Customer Reviews for U-Haul Moving & Storage of Fullerton

6,992 reviews

920 W Commonwealth Av   Fullerton, CA 92832
(On Southeast corner of Euclid and Commonwealth, Across the street from Auto zone and Flame Broiler)

(714) 992-5770

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(714) 992-5770

920 W Commonwealth Av
Fullerton, CA 92832
(On Southeast corner of Euclid and Commonwealth, Across the street from Auto zone and Flame Broiler)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I wish I could remember the girl's name that helped me out. She is always there and is definitely an asset to U-Haul. I go there quite a bit and she is friendly, attentive and knows how to work with people in a great way. She deserves a raise in my opinion. Thank you.

Dean Jones 
Rating:
5.0

Customer did not leave a comment.

Linda Franceschi 
Rating:
4.0

Employees were great. Layout not so much. Not enough space for loading u containers. Had to wait for an hour waiting for another person to load their u container before being able to load mine.

Sokho Kim 
Rating:
5.0

Happy

Bryan Jennings 
Rating:
5.0

Customer did not leave a comment.

Matthew Khaddor 
Rating:
5.0

Customer did not leave a comment.

Josue Palma Olvera 
Rating:
5.0

Customer did not leave a comment.

JOHN DIGA 
Rating:
5.0

After sitting in the desert for six hours waiting on someone to help me I am not happy. I think I deserve a refund.

Sergio Angulo 
Rating:
3.0

Customer service was good, but it the service was very slow process.

Deyana McKoy 
Rating:
5.0

Customer did not leave a comment.

KYLE BEYM 
Rating:
5.0

No improvement needed. We had an excellent experience here with a very competent and efficient employee checking us back in. Thank you.

Joanne Lyon 
Rating:
5.0

Customer did not leave a comment.

William Reichenbach 
Rating:
5.0

Large Inventory Friendly service

Arnold Wenyon 
Rating:
5.0

I was helped by the manager Marki and she was friendly and got my rental and hook-up done quick and sent me on my on my move. When returning, Klenise was very efficient and friendly, returned my equipment in a timely manner. Great customer service by both.

Tara Matheson 
Rating:
4.0

Customer did not leave a comment.

Brian Ohnewehr 
Rating:
5.0

Customer did not leave a comment.

Karla Montoya Henton 
Rating:
5.0

All the customer service folks checking the unit out and back on were friendly efficient and it was a great experience

dennis martel 
Rating:
5.0

Customer did not leave a comment.

David Guzman 
Rating:
5.0

Marki was very polite and professional

PAUL RODRIGUEZ 
Rating:
5.0

Our experience was completely made by K. She was super sweet, accommodating and prompt. I would come back solely to have the ability to work together again.

Jessica Rotter 
Rating:
5.0

Customer did not leave a comment.

BRIAN ROUEIHEB 
Rating:
5.0

Customer did not leave a comment.

Christopher Tirado 
Rating:
5.0

Customer did not leave a comment.

BRIAN ROUEIHEB 
Rating:
5.0

Everything was ready to go when we got there. They made helpful suggestions for dollies, Moving blankets and mattress bags. All helped foe a smooth move.

Glenn Wilson 
Rating:
3.0

Better service, more active client service at counter and equipment return.

CONG DANG 
Rating:
5.0

Everything was just as expected. We got our truck and was able to move our items. Much easier than using a car.

Patty Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Daniel Cancina 
Rating:
4.0

Customer did not leave a comment.

Michael Humbach 
Rating:
5.0

Customer did not leave a comment.

Ray Claxton 
Rating:
5.0

Customer did not leave a comment.

Mark Stodgel 
Rating:
1.0

A lot

Connor Costello 
Rating:
5.0

The employees had me in and out fast and they explained everything well. I would like an alternate way to drop the equipment after hours. I cannot load the app on my phone. I was lucky that I was able to return the equipment before closing but it would have been a problem if I couldn't. I was told it would cost me an additional $20 if I dropped the equipment after hours.

MIKE ENGLISH 
Rating:
5.0

Customer did not leave a comment.

Bill Clemons 
Rating:
5.0

Customer did not leave a comment.

EUI LEE 
Rating:
5.0

Everything is fine

EDUARDO ROJAS 
Rating:
5.0

Excellent customer service. Friendly employees eager to make it a pleasant experience. There were several U-Haul dealers in the area that had a lot of negative customer support comments with mostly 1 or 2 star ratings. This location (920 W. Commonwealth, Fullerton) had mostly 4 and 5 star reviews with excellent customer service comments, so I chose them. I was not disappointed. Keep it up. Customer service does make a difference.

Bernard Clerx 
Rating:
5.0

Customer service was wonderful

ADRIAN GONZALES 
Rating:
5.0

I just wanted to acknowledge Klenise Foley for her absolutely superb professionalism and customer service. She was extremely pleasant and friendly. Very aware of all the process and answered all my questions. She was the only one there and she did everything! Awesome job Klenise. Thank you very much

Panagiotis Tsarnas 
Rating:
4.0

Make sure ur battery is in good condition before u leave but it’s a nice place.

Matti Lowery 
Rating:
5.0

None I can think of because my truck rental when very smooth from start to finish. I do not have the U-haul app, but using the text features makes the checking and out very easy, fast, and efficient.

Jorge Gomez 
Rating:
5.0

Customer did not leave a comment.

Brianna Gustafson 
Rating:
5.0

I know it can be busy at times but if an employee could walk you to the truck so that you are not wasting so much time looking for it. As a first time U-Haul customer I found this to be a slight inconvenience.

Kevin Lewis 
Rating:
2.0

I was not greeted very well, and was made to feel like I was unwanted. I waited several minutes to be helped despite being the only customer, I had to wait for the u-haul employee to finish changing a sign out for box pricing. I am happy to wait however the way that I was treated was terse and I felt like I was imposing. The check out was quiet and it took a while. I added a note to my order that requested a transit van instead of the Econo, because that is the type of vehicle we were given earlier in the week when we moved the gear out to the venue, and I wanted the same type for this rental to help us with the move back. However this was not addressed in the transaction by the person helping me, she just handed me a key to an Econo van. I asked her if I could have a transit because that was what we used earlier in the week, she got frustrated and clicked some buttons, but then said this is all we have for you. So I took the key and walked out to the yard to find the van.... This is not normal usually Im ether directed or they pull the vehicle up, this time I had to go find the van. To my surprise the van I was given was parked next to a transit van... so you can see my frustration. I left with the van, when I arrived to the venue to pick up gear I noticed that the low air in tire sign came on while I was driving and I had to deal with that, as well as the tire jack was not stowed away correctly and the plate that holds that in place was missing parts and the jack was just sitting in the back. This experience has been the worst Ive had, since using u-haul as one of our truck rental vendors. If it wasn't for proximity I would be looking for another vendor over this experience. I am going to chalk this up to someone having a bad day and hope that this is not the new normal for these rentals, but as a business owner I am keeping a closer eye on how I am being treated, and whether my business seems to be important enough. I don't always expect a certain type of vehicle. I find the transits are easier to get the type of road cases I have that moves my lighting equipment, strapped in tighter and the road cases fit better because of the shape of the van, but if they are not available we make do, however I do try and line up same vehicles for the trip back that we used on the way out so that the load is the same. This change in van and the seeming unwillingness in helping me get this, from the u-haul employee on that day made my gear move more difficult....

Steven Giltner 
Rating:
1.0

Went in to rent a vehicle without a reservation was told by a male employee no vans of any size were available only pickup trucks. I literally walked outside went on the app reserved the van I wanted walked back in and rented the van I wanted. The assistant manager a young woman who had helped me before was great. The male who told me nothing was available 5 minutes earlier finished helping me check out . No apology only mentioned in Spanish that I was just there to the assistant. Lying talking in Spanish thinking I didn't understand no apology unacceptable!!!

John Huenemeyer 
Rating:
4.0

Customer did not leave a comment.

Barbara Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Paul Burgess 
Rating:
2.0

The truck I was given had a faulty starter switch and while I was loading it, the battery drained. I had to call AAA to come and jump start the truck so I could take it back for a replacement. The replacement had like 139,000 miles on it and had to be cranked several times before the engine would turn over. I was worried the whole day and stressed out as a result..

Don Ferris 
Rating:
3.0

Customer did not leave a comment.

tom kiser 
Rating:
5.0

Everything is awesome

Nubia Calderon 
Rating:
5.0

Really good customer service.

Nancy Nava 
Rating:
5.0

Customer did not leave a comment.

Jose Garcia 
Rating:
5.0

SEGUIR ASI MUY BUEN EQUIPO Y BUEN SERVICIO QUE DAN YO CONTENTO CON USTEDES DE RENTAR TRAILAS ME FACINAN Y FACIL MANEJAR

jose montoya-avila 
Rating:
5.0

Customer did not leave a comment.

Jung hyun Choi 
Rating:
5.0

Customer did not leave a comment.

Emma Tungaraza 
Rating:
5.0

Staff was helpful and conscientious of my time. Able to answered questions and get me on the road quickly.

Art Burrola 
Rating:
5.0

Customer did not leave a comment.

Emilio De la cruz 
Rating:
5.0

Everything was perfect. No issues.

paul woo 
Rating:
5.0

Customer did not leave a comment.

LUCIA HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Patricia Sanchez 
Rating:
5.0

Customer did not leave a comment.

Adan Salazar 
Rating:
5.0

Customer did not leave a comment.

Ignacio Garcia 
Rating:
5.0

Customer did not leave a comment.

Christopher Tirado 
Rating:
3.0

It was showing low on air on one of the tires, The truck wont start, after several attempts only it started. Looked like a problem with the key.

ASHOT GABRIELYAN 
Rating:
5.0

Thanks

Fausto Mendez 
Rating:
1.0

The worst customer service i ever received from Uhaul. The person was so fucking cold and no instructions, no eye contact withth3 customer. She makes me fell like I am getting free Uhaul. I rented the moving blanket and she said they are inside the green back inside the truck. When I get home the moving blanket were not there. I called her and she said I will waive the $5 , but she never removed. My final bill does include the charge of $5

Yassine Charifi 
Rating:
5.0

The staff here is excellent. Customer service is exceptional, and my pick-up and drop-off experiences were quick and easy.

Anthony Wilson 
Rating:
5.0

Dylan was friendly and professional.

Yunping Liu 
Rating:
5.0

We had such a smooth and easy pick up and drop off that I can’t think of any improvements.

Donna Irving 
Rating:
5.0

Customer did not leave a comment.

LIONEL ZAROLI 
Rating:
5.0

Custom service representative was terrific. She was friendly and knowledgeable.

Steve Chow 
Rating:
5.0

Customer did not leave a comment.

JULIO MAGDALENOREYES 
Rating:
5.0

The gentlemen who packed my boxes were friendly and did a great, thorough job packing. No damage.

Pamela Kusuda 
Rating:
5.0

The truck did not look washed and the bed of the truck wasn't swept out.

Tammy Maldonado 
Rating:
5.0

Customer did not leave a comment.

Francisco Martinez 
Rating:
5.0

Good people

Juan Lomas 
Rating:
5.0

Customer did not leave a comment.

Alex Cabral 
Rating:
5.0

I Was surprised that it was busy, being Christmas Eve, but we got taken care of fast and effectively thanks to Francisco. I really appreciate all they do for us. Such an Amazing team at the Fullerton location!

Gladys Alvarez 
Rating:
5.0

Customer did not leave a comment.

Isaias Castro 
Rating:
5.0

Customer did not leave a comment.

Terrie Nettles 
Rating:
5.0

I’d like they ready for gas is full

KYONG KIM 
Rating:
5.0

Customer did not leave a comment.

jiom mauler 
Rating:
5.0

Customer did not leave a comment.

John Ranieri 
Rating:
5.0

Customer did not leave a comment.

Todd Oishi 
Rating:
5.0

I am happy with the service I received.

FRANK LUPINI 
Rating:
5.0

The morning manager was exceptional very professional and accomating.

LARRY DIAZ 
Rating:
5.0

Definitely recommending this location to my friends and family. Excelente, Friendly service from Klenise Foley and her Co workers. I truely appreciate it.

Gladys Alvarez 
Rating:
5.0

For a shipment of more than 2,000 miles, the U-Haul process was simple, secure and worry-free. Complete satisfaction.

Tony Korol 
Rating:
5.0

Customer did not leave a comment.

David Odell 
Rating:
4.0

Left tire low pressure in the tire

ramiro itza 
Rating:
5.0

Always a great experience at this location. From propane refill to rental pick up and drop off.

Joseph Echavarria 
Rating:
5.0

Want to explain the well maintained rating. While the van ran well and looked in damaged, there was a heavy gasoline odor. They made an effort to try to clean what appeared to be the source of the odor, but the odor remained. I assume whoever had it before us spilled gasoline and it was under the rubber mat. But otherwise the folks working there were excellent and the van ran very well and was east to drive.

JANE RANDS 
Rating:
5.0

Customer did not leave a comment.

Jonathan Silva 
Rating:
5.0

Customer did not leave a comment.

JOSE GONZALEZ 
Rating:
5.0

Always a Pleasure doing Business with Klenise. All her team is so helpful and friendly. Keep up the Awesome work.

Gladys Alvarez 
Rating:
5.0

Customer did not leave a comment.

ronald evans 
Rating:
4.0

Customer did not leave a comment.

TOBY ARONSON 
Rating:
5.0

Always a pleasant experience at this location.

Joseph Echavarria 
Rating:
5.0

The customer service team were very helpful and kind. Thank you and God bless you all.,,

IRENE BENNETT 
Rating:
2.0

I set the trip odometer wwhen I left. Cheated me a one mile on the mileage I drove upon return.

Anthony McElroy 
Rating:
4.0

Customer did not leave a comment.

Sherri Spilman 
Rating:
5.0

The staff was accommodating and polite. It made the entire experience pleasant and trouble free.

Carlos Isais  |  First Impressions 
Rating:
5.0

I’m grateful for your staff being super helpful and accommodating, When I moved to La Puente, I had a choice between one close to my new place and this location, there no comparison. That is why I always go back to your team at this location. Super grateful and blessed

MARTHA LEON  |  Overall Experience 
Rating:
5.0

Excellent experience. Easy and accommodating.

Martha England  |  First Impressions 
Rating:
5.0

No issues. Edgar, the manager was efficient and friendly. I needed short therm storage as my vehicle was totaled by an idiot driver. So need to come back later and pick up my things that were in my vehicle at the time.

Dennis Svet  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Grigsby  |  Overall Experience 
Rating:
5.0

Very helpful!

Priscilla Ruben  |  First Impressions 
Rating:
4.0

It's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.

India Palacios  |  Overall Experience 
Rating:
5.0

Great staff and storage. Thank you for the month when I was in need

Osvaldo Coutino  |  Overall Experience 
Rating:
2.0

only had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.

Ed and  |  Overall Experience 
Rating:
5.0

Good job

pamela bilek  |  Overall Experience 
Rating:
5.0

Exceeded my expectations thanks

William Misloski  |  Overall Experience 
Rating:
2.0

Customer service was terrible

Maria Hernandez  |  Overall Experience 
Rating:
4.0

Thank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!

Danielle Laurent  |  Overall Experience 
Rating:
5.0

I only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased

Peggy Krebs  |  Overall Experience 
Rating:
5.0

This location is full service and is professional.

THERESA Zepeda  |  First Impressions 
Rating:
5.0

UBox delivery and pick up was efficient and friendly. Would recommend to anyone.

Jaime McGrath  |  Overall Experience 
Rating:
2.0

Please reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.

Kirsten Smith  |  Overall Experience 
Rating:
5.0

👍👍👍

Sam Patterson  |  Overall Experience 
Rating:
1.0

Awful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.

Christopher Petzy  |  Overall Experience 
Rating:
5.0

Fullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.

walter moede  |  Overall Experience 
Rating:
5.0

Wonderful experience both in Louisiana and California.

bonnie manning  |  Overall Experience 
Rating:
5.0

you were extremely patient friendly and helpful during what was a difficult time for me. Thank You.

sandra groell  |  Overall Experience 
Rating:
2.0

Delayed delivery, although the delivery ladies were nice and professional.

Joshua Cheng  |  Overall Experience 
Rating:
5.0

Katie is the best! She works her tail off! Give her consecutive days off so a girl can rest!

Lindsie Lefort  |  Overall Experience 
Rating:
4.0

Had some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed

Michael Dion  |  Overall Experience 
Rating:
1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank Gil  |  Overall Experience 
Rating:
4.0

My experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van

Johannah Stapleton  |  Overall Experience 
Rating:
5.0

Monique provided excellent customer service. Thank you!

Angelique Andrulaitis  |  Overall Experience 
Rating:
4.0

Helped me well with recent U-box service.

Sae Chan  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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