Customer Reviews for U-Haul Moving & Storage of Gaithersburg

10,061 reviews

8501 Snouffer School Rd   Gaithersburg, MD 20879

(301) 977-4130

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(301) 977-4130

8501 Snouffer School Rd
Gaithersburg, MD 20879

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Staehle 
Rating:
5.0

Customer did not leave a comment.

Francisco Macalupu 
Rating:
1.0

Charged extra, and not given a explanation or refund

Dominic Felton 
Rating:
5.0

Great service as always. Specially the manager, she is always on top of everything. The explanation of everything very well. She makes that moments that matter for a client.

Roger Benitez 
Rating:
5.0

Customer did not leave a comment.

paul Vetter 
Rating:
5.0

I'm not sure how you can improve perfection. Excellent customer service 👏 at this location

paul gascoigne 
Rating:
5.0

Good service

HORTENSE HEMA 
Rating:
5.0

Customer did not leave a comment.

James Santulli 
Rating:
5.0

Customer did not leave a comment.

rajiv badha 
Rating:
3.0

A truck with out issues the fuel gage was all messed up it said 0 miles even thou I filled up a quarter tank I got charged for gas that I paid for

Wigg Ludvitch Pimentel 
Rating:
5.0

Hello, I recently rented a trailer for moving, and I received the best service from them, I recommend it to all my friends and family and anyone who needs to rent it to do it in the u-haul

Jose Mejia 
Rating:
2.0

I thought it would be convenient being an outside storage but unfortunately that whole area is where vans are stored and near equipment returns so once I moved items in and it was always a task and time consuming to get trucks or vans out of the way in order to access my unit. There were times I had to park on the side and walk up because of overnight returns and even times where I just left because it would take about 30 min for them to clear my storage. Most of the staff were very helpful and pleasant especially Ms. Lee but i just think it’s a waste of time and bad business to have that area blocked 90% of the time but offer it to people.

JOSHUA WALLACE  |  Overall Experience 
Rating:
4.0

Have the vehicle brought to the customer instead of the customer having to go and find the vehicle

Lennie Black 
Rating:
5.0

Absolutely nothing I reserved a motorcycle trailer with the wheel chuck and the one they gave me didn’t but I let them know and they gladly let me switch with no problem

SEAN DAILY 
Rating:
2.0

This place is conveniently located but picking up a truck is usually 45 minute to a hour long experience just to get the keys. I’ve only ever seen one person at a time working the counter and they move at a glacial pace. This particular time I called in regarding questions on my reservation and got put on hold for 30 minutes, eventually had to hang up and call back again to finally be able to speak to someone and was told to call my drop off location instead.

Patrick Pruitt 
Rating:
5.0

Just keep training your Employees in new emplease. What great customer care and professionalism

John Colmes 
Rating:
3.0

People and services was ok. However, I booked a vehicle for a day and was given 4 hours. I had to have them changed it to the 24 U-Haul stated in the agreement. A day is 24 hours. Not from 2pm to 6pm. Please change that policy or I will change my mind about using your company again.

Wayne Richards 
Rating:
5.0

Customer did not leave a comment.

Shawn McWilliams 
Rating:
2.0

Had problems with reservations system and the van I rented. First, I was assigned a van that was blocked in by another van. After spending a few minutes getting a second van assigned and driving away, the “add oil” warning light came on. Fortunately, I was only a few miles away and returned the van so oil could be added by u-haul staff. Despite adding three quarts, the oil light remained on and I was assigned a third van, which required me to unload the second van and transfer the cargo to the third van. U-haul staff were helpful and helped me with unloading and loading but I can’t understand how a van with no oil was rented to the public. I’ve had good experience with this location but am not sure whether I’ll haul again.

Michael Daugherty 
Rating:
5.0

very good service

ALEX CARRILLO GRIJALVA 
Rating:
5.0

Jonathan was flexible and very helpful! Thank you.

Marie Ramos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lee Bowes 
Rating:
5.0

Customer did not leave a comment.

Rob Lizondo 
Rating:
4.0

Customer did not leave a comment.

Richard Williams 
Rating:
5.0

Customer did not leave a comment.

ALEXIS BORDA 
Rating:
4.0

Customer did not leave a comment.

DHANUKA RUWANHAWADIGEDARA 
Rating:
5.0

Customer did not leave a comment.

Laura Manion 
Rating:
5.0

Nada todo esta biendo muy buen servicio

Miguel Corrales 
Rating:
5.0

I am very satisfied about your service and I suggest to anyone who need truck to move equipment one place to another U-haul truck service. Thank you for your service.

Alema Ararso 
Rating:
5.0

Best service all the time!

Arlene Vlasic 
Rating:
3.0

vehicle should have good maintenance like indooor space wipe clean, fix broken cup holder tires inflated to recommended tire pressure and lastly filled to minimum fuel level.

Ferdinand Virtudes 
Rating:
5.0

Very professional and expertise.

Frank Poku 
Rating:
5.0

Customer did not leave a comment.

Anthony LaPorte 
Rating:
5.0

Customer did not leave a comment.

Clyde Anderson 
Rating:
3.0

Customer did not leave a comment.

Mark Gordon 
Rating:
5.0

Customer did not leave a comment.

Noe Esperanza 
Rating:
5.0

Customer did not leave a comment.

BARRY PHILIPS 
Rating:
3.0

Parking at location was an issue. Very packed at front of the store and made it hard to get inside and too the back. Blankets in truck were very dirty.

MECOLE COOPER 
Rating:
5.0

This is a well run outlet. Everybody was attentive and courteous. There was an air of calm that was reassuring.

ed johnson 
Rating:
5.0

Customer did not leave a comment.

Kristhiam Carbello 
Rating:
1.0

Miss Lee P. fraudulently charged an Additional $59 to my card. I contacted Jonathan Flores the general manager to get some redress. He ignored my email and phone calls. I'm going through my bank to try and get my money back.

Emmanuel Charles 
Rating:
5.0

Lee did a great job helping me. Thank you, Roy

ROY DAVIS 
Rating:
5.0

Very smooth and quick process Highly recommend

Melina Fanari 
Rating:
5.0

Male who helped was get the truck was great!

Patrick Cilento 
Rating:
5.0

Customer did not leave a comment.

sindy reyes 
Rating:
4.0

Needs to be more specific on renting information

SARNELL BRUCE 
Rating:
5.0

The trucks was clean. I never b4 had any problems with snouffer school location or equipment. However, this truck scared me. New tires need to be purchased

Melissa Dent 
Rating:
4.0

Not much from my current experience.

Bernard Woadzro 
Rating:
5.0

Jonathan gave me excellent service. Thank you, Roy

ROY DAVIS 
Rating:
5.0

Customer did not leave a comment.

JUSTIN HORNACK 
Rating:
5.0

Customer did not leave a comment.

Juan Zamora 
Rating:
5.0

Fast prompt great communication tidy installation. Very pleased.

Greg Rutland 
Rating:
5.0

Customer did not leave a comment.

Liza Lisay 
Rating:
5.0

Customer did not leave a comment.

Krystal Spears  |  First Impressions 
Rating:
5.0

General exterior litter pickup especially at the loading dock. It’s not horrible but it is noticeable. We still give an excellent rating compared to other rental properties.

LAWRENCE G 
Rating:
5.0

Customer did not leave a comment.

Scott Cooper 
Rating:
5.0

Helpful and accommidating staff. Clean facility. Great phone support and streamlined paper process.

Daniel Sawyer 
Rating:
5.0

Customer did not leave a comment.

sonia bonilla 
Rating:
5.0

Customer service was very helpful, I actually needed a storage unit but the location didn't have one available to meet my needs, so they contacted a uhaul place down the road and got me set up

John Carr 
Rating:
5.0

The people who work at the U-Haul Center at 8501 Snouffer School Rd are wonderful. They are helpful, friendly, efficient, and extremely careful. All of them helped us so much. They are the most important part of the business.

Michael Ravnitzky 
Rating:
1.0

As a business owner, time is money! Made a reservation for 10 AM for a pick up truck and was told not a problem. I called in advance explaining I was running late and would be arriving at 10:30 AM. Only to arrive to discover there is not a pick up truck on the premise. At this point my hands are tied and did not have time to go to another location to try and secure another pick up truck. I took a van and place of the pick up truck. It was a risk I had to take because I needed to get inside the garage and the height of the truck concerned me. when arriving on the premise to do the work that was necessary we discovered the van height was too tall. This made our workload more difficult because my staff had to walk a great distance back-and-forth instead of taking the pick up truck directly to the source. The staff at Gaithersburg were pleasant; however, I requested on February 8 when returning the truck my displeasure and how this costed me money due to the labor involved. I requested someone from U-Haul call me and presented my business card. Nobody ever called me. Not very good business relationships.What is the purpose of making a reservation if the item/truck is not there. Why would someone not call me and tell me in advance that they have a challenge procuring a pick up truck? I made several phone calls to U-Haul out of courtesy but yet they couldn't call me or tell me they're having troubles securing a pick up truck when I called them? This would have allowed me to make other arrangements with some other other rental agency. Makes no sense!

JEFFREY HALE 
Rating:
5.0

Customer did not leave a comment.

Jim Pratt 
Rating:
5.0

Customer did not leave a comment.

John Nelson 
Rating:
4.0

It was really a good experience Machaala

pape ndiaye 
Rating:
5.0

Customer did not leave a comment.

LE Yu 
Rating:
5.0

Customer did not leave a comment.

Pavel SHISHKIN 
Rating:
5.0

Staff was always courteous,helpful and easy to work with. Very clean facility. Always . No complaints at all .

grover williams  |  Overall Experience 
Rating:
4.0

Make sure vehicles are serviced before renting. I had 3 warning/service lights come on while renting the truck - low oil, low tire pressure and a stability warning. Very stressful when you have a vehicle full of furniture.

Marietta Pearson 
Rating:
4.0

Be hind all the trucks It needs to be more secure . We were there in the dark , when we first checked in and folks were wandering the lot , trying to enter facility

Heather Dyson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooks Vault 
Rating:
5.0

Customer did not leave a comment.

Martin Aguilar 
Rating:
5.0

Customer did not leave a comment.

Bonnie Lee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Livernois 
Rating:
4.0

Customer did not leave a comment.

Neil Afflalo 
Rating:
5.0

The location is great, the staff goes straight to the point while processing the rental, but the trucks are the ones aging and not always in the best way. The one I got sounded like it was a 3 cylinders speeding at 200MPH, when I was actually driving at 50MPH, definitely something was not right with it. Even going up some hills on I-70 I had to move to the right (3rd lane) to let the 18 wheelers pass me.

Elvis Mojica 
Rating:
4.0

Staff is very competent and takes care of the customers

Gregory Lucht 
Rating:
5.0

Customer did not leave a comment.

CORBETT MCCLURE 
Rating:
1.0

I was charged to fill the truck with gas. I filled the tank more with more gas than when I picked it up. I have the receipt. U-Haul said unless I have a picture they are charging me for gas. I put 23 miles on the truck total. I will never use U-Haul again. I have reported the location to my local consumer affairs division.

Todd Levine 
Rating:
5.0

Customer did not leave a comment.

Suely Goncalves 
Rating:
5.0

Customer did not leave a comment.

mark shorback 
Rating:
5.0

Customer did not leave a comment.

mary calggett 
Rating:
5.0

Customer did not leave a comment.

John Horsley 
Rating:
5.0

Customer did not leave a comment.

claudio oliveira 
Rating:
5.0

Overall, the experience was great. The equipment was ready on time, it was clean, ready to go when promised, and the staff were friendly and helpful. This is the second time I have used this U-Haul location, and I will certainly use it again.

Michael Daugherty 
Rating:
4.0

Customer did not leave a comment.

Karam Jaajah  |  First Impressions 
Rating:
5.0

Very convenient and easy drop off.

Scott Wolstenholme 
Rating:
5.0

Customer did not leave a comment.

Jose Corrales 
Rating:
4.0

I was charged more than I should I have been charged. I would look into this.

gerold milledge 
Rating:
5.0

Very efficient operation and personable too

John Lane 
Rating:
5.0

Easy, fast, great service and work!

matthew packard 
Rating:
5.0

Customer did not leave a comment.

Adrian Wright 
Rating:
5.0

Always satisfied with the service. Thank you

Shawn Beverly 
Rating:
4.0

Customer did not leave a comment.

Joseph Walker 
Rating:
5.0

Customer did not leave a comment.

Jim Pratt 
Rating:
5.0

Customer did not leave a comment.

Stephanie Zafonte  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hernán Amaya 
Rating:
5.0

This was my 1st time use at your location. I had a lot of trouble dropping off the trailer w/out assistance to put blocks under the wheels. This was exhausting (25 min) to hold the trailer back & keep pushing it back w/ the slight grade as I eventually can up w/ a plan that ultimately worked. Bottom line, assistance was needed.

EDGAR Aguirre 
Rating:
2.0

Perdieron mis pesas

Rodrigo Ortiz  |  First Impressions 
Rating:
5.0

Stop gouging customers for gas and service fees. We get you make more money that way, but it’s also super blatant and puts us off. Other rental companies don’t have this many hidden fees

Eric Birkin 
Rating:
4.0

Customer did not leave a comment.

curtis fletcher 
Rating:
3.0

Customer did not leave a comment.

Rodney Rodavich 
Rating:
5.0

Customer did not leave a comment.

Kathleen Barracchini 
Rating:
3.0

Customer did not leave a comment.

Toh Tibuck 
Rating:
5.0

Customer did not leave a comment.

Charles Hardy 
Rating:
5.0

Customer did not leave a comment.

Anteneh Mesele 
Rating:
5.0

The representives were great

MICHAEL HOUSTON 
Rating:
4.0

Customer did not leave a comment.

Alexandr Pavlykivskyy 
Rating:
5.0

Customer did not leave a comment.

Ashraf Bader 
Rating:
5.0

Customer did not leave a comment.

Wendy Terry 
Rating:
5.0

Kirvin was the person who set me up and was super helpful, respectful and patient while I was going through a tough emergency and he worked well with me to make sure I reserved my storage unit and the process was smooth and easy. Also the GM Jonathan was super helpful and responsive when I had to call him after hours for a quick fix. I appreciate the team at the location. They deserve a raise.💯

Davon Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARILYN BOWE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Hackney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CECELIA ALLEN-BRANCHE  |  Overall Experience 
Rating:
5.0

Excellent Customer Service and Friendly staff

Angel Carrion  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Aguilar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Watson Onnie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP TURNER  |  First Impressions 
Rating:
5.0

Very attentive and helpful staff/crew! Thank you for taking such good care of my things! All the best!

IVEY PATE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH STRAWN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julia Stephens  |  Overall Experience 
Rating:
2.0

Staff not friendly and disorganized.

Marie Isaac  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alejandra Ona  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barry Arabia  |  First Impressions 
Rating:
5.0

The associate helping me was very professional and very helpful.

CRINA TANASIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DRAPHEAL YATES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Bielecki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BAKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher Ramsaran  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY WYMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitisha Dedhia  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Courtney Mc Kenzie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramatoulaye Kouyate  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE STOVICEK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laura Eisenman  |  Overall Experience 
Rating:
5.0

Great support from Jonathan and his staff. Quick and efficient service! Thank you for an awesome first Uhaul experience for both moving and storage.

Kathryn Arena  |  Overall Experience 
Rating:
4.0

The door of the storage unit was never in good shape. It was very hard to get the door opened and closed.

robert cooke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie Vinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEDRICHERMANDAZ BURKHALTER  |  Overall Experience 
Rating:
2.0

The restrooms are always dirty P all over the floor and there was never soap or toilet paper. As well as roaches coming in and out of the electrical socket of the bathrooms. There were tons of mice. Majority of my clothes bins were filled with mice poop and boxes of items were tore up from mice as well. Overall very dissatisfied with everything especially with the one lady at the front she was very unhelpful lack of communication and overall was just very rude. I would not recommend this storage to anyone. I have used storage for many years and this one by far is the worst one I have used

Kristal Rios-Esquivel  |  Overall Experience 
Rating:
2.0

Your accounting system is poor. You attempted to charge me 3X’s for a unit I had vacated and after repeated attempts of mine to correct YOUR mistake you THEN attempted to not only charge me for a rental I vacated but ADD a late charge. That could be construed as harassment and is illegal. It took me calling National HQ after a 1AM (1252 SUNDAY) email from you to correct the situation. I am still unsure of the status but have blocked you from my VISA acct. I will not be seeking anything but neither will I be recommending your particular facility to anyone. Resolution of issue HAS NOTHING TO DO WITH my experience with your business.

Jeff Kuhnreich  |  Overall Experience 
Rating:
5.0

Clean facility and helpful staff!

DAVID OAKS  |  Overall Experience 
Rating:
5.0

.

Vandell Augustine  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Manuel Chavez  |  Overall Experience 
Rating:
2.0

Totally Unsatisfying Experience I Would Recommend Public Storage And Or Extra Storage Before Uhaul My Total Experience Down To Management And District Manager Terrible

KHILA DEMAR  |  Overall Experience 
Rating:
5.0

Very helpful and courteous staff!

DAVID OAKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nakia Carter  |  First Impressions 
Rating:
5.0

Excellent service!

Yeny Patino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEX ROBBINS  |  Overall Experience 
Rating:
5.0

Very good service

Emma Boyce  |  Overall Experience 
Rating:
5.0

The staff is very professional and courteous

ted johnson  |  Overall Experience 
Rating:
5.0

Very good

tricia oglive  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie Vinson  |  First Impressions 
Rating:
3.0

I feel like a rep should have escorted me to the unit for the first time. Had to load up then go back and purchase a lock , which I wanted to do in the beginning. However the rep said no. It could have saved me time

Katrina Turner  |  Online Move In 
Rating:
5.0

Thank you!!

Jennifer Settles  |  Overall Experience 
Rating:
5.0

The staff is very professional

ted johnson  |  First Impressions 
Rating:
5.0

My only complaint is that the 24 hour system does not work at this location. Unless you are inside before they close at 7PM or 8PM, you do not have access to your unit.

Christopher Chondrogiannis  |  First Impressions 
Rating:
5.0

Clean, efficient storage. I would recommend to friends

JOSE ORTUZAR  |  Overall Experience 
Rating:
3.0

I been doing business with uhaul for many years but my experience at this location 8501 Snoffer School Rd was not pleasant especially dealing with Pham the Associate that dealt with me. She turned me off. Though I will continue to do business with uhaul.

DESLYN GUMBS  |  Overall Experience 
Rating:
2.0

Customer service could be a lot better. I heard a lot of No’s and had to do things myself. SMH.

Jarata Jaffa  |  Overall Experience 
Rating:
5.0

Very nice facility, the equipment at the loading dock was very helpful to move what I needed.

ALEX ROBBINS  |  First Impressions 
Rating:
4.0

I wish that I could have accessed my unit outside of the office hours. It was difficult to retrieve my items during the work week.

Angel Cabrera  |  Overall Experience 
Rating:
5.0

Our contents were kept safe, clean, and secure for many years. We highly recommend this U-Haul location.

Michael Greenberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Kafant  |  Overall Experience 
Rating:
5.0

The best keep up to good work

Donald Mason  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Martel  |  Overall Experience 
Rating:
5.0

Was great except that the hours started on the building (specifically the early morning time) are not the actual hours.

Jordan Greco  |  Overall Experience 
Rating:
5.0

Accommodations were made and changed quickly and much to our satisfaction

Edward Martel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jabril Wheeler  |  Overall Experience 
Rating:
1.0

The Manager Has Poor Customer Service As Well As His Employee’s My Question And Concerns Went Unanswered This Is Going To Be My Last Time Dealing With Uhaul. I Would Like To Speak To Someone That Over See’s The Property because My Move In Experience Was Horrible

KHILA DEMAR  |  First Impressions 
Rating:
1.0

I had a first month free storage available and was ready to activate it but the young guy there decided to just randomly charge my card i keep on file without authorization or signature $235 !!!! When i explained I had the 1st month free he froze up and the young lady there did a refund/reimbursement but that can take up to 3 days ! I was so frustrated with the lack of consideration those funds werent meant to be taken out which puts me in an overdraft situation and tight space for this week. I love Uhaul but this mistake was huge

JOSHUA WALLACE  |  First Impressions 
Rating:
1.0

I was assigned the upper level. The elevator was not working at all u-Associates asked me to use the stairs instead of the elevator to move my belongings to the second floor which was impossible and tedious. This u-Haul location is by far the worst in the US I wouldn't recommend anyone to do business with them. The workers are very disrespectful and very racists .

JOHN POKU   |  Overall Experience 
Rating:
5.0

It’s the best one!

myo chit  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadia Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jabril Wheeler  |  First Impressions 
Rating:
5.0

The young lady handling my account was really pleasant and competent. I felt absolutely no pressure during the process. I hope everyone else is like her.

Julius Militante  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CRAIG MCKOY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Chudnovski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IAN GOLDEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLENDA REYES  |  First Impressions 
Rating:
4.0

vehicles were parked in front of my unit many times.

Joan Cooper  |  Overall Experience 
Rating:
4.0

The only minor problem was finding out I only had access to my unit during store hours and not from 5am - 10pm. However, it is not the biggest inconvenience and the staff was great at explaining everything when I moved in.

Mark Chudnovski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOAQUIN AMAYA CRUZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashley Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD KLEIN  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Edson Mendes  |  Overall Experience 
Rating:
3.0

It was not communicated with me at the time that I began my rental that there were issues with the alarm system and that I would not be able to access my unit after hours. The manager was helpful getting in, but we only got ahold of him after about 20 minutes of calling. If this information would’ve been provided at check in, I would’ve been aware that I could not access the unit after 7 and would not have driven 2 hours to access my items. After this issue, I immediately removed everything and checked out to not deal with the hassle.

SYDNEY MENTRUP  |  Overall Experience 
Rating:
3.0

Exelent

Alex Perez  |  First Impressions 
Rating:
2.0

The staff did help to get the storage. Access card didn’t work and the unit was the dirtiest one I have ever seen. Also there was mice droppings everywhere in the unit. I borrowed broom and swept the unit myself before I could move in. Notified the staff and they didn’t care, there was no response or apologies.

Manpreet Raghu  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAX MIRIN  |  Overall Experience 
Rating:
1.0

Staff was rude. The kid who works there has no idea what hes doing and no one seems to care. Some of the things that were you placed your walk on or damaged badly. On top of that the kid who worked there does not know how to use the computer whatsoever because we asked him for the closest store unit near the door and he gave us One Furthest away from the door saying that that was the only one available in that building but when we got there there was a literally 3 right next to the door.

Jame Pothier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Bowley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie Johnson  |  Overall Experience 
Rating:
5.0

All good…front desk staff made it easy

Robert Kanner  |  Overall Experience 
Rating:
4.0

Extend hours for access

Kerry Evans  |  First Impressions 
Rating:
5.0

I have been a long time renter at this facility. (10years). It's always been clean and well maintained. Customer service has been helpful whenever I had an issue. Please do not publish these comments anywhere.

KATHLEEN WALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY WILLIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Lally  |  First Impressions 
Rating:
4.0

It was amazing

ENID PERAZA  |  Overall Experience 
Rating:
5.0

Truly Professionals!!!

Herbert Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Franklin Saavedra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RHONDA HINTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raqia Baker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ashwin ranwala  |  Overall Experience 
Rating:
5.0

We have been customer since 2013 And are pleased with the service we have received.

SANDRA REED  |  First Impressions 
Rating:
3.0

You need more people assistring customers.There was a very long line by the time I was finished even though the person helping me was also multi taksing with others at the same time. I was not able to get into the locker I rented since I did not have anything to cut the temporary plastic lock on it. I was not told about this and no one was there. So I need to go back today with a scissor and do this. Please fix your survey and add a third answer. I cannot say whether or not the locker was clean since I have not been able to see it as explained above. Forcing me to answer these questions with a yea or no is making me provide a negative answer when it might not be correct so I can finish this survey.

robert cooke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irene Carpenter  |  First Impressions 
Rating:
5.0

Good experience, I recomend this Uhaul facility

Barbara Morjan  |  Overall Experience 
Rating:
5.0

Jonathon Flores (the manager of this location) was very professional and hospitable. He was always helpful and made the process so much easier. He deserves a raise and recognition. I will recommend this location to family and friends.

Tiffany Patino  |  Overall Experience 
Rating:
4.0

High prices for the space provided.

STACEY ASTORGA  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KOI BOOKER  |  First Impressions 
Rating:
4.0

Facility was clean and easy to access! Staff was knowledgeable and friendly. Only wish there was a couple more to help move the line along because it usually would get busy in the office area.

BENJAMIN DAHLGREN  |  Overall Experience 
Rating:
5.0

N/A

Rennee Hubb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS MORA  |  Overall Experience 
Rating:
4.0

Too much activity from my former 1280 storage.

Abdulai bah  |  Overall Experience 
Rating:
5.0

Facilities were well maintained and clean. Access and security a plus. No bad encounters. I would recommend.

MICHAEL MCDONALD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Burns  |  Overall Experience 
Rating:
4.0

Had to hook up trailer myself on pickup and drop off, trailer had no parking brakes and could not be secured safely. Never had to hook or unhook trailer myself before.

Robert Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MILDRED GREENE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DeShonta robinson  |  Overall Experience 
Rating:
5.0

Thank you for managing and running a customer service oriented business.

Jackie Ragan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Breslin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

makia kelsey  |  Overall Experience 
Rating:
4.0

Wish the storage access was open later.

Michele Awkard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff Freedman  |  Overall Experience 
Rating:
5.0

There is ample parking for your personal vehicle. They were out of furniture dollies for rental, but they did have them for sale.

Pamela Gooden  |  First Impressions 
Rating:
3.0

When closing my account the associate didn’t know how to close the unintended account. He should’ve been trained

Xiomara Ferrufino  |  Overall Experience 
Rating:
5.0

Always clean and always secure. I rented from here for many years and aside from the yearly nominal rent increase (went up about $5 per month each year), I thoroughly enjoyed this location. It was VERY clean, always, with easy access, parking, and available carts for toting belongings from the unit to the loading dock. We moved, and that's the only reason I closed out my rental here.

GERALD HUSTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARY DRENNAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHELLEY BURCHETT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TETIAHON VOUZON  |  First Impressions 
Rating:
5.0

The staff was very flexible and helpful. We needed to upgrade to a larger space and they handled everything smoothly. Good technology interface also helped.

JOSEPH TRAVAGLINI  |  Overall Experience 
Rating:
1.0

I was given a storage room that was already occupied! So when my movers went to move my items in the storage unit, they couldn’t. The office was closed and their manager’s 24 hour emergency number kept going to voicemail. Horrible experience ever! Now I have a uhaul truck full of my items sitting outside of my apartment building. Be sure to check your unit BEFORE you decide to move in after hours!

Regena Wynn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Nugent  |  Online Move In 
Rating:
3.0

My only concern is that I went to the facility after reserving a non-air conditioned unit. When she asked me what did I want I said a non-air conditioned unit. The lady behind the counter then proceeded to give me what I now realize is an air conditioning unit. The items that I'm storing do not require air conditioning. She has therefore double the price of what I have to pay monthly which increases the chance that I might not be able to pay. I was trying to get a unit that I'm sure that I could afford every month. Why she decided to give me whatever unit she wanted confuses me. The reason I went to that facility is because I went to my U-Haul account first and checked locations where I can find a non-air conditioning unit on the first floor. I don't want to ride elevators so I wanted the first floor and I don't need air conditioning. The ad also said something about a month free which she first confirmed then later told me oh my manager says that only applies if you had a one-way U-Haul rental.

Vincent Barrett  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kaitlin Bressler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jamaal Marcus  |  Overall Experience 
Rating:
5.0

Using this location for years and no problem st all

MAX MIRIN  |  First Impressions 
Rating:
5.0

The staff was friendly and ready to answer my questions. This is a great place to rent a storage unit.

Gertha Martinez  |  Overall Experience 
Rating:
4.0

Alarm kept on going off non stop

Jackson McDermott  |  Overall Experience 
Rating:
4.0

I takes forever for anyone to answer the phone. Some staff member ( female person) was very rude... not polite . The others were very professional and pleasant.

JEAN LEVIN  |  Overall Experience 
Rating:
4.0

Corporate customer service was incredibly helpful throughout my experience.

Acacia Overstreet  |  First Impressions 
Rating:
4.0

I think we should have access at any time without being charged extra. And the key pad needs to be repaired so the alarm won't go off.

sheila ingram  |  Overall Experience 
Rating:
5.0

Made my storage easy,. just got a notice for a late charge on the storage unit 2170. I was told not to pay anything if I vacated the unit before the 5th of the month. Jonathan told me not to pay anything if I was moving out. I will disregard the late notice. Please correct your error.

Renee Muir  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

anthony albert  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joan Cooper  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rachael Maccado  |  Overall Experience 
Rating:
1.0

The system was down on Sunday when I went to return the van. Had to leave the van overnight and came by the next morning at 9AM and had to wait for an hour because there was only one person helping the couple in front of me who was having some problems with the storage unit who eventually left to go to another storage facility. So I could finally unload the van into the storage unit and I missed a job that I had to be at on Monday morning because of this. I would like to get the 2nd month free because of the inconvenience.

Isaac Leo  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jhalesiya Grant  |  Overall Experience 
Rating:
5.0

I selected no for access because if I have a entry card and a key for my lock, I should be able to load or get something from my space anytime I need. Also, must do something about alarm that sounds every time I use my space.

Robert Kanner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Silas De Lima  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS MORA  |  Overall Experience 
Rating:
5.0

Well run store.

Richard Grace  |  First Impressions 
Rating:
5.0

good customer service

BALMORY MORAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Bissue  |  Overall Experience 
Rating:
5.0

The U Haul staff was always friendly and helpful. Sometimes the lines were long but I believe they were trying to provide the best service to the customers. The storage facility was clean and spotless and carts were readily available. The area where people would leave their no-longer wanted items was promptly cleared out whether by U Haul staff or folks' new treasure. This U Haul facility is a pleasant place to store your items. Just be sure to swipe your card before opening your storage space to prevent the alarm from going off.

JUDY HEIER-HAMMOND  |  Overall Experience 
Rating:
5.0

Natalie was fantastic to work with in every aspect of my turning in of a trailer rented in another State, and rental of an inside storage unit. Jonathan Flores, the General Manager, was very cooperative and agreed to my requests which I presented to Natalie.

THOMAS GIBBONS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT GALLION  |  Overall Experience 
Rating:
3.0

Once i was charged for one year in Advance,ended up over drawing my Account. The pricing was right at the Start, but kept on increasing the monthly rent from $89.00 to $109.00 that's the reason i Pulled Off.

ARUNAKUMAR SILVA  |  Overall Experience 
Rating:
4.0

My issues was the constant raise in prices.

Jessica Long  |  Overall Experience 
Rating:
5.0

Jhonathan the manager a top full resources guy

CARLOS MORA  |  First Impressions 
Rating:
5.0

Eric knows his job. He took extra time to explain the rates, unit sizes, and walked me through the procedure. Very experienced and friendly. He made everything easier for me.

Cecilia Appiah  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES JENKINS  |  Overall Experience 
Rating:
5.0

Dexter was very professional, knowledgeable and informative! I completed a one day trip and Dexter made my move-in storage process easy! He is truly an asset to U-Haul , thanks again Dexter!!

roberta Kelley  |  First Impressions 
Rating:
1.0

I requested a refund of a late fee in July. The location manager apparently issued a VIP certificate that I never learned about. I followed up with him 3 or 4 times without a response. He still hasn’t responded to me. I had to email service@uhaul.com to get it credited to my account. Lastly, I was told by an employee staffing the office front desk that we had to access our storage units during office hours even though the posted access hours are outside office hours! Had they posted that information somewhere, that would have saved me a late night trip to the facility when I couldn’t access my unit!

Joaquin Cabrejas  |  First Impressions 
Rating:
3.0

Terrible customer service. The Hispanics (the 2 Southamerican-probably Bolivians) working outside are rude and unhelpful. The lady who closed the account also rude.

Edgar Reyes  |  Overall Experience 
Rating:
5.0

Dexter, the front desk person was extremely helpful,He helped us find a unit that suited our needs, He took.his time to explain everything to us and how storage facilities worked.In addition, there were plenty of carts of different sizes to move the things to store. The unit was clean and ready to use. A tiring job made much easier.

samuel anderson  |  First Impressions 
Rating:
5.0

Keili was great, very helpful knew everything she give her gm

Alex Carpio  |  Overall Experience 
Rating:
5.0

24 hour Access was suspended

ROBERT JURAO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angie Titcombe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan Flores  |  Overall Experience 
Rating:
3.0

While I’m happy with the service , I’m very disappointed that on my move in a employee car was blocking my unit , I went inside and wait 20 minutes to let someone know about it , later that day in the afternoon I came back and again a different car was there , and today Sunday 06/28 at 11:30 am I came back again and it’s blocked , I can’t be going to ask someone to move their car all the time I visit my unit , and I see plenty of parking space available , why ? Next time I won’t notify and if I damage a car I won’t take responsibility , please respect that no everyone has the time to wait until move their cars . Very bad if this is continue I will have to find another place to store my stuff .

Ever Rivera  |  First Impressions 
Rating:
2.0

We had used UHAUL to store some items from our home temporarily while we had our house on the market. The 1st storage unit we had was at the back of the building and had a water leak. Thankfully, I had stuff in rubber tubs and nothing was damaged. However, UHAUL did not seem to care. I asked for a different unit and there were none available, so I suggested a larger unit for the same rate. The check in process and dealing with people working there is extremely SLOW. If you plan to go into the office, be prepared to wait or be in there for at least 30 minutes until you speak to someone. I would not use this facility again or recommend that anyone else does.

Sunshine Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindia Herrmann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

juan ferrufino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson Morales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE SOLANO  |  Overall Experience 
Rating:
3.0

The person who helped me has a very bad attitude and manners.

manuel Lora  |  First Impressions 
Rating:
4.0

Met our needs

Mark Grainger  |  First Impressions 
Rating:
5.0

The staff were very friendly and welcoming. I would recommend to friends and family!

Sona Camara  |  Overall Experience 
Rating:
5.0

Keri was of great help

Justin Zackaria  |  First Impressions 
Rating:
5.0

All good along the "way". Thank you.

Branislav Djolevic  |  First Impressions 
Rating:
5.0

Excelent

Silas De Lima  |  Overall Experience 
Rating:
5.0

Jordan assisted me and provided excellent customer service. He was knowledgeable, informative, good attitude, & pleasant. Overall, I like this facility and the various options; I hope alarms wrk soon.

nanci Doherty  |  First Impressions 
Rating:
5.0

Jordan was especially helpful

jong cha  |  Overall Experience 
Rating:
5.0

Every little issue was patiently and kindly resolved by personnel. We've rented 3 different trucks and air-conditioned storage unit. All were very clean and looked as brand new. Great experience!

Yuliya Petrova  |  Overall Experience 
Rating:
1.0

The woman helping me was not strong on customers service, did not listen, did not want to listen, was cold and distant...

FANNY FOINDING  |  First Impressions 
Rating:
4.0

24 hour access not available (card activation didn't work) which defeated purpose of renting unit while boyfriend also had truck

Jennifer Cabrera  |  First Impressions 
Rating:
5.0

Courteous staff. May my move into the storage unit easy

jong cha  |  First Impressions 
Rating:
5.0

Everything was effortlessly perfect, thank you so much.

Salimata Comara  |  First Impressions 
Rating:
5.0

Jordan and Jonathan were professional and provided great service. Thank you.

Mary Martin  |  First Impressions 
Rating:
1.0

Employees were very rude

Lisa Arbitelle  |  Overall Experience 
Rating:
5.0

Very professional and helpful personnel and very clean facilities

Yuliya Petrova  |  First Impressions 
Rating:
5.0

All was well I was treted the best way possible thanks to all the staff at the U-Hul faciltity storage may be I will be back becaurse no condition is permanet thanks to everyone

Zainab Gassama  |  Overall Experience 
Rating:
5.0

Juan did a great job of setting me up and introducing me to my storage unit, as well as getting me into my rental van and on my way!

Martin Sharpless  |  First Impressions 
Rating:
5.0

Over the years of having a storage unit, I never experienced any negative interactions and the facility was always clean no matter what time of the day. Keep up the good work!

MADIA HERRING  |  Overall Experience 
Rating:
5.0

I highly recommend U-Haul Storage Facility! The facility is well kept and the bathrooms are always clean.

Valerie Ross  |  Overall Experience 
Rating:
5.0

High quality service, found the staff to be helpful and kind. We got a storage unit there and it was easy to get stuff into it.

Vikarma Brooks  |  First Impressions 
Rating:
5.0

Helpful and friendly service. Clean facilities. Supplies well stocked.

Kurt Pluntke  |  First Impressions 
Rating:
5.0

Very good

Brian Williams  |  Overall Experience 
Rating:
5.0

Think storage and payment system was all I could ask for...thanks

JAMES LANDERS  |  Overall Experience 
Rating:
4.0

I had completed my payment to UHAUL on Nov. 3rd which was $260.61. UHAUL is keeping charging me in my credit card. on Dec. 1st $258.45. on Jan. 1st $258.45. Return back my money.

Nazneen Akila  |  Overall Experience 
Rating:
1.0

Disgusting

Ronald Guerrero  |  Overall Experience 
Rating:
3.0

.

sadat toure  |  Overall Experience 
Rating:
5.0

Mr. Mayo was very knowledgeable and helpful. We really appreciated his kind assistance. Thank you!!

Aminata Maiga  |  Reservation 
Rating:
4.0

.

Hannah Meyer  |  Overall Experience 
Rating:
5.0

Wonderful experience

DORIAN LEE OLIVEIRA  |  Overall Experience 
Rating:
5.0

The service staff was very helpful and I appreciated how they conducted themselves during the process. Moving can be a stressful event and your staff conducted themselves professionally.

terrence oakley  |  Reservation 
Rating:
3.0

I have been waiting for over a week for someone to call me about my complaints. These complaints are not about the Gaithersburg store.

Derrick Linthicum  |  Overall Experience 
Rating:
3.0

Your staff was very cold except for one gentleman who showed us some friendliness, he seemed to be the boss older gentleman with a beard he told me his name and I forgot it

doreen small  |  Overall Experience 
Rating:
4.0

Very Expensive. I had a unit for over 2 years & the price increased like every 6 months. Some of the staff was very helpful, others weren't. Customer service could've been a little better.

JAMAAL SCHOOLS  |  Overall Experience 
Rating:
1.0

a lady w/ an id that says owner was not friendly at all, looked angry and irritated, and her voice was raised when talking. i would say she's on the rude side. but all the employees we're great!

Candice Arcellana  |  Overall Experience 
Rating:
5.0

A very well-designed and well-managed storage facility.

WILLIAM READ  |  Overall Experience 
Rating:
4.0

Moving around the facility can be quite difficult when the trucks are parked ready to go and your trying to get into your unit outside. It creates a bottleneck that limits movement throughout

Harold Petke  |  Overall Experience 
Rating:
1.0

DID NOT COME, AS THERE WAS A DISPUTE ON THE PRICE. I HAVE PUT IN A COMPLAINT WITH CORPORATE

carl mauri  |  Reservation 
Rating:
4.0

Well run facility.

DONNA KERNS  |  Overall Experience 
Rating:
5.0

none

Jacquelyn Rhone  |  Overall Experience 
Rating:
3.0

Significant rodent damage to lots of items in our unit. Upon moving out we found a dead mouse. The staff was incredibly helpful & friendly.

SARA LUCAS-DREISS  |  Overall Experience 
Rating:
1.0

Water accessed my storage unit after a rainy day. Instead of another unit, I was offered pallets. Instead of an apology, they said "just file a claim, our insurance will pay for it" So, I hope they do

GABRIEL ARBELAEZ  |  Overall Experience 
Rating:
2.0

Staff is great however I rented a storage unit for about 3 weeks and when I went to return the unit I thought I would get partial $ back.

Ryan Rosenberg  |  Overall Experience 
No reviews have been submitted for this location.

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