Customer Reviews for U-Haul Moving & Storage of Framingham-Southborough

Rating:

4.0

My pickup was at 7:30am and there wasn't a representative to assist me with my pickup until after this time.

Rating:

5.0

Have a better program system to run fast . The cashier took a lot of time because of the computer system .

Rating:

5.0

The person at the counter was very nice and helpful. He even let us change from a pickup to a van without any hassle.

Rating:

5.0

Very professional and efficient.

Rating:

5.0

Give clients an explicit verbal reminder to take the truck out of tow/haul mode when it's empty. The truck has a fairly large sticker about this, but I didn't take it in given everything else I was trying to absorb about the truck and getting ready to drive it. Turning tow/haul mode off makes the truck easier to drive and saves fuel. Thanks.

Rating:

5.0

Everything ran smoothly from pickup to drop off. Staff was wonderful

Rating:

5.0

My rental representative was very professional and helpful.

Rating:

5.0

Kazandra was so helpful and friendly, making sure that everything went smoothly

Rating:

5.0

ALL ARE THE BEST IN THE OFFICE. I,M HAPPY FOR CHOOSE U HAUL STORAGE. THE PERSON IN THE DESK ARE THE BEST.

Rating:

4.0

Your app is a total disaster. If there were another game in town that didn’t have this app, I’d go there. And you penalize those who don’t use the app. Go back to using humans. We deserve it.

Rating:

5.0

Opposite of the first location and redeemed my confidence in this company.

Rating:

5.0

Great location.

Rating:

5.0

This Ann Yamartino and I accompanied Cyndi to rent the space and was absolutely impressed with everyone who was there We pulled and were a little confused because my daughter was driving the u haul van and we weren't sure where to park, & within less than 2 minutes someone came out to us and helped us park. Every single person we met went over and above for us They took the time to show us all the differnt options and walked us through the process I would definitely recommend them to anyone who asks. My daughter is still selling real estate and has been asked about storage before but couldn't help the customer because she wouldn't recommend a company unless she herself had seen the place and now if asked again she won't hesitate to recommend your u haul in Southborough

Rating:

5.0

the easiest experience i ever had in finding a storage spot. no over selling.very friendly staff.answered all questions .the tour was thorough .made me feel welcome.i highly recommend

Rating:

5.0

The person who helped me check out went above and beyond to assist. He makes uhaul look good!

Rating:

5.0

Signage for returned trucks could use improvement. You have to go all the way around the parking lot to find the dropoff.

Rating:

4.0

Everything went really smoothly except for the app. It was not working for the returning the vehicle step. Luckily, I arrived early and someone helped me check in.

Rating:

5.0

I am extremely satisfied

Rating:

5.0

Danny was extremely helpful and friendly.

Rating:

2.0

We couldn’t get into the lock box and called for help, the first rep that called us back after 20 minutes Ruby hung up on us, the second rep helped us, finally. We were standing in the cold for an hour trying to get into the lockbox. Furthermore, the truck was below full. I had to put 10 gallons of gas in it to go 80 miles. Does that can get 8 miles to the gallon? I don’t think so. The whole experience was bad and I will go elsewhere when I move in July. A total rip off

Rating:

4.0

Overall I had a good experience, I was moving out of a storage unit and renting a truck. I do have to say, this facility is massively understaffed/. The gentleman that helped me was great however he seemed to be the only employee doing all of the tasks - running the desk, checking in and cleaning returned trucks. When I arrived and when I was looking to leave I had to track him down and while I was moving out, the elevator was broken (I got stuck) and we couldn't find anyone to report the issue to

Rating:

1.0

Pricing was totally incorrect and different from booking it took nearly an hour to resolve

Rating:

4.0

The place and ambience was good, there is only one associate in the morning around 9.15 and was busy with customers.I booked the tail open type truck, the associate provided me the keys and showed me the truck, which is filled with snow of 3-4 inches all around, I had to spend an hour to clean and make it to dry for usage

Rating:

5.0

Everything perfect

Rating:

4.0

Nothing really to add

Rating:

5.0

Great experience. Will rent again.

Rating:

5.0

N/A

Rating:

5.0

I dealt with 3 of the staff members in total (phone and in person) and all were very pleasant and professional. Nicely done 👍

Rating:

1.0

GM at the facility has no etiquettes and empathy towards customers who drove long to reach the facility. My brother-in-law who booked the U-Haul truck to drive from Canada also booked the storage with it. He used his Drivers license as an ID for the booking. When we were checking in, his ID could not be entered into the systems as it was Canada issued license. It indeed was a poor software used by the facility. Patiently waited for Daniel who was checking in to resolve this. He was unable to resolve and not his fault as it was system limitation. Called GM for help. She tried for 5 minutes and said it is Canadian license which is not US issued and hence it does not work. We do not agree with that as other person either wit US license or Canadian is allowed to book storage, which my brother-in-law did using his drivers license on U-Haul website. Facility system not accepting is not our fault. GM made us feel that we do not know anything. So, we finally gave option of using my license as it was US MA issued. The system was slow and it took further 40 minutes to get us checked in. My brother-in-law just expressed concerns to Daniel that when he can make booking with his Canadian ID and why the system does mot have an option to save the same ID at check in. GM took that offensive instead of taking it as a feedback. She stepped into conversation between my brother-in-law and Daniel without any apology or excuse for interrupting. So, my brother-in-law said he was talking to Daniel and not her. For which, she took her attitude and rudeness to next level and said it does not matter I he want to talk to her not but she will still speak. She even threatened us that she won’t allow Daniel to switch main contact as me from my brother-in-law and will not allow us a place at the storage if we do not listen to her. I know this is going to be read by her. Who are you GM? Is U-Haul storage owned by you or are you GM of the world. You made us wait for 2.5 hours after a long drive from Canada and no apology from you for making us wait so long. If it was not Daniel on that day, you would have taken conversation to next level without our fault but yours. My brother-in-law paid USD 1400 for the entire contract and you threatened him. God save U-Haul storage if it is managed by you. Learn how to talk to customers before carrying GM tag.

Rating:

3.0

I was a customer for 2 years and when I moved out the manager was a jerk. They are still sending me invoices even after I moved out

Rating:

3.0

Car trailer Broken ratchet and ripped straps both sites, so bad.. noises in anel or wheel bearing.

Rating:

5.0

I was an early adopter. Great access, great hours. Very clean, well lit and well maintained. Could be a model for others. Very cost effective as well

Rating:

3.0

Experience with the associate who handled check out was good. But GM of the facility has no etiquettes to talk to customers.

Rating:

5.0

The final drop off location is good but the overall drop off experience was horrible. They changed my drop off location 3 times, and the second one was a small shop with no space and they say I can’t drop off there. Don’t think there’s any communication between the different uhauls and they’ll change you to a random location at any time. Had drive around town from uhaul to uhaul until they accept the truck return

Rating:

5.0

Kassandra the mgr. was exceptional! Always pleasant , knowledgeable and supportive. Made my overall experience with Uhaul uncomplicated and smooth. Thank you!

Rating:

4.0

That truck is quite old and it shows. The suspension is shot and the plastic surfaces are worn and breaking down

Rating:

4.0

Thank you for everything I appreciated

Rating:

5.0

Excellent customer service. Left me confident to tow

Rating:

2.0

You had one person working on a busy Saturday. I spent an hour waiting in line for my reserved truck to the point that you called me to give me grief about having not picked it up yet. You have only one person on and he’s insanely slow. Plus the truck I got had 150,000 miles on it, one door didn’t work and every surface on it was dented broken and shoddily repaired. If it was repainted with house paint and a brush I can only imagine the lack of care for it mechanically. Really bad. You are a billion dollar corporation. Do better.

Rating:

5.0

Great customer service! Very happy all around.

Rating:

1.0

I return the truck on exactly time i was supost to return on Suynday, but unfortenately the app did not work and I took some picture my self to prove I return on the right time, so left the key, contract on drop box. Tuesday on I got the final invoice, they charge me a extra day, so I called the store and I spoke with the manager, He just did nothing and I still be charged extra,.Horrible customer service, They should look for real managers, nothing somebody who does not take care of simple things like this....

Rating:

3.0

You shouldn’t have the customers move the dolly by themselves. Where is all the help? Plus the entrance was just about blocked. We barely got around. The people there were not able to answer any questions either.

Rating:

5.0

As in the past Daniel was helpful, courteous and professional.

Rating:

5.0

Excellent service

Rating:

4.0

The person working there was fine, I was supposed to pick up the trailer at 8 AM and they didn’t open till 93 different people told me 8 AM was fine which screwed up my whole day and then they charge me $135 for six hours? I’m not real happy about it and I’ve emailed the chairman CEO.

Rating:

5.0

The staff were helpful and polite. The transaction went perfectly.

Rating:

5.0

The employee that took care of me was very pleasant! He was thorough, listened to my needs and made suggestions concerning the mileage that saved me money and got me exactly what I needed. The process was quick and painless and I would absolutely go to this location again because of him!

Rating:

3.0

The person that was working the counter was fantastic. He was very helpful and working as fast as he could. The problem was that he was the only person working there so it took a while to get to me. Why there was only one person working on a Saturday morning I don't understand. I was waiting in line for over 1/2 hour to get my equipment.

Rating:

3.0

Easy to access. Helpful staff, but long wait times due to there just being one person there and four of us trying to do business at the same time.

Rating:

4.0

They had told me that I needed to rent a 26foot truck to tow the car dolly when I went on the app to rent the dolly it said that I could use my 09 silverado 3500hd but when I went to pick it up was told my truck would not work to tow it and they never even went to look at my truck

Rating:

5.0

Nothing

Rating:

5.0

Again, friendly service and soo easy to return through the app. Pull in, take some pictures, unhitch and go!

Rating:

5.0

Ryan was very helpful, and responded to a problem we had with the first trailer we rented, and quickly exchanged it for another. We were then able to proceed with our trip without any issues. Would highly recommend this location over others in the area.

Rating:

4.0

Customer service was excellent.

Rating:

1.0

charged my card twice

Rating:

4.0

On weekends there aren’t enough staff to assist with service. There were 5 people in front of me & I just wanted to purchase a lock, so I left & bought it elsewhere.

Rating:

5.0

Best customer service. The manger was very helpful and understanding. Gave me the best advice for my needs

Rating:

5.0

He was great!!!!

Rating:

5.0

Absolutely nothing! The staff is friendly, helpful and just plain wonderful at this location. the whole experience was quick and painless.

Rating:

5.0

Kazandra was amazing she went above and beyond and explain to me the steps, I would highly recommend this location for rental, and supplies.

Rating:

5.0

The staff is very friendly and helpful. I’ve been there a number of times in the last month and need to rent another trailer next week and I will go back to this location. Well stocked truck and trailer inventory

Rating:

3.0

Get more help. The man who helped us was excellent, calm and very good but he had a long line and the phone ringing non stop while we waited. He handled everything well but he shouldn’t have to do that all himself. Give him a raise while you look for help for him!

Rating:

5.0

Daniel was exceptionally GREAT! I was so pleased to be greeted by his smiling face and quick help. I have had several poor experiences with other UHaul locations in the past. It was a pleasant surprise to have this experience be easy, problem-free, prompt and friendly. Give Daniel a raise! Thank you!

Rating:

1.0

Probably some of the worst service I’ve ever Received at a uhual place/ anywhere In general. I’m driving the extra mileage to never go here again even tho it’s the closest to my house. Took me over 40 mins in total to actually leave and about the same to drop it off again . The employee was by himself running around trying to serve a few customers . Zero help . You can’t hire more help ? You charge $150 per unit… I’ll never come back to this location . And I’ll make sure to tell my friends the same

Rating:

5.0

Truck needed to be repainted: large spots of flaking paint on hood.

Rating:

5.0

Prices are higher than average , which is the reason we chose to leave Else facility and staff are excellent

Rating:

5.0

Service, location, and prices were excellent!

Rating:

5.0

Great staff. He is very helpful!

Rating:

3.0

The place where I was supposed to leave my trailer is on a slight hill. I disconnected the trailer, and it started to roll. I caught it, hurt myself pulling it back uphill, then injured myself again trying to reconnect it to my truck so I could pull it to a flat place. Dangerous.

Rating:

5.0

There is only a concern related with the availability of elevators. There are supposed to be 2 but in reality only one is useful. This has going on over a year. Thus, I would like to encourage to fix the elevator, I suppose expensive fix, as soon as possible to avoid such a frustration!. Thanks

Rating:

4.0

The second elevator needs to become operational. You need more staff as many times the sole staff member is dealing with vehicles and no one is in the office. That, or set up an intercom/cell number to call to have some come to the office.

Rating:

5.0

Thank you to Daniel and Cassandra for their assistance in making this a very positive experience all around. Would definitely recommend to others.

Rating:

3.0

There was only one person working the whole facility when I checked in and it took about an hour to complete the transaction.

Rating:

2.0

Only one elevator that never worked well - doors were not useable or consistently locked/unlocked. Returned Boxes were not accepted. Will not be using Uhaul for the foreseeable future.

Rating:

5.0

Daniel was very patient and helpful.

Rating:

5.0

Kazandra was an incredible employee. She runs that location as if she owned it. She was very helpful to me on 4 different occasions and took the time to complete several tasks for us.

Rating:

2.0

All of the higher grades were EVENTUALLY true, once Ms. Baez-Sughrue arrived. Before that time I waited in a line of about 10 people - those ahead of me had been there for 2-3 hours (truthfully) just trying to collect reserved trucks or even just the keys from a processed app reservation. I had picked up a truck with ease earlier that morning using the app in Natick and only needed to find my pre-rented storage space. Service was astonishingly slow, run by a solo gentleman who was doing his best but struggling to keep up. He completed every aspect of each order before turning to the next person in line, even if that meant accompanying people outside while they evaluated trailers, or actually cleaning a truck for them. People were yelling for him to just let them take the dirty truck because they had been waiting so long. It was pretty bad. When the manager finally arrived (I believe it was Ms. Baez Sughrue), things moved far faster, but I had been in line 90-minutes before that happened. There was deep frustration among those waiting. After that, the higher ratings above kicked into place. I'm sure things run more smoothly in general, but it was a terrible morning at this facility.

Rating:

5.0

facility clean and staff were very friendly and helpful.

Rating:

4.0

The young lady that checked me in was incredibly helpful and I could not have been more pleased. My only comment is that when you follow the prompts on hour mobile for how to return the vehicle, it takes you through all the steps and says to drop the keys in the drop box. There was no drop box. I went back inside to be told just leave them in the truck. That could have been made more clear.

Rating:

2.0

The staff are not supported well enough. I wanted over 2 hours for service and had to pay my movers hundreds of dollars more as a result. The elevators were not maintained and only one barely worked. This facility clearly cares more about stuffing money into the owners pockets rather than providing a decent service.

Rating:

5.0

The staff was very nice and patient with me during a very difficult time for me.

Rating:

5.0

Unit was clean and easy to access. The staff was excellent. They were friendly and provided guidance and quick answers for any questions I had. Overall, a great experience.

Rating:

4.0

Truck rental was easy and handled efficiently. Staff was able to answer my questions about storage and trucks.

Rating:

5.0

Broken elevator

Rating:

5.0

I had an unexpected remodel to fix a broken pipe under my slab and needed to find storage for items previously stored in 3 closets and 2 bedrooms. I was able to reserve the unit online and start moving things in the next morning. I received an email with the unit number and a security code to the facility. UHaul was conveniently located. The place was very clean, well lit and temperature controlled. There were also security cameras throughout. Finding my unit was as easy and a lock was waiting inside. I moved everything in and didn’t have to think about it. I even found out on my last day that their system wouldn’t check me out because my unit wasn’t secured. I would use them again.

Rating:

5.0

I had experienced mold in my unit but Kazandra was incredibly professional and helpful. She was quick to take action while being empathetic. Most people in my situation sould have left very upset but Kazandra handled the incident with speed, poise, kindness and professionalism. I can see why she's the site's GM and hope she continues to grow her career in a leadership role within U-Haul. Yes, you need to promote her! I know talent when I see it. :)

Rating:

5.0

Kasandra was awesome. Efficient and professional! Wonderful experience.

Rating:

5.0

Computer problem was slow.

Rating:

1.0

staff was friendly but not aware of their effect on the customer. I secured a space by phone at 3PM I gave them my credit card and they said the roof was on floor 3 The reservations staff told me I could complete the transaction when I show up later - I told them I would be there after 5 - they said I could get in up until 10PM.- trying to sign in turned out to be a big waste of time I showed up at 5:30 - no way to get a code to get in I was shuffled to three customer service / reservations people, none of whom were aware of the case so each iteration required a complete set of data input. Totally a waste of time and very frustrating after a long drive and long day moving stuff out of my recently deceased mother's home. I did not find anyone with whom I spoke truly knowlegdeble about how the UHaul system worked so we gave up after wasting an hour at the UHaul site and went home with the loaded trailer.. I went back the next day after having had to secure our open trailer full of belongings with a tarp. we checked in (it took another round of torturous data input - why UHaul has such crappy records I can't imagine) and got our room the elevator turned out to be only about 5 feet deep and not too tall or wide - like a small office elevator - two small for our tables. I asked where the freight elevator was - or what size the elevator next tot he one we found working was - no one knew the answer. I then asked the store attendant for another room on the first floor he said he only had 5 x 10 he took me in to look at it - it was only 5 x 8 - so I asked how much the kid said he did not know and we went back to his desk after several long minutes he said it would be 69.99 - I bought it but the invoice said I was charged 79.99 - he could not fix it. we made it work. Had I known I would encounter any of these delays or hassles I would have gone to a different storage company. I called your store to talk to you but got central booking - please - this is not a good way to run anything let alone the biggest outfit of its kind in the country.

Rating:

3.0

The extra charges were annoying.

Rating:

5.0

There was a young man at this location that was always very kind, helpful and had an answer for all of my questions.

Rating:

4.0

Waits are a little long at times when there is a line since only 1-2 counters are open. The staff are really helpful, reliable, friendly and professional. The place is well secured, clean and well maintained.

Rating:

4.0

Although the online move in was easy and all that, when I got to the facility the Disc lock was not in the unit. When I went into the office to retrieve my lock the guy didn’t know what I was talking about and he wanted me to show him my order he was didn’t even know what he was looking at. I said, what do you need to see? Then he just handed me a disc lock that was randomly on the desk. Which is fine but it was totally weird.

Rating:

2.0

Wrong information was noted at intake and although I corrected info several times it still resulted in incorrect phone numbers, incorrect lead numbers causing my 82-year-old mother to be awakened first thing in the morning several times, and having her contacted when there were problems with the unit. Also, there was a leak in the unit and the damage was underreported to me by the manager. While she said clothes became day, movers discovered water damage to other stored items (I.e. cds and shoes). Overall a VERY disappointing experience. Will never use this particular location again.

Rating:

5.0

Excelente atención ,muy profesional, quedo muy contento y agradecido 👏

Rating:

3.0

Only oner elevator was operating which needlessly extended move in time due to multiple families accessing their storage units simultaneoulsly. Apparently, the second elevator has been out for some time and they are not freight elevators. Needs an upgrade.

Rating:

5.0

Very clean facility

Rating:

3.0

Other than a flooding problem and receiving a settlement I was satisfied with the entire duration of my stay.

Rating:

4.0

Only one elevator was working slowing progress facilities are clean

Rating:

1.0

From the start of checking in I was upset upon arrival. When booking this unit I was promised a first floor unit which is why I went with this location and this company. Upon arrival I was told no first floor units were available only third floor units. At that time it was too late to change as my uhaul truck was already at the location ready to be unloaded by my movers. I’m addition it took my movers significantly longer to move my truck belongings. This location has no freight elevator so some of my belongings did not fit. And also only 1 elevator was in working condition. For such a well known reputable business I was beyond shocked at everything listed above.

Rating:

1.0

Don’t even know where to start. At least one elevator always broken. Have called the overnight line when the doors were malfunctioning and was told to “fu*k off”. You have 1 person who can do their job while everyone else just sits around. Checkout took almost an hour having 3 people in front of me in line. You tell people dumpster can be used but then say “there’s a change in policy” and won’t update signing. Your prices in store are tagged lower. You refuse to homer the price written on tags but also refuse to edit the tags. Must be nice to be able to collect a paycheck and not do anything. Also, I’ve been there almost everyday the last week. Bathroom hasn’t been cleaned once and the same trash has been overflowing. This place is a joke. For being a “new” facility, it more rundown than most. I have switched to extra space storage and already feel better about the decision.

Rating:

3.0

Not all staff was unfriendly. Luis was very friendly and professional. I can’t say the same for the GM on shift. She was very rude. She had a very disrespectful tone over a question I wanted answered because I was confused about. She also argued with me just because I said rude here. GM asked for a 3rd contact to be verified before I get a storage. I asked if the same address can be used she said no. I then said I don’t have no one else then in a rudely tone she said I can’t rent storage at location. After a few minutes she became friendly.

Rating:

5.0

Everything about my move in experience was informative, professional, and awesome. Best prices around Metro West.

Rating:

5.0

Team was great. GM

Rating:

4.0

The staff was always helpful here but the only complaint I have is that the second elevator was out of service for the entire summer...so that made my experience less favorable. On the busy weekends there was only one elevator which was not fun. Seems like too long to be out of service.

Rating:

5.0

I'm very happy renting an extra space at U-Haul Moving & Storage of Framingham-Southborough. The staff was an absolute professional, with great attention to detail and my needs and concerns throughout the process. I couldn’t be more happy with the attendance they have done for me. I will hire them for any future projects moving forward and I highly recommend them.

Rating:

5.0

None

Rating:

5.0

Very clean and well maintained. Elevators could be bigger but not much can be done about that

Rating:

5.0

Kazandra and the staff were extremely helpful and friendly. Facility was clean and it was great to see pest bait stations in each unit. The entire experience was the opposite of a Public Storage facility we were leaving. The only downside is one of the two elevators was inoperable but the move worked out OK.

Rating:

5.0

Never had one problem - totally happy with the use and ease of accessing the contents of my unit. Thank you!

Rating:

4.0

Only one elevator is working. Hopefully the other one will be fixed soon. Helpful stuff, clean facility.

Rating:

5.0

Thank you so much for your assistance. It was my first time using these services and you made it very easy. I will come back here in the future

Rating:

5.0

Staff was AMAZING!

Rating:

3.0

The facility has Only 2 elevators for 5 floors and ONLY 1 was working! This is not acceptable since there were many people trying to use it. In addition, the A/C wasn't working in the middle of the summer with high humidity. You need to fix these problems at once!

Rating:

2.0

I reserved a truck, and when I arrived on the day of my reservation there was no truck available. I had to spend an extra hour+ of my day driving when I was already on a tight schedule. Unacceptable. That said, the staff was friendly and helpful.

Rating:

5.0

The Framingham staff all had a very positive attitude and worked to help make every step of the process pleasent.

Rating:

4.0

The female office manager, Carizza, was absolutely wonderful. The only thing I found to be hard was the 2nd elevator was out of order, so it took the party who came in after I did a while. All in all, a very good experience. Tim was excellent as well.

Rating:

5.0

The facility is very nice and convenient. I’d like to point out that Ms. Baez was extremely helpful, polite, knowledgeable and professional. Ms. Baez is an great example for any employee and buisness to follow. Thank you, v/r Richard Stroud.

Rating:

4.0

Just difficult getting an answer sometimes

Rating:

5.0

Kazandra was awesome. She went above and beyond in setting up our storage. Thank you.

Rating:

5.0

Kassandra went above and beyond. She was patient and took her time to show me the unit and explain the process in the most professional and friendly manner. THANK YOU

Rating:

4.0

24 hour access would be nice

Rating:

5.0

Kazandra was very helpful on the move in and out. Highly recommend this facility

Rating:

5.0

Excellent customer service!!!

Rating:

5.0

You guys are running a great business.

Rating:

5.0

Great customer service.

Rating:

1.0

One elevator has been broken for two years. Stuck on our floor for over 10 minutes waiting for the one that worked. Unit rented to us under false pretenses. Horrible experience.

Rating:

5.0

The Framingham uhaul staff is incredible and the storage facility is clean, well-maintained, and secure. The facilities/amenities are great (e.g. restrooms, moving carts, etc.), functional, and easy to use. I’d recommend Framingham uhaul storage to anyone who asked.

Rating:

4.0

Please hire more staff. This location was very busy. Everyone was very kind and helpful but you need more than one person working!

Rating:

5.0

I realized I needed a bigger unit after 1 week and these people made it very easy to upgrade to a larger unit.

Rating:

4.0

Staff was great and extremely helpful. Only glitch was that the lights wouldn't turn on above our unit's row, and the repair had to be called in.

Rating:

5.0

The general manager, Cassandra, is super helpful and accommodating. Made the whole process super easy! Big thumbs up to her.

Rating:

5.0

amazing staff, very helpful.

Rating:

2.0

The unit rented was a a 10 by 15 by 10, and the unit we were placed in was 10 by 10 by 10. Now we have to move everything again. I would like a phone call back as soon as possible, this is unacceptable.

Rating:

5.0

The attendant, Sean, was very personable and gave a helpful intro tour.

Rating:

5.0

Great personnel!

Rating:

3.0

We rented a truck and storage space on 1/28. Overall the experience was ok. My partner and I were shocked at the complete lack of attention from the gentleman working the counter. He did not look up once from his phone when we walked in. And as he was entering our information into the computer, he was scrolling on TikTok as he was typing. We’ve all worked in retail and customer service and I’m fully aware it’s not the most glamorous gig. But this guy was on a next level of not caring or showing an ounce of professionalism. One of the elevators stopped working while we were moving in and another customer went up to tell him, and he just shrugged. Side note on the elevators; I would think a large storage facility would have big freight elevators.

Rating:

5.0

Great accommodations all around, will definitely rent from this location again.

Rating:

5.0

Great employee at store. Amazing and friendly person. Highly recommended.

Rating:

1.0

No cargo elevator. 1 out of 2 elevators isn't working properly. No light in storage units.

Rating:

5.0

Staff working were extremely helpful and knowledgeable. I will use again. Thank You!

Rating:

1.0

You people at your rental facilities are amazing. Andy at the Mobil Station in Ashland that I was sent to first and Jamal at your Southborough facility were awesome. The night manager who checked me in at the end of the rental was also exceptional. These are great people who represent Uhaul extremely well and very professionally. Your reservation management system is atrocious. My sons and I had a very tight schedule to move our things from the storage unit to our home in Rhode Island. We wasted over 2 hours because of your horrible reservation system. I called and made the reservation working with a very nice and professional Uhaul representative. I needed a 15’ truck for a one way rental, furniture pads and a hand truck. I received an email with instructions to pick up the truck at the Mobil gas station in Ashland. Andy was awesome and tried several times to help process the reservation. I went in line and repeatedly filled out my data including the photos of my license three times. After the third completion of the forms I received another itinerary to pick up my 15’ truck at your Southborough location. I wasted almost an hour, but I was hopeful we would get back on track since the Southborough facility is only 15 minutes away. We got to the Southborough facility and Jamal told me he had no 15’ trucks only 10’ for one way rentals. He said I could go to your Natick facility to get a 15’ truck. I already wasted too much time in Ashland so we said we would try a 10’. Turns out it was not tall enough and it had no ramp. Jamal said he could rent me a 20’ but it would have to be a return. That’s what we ended up doing. The truck was fine and was actually a pleasure to drive. The people and equipment are great but your reservation and asset management system SUCKS and caused us to waste over 2 hours we did not have to waste. FIX IT!!!!!!

Rating:

5.0

Kasandra, Jamal and another employee present during my check in were excellent.

Rating:

4.0

The only reason I did not give it an excellent rating is because I was initially given a first floor unit, but when I went to put my things in the unit it already had someone else’s lock on the door. I had to take a third floor unit which is fine, but not nearly as convenient.

Rating:

3.0

There are 2 elevators. I was told that the broken one would be fixed. I saw no indication of the elevator being fixed. It actually looks like it has not been used. Begs the question; how long has it been broken? Working elevator is loud and incredibly slow. Gets expensive paying movers when you have to wait forever for the elevator.

Rating:

4.0

My truck had a kick that didn’t work and the oil light was on. Other than that everything about my experience was great.

Rating:

5.0

You made it easy to move in. No complicated lease, no unexpected fees. Now, just do y raise the rent 50% every 3 months like other facilities and you’ll have a customer for life.

Rating:

5.0

This is my third rental at this facility. Rhea has been informative, pleasant, and professional. I have family members who plan to rent here now. I will continue to recommend this place.

Rating:

2.0

Found out after move-in that there was a major water/flooding problem on the first floor. I have major damage to my leather sectional as well as another leather rocker recliner. Also damage to two antique bedside tables and a wood storage unit for the living room. Other damage to shoes. Pocketbooks and to now unknown other items in second storage unit. Judith Irwin. 717-449-6276

Rating:

5.0

I love your service all across the country. Thank you