Customer Reviews for U-Haul Moving & Storage of Forest Glade

3,271 reviews

9082-9152 Tecumseh Rd E   Windsor, ON N8R1A2

(226) 315-1708

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(226) 315-1708

9082-9152 Tecumseh Rd E
Windsor, ON N8R1A2

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The guy, who handed over the truck for me was super nice, very professional, and so kind. He did the best costumer service I ever had. But, when I called to book a u haul truck, the agent choose the farest location to my adress.

MOHAMAD L. 
Rating:
5.0

Customer did not leave a comment.

Rockford J.  |  Overall Experience 
Rating:
5.0

Everyone is friendly and helpful at this location.

CANDAS E. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Les T. 
Rating:
5.0

need to refund unused bags of moving blankets

robert R. 
Rating:
5.0

Customer did not leave a comment.

Gisele B. 
Rating:
5.0

The staff is very courteous and helpful, the manager gets the job done and works closely with the customer assuring them that their items are safe and secure. I would highly recommend my friends to use your facility for their storage needs.

harlen c.  |  First Impressions 
Rating:
5.0

Nice and easy process everything working great

MAURO C. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Wes C. 
Rating:
5.0

Customer did not leave a comment.

tina A. 
Rating:
4.0

Looks good

tarun M. 
Rating:
4.0

The car hauler trailer functioned well but the ratcheting tie downs at the front were VERY tested. Make it very difficult to ratchet and to release later. Otherwise trailer was fine

Darrin D. 
Rating:
5.0

Customer did not leave a comment.

Rockford J.  |  First Impressions 
Rating:
5.0

Much appreciate the great service and friendly faces.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

ravi s.  |  Overall Experience 
Rating:
5.0

Staff were helpful even with things that didn’t pertain to storage at all

Rose G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wess B. 
Rating:
5.0

Customer did not leave a comment.

JAN SAEED HANNA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doris D. 
Rating:
5.0

Wonderful customer service!

Megan F. 
Rating:
5.0

Continue service level Initial contracting efficiency and friendly Closet contract the same

MARTYNBRIAN I. 
Rating:
5.0

Customer did not leave a comment.

saeed K. 
Rating:
5.0

Customer did not leave a comment.

Don O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

saeed K. 
Rating:
5.0

Samantha M was very helpful friendly and made the experience exceptional. Great customer service! Nice to see that!

Elizabeth D.  |  First Impressions 
Rating:
5.0

The facilities were so well maintained. Security checks ensured that if my lock was improperly secured, a uhaul lock was applied & their key held at the office. The best part? Working with Sam. She worked with us over a very anxious period of time as our build was constantly delayed. Her professionalism, knowledge and kindness were exemplary.

Diane B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TALBOT J.  |  First Impressions 
Rating:
5.0

Keep up the good work

Bill R. 
Rating:
5.0

Customer did not leave a comment.

KEN M. 
Rating:
3.0

Customer did not leave a comment.

Kemal K. 
Rating:
5.0

Great staff, Manager very helpful tries to be proactive. One thing I'm in a newer facility and it seems to welcome me after keying in my code upon entry. It does not do the checkout when I key in and am leaving. As the other keypads do in the other two sections in upon arriving and out upon leaving.

Gino D.  |  First Impressions 
Rating:
5.0

I love the fact the first month is free. I appreciate that the staff understands a situation a person is having like payment is past due as well helps out at times not charging late fees for being late. The best time I had with a person was hanging out at uhaul and my pet dog kilo he enjoyed it too running around the facility.l

Katherine L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kameel M. 
Rating:
5.0

Customer did not leave a comment.

Kerry G. 
Rating:
5.0

Very pleasant attentive staff an overall excellent storage facility Thank you

James D.  |  Overall Experience 
Rating:
5.0

Helpful staff, manager very proactive often will find her handling one of the service positions always helping out and a gem of a person. She and the staff always have the customers interests first and foremost as the attention to detail is always on their minds and they often avoid a problem just because they're addressing setbacks in a proactive manner. Love this facility and have been in all 3 areas and now most recently in the new one and I believe it might be your most convenient for the customer. So I'm looking forward to my relationship further. Now with as much as I have on the go. Thank you for your help and continued fair treatment in addressing all my concerns.

Gino D.  |  Overall Experience 
Rating:
5.0

Excellent staff friendly and helpful Absolutely would drive extra km's to receive this service This LOCATION is people & customer service friendly

marina f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Easy process, knowledgably staff, and clean and site and well maintained trailers and trucks.

Lambertus V. 
Rating:
5.0

Customer did not leave a comment.

ken M. 
Rating:
5.0

Customer did not leave a comment.

Judy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim A. 
Rating:
5.0

Only one person staffed at the location where I picked up the truck when I loaded my car. I had to load the car on the trailer myself pretty much. Took 5 tries to line it up properly. But still good service. But only one person there in the morning

Brad B. 
Rating:
4.0

Customer did not leave a comment.

Rudolph S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
1.0

My grandmothers antique China cabinet was extremely damaged. Employee took loaded truck, after inspection, thinking it was empty. I told him I had a load for storage. He slammed brakes when I ran out asking where he was going with my stuff. Sent table through glass door and broke wood. Witness turned and looked at the truck when she heard things shift and smash. Claim submitted. Employee should definitely be reprimanded! He had no business moving the truck.

Lori P. 
Rating:
5.0

Good experience

albert constant M. 
Rating:
5.0

Both service and employees were the best Thanks Ace.

ADRIAN P. 
Rating:
5.0

Customer did not leave a comment.

Joesph C. 
Rating:
5.0

Thanks

NOAIL A. 
Rating:
5.0

Everything was splendid. No issues at all with the facility or staff.

Sean M.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service and would come back here if I need to store items in the future.

ERIC H.  |  Overall Experience 
Rating:
5.0

I was supposed to check in and pick up via mobile, but realized I forgot to get a couple of supplies. I went into the store with the intention of purchasing those and exit to do my check in via mobile. It would have been my first time doing so. Customer rep assisted me, which I felt allowed me to get on the road faster which was greatly appreciated. Thanks. I rented a 10' Friday Jan 26 pick up 7am Cole Gaudette. Kudos to you customer rep.

Cole G. 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

GERRY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Lorrie B. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

PATTI K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ildiko r.  |  Overall Experience 
Rating:
5.0

I could not make monthly payments with my current master card. I found this very inconvenient.

Julia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

I'm not sure what to say other than my move went flawless thanks to the equipment I rented from U-Haul.

Chris M. 
Rating:
5.0

I have been a customer at this location for a number of years. I have rental units and regularly rent cargo vans. The team at this location and the management are great. Very helpful and polite. I have nothing but good things to say. I would recommend this location to a friend with confidence.

CANDAS E. 
Rating:
5.0

An absolute pleasure dealing with the team at Uhaul, they were helpful and happy as well as knowledgeable. They went above and beyond many times. Would definitely recommend them to anyone!

Adam V.  |  Overall Experience 
Rating:
5.0

Excellent service, explained everything extremely well, curtious and friendly!!

Kathy A. 
Rating:
5.0

Customer did not leave a comment.

Bert V. 
Rating:
5.0

Customer did not leave a comment.

Cathrine B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

The manager, Sam, at Uhaul Forest Glade, Windsor was of professional and courteous assistance during our transaction. Uhaul could improve by employing more individuals like this manager. She has a great customer-focused attitude and understands the business more than enough to serve the customer efficiently and effectively.

George B. 
Rating:
3.0

Rented the truck with a dolly, it was not loaded nor was I told to pick one up at the door. It should be on the truck if it was rented. Truck itself was great.

Liam B. 
Rating:
5.0

Customer did not leave a comment.

Ann B. 
Rating:
5.0

Customer did not leave a comment.

ALYSSON S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S.  |  Overall Experience 
Rating:
2.0

When u rent someone a unit u should let them know when they are applying that next month your gonna jack the price

Jason B.  |  Overall Experience 
Rating:
5.0

Employee was very helpful and pleasant to work with.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

the team members installed on the an older vehicle, with not much issues or damage to the vehicle. 100% approve . of your professional team members you have on site

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Very efficient, quick and easy. Priced right for rental and the 26' truck was very easy to drive. Your sales representative was very polite and helpful.

Tim K. 
Rating:
5.0

Customer did not leave a comment.

Nicole P.  |  First Impressions 
Rating:
5.0

Friendly and convenient.

STEPHENF A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Thanks for providing a dependable and much needed service.

Andre S. 
Rating:
5.0

Rented many car trailers from this location. Always courteous staff and equipment is always ready and waiting and in great useable shape. Will continue to do my business with this location

Brian P. 
Rating:
5.0

Customer did not leave a comment.

David X. 
Rating:
5.0

Unable to find this location while using your website. Large location, well taken care of. General Manager very pleasent to deal with and most accomodating.

David S. 
Rating:
5.0

Nothing. Great experience. Your representatives were awesome 👌

FRANCO P. 
Rating:
4.0

Staff need to be trained to understand customers check in online and do not need to provide documentation again. That was done online in advance to speed up the checkout process at pick up location.

Mark H. 
Rating:
5.0

Everything was excellent! 5 stars all the way!

nicholas S. 
Rating:
5.0

Friendly, helpful and extremely professional. Used this location before and always been great.

DARLEENL A. 
Rating:
5.0

Absolutely nothing! The team at this location went above and beyond for sure. They were extremely helpful and happy. Could not have had a better experience.

Adam V. 
Rating:
5.0

Really clean. Excellent elevator. They made it easier to use— I’m impressed.

Ian D.  |  First Impressions 
Rating:
5.0

Great staff and very clean.

CONSTANTIN P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Neil B. 
Rating:
5.0

Great! Definitely recommend!

Candice H.  |  Overall Experience 
Rating:
5.0

Service was excellent. I would recommend that in the app, uhaul advise storage customers regarding the volume of rental trucks and the appropriate storage unit size recommended.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Just keep doing what you're doing

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Ivana J. 
Rating:
5.0

I used the Uhaul App to make the reservation. No explanation was ever provided to physically undertake it. The app failed to discover my location when I did try to engage it to undertake the reservation, so I had to stand in line to make it, wasting my reservation time as a result of a failed Uhaul app. The old Ford I was provided was low on power, especially under load. The windshield (inside) was dirty. greasy and difficult to see through on a sunny day. Similarly the rearview mirrors were out of alignment and dirty. I had to wipe and adjust the right hand mirror, or operate in an unsafe manner. Good Uhaul location, poor app execution, poor equipment cleanliness, only just adequate equipment quality in this case. I've been more satisfied by Uhaul service in the past, but not this time.

Peter E. 
Rating:
5.0

Customer did not leave a comment.

Muneer M. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Melissa, Thank you for the quick and professional service.

Will V. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

dietra W. 
Rating:
4.0

some mix up in return schedual- but was resolved

JAE M C. 
Rating:
5.0

Customer did not leave a comment.

PATTI K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY B. 
Rating:
5.0

Your staff was very efficient &friendly. we reserved on line& the truck rental was all set to go ( after a little information)..when we came to pick it up. we returned the truck with no problems ..paid our bill and we were done…and your price was very reasonable. Thank you .very much

Marilyn H. 
Rating:
5.0

Customer did not leave a comment.

Bernard C. 
Rating:
5.0

Friendly and quick service

STEPHEN A. 
Rating:
5.0

Customer did not leave a comment.

Cathrine B.  |  First Impressions 
Rating:
5.0

Fantastic team. Great people and solid management. Very helpful.

CANDAS E. 
Rating:
1.0

I have used Uhaul and this location many times with no issues. Upon my return of the trailer I had rented they said I could park it and remove the trailer. When I removed the trailer it started to move towards my vehicle. I was able to stop it and hold from moving more. I phoned them while holding the trailer from moving. They said they would be out in a minute. 15 minutes later I phoned again but could not get through to this location directly. Finally I saw an employee and yelled to them which the first employee ignored. Eventually after continued yelling the second employee came to assist me. Worst experience with a rental ever!

ROBERTR S. 
Rating:
5.0

Customer did not leave a comment.

Bernie C.  |  First Impressions 
Rating:
5.0

A very pleasant experience, staff were helpful and pleasant.

DAVIDJ H. 
Rating:
5.0

Overall great service and quality equipment

Chris M. 
Rating:
5.0

Customer did not leave a comment.

JOEL L. 
Rating:
5.0

Everything is good

donald E. 
Rating:
5.0

Samantha M at the front desk was very nice and explained everything quickly and simple. No issues. Highly recommended.

Saskia W. 
Rating:
3.0

All was good. Windshield on the interior was dirty.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Shervin M. 
Rating:
5.0

Customer did not leave a comment.

Doris D. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
4.0

Customer did not leave a comment.

Deanna T.  |  First Impressions 
Rating:
4.0

rental arrangements via telephone were easy and straightforward. there was an extended wait to pick up truck once we arrived at the appointed time. to be required to fill up the gas we used and to also be charged per mile for usage seemed like double dipping on top of the well advertised $19.99 rental charge.

Jan C. 
Rating:
5.0

CSR was excellent. Polite and friendly. Organized and knowledgeable. He's a keeper for sure!

Cheryl P. 
Rating:
2.0

i called to confirm size of opening as item i had to pick up was 10ft high by 10ft wide screen porch panels and was assured they would fit diagonally...had to drive to pickup location with two assistants and discover opening was NOT wide enough then was asked to refill gas despite error on Uhauls part

paul M. 
Rating:
5.0

Customer did not leave a comment.

CANDAS E. 
Rating:
5.0

Sam was great in helping me get started, warm and friendly energy was appreciated!

Laura P.  |  First Impressions 
Rating:
4.0

Why are U-Haul rentals always so dirty inside. Windows are never washed nor the dashboard wiped of dust. This rental only had 11,000 miles almost new and felt like a 3 year old van.

ALEXANDRE B. 
Rating:
5.0

Customer did not leave a comment.

Jean Paul N. 
Rating:
5.0

I did have a good experience with my rental unit. It is great to have a place like UHaul to rent from - we did not have somewhere to store my things temporarily. Thank you to the staff who are always patient and friendly when I've gone in to the office. Carrie and John Beaton

Carrie B.  |  Overall Experience 
Rating:
5.0

Never any issues, Samantha is one of the best managers I have ever encountered. Give this girl a raise! She goes above and beyond to ensure customer satisfaction and keeps an amazingly clean and safe facility. Not to mention she is very down to earth and interacts well with customers. 10/10 will use this location again for my storage needs. Thank you!!

Lindsay D.  |  Overall Experience 
Rating:
5.0

Little pricey but helpful

Dave U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucia D.  |  Overall Experience 
Rating:
5.0

The facility was very well equipped and accessible. The staff were great and i will absolutely choose this company every time.

Douglas D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christie e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madonna R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RENES C.  |  Overall Experience 
Rating:
5.0

Employees are very efficient well mannered with excellent service.

harlen c.  |  First Impressions 
Rating:
5.0

The people were first rate.

ROBERT S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darby J.  |  Overall Experience 
Rating:
5.0

Was very happy with everything, your service is excellent God's blessings 🙏 keep up the good job.

gordon m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joe R.  |  First Impressions 
Rating:
5.0

Friendly staff

Rudolph S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mebrahatom A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elena C.  |  Overall Experience 
Rating:
3.0

I booked the unit on the phone at a call Center. When I got there the designated unit was already in use, the alternative unit was more expensive and the process was much more tedious and time consuming when having to go through it with a truck load and movers waiting!!! Very disappointing!!!!

Brenda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela P.  |  Overall Experience 
Rating:
5.0

Samantha is a difference maker and leads by example

DALE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tony M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lori d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin B.  |  First Impressions 
Rating:
5.0

Keep up the good work

RAMSEY F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Augustina K.  |  Overall Experience 
Rating:
5.0

Move out process was easy. Honestly I moved into a bigger house So I didn't need my unit anymore but loved it there. Very clean.

Alanna E.  |  Overall Experience 
Rating:
5.0

Super friendly and helpful. Very accommodating. Very clean. Repeat customer.

Darlene C.  |  First Impressions 
Rating:
5.0

Keep up the good job

gordon m.  |  First Impressions 
Rating:
4.0

Just a thought that the price could be better and the price should stay the same when you stay there for extended time and alway pay on timely matter , I was there over two years the price just kept going up …. Thanks …

aldona j.  |  Overall Experience 
Rating:
5.0

Your staff all have winning personalities and are hardworking. That was a big reason I came to this facility

Gino D.  |  First Impressions 
Rating:
5.0

Great place to use as a storage unit. Highly recommended

Stephen R.  |  Overall Experience 
Rating:
5.0

The staff were very easy to deal with. The price was very competitive. First months rent was free which was great! The storage lockers were set up with alarms so I felt that my stuff was safe. Would definitely recommend Uhal to friends and relatives.

Glenn P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nanda Kishore C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff S.  |  Overall Experience 
Rating:
3.0

Good location

Leonard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mihir S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth B.  |  Overall Experience 
Rating:
5.0

This was my first experience using a storage facility and the experience was great. Samantha was awesome.

Hazem E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trevor T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth B.  |  First Impressions 
Rating:
4.0

Was an easy move in and out

Samir E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandy H.  |  Overall Experience 
Rating:
5.0

Just an amazing experience!

nino p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REBECCA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeff l.  |  First Impressions 
Rating:
5.0

Excellent service and they took the time to see what my needs were and made sure I had what I needed. Facility is top notch and very clean and secure.

scott j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abigail B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shadha p.  |  Overall Experience 
Rating:
5.0

Perfect for my simple storage needs

Leonard J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas P.  |  Overall Experience 
Rating:
5.0

Thanks for your help

Patricia P.  |  Overall Experience 
Rating:
5.0

Very nice and helpful employees

LORI A.  |  Overall Experience 
Rating:
5.0

Units are great but at night hard to wish units had motion sensored lights

Allison C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Madison D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rob H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley R.  |  First Impressions 
Rating:
5.0

The customer service person was extremely pleasant and helpful

dixie o.  |  Overall Experience 
Rating:
4.0

Your staff was very helpful, informative and polite. I was always greeted immediately for assistance when it was not busy. The only part I would recommend a bit more assistance with, is demonstrating how to use the Pre-Check link for the truck rental. I had to go back inside to ask for assistance. Maybe ask the patrons if it is the first time using that link and taking pictures. Staff can go with the patron and walk them through it.

Michael G.  |  Overall Experience 
Rating:
5.0

Sean gave me EXCELLENT customer service.

Michele W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ahmer s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie B.  |  Overall Experience 
Rating:
5.0

Samantha was very helpful. Great interaction and service. Thanks very much.

Hazem E.  |  First Impressions 
Rating:
5.0

Always clean and easily accessible.

Cindy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandy H.  |  First Impressions 
Rating:
5.0

The girl I dealt with was very informative and a pleasure to deal with

grace S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audra I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug A.  |  First Impressions 
Rating:
5.0

Thank you for all your help and unfortunately I had to empty my storage due to unforeseen circumstances on my part. Alyssa was more than helpful. Thank you Callie

callie g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W.  |  Overall Experience 
Rating:
5.0

Well trained and friendly staff

rudolph s.  |  First Impressions 
Rating:
5.0

The Uhaul team is doing a great job.

KENDALL R.  |  First Impressions 
Rating:
5.0

Everything and everyone met all the requirements for running this facility. I will be back for another unit in the near future. Thankyou Uhaul

diane m.  |  Overall Experience 
Rating:
5.0

Staff well informed and provided excellent customer service.

William S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gina p.  |  Overall Experience 
Rating:
5.0

We found that our particular unit was leaking during rain storms but Alyssa was informed allowing us to stay a couple extra days as it took a couple of days to re-arrange our things as to not get damaged. All the staff were friendly and accommodating. Just a great experience overall. TY

Esther M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathleen s.  |  Overall Experience 
Rating:
5.0

Had my belongs in the storage for 2 years never once missed a payment staff was always very friendly my stuff was very secured would highly recommend to any of my family or friends 😊

Tina O.  |  Overall Experience 
Rating:
5.0

This facility was extremely clean. Our overall experience was very, very positive. Thank you

Lenore R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paukhan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward R.  |  Overall Experience 
Rating:
5.0

Forest glade is THE BEST UHAUL in Windsor, walker should be shut down and dougall is hit or miss but forest glade is always quick, friendly, helpful and organized. Will always be going to this location!

Cheyenne C.  |  Overall Experience 
Rating:
4.0

No comments

ionel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tony M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chistina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARBARA D.  |  Overall Experience 
Rating:
5.0

Representative was extremely friendly and helpful at check-in

Leonard J.  |  First Impressions 
Rating:
5.0

Great facility!

doug m.  |  Overall Experience 
Rating:
5.0

Excellent place to store excessive things.

nancy j.  |  Overall Experience 
Rating:
5.0

Except for last day of check out, I was having difficulty with the storage lock and the front office person was not professional rather rude. This was my only bad encounter other than that excellent service.

Peggy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERRARD G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jim w.  |  First Impressions 
Rating:
5.0

The facility and customer service was excellent. I did not feel safe going to the indoor unit alone and reported an incident about it.

DONNA K.  |  Overall Experience 
Rating:
5.0

Friendly staff... knowledgeable, fast service!!

LISA MARIE DIANE L.  |  First Impressions 
Rating:
5.0

This U-Haul facility was clean and had everything accessible. I fell behind on my payments and was able to make payment arrangements. They didn’t just sell off my stuff like other storage facilities I’ve heard of. They are friendly and greet you with kindness.

janie k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikola b.  |  Overall Experience 
Rating:
5.0

Thank you to all staff at Uhaul tecumseh!!!! I was very happy with the customer service I received while using your storage facility :) All the best and have a great rest of your summer!! Dina

Dina R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
5.0

Was a very safe and convenient way to store my e-bike & utility trailer.

STAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

liz n.  |  First Impressions 
Rating:
5.0

Fair prices, and overall good experience. Just wish there were units a bit bigger to rent. But everything else was good

Carol B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edward R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Praveen R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BILL M.  |  First Impressions 
Rating:
5.0

The facility was very helpful during my needs.

roger f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noor A.  |  Overall Experience 
Rating:
5.0

The staff at Forest Glade are the best! Good service, patient and friendly!

lori d.  |  First Impressions 
Rating:
4.0

I don't really have any comments yet, as, all I have done is secured our store unit and payed for our lock. However, I can tell you that the service we received at the Forest Glade location was excellent. Was able to answer all of our questions and concerns.

DEBBIE P.  |  First Impressions 
Rating:
5.0

Excellent thanks for all your help.

KENNETH A.  |  Overall Experience 
Rating:
5.0

I appreciate their understanding. Very nice location and ill always be returning because of their friendliness and understanding.

Daniel H.  |  Overall Experience 
Rating:
5.0

I appreciate the storage unit being absolutely immaculate!

Nicola M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Frank H.  |  Overall Experience 
Rating:
5.0

The staff are extremely knowledgeable and helpful!

Shelly Ann S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VINCENZO M.  |  First Impressions 
Rating:
5.0

Our trip was a one way from Montreal to Windsor. The Montreal office was a disaster and the Windsor staff was ‘so good’ it made up for the start. The move into storage here was also a breeze. Thank you Windsor

Dave S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda F.  |  Overall Experience 
Rating:
5.0

When my dad died they were so passionate and understanding

Chistina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lloyd L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason K.  |  First Impressions 
Rating:
5.0

The only problem i had was renting a 26 foot UHAUL I wish i had more time on the rental as had to rent a car to drive to Windsor that cost me 145.00 to drive to Windsor to pick up order then drive the empty truck Back to Shakespeare it was a 6 hour drive and it cost me in gas 345.00 or more as the truck only had 1/4 of gas to drive back to Shakespeare this was not far to me i hope UHAUL could help me with this cost as i picked it up at 2 and i had to have it back the next day to Windsor by 1 and i only had enough time to load half of the 26 foot then we had only 3 hours to unload truck at uhaul now i have to order another uhaul that will cost me more and My guys were not happy i told them its not my fault we i had to wake up at 430am to make the return time at 1 the total of the move was 765.00 and if i pick up a truck in my area it would of only cost me for a 1 way 346.00 plus my guys time of 7 hours as i have to pay them for 14 hours now i will be ordering a 20 foot very soon or maybe uhaul could give me credit as i am not done moving thanks but very happy still be safe ;

rob m.  |  First Impressions 
Rating:
5.0

very good staff

yadwinder d.  |  Overall Experience 
Rating:
4.0

storage was good. renting a truck was bad

thomas a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAN C.  |  First Impressions 
Rating:
5.0

Great staff, very efficient and friendly. May use the facility in the future. Have rented your vans on many occasions.

Dave D.  |  Overall Experience 
Rating:
4.0

Alissa was great! She was helpful and polite. I appreciated the friendly manor in which she welcomed me, and help me navigate choices for my storage needs. Thanks Alissa.

Dustin b.  |  First Impressions 
Rating:
5.0

The experience as A1 .

Jean E.  |  Overall Experience 
Rating:
5.0

The staff were always helpful and courteous.

Jennifer O.  |  Overall Experience 
Rating:
5.0

I was greeted right away by the 3 people working in the store. The person that assisted me (I regret not getting their name) was so helpful. I explained that I had a bad hip so she gave me a unit close to the loading area and had me drive there so I could see it. Walked me through the whole process. Showed me the inside of the unit for size, how to use the swipe card and lock. She was always smiling.

marie f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy W.  |  Overall Experience 
Rating:
5.0

Only U-Haul for us. Both trucks and self storage. Staff is incredible and helpful

LLOYDR L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STAN H.  |  First Impressions 
Rating:
5.0

👌👍

mile z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONA E.  |  First Impressions 
Rating:
5.0

If I ever need storage again, I will come back to you guys and I will also recommend yous to all my family and friends

anthony f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

The young woman that took handled my booking 2 months ago was the same young lady I saw yesterday. She is very kind and professional. She understood how much just talking to someone means to someone like me. I appreciate this very much. Since 2020 I have stayed in my room for 98% of the time , it seems with very little outside contact (or at least not what I was used to before ) I appreciate all the help she has been getting me into the unit I needed and explaining every step of the way . If I should ever need a storage unit or moving van in the future , U-Haul is where I will go. Thank you for having such quality , mature , kind and understanding staff - you have no idea how much it is appreciated! Respectfully, Nadia

nadia z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLYFAWN S.  |  First Impressions 
Rating:
5.0

Best storage service anywhere! WINDSOR TEC RD EAST ROCKS!!!!

Annette R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Zack M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilice T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAYNA C.  |  First Impressions 
Rating:
5.0

Today was a busy day and coming into your location was a breeze because of the excellent service by your staff she was prompt but friendly and went above and beyond. Thank you for help. This interact helped make everything seem a little more doable and I felt at ease

Jasmine B.  |  First Impressions 
Rating:
4.0

Prepaid for January, emptied the unit Jan 15th. After dropping off my trailer rental, by the time I got back to the front desk, my account was closed before I decided what to do with the remainder of the month. I asked if there was a refund for the last half of the month. No refund available so I decided I would use the unit until the end of the month. I paid for the entire month. I was told I was already checked out. Not an option. Therefore not an option to use for the next 15 days. A very disappointing ending to the overall very good experience over the last 9 months.

Stephen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER H.  |  Overall Experience 
Rating:
5.0

Amazing all around Great staff Extremely clean facility inside and out Convenient 🏪 Best place

Teresa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Conner P.  |  Overall Experience 
Rating:
4.0

I had a very easy and quick experience. Staff were friendly.

ALVINE A.  |  First Impressions 
Rating:
5.0

This place is awesome from the staff to the helpful quality of personnel and customer service too bad they dont have bigger units.

vince s.  |  Overall Experience 
Rating:
5.0

The last 21 months have been extremely stressful and when I lost my Aunt in Tennessee in October - it was the absolute worst thing that could happen. I have been trying to get to Tennessee to get the items the lawyer put in storage and last week - we did go . Knowing that I have everything in my garage and that today I finished going through the last box - My Son, Daughter in law started putting things in the Storage Unit. I am grateful that it is so close to home - I am grateful for the kind, professional and compassionate staff. Every one I encountered is real quality !!! Thank you for making this aspect of my life so easy and carefree - I feel like I have had a rock lifted off my shoulders and could not feel this way without your staff!!! Respectfully, Nadia

nadia z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger M.  |  Overall Experience 
Rating:
5.0

Samantha was awesome. I called with some questions about a storage unit and she answered all of my concerns. Came to the location the following day and she helped me out. She treated other customers the same when I was there. Great work Samantha! Give her a chance to operate her own store!

Long T.  |  First Impressions 
Rating:
5.0

Great staff. Well maintained facility.

Robert B.  |  Overall Experience 
Rating:
5.0

We live in a condo and do not have a lot of storage area. I have already recommended your facility to a number of people.

Larry M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DONALDG C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL K.  |  Overall Experience 
Rating:
5.0

Well pleased with service and consideration. Over and above. So happy and relieved with cleanliness. Thankyou!

Irene C.  |  First Impressions 
Rating:
5.0

Manager at u haul was excellent, took her time to answer questions I had. No doubt in my mind I had made the right decision to rent a unit at u haul.

GERRARD G.  |  First Impressions 
Rating:
5.0

Staff is very helpful and accommodating. All are very friendly and approachable.

Rowena L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALDG C.  |  First Impressions 
Rating:
5.0

Very convenient, thank you Allisa for being very helpful. Loved the drive in load and unload, keeps you out of the weather

DAVID A.  |  Overall Experience 
Rating:
5.0

I was very pleased with the entire process. Staff was always helpful and the facility was first rate. Will definitely use UHaul in the future.

ross s.  |  Overall Experience 
Rating:
5.0

Clean facilities, efficient process to rent, and friendly, helpful staff.

Christopher J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy F.  |  Overall Experience 
Rating:
5.0

A very good experience!

Ronald M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  Overall Experience 
Rating:
5.0

Facility is clean and well maintained. Staff helpful and seems to work together as a team. If they don’t know the answer they get someone that does. Good job.

doug j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gord H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JENNIFER C.  |  First Impressions 
Rating:
5.0

Best experience yet! The gentleman was upstanding as well as the pretty lady that assisted with my transactional business. They helped me 100 in a dire time of need and i respect that!!! 100 points!

LORNENEWTON G.  |  First Impressions 
Rating:
5.0

Thank you for the great service and kindness.

ANNETTE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shailesh J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

shabana a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy D.  |  Overall Experience 
Rating:
5.0

The girl was super nice and explained everything really well and showed me how to access and use lock. I was very impressed! Also with first month free is a bonus! Thank you so much!

Bridget K.  |  First Impressions 
Rating:
5.0

The facility and space was exceptionally well run and staff were very professional at all times.

Kenneth G.  |  Overall Experience 
Rating:
5.0

I worked with the staff over the phone to arrange drop off and pick up of an item that needed to be stored. They were very helpful and made the process easy.

Ian G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gord H.  |  First Impressions 
Rating:
5.0

There was a mixup with my order initially, but customer service was very responsive and helped me sort out the issue quickly without fuss. I move often ND Uhaul is always my number one choice for truck and storage rentals. Cheers, Sami

SAMI M.  |  First Impressions 
Rating:
5.0

You guys were really awesome. I rented a vehicle and had you store my furniture for months. I really appreciate all your assistance

MARY JOANN M.  |  Overall Experience 
Rating:
5.0

Great facility. Clean. Felt safe. Friendly people. Thank you

Karla r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
5.0

Thank you for all your help...

MONIQUE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  Overall Experience 
Rating:
5.0

The woman who assisted me went above and beyond to make sure I had had what I needed. She was extremely knowledgeable about the facility and was very friendly and approachable. She made a stressful situation for me a little easier.

jessica k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohamed M.  |  Overall Experience 
Rating:
5.0

Staff was knowledgeable and friendly. Site was clean. Unit was spacious and reasonably priced.

Neil M.  |  Overall Experience 
Rating:
5.0

The assistant manager was very helpful.

CANDAS E.  |  First Impressions 
Rating:
5.0

Slight mix-up when originally assigned storage unit, but was quickly rectified. Very accommodating to our needs.

Cindy S.  |  First Impressions 
Rating:
5.0

Great place and the bonus is the staff.

Ellen P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terri C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ara G.  |  First Impressions 
Rating:
5.0

Just could not tolerate the extreme audio of alarms...too shrill and these last few months way too often..I understand it was related to bad rainy weather

Linda B.  |  Overall Experience 
Rating:
5.0

Excellent service from all staff.

Judith r.  |  First Impressions 
Rating:
5.0

Alaina and the young man were very helpful kind and I can’t say enough good words about the two of them

catherine s.  |  First Impressions 
Rating:
5.0

very pleased with the service. thank you

RODOLFO A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda F.  |  First Impressions 
Rating:
5.0

Your staff worked very hard to set me up with a unit and all the packing supplies I needed .

kathern k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hillary R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  First Impressions 
Rating:
5.0

At the check-in desk, the girl was very knowledgeable and answered all my questions making check-in very easy.

JOHN n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald D.  |  Overall Experience 
Rating:
4.0

One of the units was wet after we had some rain, but moved items so they didn't dtsyvwrt as we were moving items out soon after.

Lisa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria B.  |  Overall Experience 
Rating:
2.0

Very poor communication to new customers. I booked large medium unit and got 2 small units instead. When I got there, I was given wrong information where to scan access card, not given information about locks inside the storage, how to open storage, how to get in and out of loading area. There are signs on the parking how to get in but not how to get out. Very unorganized storage location. Alarm goes off "even I scanned in" as system is "learning me as a new customer"!? I can enter unloading area with my car with no security verification (gates opens automatically) and enter storage area with no security checking. A lot of areas for improvement.

Zoran J.  |  Online Move In 
Rating:
5.0

The staff were very friendly and helpful

LORNE M.  |  Overall Experience 
Rating:
4.0

Very long waiting hours on calls.

Alia S.  |  Overall Experience 
Rating:
5.0

The requirement of three different phone numbers is ridiculous.

Glyn B.  |  First Impressions 
Rating:
5.0

Alyssa is a wonderful customer service employee. She was very friendly and very informative. The kind of employee all business should be excited to employ.

Craig P.  |  First Impressions 
Rating:
5.0

it was super good for mi en my famili very good thans you

RODOLFO A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GAIL K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Radivoje M.  |  Overall Experience 
Rating:
5.0

Excellent check in and out process. Counter help was helpful and courteous.

Jeff L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alissa p.  |  Overall Experience 
Rating:
5.0

Staff were amazing, very helpful. Thank you

DAVID A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle D.  |  Overall Experience 
Rating:
1.0

Sad to say but this has been an awful experience. Needs to be more guidance on how to use locks and lockers... perhaps employees should walk with customers to their units and show them to the location of their locker/how to utilize their lock and lockers for the first time securely to avoid theft as what happened to us. Building flooded and no compensation related to that. Attempted to get a hold of insurance (which is a third party insurance company) many times with no return contact. Read the contract CAREFULLY because there are a ton of stipulations regarding damage.... Was given a swipe card to use after hours that did not work and therefore could access my unit after hours. Workers seem ill-knowledgeable, but some are great. One employee knew we’d been having a bad experience with and attempted to compensate us by lowering mileage cost on our truck rental and giving us last month rent free, so thank you for that. As I’ve been told, the store has no individual control and everything is run and mandated daily by corporate. Which is actually a huge pain and annoyance in special circumstances. I was given a temporary unit that I wasn’t being charged for, and every time I needed to visit the unit, it was locked by corporate with a “non-payment” sticker on it. I received countless emails (even though I didn’t owe money) from corporate that were void but “protocol.” What a waste of time???? Sorry, but I will not be renting or utilizing Uhaul services again. And I do not recommend.

Kayla M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer G.  |  Overall Experience 
Rating:
5.0

Staff at this location are amazing, very helpful

Paul L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Free month because I rented . Nice little bonus

Jeff L.  |  First Impressions 
Rating:
5.0

Paul at the Forest Glade Windsor ON location has been very helpful.

CANDAS E.  |  First Impressions 
Rating:
5.0

very pleased

richard r.  |  Overall Experience 
Rating:
5.0

my reservation wasnt on file even though I called and booked. But I was taken care of excellently by the staff member at the store.

Paul L.  |  First Impressions 
Rating:
5.0

Max was very pleasant and it was a pleasure dealing with him. I will definitely be back when I need use of your facilities. I love the indoor facilities and unload area, a great idea! Thanks.

Judith n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

emily y.  |  Overall Experience 
Rating:
5.0

Our first time using any type of off site storage. The employee was great. Explained everything well and was very personable.

Charlene J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen-Caleb F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cody M.  |  First Impressions 
Rating:
5.0

Great service, great people, had 3 units for about 7 months, didn't have any problems Thanks

Jose G.  |  Overall Experience 
Rating:
4.0

Knowledgeable and helpful person. This was especially needed as this is our first storage experience.

Charlene J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cassandra S.  |  Overall Experience 
Rating:
5.0

I was very please with the service and the storage unit worked great for us, this was a first try for us and we will come back for sure when we need extra storage, great team to work with ..!!!

David A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine P.  |  First Impressions 
Rating:
5.0

Your Staff at Forest Glade UHaul is Awesome....each person I dealt with was friendly..knowledgeable..helpful.. & professional. I have already recommended Forest Glade U Haul highly to my friends..Family .& co workers! THANKYOU!!

Pam D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leeann A.  |  Overall Experience 
Rating:
5.0

I'm very impressed with how clean and well laid out your place is and the fact that it is mostly indoors. A great idea!

Judith n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean D.  |  First Impressions 
Rating:
5.0

Diane was very helpful, polite and professional.

doug j.  |  First Impressions 
Rating:
5.0

They make you feel like you are a friend very friendly and helpful

Lorne M.  |  Overall Experience 
Rating:
5.0

I want to thank the staff for making my move so easy especially with my situation especially Diana, she was the best at helping me with best deal and extension, thank you again

Samir E.  |  First Impressions 
Rating:
1.0

Okay so this is how I'm going to say this and I'm a very blunt I am very upset on how I was treated this time around which is my second time of going to U-Haul the reason why I want to U-Haul the second time is because I had a good experience the first time. This time I actually called for a trailer and truck as I was buying a from a pickup truck to make a bed out of it! the guy was supposed to book it for me that I was talking to him I even gave him his my Visa debit I am not impressed with the knowledge and the stupidity of people that don't care of somebody else's time very inconsiderate! if it wasn't the for the girl that called me the day before and said do you still want to rent the truck and trailer I said still I already rented it 🤦 I am extremely very upset and disappointed I will not recommend your company to anybody as I was told that I would have helped cuz I asked if I could have two bodies to help me and my buddy pick out the bed of the truck and put in a storage unit they told me yes we can get that two guys to help you! Thats what I was told when I got there they said no that's not our job 😡 I actually work at Gus Revenberg's as an auto detailer at Volkswagen of Windsor! I was told when I worked at Saturn's Hummer Windsor and Gus on that too customer is always right whether they're right or wrong the customer is always right and a happy customers are turning customer so I will make sure that if anybody ask about U-Haul I'm going to say don't rent from them go elsewhere I am so not happy I'm actually really angry! Worst experience ever I had to pull teeth with everybody at U-Haul 😡

Rachel C.  |  First Impressions 
Rating:
5.0

All the employees there are great and helpful! The manager Diane is a great manager, fantastic job.

Edith l.  |  First Impressions 
Rating:
5.0

Was very friendly and helpful. We are very pleased with the service. Thanks again. 👍👍👍👍👍

Jerry P.  |  First Impressions 
Rating:
2.0

Have contacted storage unit and they have resolved the issue but was still disappointing to have that experience at the time of a move.

Adrian Z.  |  First Impressions 
Rating:
4.0

The only issue was the access cards needed to be reset a lot and the alarm went off constantly, I think it was more of an issue for the employees than it was mine. Overall the staff was great and very helpful 👍

DAVID D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

danny d.  |  First Impressions 
Rating:
5.0

Staff were extremely friendly and helpful. They gave excellent advice and information and were very approachable.

Robert A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

renee m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Jurak B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger B.  |  First Impressions 
Rating:
5.0

Excellent facility for storage. Price was reasonable.

Joseph R.  |  Overall Experience 
Rating:
3.0

Several times we visited location main door wouldn’t open. When we tried using the smaller entrance our stuff fell off our carts. We lost two items due to cracking from falling off our carts upon entering and exiting when the main door was down

jennifer d.  |  Overall Experience 
Rating:
5.0

Have been using this facility for over 3 years! It’s wonderful place to keep/ store everything! Will recommend it to everyone! wes@kukiela.com

Wes K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PERRY H.  |  First Impressions 
Rating:
4.0

I didn't use a storage facility this time. Last time it was clean. I will need a truck in the next few months. Thank you Karen

gordon s.  |  Overall Experience 
Rating:
5.0

Very helpful and efficient.

Tricia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brent r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Q.  |  First Impressions 
Rating:
5.0

very pleased with everything went very smoothly thank you!

carol d.  |  First Impressions 
Rating:
5.0

I will recommend for anyone.Thx

Zdzislaw K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie E.  |  First Impressions 
Rating:
5.0

very polite and helpful employees quick service great manner made my move to Edmonton nice and smooth I would recommend to anyone thank you sincerely France Yelle

france y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brent r.  |  First Impressions 
Rating:
5.0

Staff was courteous . Facility is very clean, well organized and easy to access.

ross s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chantelle T P.  |  Overall Experience 
Rating:
4.0

Had difficulty with access card twice. Unit 0135 leaked water at base. Damaged some property. Did not like having to use a different style lock(s) on my units. Proved nothing. Please provide receipt(s) for rental payments for duration of contract length for both units, #0135 and 0196. Thank you. Bruce

Bruce L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve L.  |  Overall Experience 
Rating:
5.0

Hello, To whoever reads this review. I had my belongings in storage between moves. I became COVID -19 " positive" in the interim. The whole staff was absolutely amazing during this time in my life! I can't thank them enough. From the manager ( s ), to the staff at the desk, everyone went way out of their way for me, and for that, I am truly grateful. Take care, Craig Graves Windsor, Ontario

craig g.  |  Overall Experience 
Rating:
5.0

The young lady at counter was very friendly and extremely helpful. Will definitely recommend this location in the future. Very impressed with the cleanliness of their storage facilities also.

Danial N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lori j.  |  Overall Experience 
Rating:
4.0

The storage hours could stand to be a little longer. Perhaps 9:00pm instead of 7:00pm.

Edward S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis b.  |  Overall Experience 
Rating:
5.0

The only negative thing I could say is that the access card reader was broken at the entrance door to the storage building, so I had to put on a mask and enter the office each time to scan my card in and out as I came and left. This caused me to forget sometimes, tripping the alarm.

ken n.  |  Overall Experience 
Rating:
4.0

I have been using UHaul for many many years now. And I will continue to use UHaul in the future. But I do have a couple of concerns. 1) Very disturbing when the alarm sounds. It's very very loud and "piercing". Sometimes it seems to set itself off every few minutes. Difficult to get things done when you're having to constantly cover your ears. Doesn't seem to be a reason for it going off as frequently as it does. And why is it SO LOUD? A friend of mine was in the facility to help me when it went off. He has a sound sensitivity disorder. His first response after the alarm went off is that he wanted to sue UHaul. I had to have him sit in his car to protect himself. Surely the volume you have your alarm set at is higher than industrial "safe" levels. This should be reported. It has to be damaging to customers and especially your employees. I saw one of your employees wearing ear plugs for this reason. If your employee deems it to be too loud, then why aren't you warning your customers and recklessly subjecting them to unsafe sound. 2) you advertise that you have 5'x5' storage rooms. I had an item I wanted to put into a 5'x5' storage room that was 24" deep and 4'9" long. It should have fit. I couldn't because your 5'x5' storage rooms are in fact 5'x4' 7.5". That's close to half a foot shorter than you advertise. Of course, I couldn't fit the item and I had to forfeit renting the space. But this is false advertising. Stephen Romanow

STEPHEN R.  |  Overall Experience 
Rating:
5.0

The staff made me feel very confident about storing my articles

linda p.  |  First Impressions 
Rating:
5.0

Perfect

Sameer J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sameer J.  |  Overall Experience 
Rating:
5.0

Perfect

Sameer J.  |  First Impressions 
Rating:
5.0

Completely satisfied with everything I felt comfortable wen going to get things in and out. Thanks again

sandra l.  |  Overall Experience 
Rating:
4.0

I recently purchased a 10X10 storage unit and there are plenty available but only had my choice of ones that were at the back of building, all the empty units at front are empty but not available. Was not happy about that but needed a unit, so my choices were limited when I should have have my choice if many empty ones up front. Like the place was but not pleased with the location of my unit.

Maureen P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andre l.  |  First Impressions 
Rating:
5.0

The gentleman on the phone went above and beyond to answer all my questions and make the move-in as flawless as possible. Cudos!

Dave G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

shabana a.  |  First Impressions 
Rating:
5.0

Very friendly and knowledgeable staff every time I’ve been there. I’ve rented a storage unit and 2 rental vehicles so far. Great service every time. Staff truly care about their customers and go above and beyond to ensure you're taken care of! I’ll be returning to this location when I need the services next and I will recommend to family and friends.

leigha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary w.  |  Overall Experience 
Rating:
5.0

Diane Smith was very helpful friendly and professional. I will definitely recommend this place highly for anyone in need of these services.

brad s.  |  Overall Experience 
Rating:
5.0

Very clean place. Staff was very helpful and friendly

Amie b.  |  Overall Experience 
Rating:
4.0

Coole is very friendly and cooperative UHAUL employee.

OSAMA A.  |  Overall Experience 
Rating:
4.0

Very great staff..

farhana K.  |  First Impressions 
Rating:
5.0

Experience was great at this location. Helped right away and gave me a bunch of options and ideas for packing my large items. Made the stress of packing my home better! Very friendly and will be back!

nicole d.  |  First Impressions 
Rating:
5.0

Perfect

Diane S.  |  Overall Experience 
Rating:
3.0

I called for availability on 12/30/19. I moved in as of January/2020. Ended ok with management taking charge as new staff a little off.

marilyn d.  |  First Impressions 
Rating:
5.0

Customer service was exceptional. A company is defined by the quality of its staff and you are very well represented at this location.

Byron B.  |  First Impressions 
Rating:
5.0

The Manager Diane was excellent. She explained everything fully and solved things for me. A well run facility!

paul t.  |  Overall Experience 
Rating:
5.0

perfect

Diane S.  |  Overall Experience 
Rating:
5.0

perfect

Diane S.  |  First Impressions 
Rating:
5.0

Awesome!

Sherry C.  |  Overall Experience 
Rating:
5.0

The staff is so helpful & accommodating. They made a difficult move so much easier.

Melanie t.  |  Overall Experience 
Rating:
4.0

The office closes at 7 PM, and could - for the convenience of your customers - stay open a little longer.

Edward R.  |  Overall Experience 
Rating:
5.0

They were very helpful

John C.  |  Overall Experience 
Rating:
5.0

Diane Smith is awesome! Excellent service!

Laurie T.  |  Overall Experience 
Rating:
5.0

Very helpful and reasonable staff

Alin P.  |  Overall Experience 
Rating:
5.0

Great facility and excellent customer service.

tom h.  |  First Impressions 
Rating:
5.0

We enjoyed your friendly helpful personnel. Thanks

patricia c.  |  Overall Experience 
Rating:
5.0

Love this facility.. Would definitely recommend it!

JEAN MARC L.  |  Overall Experience 
Rating:
5.0

I have recommended this place to several people. I was amazed how convenient it was. Staff were very helpful and pleasant to work with.

Shannon Q.  |  Overall Experience 
Rating:
3.0

The reason I left is because my rates were increased. I would have been a long term customer (was at last storage for 20 years), I found something cheaper. ($150 all in, exact same size and climate.)

Boodles o.  |  Overall Experience 
Rating:
4.0

my only complaint was every time I went to my locker (quite often) there was always a very loud ear piercing siren that would run sometimes for quite awhile. It was very annoying & deafening.

teresa e.  |  Overall Experience 
Rating:
4.0

When construction fell through and was not finished on time they knew i was obviously stressed. They worked to provide a suitable solution and eliminated my stress.

Gino D.  |  First Impressions 
Rating:
5.0

the workers that helped and those that scheduled were very helpful

Samira r.  |  First Impressions 
Rating:
5.0

Keep up the good work.

AFLOLABI I.  |  Overall Experience 
Rating:
5.0

It was good experiance.

radolav b.  |  Overall Experience 
Rating:
5.0

Very clean and convenient

Alin P.  |  First Impressions 
Rating:
5.0

The girls were very helpful & took the time to show me the storage area & what the whole procedure is. They were very helpful & accommodating.

teresa e.  |  First Impressions 
Rating:
5.0

Excellent

Tim C.  |  First Impressions 
Rating:
5.0

Amazing customer service

ross m.  |  Overall Experience 
Rating:
4.0

General Manager on site was great. She answered all my questions and helped me choose, out of the limited sizes avail, which one would best suit me. The prices are higher then expected for an 8x8.

adam a.  |  First Impressions 
Rating:
5.0

Great experience, amazing staff.

linda a.  |  Overall Experience 
Rating:
5.0

Glad did business with you guys

stacey k.  |  Overall Experience 
Rating:
4.0

Awesome place n staff

melissa l.  |  Overall Experience 
Rating:
5.0

Great customer service I will recommend this location

Deonde W.  |  First Impressions 
Rating:
5.0

The GM was personable, helpful and answered all my questions. I checked the competition but no comparison.

paul t.  |  First Impressions 
Rating:
5.0

Very nice , friendly, and helpful.

ross m.  |  First Impressions 
Rating:
5.0

I have rented from this location on many occasions. Everyone is very friendly, knowledgeable, and helpful. I would recommend this location to anyone. Chris Almas

Chris A.  |  Overall Experience 
Rating:
5.0

Excellent customer service, Diane was incredibly helpful.

linda a.  |  First Impressions 
Rating:
5.0

Sam was incredible the way he handled everything that day. A few issues came up but he dealt with them quickly and conveniently.

Dave P.  |  Overall Experience 
Rating:
4.0

My only complaint is I found it to be too expensive!!!

Clifford C.  |  Overall Experience 
Rating:
5.0

Very Satisfied

Glen's M.  |  Overall Experience 
Rating:
5.0

Excellent

Diane S.  |  First Impressions 
Rating:
4.0

Service was good up until move out. Despite my pleas, I was harassed to pay for unit I no longer used...threatened me to sell someone else's stuff. Glad I was the better person and made a complaint.

Beth C.  |  Overall Experience 
Rating:
4.0

Very nice place, would have been nice if an alarm didn't go iff every time I opened my locker though.

Tom B.  |  Overall Experience 
Rating:
5.0

Everytime I went I had a great experience.Iforgotto lock my unit one time and uhaul called me to let me know! Awesome job

June H.  |  Overall Experience 
Rating:
4.0

Facility and stfaff are excellent...U-Haul corporate challenging. Staff helped us get a 2nd locker and combine payment dates etc..and we kept getting delinquent notice with late charges. Repeated fix.

Christopher J.  |  Overall Experience 
Rating:
4.0

very courteous staff ..at times more staff needed...i walked out once due to time and only one working. otherwise very satisfied..thank you

Cherryll G.  |  Overall Experience 
Rating:
4.0

Awesome service

Maria I.  |  Overall Experience 
Rating:
5.0

Extremely helpful staff!

kym w.  |  Overall Experience 
Rating:
5.0

From interacting with the staff to accessing my locker, the experience was fantastic. The facilities were always clean and the staff were knowledgeable and friendly. Great job all around!

John S.  |  Overall Experience 
Rating:
5.0

Look forward to do business again

JOHN F.  |  Overall Experience 
Rating:
5.0

Customer Service was very good. I was shown where my storage locker was & explained the after business hours entry, thank you.

DONNA J.  |  Reservation 
Rating:
5.0

Everything was handled in a professional manner.

Christopher J.  |  Overall Experience 
Rating:
5.0

More then expected.

Cynthia C.  |  Overall Experience 
Rating:
5.0

Service was excellent and we were very happy with all aspects of your facility and staff. We would recommend and use this facility again if needed.

Kenneth H.  |  Overall Experience 
Rating:
5.0

It was the perfect space to store some of our belongings while we sold our house. Clean, secure, and convenient!

rochelle s.  |  Overall Experience 
Rating:
4.0

Everything at U-Haul with my storage unit was great until the day we moved

ASHLEY W.  |  Overall Experience 
Rating:
5.0

I had a great experience renting here. Facilities were more than sufficient and staff was extremely helpful.

Tracy W.  |  Overall Experience 
Rating:
5.0

During the flooding our life was upside down, I am thankful U-Haul was there. Life is a struggle but knowing there is a company creating a safe place during those overwhelming moments is comforting.

DOUGLAS C.  |  Overall Experience 
Rating:
5.0

Amazing facility. Hospital clean and well organized. Staff over performed in knowledge and customer care. Exceedingly well done

David H.  |  Overall Experience 
Rating:
4.0

Very good storage experience - would recommend.

DAVID H.  |  Overall Experience 
No reviews have been submitted for this location.

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