Customer Reviews for U-Haul Moving & Storage of Florence

2,999 reviews

369 N Irby St   Florence, SC 29501
(Intersection W Sumter St, Next door to Pawn Express)

(843) 665-4061

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(843) 665-4061

369 N Irby St
Florence, SC 29501
(Intersection W Sumter St, Next door to Pawn Express)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I accidentally left a vape in the usual if someone could please throw it away. I dropped off the keys after noticing so I couldn’t re open it :/

Kalina Hernandez 
Rating:
5.0

Used this location many times in the past. At the time I was needing a trailer they unfortunately did not have any available so I was forced to use another location. Will always attempt to use them 1st.

Marc Poulin 
Rating:
5.0

Customer did not leave a comment.

Don Rudge 
Rating:
5.0

Customer did not leave a comment.

bryan warner 
Rating:
4.0

Customer did not leave a comment.

TuJuana McGahee-Little 
Rating:
5.0

Customer did not leave a comment.

dyesha pressley 
Rating:
5.0

Customer did not leave a comment.

Jonathan Farmer 
Rating:
5.0

this is the BEST PLACE and BEST STAFF Ever

James Aikens 
Rating:
5.0

Every thing was perfect Thanks

Betty Smalls 
Rating:
5.0

Customer did not leave a comment.

Tondra Johnson 
Rating:
5.0

Customer did not leave a comment.

Joesph Olliff 
Rating:
5.0

Price doubled since I last used a trailer rental need to do something about it. Otherwise great.

Antonio LOAIZA 
Rating:
5.0

Customer did not leave a comment.

zandra cole 
Rating:
3.0

Truck had strong cigarette smell.

KAMaLiS GONDER 
Rating:
5.0

Customer did not leave a comment.

Silvana Treaster 
Rating:
5.0

Customer did not leave a comment.

Mary Hall 
Rating:
5.0

I reserved the van online. It was ready on time and the van was very clean. The staff was very friendly and quick.

Rakeshia Gregg 
Rating:
4.0

Rep charged for insurance even though I declined same when made reservation. Inconvenient because I then had to call Cust. Svc. and wait longer to check out at end of rental to get my $$ credited. Up selling without consent isn’t cool-although the rep WAS very cool and friendly.

patricia jones 
Rating:
5.0

Extremely helpful staff. Thanks for making this move less stressful!!

Priscilla Edwards 
Rating:
5.0

Customer did not leave a comment.

Joan Deas 
Rating:
5.0

Mr Porter gave me outstanding customer service!

Caleb Koski 
Rating:
5.0

Customer did not leave a comment.

Luis Quinones 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA STANLEY  |  Overall Experience 
Rating:
1.0

Location where I picked up the truck in the trailer took him messed up the contract and put them separate so I had to pay her higher price then I got to Charlotte to get the trailer taken off and found out they never strapped my vehicle down properly, so what do you think about your service?

Velma Graham 
Rating:
4.0

Customer did not leave a comment.

Cynthia Stevens 
Rating:
5.0

Customer did not leave a comment.

Lakeshia Burgess 
Rating:
3.0

I arrived on the lot and pulled into return equipment bay at 503 pm … unfortunately they close at 5 pm on Sundays. But there were still 2 people finishing up on inside and I know they saw me - so I sat there for a few minutes but as no one came out i started the self return online (but couldnt logon as their wifi must have been “off” … so now its drizzling rain again and I pull up and back trailer into a slot the best I could well then I had difficulty getting it unlocked /lose off of my hitch - I struggle for 20+ minutes while one of the 2 employees sat there in their car watching me struggle then left when they saw i finally got it unhitched … but then i still had to manually push and guide the trailer back into a parking space between 2 trucks by myself as the second employee cameout and just went and sat in their vehicle watching me struggle too and then they just sat there until I was about done then they drove off as well … a little help from tbe staff would have been nice - we dont get to shut down the ED or turn people away for coming in late or in the middle of shift change !!! I know it was Superbowl Sunday but I wanted to get back home to watch game too … a little help (common courtesy if nothing else) would have been nice … neither one of those 2 said employees even checked to see if i needed “help” or a quick hand …so I have a hard time recommending using my drop of location, but my pick up location was excellente !!!

Julian Smith 
Rating:
5.0

Customer did not leave a comment.

Frederick Wright 
Rating:
5.0

Customer did not leave a comment.

David Mcallister 
Rating:
5.0

This was a pleasurable experience for me. The young lady that helped me she was absolutely delightful. Professional informative and courteous.

Danzy Porter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jannie Littles  |  Overall Experience 
Rating:
5.0

Efficient, friendly, professional customer service.

Honor Bonds 
Rating:
3.0

All was well at the location. Service was professional and friendly.

Mary E Askins 
Rating:
3.0

Customer did not leave a comment.

Alexis Ford  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terry Washburn 
Rating:
4.0

Customer did not leave a comment.

Marie Conrad 
Rating:
5.0

Great service at this U-Haul location. The staff was very knowledgeable and courteous and did all they could to get me what I needed at the best price and promptly.

Jay Lawrimore 
Rating:
3.0

Vehicle needs to be cleaned and repaired

Carmen Whittaker 
Rating:
5.0

Customer did not leave a comment.

sarah mcelveen 
Rating:
5.0

Customer did not leave a comment.

christopher hilton 
Rating:
4.0

Customer did not leave a comment.

Roy Buxton 
Rating:
5.0

Customer did not leave a comment.

Sean Meekins 
Rating:
5.0

Customer did not leave a comment.

Keith Moulton 
Rating:
5.0

Very friendly and helpful staff.

Weihan Dong 
Rating:
5.0

Exceptional service every time. Friendly, efficient staff.

Dianne Pruitt 
Rating:
5.0

Customer did not leave a comment.

Gladys Johns 
Rating:
5.0

Customer did not leave a comment.

Charles Brown 
Rating:
5.0

Customer did not leave a comment.

TAMMY COLEMAN 
Rating:
5.0

Greetings, I was notified with a receipt that Everything was taken care of. I was impressed with the time that I was informed. The area was safe, clean, neat, and lit bright. I really want to say I have had the best service ever during this rental service. The entire USA need to be this way. Happy Holidays. Thank you

Phylanda Thomas 
Rating:
5.0

Customer did not leave a comment.

CRAIG WHITE 
Rating:
5.0

Customer did not leave a comment.

earnest lloyd 
Rating:
5.0

Customer did not leave a comment.

Romella Bynum 
Rating:
5.0

Great experience with friendly service

Joshua Howell 
Rating:
5.0

Customer did not leave a comment.

Regina Sansbury 
Rating:
5.0

Customer did not leave a comment.

Kailon Washington  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Gee Robinson 
Rating:
5.0

Customer did not leave a comment.

Ivan Hanna  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Commander 
Rating:
3.0

Customer did not leave a comment.

Laura DiPillo 
Rating:
5.0

Customer did not leave a comment.

Mae McFarland 
Rating:
5.0

Customer did not leave a comment.

Lenora Morris 
Rating:
5.0

Friendly staff assisted with disconnecting the equipment. No hassle.

Joshua Miller 
Rating:
5.0

Customer did not leave a comment.

Kyle Murphy 
Rating:
5.0

Keep CHRIS and GIVE our MILTARY Discounts for our MILTARY families and Veterans Respect US!!!! Selette Graham

Selette Graham 
Rating:
5.0

Customer did not leave a comment.

Kort Cole 
Rating:
5.0

Customer did not leave a comment.

DAVID GANDEE 
Rating:
5.0

Customer did not leave a comment.

Kirk Phillips 
Rating:
4.0

Customer did not leave a comment.

Daniel Newton 
Rating:
5.0

Customer did not leave a comment.

Scott Tucker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vanessa Mcfadden 
Rating:
5.0

The young man that assisted us was top-notch!!! He was patient, kind, and extremely helpful. He was the best I have ever seen.

Carlita King 
Rating:
5.0

Customer did not leave a comment.

Edwin Gorrison 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY CLEMENTS 
Rating:
5.0

Customer did not leave a comment.

AMI JACKSON 
Rating:
5.0

Customer did not leave a comment.

David Kelley 
Rating:
5.0

Wonderful technician! Fast service and great price!

teresa hancock 
Rating:
4.0

Your 19.95 dollar van is very misleading... when I had it a few hours went like 15-16 miles in it... brought it back with right under the amount of gas it had in it in perfect condition and my out the door price was over $60 dollars. I literally will never do this again at all... I'll make 100 trips with my car before I do this again

Brandi Frazier 
Rating:
5.0

Customer did not leave a comment.

Michael Qualls 
Rating:
3.0

Though it was brief, the customer service was poor.

Princess Brewington 
Rating:
5.0

Very easy transition friendly attitude enjoy the service

Marilyn Short-Thomas 
Rating:
4.0

Customer did not leave a comment.

BRYAN FLUHARTY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEXUS SIDBURY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Mcelveen 
Rating:
5.0

Manger goes out of his way to make you happy brent

Ronnie Newcomb 
Rating:
5.0

I had a great experience all the years I was a customer. Mr. Brett and staff were always kind and helpful.

Latonya Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose Lyles 
Rating:
5.0

Customer did not leave a comment.

michael Houmiel 
Rating:
5.0

Customer did not leave a comment.

Keith Graham 
Rating:
5.0

The gentleman there was very nice

Kirk Brunson 
Rating:
5.0

Just keep doing what you’ve been doing, and I’m sure the next customer will love it!

susan anderson 
Rating:
5.0

Nothing the service was just that excellent

mariam yvonne 
Rating:
4.0

Customer did not leave a comment.

Isaiah Harley 
Rating:
5.0

Make Sure The Computer System Will Recognize Their Vehicle and Apply The Right Engine to prevent delay. Truly appreciate The Staff That worked Together to make the Necessary Adjustments by Going Through to Make My Dolly Rental a Success. Man When The Trials and Test of Life come Sometime so Unexpectedly Definitely Thank God for making a Way out of No way and Placing People in Your Life to Help You especially with the economy being where it is from a Financial Standpoint. Blessings, Love, and Peace to The Staff Again and Their Families. Respectfully, Ronald Mark 16 Believer John 14:6 KJV

Ronald Sanders 
Rating:
5.0

Customer did not leave a comment.

Katelynn Gonzalez 
Rating:
3.0

My reservation wasn't available had to rent a bigger truck

Amanda Self 
Rating:
5.0

Larry is great.

Donald Brookins 
Rating:
4.0

Customer did not leave a comment.

Kevan White 
Rating:
3.0

The facility was clean and some areas were well maintained. Above my storage unit was a leak and it damaged somethings but not alot of things. The manager did offer me another bigger storage but because of my height, it was too short for me, my head touch the ceiling, but yes, I'll recommend this location to anyone. Thanks to Uhaul for the many years (15+ years [from Atlanta, GA to Florence, SC]) of service.

Angel Briggs  |  Overall Experience 
Rating:
5.0

Larry the tech that installed my hitch was so kind and knowledgeable. He took the time to explain the warranty and told me to keep the papers safe at home not in the car. I would highly recommend him he’s quick efficient and reliable.

KeAloha Hingada 
Rating:
5.0

Customer did not leave a comment.

Ashlee brown 
Rating:
5.0

Larry is an exceptional employee, who was willing to come in on his day off to install my hitch. So professional and kind! This location is very lucky to have his expertise and dedication. I hope he is recognized for this and compensated beyond baseline, from both a monetary and employee value/respect perspective. This is how you keep great employees like Larry! I’m very grateful for his services today.

Jacquelyn Bryant 
Rating:
5.0

Customer did not leave a comment.

Vincent Mckever 
Rating:
5.0

the cargo van was ok, had a little trouble with the transmission shifting up from a dead stop, was a little rough. Terrible gas mileage as well

Ronald Brantis 
Rating:
5.0

This location and staff is above measure. Always kind, patience and helpful. Wouldn’t go anywhere else.

Debbie Williams 
Rating:
5.0

Customer did not leave a comment.

Sidney Player 
Rating:
3.0

The person installing the hitch did a very good job of explaining what was necessary in order to do the job, how long the job would take and did a great job with the installation. He was very knowledgeable to help with a wiring harness in letting me know what I would need in order to add one at a later date.

steve perry 
Rating:
5.0

I enjoy this location, they employees are friendly and kind. I really don't know if you can improve excellence.

Lucille Parrott 
Rating:
5.0

Customer did not leave a comment.

LAKILIA MOORE 
Rating:
5.0

Brett was awesome!

don rainwater 
Rating:
5.0

Customer did not leave a comment.

Marcala Hanna 
Rating:
4.0

Customer did not leave a comment.

Mary Brown 
Rating:
4.0

Thank you for the courteous staff.

Linda Cockran  |  First Impressions 
Rating:
3.0

I provided and averaged score because when we first rented they provided us with the wrong storage unit and we had already started putting our stuff in there and ended up having to move because they made a mistake and we didn’t get a discount or anything for this. It was very unprofessional.

ANASTACIA ROBINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teronia Jackson   |  Overall Experience 
Rating:
4.0

The facility is as clean and accessible. I just wish there is a direct number to the facility. I at first could not find where my storage unit was as there are so many and I called the number on my paperwork but I got an agent who had to them connect me to the actual store. The store didn’t even answer the phone but by that time I had walked around and found my unit. But other than that and the the fact there is kind of no one around to help you, you’re kind of on your own, it was a good experience. I also got the same un around! I got booked to another storage facility and not the one I was dropping my truck off at but it was fixed so that’s fine

SHERICKA MYERS  |  Online Move In 
Rating:
5.0

Absolutely zero issues in year and some change that I had a unit here.

Samantha Mayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy Waldsmith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Blackmon  |  Online Move In 
Rating:
3.0

The staff was very helpful. However, what I reserved o mine didn’t match what was available at this location. The only options we were left with was an upstairs unit. Had we known this when doing our reservation we would have gone somewhere else. After driving almost 12 hours and having to move heavy furniture upstairs was not fun.

HEATHER MCKINNEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawnte Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teronia Jackson   |  First Impressions 
Rating:
1.0

All my stuff was ruined in. I still didn’t get a acceptable conversation for my ruined things, and they kept bothering me about cleaning out a storage that was clearly a health hazard situation.

Dalisa Jacobs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrance Odom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charlean shannon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerquille Eaddy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THERESA GARRIS  |  Overall Experience 
Rating:
5.0

The staff was very helpful in helping me find a unit on the first floor. I highly recommend!

Michelle Muhammad  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

carey hindman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chantel Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Polycarp Gadegbeku  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

andrew boyles  |  Online Move In 
Rating:
5.0

Grat job Stephon and the District Manager!!!

Renita Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet Meredith   |  Overall Experience 
Rating:
5.0

The General Manager and staffing were friendly! And welcoming

Bryan vazquez  |  First Impressions 
Rating:
5.0

Bret is an amazing guy. I got really stressed when I first arrived and found that the storage I thought was on the first floor (or at least had an elevator) was actually on the second floor. It was impossible for us to get heavy stuff up the stairs. Bret's team got me on the first floor and Bret was very accommodating. I will recommend this place based on Bret's service. I would recommend people work for Bret. I consider him the first friendly face in my new home town. Thanks Bret!

Robert Gentry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Defee  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANTHONY COOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sam montgomery  |  Overall Experience 
Rating:
1.0

Never received and Tex that the bill was due or a call poor communication with customers. They spelled my name wrong when corrected it still didn’t get any communication about bill had to drive from Nc just so I could pay the bill. Made me feel like they wanted to sell my stuff

Rodrick Zollicoffer  |  Overall Experience 
Rating:
4.0

Had an unexpected financial issue and had to close out my lease with no notice. The Uhaul staff where very understanding and made the situation less stressful. Would definitely recommend this facility to anyone.

Susan Reid  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janet Meredith   |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Agustin Westerheide  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Polycarp Gadegbeku  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latina Parker-Riley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Evans  |  Overall Experience 
Rating:
5.0

The storage unit was just too small for all the furniture I had

taneisha whiler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tia McEaddy  |  Overall Experience 
Rating:
4.0

I only left b/c I needed a larger, climate controlled unit on the ground level.

mary lowery  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra Hosford/Bistro Holdings Inc  |  Overall Experience 
Rating:
4.0

My only issue is I went to remove some items from storage. Left them in lobby as I went to ready my car trunk. Returned and doors were locked. Management didn’t answer the after-hours phone number listed. Had to return the following morning as my items stayed in the open lobby.

Phelemon Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodrick Zollicoffer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

northstar recruiting  |  Overall Experience 
Rating:
1.0

My experience was horrific. Brett was the rudest racist i have ever encountered. They broke into my storage not once but twice. He yells at me when i come to pay my bill almost every time because im always confused as why are there new charges on my account every three months i have been dealing with this company for over 3 years they made my experience a headache as a matter of fact, i didnt leave my storage they discontinued my storage after this last time the employees broke into it the sad thing is that they have camera s but no one knows anything. I dont reccomend this storage to anyone in the area of florence and the young lady with the serious overbite at the sales counter was equally as rude. I hate uhaul. Ill never deal with them again. Im contemplating consulting an attorney after being wrongfully evicted. Serious interpersonal skills are needed for this location and vigorous training is definitely the way they should go. On a scale from 1-10 i give uhaul -6points

shamela gee  |  Overall Experience 
Rating:
5.0

The Manager, Brett Bichler, was extremely friendly and helpful

KRISTIAN GORTON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia Gillam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brigitta Zelasny  |  First Impressions 
Rating:
1.0

I would not recommend anyone to come to y'all because I had a very very bad experience with y'all first of all I told y'all to change my phone number like 100 times to no avail and y'all sold my merchandise a day after some witch that was there took a payment from my mother and the witch told me that everything was good and paid in full and the next day y'all sold my merchandise. And that was unbelievable.

Kelvin Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Moody  |  First Impressions 
Rating:
5.0

Service was great. My belongings were intact and bug free. I would use this uhaul again definitely!!!

jacqueline shird  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jaqunya Steele Jaqunya Steele  |  Online Move In 
Rating:
1.0

I had to carry my things upstairs. The manager was very rude .

Maxcenia Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Travis Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Travis Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Mcneil  |  Online Move In 
Rating:
3.0

The only thing I had a problem with was the prices and how they change. ufourtingly I will not be using this service again for my storage needs.

Ross Hickman  |  Overall Experience 
Rating:
5.0

I had no issues. I need storage last minute and I was able to get their last small storage container. I appreciate the service.

James Mackrey IV  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hyman  |  First Impressions 
Rating:
2.0

The facility did not have secured security.doors. The doors to the storage area was open so that anyone from the outside could enter. The lights on the floor did not come on so it made me very uncomfortable to walk towards my unit because it was dark. The alarm sounded each time you open your unit. That was unnerving because I didn't know if there was an emergency and to exit the building.The unit appeared smaller than advertised. The staff was friendly and helpful.

Diane Starling-Walls  |  Overall Experience 
Rating:
1.0

My stuff was damaged with mold and mildew and the staff was rude and get unhelpful and I paid my storage fee for two storages every month never missed a payment and to treated like I was it was the worse experience ever first time ever having a storage unit two at that

Casey Taylor-Black  |  Overall Experience 
Rating:
5.0

Best customer service

LORENZO EDWARDS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Onika Brown  |  First Impressions 
Rating:
5.0

Everyone was great and helpful

Onika Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francine Hemingway  |  Overall Experience 
Rating:
5.0

Manager Brit is always very helpful and friendly.

Alonzo Dargan  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Deloris Redding  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ralph Staley  |  First Impressions 
Rating:
5.0

Very good service and good for rent truck for moved

Miguel Marrero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Turner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORINTHIA CUNNINGHAM  |  First Impressions 
Rating:
4.0

Great experience no issues no problems. Would highly recommend to others.

Randy Akers  |  Overall Experience 
Rating:
5.0

Friendly staff and extremely helpful at a stressful time in my life.

DEADREAU MACK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Turner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Defee  |  Online Move In 
Rating:
4.0

The only thing that was not good was our unit is upstairs and there is no elevator.

NATASHA TORREZ  |  First Impressions 
Rating:
5.0

The only problem is that there was a couch in the storage unit I rented :-(

Phelemon Williams  |  First Impressions 
Rating:
4.0

experienced billing issues over the last couple of months. Can I get a refund for days not used this Month???

SUSAN /MCLEOD NURSE FAMILY BAILEY  |  Overall Experience 
Rating:
5.0

They are very professional.

Tonya Archie  |  First Impressions 
Rating:
5.0

The cashiers were very respectful and friendly

Casey Taylor-Black  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Azelia Jones  |  First Impressions 
Rating:
5.0

The staff here went above and beyond to help. I can't thank them enough.

Jorge Maldonado  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nadine Long  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany gerald  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harold reames  |  Overall Experience 
Rating:
5.0

Impressive

Laura CONDO  |  First Impressions 
Rating:
5.0

Very accommodating!!

Sonya Cox-Venturella   |  Overall Experience 
Rating:
4.0

I was not offering the free month advertised on a sticker in the van that we rented from U-Haul. I am not pleased with that. Please contact me at 803-840-6252

John Maroney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Cottingham  |  First Impressions 
Rating:
5.0

Good, exactly what I want for storage unit.,

Genesis Architechal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca Joseph  |  Overall Experience 
Rating:
5.0

Your staff was outstanding, I feel very good about doing business with your company!

Rudell Anderson  |  First Impressions 
Rating:
2.0

When I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.

Chad Bacote  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Malika McGill  |  Overall Experience 
Rating:
5.0

Excellent, Thank you for your support and service, Ms. BB

Barbara Bruce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamyra James  |  First Impressions 
Rating:
3.0

It’s the roaches ....,, walked in and saw roaches going in and out of the units then I got my stuff out it was full of roaches had to just throw it away

Tiffany Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leslie bell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela Richardson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

TYRONE COOPER  |  Overall Experience 
Rating:
1.0

Facility staff were very polite and went out of their way to help. Supervisor was snarky and had an overall pessimistic attitude. U-Haul computer system had an E-Alert on me for no reason at all and THEY MADE *ME* CALL 1-800-UHAUL TO CLEAR IT!! 😡😡😡 Storage unit was up a flight of stairs and no freight elevator. Worst storage experience ever.

Mark Petereit  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Selena Williams  |  First Impressions 
Rating:
2.0

Roaches were in the storage unit.

Valerie Myers  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Leah Epps  |  First Impressions 
Rating:
5.0

It's helpful and convenient for storage and rentals,and very thankful. THANK YOU🙂....

Genesis Architechal  |  First Impressions 
Rating:
5.0

Alessey was very when i was there to get checked in she was very nice from the very beginning to the end she was so nice to me and caring thank u for your kind ness

TYRONE COOPER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Arnold Baylor  |  Overall Experience 
Rating:
3.0

Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.

Dana Strickland  |  First Impressions 
Rating:
5.0

Very good Have a nice day bye

mike glazer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Davis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

justin dillon  |  Overall Experience 
Rating:
5.0

Friendly fast and clean.

Laura Booker  |  First Impressions 
Rating:
4.0

I dealt with them for years and never had a problem

bernetha jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Hupfer  |  First Impressions 
Rating:
5.0

My check in agent was very helpful and she understood my disability concerns, and she located a lower access box for me. I was very happy and I thanked her.

Frank Banks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melissa Demory  |  Overall Experience 
Rating:
5.0

This location gave me a new respect for u-haul. The staff and facilities were excellent.

James Johnson  |  Overall Experience 
Rating:
5.0

The move-out is wrong, but overall the experience was great. This is my second unit. I moved my things here about 2 years ago and never had an issue with my unit. Thanks for this security.

Ganera Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnold Baylor  |  First Impressions 
Rating:
5.0

Friendly helpful staff all around. Didn't come across anyone that didn't seem interested in helping. Very clean facility.

James Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucinda Campbell  |  Overall Experience 
Rating:
5.0

Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn’t available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you’re needing a storage unit.

TRINA GRIGGS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Juanita Cooper  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sondra Dover  |  First Impressions 
Rating:
5.0

csr was very polite and extremely helpful and professional

Brenda Platt  |  First Impressions 
Rating:
5.0

The manager was awesome and advised me on the right size unit

AARON BAILEY  |  First Impressions 
Rating:
3.0

It would have been a little more convenient to have access after hours. But overall, everything was good.

LARENZO WOODHAM  |  Overall Experience 
Rating:
5.0

Thanks for helping move and you all took care of my items. Thanks

willie hickson  |  Overall Experience 
Rating:
5.0

Thank you

joan campbell  |  Overall Experience 
Rating:
5.0

All the staff was helpful. Top Customer Service

Maxine Grice  |  Overall Experience 
Rating:
4.0

From the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!

Jamario Fulton  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.

george walker  |  Overall Experience 
Rating:
3.0

There were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.

Carnella Hickson  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful

LaRhonda Moses  |  First Impressions 
Rating:
5.0

I appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. Fox

Latonya Fox  |  Overall Experience 
Rating:
5.0

This site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.

Robert Blaisdell  |  Overall Experience 
Rating:
3.0

Keisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.

TAMMY HICKMAN  |  Overall Experience 
Rating:
5.0

Excellent experience. Staff was terrific and we would definitely use them again.

MIKE REICHENBACH  |  Overall Experience 
Rating:
5.0

Thank you for the outstanding service.

Thip Thiphavong  |  Overall Experience 
Rating:
5.0

Clean and well maintained. Friendly and helpful staff.

ROBYN SEEHOUSZ  |  Overall Experience 
Rating:
5.0

Fantastic staff and very clean and secure

Joseph Orlando  |  Overall Experience 
Rating:
5.0

Very pleased

Angela McGuigan  |  Overall Experience 
Rating:
5.0

Thanks

mary ann hildreth  |  Overall Experience 
Rating:
3.0

The score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to him

RELOCATION DEPARTMENT  |  First Impressions 
Rating:
2.0

Great location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.

pat bradley  |  Overall Experience 
Rating:
3.0

The truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.

ALEXANDER FITZPATRICK  |  First Impressions 
Rating:
5.0

Fast and courteous service. Very clean and safe facility. They're on top of their game!

Joseph Orlando  |  First Impressions 
Rating:
5.0

Staff was helpful and friendly

Stephen Cooper  |  First Impressions 
Rating:
5.0

Very clean place. Very accomadating, Very nice crew. Would definitely go there again.

coleene cox  |  Overall Experience 
Rating:
5.0

Jessie the driver was great to work with.

phil edmund  |  Overall Experience 
Rating:
5.0

Jaime is excellent!

Ellen ianelli  |  Overall Experience 
Rating:
5.0

Great service, outstanding facilities.

abdiel mieles  |  First Impressions 
Rating:
4.0

Would highly recommend.

Vanessa Dudley  |  Overall Experience 
Rating:
5.0

I worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.

Erin Gleason  |  Overall Experience 
Rating:
5.0

This was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!

Cheryl Sellers  |  Overall Experience 
Rating:
4.0

It has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don’t make a home in my things.

Ganera Scott  |  First Impressions 
Rating:
1.0

Will never use uhaul again for storage

Andrew Brown  |  Overall Experience 
Rating:
5.0

Did not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.

Monique Belsky  |  Overall Experience 
Rating:
5.0

Awesome customer service!

forest Lockmiller  |  First Impressions 
Rating:
5.0

Thank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!

shirley rutherfird  |  Overall Experience 
Rating:
5.0

The gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.

Victoria Hendrix  |  First Impressions 
Rating:
5.0

Service was great. Awesome folks at this location.

William Smith  |  First Impressions 
Rating:
5.0

They are very good people

SABRINA DOUGHTY  |  Overall Experience 
Rating:
5.0

Jesse is an excellent worker. Cannot praise her enough.

Brad Johnson  |  Overall Experience 
Rating:
5.0

Jessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.

Michael Hrycenko  |  Overall Experience 
Rating:
5.0

Everything turned out perfectly. Staff very friendly and helpful.

Jack Yasgar  |  First Impressions 
Rating:
5.0

We never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. Thank you!

Jeffrey Boltz  |  Overall Experience 
Rating:
1.0

Absolutely horrendous customer service. Your website allowed me to book a unit in a size you didn’t have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!

Tracy Howard  |  Reservation 
Rating:
5.0

Hope never move again. If I do I would use uhaul boxes.

sally smith  |  Overall Experience 
Rating:
5.0

Great professionals!

elizaveta zhelyazkova  |  Overall Experience 
Rating:
5.0

Above doesn't apply however, services used beyond anything expected. Used facility to store items till delivery to new home. No knowledge of site. Drivers were extraordinary!!!! Drivers are 5 star!!

Thersea Lee  |  Overall Experience 
Rating:
4.0

The person that delivered the box, Jessie, was very helpful and customer oriented.

Trisha howe  |  Overall Experience 
Rating:
4.0

Would of been excellent but the storage was on the high side need to run more specials.

Tara Marbury Blanco  |  Overall Experience 
Rating:
5.0

Jessica Cottrell was amazing! We had to change dates so many times because of Hurricane Florence and each time she was more than accommodating. Her boss Steen Nathan was just as nice! Highly reccom

Allison Ruby  |  Overall Experience 
Rating:
5.0

Very professional and well run operation. They also have the best Delivery and Storage prices I’ve found. Their delivery driver, Jessie, was the ultimate professional and very courteous. Thanks Jessie

Herbert Howell  |  Overall Experience 
Rating:
5.0

GREAT GUY TO WORK WITH VERY PROFESSIONAL

Donald Blakney  |  Reservation 
Rating:
5.0

Excellent customer service

JOHN FUCHS  |  Overall Experience 
Rating:
5.0

Very helpful. Grateful for their service and quickness during my emergency situation.

Kristina Bristow  |  Reservation 
Rating:
5.0

I did my business by telephone.

melba pitts  |  Overall Experience 
Rating:
5.0

Jessie the uhaul driver was very nice and kept in contact with us she is very much appreciated with our assistance when needed Thanks much !!!

Marilyn Stevens  |  Overall Experience 
Rating:
5.0

Extremely helpful folks helping us vacate our storage box from the Hurricane Matthew flooding. Thank you !

Ralph Bigelow  |  Overall Experience 
Rating:
5.0

This uhaul location was excellent. My furniture and other merchandise was clean and safe while in storage and the truck I rented was clean and well maintained and the staff was excellent in helping me

jack moody  |  Overall Experience 
Rating:
5.0

Great job!

ANDREW SANFILIPPO  |  Overall Experience 
Rating:
5.0

Excellent service

elissa liberatore  |  Overall Experience 
Rating:
5.0

Service was excellent

Edwin Keeton  |  Overall Experience 
Rating:
5.0

This storage facility is extraordinary nice staff and great storage area with climate control. And excellent security I would recommend this company to everybody seeking to store precious items

jack moody  |  Reservation 
Rating:
5.0

Great. Experience

KURT FRIEDMAN  |  Overall Experience 
Rating:
5.0

Steven Nathan (general manager of the Florence location) was ridiculously amazing to work with. He knows how to run a business and how to treat customers so they will want to return.

Bobby Person  |  Overall Experience 
Rating:
4.0

good price availability excellent

albert jackson  |  Reservation 
Rating:
5.0

always clean and the staff was airways supportive and friendly

ROBBIE MOORE  |  Overall Experience 
Rating:
4.0

great experience with Uhaul. only wish there were lights inside of the units themselves other than that no issues.

jarrett parker  |  Overall Experience 
Rating:
5.0

Thank you. The free month was so helpful after the expense of the move from Wisconsin!

William Cross  |  Overall Experience 
Rating:
5.0

My experience was smooth and easy without any hassles.

LATASHA ASKINS  |  Overall Experience 
Rating:
4.0

I needed two unit when I first got to town. The outside unit leaked but was satisfied overall.

Paul Konieczny  |  Overall Experience 
Rating:
3.0

The manager was AWESOME, but on the last day of my storage 04/27/18 the employee was very RUDE with no customer service skills at all! Just nasty and Rude. talked me as if I was beneath him.

Cheryl Cook  |  Overall Experience 
No reviews have been submitted for this location.

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