Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff as always, this company was able to accommodate any and every change that took place in our needs. I will forever use this company
JOHN WILSON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MELVIN CORBETT
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Charles Joyner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IRVIN TOLSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TYRONE WRIGHT
|
Overall Experience
Rating:
5.0
I would come back
Raymond Smith
|
Online Move In
Rating:
5.0
Thanks I appreciate your business
CLEMENT DURU
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Patricia Ellis
|
Overall Experience
Rating:
5.0
It was a pleasure using your U-Haul storage. Staff was always pleasant and very helpful and I would use U-Haul storage facility again wasn’t working anymore so I couldn’t afford to pay for my storage bin so I had to remove my items and U-Haul was very understanding and professional. Thanks again.
wendetta watson
|
Overall Experience
Rating:
5.0
I got assistance promptly and in a friendly and timely manner.
DONOVAN TURNER
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
MATTHEW BOYD
|
Overall Experience
Rating:
5.0
Thank you for your excellent service.
CONSTANCE JORDAN
|
Overall Experience
Rating:
4.0
The hardest part was figuring out to get to the interior units. The doors were not labeled. It was quite confusing especially during the evening.
Aungela Jones
|
Online Move In
Rating:
5.0
The staff is so friendly and funny.
Tondra Howell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Briscoe
|
Overall Experience
Rating:
5.0
Ron was a PHENOMENAL help to me. The storage was my mother’s who recently passed away. Ron helped me through the process of closing out that part of her life. It was terribly emotional and even though Ron didn’t know me, he was sooo supportive, so helpful. I was super grateful for him.
EUNICE MEREDITH
|
Overall Experience
Rating:
5.0
The facility was clean and staff very helpful
Charles Morton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIAMOND PEPPERS
|
Overall Experience
Rating:
5.0
Overall a great experience
LEASLE PUGH
|
Overall Experience
Rating:
5.0
I have used this location for the last two years, always pleased with the service
MICHELLE PYATT
|
Overall Experience
Rating:
1.0
I reserved a 5x7x8 and upon arrival I was forced to pay for a 5x10 because they didn’t have any 5x7. Myself along with another customer was forced to do the same thing.
DONALD STEELE
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Darrius Coghill
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
JOEL SUGGS
|
Overall Experience
Rating:
5.0
Excellent customer service
Penelope Smith
|
First Impressions
Rating:
5.0
Satisfied
Ann Dixon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOEL SUGGS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHASHANA GORDON
|
Overall Experience
Rating:
5.0
Great service and clean storage facility.
ronald gross
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Latoya Buckmon
|
Overall Experience
Rating:
3.0
The storage area where the unit/room was located was poorly lit; the lights would turn or off randomly.
JAMES AHERN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michele Ware
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Esi Davis
|
Overall Experience
Rating:
5.0
Awesome service @Airforce Base location..
LISA HOLLOWAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERNEST WAITERS
|
First Impressions
Rating:
5.0
Agent who helped me book unit was amazing!
Esi Davis
|
Online Move In
Rating:
5.0
I had an excellent experience working with Brytani Sumby. She was able to provide clear and concise answers, Brytani peivided the perfect help and the exact time I was in need.
Samuel Hawkins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittany Haggans
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keyonna Robinson
|
First Impressions
Rating:
3.0
Every 6 months the price goes up it’s ridiculous. Do not let any staff come talk to you about paying at your car it’s scam if they do
Sherl anderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Whitley
|
First Impressions
Rating:
5.0
All your staff was very professional, knowledgeable. Courteous..my best experience with uhaul..
LISA HOLLOWAY
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Troy Jones
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeffrey Schlein
|
First Impressions
Rating:
1.0
There was rats in my storage unit and I noticed this the 1st month .
I brought some rat killer.
I took pics .
Shawn Taylor
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Sheala Carthens
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Anthony Strong
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Destini Rooks
|
Overall Experience
Rating:
1.0
I did not appreciate the way I was treated at the very end of our agreement. First, when trying to move out I was refused a truck in which left me with 45 minutes to move out.. My 72 year old mother helped.. shameful, Not only was the exit a bad experience the beginning when trying to adjust the payments because the rental cost double every month for me. With the accumulating fees. Not to mention it did not have to be as disregarding of a exit. to smile in someone's face an intentionally do what was done I will never use another UHaul storage facility. I am speaking of only three individuals. If you call I will further explain.. Mad forever..with the storage experience.
LEKEISHA ELLISON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosalin Tillery
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Ellis
|
First Impressions
Rating:
5.0
NA
juanita wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carla Harris
|
First Impressions
Rating:
3.0
I was kind of frustrated in the beginning because no clear direction or instructions was given by the U-Haul online or the where I got the U-Haul truck from. No one could find my reservation. At the U-Haul truck place or storage unit. So the check in took long
ERICA HALL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Quiana Daniels
|
Overall Experience
Rating:
4.0
The location I had my storage at closed early on Friday and I needed to talk to someone and there was no one available during the last hour it was supposed to be open. Other than that I had no problems.
Janel Timmons
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
sabrina washington
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Troy Pinkney
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Demetrius Holland
|
Overall Experience
Rating:
5.0
The location did not have staff full-time, which was inconvenient. But the facility was well-maintained and clean when I did see staff they were helpful.
Jesse Poe
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darrell Williams
|
First Impressions
Rating:
3.0
The lady the was there didn't want to do anything to assist me. She acted as if I was bothering her, this was the first time I had a storage unit and didn't know much about it. The other employees that worked for the company was friendly and helpful.
Kim Jones
|
First Impressions
Rating:
5.0
Everyone i met Has always been helpful.
Antwan Clark
|
First Impressions
Rating:
5.0
Good prices and good condition and service!!
david pietrucha
|
Overall Experience
Rating:
5.0
Yes, I would recommend this facility to my friends. Also the area was very clean.
MYRON STATON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mark anderson
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Janice Scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donella Butler
|
First Impressions
Rating:
5.0
I don’t need the storage unit I canceled on Tuesday February 21, 2023 I wasn’t able to move my furniture..!! I canceled the Storage unit..!!
mark anderson
|
First Impressions
Rating:
4.0
Bathroom on facility is always nice and clean
Doretha Pope
|
First Impressions
Rating:
3.0
Know one was there.
ronald carson
|
Overall Experience
Rating:
5.0
Everyone was very helpful .would describe recommend!!
david pietrucha
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
TODD MULLINS
|
First Impressions
Rating:
5.0
None
Charles Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN WASH 3RD
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
mia Ragland
|
Overall Experience
Rating:
5.0
Fast service and very convenient with a reasonable price
Asia Hardy
|
First Impressions
Rating:
5.0
Staff very professional and efficient
LINDA DUNCAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
esther kave
|
Overall Experience
Rating:
5.0
the guys there where super great very helpful and knowledgeable i really feel they need a rises. A1 CUSTOMER SERVICE
GREGORY CLARK
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monifa Washington
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lolita Johnson
|
Overall Experience
Rating:
4.0
The ability to contact uhaul customer service could us some adjusting and work. There were often too many different phone numbers and lanes of communication that made calling in difficult. But my experience has been good nonetheless.
John Orourke
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Vernon Dawkins
|
Overall Experience
Rating:
5.0
I understand that the 1st 30 days are w/0 charge because I had a rental cargo carrier.
CONSTANCE JORDAN
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
TERRY JACKSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joann Barnes- Onyenwe
|
Overall Experience
Rating:
4.0
Brandon was very very helpful he saved the day 😅😅😅
CARMEN CARTER
|
First Impressions
Rating:
4.0
Only issue was staffed office about 5 miles storage facility.
Otherwise excellent.
When did deal with any Uhaul staff they were excellent.
CHRISTOPHER YOW
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Porsha Phillips
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerrika Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerrika Jones
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
BARBARA BRICE
|
Overall Experience
Rating:
5.0
The process was smooth and took very little time and the unit was perfect for my needs.
Antwan Clark
|
First Impressions
Rating:
5.0
I was given all the tools I needed for a smooth move and storage.
Dawn Smith-Walker
|
Online Move In
Rating:
5.0
Excellent customer service from Mrs. Settles and staff
Lorraine Gorman
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
ZeQuisha Arthur
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SHARON COLLIER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Faulk
|
First Impressions
Rating:
4.0
Your restroom facilities were above excellent. I felt like I was in a whole different world in there, and very clean. Thank you for the service!
Jequay Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRIANESHA SWEET
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Catherine Schott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carmen moses
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Courtney Glass
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rosalin Tillery
|
First Impressions
Rating:
2.0
I came in to check in for my storage unit, and there were around 8 employees milling about but none were helping any customers. I think it was right between shifts, but still it seemed like one of them should have been helping me and other customers. Staff were unprofessional.
MICHAEL HARPER
|
First Impressions
Rating:
4.0
Door lock handle was rusty as well as had damage done to it as if it was broken into before !! Was told there would be a lock instead the storage room and there wasn’t !
Jamesha Ponce
|
First Impressions
Rating:
5.0
The place is clean and convenient to stay keep same way 💯
RAPHAEL TINONG
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GERNIQUE Crump
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl Watkins
|
First Impressions
Rating:
5.0
Thank you!
Ingrid Naughton
|
Overall Experience
Rating:
3.0
When I went to close out my unit on 8/19/22, no one in the office appeared to know the process. It took a while for them to figure out the process and get everything completed.
anthony young
|
Overall Experience
Rating:
3.0
Overall experience was okay except the increasing payments every 6-12 months and the mice chewing and living in my things. Mice poop was everywhere. Customers service was great. Thank you
TALEDIA STOKES
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donna Hagler
|
Online Move In
Rating:
5.0
I love unit.
alvin tolbert
|
Overall Experience
Rating:
4.0
At my storage area there three ceiling out , I loaded the area in complete darkness.
darryl west
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vernon Dawkins
|
Online Move In
Rating:
4.0
It was a great experience other than they closed the office at the facility hours at and didn't give me an access code to get in my unit when I needed to call to get that I wasn't important but once I found it and everything gets something done but other than that it was
Stephanie Hall
|
Overall Experience
Rating:
5.0
Great staff and Great Customer Services
carmen moses
|
First Impressions
Rating:
5.0
No problem's.
thomas reeder
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHANIE OLIVER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VANESSA ELLINGTON
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
NETASHA FERRELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teja Vonglapudi
|
Online Move In
Rating:
2.0
Need better movers bc the ones provided complained alot and they broke some furniture.STORAGE WAS COOL THO IGUESS
DESTINY BURNS
|
Overall Experience
Rating:
3.0
Convenient location. First month free when renting a truck. Excellent promotion
Ernest Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl Moore
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darlene Hardy
|
First Impressions
Rating:
1.0
They charged me a full gas of tank but when I got the truck it was under half and have the photos to prove it
Shawnayy Young
Rating:
4.0
Customer did not leave a comment.
Sage Morgan
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lamont Carpenter
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Peggy Thomas
|
First Impressions
Rating:
5.0
It would be great if u-haul would consider offering the guests 24 hourly rentals upfront instead of the 6 hours of rental upfront. The first time I rented the 17’ u-haul I thought 6 hours was my only option. Thank you!!
Joseph Farmer
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Evelyn Sheppard
|
Overall Experience
Rating:
3.0
The unit I have to too small (a fault of my own). When I opened the storage unit there was no lock in the unit. There was no one in the office at 4:30pm when I arrived. I called the 800 number on the reservation at try to get a larger unit. I was placed on hold for 30mins until I hung up and called back to be left on hold again. No one answered after explaining my issue. It started to get dark i went ahead and put as much stuff in the ubit as possible. I called a third time to get a lock to close the unit. I was told I had to go to another location to retrieve a lock. The communication of this location is unsatisfactory. I have yet to get in contact with some to get a larger unit.
Dametria Golphin
|
Online Move In
Rating:
3.0
Outside units need lights but other than that it was perfect. I would like to thank the young lady that got me moved in the and young man that got me moved out. Only issue I have as well is when I went to remove my items there was an additional lock added to my storage unit that’s not supposed to be there until after the 5. It was placed on before the 31
Tamika Murphy
|
Overall Experience
Rating:
5.0
Thank you its a very helpful experience
charles hawk
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
De Shawn Barber
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
lashawnda stewart baker
|
Overall Experience
Rating:
4.0
Was secure but not well lit
Troy Williams
|
Overall Experience
Rating:
5.0
Thank you so much and happy new year
Tamika Murphy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandrea Bowman
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sybil Kornegay
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
THOMAS DOZIER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DE BOSMAN LOBBE JUNIOR
Rating:
5.0
Customer did not leave a comment.
Terrie Jackson
Rating:
4.0
The vehicle was extremely clean but the driver’s side mirror was cracked.
Yvette Quarles
Rating:
5.0
Customer did not leave a comment.
Sikeithia Robinson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yvette Rodriguez Reynolds
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHELLEY SCOTT
Rating:
2.0
The gate to the storage unit does not close. Security in a new area is important and not feeling that your stuff is secure is not a good feeling. Also the gentlemen that helped me did not know what he was doing so it took over an hour to secure my 30-day free storage unit which I was entitle to because of a 1-way trailer rental. However I was charged for a 2nd month and have yet to be reimbursed even though I was told the 2nd month would be reimbursed when I closed my unit. That is done, where is my reimbursement?
JAMES CORRELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharonda Rowan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Norita Marshall
|
Overall Experience
Rating:
5.0
Outstanding customer service. Thanks
Felecia Jackson
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Deshundra Hunt
Rating:
5.0
Customer did not leave a comment.
ALEXISODELL HOLLOWAY
Rating:
5.0
The receipt is unreadable is too small print
TOMMY SNIPE
Rating:
2.0
Facility gate was not working and allows access to anyone at anytime. A large majority of latches were broke and I don’t have a good feeling that my items won’t be stolen
JAMES CORRELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
john turner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA BREWINGTON
Rating:
5.0
Very satisfied. The team member who assisted me in the store was fast, friendly, and efficient. Thank you!
JEFFREY FORD
Rating:
4.0
The units are clean and there is plenty of space in between rows for vehicles going in both directions.
Nzingha Uhuru
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Pamela Carter
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Emani Brown
Rating:
5.0
Customer did not leave a comment.
Tijuana Mungo
|
Overall Experience
Rating:
5.0
Staff & manager at this location were great.
Maurice Lynch
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brandi Green
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDRES CABANAS ACOSTA
Rating:
4.0
Customer did not leave a comment.
gail jackson
Rating:
5.0
The vehicle was clean and I was in and out with service
BERNARD MITCHELL
Rating:
4.0
Customer did not leave a comment.
William Holloman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KATIE RICHARDSON
|
Overall Experience
Rating:
5.0
The only issue I encountered was within the app itself. Fortunately the employees there helped me resolve the issue.
Kevin Hinton Jr
Rating:
5.0
N/A
DARNELL ROBINSON
Rating:
5.0
Nothing everything was Great. Great service. Great communication. Courteous. Respectful and she cared
ESTHER DIXON
Rating:
2.0
The truck is in poor driving condition. Definitely in need of service and shouldn’t be hard to operate because of lack of maintenance. It wasn’t clean there was trash inside of the truck so this lets me know it was NOT SANITIZED or cleaned.
Leone Walker
Rating:
5.0
Very nice people
Peter Ghais
Rating:
5.0
Customer did not leave a comment.
MARIA ESPINAL ACOSTA
Rating:
5.0
Very friendly and helpful
Yvonne Chloe
Rating:
5.0
Customer did not leave a comment.
WILLIAM TOLER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARNAE THOMPSON
Rating:
3.0
Better customer service and communication.
RACHELLECECLIA MILLER
Rating:
5.0
Customer did not leave a comment.
Ronald McDowell
Rating:
3.0
Customer did not leave a comment.
TYRONE CHAMBERS
Rating:
1.0
Need better customer service, more staff, organization, and management! Gave wrong truck with wrong mileage, and gas range, one person working there, long wait, unresolved issues that person had to actually write down information for manager. Payment was not made while I was there. I had to receive a call from office after I left for my to receive the total amount to be withdrawn from my cc from their screw ups! Really bad customer service and parking lot was congested and took a while to enter and exit. There was no other worker on site, but the lady in the office who was incompetent with a lack of authority or help!
ALEXANDER BALLENGER
Rating:
5.0
Customer did not leave a comment.
lauren anderson
|
First Impressions
Rating:
5.0
Your price is right and your staff is very friendly. Will be using you again soon. Thank you for being my choice to rent a uhaul
THOMAS NELSON
Rating:
4.0
Happy with you all
THOMAS BARTLEY
Rating:
5.0
Continue to keep up and provide the excellent customer service that I was given by Robin.
STEVE TANCIL
Rating:
5.0
Customer did not leave a comment.
LISA CHISLEY
Rating:
5.0
Customer did not leave a comment.
BRIAN TAYLOR
Rating:
5.0
Customer did not leave a comment.
PAULA ADAMS
Rating:
4.0
WITH LARGE ITEMS IT WAS DIFFACULT 2ENTER OR EXIT BECAUSE AT DOUBLE DOORS ONE OF DOORS WAS NOT IN USE....SCREWED CLOSED
Antjuan Payne
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CINDY CALLANDS
Rating:
4.0
responsive and fair was how i WAS TREATED
DONALD ADDISON
Rating:
5.0
Customer did not leave a comment.
CATINA YOUNG
Rating:
5.0
Customer did not leave a comment.
Robert Anderson
Rating:
5.0
Keep the professionalism up miss Robyn was very professional and on task
RHONDA MARTIN
Rating:
5.0
Very impressed with the set up. Clean and neat. Service prompt.
Abiola Ajayi
Rating:
5.0
Customer did not leave a comment.
Deneen Lewis
|
Overall Experience
Rating:
5.0
Your associates are good and well experienced.
EMEKA OZOIGBOAMALU
Rating:
5.0
Customer did not leave a comment.
Pamela Carter
|
First Impressions
Rating:
5.0
Love the GM. She’s so sweet and kind.
Jazmen Mcintyre
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MENA MALAK
Rating:
5.0
Customer did not leave a comment.
FERNANDO CASTILLO
Rating:
4.0
Uhaul App not working. It wouldn't allow me to upload a photo of the fuel level and odometer. Otherwise no issues
LOUIS JENKINS
Rating:
1.0
Customer did not leave a comment.
JAMES HENSON
Rating:
5.0
Maya was very helpful
CHRISTOPHER JOHNSON
Rating:
5.0
The service was excellent from start to finish!
Robert Wilson
Rating:
5.0
Great customer service
Deneen Lewis
Rating:
5.0
Customer did not leave a comment.
LEKEISHA MCNEIL
Rating:
5.0
Customer did not leave a comment.
STARTISHAMONIQUE BUCKMON
Rating:
4.0
Customer did not leave a comment.
CHARLES BLALOCK
Rating:
5.0
Customer did not leave a comment.
Tonia Morris
Rating:
4.0
Nothing every thing was easy
Adrienne Kornegay
Rating:
5.0
Customer did not leave a comment.
STARTISHAMONIQUE BUCKMON
Rating:
5.0
Customer did not leave a comment.
Isaac Brown Jr
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ISAAC BROWN
Rating:
5.0
Customer did not leave a comment.
Thelma Mitchell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TORREY MACK
Rating:
5.0
I will never go to another uhaul this is my uhaul for life.
Shirley Kirkland
Rating:
5.0
Nothing.
SHEILA MCDONALD
Rating:
5.0
Customer did not leave a comment.
VICTOR QUINTEROS
Rating:
5.0
Customer did not leave a comment.
Erika Filson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darlene Parker
Rating:
5.0
Customer did not leave a comment.
Jamal Duckett
Rating:
5.0
Customer did not leave a comment.
WENDELL GARRISON
Rating:
5.0
Customer did not leave a comment.
KEEVA MCMILLIAN
Rating:
5.0
Customer did not leave a comment.
JOYCE ELLIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry Artis
|
Overall Experience
Rating:
5.0
AC wasn't working properly.
ROBERT ANDERSON
Rating:
3.0
Very, very tight driving a 26’ truck and pulling an auto transport through the property. Staff was very helpful when I asked for two trucks to be moved in order to facilitate leaving the property.
ROBERT WINNES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MAYBELLE DAVIS
Rating:
1.0
The added a lock to my account because they said I got one! Really when? How do yiu just add things without authority? This is my purse NOT YOURS! I hated the trucks in front of my unit. No discount for me keep asking you to move it out of my way. Adding chores to my day!
LEATRICE DA-CONCEICAO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alonzo Gibson
|
First Impressions
Rating:
4.0
The vehicle return policy should be thoroughly explained and the need to be at the rental location at the time of return and that photos will need to be taken of the fuel hand and the mileage before putting the keys in the key slot.
ROBBIN PRATT
Rating:
5.0
This location is by far the I have encountered. They are always pleasant.
KIMBERLEY THOMAS
Rating:
5.0
Very courteous staff.
LORETTA WASHINGTON
Rating:
5.0
Customer did not leave a comment.
Angela Hargrove
Rating:
4.0
Customer did not leave a comment.
ERNESTORAFAEL NATERA
Rating:
4.0
Customer did not leave a comment.
ARNELL PE
Rating:
5.0
Very good service thanks
HENRY ADAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chiffon Haggins
Rating:
4.0
Customer did not leave a comment.
Sandrea Bowman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHAEL WHITE
Rating:
5.0
Customer did not leave a comment.
MARCUS ROBINSON
Rating:
5.0
Customer did not leave a comment.
Linda Kimbell
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
LEAUTRY DIXON
Rating:
5.0
These folks work hard to provide the support needed for you to get your work done quickly with the right equipment. Check-in and check-out is fast and accurate. I like these people.
SAMUEL YORK
Rating:
5.0
Customer did not leave a comment.
MARCIA KIRBY
Rating:
5.0
Customer did not leave a comment.
DATRICE FLOWERS
Rating:
3.0
When we first tried to change rooms, we were given a smaller unit instead of the larger one we requested. We finally got that straight and Robin, the manager, compensated us accordingly.
Lights were often not lit. Many times there was only one person working and they weren’t always in the office because they had to lock it to go assist another customer.
When we called to ask questions we were often not helped until Robin could be reached.
It seems like others do not have the same knowledge or access.
Although she too had to contact Robin first, Maya was helpful in getting us closed out after we spoke to another employee who was less than helpful.
All in all, of experience was fair.
Pamela Stewart
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLTON BARNES
Rating:
3.0
I asked for smaller unit over year and never could get one and i no one came up, my thought was they came up and was giving to someone else. I was suspoe to be on list but never got a smaller unit. Wasn't happy abouy that.
Catherine Richardson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis Holloway
Rating:
5.0
Customer did not leave a comment.
SANDRA BELL
Rating:
3.0
The were times when u-haul mistakes cost us more. It never was corrected. That was very nice distrusting of them.
CONSTANCE VINES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEUNESSE SAYLES
Rating:
5.0
I always have a great experience at this location the representatives take good care of there clients that’s why I only go to this location
GARY WILSON
Rating:
4.0
Customer did not leave a comment.
GLENN HOLLOWAY
Rating:
5.0
Absolutely fantastic customer service! Truly!
LARRYDARNELL HARRIS
Rating:
5.0
Customer did not leave a comment.
Vikki Everett-Ferguson
|
Overall Experience
Rating:
5.0
Great service and great people
James Lee
Rating:
5.0
Customer did not leave a comment.
MICHELLE CARSWELL
Rating:
5.0
Excellent Rapport and very accommodating!
They are a asset to your company.
VAN CONNOR
Rating:
5.0
Customer did not leave a comment.
JOHN MOORE
Rating:
4.0
Customer did not leave a comment.
JACQUELINE MORGAN
Rating:
5.0
Customer did not leave a comment.
TWAIN BENNETT
Rating:
5.0
Staff was awesome, courteous and professional. A truly great experience.
LEONA DICKERSON
Rating:
5.0
Mileage rate lol
CHESTER LOUERS
Rating:
5.0
Very professional and helpful staff. I would definitely use your company again. Thanks so much.
Lajarey Moten
Rating:
5.0
Customer did not leave a comment.
Lynette Green
Rating:
5.0
This is my 2nd time using this location, always excellent customer service and clean vehicles.
DIANA PINN
Rating:
3.0
The charges for 4hours was too Extreme!! I don’t think I will ever rent a uhaul again!!! Disappointed 😞 Customer 👍👍👍
LINDA TURNER
Rating:
5.0
Customer did not leave a comment.
PATRICIA BAGLEY
Rating:
5.0
Nothing keep doing what you are doing
AMANDA HARRIS
Rating:
4.0
Customer did not leave a comment.
RYAN BRACKETT
Rating:
5.0
The staff was very professional.
Diane Hall
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mack lawrence
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah Ipille
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JANAY HARRISON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
INgrid bough
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Letia Vaughn-Monroe
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kayon cox
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NIAMKE AKOUN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marijune Polintan
|
Overall Experience
Rating:
5.0
Ginger provided excellent service.
mack lawrence
|
First Impressions
Rating:
1.0
original experience from when i walked in the Forestville location and proceeded to check in with my prebooked reservation, Was all around poor. However i will say the guy at the front desk was new and he was nice! Outside of that I’m paying this first month and then Taking my stuff out of that storage!!!!!!
I’ve had better experiences elsewhere, unfortunately for me The place next door (self storage didn’t have a unit big enough for me at the last minute! But whatever!
Ayanna Burton
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kelly Hunter
|
Overall Experience
Rating:
3.0
I was unable to reach the manager when I had issues. I was promised that fees would be waived and they were not. Lack of communication and overcharged was my main issues. James was very helpful but was unable to complete task.
Tresa English
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine Clark
|
Overall Experience
Rating:
5.0
The staff was always helpful and provided a positive atmosphere.
Dianne Currie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES ROBINSON
|
First Impressions
Rating:
5.0
Only concern was that unit had a lot of roaches crawling around....I would assume the customers are keeping stuff in their units that are bringing the roaches since I found the unit appeared to be cleaned.
darrell joy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lathan Swepson
|
Overall Experience
Rating:
5.0
This location has the best customer service I have ever dealt with.
SEAN LARSON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hugh Diamond
|
Overall Experience
Rating:
5.0
I would recommend your facility to everyone! It’s clean and people treat you with respect. Never had a problem with anything being stolen or wet up from water leaking from anywhere! I really recommend this U-Haul storage it’s the best!!
CECELIA MILLER
|
Overall Experience
Rating:
5.0
I received excellent service no complaints at all!!!
Raymond Hughley
|
First Impressions
Rating:
5.0
The process was very smooth because I did everything by internet. The office person was outstanding & did her job with ease. She was very professional & mindful of the customer needs. Great job!
NATASHA SILVERWOOD
|
First Impressions
Rating:
5.0
James went above and beyond to meet my needs. Even with the threat of a looming storm he provided me with 3 different unit options and took his time to see to it that i saw them all. I would definitely recommend this location due to the quality of service he provided.
DONTAINE CARROLL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Khaleeqa Tanner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tomeko Brown
|
Overall Experience
Rating:
3.0
The climate was a bit humid and there were wet spots on the floor near and around the units, that could cause an accident....no wet floor signs.
robert muschette
|
First Impressions
Rating:
5.0
Robyn’s customer service was superb!! She was very knowledgeable of the services and products! I am vey please with my customer experience.
Ken Grier
Grier Management and Services
Kenneth Grier
|
Overall Experience
Rating:
5.0
Robyn has always been my go to person at uhaul. She is very consistent with serving her customers, especially now. She has always put her customers needs first.
Anthony McCrae
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Larell Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maurice King
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angelina Moore
|
First Impressions
Rating:
5.0
The general manager there, Robin, was very responsive and totally deficient in helping me with my first time storage experience. However, James punctuated my closing experience and was very helpful anytime I needed help to out my storage experience and with my storage needs. I will always use this storage facility again and recommend it to anybody else. Thank you
DEXTER FORBES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marijune Polintan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debbie Drew-Vinson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debbie Drew-Vinson
|
Overall Experience
Rating:
3.0
Moved out Feb 29. Bill date was Feb 28. Talked to someone who assured me I wouldn't be billed for March. THEY DID! Tried calling several times, only to get an answering service (this is during weekday business hours). All I could do was leave a message for an actual person from the Forestville,MD U-Haul to give me a call. They NEVER got back with me. I was a loyal customer for FOUR years, and they couldn't even forgo a payment for ONE DAY. This is not how you treat a 'valued' customer. I will never do business with U-Haul again. I don't like greedy companies, nor people who disregard their customers and go back on their word.
CARMEN MALDONADO
|
Overall Experience
Rating:
1.0
My storage unit had mine droppings and dead mouse. I hired a professional moving company, they had to move my items in an unsanitary and unsafe environment. Those items were loaded and transported on their company’s truck, then placed in my newly built home. I’m very unhappy, experience was awful.
Kesha Spann
|
Overall Experience
Rating:
5.0
Customer is great! Very polite and helpful. It has been a great pleasure each visit
crystal gibson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maurice King
|
First Impressions
Rating:
5.0
The store manager Ms Robin is the best!
Kiona Perry
|
Overall Experience
Rating:
5.0
The service and staff was great.
YOLANDA YOUNG
|
Overall Experience
Rating:
5.0
Robyn D. was extremely helpful , understanding, kind and considerate in my time of need. Thank you Robyn for your prompt assistance!
Constance Oliver
|
Overall Experience
Rating:
3.0
Wasnt 24 hours, gate was broken forever
Dionte Davis
|
Overall Experience
Rating:
5.0
your young lady at the desk was A+. from the first greeting with a smile to the hustle to get me in and out because she knew i was in a rush.
Keep her as long as you can!!!!!!!!!!
Edward Harbert
|
First Impressions
Rating:
5.0
Definitely a great place for storage. Thanks guys
Leander Haggins
|
Overall Experience
Rating:
5.0
The staff’s customer service was excellent. It is now my preferred location for storage and equipment rental.
Kesha Spann
|
First Impressions
Rating:
5.0
Very Professional /Quality Customer Service
tilman quick
|
Overall Experience
Rating:
5.0
Excellent service
Reshawnda Jones
|
Overall Experience
Rating:
5.0
Great thank you all. 🤓
kevin holland
|
Overall Experience
Rating:
5.0
The office staff at the Forestville location continues to exceed my expectations. Definitely on my top 3 lust of referrals. Thanks U-Haul Forestville!!
Anthony McCrae
|
First Impressions
Rating:
4.0
Very professional
Smooth process
anthony young
|
First Impressions
Rating:
2.0
No military discount and I was told they would check and see for three consecutive montbs. Never got an answer, I kept getting the bill on time, and then received an increase notice.
Cassandra Wilson
|
Overall Experience
Rating:
5.0
The entire process was very professional and friendly, I will definitely visit Mr DeCarlos again...
Thomas Moore
|
First Impressions
Rating:
5.0
In the two years I have store my belonging at this location the manger and staff always nice and friendly and helpful to me and my family. It have been a pleasure to have been one of your customer.
Rosa Ball
|
Overall Experience
Rating:
5.0
Very professional and informative staff.
MYNON GORDON
|
Overall Experience
Rating:
5.0
The employee's were very nice respectful I had no problems with either worker's.when I called they helped me with respect gave the answers I was looking for.
Coretha Jackson
|
Overall Experience
Rating:
5.0
I believe her name was Margaret but she was great and very friendly the entire process!
KIMBERLY SALTERS
|
First Impressions
Rating:
5.0
James was very nice answered all my questions help me with the lock I would highly recommend him as a manager God bless you thank you for your help have a blissful day
Pamela Scott
|
First Impressions
Rating:
5.0
Wonderful customer service!
MYNON GORDON
|
First Impressions
Rating:
5.0
Te storr is so clean and the workers are so pleasant. I am so thankful for them running this establishment so professional and welcoming.It is my duty and pleasure to say to the team KUDOS & AWESOME!
KIM GOODEN
|
Overall Experience
Rating:
5.0
👍🏽
Rhonda Wainwright
|
Overall Experience
Rating:
5.0
Manager was wonderful and assisted me as much as possible.
joseph battle
|
Overall Experience
Rating:
5.0
The staff was very nice and helpful I feel that you should give them a raise because they work hard to keep the place clean and will light
wynonia harris
|
Overall Experience
Rating:
5.0
Rented that storage for about 6-7 years during a career transition. Visit the unit once in between opening and closing. My belongings were still in great condition as I left them. Great service.
DARRON SHAW
|
Overall Experience
Rating:
5.0
TThe staff was VERY helpful and kind. The customer service they gave was one of the best! I would definitely come back!!
Shishe Faulkner
|
First Impressions
Rating:
5.0
Margaret is a great manager!
Perry Skeath
|
First Impressions
Rating:
5.0
Margaret was wonderful !!!
CARLTON BEVERLY
|
First Impressions
Rating:
5.0
The pricing for storage units could be more competitive. A 5x7 should be cheaper than $94.
ARION SULLIVAN
|
Overall Experience
Rating:
4.0
None
Derek Moore
|
Overall Experience
Rating:
5.0
Thank you for this service. The price was right and yes, I would recommend U-Haul to friends.
CHARLENE FORMAN
|
Overall Experience
Rating:
1.0
The employee on duty was very unprofessional and not helpful. He didn’t service me and my family though we were there by closing and communicated with us through the door.
Cherish Gutrick
|
Reservation
Rating:
4.0
I would use this Uhaul location again.
william jackson
|
Overall Experience
Rating:
2.0
I moved out after 7 months. I wouldn't recommend this facility to anyone. Management was never available via phone. I found mold on a few things when moving out and I had climate controlled unit
LISA GANT
|
Overall Experience
Rating:
3.0
Honestly dont want my feed back on the experiences I had but it's ok when you're use to mediocre to poor services
marquita fralin
|
Overall Experience
Rating:
5.0
The facility was very clean. The staff was very professional and nice.
Lynn Collins
|
Overall Experience
Rating:
5.0
Ms.Margaret was very nice and helpful
Melinda Coates
|
Reservation
Rating:
5.0
I'd like to thank Margaret Coleman thr Manager and her staff for a wonderful experience. Top notch team.
Christopher Fisher
|
Overall Experience
Rating:
5.0
I don't remember the employee's name, but he was polite, professional, and very helpfull
Patrick Hart
|
Reservation
Rating:
4.0
Male clerk was excellent. I did find multiple nails in parking lot by my door
Edward Harbert
|
Overall Experience
Rating:
3.0
No carts were available to help with moving items from the truck into the storage areas. Without Carts using the facility was very difficult.
Charles Joyner
|
Overall Experience
Rating:
3.0
When the gate is broke customers should receive a message so they know the access hours have changed.