Customer Reviews for U-Haul Moving & Storage of Flushing

10,728 reviews

3630 College Point Blvd   Flushing, NY 11354
(At 36th Road, No on-site parking available for customers during rental)

(718) 359-1919

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(718) 359-1919

3630 College Point Blvd
Flushing, NY 11354
(At 36th Road, No on-site parking available for customers during rental)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

monica alonso 
Rating:
5.0

the installer excellent master pro

ionut enescu 
Rating:
1.0

Vehicle was not assigned. I spent 1.5 hour afterhour on call with customer service rep (latoya) to get a vehicle. The manager Andre called later and was exceptionally rude and inconsiderate and unprofessional and questioned as why did I come from Jersey to Flushing at first place. He didn’t read the notes and even after explaining that despite of rental verification and showing active rental I ended up paying for 27 extra miles and had to come back from Jersey to return at 3:00 AM, the manager kept arguing and questioning if I was aware of the Rental. Please refer to the rental and call recording with the manager and Latoya. It’s very unprofessional, inconsiderate and Rude.

Pradeep Bindra 
Rating:
2.0

Over in an hour waited because the light on the trailer didn’t work and they were fixing it and then they just switched after an hour of waiting they could’ve just gave me the other 1 when they saw it didn’t work

Yuriy Mamonov 
Rating:
1.0

customer service very bad . iam first time to use uhaul ,so i dont know how o proceed ,the guy outside has no patient to help !bad service !i will not go again

Junlong Xia 
Rating:
3.0

The self checkout is really an issue and no one is available for help. The drop off process is too long and complicated

Damian Acosta 
Rating:
5.0

Customer did not leave a comment.

Gregory Macagnone 
Rating:
1.0

I dropped van off @ drop off spot and handed keys to valet. He told me that was all I had to do and if there were any additional charges, that they would automatically be updated. I am VERY UPSET in finding out that they charged me for damage when all I moved was a couch which never touched the ground and it was impossible for this to be dirty especially when the room where I moved it from had a light beige and there were no stains on that carpet. I also moved to a location with light beige, and again, no stains to carpet. I will NEVER use Uhaul again!!!!!!

theresa arroyave 
Rating:
5.0

Customer did not leave a comment.

Mauro Peralta Ochoa 
Rating:
4.0

Customer did not leave a comment.

Jose Morel 
Rating:
5.0

Customer did not leave a comment.

Armando Reno 
Rating:
4.0

Customer did not leave a comment.

Qiaosheng Ren 
Rating:
1.0

You would be better off walking a few blocks to the Home Depot and hiring someone at the parking lot then going to this scam of a location

sam ali 
Rating:
5.0

Customer did not leave a comment.

Eduardo Sosa 
Rating:
5.0

Customer did not leave a comment.

NURBEK MAJIDOV 
Rating:
5.0

Customer did not leave a comment.

Shinelle Taylor 
Rating:
4.0

Customer did not leave a comment.

Edward Siess 
Rating:
5.0

Customer did not leave a comment.

CHUOCHUN LEE 
Rating:
4.0

Customer did not leave a comment.

Qiaosheng Ren 
Rating:
1.0

The mirror of the first car was broken, and I waited for 40 minutes but still didn't handle it, and my attitude was extremely unfriendly. When switching to the second car, not only did we not replace the contract in a timely manner, but we also had four witnesses who saw that the remaining amount displayed on the fuel gauge was less than half, while returning the car required an increase of 3/4, without any room for negotiation! I have used "UHAUL" multiple times and have never encountered such a terrible service before!

stanley bao 
Rating:
3.0

Customer did not leave a comment.

rafael grullon 
Rating:
4.0

Keep up the level of customer service you are doing now.

vincent tuccio 
Rating:
5.0

Customer did not leave a comment.

Gene Olivieri 
Rating:
5.0

Customer did not leave a comment.

Hing lam  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juan Carlos Montoya 
Rating:
4.0

Only problem i have is milage odemter tells wtong reading i went @ least half of a milage rpund trip its tells me i wet almost 3 milage

William F 
Rating:
5.0

Kind People

Karl Anthony Lee 
Rating:
5.0

Customer did not leave a comment.

Qiaosheng Ren 
Rating:
5.0

Customer did not leave a comment.

MARVIN HOLDER 
Rating:
5.0

Customer did not leave a comment.

David L Pacheco Aguilar 
Rating:
3.0

I came to this location last minute to rent a trailer, the rep didn't even look at the system and said there's none left. I left and looked online and was able to book one for just 5 minutes later but I had already left so had to book for a later time. It wasted an hr of my time if she would've just checked when I was there. The service guy who attached the trailer for us was very knowledgeable though and very helpful.

Amy Chan 
Rating:
5.0

Customer did not leave a comment.

Frank Philip Chiarulli  |  First Impressions 
Rating:
5.0

Verry good

Rikardo Rodriguez 
Rating:
1.0

Made a reservation for a 26’ truck and only found out when I arrived to the location that only 20’ is available! This caused me great loss because I had to make 2 trips and had to pay my workers extra! Truck was horrible with loose steering wheel which was very dangerous to drive! Truck was beat up all over.

Refael Bahar 
Rating:
2.0

When you bring the vehicle back the person in charge of receiving the vehicle allways Lie about you did something to the vehicle to charge more money.

Leonardo Guerrero 
Rating:
5.0

Customer did not leave a comment.

harley canales 
Rating:
5.0

Customer did not leave a comment.

Juan Avila 
Rating:
5.0

Check only the doors close normally

Luis Umana 
Rating:
1.0

Pésimo servicio

Juan David Urquiza Triana 
Rating:
5.0

Customer did not leave a comment.

Taehoe Tobia Koo 
Rating:
1.0

Rude ppl that don't want to work

Daniel Fernandes 
Rating:
5.0

Customer did not leave a comment.

Noel Zayas 
Rating:
5.0

Mike from Jamaica called Andre to fix my hitch installation and wiring. Andre did not disappointment. He went the extra mile to ensure that the wiring worked and he kept me updated with each step. I truly appreciate Andre's commitment and the positive experience that he provided.

BERNICE M BUTLER 
Rating:
5.0

Thank you!!!

Ruben Suarez 
Rating:
5.0

The experience coming to this U-Haul was just all around great.

Jose A Maldonado 
Rating:
5.0

Customer did not leave a comment.

Anibal Gustavo 
Rating:
1.0

Get better units and hire support people which can provide a real assistance, with at least a minimum of empathy and a real customer service.

Serso Cordero 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Ronchaquira 
Rating:
3.0

If you pick up your car by phone! It would be better if the lock of the car key is easier to open!

Chi yung Ma 
Rating:
2.0

Staff provided attitude and the overall customer experience is poor.

Corneliu Nistor 
Rating:
5.0

Customer did not leave a comment.

KAZISADEQUL KAMAL 
Rating:
5.0

Customer did not leave a comment.

YIREN XU 
Rating:
1.0

When we return the truck they were very rude and they threat us like we garbage. You need to hire people that know how to talk to people and treat them with the same respect as they will like. They over charge us and when call to speak to them the manager never return the call and they where so unprofessional. That place needs to make changes and I wish I could complain more about them they were so disrespectful, unprofessional, unpolite, rude.

Wilmer Matute 
Rating:
1.0

Customer did not leave a comment.

FREDDY Gamboa 
Rating:
3.0

Key box is on the opposite side of the building from where the trucks are kept. I asked the person inside where the box was when I arrived and she told me the app would let me know. Had to walk all the way around the building again when she could have just said right outside the door when I asked. I was having a hard time with the app and the staff wouldn't help at all for some reason. Rude people and the truck wasn't super clean.

Xin Su 
Rating:
5.0

Customer did not leave a comment.

CARLOS RODGERS 
Rating:
4.0

Give me especial discount as a customer) lol

NOE CIRILOORTIZ 
Rating:
3.0

Customer did not leave a comment.

Melvin Campbell  |  Overall Experience 
Rating:
5.0

excellent thanks

Luis Deyra 
Rating:
4.0

Customer did not leave a comment.

James Kyle  |  Overall Experience 
Rating:
5.0

Amazing staff

Cruz Pacheco 
Rating:
5.0

The experience was pleasant, professional and prompt. The gentleman who attended me at the counter was great! I wish I could remember his name to give him credit. All and all the best U-Haul experience I’ve had. Thank you!

Luis Tejada 
Rating:
5.0

Customer did not leave a comment.

mustapha jaffar 
Rating:
4.0

Customer did not leave a comment.

CARLOS ESPINOSA  |  First Impressions 
Rating:
5.0

Everything is good

ISAGANILARA JR 
Rating:
5.0

Customer did not leave a comment.

Lisa Pennock 
Rating:
5.0

Discount

Jose Raul Cinche 
Rating:
4.0

I had already entered all the information and photo of the license. I just needed to pick up the keys, but the woman at the counter asked me again for my credit card and license. The procedure lasted 40 minutes, again it was slow and pathetic and it is not the first time I have rented. The van smelled very bad and was dirty, there was liquid on the carpet and I had to move a fabric sofa. I'm just wondering if, just as I have to pay for the damages in case they occur, someone will pay me for this bad experience and the fear that my sofa was impregnated with that liquid that was in the van.

NICOLAS ROMAN ROMAN 
Rating:
5.0

Return was quick and easy, gentleman that helped me check out was funny and inviting

Julio Munoz 
Rating:
5.0

Customer did not leave a comment.

Tyrone Dacosta 
Rating:
5.0

Customer did not leave a comment.

Luisito Magampon 
Rating:
5.0

Good

manuel cantos-siguencia 
Rating:
5.0

Customer did not leave a comment.

Xin Shi  |  Overall Experience 
Rating:
1.0

I did the phone option when booking my reservation and when asking for help at the desk, the ladies made me feel like I was a bother and told me to refer to my online booking and since I booked it online, the directions are online. When asking them where I can find my keys, they said my phone will let me know. After trying, I asked the front desk again, they sent me to a lock box with a passcode which didn’t even have the keys in it so I had to go back to the front desk to get the keys which could’ve all been avoided if they had just helped me the first encounter. When receiving the U-Haul, the van had no gas where the gas light turned on which was very inconvenient. Once on the road, I learned that the left signal was also out which cause a lot of cars to honk at me numerous time. First time renting and it was difficult.

Yura Shin 
Rating:
4.0

The u-haul app check in and out works best!

Paul Errico 
Rating:
5.0

Customer did not leave a comment.

Javier Chuck 
Rating:
3.0

Provide parking for short term leases

Bernardine Lopez 
Rating:
5.0

Customer did not leave a comment.

cesar quema 
Rating:
4.0

If they could have better staff like bilingual

Juan Reinoso 
Rating:
3.0

Customer did not leave a comment.

MOHAMMADSAYEM GAZI 
Rating:
5.0

Customer did not leave a comment.

Pablo Coffie 
Rating:
5.0

Very efficient, and fast service. Always receive calls and explain in detail!!! Please keep up the good work!

irving alicea 
Rating:
3.0

No one show up. I went to the office. He told me the inspection guy outside. I waited in the cold wind more than 10 minutes.

FUCHENG TIAN 
Rating:
4.0

Customer did not leave a comment.

Matthew Howard 
Rating:
5.0

100% satisfied

Michael Cordero 
Rating:
4.0

everything is okay、but i just used 5miles、charge me 7gallon oil($30)、are you seriously?its your policy?

xindi wei 
Rating:
4.0

Customer did not leave a comment.

Carlos Garcia 
Rating:
4.0

11pm access for travelers would br welcomed! thanks

Melinda Putzu  |  Overall Experience 
Rating:
4.0

The brakes were grinding, the uhaul app didn't work correctly, customer service was great at the store.

MICHAEL ADORNO 
Rating:
4.0

Customer did not leave a comment.

Juan Campoverde 
Rating:
5.0

Customer did not leave a comment.

Ariel Francisco Vega Cubero 
Rating:
2.0

Returns are a hassle because the late shift is lazy , slow & want customers to do their work.

FRANK ROMA 
Rating:
3.0

Customer did not leave a comment.

Luis Saeteros 
Rating:
3.0

Customer did not leave a comment.

Jingwu Jiang 
Rating:
5.0

While they check the vehicle when dropped off, they should also check the vehicle for any damages along with the customer ( this makes the customer feel better & confident about U-Haul )and not just let customer inspect the vehicle and upload the pictures if any damage(s) were noticed before driving off.

Raviprakash Chikkerur 
Rating:
5.0

Customer did not leave a comment.

Shota Lomidze 
Rating:
5.0

Customer did not leave a comment.

Pedro Ordaz 
Rating:
5.0

Customer did not leave a comment.

Marek Golonka 
Rating:
4.0

it did recently snow......so my trailer wasn't clean as there was some snow and ice on it. I do not put that against the uhaul facility

Benny Kong 
Rating:
4.0

Customer did not leave a comment.

EMILY DIAZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

frank carter 
Rating:
1.0

I wouldn’t choose this location unless it was urgent

Eunyoung Park 
Rating:
5.0

Customer did not leave a comment.

clarissa vazquez  |  First Impressions 
Rating:
3.0

Staff was busy speaking with each other rather then helping customers on line. Once they were finished talking then they would ask who is next. Outside crew for returns and pickups were great.

Louis Forgione 
Rating:
1.0

Customer did not leave a comment.

BYRON CHUNZHO CARDENAS 
Rating:
5.0

Customer did not leave a comment.

Robert Nimmo 
Rating:
5.0

Awesome pricing on the rental, nobody can beat uhaul. Helpful clerk in the store. More power U haul 👍

ARIEL JULIAN SAN JUAN 
Rating:
5.0

Since I returned the trailer a day earlier than it was scheduled to be returned, i am expecting a credit for one day's rental.

reynold batson 
Rating:
4.0

Everything went the way it should. No issues at all. The whole business operation was prompt and swift. Thank you for your service.

Noureddine Malki 
Rating:
4.0

Customer did not leave a comment.

Frankie Sanchez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAELJEROME JAMES  |  Overall Experience 
Rating:
3.0

Cuando uno no habla inglés deberían de tener un poco más de paciencia con los clientes Pero si recomendara a mis amigos

Mauro Morales Enriquez  |  First Impressions 
Rating:
3.0

Leave after 27 years but staff treat us not fairly .

Yogesh Jani  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Partha Saha  |  Overall Experience 
Rating:
5.0

Very Clean and we got to donate some clothes. If ever we needed a storage again, will definitely come back to this one.

SAMUEL JOHNSON  |  Overall Experience 
Rating:
1.0

The staff does not communicate with each other!! I was almost dead in the hospital and I told the staff at the location and they could care less and only wanted payment! My things where auction off and there was many items that had sentimental value that are gone! I will never use U-Haul or refer anybody ever to your establishment!

JESSICAA BEST  |  Overall Experience 
Rating:
1.0

Been using the storage facilities for about 15 yrs (2 different accounts) and in the beginning everything was okay... just okay. There were no storage facilities with 24 hr access in the area, so didn't have much choice. Prices, availability, cleanliness, and service was not all that bad. Was even offered a free month when a year was paid upfront. As time went by, prices were jacked up, started getting dirty from people leaving garbage all over or wait a good 30 - 45 mins standing in line just to get some help because online service wasn't available back then (and sometimes even to this day). Once the online service was available, the horror story began. Don't know who made it, but it was a shitshow. Couldn't use it without getting a migraine or constantly going down. Even up until today looks like a website that was made by a 80 year old person who just started using the internet. Hope they hire a second grader who can definitely make it better in 2024. Installed sliding doors that were shutoff or inoperable most of the time. Should've made it accessible to people with their cards or at least make the manual door wider for people that access at 2 or 3 in the morning to avoid the rush. And speaking of rushes, the traffic on the weekends to get to the storage facilities was a nightmare! The street traffic, is something that can't be controlled but during the day, there are so many soliciting "illegal aliens" that don't even speak English trying to look for work or sneak into the bathroom especially when it rains, snows, or the weather gets bad, they go stand inside the facilities where they don't belong! Even took pictures of some of them, and had to threaten to call police before finally leaving me alone. Recently, even during the day, there is no parking available for the storage unit owners because of the "genius" employees that park the UHAUL vehicles in our spots or the "mentally handicapped" people that leave their cars thinking it's all day free parking! And as for the nighttime, that's a whole other story. On top of the sliding door situation, sometimes the elevator was inoperable, someone sleeping in the bathroom, and it also seemed like some people were living in their storage units! Got dirtier and started to smell! After the so-called climate controlled atmosphere was placed in, this got worse. Also, on the weekends, almost definitely, we could barely get into the driveway because of the "idiots" that drop-off the vehicles so amazingly! Had to come back the next day soooo many times! ENOUGH IS ENOUGH! If I could request a refund everytime I was inconvenienced, UHAUL will probably pay me to use their storage. It is highly recommended NOT to rent the storage units unless you REALLY are a glutton for pain and REALLY have money or time to waste. But again, it's not like we have a choice around this area. If you must... GOOD LUCK!

Zenas Tchah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudio Conti  |  Overall Experience 
Rating:
5.0

I not only enjoyed the storage ability but rental of your Uhaul trucks and vans...

JACQUELINE POLLEN  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

guillermo molina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Marcelino  |  Overall Experience 
Rating:
5.0

Thank you for having the space for me to store some stuff temporarily. It was tremendously helpful. As a new customer with no experience and not big on technology, your staff were very helpful. Grateful.

doreen herron  |  Overall Experience 
Rating:
3.0

Great location. Very busy and the computer system was down, causing a return trip to close out my bill. Otherwise a good experience all around. Thanks!

Chris Sosa  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Omar Torres  |  Overall Experience 
Rating:
5.0

People who working for uhaul was very nice and very helpful. Especially, store manager was very nice and very helpful. Thank you very much !!!

Ji Hye Han  |  Overall Experience 
Rating:
1.0

no dumpster service available for unwanted items and Uhaul doesn’t offer driver service !

ROBERT WOODSON  |  Overall Experience 
Rating:
5.0

Excellent services

LISBETH ARELLANO AVILA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy Zelaya  |  Overall Experience 
Rating:
3.0

Almost every time I have been there, if I need help at the main desk, it takes FOREVER!!! There is usually only 1 person working, it takes extremely long to get through whatever steps the computer takes them through. As one person in line said, I could rent a multi thousand dollar car in seconds at a car rental company. I assume your computer system should be updated. The employees seem frustrated as well. The facility was clean, it would have helped if more air was circulating throughout each isle of lockers. It was very uncomfortable in there in this hot weather. The staff was very nice and professional!

Karen Assel  |  Overall Experience 
Rating:
5.0

Friendly and knowledgeable…

LEXSONE WARNER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lazaro Majano  |  First Impressions 
Rating:
4.0

The location is very cleaned and well maintained. However I saw large bugs flying around near the place you empty your things. My storage I received had some damage at the bottom of the door so I had my tour guide take a photo.

JESSICAA BEST  |  First Impressions 
Rating:
1.0

The U Haul employee named Andre is a nasty, rude, lazy, obnoxious, slow, and he is your store manager!!! Treats customers differently based on race, and treated me with a nasty attitude because I looked Asian. Even after first initial payment issue was settled about a week ago, our storage door had a lock. He lied that he sent someone to unlock it when it was a lie. I had to go back and forth from our storage on forth floor to the front desk three times to have him go up to unlock it himself without any apology for the inconvenience and for his lies…. NEVER will I use this facility for my storage needs, nor say anything nice about renting a space at this location. I have been having great experiences in different Uhaul locations, but this location needs to change its manager to make this place to be on par with other locations and your company’s standard if there is any…. Stop hiring unqualified individuals as managers because it ruins the entire facility…. I really think that your company should do a surprise audit or inspection to get this issue corrected fast as I often see so many unhappy customers on the lines to get helped…. Truck rental is another disaster in itself…. People are arguing outside. Gas gauge is working where I put in gas, but the needle doesn’t move at all…. If I was nasty, I could sue for faulty gas gauge that defrauds customers…. Please do bring sanity to this place as I like using Uhaul!!!

Jamison Moon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex Dutan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Siega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teddy Jara  |  Overall Experience 
Rating:
5.0

And a very chaotic environment. It's nice to have a secure storage unit for my business. But most of all I want to thank the staff was always helpful. I've been there for over 10 years I think. I might be back.

Gregory Kowalski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

seok Leem  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FANNIEL BROWN  |  Overall Experience 
Rating:
5.0

Excelent customer service.

Ramon Llobell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAVEIN THOMAS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pedro Dejesus  |  Overall Experience 
Rating:
3.0

The staff that helped with our storage unit was helpful & friendly. But, the one older gentleman, Jeffrey Taub, who was supposed to help me check out my truck rental didn't help me properly. I had to go back inside to him 3 times. I wasted over an hour just trying to get 1 rental truck dealing with him. Very unprofessional. I went to him to pick up my rental and he had me do it over my phone when I was already in front of him at the counter. I tried over the phone & it didn't work so I still had to go back in to him. It took him 3 mins to get me started. He could've done that the 1st time I went to him. Then he gives me truck keys for trucks that were in the middle of the rows. Not in the front. We Had to wait until the other trucks get moved for us to get the one we rented. He gives me a truck that has almost no gas. I asked him if he had one with atleast half a tank of gas. I wanted to make sure i didn't get stuck getting to my destination and he tells me there's a gas station up the block... Very unprofessional..

Miguel A. Rodriguez  |  Overall Experience 
Rating:
5.0

Completely Satisfied

Irene Hernandez  |  Online Move In 
Rating:
5.0

It is my first time renting a storage and what I like the most is that the entire area is air-conditioned and the security to enter the building is very safe and especially in the elevator it does not move if the security code is not entered both to go up and go down and those things give me more confidence in my things in storage.

Mario Lopez-Vasquez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roderick Young  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen Psathas  |  Overall Experience 
Rating:
5.0

You have good staff at Uhaul in College Point. I must say if she is not already she needs to be management. I don't know her last name but her name is Nyasia. Excellent customer .service.

Carlotta Bonds Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge bravo-ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tianrui Cui  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILAGROS CHAPARRO  |  Overall Experience 
Rating:
5.0

The stsff was very friendly and helpful.

In Beom Chae  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIE FABIAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cong Wang  |  Overall Experience 
Rating:
5.0

The staff was kind and helpful

In Beom Chae  |  First Impressions 
Rating:
4.0

The Store Manager Mr.Andrew 😇was VERY VERY FRIENDLY & KINDLY HELPFUL especially with my situation of hardship ( I saw the little note on a one month free trial) 🥹 I appreciate with everything people have do or done to OTHERS 😇 make it a pleasant experience 😂… Thank you 😉

Yu-Chen Lai  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilson Giron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lady lorena botero-lopez  |  Overall Experience 
Rating:
5.0

I loved this uhaul storage facility so much. Friendly service, good condition, and convenient. I only moved because I needed a bigger storage and they didn't have anything available. Otherwise I would highly recommend them. I will miss this place. Goodbye and thank you uhaul college point.

LETICIA M. BARBOZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cong Wang  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Guillermo Cedeno Urena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Melendez  |  Overall Experience 
Rating:
5.0

Good

jorge bravo-ortiz  |  First Impressions 
Rating:
5.0

Great customer service , 1 time we had issue with accessing the unit , which was very inconvenient. Had to pay the guys and bring the stuff back . Besides that all was good .

usha tandan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renèe Burrell  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ying Ping  |  Overall Experience 
Rating:
5.0

Everything went well !!!! Thank you very much

Ricardo BASALO  |  Overall Experience 
Rating:
5.0

I love the whole process in hauling and storage but your promo is if you use the uhaul van and avail the storage the first month is free but unfortunately they charge me one month right away I try to call but it takes forever for someone to answer my call been waiting for 15 Mins still no one answered….

Liza Ramirez  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nabal Rodriguez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pedro Dejesus  |  First Impressions 
Rating:
2.0

My storage had a leak and a pillar structure of the building which take away from my space of storage.

DAVIDA VALDES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Criag Corey Millington Ragland  |  First Impressions 
Rating:
5.0

My van rental and move-in were extremely easy.

Joy Richards  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Weitny Anderson  |  Overall Experience 
Rating:
4.0

One negative aspect of my experience was the long line and wait time to receive services. Otherwise it was a relatively pleasant experience.

ilya khaimov  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Diatiema Hill  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Makiva Davis  |  Overall Experience 
Rating:
5.0

Good job 👏

Mustapha Abdul  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Guillermo Mejia  |  First Impressions 
Rating:
5.0

Even though there was a line and staffing was short., Andre dealing with the customers was very professional and patient with everyone. He stated clearly what you must do and walked you through each step if you didn’t understand. He did a great job.

FANNIEL BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Melendez  |  First Impressions 
Rating:
4.0

Too long of a wait at times, to be helped.

Christina Pagan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Mohammed  |  Overall Experience 
Rating:
5.0

Excellent

Federico Lezcano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xin Shi  |  Overall Experience 
Rating:
1.0

Got storage that was not under my name when changed under my name the promotion that was available was not added to my account not only that I was only on that account for one month when you sold all of my things with no regards to me not knowing anything about your company but thank you for selling my belongings

Nijamarie Garner  |  Overall Experience 
Rating:
5.0

Everyone was very helpful.

Albert Suarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juan carlos carmona fernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOONSUK KIM  |  First Impressions 
Rating:
2.0

A guy working at the counter was ok but other helping staff didn’t help to remove the trailor and then I told to counter staff your guys left without removing the trailor from my car. I was busy in loading my language in the store .

Toqeer Ahmed  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lawrence Chun Ding  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosio Garcia  |  Overall Experience 
Rating:
5.0

The young lady that helped us was knowledeable and friendly. She showed us how to use the key card and showed us where the locker was licated. She even marked a map for my brother to use do he could find the licker easily.

LOURDES HERRERA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SCOTT KYUN YOO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Nava  |  Overall Experience 
Rating:
5.0

Top of the line service. The employee showed tremendous patience with me in asking numerous questions.

Maurice Dupuy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lourdes Jhaneth Barrera Barrera  |  First Impressions 
Rating:
4.0

Only drawback is sometimes the strange people that are not customers who try to wander in and around the facility.

Lin Leung  |  Overall Experience 
Rating:
2.0

The website advertised 24 hour access moving from out of state and living temporarily in a hotel it worked best for me as i have used that feature for other out of state moves in the past usually for an additional small fee. when i arrived with a fully loaded u haul truck the front desk attendant stated that it was for "commercial guest only" businesses etc. I stated that that was clearly stated on the website or on the signage that was next to the desk. She stated that's just how it is. Having to catch a flight back i was put in a position of having no choice but to complete the move in. When i was moving out i asked for 24 hour access again because i am again completing this alone and when i called the gentleman i spoke to said that they stopped offering that service a while ago and extended the normal access hours. I advised him that i am requesting this as a last resort and he reiterated that the service is completely unavailable to everyone. I advised him of again the website and the posted signage in the facility and they stated that "we just didn't change it yet" and reiterated the hours are from 5am to 10pm implying that that should be more than enough time. I think its unfair for someone who does not know my life situation or responsibilities to decide that their hours should not be a problem for me. i work nights and have people to take care of during the day. i shouldn't have to explain that to someone to get the services as advertised when that was the reason i chose that storage facility

DAVON PICKETT  |  Overall Experience 
Rating:
4.0

Front desk staff was wonderful and helpful. Surrounding staff were not friendly at all, not helpful. Definitely should reconsider not prorating renters who move out of their units days after rent is due.

Krystle Casablanca  |  Overall Experience 
Rating:
5.0

While this could have been a review that would have been more average, I had a great experience with U-Haul providing some incredible customer service. I had rented a truck from one U-Haul location and drove it to another U-Haul location across states. The location I brought the U-Haul too was a storage facility where I had rented a storage unit. The elevator at this location was broken and it required me to use the back stairs to go up 3 flights of stairs with all my livelihood into this storage unit. The staff there was extremely friendly and accommodating because of this and were able to compensate me graciously for this experience and their apology came from a place of true empathy for a customer. The staff at the 25 Jefferson Street location in Stamford, CT that were working yesterday deserve some recognition for this. At a time like this during the pandemic, it is acts like this that make a company, that make customer service, that make people's days and they remember these moments. Thank you UHaul, and please make sure to recognize the staff that day who helped me, they deserve it. I will continue to be a long term Uhaul customer because of acts like this and the payoff on the bottom line will be well worth it for the compensation that was provided out of the kindness of their hearts. Thank you!

Erik Krumins  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ISAEL HERNANDEZ-SALINAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

henry eaddy  |  Overall Experience 
Rating:
5.0

Well run facility and extremely convenient.

JAMES PALMER  |  Overall Experience 
Rating:
5.0

the room that you asignme it's at the end of that hollwayand it's very dark , I have to use a flush light all the time .

Carlos Nava  |  First Impressions 
Rating:
3.0

Customer place cart with his personal stuff on it and locked it in his storage room

Francois GILROY  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ydris dicent  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mark Davidov  |  Overall Experience 
Rating:
5.0

While the storage room was secure, it was not well lit (there were lights but the light in the floor, but above my room there wasn't enough light). However, overall I was satisfied with the facility. Thank you.

Geraldo Fondeur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Rottenberg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mabel Ocasio  |  Overall Experience 
Rating:
5.0

Kadeem Dixon and and Manager Barr were awesome in assisting me for my storage needs. Friendly and patient service.

THOMAS GAO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wai Wong  |  Overall Experience 
Rating:
5.0

직원들 친절하고 보관시설을 처음 몇달은 걱정을했는데 지내보니 안전하고 좋아서 다음에도 필요하면 여기로갈것이고 모든 이는사람이 스토레지룸을 물으면 여기를소개하겠습니다.좋아요

dong-in cho  |  Overall Experience 
Rating:
5.0

Thank you for the help and the service was pleasant and comfortable

MICHELLE JOHNSON  |  First Impressions 
Rating:
5.0

Every Associate at this site was extremely nice and catered for all my needs. Thanks Ilanna for your help. Definitely 5 stars.

Prince Bright Addy  |  Overall Experience 
Rating:
5.0

Very accommodating and understanding.

thomas hummel  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jose Cuji Cando  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Silva  |  Overall Experience 
Rating:
4.0

Mr. Long was a friendly and very nice person with me. He helped me with great kindness.

Miriam Lugo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro Galan  |  Overall Experience 
Rating:
5.0

the whole staff are very friendly and helpful Andrea went above and beyond for me i will defiantly recommend this facility.

steven levakis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlotta Bonds Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yan Kit Yee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREDDYA TAPIERO  |  Overall Experience 
Rating:
5.0

I very much appreciated the treatment/customer service from the staff and owner of the facility whom I interacted with several times. I would definitely use their trucks and storage units again, if I ever find it necessary to move again, which I hope I don’t! : ) and I would highly recommend U-Haul to anyone needing their services.

Robert Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZHE JIN  |  First Impressions 
Rating:
5.0

Best center ever!! The employees are the best 💙💙

Nyaja Barr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Lemieszewski  |  Overall Experience 
Rating:
3.0

1st I never asked for climate control room. 2nd whole floor is climate controlled. Mind you, you still charged me for that separately, which is unfair. 3rd when I booked online not only storage room, everything even trailer, was totally different prices when I came to the store to get finalized.. This is BS, I would never ever recommend to NO one's...

NERIK FATTAHOV  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hun Kim  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Lee  |  Online Move In 
Rating:
5.0

Management is very nice, Andre saw the line getting longer and started taking each customer off and was very patient and efficient with them. He was working till very late and I passed by him a few times as I was loading my unit. True team player and should be in a higher role than just one store management especially for almost 18 years.

Harjit Singh  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Haochen meng  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luisa Gonzalez  |  Overall Experience 
Rating:
4.0

Andre was great the storage room not great it was dark , even smaller than the one displayed, dirty, smelled like mildew, the young Asian guy was nice to me until I declined the storage room then he was rude and not helpful plus he did not know the floor to go to then I told him it’s one floor below and the sad part was there wasn’t enough staff and the manager was the reason why I was interested at first because of his knowledge, understanding, patience, excellent customer service It’s just the store needs a make over and the storage facility or put Andre into a new store in a higher traffic location he is an asset to any company especially U-haul. He is the reason why there’s any business his personality is excellent and service is A1!!!!! Thank you Andre

Regina Purnell  |  Overall Experience 
Rating:
4.0

The manager Andre was excellent he deserves to be in a flagship location to be honest with a full great staff(team) to compliment his great customer service skills, mannerism, professionalism, knowledge, and he’s patient as well as great with employees in his establishment as well as other stores. He needs a better store and more employees plus a raise!!!!! He’s a great access to the company he belongs in a better location or the storage store needs a make over to compliment the great service Andre provides please give him acknowledgement monetary wise as well as more staff and a store make over there is plenty of potential and he is one of the greatest managers he does a lot of work and I will send people to apply for jobs at that location that have great sales and customer assistance Andre deserves the best! Thank him more ways than just Manager of the month please and thank you Andre and U-haul!!!!

Regina Purnell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Louis Soto Jr.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HANSELG PAULINO FLORENTINO  |  Online Move In 
Rating:
5.0

Andre is a really nice and pleasant person excellent experience.

Brenda Reed  |  First Impressions 
Rating:
5.0

Es uno de los mejores que he rentado por la amabilidad y cortesiade los empleados en especial del manager andre long

TULIoE ILLESCAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammad Raza  |  Overall Experience 
Rating:
1.0

I have been a uhaul customer fir many years, this facility was horrible. Our belongings were destroyed by water damage, mold and mildew destroyed our storage boxes and possessions. It was disgraceful!! The precious valuables were things treasured from years, decades ago and no value could be put on them. We will never get those pictures, diplomas and various other treasures our family saved. Shame on uhaul and their flushing facility and employees. I will never use or recommend you again!

RICHARD DAVIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID FRIEDMAN   |  First Impressions 
Rating:
4.0

Nyala Barr was my representative, she was very easy to deal with and professional she made everything quick and painless.

john gardiner  |  First Impressions 
Rating:
5.0

Almost 3years I enjoyed the clean and convenient Storage facility with 0 problems.

Jacky Almog-Mizrahi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy Smith  |  Overall Experience 
Rating:
5.0

The service during this pandemic that usually has offered to their customers show the values and care from the company and emploeyer truly care about us. THANK YOU FOR YOUR SUPPORT.

EDDISON SANTOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arash Izadi  |  Overall Experience 
Rating:
5.0

Appreciate all the staff and special thanks to the manager at flushing Andre, very helpful in these troubled times. Yes

Sharonda Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chunjing zhuo  |  Overall Experience 
Rating:
3.0

The people in the parking plaza were warm, and the people in the reception room were cold and impatient.

shuyong wang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ester pavlovic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josip Licul  |  Overall Experience 
Rating:
5.0

Everyone at U Haul storage in Flushing were always friendly and helpful. I had my storage unit there for over two years and never had a problem. Thank you so much.

Joseph Salerno  |  Overall Experience 
Rating:
1.0

I disappointed to rented U-Haul Van. The day befor I pickup, I came to U-Haul saturday to make reservations that I needed the 15'N Truck Van, same as I had rented before, I sad. But that U-Haul employer he dont answered, he just printed the papers he needed and he give me the copy. Than he serving athers customers. On the ways I go home I repeat to read the paper he gives to me that I realized that I got big citing from that guys, he dont give me the 15'N truck Van as I ask hem, he just put van in the paper. The nex days when I came to pickup the car, I asking again the Van'15 N, but he answered 'you get what in the paper printed.!!* This is actually reason I can't returned the van as shedulled...! Good luck U-Haul.....!!!**

JEREMIA GULO  |  Overall Experience 
Rating:
5.0

Gracias x su gran servicio, estuve ahí. x 5 años y fue excelente

CARLOS BEDOYA  |  Overall Experience 
Rating:
5.0

Yesterday are used your one 800 number why are you asking me about the storage continued main unit containment unit building that I store my property in? I want to to give the representative of your online service Kudo but at the same time I can do both. She was very helpful her name is Candy I did not ask her her last name she was from the one 800 number you have posted on your website. Please if you have any record of the cold find out who she is so she can get the accolade as well. Thank you for listening. Kent out!

RICHARD KENT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david horvath  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel Mateo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cindy Cajamarca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH ROSADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renèe Burrell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kimone gilthilin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pandhe Khar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YING JIN  |  First Impressions 
Rating:
2.0

I’ve rented storage units in many places. Uhaul was the only one who don’t pro-rate. I had to pay a whole months rent and only stood for 6 days. I would never deal with Uhaul again for this reason

leann cintron  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

thomas wrynn  |  Overall Experience 
Rating:
5.0

I did not ask for it but they offered me one month free. They provide all basic needs and info to make me feel at ease about storing my things

Felman Aslarona  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAMERSON OROZCO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamal Alsaedi  |  First Impressions 
Rating:
1.0

That was the worst experience of my life the customer service at the flushing location was horrible. I wouldn't recommend this place to my worst enemy.

Tonita Quain  |  Overall Experience 
Rating:
5.0

It is convenient for unloading the container and picking up the goods. Next time I’ll come back here.

MEIXIAN HUANG  |  Overall Experience 
Rating:
5.0

Front desk staff where very professional showing a first time storage renter the protacal at u haul. It was a good experience.

thomas wrynn  |  First Impressions 
Rating:
5.0

Convenient office hours! Personnel was very helpful and great attitude!

Christian Zhinin  |  Overall Experience 
Rating:
4.0

Thanks

NADYA MICHEL  |  Overall Experience 
Rating:
5.0

The best!

Alexandra Calle  |  Overall Experience 
Rating:
5.0

I wish the time at the register want so long but overall a good place.

RITA AVALOS  |  Overall Experience 
Rating:
5.0

Excellent. Just left the premises coz Uhaul helped us move smoothly to our new home.

Matthew Barton  |  Overall Experience 
Rating:
4.0

The experience was fun. The attendants assisted me and were through and diligent as well as entertaining when I needed it. I definitely will utilize nthis facility again should the need become necessa

Carlos Y. Gutierrez  |  First Impressions 
Rating:
5.0

Great place

PATRICK BRENNAN  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was very professional and helpful his customer service skills were excellent he should be commended for his hard work and dedication.

Tonita Quain  |  First Impressions 
Rating:
5.0

Easy to do business with and all the charges are explained. No hidden charges

David Rivera  |  Overall Experience 
Rating:
5.0

Expert Customer Service!

Stephen Bleuler  |  First Impressions 
Rating:
4.0

Could have more staff for quicker service.

Peter Hellewell  |  Overall Experience 
Rating:
5.0

Good staff

ADOLFO MARTINEZ  |  Overall Experience 
Rating:
5.0

Awesome customer service

Cindy Marte  |  First Impressions 
Rating:
5.0

It was hassle free

David Rivera  |  First Impressions 
Rating:
2.0

did not get back in on deliver of storage card said storage was closed at 10:PM

Andrew R. Spurling  |  First Impressions 
Rating:
5.0

Very clean and safe Place

ERICK ARIASPEREZ  |  Overall Experience 
Rating:
5.0

The manager Andre is very confident and a efficient young man he made it a pleasure to use Flushin U-Haul. And the office staff the young ladies and young gentlemen were kind and very efficient !

LOUIS BRAXTON  |  Overall Experience 
Rating:
5.0

Great service. Made the transaction easy.

RITA AVALOS  |  First Impressions 
Rating:
5.0

The staff were very helpful. I couldn't have asked for better service.

T JR Rodriguez  |  Overall Experience 
Rating:
5.0

Excellent service

beatriz morales  |  First Impressions 
Rating:
4.0

Thanks for a good experience

ALFREDO EARLE  |  Overall Experience 
Rating:
2.0

The lightning was bad. The rates went up after 1 month . Had to walk in dark half way before lights turned on. 3 days and lock is out on while other facilities are 30 days. Husband had stroke no f

Susan Friedman  |  Overall Experience 
Rating:
5.0

Mr. Jeff, Ms Queenasia207 and the rest of the personnel took very good care of my needs. I highly recommend this location. Sincerely, Diana B.

DIANA BEAN  |  Overall Experience 
Rating:
5.0

Everything was very great. Thank you.

Osvaldo Valerio  |  Overall Experience 
Rating:
4.0

U-Haul of Flushing, was very reliable on all there services from the storage rental to the 20 ft Rental truck from Flushing, New York to Virginia.

Ricardo Waterman  |  Overall Experience 
Rating:
5.0

very good

STEVENMARC MARTELL  |  Overall Experience 
Rating:
4.0

Good facility.

JIAQI CHIACHI CHEN  |  Overall Experience 
Rating:
5.0

THANK YOU TO THE STAFF THERE

Sanjay Singh  |  Overall Experience 
Rating:
5.0

👍

Josue Rodriguez Iraheta  |  Overall Experience 
Rating:
4.0

This was a good expierence. If any one needs place to storage this is it. Thanks so much igual.

Walter Suxo  |  Overall Experience 
Rating:
5.0

I love the fact how I was expecting with the U-haul expirience. The customer service was very friendly & helpful by guiding me my storage and moving van with convenient prices. Thank you U-haul!

Mary Vega  |  Reservation 
Rating:
1.0

They are late to the appointment, staff transfer my phone call to different department but no one can really response the question! Some of the staff is very rude! I have to change my appointment twic

hok yee  |  Overall Experience 
Rating:
5.0

A++

matthew dreany  |  Overall Experience 
Rating:
5.0

From the first day, Andre the store manager was courteous and professional. I was treated with kindness and respect.

India Campbell  |  Overall Experience 
Rating:
5.0

UHaul is the best

Jonathan Guijarro  |  Overall Experience 
Rating:
4.0

n/a

Leval Gaddy  |  Overall Experience 
No reviews have been submitted for this location.

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