I couldn’t be more pleased with the storage facility at U-Haul. From the friendly staff to the cleanliness, everything is grade A! I would use this facility again and again for storage needs.
Kathy F | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Flint
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was extremely happy with the facility, until recently. I physically moved out of unit 1536 (5×10) on 3/29/24. On this same day, I signed a contract and made payment for unit 1523 (10x10). Although I had not physically moved anything into the unit, I returned on 4/4/24, less than a week later, only to find out that I had supposedly been moved out of the new unit. Dante, the General Manager, said he could not find me in the system initially and then found that I had been moved out of unit 1523 because, "The guys checked the unit, it was empty, so the unit had been rented". So much for checks and balances. his is a large corporation and mind boggling how this would happen. He offered me a 10x10 at the facility down the street that was not climate controlled. I eventally settled on a 10x15 (2061) climate controlled for more money. He stated that I was receiving 1 month free, and I'm assuming that this was supposed to be some sort of resolution. However, I have already been charged for unit 1523 through 4/26/24. I did not have my contract for unit 1523 with me at the time, but when I returned home I reveiwed it and I don't know how in the world someone was moved into a unit that I have documentation of paying for less than a week prior. Seems like double dipping. The payments were automatically charged to my credit card for the over the past 3 or 4 years for unit 1536 and this would have been the same for unit 1523, so if I never moved into the unit, it should not be an issue as long as the payments are current. In addition, there is nothing in the contract that states that a customer must move in within a specific time frame. Why wasn't there a green zip tie and tag the on unit, like there is currently on unit 2061? The tag had another person's name on it, and I will not be moving into that until later in the week, so am I at risk of losing that unit as well? I needed a wider unit, not a longer one that I somehow find myself stuck with for the time being. Highly disappointed....
Janquanice K | First ImpressionsVery good customer service 👏
MELODY L | Overall ExperienceMy experience with storage and uhaul was the best ever to customer service to space of my storage will highly recommend this place again for all my moving needs and storage
EBONY N | Overall ExperienceThanks again for friendly service
DARRYL Y | Overall ExperienceThe facilities were nicely maintained. The climate controlled storage units were at a decent temperature for both summer and winter. Restrooms were also well maintained.
ANTHONY J | Overall ExperienceThank you very much
Julie H | Overall ExperienceEveryone was wonderful and helped all they could in such a sad situation. Everything Shannon Leah owed to her name was in that storage unit. Government took over her money and could no longer make payments. Everyone was amazing!! Thank you!
Shannon L | Overall ExperienceMrs. Barbara who manages the storage units offers the absolute best customer service one could ask for! She’s exceptional at what she does and makes you feel more like a friend than a customer. She’s the best!
SHAVON M | Overall ExperienceVery good person on Dort highway U-Haul
william h | First ImpressionsThank you
Harold L | First Impressionsthe young lady in the office was very nice and helpful, she took the time to show me how to do everything and even took me to the unit, i really appreciated her assistance and understanding, that is how customer service should be but most times is not
Elizabeth D | Online Move InThank you so much for the last minute find we desperately needed. I really appreciate you guys.
teairra t | First ImpressionsThank you this is my second time having my stuff in storage my stuff was in storage of April 2023 I just got my stuff out October of this year I went and got my stuff out of storage I didn't get it all out sitting my lock in my keys inside my box couldn't find it so therefore 24 hours passed by and when they open up the next day I called cuz my stuff wasn't secured and they put a lock on their for me because I have misplaced my keys that was inside my lock and I work with the people and tell them what was going on they put a lock on there I was able to retrieve my things within 24 hours when I got another truck so all my stuff was there the place is nice and clean you don't have to worry about anything far as mice rats or anything everything was Secure I love this place thank you you all I will recommend you and I will use you in the future thank you once again
Danyale J | Overall ExperienceThank you for all that you done in helping me with my debt in hard times your the best.
michelle f | Overall ExperienceLove how secure my items were while in storage
Tiffany T | Overall ExperienceOnly issue I have is getting in with my card other than that they have been great!
sha-tova p | First ImpressionsI will always patronize U-haul, especially the Miller Rd. location. They have the best customer service!
TANISHA L | Overall ExperienceI love the gal location miller road flint mi
Tiffany W | Overall ExperienceAwesome crew. Great experience!
kat a | Overall ExperienceThe only negative experience with this storage facility was an employee that was outside (assuming on breaks?) and every time he spoke to another employee, or anyone, he was cursing during the entire interaction…..right in front of the entrance. I’m my opinion, this was super unprofessional and it happened 2 days in a row while I was clearing my unit. Not trying to be a “Karen” lol just bringing it to the forefront so that customers feel comfortable and respected at a professional business.
Christina H | Overall ExperienceI moved out on 6/16/23 not the 23rd don't know why it saids that I moved out the 23rd other than that great place
Cassondra W | Overall ExperienceIt doesn’t look like 8 by 10
Kevin m | First ImpressionsThe floors are very dirty. When we first moved our stuff into storage it was much cleaner.
Jessie H | Overall ExperienceMalissa is excellent great personality and very understanding
SHARON T | Overall ExperienceVery nice and clean unit and very easy to access
Mark M | Online Move InAlways clean
Paula H | Overall ExperienceOther than being new to the area all is good, except for nosey staff. Always checking up on clients and when you ask a question kinda get ignored. Or when doing inventory counts and a customer is at front counter being ignored when they should stop and take care of the customer. I've been in customer service for over 30 years and never have I ignored a customer.
scott f | First ImpressionsGreat service and a great experience I am happy I went Uhaul.
David C | First ImpressionsThere were a few issues during my move. My issues and uhaul issues. But my move turned out great considering. uhaul costumer services was over and above to accommodate both of our issues. I will use thear services and facilities again.
Tony P | Overall ExperienceGreat
philip w | First ImpressionsN/A
Joann B | First ImpressionsVery happy with the service, what I love most is knowing someone cares about our things and go check and make sure our locks are on correctly,and if there not they put a security lock on there so no one can go in your storage,If I ever need a place for my things again I would go back to the u-haul and storage on the corner of Miller rd and Ballenger thanks again for caring.
SHANI Y | Overall ExperienceHorrible experience
bianca s | First ImpressionsEveryone was very accommodating and very efficient. They went over and above to make my experience memorable. They were very professional and understanding.
Shawn L | First ImpressionsI loved how I was taken care in switching from smaller to larger unit and when the had to be switched he was very helpful
Paula H | First ImpressionsKEEP UP THE GOOD WORK!!! THANKS
Elliott C | Overall ExperienceI had some difficulty with the online process but got through it eventually. Customer service was excellent on site.
Jay C | Online Move InStaff were very, friendly, knowledgeable, and funny.
Camilla S | Online Move InGood job, thanks for the experience
Ronald R | Overall ExperienceBarb, at the new miller rd location was so helpful and patient with me. i appreciate her dedication so much. -Kennedy
Kennedy C | Overall ExperienceAwesome storage facility the staff was always friendly and helpful. My storage unit remain the same the whole stay. I also appreciate the alerts they send you for your unit monthly, so my overall experience gets a thumbs up. Thanks Uhaul Miller Rd.
angela b | Overall ExperienceI love the convince of being right across the street from me. I would have preferred a storage I could drive up to to unload. It’s a little far to walk for me but it will work as long as I have someone to help me. Being so close to where I live is great!
Dorothy A | First ImpressionsThey were all very friendly and helpful
MARKEA L | First ImpressionsThe bathroom toilet has been clogged up a few times when I was there. Besides that everything was fine.
Tatiana A | Overall ExperienceMy unit *floor* didn't look clean-moped but everything else was good.
Tracie B | Overall ExperienceI appreciate the services that I had with you
MARVIN E | First ImpressionsMy items were all infested with bedbugs. I didn’t have any mattresses or furniture with cloth. I had 6 pillows that were not in bags and 3 comforter blankets. And a stack of clothes on hangers. I also had a table washer and dryer and refrigerator. I have an infestation in my car and house now and have bite marks on me. I had to fumigate my home. I’m really upset
Lori L | Overall ExperienceAfter driving a one-way truck rental 2000+ miles across the country, I was supposed to go another hour North. Holiday traffic was horrendous & I was beyond exhausted. The staff went out of their way to help me change my drop off location and to help me close out my truck rental & get me situated with storage. They were beyond helpful. I was thankful for their help. The entire experience was great.
kat a | First ImpressionsPleasant experience. Friendly personnel!
Shannon L | First ImpressionsStaff disrespectful . Staff rude. The manager tells people that she is the owner, verbally assaults people, then calls the police and tells outright lies. Offered to sell me drugs.
Peter L | Overall ExperienceThe content of the storage unit was for my then ailing mom that could not part with her belongings. She recently passed so the stored items are going to a good cause for someone who needs it. So grateful U-haul was there. Thank you for the kind experience.
LISA F | Overall ExperienceVery help employees. Very clean facility and storage unit. In All things, Extremely Helpful to my Husband
Cheri C | First ImpressionsCustomer service was Everything!!!! Very helpful
Cassandra M | First ImpressionsDavid Is Awesome Great Customer Service
Talazia B | Overall ExperienceVery secure and easy to move in!
Jessyca J | First ImpressionsThank you.
DAWN C | Overall Experiencestaff was always very helpful and understanding!
eeshyia k | Overall ExperienceI just wish it was communicated better that the facility was all enclosed and that I needed a key card. Luckily I arrived during business hours so I was able to get assistance but if the office wasn’t open it would of been a headache. Besides that I’m extremely satisfied
Marika F | Online Move InLaMonica was very helpful on the phone to set everything up. They were very nice and helpful when I actually went in to get the unit.
sue B | First ImpressionsVery good service everyone was friendly and they even went back because I've been with U-Haul for a year to check my account which I have been overpaying too much and I was happy with the way that they adjusted my account
SANDRA L | Overall ExperienceWould like Sunday till 7pm
Cheryl K | First ImpressionsI found the staff to be friendly however, I had many problems, most importantly, I feel as though I was completely over-charged with over $600 in fees for a truck rental and a storage unit. I have to go through and figure out what all the charges are for and the receipts don’t even specify so I have no way of knowing. I do know I got charged $38 for fuel when the truck was returned on 1/2 tank just as it was when I picked it up. Initially the storage unit I had was far too small and was no a drive up so that put my move behind a whole day. Also I had to come back for the dollies I rented because they forgot to load them. That also put my move behind. I had to come back up there because no one would answer the phone. I would not recommend this uhaul store.
Christina D | First ImpressionsAll good
Fred B | First ImpressionsI'm grateful to have been informed of the options I had when I could no longer afford to pay my storage fees during the COVID Pandemic. Lower fees would've been nice but I understand it's a business and has to make a profit; so thank you.
Gwendolyn B | Overall ExperienceN-a
Candra S | First ImpressionsThe flint team you have on miller road go above and beyond they were very helpful during the stressful time of moving!
KANDEE L | First ImpressionsGreat place. Staff excellent when not slammed. Great place overall.
JOSEPH A | Overall ExperienceRead in a few places it was 24/7 self storage but it’s only accessible between 7am and 10pm which really isn’t an inconvenience unless you’re trying to work through the night to move out on a deadline but it isn’t 24/7. Other than that, I’m pretty happy with it. I would recommend uhaul storage to anyone. For the climate controlled storage and the ease of access it’s well worth it.
Bryan E | Online Move InTruck didnt run good. Rpms where high the whole time. Mirror on passanger side is broke wasted hours and gas trying to see out the window so i didnt hit cars or trying to get over. I got jumped and had property stolen and my ribs broke so truck was needed extra days
KRYSTAL M | First ImpressionsWithout GOOD PERSONAL SERVICE, turn off the lights, drop the sign AND throw away the keys!!! FOR REAL!!! Competition is commerce but true **PERSONAL SERVICE** is the **MAKER or BREAKER** I will travel for good service, I will follow workers for good service!! And that's why MILLER RD is an actual joy to work with. What DAVID has in his CHARACTER can't be bought. DAVID has a very good BALANCED personality that includes a necessary blend of compassion, commitment and knowledge Actually, the WHOLE team was VERY good this time. Moving is STRESSFUL for MANY reasons and especially since COVID and the desperation it created in families. Please allow me to say..."WE NEVER KNOW THE SOLES IN WHICH ONE WALKS but WE CAN HELP WITH THEIR SOULS"....this is in all aspects of life especially when one's life has ended up in plastic bags going down the road in a WHITE & ORANGE TRUCK!!!!! PLEASE, I TRULY WANT TO BE CONTACTED PERSONALLY!! Sincerely, Teresa Shepp
TERESA A | First ImpressionsNo problem with the reservation or obtaining the storage unit. Good service. Clean facility.
Geneva H | First ImpressionsWAY OVER PRICED!!! Not just haul but your competitors as well.
Deric H | Overall ExperienceGreat job guys !
TIERRA W | First ImpressionsThe two staff members available was kind and polite. Both were willing to help.
Venessa F | Online Move InVery disappointed in how I was treated by U Haul. I was charged for things I did not have and for miles they told me to drive and a late fee.
Michael O | First ImpressionsVery very very good service
STEVIE S | Overall ExperienceThe staff was very polite and helpful. I will definitely return here when I need your services. 👍
lester p | Overall ExperienceAfter moving out an staff member told me he had taken care of the paper. The next day I received a call from another staff member because she did see a loxk on that unit & wanted to know did I needed it any longer. In which upset me because I set up automatic payment so it would never be late. That's the way I do business I expect for U haul to do the same.
chris h | Overall ExperienceStaff was great
Constance P | Overall Experiencethe staff at this location is excellent.
RICHARD K | Online Move InGreat staff and great business... will recommend to anyone.
Quasheila K | Overall ExperienceService rep who handled my truck rental, moving supplies order, and storage unit was extremely helpful and very nice.
Brian B | First ImpressionsGreat customer service. Five stars.
Chanda P | Online Move InThe staff especially David was excellent
emmit j | Overall ExperienceThe Flint Miller Road U-Haul has been there for me for more than a decade thru several moves and storage unit rentals. I always was treated with respect by dedicated professionals under Melissa's leadership. Actually, making a cross-country move means I no longer will be seeing these kind individuals - Melissa, Barb, David, Daryl, and others. They had become trusted friends and I will miss them. I hope the corporate office recognizes this store for what it is - unique in every positive way! Shalom.
maggie p | Overall ExperienceOnly issues I have is I rented the 26 foot truck and it was full and there isn't a unit the same size has the truck so I didn't have enough room I had to get a 2nd unit and the prices are high.
RANDALL U | Overall ExperienceZero complaints from beginning to end of my rental time. I will definitely only use this place this location from here on forward for all my moving/storage needs.
COURTNEY v | Overall ExperienceThe staff was very friendly, helpful and accommodating. I will definitely recommend the service and storage facilities to others.
Latonia S | Overall ExperienceEverything went well no issues at all. Thanks to the guys at the front desk for answering any questions I had.
ANDRE' T | First ImpressionsThank you for being a refuge in my time of need. Please do something about the poles protecting the fire hydrant. These are not visable when backing up and are not well lit at night.
JOSHUAADAM G | Overall ExperienceThe staff on Miller Rd was so kind and helpful, and MS Melissa she was very professional and all around sweet person, they made me feel great Thank you Uhaul family
mary w | First ImpressionsStaff is number 1
Randy F | First ImpressionsAlmost all of the employees and associates who work at this facility are extremely kind and are a pleasure to engage with. It's incredible how courteous and accommodating everyone is. This is a sign of great leadership from the top down. They seem as though they're treated fairly and are fully trusted to do their job well. As they should be, because I've never seen or heard anything otherwise! Thank you for a wonderful experience. It was worth every penny and I will miss having my storage unit there. If I ever need accomodations again, this location will be my first choice and I will recommend it to anyone and everyone!! 👍😊👍
Sherry S | Overall ExperienceYou guys were amazing I’ll be back for the next project for storage
Marlon - | Overall ExperienceFacility was fine, service was very slow. There were 4 workers in store but only 1 person waiting on customers. I waited 30 minutes and had 2 persons that I was paying waiting to unload truck into storage. Very frustrating. When I finally was waited on guy was apologetic.
Juanita D | First ImpressionsEveryone I dealt with was very nice and helpful. Barbra the facility manager was very professional and did a good job explaining to me everything.
Jeff S | First ImpressionsThe manager at the flint location, Barbara was very friendly and extremely helpful.
cassandra c | First ImpressionsThus far, all interactions have been very positive. Thank you.
Genesse C | First ImpressionsDave was so helpful kind and caring! He made a difficult situation much easier!
marie a | First Impressions