Customer Reviews for U-Haul Moving & Storage of Fox Valley

5,772 reviews

195 S Rte 59   Aurora, IL 60504
(SW corner of Route 59 and Ogden)

(630) 820-0322

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(630) 820-0322

195 S Rte 59
Aurora, IL 60504
(SW corner of Route 59 and Ogden)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Roni Thevenot 
Rating:
1.0

The light skinned black guy at the front had a very nasty attitude to the point where it made me uncomfortable. I wanted to text my fiancé to come inside but I remembered he left his phone at home. I’m not sure what was wrong with this guy but he was unwelcoming. When I first walked in I greeted him with a warm good morning, he didn’t say anything back I got to the front desk and I said hello how are you? He looked over outside and told me I needed to move a vehicle. I told him I am the passenger of the vehicle, I’m not sure if he thought I drove but I had to make it clear. He said “I don’t care” I then asked him if he was ok.

nicole richardson 
Rating:
4.0

I haven't tested the wiring yet so I cannot comment. Install was about 2 hours

David Patush 
Rating:
5.0

Installation went very well.

DOUGLAS MANTOOTH 
Rating:
5.0

Customer did not leave a comment.

bob hurst 
Rating:
5.0

Nothing. Kevin was great to work with!

Kevin Brown 
Rating:
2.0

Dirty overall. Rent too expensive. General water and bug damage in unit. Not work the price.

TIM THORPE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAVETTE SHAFFER  |  Overall Experience 
Rating:
5.0

Everything went smoothly but the app wasn’t working on my phone. Kept giving an error msg every time I entered the code to log in. Other than that, it was a good experience overall. Just the per mile rate is a bit on the higher end if driving more than 50-60 miles. Should get a discount.

AHSAN UDDIN 
Rating:
5.0

The lady that assisted me and my boyfriend was wonderful and kind. Truly great customer service!

Anna Werner 
Rating:
5.0

The checkout staff, and the return staff. Were pleasant knowledgeable, and a joy to work with. Thank you.

DENIS NERVIG 
Rating:
4.0

The after hours drip off was very unclear and confusing. The app didn’t show my reservation. I called. They told me abou the website. It kicked me off before I could submit a picture. I thought I already paid but it asked me to pay again. I don’t know if I got charged double or if it went though or if the return was closed.

Kirstin Peahl 
Rating:
5.0

Efficient and friendly.

Robert Hopkins 
Rating:
5.0

Staff was knowledgeable and fast.

Nallely Tinoco 
Rating:
4.0

Customer did not leave a comment.

Jill Kline 
Rating:
5.0

Customer did not leave a comment.

somesh purohit 
Rating:
5.0

Easy to schedule on line. Good follow up and follow through. Price was very competitive and instal was ahead of schedule.

Mark Sanderson 
Rating:
5.0

Sandra is very nice person to deal with and pleasant.

kishor patel 
Rating:
5.0

Rented a trailer the last three weekends in a row. Every time the guys have been really helpful and quick.

Gary Hipperson 
Rating:
4.0

Great customer service. Online adjustments are a huge win. Thank you

Dontaniel Kimbrough 
Rating:
5.0

Bryan was sooo nice & efficient with finding the right size truck I needed for my load. Will definitely rent from them again!

Irene Temple 
Rating:
5.0

I didn't catch the name of the guy that set me up. Really cool guy though. Knowledgeable with a good sense of humor.

Daniel Cox 
Rating:
5.0

Customer did not leave a comment.

Kristie Clemens 
Rating:
5.0

Customer did not leave a comment.

JOE WANG 
Rating:
5.0

The guys were the best very helpful the greatest

CARREN GENTLE  |  First Impressions 
Rating:
5.0

Excellent service. Got it and out when expected. Customer service was great!

Teresa Schmult 
Rating:
5.0

Customer did not leave a comment.

dan fitzgibbons 
Rating:
1.0

When I came to rent a trailer they couldn’t scan my driving license. So they said we can’t give you a trailer. Bye bye. Noone even tried to solve the problem. Luckily I manage to do online reservation and upload my driving license. Useless workers in the branch

Roman Popko 
Rating:
1.0

Elevator broken on day of move-in. Why is there only one elevator for the entire bldg? Woman at counter was unapologetic and totally indifferent to us offering no solutions other than, "there are stairs." We wasted time, money and gas loading a uhaul, driving to the facility and then having to drive back home and unload the truck. There was no possible way we could have moved our stuff in using the stairs. There was no way we could have moved in using the stairs. It would have been extremely exhausting and so time consuming, we would not have made it to our other destination that day. I have knee problems and could not have made all those trips carrying heavy boxes up stairs. What makes this situation worse is that I had spoken with a man at this facility the day before to reserve our unit. He was aware we were moving in the next day and made no mention of the elevator being broken. We know it was broken that day before. There were some gentlemen there attempting to move in a second time and told us the elevator was broken the day previous. What a dumb facility. Only one elevator. No communication with customers regarding state of said elevator. And sullen, indifferent staff manning the front desk. We got this unit free for a month and I don't even want it anymore. I rather pay a different company like Metro Storage.

julie Kalnbach  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sergiu Pascal 
Rating:
5.0

Everyone at this location is friendly and helpful excellent customer service!!!

Yolanda Wallace 
Rating:
5.0

Customer did not leave a comment.

Douglas Schuhler 
Rating:
5.0

Customer did not leave a comment.

Richard Tronolone 
Rating:
5.0

Customer did not leave a comment.

Akash Boppana 
Rating:
1.0

Have rented trucks before, got a storage unit and have had to push my move back 2 times because their elevator is down. Everyday, it was supposed to be fixed the following day. Will be canceling contract and never got to use it.

CABRIA GRIFFIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

harkesh gahlot 
Rating:
5.0

Customer did not leave a comment.

MADELINE PEARCE 
Rating:
5.0

Made the process so easy I’m looking for reasons to need a moving truck

Thomas Cho 
Rating:
3.0

I tried to check in through the app. Filled everything up and there was no confirmation at the end. I had to go in give all my information again. What is the point of having the app then?

Samuel Davidson 
Rating:
5.0

Customer did not leave a comment.

Robert Zieman 
Rating:
5.0

Customer did not leave a comment.

michael greer 
Rating:
5.0

I always get great service from the staff. They are friendly, helpful, and polite. There is always plenty of staff around to assist customers. Keep up the good work on the mobile App. So many companies have apps that are really awful but the U-Haul app is easy to use and effective.

Daryl Monge 
Rating:
5.0

Customer did not leave a comment.

Anshul Jain 
Rating:
5.0

Customer did not leave a comment.

nastasha mcallister 
Rating:
5.0

Keep up the good work

william burns 
Rating:
5.0

Nick and Matas were great, helpful and exceeded all my expectations!

Glenn Hoormann 
Rating:
5.0

Great service and clean vehicles!

DAVY MOY 
Rating:
5.0

The vehicle was smelly and was not clean inside.

Sameer Shaik 
Rating:
5.0

Customer did not leave a comment.

Lon Lademann 
Rating:
5.0

Customer did not leave a comment.

Darlene Harmon 
Rating:
5.0

Excellent and efficient service was provided with the trailer both times. A special Thank you to Sandra D. & Nick G. for the great service I recieved. They were both very nice and very helpful.

zachary harris 
Rating:
3.0

Customer did not leave a comment.

VINCENT LAMPARELLI 
Rating:
1.0

The online pickup and return instructions are both inaccurate don’t work. Both support staffers were rude and could not care less if my experience was good or not.

RONALD GOFORTH 
Rating:
5.0

Customer did not leave a comment.

Mark Luebeck 
Rating:
4.0

Customer has to go locate truck in parking lot. The employees used to pull them up front for the Customer they no longer do that.

Douglas Schuhler 
Rating:
5.0

Customer did not leave a comment.

David Degenhart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETTIE BONNER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ravi Tokala 
Rating:
5.0

Great experience. Will use this facility again if needed.

Alan Unnerstall 
Rating:
5.0

Friendly staff

Jorge Rosendo 
Rating:
1.0

Charged for fuel even though I filled up 2 gallons to cover the 27 miles just prior to dropping off. Spoke with someone over the phone and the best they could do was initiate a customer action complaint and have management look at it. Will be initiating credit card dispute on this transaction!

Marvin Wong 
Rating:
5.0

Customer did not leave a comment.

Vishwanath Bidari 
Rating:
5.0

To improve? Nothing! I want to give a big shoutout to Matas! He was running the front counter and answering the phones and he was rocking it! He was everything you would want in a position like that! He was the face of U-Haul today and he represented!!! I cannot say enough about his professionalism, politeness, patience and caring! For a 20 year-old I was in total amazement! Thank you Matas!

KEVIN CATHELYN 
Rating:
5.0

Customer did not leave a comment.

Tim Gabel 
Rating:
5.0

The person who hooked me up did a wonderful job

Michael Ward 
Rating:
5.0

Sandra and staff are great

Brian McVey 
Rating:
5.0

Customer did not leave a comment.

Lakisha Jenkins 
Rating:
5.0

Customer did not leave a comment.

Kyla smith 
Rating:
5.0

Customer did not leave a comment.

IESHA ALEXANDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Wright 
Rating:
5.0

Customer did not leave a comment.

Alden Snyder 
Rating:
5.0

The staff is what makes the experience most comforting by being accessible and informative

Ray Tischina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Woo sung Choi 
Rating:
5.0

Great communication and excellent experience. Thank you.

Sue Bradford 
Rating:
5.0

I had the worst experience with U-Haul. Not this location specifically. But everything else was horrible

Myles Adams 
Rating:
5.0

Bryan was extremely helpful

John Russell  |  First Impressions 
Rating:
5.0

Thank you for five years for a secure and friendly place to store our overflow of "stuff".

Diane Wagner  |  Overall Experience 
Rating:
5.0

The staff was excellent. Very concerned about my moving needs and made recommendations of supplies to ensure my furniture was protected.

Richard Fassl 
Rating:
5.0

They had availability at the last minute on a weekend. The employees were very helpful

Howard Kaufman 
Rating:
5.0

Customer did not leave a comment.

kishor patel 
Rating:
5.0

The staff members were very friendly

Yolanda Garcia 
Rating:
5.0

Customer did not leave a comment.

kathy Kastak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andjine Doret  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tony Slezak 
Rating:
5.0

Customer did not leave a comment.

Andjine Doret 
Rating:
5.0

Customer did not leave a comment.

Debra Brown 
Rating:
5.0

Customer did not leave a comment.

Renee Streeter  |  Overall Experience 
Rating:
5.0

The gentleman that was working in the front desk who helped me was awesome

MARK VARGAS 
Rating:
5.0

Excellent customer service - from check in to check out of my rental truck!

Michael Sutton 
Rating:
5.0

Sandra and her Team are absolutely outstanding... When it comes to customer service, business owners should look to Sandra and her Team for advice. I will now and forever use and recommend this Uhaul location to everyone I know...Thank You So Much!

TERRY CAMPBELL 
Rating:
5.0

Make them aware of known issues. I did not see the smashed hubcap on the back wheel passenger’s side and when checking van back in agent noted they were fully aware. Other than that very minor incident my experience was great

Cynthia Hudson-Shine 
Rating:
5.0

Customer did not leave a comment.

james healy 
Rating:
5.0

Customer did not leave a comment.

Robert Coates 
Rating:
5.0

Rental process and experience was awesome with an easy/fast check-in and return process. Customer service was fab.

Daniel Schultz 
Rating:
5.0

Very cool and affordable price. The process was so simple

Lourdhuraju Periyathambi 
Rating:
5.0

Customer did not leave a comment.

Mustafa Karakaya 
Rating:
5.0

Fast & easy- I have no complaints

Judy Earley 
Rating:
1.0

the clerk Byan A. Was very rude

Ivan Gotti 
Rating:
5.0

Clean, well lit facility with reasonable security. The staff was helpful.

Michael Hosea  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT PALASZ 
Rating:
5.0

Early morning staff and return rental staff excellent personnel

Ray Tischina 
Rating:
3.0

Customer did not leave a comment.

Brian Dixon  |  Overall Experience 
Rating:
5.0

Everything was great! No complaints. Simple, Easy, Straight forward help.

Ian Moore 
Rating:
5.0

Customer did not leave a comment.

John Miller 
Rating:
5.0

Kevin was five star plus. Very professional, friendly and informative.

Christopher Brischetto 
Rating:
4.0

Customer did not leave a comment.

JAYNE HUGHES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Vulich 
Rating:
5.0

Quick Movers was phenomenal! I selected that moving company from the U-Haul mover website. The two men were prompt, professional, organized, and polite. And yes, quick! This is the first move I have ever made, with and without a moving company and NOTHING was broken or damaged. They wrapped my furniture meticulously and even dismantled and reassembled by bed. Quick Movers worked the old fashioned way, “service with a smile.” I highly recommend Quick Movers if you want a hassle free professional move. [and they speak Spanish too.] I will be using them again!

Theressa Penn 
Rating:
5.0

Customer did not leave a comment.

CONSTANTINOS ANTZAKLES 
Rating:
4.0

Desk person was a bit surly and didn't even bother walking out to the lot to help find my truck or review for damages as has always been the case in the past.

Charles Foster 
Rating:
4.0

Customer did not leave a comment.

Luis D 
Rating:
4.0

Customer did not leave a comment.

Natalie Radlington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Hales 
Rating:
5.0

Customer did not leave a comment.

Robert Pakenham 
Rating:
5.0

Customer did not leave a comment.

Jesse Aganon 
Rating:
1.0

Customer did not leave a comment.

Jairo Perez 
Rating:
5.0

Customer did not leave a comment.

David Atkins 
Rating:
5.0

All very quick and good. I did learn that after tying down front wheels to tow-dolly and driving short distance the straps settled in and maybe stretched a bit. So re-tightening was needed. Might be something to share with other renters, drive for 5-10 minutes and check / tighten straps again.

michael wuestenfeld 
Rating:
4.0

Customer did not leave a comment.

Regina Stepheny  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison Trnka  |  Overall Experience 
Rating:
5.0

Sandra is most helpful and resourceful

Ray Tischina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt Kapusinski  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

ALFREDO BARRAGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiesha Williams  |  Overall Experience 
Rating:
5.0

Very satisfied

vernon evans  |  First Impressions 
Rating:
5.0

Awesome experience

RATORE HILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joellen Elam  |  Overall Experience 
Rating:
5.0

Brian was amazing! He answered all questions and concerns in a professional manner. He was very helpful in showing me the way to my unit.

Carla Greer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Volpentest  |  Online Move In 
Rating:
3.0

There is only one elevator so if there are multiple people moving in at the same time it is very inefficient. The double doors close at 7pm and this was not communicated so if I had shown up with my filled uhaul after 7 I only would be able to utilize a single door to get challenging to move objects through it.

Sam Bell  |  Online Move In 
Rating:
5.0

Had a wonderful experience stuffing and retrieving my household stuffs. A well secured and neatly maintained area coupled with affordable prices prompted me to go for this without a second thought.

Ramasubramanian Meenakshisundaram  |  Overall Experience 
Rating:
1.0

My unit had many power tools stolen out of it. Not happy and manager claimed it was not possible. However, must have been inside job to get lock open and clear out tools. Not sure why camera footage not included. I will not use UHaul after this experience.

Richard Bedell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Gustis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Seth Palmer  |  Overall Experience 
Rating:
5.0

Blair was wonderful. Made checking-in smooth and easy !!!! Highly recommend this location because it is so clean and organized. Well lit areas. No concerns.

nancy tyl  |  First Impressions 
Rating:
4.0

Prices are too high and you would think if a person had a storage for a few years , they would at least get a discount for being such a loyal customer.

Amy Plymouth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Addison  |  First Impressions 
Rating:
5.0

The only disagreement I have was the scrap gentleman showing up to pick up debris that was unsafe conditions

Ray Tischina  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

karan moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramasubramanian Meenakshisundaram  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

bryan patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsea Yarbrough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Fowler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARILYN GLOVER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Ramos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane Budzynski  |  Overall Experience 
Rating:
4.0

Expensive

Alicia Bryant  |  Overall Experience 
Rating:
5.0

Great service!

MAURICE ROBERTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE CAMARGO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA LEONHARD  |  Overall Experience 
Rating:
5.0

A dumpster nearby would be helpful. Appreciate the opportunity to donate on the premises!

Elizabeth Kingsbury  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

procesa bagnas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELANIE BANNISTER  |  Overall Experience 
Rating:
5.0

Good nice courteous staff, especially the manager Brian he was very nice and knowledgeable

Denata Birden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENT NELSON  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alicja Panczyk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Contino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE HAYES  |  First Impressions 
Rating:
4.0

Prices did increase but it’s understandable when so many people sold places and needed stuff stored

Pamela Brand  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA MONTGOMERY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAURAV KAKKAR  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas Swisher  |  Overall Experience 
Rating:
5.0

Uhaul 's got you covered!

Godfrey Muya  |  Overall Experience 
Rating:
5.0

U-Haul went above and beyond to help with all my needs. I truly appreciate the staff working along with Sandy at the U-Haul fox valley in Aurora. Thank you!

Camille Versher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia Bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ina Zukauskiene  |  Overall Experience 
Rating:
1.0

I had a real bad experience I rented a storage space turned out I didn't need it I called 3 days later to see if I could get a refund the lady was rude and mean and instead of telling me I needed to remove the lock for a move out she charged me a extra month now I never used the unit I paid for the storage placed the lock she could have offered me a credit or something I'm a customer.

Elizabeth McCurty  |  Overall Experience 
Rating:
2.0

The young lady that assisted me did not provide good customer service. When I inquired about the 1 mo free offer online, which was inaccessible, at the time of my reservation; the young lady simply stated that it’s “only for a one way” ordered from that location. When I advised her that all of this information was not mentioned online, she simply stated “well that’s not how we do it here “. Long story short, she had absolutely no empathy nor offered any suggestions when I explained that I was hoping to take advantage of the 1st month free because I don’t expect to use the storage more than a couple days. Your website is very misleading. Unfortunately, I think this is the first time I’ve used U-Haul storage and I don’t believe that you guys will be my first choice again…God forbid the need should arise. I am currently homeless and I know it’s not your problem. I chose you guys for the convenience of location and to stress less; instead I get insult added to injury with false advertisement. I don’t like complaining but being in customer service, myself, for years has taught me the importance of QUALITY SERVICE. Thank you so much for your time and this opportunity to express my concerns. God bless you!

denise alexander  |  First Impressions 
Rating:
5.0

Everything was great! Will definitely use again if need too.

DANIELA LOW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Lefeld  |  Overall Experience 
Rating:
1.0

I reserved a 10x15 storage unit on Tuesday 3/21, and begin use on Saturday 4/1. I hired a moving company to assist my transition. When i arrived with a truck load of my items and a team of movers, I am told there is no 10x15 available, and the best I can be accommodated is with 10x10 storage unit. But, I am not given a 10x10. I am given two 5x10s equating to a 10x10 space. But, this is inaccurate and poor selling tactic. I was foreced to remove items from what I needed to be stored and make other arrangements while I’m paying a team of movers watch and wait for me to deal with this situation. The best compensation I was offered is 1 free month of storage on the (1) 10x5 unit I only ended up using. This issue cost me an extra $350 to find another storage unit for my stuff and pay for the team of movers. I am extremely frustrated with the U-Haul storage service at this location. I trust U-Haul runs other locations more efficiently and hope I will be compensated as a paying customer.

john murphy  |  First Impressions 
Rating:
5.0

Thank you for creating a secure storage space!

Israel Ogongo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Ramos  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maintain Communications Inc   |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sandra McBride  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DEBORAH HOWARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Noonan  |  Overall Experience 
Rating:
4.0

This location is a delight to work with. Everyone was so helpful and respectful of my time. I would recommend this facility who's looking for a hassle free experience.

Eduardo GARCIA  |  Overall Experience 
Rating:
3.0

Im almost positive I chose a space that was big enough for up to 1,200 sq ft. When I saw the space it seemed extremely smaller. Not sure, but we moved everything in nevertheless.

Camille Versher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christine Carson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nash Arshad  |  First Impressions 
Rating:
5.0

Everyone was super friendly! I have used this facility numerous times over the years and I love it!

JESSICA LEONHARD  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alicia Stavenger  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

roxann camparone  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Will Elliott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph Lisk  |  Overall Experience 
Rating:
5.0

The guy I believe his name was Brian. He was beyond helpful. His service was friendly and fast.

Latina Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laketha britton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

graydon setbold  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WILLIAM HOAGLUND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kane Peterson  |  Overall Experience 
Rating:
5.0

All was seamless! The gentlemen who checked me in was polite helpful and professional (and handsome)!

VONDA SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine Brunea  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Mcpherson  |  First Impressions 
Rating:
5.0

My experience with this storage facility was a positive one from the day I moved my things in until the day I moved out. I especially appreciated the after hours access to the facility and the climate control feature of my unit. The staff was always friendly and helpful. Being able to rent a truck on very short notice to move my things out was a real bonus.

Debra gUY-hILL  |  Overall Experience 
Rating:
5.0

Storage facility was great; easy and convenient and met all of my needs. Always felt that my belongings were safe and secured. If I ever need storage needs in the future, I will definitely utilize this facility. Thank you.

Jevon Johnson  |  Overall Experience 
Rating:
2.0

The staff acts like you are putting them out by being there. Also, didn’t get a refund, even though I end my time at my storage unit 2-weeks early! Won’t use U-Haul again.

PATRICIA DRAKE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank Napoli  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mandi Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELA LOW  |  First Impressions 
Rating:
5.0

Great people to do business with

GARY WILLIAMS  |  Overall Experience 
Rating:
1.0

I want be using uhual anymore due to them over charging me. I did not get my free month. They charge me for gas for $26.00 and I already restored gas in the truck to where it was when I picked it up. I was charge for extra 30 miles on a truck and I didn’t even used the 30 miles I had with my contract. I know I drove 22 miles on that truck! The pick up point was 2.6 miles from my home. From my home to storage was 16.5 miles. I stopped at metro storage with is along Odgen , which was not even a mile. I don’t take kindly to someone stealing from me. I felt like I got stolen from when I was charge for gas and additional 30 miles. I replaced that dam gas and I didn’t even use the 30 miles that was on my contract. I WILL NEVER USE UHUAL AGAIN!!!

LASHANTA DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latina Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristine Crane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Dear  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

todd depaul  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATASHA JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Dobbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Reyes  |  Online Move In 
Rating:
5.0

Employees were extremely helpful. Would recommend to anybody I know that in need of your services.

Sandra Voyles  |  First Impressions 
Rating:
1.0

It took 2 hours 2 just get the unit I arranged online. I came with paperwork and payment. The woman who was suppose 2 help us, was problably high. Moved at the pace of a sloth. We told her we wanted 2 go look at our unit. Adfitionally, asked about any problems or things left over from the online process. She sent us upstairs. No key card (which I found out later was needed 2 avoid the alarm). I asked if there was anything else. She said no. Went upstairs 2 see the unit. There was a lock on it. Paged downstairs. They had my fiancee go downstairs. 10 minutes later, the same woman comes upstairs. Laughs 2 herself and points 2 a different unit. Says u can use this one and walks away. I open the unit and the alarm goes off. So I yell 2 this woman that is still walking towards the elevator. What about the alarm. She mumbles something about a key card with out even looking back at me or stopping, continues on. I buzz downstairs. They tell me they will turn off the alarm. I finish with the unit. Lock it up. The alarm goes off again. At this point, i am very disatisfied and angry. I go downstairs. My fiancee is working wirh this same woman. Moving like a sloth. I point 2 the owner and say i need 2 talk 2 u after u finish with who u have. I recognise it was busy, but at this point, I had been there 4 an hour and a half. He finished and i told him i was dissatisfied. He started working on the issue. The woman said they just said they wanted 2 look at the unit, i didn't know they wanted 2 do anything else. I guess she thought i wanted 2 stare at a unit i reserved online. Which makes no sense 2 me. She contended that i wasn't specific. She also sat in front of the computer and didn't help anyone else until the manager told her 2. She didn't get out of the screen we were in, until her manager told her he couldn't work on our stuff until she did. The reason i don't know her name is because she flipped her name badge. Additionally, the other employee told me 2 shut up. Said it was thier store and told me i was speaking loudly. I don't yell. I was direct and sort of insulting. However, i was treated poorly in the first place. This other employee also kept glaring at me. The owner then proceeded 2 work on the key badge. Ended up doing it twice because he messed up the first time. Then rang me up. I again paid 4 the unit. I am also renting a van today. I asked about that. No problem. The process took 2 hours. No apology was given or anything else. If i didn't need 2 vacate my elderly father's apartment today, i would have walked out. I needed storage and a van 2 take care of the issue. I had less than a week 2 do it. I thought your agency could help me because it had both. I dred going back today 4 the van. I understand the facility was busy, but doung a poor job and half assing a situation leads 2 these kinds of problems. There was no attempt at customer service. Just more and more insults. I have worked as a cashier before and while things are busy. I have sympathy 4 that issue. What i don't is poor customer service and wasting my time. I run a very successful business, as does my fiancee. So i understand business. Niether one of us could get away with this type of behavior and stay in business. I figure most of your customers are like me, dealing with a personal emergency and don't have a choice. Maybe your staff could do with learning some compassion, empathy and real customer service. Jst a suggestion.

roxann camparone  |  First Impressions 
Rating:
5.0

I opened my first storage unit, # 1028, in 2003 and my second storage unit, # 1047, in 2009. Over the years both units have met all of the storage needs of me and my family. In 2018 my wife and I were moving to a new home and moved some additional items into 1047 until the move was complete. After the move we didn't have time to clear the units until 7/14/2022. Upon opening unit #1047 to begin the clearing process. At this point we discovered that multiple sets of golf clubs which were stored here in 2018 were missing. The lock was not damaged and no one in my family had them. I can only assume that someone was able to pick the lock, take the clubs and relock the unit without damage. While this is a negative experience, I am still satisfied with the storage experience.

GEORGE COLEMAN  |  Overall Experience 
Rating:
4.0

24/7 access would be great.

DRAKE DANKENBRING  |  Overall Experience 
Rating:
5.0

Every staff member I've met has been courteous. It's not an easy job dealing with customers who are in the middle of moving, packing, etc as we know tensions are high during this time. So, thank you to all staff that dealt with trying customers immediately before my turn and were able to "start fresh" with me every time I needed assistance from them. My only concern was the elevator. We always made sure one of us had a cell phone with us at all times for fear of the elevator malfunctioning. Thankfully nothing bad ever happened, but the sounds, speed (felt we were at a standstill and the door just wasn't triggering to open), and the jolts were enough to ensure we should be prepared.

Tanya Cycyota  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Coziar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lilia medina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD BURTON  |  Overall Experience 
Rating:
5.0

I dont like that your company doesnt pro rAte i didnt have my storage over 30 days

Kenesha Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN BEUCHER  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Matthew Ervin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Luke  |  First Impressions 
Rating:
5.0

Counter person extremely helpful

Dan Kleffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Torri Lane  |  Overall Experience 
Rating:
5.0

Staff was always helpful, professional and courteous.

Carolyn Wilson  |  Overall Experience 
Rating:
4.0

Facility was amazing.

alan lagger  |  Overall Experience 
Rating:
5.0

Sandra was very kind and helpful with making sure I had the correct size storage unit. Thank you!

Jevon Johnson  |  First Impressions 
Rating:
5.0

The guys and lady was very very helpful I enjoyed them all and they very polite thank you all

Tawanda Franklin  |  First Impressions 
Rating:
5.0

One of the cleanest storage facilities. Every single employee is very friendly, helpful, and you can tell has a good working relationship with the manager. Great experience till my move out of state.

alicia magner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Schrope  |  Overall Experience 
Rating:
5.0

Sandra Daley is so helpful and professional. She took a stressful situation and made it calm and productive. Both Sandra and her staff were very professional.

Donald Austin  |  First Impressions 
Rating:
5.0

Staff very helpful, clean and secure.

Daniel Fay  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER WENGER-ISAKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

osvaldo ruggiero  |  First Impressions 
Rating:
5.0

Front office gal amazing and helpful. I will tell all my friends about this location. Montgomery location horrible I had a reservation and when I got there they said they did not have 1 available. This is horrible due to I was paying $180 an hour for movers. Will never use them again.

Dolores Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denata Birden  |  First Impressions 
Rating:
5.0

Superb service!

Vaseem Qadri  |  First Impressions 
Rating:
5.0

Great experience! Very helpful staff!

Kathy Slyder  |  Overall Experience 
Rating:
5.0

Everyone and everything was Great!

Stan RIley  |  Overall Experience 
Rating:
3.0

I think that it is fair for the storage to be prorated if the customer moves out before their next payment due. Every business that I've participated in had a prorated rate. This would be a great benefit to the customer.

Ahmad Vaden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janyce Dunning  |  Overall Experience 
Rating:
5.0

The staff were absolutely amazing. They were all, always not only knowledgeable and efficient but completely focused on providing excellent customer service.

Robert Glickman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBORAH HOWARD  |  First Impressions 
Rating:
5.0

This U-Haul facility does a much better job at answering inbound calls than many others. There have been many times that I’ve tried another facility and get stuck on hold forever or get forwarded to the National call center. The manager, Stacey, is awesome.

RICHARD GRIESSMEYER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aubree Cristello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifford Fry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly Sorzano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edward kichura  |  Overall Experience 
Rating:
4.0

I have used this facility for several years. Staff are always pleasant and helpful.

Eileen Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOMINIC METOYER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer Lanzarotta  |  Overall Experience 
Rating:
5.0

The Manager and staff we awesome!

stephen buzzell  |  First Impressions 
Rating:
2.0

Your employee Bryan was trying to charge me an extra month of storage despite me moving out the day payment was due. He insisted on my debit card to supposedly return a $139 payment that was supposedly already withdrawn. - even though i didnt have that amount in my bank account. After calling my bank they assured me uhaul has no authority to withdraw money from my account. I dont appreciate the misleading information from an employee trying to trick me into handing over my debit card. He made me wonder if employees were defrauding customers this way. Anyhow I wasnt satisfied at all with uhaul and their services

Laura Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurizio Provenza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Hynes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Neff  |  Overall Experience 
Rating:
5.0

EVERYONE WAS VERY HELPFUL

DAVID LUNA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK HYATT  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eileen Williams  |  First Impressions 
Rating:
4.0

In person staff great, over the phone customer service 👎🏽

Nikia Evans  |  Overall Experience 
Rating:
4.0

Can you save the boxes & everything else can go & I'm waiting to hear from you & I'll come to resolve this issue. Thanks for your patience & May U continue to be blessed.... Ms.Burnett..

Angela Burnette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra thelen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elsie Bair  |  Overall Experience 
Rating:
5.0

Very nice well-managed facility with excellent staff! The covered loading dock is a dream come true. Thank you!

Katherine Brunea  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DJAMIL BOULAHBAL  |  Overall Experience 
Rating:
5.0

No issues. Great facility

chris troscinski  |  Overall Experience 
Rating:
4.0

Thank you for your help in making summer storage while in college easy to manage.

Nicole Palahniuk  |  Overall Experience 
Rating:
5.0

Staff was amazing. Best customer service I have experienced in a long time. I wish I had their names. Absolutely great experience.

Robert Glickman  |  First Impressions 
Rating:
5.0

Did not need the storage after all.

Lissa Grandison  |  Overall Experience 
Rating:
5.0

Very helpful staff. Extremely clean facilities with ample number of carts to use. Pleasure doing business with them!

AnnMarie Stone  |  Overall Experience 
Rating:
5.0

Everything I needed! U-Haul made my experience hassle free and stress free! I definitely appreciated the courtesy U-boats to help move my stuff with ease! I would definitely recommend U-Haul to a friend! Thank you! Very clean and well kept facility too!

Lauren Hulsey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don sobala  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SIMONE FLOWERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne Sloka  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorrian Whigham  |  Overall Experience 
Rating:
5.0

Spotless facility! Extremely helpful staff! Elevator, dolly and inside access was exactly what I needed after discovering I needed additional space.

AnnMarie Stone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS GUCCIONE  |  Overall Experience 
Rating:
4.0

Good location , good service.

Leroy Armstrong  |  First Impressions 
Rating:
5.0

Staff is always so helpful

Michelle Weil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heidi sliwinski  |  Overall Experience 
Rating:
5.0

Good customer service and very fast

Fabiola Lopes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARRIE JEFFERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucia Mc Dermott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie Roberson  |  Overall Experience 
Rating:
5.0

Everyone was very helpful, but Sandra was on top of everything. Between keeping the line down, helping customers, and training an employee, she was great. The facility is extremely clean and odor free. A very good experience. Looking forward to picking up my rental van in a couple of days.

alicia magner  |  First Impressions 
Rating:
5.0

Excellent service and highly recommended.

Sara Stone  |  Overall Experience 
Rating:
5.0

I had a storage locker there for 10 years. I also had 2 trailer hitches installed on my vehicles at the Rt 49 Auroa IL location. Tammy, Sandra and the rest of the staff are excellent. On my move-out, I used Uboxes. Tammy called and confirmed the time with me and made sure they were onsite when I arrived. She even personally walked over twice during my move to make sure everything was going well then made sure I locked them up properly for transport. I cannot say enough about her or the others I have interacted with there. Give them an annual bonus this year. :) Jeff

JEFFREY VOSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN HEFFERNAN  |  First Impressions 
Rating:
5.0

U-haul is a great company. If I ever had a problem It got resolved with excellent customer service. I will continue to use U-haul with all my moves because it a great company.

LASHANTA DAVIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph Bostic  |  Online Move In 
Rating:
5.0

When arrived what I requested was not available, Bonnie supported me by providing two spaces for the one price. It was very easy to move-in and access.

Carianne Rathbun  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isabel Baldwin  |  First Impressions 
Rating:
4.0

Prices are high

Sai Seeta Ram Boppana  |  Overall Experience 
Rating:
5.0

Amazingly clean. Staff is super friendly.

heidi sliwinski  |  First Impressions 
Rating:
5.0

Helped save me from getting stuck in a scam of an apartment at an incredibly convenient cost. Friendly and helpful staff, got me everything I needed in less than 5 minutes when time was of the essence

Jared Kurber  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN WINDHAM  |  First Impressions 
Rating:
5.0

Totally excellent in all areas.

Jesse Morris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn OSSLER  |  First Impressions 
Rating:
5.0

Found the staff to be very helpful And courteous. I really appreciate the few times them were a few times with my my credit card they reached out to me to get the problem taken care of. Thank you

Alfred Gerber  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ashley forsell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leonel Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE FRANCESCONI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA DEVEE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Malinda Allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beatrice Emden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joshua simpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Velyncia Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ralph clovin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Armin Weber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Mayo  |  Overall Experience 
Rating:
5.0

U-Haul really does make moving and storage easy. I have rented trailers, purchased moving supplies, and rented storage from U-Haul, and every transaction has been perfect. Their products, system and personnel are all outstanding.

Douglas French  |  Overall Experience 
Rating:
5.0

The manager/ owner of this facility was nice and helpful.

Lyris Spencer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

corey ryan ashley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alan lagger  |  First Impressions 
Rating:
5.0

I was impressed with how easy U-Haul makes it to arrange for trailers and storage. I am 100% satisfied with my recent experience. I purchased moving supplies from my local U-Haul facility in Troy, MI. I arranged for a one-way trailer rental via phone while enroute to Chicago. U-Haul scheduling called me to advise the pick-uo location at Five Star Auto in Joliet, IL. Julio was very accommodating. He was having trouble with the U-Haul web-site due to a system-wide outage. Rather than delay my departure he suggested emailing my paperwork and sent me on my way with the trailer. I had contacted U-Haul Moving and Storage in Naperville/Plainfield, IL about a storage locker. Upon arrival, I discovered the location was not as close to my destination as I had hoped. The attendant directed me to a more convenient location - U-Haul Moving and Storage of Fox Valley. Upon arrival, Kati helped me rent the perfect size storage locker. The facility was immaculately clean and well lighted. As an aside, please note that Siri (iPhone's guru of directions, does not seem to know that U-Haul Moving and Storage of Fox Valley exists - perhaps you can tell her about this excellent location so others can find it..

Douglas French  |  First Impressions 
Rating:
5.0

Everyone here is always so nice.

Michelle Weil  |  First Impressions 
Rating:
5.0

Friendly and helpful people

mike herbolich  |  Overall Experience 
Rating:
5.0

As always courtesy friendly helpful.

Debra Lesso  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ron Baker  |  First Impressions 
Rating:
5.0

Always helpful.

Diane Wagner  |  First Impressions 
Rating:
5.0

After not having my reservation I was put into a smaller Unit but it will work

Pamela Brand  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Stables  |  Overall Experience 
Rating:
5.0

Excellent service!! The staff were professional and helpful!! Thank you!!

Christopher Tyson  |  Overall Experience 
Rating:
5.0

Tamara the manager was fantastic.

Trae Richardson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark krolick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUINN MOORE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tarra Vann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

randy pezza  |  Overall Experience 
Rating:
5.0

I had the most Pleasant experience with U-Haul the facility was clean an easy access I'm and out with my things I really enjoyed renting at this place thank you U-Haul

latonia freeman  |  Overall Experience 
Rating:
5.0

We had an overall very positive experience.

mark goetz  |  Overall Experience 
Rating:
5.0

Great customer service, friendly staff

Billy Libretto  |  First Impressions 
Rating:
5.0

The people who worked there were very friendly and helpful.

James Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vicki pattermann  |  Overall Experience 
Rating:
4.0

We were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.

TODD BURTON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ricky brones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Rivera  |  Overall Experience 
Rating:
1.0

I contacted U-Haul so I could choose an appropriate storage unit size for my stuff. I explained to the rep all the crap I had and a 10x5 was given to me. The unit was to small, I had to pay $100 more to have the remaining boxes and items moved to my sons basement and leave my dining set in the give away area. I am displeased with the service I was given.

Brenda Glenn  |  First Impressions 
Rating:
5.0

Staff is great and offers excellent customer service!

MONICA WOODSON  |  Overall Experience 
Rating:
5.0

This U-Haul facility was top-notch and the manager/staff were extremely accommodating. I was very forgetful and they made phone calls to help me out on a couple of occasions. Thank you for the outstanding service. MEO

nicholas orlando  |  Overall Experience 
Rating:
5.0

24 hour accessibility would be greatly appreciated

Shamisha Tate  |  Overall Experience 
Rating:
3.0

No note on needing a ‘card’ to access the storage area. The front desk employee was also unable to make one for me because “the card readers at the checkout registers were down”.

Rafal Medron  |  Online Move In 
Rating:
5.0

Very helpful and friendly staff.

ALBERT OKYNE JR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ismael Gama  |  Overall Experience 
Rating:
5.0

It’s great to be able to rent a truck and a storage space at the same facility. Plenty of carts made loading and unloading simple. Everyone was very pleasant to work with. It was a very clean environment. I would use them again and would highly recommend.

Kelley Bauer  |  Overall Experience 
Rating:
5.0

We have always used this location since moving here in 2016. We did some remodeling and needed space so we used a container for 6 months. I use this location because I have always been taken care of even though I live in St Charles. Thank you:)

BRIAN TROUT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom Kielma  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Rivera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA GEBHARDT  |  Overall Experience 
Rating:
1.0

Staff was very rude . My reservation time was scheduled before the store even opened and staff consistently wanted me to do their job when I paid extra to be assisted with hooking up my car trailer.

jalissa smith  |  First Impressions 
Rating:
5.0

Best climate control facility in the area. Would definitely use again.

Anna Fink  |  Overall Experience 
Rating:
5.0

Everyone was great and a lot of help Thanks!

Timothy Siewak  |  Overall Experience 
Rating:
5.0

Clean and secure, thank you.

Gerald Gorman  |  Overall Experience 
Rating:
5.0

great

Ross Tollefson  |  Overall Experience 
Rating:
3.0

I went to close my unit and had to pay a full months rent even though I was in the unit 8 days into the following month. Makes no sense to pay for the full month

Michael Nulf  |  Overall Experience 
Rating:
5.0

Great costumer service.nice clean facility.

Vikki Holloman  |  First Impressions 
Rating:
5.0

This is an excellent place! The management is awesome and very friendly. My property remained secured and the facility is very well maintained!

ASHLEY KLCO  |  Overall Experience 
Rating:
5.0

I would definitely rent a unit again from you all.

Kimberly English  |  Overall Experience 
Rating:
5.0

I have cleaned out unit 1266 . End rental!

Nelson Gord  |  Overall Experience 
Rating:
5.0

I would rent from U-Haul again in a aheart beat

LYNDELL MCNEIL  |  Overall Experience 
Rating:
5.0

The lady at the counter was fantastic. She checked me in and showed me the storage area as well as tips on what to do and how to store.

maddury somayazulu  |  First Impressions 
Rating:
2.0

Very expensive when people down on hard times it should not be expensive to rent plus it’s every month

courtney hill bryant  |  Overall Experience 
Rating:
5.0

thank you U Haul! marlene cartland

Marlene Cartland  |  Overall Experience 
Rating:
5.0

I used the storage for about 12 months and was vey pleased with the cleanleness of the building. Staff was always very helpful when needed.

Richard Durante  |  Overall Experience 
Rating:
1.0

Theft of my vehicle

kaiser minhas  |  Overall Experience 
Rating:
5.0

Everything worked out great. thanks.

gail hansen  |  Overall Experience 
Rating:
3.0

Facility is very nice, but the price is really high. Also, not very practical to be closed at 7pm.

Samantha Piper  |  Overall Experience 
Rating:
5.0

Great place to do business.

Karen Moore  |  Overall Experience 
Rating:
5.0

They were amazing and easy convenient use of equipment.

Audrey Neuman  |  Overall Experience 
Rating:
5.0

The staff was always kind and helpful.

Cynthia Johnson Smith  |  Overall Experience 
Rating:
4.0

With the exception of one small billing snafu, this U-Haul facility has exceptional service and maintains a VERY clean facility. They have and will continue to get my business. :)

ANNE ONEIL  |  Overall Experience 
Rating:
5.0

People were friendly and helpful. Facility is clean and the unit security is great!

Samantha Piper  |  First Impressions 
Rating:
5.0

So convenient! Phoned my order for truck and storage services. Stopped by to confirm and view storage unit size. Arrived at store on time, truck ready, unit ready. Everyone we dealt with were friendly

Hildi Grivetti  |  First Impressions 
Rating:
5.0

I have nothing but great things to say about Tammy and Milton! Excellent customer service and facility!!

April leo  |  Overall Experience 
Rating:
5.0

Great service, kind & personable workers

AshAnna McBride  |  First Impressions 
Rating:
5.0

Two ladies working on a busy end of the month Friday and was rocking it!!!! 7 ppl ahead of me thought I was going to be there foreverrrrr and before I knew it we were at the counter thank u so much!

carisa mayfield  |  First Impressions 
Rating:
5.0

Staff and management are very kind and professional. I would recommend U-Haul Aurora to anyone who needs storage.

Eui Chung  |  Overall Experience 
Rating:
5.0

Fantastic. From placing a u-haul reservation to securing my storage unit.

Sandra esch  |  First Impressions 
Rating:
5.0

Great staff, service, secure, and wonderful experience

Debra Dillon  |  Overall Experience 
Rating:
4.0

I misjudged the size I needed for my unit and the woman behind the counter made it incredibly easy for me to upgrade to a larger unit. I was very happy with how easy the entire process was!

Olivia Drahos  |  First Impressions 
Rating:
5.0

The staff here is amazing! The facilities are clean and top notch on security. I would definitely recommended this U-Haul to anyone!!

Stacey Sanchez  |  First Impressions 
Rating:
5.0

Finally cleaned out a unit after a year. Didn't make it back to cancel rental that night and charge went through next morning. Tammy reversed the charge, great customer service. Will use again.

Heather Pink  |  Overall Experience 
Rating:
5.0

Great customer service. Very quick and thorough.

Stephanie Kraemer  |  First Impressions 
Rating:
4.0

Grate people at that Uhaul

Leon Hayward  |  Overall Experience 
Rating:
4.0

Thank you

Luis Espino  |  Overall Experience 
Rating:
5.0

Great experience and hassle free.

James Kugelman  |  Overall Experience 
Rating:
5.0

Great service. Always have had a good experience at this UHaul

James Tang  |  Overall Experience 
Rating:
5.0

Excellent service & plenty of supplies

karen popp  |  First Impressions 
Rating:
5.0

Great place with great service.

DAVE WEDDIGE  |  Overall Experience 
Rating:
5.0

Great place for offsite storage! I used them for years and years.

DEBRA RYAN  |  Overall Experience 
Rating:
5.0

Excellent and efficient service. Tamara was very helpful.

diane wagner  |  Overall Experience 
Rating:
5.0

Absolutely no issues

jane scheufler  |  Overall Experience 
Rating:
5.0

excellent customer service and my mover Tony did a great job. thank you! Marlene Cartland

Marlene Cartlano  |  Reservation 
Rating:
5.0

I found the facilities clean and safe! The employees were helpful and nice. And the prices were reasonable. Would definitely recommend!

KINOLA WILLIAMS  |  Overall Experience 
Rating:
5.0

Awesome service!!!! Your staff members has made our moving/storage time pleasant and convenient.... Thank you so much We will return for your services When needed again Tks, Ricardo Toomalat

Richard Toomalatai  |  Overall Experience 
Rating:
5.0

Awesome

Tony Robertson  |  Reservation 
Rating:
5.0

Staff, especially owner was al very friendly, helpful and accommodating. The facility was extremely clean and very well maintained. Thank you!

stephanie long  |  Reservation 
Rating:
4.0

Thank you!

derrick jones  |  Overall Experience 
Rating:
5.0

Everything was great, it would be nice if it was 24 hours though

Brandon Sturman  |  Overall Experience 
Rating:
5.0

Great customer service, my move went very smoothly. Thanks U-Haul.

SHAWN EDDINGS  |  Reservation 
Rating:
1.0

Very rude not helpful when I lost the key to the lock they required. I would have been able to cut a different lock off and should have been able to choose my own lock. “Call your own locksmith”

SUSAN TAYLOR  |  Overall Experience 
Rating:
5.0

Great storage facility. Indoor climate controlled units, very clean and well maintained. Plenty of moving carts available. No rodent or insect issues. Friendly helpful staff and reasonably priced.

STEVEN ANGELACOS  |  Overall Experience 
Rating:
5.0

This is for move-out of units 1221 and 1251.

Beth Shields Szostak  |  Overall Experience 
Rating:
5.0

Staff was super helpful and timely!

mark mccullough  |  Overall Experience 
Rating:
5.0

Very well equipped and efficiently run facility!

james russell  |  Overall Experience 
Rating:
5.0

Would recommend.

Patrick McGuire  |  Overall Experience 
Rating:
5.0

I had belongings in storage for 2 years while living in another state. I ALWAYS felt at ease knowing my things were very safe and secure. The facilities are SO clean and very well-maintained!

BRITTANY HAYES  |  Overall Experience 
Rating:
5.0

Excellent service ‼️

MICHAEL WHITE  |  Overall Experience 
Rating:
5.0

Friendly and accomodating

William Harris  |  Overall Experience 
Rating:
5.0

Courteous and friendly staff

marilyn tracy  |  Overall Experience 
Rating:
5.0

Outstanding service--always very helpful.

BLAINE ROCKWELL  |  Overall Experience 
Rating:
5.0

The storage space and facility was perfect for our seasonal business needs.

Lawrence Boik  |  Overall Experience 
Rating:
5.0

great staff. very convenient location

ashish shah  |  Overall Experience 
Rating:
5.0

I had no issues

JARRELL BOOKER  |  Overall Experience 
Rating:
5.0

I had a small unit there and moved to VA. However, when I was moving everything out of there, the staff was very accommodating.

Sue Mersch  |  Overall Experience 
No reviews have been submitted for this location.

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