incompetent. And on Monday, 04/15/2021 a male agent at the Gardena, CA location office was also not trained properly. The female agent did not know how to properly cancel my contract with U-Haul. I had to call twice to make sure my cancellation was processed correctly. On the second phone call, an agent named Joseph verified that my cancellation did not take place with the previous female agent. Joseph helped me to complete the cancellation in the system. The first female agent was NOT professional: Not only she did not do the job correctly, her manner on the phone was very rude, telling me to take the speaker-phone mode off so that she can hear me. I was driving , so I had to use the speaker phone. Anyway, I pulled over and spoke with her without using the speaker phone. Also, she called me "Honey". Somehow her calling me honey did not feel appropriate to me. I wish she called me by my name, and not "Honey". She was also fumbling on the phone a lot while talking to me on the phone. At the end of a rather hasty "help" provided by her, i tried to ask her name. Well, She hung up right away! That's when I got suspicious wherher my request was performed correctly. I got this hunch that she might not have done the cancellation job correct. I immediately called back. Sure enough, the second agent named Joseph confirmed that my storage contract termination did not take effect at all. Nothing was done for it, he said. Joseph was very professional though. He apologized for the first female agent's mistake. What a waste of my time. Also when I try to return the key at the Gardena location, the agent made a mistake in the return-key process. I had to ask his coworker sitting next to him at the counter to double-check. Surely, the key was not returned in the system. If a coworker had to help out in order to make sure a simple key-return was done correctly in the system, then I am not sure whether U-Haul employees are trained properly. My experience with U-Haul with the phone agents and the local office agents have been very unsatisfactory. I would NOT hesitate to recommend some other storage businesses to others. I am sorry but, hope my feedback is helpful for other consumers/customers down the road with U-Haul. Thank you for your time! Sandra Kim
SANDRA K | Overall ExperienceStaff was very helpful .
Antonio B | First ImpressionsDonnis was thorough and took the time to understand my needs. He offered to show me two different storage units which ended with me choosing one. I not only recommend Uhaul, i recommend my friends and family to go see Donnis.
Joshua J | First ImpressionsFacility very well maintained & very clean. All employees very helpful & curtious. Gardena location takes pride in what they do, it shows from storage to truck rentals. Will continue to get my business.
Leonard M | Overall ExperienceIt took an hour to get checked in to my storage even though I had an online reservation. The computer was too slow and then the access code did not work. Please improve the efficiency of the check in process. Thank you The manager was really nice and accommodating.
VIRGINA A | First ImpressionsThe staff was extremely friendly and helpful
Ken G | Overall ExperienceDonnis Broussard is always professional and helpful.
William G | Overall ExperienceIt is impossible to talk to someone at the location over the phone.
BRENDA C | Overall ExperienceEverything was good convenient
tanya w | Overall ExperienceStaff was super helpful. Only issue was water damage to building as I moved things in. And there were bugs...like tiny flies maybe because of water damage.
lises r | Overall ExperienceTreated me with respect and offered additional services
paul m | First ImpressionsAll good only I suggest some electric outlet
MAURICIO C | Overall ExperienceI didn't like that the rates kept going up and up. Also, there is no elevator at the facility. My poor father had to help me carry the heaviest boxes upstairs. Never again!
URSULA H | Overall ExperienceJudy and her Co worker turned my horrible3 day experience with customer service and the break down of my truck around I was glad met her and that location rocks everyone was knowledgeable and very hel
donna w | First ImpressionsVery professional and they meant all of my needs
Vivian W | First ImpressionsThanks for your understanding n help
dorean g | Overall ExperienceNice secure place with a friendly staff would recommend them to friends and family
Gary S | Overall ExperienceThe staff at Gardena U-Haul was very helpful to me. The staff was very professional and very understanding of my needs. Continue to doing the good work you are doing.
Vivian W | First ImpressionsThere Is A Worker Their That Is Extremely Ignorant & Rude She's Very Disrespectful & Just Plain Lifeless & Evil I Hate It When She's There.
ALISA T | Overall ExperienceBelinda was super helpful in arranging my storage unit after a long frustrating morning of trying to find a space that would accommodate my items. The rest of the staff were equally polite and helpful
Ian N | First ImpressionsNa
SABRINA R | Overall ExperienceRoaches!!!!!! I recently moved my items out of storage and all of my belongings smelled like roach spay, I had dead roaches in my items, this is beyond disgusting. My couches stinks like spray
Shakera H | Overall ExperienceMy storage was 0906. The area was invested with roaches - crawling downthe hall - on the walls - one was scene crawling into my box - and we discovered a dead roach on the top of my box.
catherine a | First ImpressionsMy questions and concerns were handled appropriately and professionally with no hassle. Hassle free I love it!
tonya s | First ImpressionsDirty facility. Extremely rude employees. Doors that don't lock. Now Public storage has my business. I am looking forward to my Yelp review of them and you.
WILLIAM E | Overall ExperienceI use your storage space and my stuff got damage and no one could explain why
Stacy W | Overall Experienceoutstanding service and nice guys
Michael B | Overall ExperienceI did not see the storage facility self but the delivery service was convenient and timely. The delivery driver was friendly and accommodating. Very satisfied.
Alexander C | Overall ExperienceThis reservation number seems to apply to the storage space Misty the reservationist told me she would reserve for me, and the space was too small, so I did not use it.
YVONNE B | ReservationThe staff was very attentive and personable. I will always use this facility. Don’t need storage but will always refer. Thank you for all your help
Maryann J | Overall ExperienceHad a good experience everyone was helpful.
phillippe s | Overall ExperienceFor what it’s worth I’m really satisfied with service there were a few issues like actually reaching staff directly at the Gardena location and when closing out my account I yet to receive my closing
ANGELA H | Overall ExperienceI rented a truck and 2 storage units and no discount given for mutiple transactions. An elevator for 2nd fl access would be great. Hoping this is something that could be considered going forward.
Tameka F | Overall ExperienceWhile most of the staff was helpful and kind a few were rude and short every time Especially the ladies. It's dirty & not well maintained. Also, my storage unit was invested with roaches and nats.
Jonathan B | Overall ExperienceThe only thing that I didn’t like was that I had a lock on my storage the last 2 days that I visit my.
RHONDA M | Overall ExperienceNo comment
Sherman H | Overall Experience