Customer Reviews for U-Haul Moving & Storage of Garden City

9,529 reviews

8151 W Chinden Blvd   Boise, ID 83714
(West Of Fairgrounds)

(208) 377-2755

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(208) 377-2755

8151 W Chinden Blvd
Boise, ID 83714
(West Of Fairgrounds)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great team to work with. UHaul is my go to

Terence Mcneal 
Rating:
4.0

Customer did not leave a comment.

SCOTT HENNINGS 
Rating:
5.0

Customer did not leave a comment.

RICHARD ILLIA 
Rating:
5.0

You guys did a great job! Thanks.

Michael Moskaitis 
Rating:
5.0

Was fast and efficient.

Ronnie Williams 
Rating:
4.0

I answered, yes to was the equipment clean and well-maintained. The van was not clean however, an apology was extended for that when I picked it up. I had to go back the next day to get the tires inflated, because one was extremely low, two were kind of low and one was Where it needed to be. I do feel that the tire pressure is a safety issue and should be checked before sending someone out on the road. I was given a credit for the mileage it took me to bring it back in however, that still took time out of my Day to do that. The employees there were very accommodating and the van I rented was more than I expected and even with the glitches, I would rent from this location again as long as I can get that same van! The Dodge Ram rocks!! (Not a Ford fan)

Shannon Siebe 
Rating:
5.0

The vehicle was clean-ish whoever had it last didn't clean the bed very well and there was sand and rock in the corners, but the truck ran great, handling everything we threw at it. The staff on Chinden have always been the best to work with. There are 3 other locations closer to my home, but I drive just over 8 miles to work with Chinden specifically. I have never had issues with my rentals there, and they have fixed issues I have had with other locations.

Amy Shadwick 
Rating:
5.0

Everything could not have been better!!

Steve Briggs 
Rating:
5.0

I left my apartment keys in the cup holder when I dropped off. I returned after closing and an employee was able to get my keys being an absolute life saver!

Jennifer Rice 
Rating:
5.0

I left the apartment keys in the cup holder. They had closed but an employee was able to get them for me and was a complete life saver

Jennifer Rice 
Rating:
3.0

Trailer was old, heavy, worn and didn't pull well. You should prioritize newer, better functioning equipment for customers making long, cross country trips.

Michael Sant 
Rating:
5.0

Customer did not leave a comment.

Carolena Lena Chang 
Rating:
5.0

First class all the time

Casey McDonough 
Rating:
4.0

This location has always been my go to.

DAREL PEDERSEN 
Rating:
5.0

Great service

JACK HILDAGO 
Rating:
3.0

Customer did not leave a comment.

Tamala Long 
Rating:
5.0

Great work, grateful for the team!

Adriana Hernandez 
Rating:
4.0

Customer did not leave a comment.

Shane Winn 
Rating:
3.0

Picking up the unit was fine. It was dropping off the unit that sucked. I parked, some guy unhooked my trailer didn’t say anything to me and walked away, so I just drove off.

Alastair Powell 
Rating:
4.0

I had a tire that went low on the trailer that I didn't pickup on until when I was on the road to the following day. Next time I will pay attention to that since I lost some time in my travels trying to find air that worked at a gas station.

Tom Page 
Rating:
2.0

I was given a dirty truck. They said the tank was full, it wasn't. My moving pads weren't in the truck and I had to go all the way back to get them. Everyone there was nice but just need some training in customer service. When I told employees the truck wasn't clean no one really seemed to care.

Tony Benedetto 
Rating:
5.0

Thank you!

George Jacques 
Rating:
5.0

Great customer service from all staff.

Craig Larsen 
Rating:
5.0

I would have liked a little education on the operation of the truck. I just showed up, paid and was given a key. Good luck.

kelley price 
Rating:
5.0

great customer service

Jeff Jensen 
Rating:
5.0

The staff was friendly and efficient and the price was right. They were completely honest and did not jack up the price. This is your go-to place for storage if you live in the Boise area.

Dennis Meara  |  Overall Experience 
Rating:
5.0

Came right out and pulled the trailer off. Great service

Gary Hoe 
Rating:
2.0

the mirror on the right side of the truck would not stay in place the windshield wipers were in bad condition the head lights were not bright enough for nigh time driving

thomas smith 
Rating:
4.0

Customer did not leave a comment.

Kieth Watts 
Rating:
5.0

Customer did not leave a comment.

Terrel W Miller 
Rating:
5.0

Customer did not leave a comment.

Luther Jones 
Rating:
5.0

Customer did not leave a comment.

Patrick Wiese 
Rating:
5.0

Customer did not leave a comment.

Christine Wyatt-Hosmer 
Rating:
3.0

Customer did not leave a comment.

Meet Thakkar 
Rating:
5.0

Customer did not leave a comment.

Shelley Mcmillan 
Rating:
5.0

Customer did not leave a comment.

Sarah McWatters 
Rating:
4.0

The equpiment was cleanded but there were ashes in the cup holder. It was left on 1/4 tank of fuel. I think it should be full so the next customer can just fill it.

Berton Brocke 
Rating:
5.0

The team is knowledgeable and helpful. I rent trailers on a regular basis and this is my preferred location.

Lucy Dickson 
Rating:
5.0

Customer did not leave a comment.

PEDRO CASTELLANOS 
Rating:
5.0

Nothing. The return was quick and easy!

Carla Smith 
Rating:
3.0

Customer did not leave a comment.

Craig Jenson 
Rating:
5.0

Customer did not leave a comment.

Ruben Garcia 
Rating:
4.0

1. too many price add ons 2. mileage estimate was too short

Phillip Surine 
Rating:
3.0

Need a waiting area for hitch customers

ANN FERRELL 
Rating:
4.0

Customer did not leave a comment.

Ernest Hamilton 
Rating:
5.0

Everyone is always very polite and helpful

ken miler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Bedard  |  First Impressions 
Rating:
5.0

This was a smooth transaction. Everyone was professional and friendly. I would use this location and team again.

Steven Richardson 
Rating:
5.0

Customer did not leave a comment.

MARC GEE 
Rating:
5.0

Customer did not leave a comment.

derrel Taylor 
Rating:
5.0

Customer did not leave a comment.

Ty Jones 
Rating:
3.0

Have the vehicle full of fuel and require it to be full of fuel when returned. The practice of requesting it returned with an odd amount of fuel is BS. The gauge did not work properly and I was told I owed $31 in fuel costs. After I already had just put $20 in the tank. After arguing with the tendant for 5 minutes, the guage then showed I only owed $11 in fuel costs. I guess if I sat there and argued longer they would have had to pay me! What happend to the practice of picking it up "full" and returning it "full"? Luckily the manager was a sensible guy and waived the extra fuel costs. The seats in the truck were torn up.

Timothy Mccleary 
Rating:
4.0

Nothing, the service was great from my very first phone call to my leaving the facility after I had received their services! My experience was great with U-Haul in Garden City! Thank you U-Haul, Cheryl

Cheryl Sanders 
Rating:
5.0

Customer did not leave a comment.

Kristopher Koch 
Rating:
5.0

It was very easy and was completed in less than half the time I expected.

John Stennett 
Rating:
5.0

Best UHaul location in the Boise/Garden City area

Jerome Bursinger 
Rating:
3.0

Have more than one person on duty to facilitate return of equipment/customer service. The only person on duty was busy helping a customer hook up a trailer. The man who was driving our UHaul truck had a plane to catch.

Melinda Morgan 
Rating:
5.0

Asst. MANAGER IS EXCELLENT! He'll help you get what you need, save cost and is so ready to work with! Best service I've had in a long time! Thanks so much! Hugh

Hugh Borthwick 
Rating:
5.0

Customer did not leave a comment.

Missy Candelirous 
Rating:
5.0

Vacuum the seats - remove the pet hair.

MATTHEW HARMAN 
Rating:
3.0

Customer did not leave a comment.

Ronald Davis 
Rating:
4.0

Customer did not leave a comment.

john feikema 
Rating:
5.0

Customer did not leave a comment.

Heidi Neitzel 
Rating:
5.0

Excellent service. I had to change trailers to fit my refrigerator and they didn’t bat an eye. Zip zap the trailers were switched and I was on my way. Very pleased!

ROBERT BECK 
Rating:
2.0

Customer service was severely lacking. The truck I reserved had not been pulled out of the lot, so I had to go find it while it was packed like sardines with the rest of the trucks. I could barely get the door open to get in and only had inches to maneuver it out from it's spot. I was also told that there was already a bag of moving blankets in the back and that I wouldn't get charged if I didn't use them. When I returned, I was told that I would have been charged anyway once the bag left the lot. Also, with the electronic form to verify that all looked good with the truck, the included pictures of the truck were very low resolution (with no way to zoom in), and had been taken at night with poor lighting. There's no way to definitely say whether there were dings or scratches from those photos. I've patronized this location before and had much better service. Please strive to do better. Thank you!

Nick Schrier 
Rating:
5.0

The in store staff was professional, courteous, and made things easy. Great experience!

Sheryl Bill 
Rating:
3.0

Drop off in Spanish Fork is terrible! Thick mud; no road base or asphalt. Mud was so bad I had to spend money to get my truck clean! VERY UNPROFESSIONAL!!!

Karl Lifferth 
Rating:
4.0

Customer did not leave a comment.

john masters 
Rating:
5.0

absolutely delighted with pleasant team members, efficiency, expedience and overall cost. the truck was also great

George Groth 
Rating:
5.0

The equipment I received was in excellent condition. All of the people I worked with from the desk to the yard were friendly and helpful.

JAMES MAHONEY 
Rating:
5.0

Well stocked by all means!

Jonathan Bagley 
Rating:
5.0

Overall great customer service, I had ato buy a new ball and shank, and the employees were very helpful and explained why I need to, overall a great experience

CASEY TOVAR 
Rating:
5.0

Customer did not leave a comment.

Linda Plott 
Rating:
5.0

Thanks

JOHN ASCARIZ 
Rating:
4.0

Fast. Friendly. Four-star.

Jon Gleason 
Rating:
5.0

Customer did not leave a comment.

TERESA RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

MATTHEW HARMAN 
Rating:
3.0

It was very irritating that an 1.5 hr worth if labor was spread over night. The hitch tech seemed to value his time going to lunch and leaving early for the day over customers service. I future would rather have a job quote than 120/hr open ended fir tech labor. Thx fir your consideration.

BRUCE CERNY 
Rating:
3.0

Over all my experience was great until I went to return the truck. I had selected a drop off location, had arranged transportation after dropping off the truck. Due to the new location, being further and their time constraint my transportation fell through. I’m brand new to the Boise area and didn’t have anyone else to take me home so I had to Uber. After spending almost $700 on the truck and $150 on gas it was disappointing to have to spend another $40 on a ride home. I understand the selected drop off location couldn’t hold the truck I was dropping off, but being new to town and not knowing anyone it really made my day more difficult.

Laura Findlay 
Rating:
5.0

Friendly crew! Efficient service!

Joseph Corente 
Rating:
3.0

Gave me the wrong drop off location. Had to try 3 U-Haul places before finding one that would take the trailer

John Carnes 
Rating:
5.0

Customer did not leave a comment.

Ivin Williams  |  Overall Experience 
Rating:
5.0

Very fast, friendly service on both pickup and return. Equipment worked great!

Gary Jamrog 
Rating:
5.0

Customer did not leave a comment.

ROBERT COON 
Rating:
4.0

Customer did not leave a comment.

Deborah Chisnall 
Rating:
5.0

Customer did not leave a comment.

Joshua Guille 
Rating:
5.0

Customer did not leave a comment.

Paul Jensen 
Rating:
5.0

Customer did not leave a comment.

Richard Nelson 
Rating:
5.0

Customer did not leave a comment.

Kevin Settles 
Rating:
5.0

Customer did not leave a comment.

RICHARD ERICKSON 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LaBelle 
Rating:
5.0

I interacted with a few of the staff, all of whom were friendly and helpful. The one who helped me complete both check out and drop off was very kind. He went over all the details with me and answered all my questions. The truck was very nice, clean, and exactly what I needed. I will definitely keep the Chinden location in mind if I or anyone I know is in need of another rental.

Morghan Tuttle 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Teller 
Rating:
5.0

Camron was excellent

Derrell Nevil 
Rating:
5.0

Use this place many times has everything you need and always ready to go.

Craig Hopkins 
Rating:
5.0

Excellent customer service!

Rick Winkler 
Rating:
5.0

Customer did not leave a comment.

DAVID GRANT 
Rating:
5.0

Vehicle was not very clean and had an overwhelming cigarette odor. Everything that I had in the cab of the truck required immediate washing once completed for the day. If you are going to have no smoking air fresheners in the vehicle then enforce the rule. The answer I received from the employee when checking the vehicle back in and letting him know about the lack of cleanliness was disheartening, basically, I was told they are too busy to thoroughly clean the vehicles when they are returned. The cigarette odor was terrible and the instrument switches on the steering column were covered in grease or gunk. I stopped at the 1st service station to clean my hands which had black greasy gunk all over them and ended up wearing gloves the rest of the day while I drove.

MATTHEW HARMAN 
Rating:
5.0

Customer did not leave a comment.

Joseph Merrithew 
Rating:
5.0

Each person was very helpful! ⭐️⭐️⭐️⭐️⭐️

James Irving 
Rating:
5.0

Staff was very friendly and efficient. I was out and in - no time, no fuss. Great experience.

Maneesh Singhal 
Rating:
4.0

The equipment was clean, however the door had so much force retracting up that it pulled my hand and lock all the way up into the ceiling of the trailer. I do not feel this was as safe as it could be.

Jason Brandt 
Rating:
5.0

THANK YOU!

Gerald Poe 
Rating:
1.0

All I can say is...holy CRAP!!!

Kevin Craner 
Rating:
5.0

Customer did not leave a comment.

Mark Wyckoff  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brent larson  |  Overall Experience 
Rating:
5.0

Excellent and friendly staff.

Arya Ebrahimpour  |  First Impressions 
Rating:
5.0

Long time customer

Victor Martinez  |  Online Move In 
Rating:
3.0

The facility is very well kept, but when I checked out of my unit I thought I might get a prorated exit price as I still had like 7 days til payment due.

Michael hebdon  |  Overall Experience 
Rating:
5.0

Even though there was some mouse issues upon move in the team here was quick to get some traps set and fix that issue.

Shenoa Carlile  |  Online Move In 
Rating:
5.0

Only put no on the "was it secure and well lit" question because there wasn't a light in my unit. I provided my own lock and it was kept secure. I was given a full refund after having paid for the month when I moved out of the unit the 11th day of the month. Staff was very friendly and helpful. I had my stuff in there for over a year and everything was just as I left it. 10/10 customer service.

Kyalie PeralskyBurns  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiran Karoudo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bill Fether  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Martinez  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

BRADLEY WEST  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Curry  |  Overall Experience 
Rating:
5.0

Everyone was so nice and so helpful. If they could deal with me when I don't understand, upset, confused. They are outstanding!!!!

BECKY TITTLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim Hess  |  Overall Experience 
Rating:
5.0

Thank you for your help and assistance.

David Rails  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Greg Garbutt  |  First Impressions 
Rating:
3.0

The reason I say average is they didn't really listen to issue of me taking my name off the unit ex is in prison an we are no longer together and all the stuff was his in storage now I'm stuck with his bill and nothing in there is mine .

Laura roach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Hess  |  First Impressions 
Rating:
5.0

The staff were helpful and friendly.

James Banderet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Meara  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Rails  |  First Impressions 
Rating:
5.0

Needed a place to store my things short term. It was conveniently located, clean and safe. Customer service was on point, Shane was the best! Highly recommend.

Liana Christopher  |  Overall Experience 
Rating:
5.0

Exceptional service

Victor Onodjacha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy Holm  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

West Price  |  Overall Experience 
Rating:
5.0

Staff was very helpful and professional

GARY CARR JR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis Blandford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vickye Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anni Merrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nykia Robbins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Ferron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Ferron  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy Becker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Onodjacha  |  Online Move In 
Rating:
5.0

We had an issue at first with my rental having a flat tire. However through talking with the lady in Moneta and Uhaul they arranged another unit at a different location and discounted my rental price for the inconvenience of driving further. Thanks to all involved especially the lady at the Moneta VA location. She did everything she could to help me.

Justin Largen  |  First Impressions 
Rating:
5.0

The Manager and the 2 girls that work there are awesome

Kelly Stone  |  Overall Experience 
Rating:
3.0

Staff was friendly and good. Felt like things could have been better in the security department. All and all good experience with just a few notable negatives.

stetson cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY KUSHA   |  Overall Experience 
Rating:
5.0

It would be helpful if there was a light in the storage unit, but otherwise no issues.

Cheryl Iseri  |  Overall Experience 
Rating:
3.0

The owner is a big guy. Seem friendly and knowledgeable of his job. But on 2 separate occasions I spoke with him. He stinks very badly and I couldn't wait to get away from him. Someone should talk to him about his hygiene. Not sure how anyone can stand to work around him. Yuk, stinky!! :(

Melinda Gardinier  |  Overall Experience 
Rating:
5.0

For a big company, the staff was very personable and treated me like an individual, not a customer. I would use them any time I need their services.

Heather Baze  |  Overall Experience 
Rating:
5.0

Great experience!

Michael Stuart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDSAY SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Iseri  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NICHELLE DAIGLE  |  Overall Experience 
Rating:
4.0

I think that prices could be lowered a little bit I have a hard time coming up with all the rent that you guys have me pay I think that the people at the chinden store is absolutely superb and the people on the phones could be a little bit better overall it's a really nice experience

Linda riley  |  Overall Experience 
Rating:
5.0

Great customer service!!! 🙂

Christy Khirmoghaddan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Delia Ustick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Bolland  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chimaine McGarrety  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann felipe  |  First Impressions 
Rating:
5.0

Thanks Ever So Very Much Emily For Your Wonderfull Plus Business Moral Ethics Over + Beyond 👍 💯 Stars 🌟 Emily Thankyou David Gerber !!

David Gerber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william hinshaw  |  First Impressions 
Rating:
5.0

Everyone was very helpful. It was a great experience thanks to how well the business is run.

Diana Lund  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kelly Stone  |  First Impressions 
Rating:
5.0

Uhaul gave me a free storage unit with my moving truck rental which really helped me clear things out of my house as I was packing and sorting. And this unit was HIGE which was really helpful. The staff was friendly and just great. The facility was great with easy personal access via a gate clicker.

Stephanie Burkett  |  Overall Experience 
Rating:
5.0

Thank you.

Vanessa Ferguson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jesse Mattox  |  Overall Experience 
Rating:
4.0

There was no lock as indicated

Suzanne Kronisch  |  Online Move In 
Rating:
5.0

The only issue we encountered was the narrow roadway in front of our unit. Several times while we were unloading/loading at our unit, we had to stop what we were doing to move our vehicle to let another vehicle go by. That was rather inconvenient.

David Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Kuchwara  |  First Impressions 
Rating:
5.0

Cameron and the young lady whom I can’t remember her name were both very helpful and informative. Both times I have been to the store for rentals staff have been wonderful to work with. Thank you!!!

carrie nelson  |  First Impressions 
Rating:
2.0

No prorate when I moved out with 18 days left on monthly rental. Will not rent storage or vehicles from UHaul again.

todd mcneil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE WARRINER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Foltc  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Beck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Alanis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tim Copeland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GAYLE WALKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Korsmeyer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CARRIE NELSON  |  First Impressions 
Rating:
5.0

The staff came through for me in my desperation to find adequate storage facility and rental of moving truck. Much appreciated......

ALfred COMADURAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Rustad  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james hotchkiss  |  Overall Experience 
Rating:
3.0

I was told there would be a lock in the unit when I opened it, but there wasn’t. I went into the office to ask about it and they said they were out of stock. No one communicated this to me before I dropped off a load of my stuff. Meanwhile a load of my stuff was in the unit unlocked while I had to go to a store to purchase one. I’m not upset about there being no lock, I’m upset about the lack of communication and the subsequent poor customer service of the guys running the office. They kind of gave me a “it’s not my problem” attitude.

Brian Tromburg  |  Online Move In 
Rating:
3.0

There was no access to drive the truck around the storage building to get out. Had to back up to get out of the aisle way.

PATRICIA TSUNODA  |  First Impressions 
Rating:
1.0

I had moved my belongings out of there months ago and there's a few things left that my daughter was supposed to retrieve and apparently she didn't when I contacted them and they told me I had the option where I could get figure something out with them there really wasn't much left in there except through remaining part of my swimming pool the umbrella to my outside patio furniture and an air conditioning in my cup entertainment center of some sort of my daughters and I could not get it through with anybody there lady took a message for me and told me she would get back to me that day because they were supposed to auction off that day and I called three different numbers and I never got a call back and now I'm told my stuff was auctioned off for $37.50 and I do the remaining balance for I don't know how many months now talked with people twice there nobody has been done anything for me and it's the same thing when I rented a U-Haul I had nothing but issue with billing and no I would not recommend the tendonlocation to anybody

Melissa Strain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Smith  |  Online Move In 
Rating:
5.0

Service is very good.

Lowell Riddle  |  Overall Experience 
Rating:
3.0

The unit I had (745) was a very difficult unit to access by moving van or trailer and near end of contract the front of my unit was significantly blocked by additional units placed on the ground which made it unusable for me to back into so I was not able to continue using it for what I needed it for. At the time of initial rental unit there were no other units available. This unit was also quite expensive I thought comparably in the market. The staff was extremely nice and always helpful, the hours of access are great, but this is just an inconveniently placed unit for access with busy and restricted access (single lane right driveway) and limited turn around area for a vehicle with any kind of trailer or moving truck. I believe it would be helpful to make additional notes at time of rental that this unit cannot be backed into and that you will need to carry or haul items quite a distance that are moved into or out of this unit.

wendy Anderson  |  Overall Experience 
Rating:
1.0

First off. Doing ANYTHING at this location has been a chore and takes three times longer than it should. Every time I’m in there the employees look like they hate their job— tepid at best— and all complain that the computers take forever and are having loading issues. That was no different today. Otherwise. They lost my reservation, then didn’t have the size of truck I needed, and originally reserved, so I had to make multiple trips instead of one to achieve what I needed. Still charged me full price, of course, without a single apology for the issues that I can remember. The truck was to be returned in full, although upon checking the fuel before I left it was 7/8’s. Had to contact and remedy contract with people at the store and (I believe Dan) was great about it. Minor inconvenience, as an isolated incident and Dan did fine. Also. The location charged me a late fee, despite me being on autopay with the same card and same expiration date I set up my account with. Employee said the expiration date was wrong in the system, but again, it is the same exp. date I have had for years. As I got that resolved, they waived the fee, of course — it wasn’t an error on our end— they asked if I wanted to pay up the account. I said no, as I am clearing out the location today. Person said that is fine and goodbye. I thanked him, and then I turned to leave and was stopped by another person saying that actually I have to pay because I have been in the unit 4 days after the payment date. I told the person that if they really feel that it’s fair to charge me after loosing my rental, not having the truck I need because of that, charging me erroneously and me having to figure it out with them, to do what they think is right. Got home after spending the day moving with the small truck, and they charged me for the entire month for half a week’s stay into the period. Beyond that. I called the week prior and specifically let them know when I’d be cleaning out and was not advised of any period of time that I would have to be out by to not be reimbursed for a prorated amount for the month. I was further frustrated at the fact that, despite the maybe 10 Keys on the wall for reservations coming in, there were probably 20 trucks on the lot that were the size I needed anyway. I’m sure there’s a reason that I was told that a 15’ truck that I had reserved prior wasn’t available, maintenance, or whatever, but this certainly just struck an additional chord. Not happy with this location.

gage welfley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earl Chandler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Poncho Caldwell  |  First Impressions 
Rating:
2.0

Very difficult with trailers as have to back out due to blocked gate. Not easy and staff did not help with issue just offered more expensive units.

William Reimann  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa Hughes  |  Overall Experience 
Rating:
1.0

I have been there over a year and for a good paying customer what I get in return is every few months my bill goes up for rent… Not appreciate to the customer at all

john moss  |  Overall Experience 
Rating:
2.0

I'd recommend putting more effort into customer service. I found your customers service was extremely difficult to access. I was managing this remotely and attempted to get in touch with a human being via both the on line chat and the phone (did this simultaneously). Spent 51 minutes on hold. Before the 51 minute long hold, I got to someone who said she needed to transfer me and that it would only take a minute. I'd say she set my expectations incorrectly. Thanks for the opportunity to communicate this to you.

JVC Northwest  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGlLAS VIGIL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Reed  |  Overall Experience 
Rating:
3.0

The information disconnect between the national and local customer service staff is pretty significant. As a result, I wasted HOURS when I should have been packing the truck trying to verify where and when my contract showed I would be I at my destination and what storage I would be using. When I moved out, I cancelled the truck I had ordered but wanted to keep the rental for moving blankets which the very pleasant lady from national told me I could do. When I arrived with trailers and trucks to load nice furniture and antiques, local told me I could not rent blankets unless I rented equipment. They said it was policy bcs so many people did not return blankets. So charge them the purchase price for the unreturned blankets when you figure their final bill. I DID return all my rented blankets with the truck but I was penalized for what others did!

KATHLEEN Oberhelman  |  Overall Experience 
Rating:
3.0

It was very expensive, way way to high of a price⁷ for such a small unit.

Deann Davis  |  Overall Experience 
Rating:
5.0

The Staff is very helpful. Call ahead for scheduling and look online. Convenient location.

AMY RILEY  |  First Impressions 
Rating:
2.0

Part of the contract started that I would recieve a free lock. I recieved a text message stating that the lock would be in my unit upon move-in. It was not. I tried calling the office about this. After approximately 10 minutes of letting the phone ring someone who identified themselves as Jodie answered. When told the problem she at first replied that locks were not provided. That'll when informed that I read promised a lock in my unit she said that was incorrect and I needed to come inside for one. As I was exciting the storage area to cums into the building to pick up a lock Jodie left the building and drove away leaving me no opportunity to lock my unit. I had to drive to Wal-Mart and purchase a lock. I spoke to corporate about the behavior and was promised I would recieve a call back. It's been a week and no phone call. Also, I rented a 5x10 unit and it is not 5x10 no matter how you measure it. Given the broken promise of a lock, the exceedingly poor customer service by both corporate and the local location, and the incorrect unit size I just cannot recommend U-Haul storage to anyone.

John Collins  |  Online Move In 
Rating:
5.0

I have used 3 uhaul facilities and street level ones are the best and easiest to use.

Vince Rosa  |  Overall Experience 
Rating:
5.0

These folks were super friendly and professional, and got me in and out very quickly.

Eric Hess  |  First Impressions 
Rating:
5.0

The staff went above and beyond to help me during my crazy moving weekend!

Brittany Marriott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andy abbott  |  Overall Experience 
Rating:
5.0

My only problem was when we rented a truck to move out. When returning the truck we made the mistake of dropping the key in the night box before checking out on our phone, we called uhaul and the (nice) lady on the phone helped us as much as she could but yet we were charged $20.00 the next morning for not completing the process online.....and then I was told it is a way to get the customer “to help them” (uhaul).

lee JABBORA  |  Overall Experience 
Rating:
3.0

The instructions made it seem like I was supposed to move in and then get my gate key. Only one gate is accessible and to leave the key pad is rather far away. I couldn't find the keypad before office was open and struggled to get out, even with customer service on chat mobile. I couldn't reach anyone by phone. The site also makes it seem 24 hrs accessible but confuses by saying specific aloud hours.

Thomas Shenk  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CODY POTTS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Patterson  |  First Impressions 
Rating:
5.0

Nice guys and girls. Bob Neal Very professional as compared to John at Twin falls store. I appreciate personal care. This my 2nd free storage w 1 ways. As i have down 13. 1 ways in 10 yrs. Appreciate the free mth for each.

Tamara Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL ROBBINS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Masato Hisano  |  First Impressions 
Rating:
4.0

The price was pretty good. It isn't as nice as a lot of the chain storage places, but it's less expensive. It's also much older than most of the new, fancy storage places. My main recommendation would be to have a light in the unit.

Robert Walters  |  Online Move In 
Rating:
1.0

I already sent my message or review to a email address that you guys provided for me and I haven’t got a response yet so you really don’t want me to leave a review on here.

COURTNEY KAPPEL  |  Overall Experience 
Rating:
2.0

Had lots of issues with the U-Haul Storage fob didn't work first off had to get it replaced couldn't get into my storage because fob didn't work wasn't offered a code for the keypad got locked inside the storage units because fob didn't work gate wouldn't open no after hours number to call to get out had to wait for another customer to let me out because they shut my fob off and my passcode 10 days before my last day at the unit

Sierra Dorval  |  Overall Experience 
Rating:
5.0

The free month storage was a much needed benefit for a person moving from out of state. Very much appreciated. The staff was very helpful when l had questions or help resolving a situation. Thank you all so much!!!!! Happy Holidays.

Carol Night Gun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Sciarini  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Devi Harper  |  Overall Experience 
Rating:
5.0

Great experience...The staff was very helpful and friendly. I would recommend this facility to anyone looking to store their personal belongings. Thank you very much. Jerry 😁

JERRY KIROUAC  |  Overall Experience 
Rating:
4.0

Other than a leak from the roof, everything went smoothly. You and your staff are very professional and helpful.

Carl Bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JERRY KIROUAC  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADA COUNTY Sheriff  |  First Impressions 
Rating:
4.0

If possible, you should offer a temporary ramp to make it easier to get heavy Or large objects into the unit. Mr Burnett was very kind and professional.

Carl Bennett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barry davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie Schedin  |  Overall Experience 
Rating:
5.0

Will store stuff here again when I need to again

Shelby Sandy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn Clegg  |  Overall Experience 
Rating:
5.0

Sean and his staff were customer service driven, polite and knowledgeable. Our locker was clean and that was super important to us to house our goods temporarily at the facility. We also returned a unit and the transition was drive up, drive through and very smooth. Thanks, Sean! Bonnie & Dave

Bonnie Schedin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Mecham  |  Overall Experience 
Rating:
5.0

The gentleman that checked me in was very nice and took care of us while we were there. It was a great experience and very professional.

Michael Turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barton Hadder  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany Waymire  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia Mcdougal  |  Overall Experience 
Rating:
2.0

While speaking to more then 3 people I kept getting different information on my Uboxs. First 2 did not know how to look up when my payment was coming out. The third person told me that I didn't have to pay for it till I went and picked it up. 2 days later I was charged a week earlier then the u-boxes were supposed to arrive which ended in overdrafting my account. When I called to see if they could revirse I was transferred 3 times. Where no one could help. By the end they transferred me to the first person I talked to. All and all being told we can't help you.

Tara Ourada  |  Overall Experience 
Rating:
5.0

The process was fast, first month is free! Great customer service and experience!

Julie Emery  |  First Impressions 
Rating:
1.0

The unit was an old pull trailer which was fine for the things I have to store. However, it leaked on more than one spot. The clicker that I was given didn't work so I got stuck inside the gate. I feel that it is the employees job to ensure that the clicker is working before sending to customer out to figure it out on their own.

Heather Ridley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Silas Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Sheets  |  Overall Experience 
Rating:
5.0

Thank you for the help

Jesse Wilson  |  Overall Experience 
Rating:
5.0

Everything is great there. Easy to get in and out. The folks who I worked with, at the counter, have been very pleasant as well.

flash heating  |  Overall Experience 
Rating:
2.0

Inconsistent service

Nathan Shugart  |  Overall Experience 
Rating:
4.0

Thanks

Michael Armand  |  Overall Experience 
Rating:
4.0

All was well

Anna Gostine  |  First Impressions 
Rating:
4.0

Good service and equipment, but waiting to get served was long. Need more employees and computers

todd mcneil  |  First Impressions 
Rating:
5.0

I had my storage unit for over 4 years and didn’t have an issue once. The few times I called, everyone was very friendly and helped.

COLLIN SENTEN  |  Overall Experience 
Rating:
2.0

Very difficult to park RV. Always a cluster when trying to get through gate w/ others picking up trailers. Tight corners & damaged asphalt. Given 1 week to move our camper as they no longer offer.

CHRIS RYAN  |  Overall Experience 
Rating:
5.0

I will definitely come back when I need to put anything in storage again!

Janae Sisler  |  Overall Experience 
Rating:
5.0

Great people and helpful

john miranda  |  Overall Experience 
Rating:
4.0

It was a real hassle to end the storage contract. Wait time on the phone system across all of U-Haul is horrible. U-Haul employees always look exhausted. So, thanks for a great product. Get more help

Robert Harris  |  Overall Experience 
Rating:
5.0

The employees at the Chinden store were very accommodating all the while being professional helping me with my storage unit. I would highly recommend the Chinden store!

Susan Hamblin  |  Overall Experience 
Rating:
5.0

It was easy and equipment was available. They they were extremely genuine and helpful...it's a very busy place, because they are so good. Thanks for all the help.

Trish Parr  |  Overall Experience 
Rating:
5.0

Got want I wanted..friendly..helpful..thanks ..

Curtis Porter  |  First Impressions 
Rating:
2.0

Communication with Uhaul is unacceptable. I cancelled a couple Uboxes because I was never told that it would be shipped to my destination a week after it's p/u from the starting point.

Kyle Moeti  |  First Impressions 
Rating:
5.0

Thank You.

Troy Standfill  |  Overall Experience 
Rating:
5.0

Never went to the facility

Michael McCready  |  Overall Experience 
Rating:
5.0

Jennifer really took care of us. Highly recommend!

Michael Youssefpour  |  Overall Experience 
Rating:
1.0

Communication between each area is horrible! Communication to the customer is confusing Or nonexistent! The whole experience with U-Haul was a complete nightmare!!!!

Kris Sargent-goldsmith  |  Overall Experience 
Rating:
5.0

The manager was top notch at customer service. I walked in and there were at least 15 people in line. He was patient and friendly. I would have been very stressed but he handled it amazingly!

Susan Hamblin  |  First Impressions 
Rating:
5.0

I spoke with several different people while renting the unit and buying supplies for my move, on several different occasions. Each person was friendly, helpful and knowledgeable. Recommend!!

sheri kenney  |  Overall Experience 
Rating:
5.0

Everyone was so helpful and made the experience a breeze. We will definitely be coming back in the future if the service continues to be so genuine and kind.

Sierra Miller  |  First Impressions 
Rating:
5.0

Terrific Service

Mike Fragoza  |  First Impressions 
Rating:
3.0

Delivery service was excellent

Duane Stewart  |  Overall Experience 
Rating:
5.0

Overall, a great experience. I rented in august as I was relocating to Idaho and needed to store some items until my place became available. When it was time to check out they were very nice.

Lewis & Marijane Board/Schafer  |  Overall Experience 
Rating:
5.0

Awesome customer service!

Tracy Fish  |  Overall Experience 
Rating:
5.0

Returned a truck and moved into a storage unit for some temporary storage at the Chinden (Garden City, ID) location and found the staff professional, friendly, and efficient and the unit was clean!

RODNEY CHASE  |  First Impressions 
Rating:
5.0

I have had so much stress with moving and u haul made it very easy and very friendly, affordable to make this change in my life .very appreciated associate at uhual each time thank you. Debra Lee

STEPHANIE HILLIUS  |  Overall Experience 
Rating:
5.0

Quick service!

Stephanie Hoover  |  Overall Experience 
Rating:
1.0

Made reservation to store vehicles, called day before and was told spots no longer available because of construction. What a inconvenience they caused by renting out in the first place.

Susan Cook  |  Reservation 
Rating:
5.0

I rented a pod from haul for a month while my garage was being insulated and sheet rocked. It fit in a small space and held a lot of stuff. Really clean, too.

terry stoltz  |  Overall Experience 
Rating:
4.0

Everyone I encountered was very nice and willing to help with whatever i needed.

Melissa Barlow  |  Overall Experience 
Rating:
5.0

I used the U-Box service, and this facility was the one to deliver the box from Iowa. They were really good to work with and spent time making sure it was positioned well in our alley. Well done!

Scott Bowman  |  Overall Experience 
Rating:
2.0

I could not operate the door on the ubox,it was out of line and really heavy, I had my Grandson and 5 other people over and they had difficulty.Several phone calls later before help I Box was not used

Barbra nihart  |  Overall Experience 
Rating:
5.0

Crystal or krystal was great

GREG HAYES  |  Overall Experience 
Rating:
4.0

service was good, Ryan was very helpful

Ronald ulman  |  Overall Experience 
Rating:
5.0

Highly recommend Krystal and this professional, friendly and accommodating staff, service & facility. Christine delivered our rented Ubox on time and picked up the box same day. These Sistas rock!!

Glenn Lyons  |  Overall Experience 
Rating:
5.0

A+++

JOEL BADILLO  |  Overall Experience 
Rating:
2.0

Asst Mgr. was complaining to customers on how busy they were but had "stolen" my acct. from and independent dealer over a 10' truck. Quite unprofessional. The young woman who assisted me was great.

Seth Greiner  |  Overall Experience 
Rating:
5.0

Krystal was very responsive and helpful. Our stuff arrived on time and undamaged. Great service!

reuben baker  |  Overall Experience 
Rating:
4.0

Safe and secure.

Torene Bonner  |  Overall Experience 
Rating:
4.0

Employees were friendly and helpful.

Liz Croy  |  Overall Experience 
Rating:
5.0

great place to store

mike murphy  |  Overall Experience 
Rating:
1.0

I will never use you guys again. The only person worth going there for is Krystal she should get promoted. F**k everything else.

KELSA NORTHRUP  |  Overall Experience 
No reviews have been submitted for this location.

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