Thank you so much for your professionalism and welcoming demeanor.
Sarah M | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Flagstaff
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
In and out in 10 minutes. Good service and efficient data processing for receipts. Loved the smart phone usage
Craig SKey lock keys broke Alarm kept going off Swipe card not working Or passcode
Felicia K | Overall ExperienceEasy system
tobin sI was told a hitch was reserved for me because I told the guy on the phone I didn't own one. When I arrived, I was told I had to pay $35 for the hitch. Your company put me in a very bad position, having committed to help a friend and being forced, at the last minute, to pay more money that I don't have. The young man at the store who took my payment didn't seem to care much about this huge inconvenience. He made no effort to find another solution. I was incredibly unimpressed and left with a bad taste in my mouth. Kevin
Kevin SGreat customer service. Polite, courteous, efficient.
Michele RThey are dishonest. The truck I rented was at 3/4 of a tank when I got it. When I filled it up ro return it, the gauge was inaccurate and jumped from 3/4 to full without warning, causing me to over fill the tank. When I mentioned this to uhaul they were rude and dismissive. The way to mitigate this is to provide a full tank with the vehicle. When I asked why they didn't they said it was policy. One I believe is meant to be dishonest.
Ian CThank you kindly.
DAVID TStaff made sure that I had the right vehicle size as there was a mix up about the 26’ footer when I wanted the 20 foot
Jason LThey almost didn’t have our truck which would have been a disaster. Rep was not super friendly but wasn’t rude either-didn’t seem too into the job
MATTHEW PNA
Mark BEveryone was very friendly, courteous and extremely helpful..
Edward C | First ImpressionsAll I can say is that Ben, Griffin, Becca, are solid!!
Arnold RReturn everything was a headache. Customer service is bad.
Harry RVery professional very nice amazing at her job . Manager position
DAVID M | First ImpressionsSo easy
Kathleen BY'all keep that storage dirty bathroom dirty halls 😀
Stephan M | Overall ExperienceEveryone friendly and courteous. Excellent customer service!
jose mDon’t text me asking when I am returning trailer 3 hours after I rented it. I’m busy!
Michael KDrop off was simple and efficient, very friendly!
ALYSSA Sgreat location - beautiful facility
john fYour system keeps names of previous customers, Then uses the Same customer names, When in A new customer purchases a New unit., it shows The Same Name, if not noted or Corrected, the name shows again!, even at pen pad, when used, We should be questioned, if Keeping the Same previous name! Or Use a New Customers Information!!!!
Nancy M | First ImpressionsEven if busy or with another customer, acknowledge arrival so I know if I’m in the right spot with a trailer. Three different U-Haul folks walked past my truck before one looked at me.
Scott SI had no problems this uhaul location notified me that the car hauler was damaged and gave me the location not doable they fixed the problem and we picked up the unit and all went well
John KThe initial cashier was really kind and helpful. & also the employee that received the truck upon return was very kind and thorough :)
Cierra PSuper efficient!! The General Manager is very friendly and extremely knowledgeable!!! Very, very clean facility.
Julie G | First ImpressionsWonderful delivery and pick up!
Jared MThe truck had a lot of play in the steering. The truck wandered and it was difficult to keep the truck in the road lane when driving.
Christopher TWait time to return van and equipment as long. Website to return stuff was useless.
Cesar Bplace is in a great location, and the staff is great
john f | Overall ExperienceI had to pay for TWO trucks! I only reserved ONE. It's not my fault that you didn't have the 10' truck available that I reserved. You debited my account immediately & I want MY money back in my account immediately; if not sooner. Geez.
Cynthia VI reserved a 10x20 storage unit a week or two before we moved to Flag from Los Angeles and even spoke to the manager who let me know that we'd be moving into two 10x10 units since they didn't have a 10x20 – we were completely fine with this. The manager confirmed our two units and we moved on. Once we arrived in Flagstaff to move into our units, the lady helping me at the front desk said they didn't have two 10x10 units available for us, so we had to reserve a 10x15 unit instead and barely fit all our belongings in it. I completely understand things like this happen, I just wish the manager would've have confirmed the units for us unless they were actually going to be there when we arrived. Otherwise, the office staff were helpful and apologetic upon our arrival.
Lindsay R | First ImpressionsContactless dropoff was fine.
Mark RTaylon, my assigned customer service representative was excellent. A great communicator and very friendly. He got me in and out quickly was a great help. Thanks Taylon!
Charles LThis location needs to check their equipment to see that it’s operational before renting to a customer. This is the second time I’ve had issues with trailers that I’ve rented here. The latest problem costed me a 3 hour delay.
Mike MVery friendly. Guy was helpful in answering my questions. For now I’m very happy with facility and staff.
KAREN S | First ImpressionsThe location was great. I was not happy having drop it there because it was an hour out of my way.
ROBIN RGeneral Manager of the Flagstaff location wasn’t up to par. The lady with the black hair. Very rude during service, slow to assist and no very communicative on how I was being charged. Mind you I left with over $500 in charges to rent a 6x12 trailer for 7 days.
Alex GThe door on this trailer was very hard to use
Al DThis location needs no improvement. I come in every other week for a 20 footer and it’s always a pleasure. Everyone over there deserves credit for their work. Great work people
Joseph PDon't call me to ask me to come early, then make me wait an extra 1.5 hr for service. Otherwise, hitch looks fine. People are nice, they got in a jam with hitch installation, but still ..
Jenny KThe manager - Rebecca - was super professional and knowledgeable. This was reflected in the short amount of time needed to finish the paperwork and get on the road to get moving. Thank You! :)
George SGreat Assistance
ANDREW AThe employees were helpful and my rental was smooth
Theresa BManager Kim is completely rude and disrespectful
Daniel PI always appreciate how friendly staff is. The woman who checked me out at the start of the day was helpful and made everything super easy. The man who checked me in at day end was friendly and made everything go super smooth.
Cindy JEVERYTHING WAS AS EXPECTED!
Rickey LAll ways have good experience with U haul and especially staff very helpful
Rachelle S | First ImpressionsLady at the counter did her best not to rent me equipment. She said she doesn’t even work there anymore she was just helping out due to the snow storm. We figured something out and I was able to get my rental done.
Brad SForever grateful you guys are awesome!!
Angel CAlways pleased with the prompt and attentive service I have received at the Flagstaff location. The staff is helpful and knowledgeable. I love the new facility and am really excited to get to be in such a modern, secure and well-maintained storage facility.
Daniel P | First ImpressionsQuick service and appointment time on schedule and work completed within reasonable time frame. Thank you
Aaron SBen was so helpful and patient ! He helped me every step of the way with my new hitch and bike rack .
Patricia KHaving 2 securities check in was excellent!! And inside securities lock and camera is 3 👍👍👍 thumbs up. I didn't have to worry about my belongs stolen. As it happened at another storage place. I will surely use U-haul again. Thank you staff!!!
Ojay A | Overall ExperienceOverall, the truck operated fine, but the cargo area leaked (it was raining) and soaked one of our boxes. Also, we finished off at our storage unit, which is very nice, but this is the 2nd time the lights didn't work on the 2nd floor at the NW corner of the building, and no one around to fix it after hours.
Bryan RTotally the best transaction ever with U-Hual. Been using this Company for 45 years and it’s only got better. Thank you N Hightower
Nephi HGreat customer service and equipment.
Christopher BI may have gotten lucky, I don’t know, but the truck was more clean than I expected and worked well. Perfect for my moving needs. Thanks
Lori RExtremely well run facility
Laurence H | Overall ExperienceThe rep was very unprofessional. So reps were standing outside talking for 20 minutes. I waited inside for 20 mins until I was able to check in the truck. Very snotty attitude and needs to go back to training. I will never use or recommend this location.
Jay SNickle and dime over every single thing. Mormans.
Sandra G | Overall ExperienceVery nice staff . Super clean facilities
john f | First ImpressionsI really like the price and the location
JENNIFER P | Overall ExperienceYou guys were a great help! U-Haul was my best storage by far this year. Thank you Flagstaff!
NATASHA S | Overall ExperienceN/A
Joseph F | Online Move InWe had a learning curve on the main doors, getting them to open and stay open while backing a car through them. The facility was clean, well-lit and secure and our unit opened and locked up easily. Access to our unit was great!
John s | Overall ExperienceThanks to the girl who helped me!!
Karen J | First ImpressionsThe online process was very easy to follow and complete. The communication via text messages was perfect, just the right amount of communication to make it affective but not overwhelming or annoying. The facility was easy to navigate and had the appropriate equipment (carts) to make it quick and painless.
Richard T | Online Move InVery accommodating people. Always helpful and in a good humor.
Carson B | Overall ExperienceThe storage facility had great security, clean, and easy to access.
Cynthia H | Overall ExperienceI was not told I could pick up the trailer outside of business hours. A reservation was set up and I was unable to get the trailer I needed. Extremely upset with this experience.
Wendy H | First ImpressionsEvery time I have been to the front desk the staff have been very courteous and helpful. However, I have never, over the course of the past 5 years, waited in line less than 3 minutes, and there is usually a 10 minute wait.
cory l | Overall ExperienceI've used u haul for years at the Flagstaff store and am impressed.
JAMES W | Overall ExperienceThe garage doors weren't always unlocked and available. The controlled environment was too warm during this past summer. I feel that the manager Kathy is rude, and not suitable for management.
Julie L | Overall ExperienceItems were secure and well protected at all times.
VIRGINIA D | Overall ExperienceOnce we figured out the security codes it was great. Super clean and convenient
David M | Overall Experience24 hour access would be ideal and better training for the employees. The young girl who helped me was very friendly however she did not know how to get my cash deposit and only after a 30 min phone call was she able to figure out how to accommodate so total time just to get my cash deposit from a trailer rental took over an hour.
April G | First ImpressionsThe team that was shorthanded did a great job handling my situation.
Juan A | Online Move InI worked at corporate office in phx for 10 years, that is why I choose it in Flagstaff.
MELINDA L | Overall ExperienceHad to run around a lot but finally got my lock and location to the unit and everything was good after that.
Alonzo J | Online Move InThank you and thank you to the nice young lady worker who helped me after hours check in my Trlr
Tammy T | First ImpressionsWish the access hours went later into the night but was okay. And one day in the bathroom someone had horrible diarrhea in a broken toilet in the facility and it probably should’ve been classified as a biohazard.
Spencer R | Overall ExperienceStaff was very friendly, and the place was in excellent condition.
andre r | First ImpressionsMonthly rental fees are too high and a college kid discount should be offered
Brenda D | Overall ExperienceEveryone I worked with was so helpful and friendly.
Bella M | Overall ExperienceThe storage unit was perfect for me and my roommate to store our stuff. The deal to get a rental vehicle and get a month free storage was exactly what we needed!
Ciaran J | Overall ExperienceThe facility and onsite staff were great! My only issues were... I asked for a 10 x 10 and was given 2 - 5 x 10's without prior notification before checkout. 3 times, when trying to contact someone ON-SITE, I kept getting someone who was OFF-SITE and they could not answer my questions about the 2 - 5 x 10's. The 2 - 5 x 10's were almost a problem, but eventually worked for us. Other than that, everything was great and Sam was great when we closed the units! I would recommend this U-Haul facility to anyone.
Sheri C | Overall ExperienceFacilities were great. Staff was friendly but really slow service.
JOSE A | Overall ExperienceRebecca was amazing from start to finish. Thank you
danielle l | First ImpressionsEveryone was friendly and our unit was super clean.
Amy F | Overall ExperienceWill rent from again
JOHNNY I | Overall ExperienceYour scheduling of rental truck os a pain in the fact that they book a reservation and then they tell you that they don’t have a truck 2 days before pockip. Total BS. Storage facility was very nice, although it was a bit pricey
Bruce B | Overall ExperienceFacility was modern and clean. Plenty of carts available to help with loading and unloading. Very secure and easy to access. Definitely recommend and will use again in the future if needed.
Cheryl W | Overall ExperienceVery quick and easy service. I was able to rent a unit online in a pinch and had no problem closing the account when I no longer needed the storage. GREAT SERVICE!
Shandean B | Overall ExperienceI have been bombarded by your text message to review my U-Haul experience, at least 20 texts in the last two days.in English and Spanish. I cannot even move into my storage unit until August 9th when it is available so can’t provide a review until after August 9 th other than to say your review requests are incredibly annoying, please stop sending them.
John U | Online Move InThe sliding door was locked while we were still moving big items out, but overall a really good experience.
jeremy r | Overall ExperienceWas unable to reserve a climate controlled unit after my initial reservation did not appear in the system.
Nicolas D | First ImpressionsI reserved a unit 3 months in advance. And I got there and they gave a unit that wasn’t the correct measurement, but I accept that anyway just to walk up and find someone else is in that unit. I was then told nothing could be done because they did not have units left in my size. I was forced to purchase another, more expensive unit (as the other option was a ubox, I reserved a self storage) that I didn’t need because “there was a glitch in our system” and of poor management. Never renting here again. No help and they just said tough luck.
Hailey C | First ImpressionsVery positive move-in experience with friendly and helpful staff who were very knowledgeable.
Nancy S | First ImpressionsI didn't think that it would be so easy.
Mindy n | First ImpressionsKathy Battali Operates a Ship Shape well run well Organized , Clean Clean Clean Business.
MICHAEL a | First ImpressionsI ordered a 10x10x10. In the CONTRACT it says 10x10x10 and I got two 5x10. Unacceptable. I believe my storage should be free until I get what was contracted.
Travis B | Online Move InMy lease ended last night, and I was rushing to get everything out. I showed up to the unit at 10:15, and I couldn’t even get access cause the door was locked. Horrible stressful experience
Ethan A | First ImpressionsGreat customer service
Cindy S | First ImpressionsWould use again only thing is the staff that hooked up trailer did not make sure tail lights were working so I followed them all the way
Dorreen K | First ImpressionsCarl was helpful.
Health F | First ImpressionsThis was so easy to rent the storage unit through the app and make payments. Totally happy with the cleanliness. I would totally recommend! Thank you for making my life easier!
Kathy V | Overall ExperienceGood folks at this store, helpful and nice. Kathy runs a good ship.
Lore D | First ImpressionsDid not receive the free disk lock to my storage unit upon moving In. I had an extra and used that to avoid having to track someone to ask. Upon moving into my storage unit there was someone else’s furniture inside. Some staff don’t know answers to basic questions and the staff that they refer to are borderline rude.
Craig P | First ImpressionsThe gentleman that helped me was very kind and showed me all available units to help me narrow down my selection. Very kind
JOSHUA S | First ImpressionsMove in was so incredibly easy despite being on the 3rd floor. I wish hotels had the same size elevators. The carts were super helpful. Caleb at the flagstaff location was super helpful with online check in.
Ava H | Online Move InAfter reserving a Storage Unit, three weeks before, when I got to the site to check in, the unit I was confirmed for was unavailable due to a leak in the facility, and that was the only one of that size they had. There seems to be a disconnect between u-haul.com and the facility’s ability to communicate, and make those revisions necessary online. Customer is left to find out this news only when they check in The on-site GM wouldn’t or couldn’t give me a similar unit for the same confirmed price on the first floor, which was my priority. It’s hard to know if it’s really an issue with U-Haul organization or the GM at the site location. Either way it was not a positive experience. I will say, once I got to my unit, I was pleased with the cleanliness and ease of accessibility to the building.
Retha L | First ImpressionsLittle niceties add up against the competition. Like access door for carts and the carts to go with it . well maintained carts, too. No squeakers, easy to maneuver in tight spots inside the lockers. Well maintained roll doors and lock hasps. I dealt with four of the personnel upon move in and I'm glad I chose this facility.
MARC B | First ImpressionsService and hours are great. Monthly storage fees are high.
Brenda D | First ImpressionsThank you Karhy
frank s | First ImpressionsTook a long time to get first floor unit.
James H | First ImpressionsVery convenient and very friendly and helpful staff
Duane B | Overall ExperienceNeed better costumer services I had to wait n hour to get service
Lavina B | First ImpressionsSavanna, Sarah an the young lady with the brown hair who checked me out of my storage, wonderful!! Give them a big bonus. The day I moved into my storage unit and returned the uhaul truck, these ladies were saw what I was dealing with and stepped up too make the situation better. Thank You Again.... I will be a returning customer, Sincerely Anna Rivas
ANNA R | Overall ExperienceThe staff that helped us was informative and knowledgeable. Made the rental easy
ANNA H | First ImpressionsIt was easy, staff were extremely helpful and pleasant.
Joseph M | Online Move InMy wife and I are in our 70's and have moved several times. This is the best storage facility we have ever used. Kathy and her crew do a great job.
George M | Overall ExperienceThe staff are fantastic at this location; these people will go “the extra mile” for their clients.
BRIDGETTE H | Overall ExperienceMy only complaint is how hard it was to locate the office. I wandered most of the way around all the buildings before I found the office. Perhaps a few signs directing new customers to the building that has the office. Once I found it, the customer service was outstanding!
JUDITH K | First Impressionsvery clean facility and having carts to transport items from car to locker was very helpful. Expensive but worth every penny
stacey f | First ImpressionsI was not honored. Communication between staff lacking. Over charged
Ed L | Overall ExperiencePrice was a little high but the place is very nice. Price should be high to low depending on level 1 to 3.
Marilyn D | First ImpressionsOnly thing I would appreciate is longer access hours, maybe until 11:00.
William A | First ImpressionsVery nice and accommodating.
Brett D | First ImpressionsVery satisfying experience.
Addie S | Online Move InThere needs to be some kind of security monitoring…as I was taking items to my storage, I noticed someone intoxicated loitering near the front opening doors trying to get in. There was no one on site to ask him to leave and it was apparent that the person was trespassing and most likely had no official business on the storage property. Aside from that, very clean and convenient.
vukashin s | Online Move InI made online reservations for a unit that was not actually available on site. It was not available in the new building at the size or price so had to deal with what was available and change the plans I had made from the online. So that sucked...
Tom N | First ImpressionsNew facility so constant accusations if you block even made a scratch on the lock handle, always a rule or limitation on what you can and can't do making it very difficult to use the facility. Staff were rude, I could say 100 other things but there's no point I just won't be going there again
Clayton D | Overall ExperienceMy move out date was Thursday January the 12th not the 17th.
JACOB F | Overall ExperienceProfessional, helpful employees.
CATHLEEN C | Overall ExperienceThanks for being there when we needed you all!!! Merry Christmas!!!
Lora T | First ImpressionsI would have given an Excellent rating but there aren't enough carts for more than 6 people to move in/out with. They are very small compared to other storage facilities. We moved in on the 30th of the month, and the 1 elevator was slow to get back to each floor with all the people using this facility at the end of the month (and it isn't even half full yet!). The mattress carts are very narrow and useless with large mattresses (which defeats the purpose!). Lastly, it appears that they are filling the 3 story facility from the top-down, and the outside-in, meaning you get the units furthest from the elevator, and several stories higher than needed, requiring more elevator trips! It is extremely aggravating to walk your belonging past dozens of move-in ready units to get to the very last one!! Just seems dumb at best.
RIchard M | First ImpressionsMy contract was terminated for reasons which were completely made up, but the manager called Kathy claimed to have video of me in the restroom. Apparently using the restrooms is a breach of contract.
Eric L | Overall ExperienceMaking reservations online was a waste of time as I had to give the same details all over again. The staff told me “we’re supposed to use it(online reservations) but we dont.” I also did not get the month of storage that I had a code for in the online reservation. When I asked, I was told I did not qualify for the free month. The doors did not respond to the key pad reliably. We frequently had to use the pedestrian door in order to access the building as the loading doors would not open. The advertised facility hours were not what was implemented. 24 hour access was advertised but it was only open during office hours.
Rodolfo C | Overall ExperienceThey need to offer longer hours to use storage unit at least till 9 pm Monday through Friday . That would help a lot for those who can't make it there by 5 pm
Richard M | First ImpressionsGreat experience with staff, very well maintained storage facility
MICHAEL S | First ImpressionsWhippel helped me and was very knowledgeable and friendly and it was freezing cold snow storm! He still maintained a polite disposition and great attitude! Hard to find these days!
Diana R | First ImpressionsThe Flagstaff facility was very helpful. They provided me with what I needed and also provided me with some much needed information about a trailer I rented from another facility.
Josh C | First ImpressionsPlease consider adding lights in the units or plugs where tenants can add a lamp.
Justin C | Overall ExperienceRelax on customers just for a moment of two. That means give them second time. I always give second chance or more.
Mikhai K | Overall ExperienceAccess hour should at least be around 9pm. 7am is well convenient. Hey not my fault neither you either. But you know I just thought about it 9pm look yummy, if you think of it. Moreover you don't have to change as you're.
Mikhai K | First ImpressionsI didn’t get the young lady’s name, but she was very helpful along with the young man who rented me the storage unit
Keith O | First ImpressionsThe ladies that helped us were kind, patient and helpful despite that this location is very busy with a long wait. The reason I would not recommend is the access hours. I will have to find another storage facility as soon as I can. After a long wait, it’s a mad rush to get everything unloaded and make sure you have what you need before closing. If you forget anything … too late. Not only are the units more expensive by comparison but then if you forget anything and remember after hours, you find yourself at the store buying things you already have but can’t get to because UHaul’s access hours suck. So despite the wonderful manager and employees, I will be looking for another place to keep my things.
Dana L | First ImpressionsThe staff were very friendly, extremely helpful, and clear and concise with instructions. The facility is brand new and clean. Definitely the best!
Robyn M | First ImpressionsThere is a female worker that goes above and beyond for this location, several times I witnessed her running to and from trucks, than this past weekend she was cleaing the entire inside of storage units. I don't know her name but she is excellent.
Luis L | Overall ExperienceA key point: After renting a vehicle I was offered one month's free rent. Deal clincher.
George M | First ImpressionsWhile the facility was clean and staff decently nice, I dont understand the point of being on a call log for 3 plus months only to be told that they are taking care of anyone who walks in instead of people who have been waiting. So rather than waiting for a call I went in to get a unit. Still upset as I was told time and time again the call log would be one of the first people in the building and we would be called when the location opened. That never happened . Had to call 5 total times in the month of August just to figure out they were even allowing people in.
Tyler M | First ImpressionsGorgeous facility… The redhead associate literally watched me walk in, turned around and if “ughhhh” could have been written over her body language, it was. She then did not know how to check me into a rental. Need some training on that you have a lot of empty units to rent and they’ll need to know how to use your system. I’m irritated you have so many empty and available ground floor units and you wouldn’t give up your best real estate to first customers. Loved the elevator super grateful, was spacious enough for everything I had. The carts are a lifesaver. Made everything super convenient The inside of the uhaul literally said first month free with a 1-way rental. Confused as to why free=$249.00 Staff seemed annoyed that we were moving in. Got a 4:30 reminder they were closing at 5 and the door will be locked even though we were down to a few large items left to move in. She was gracious enough to allow us to fully unload the uhaul, into the unit I just spent $250 on, from the truck I just spent $700 on and $400 for gas. I’m not sure how much you pay your employees but for me, that’s a very large amount of money to budget. . And to not feel appreciated or respected as a paying customer was a little frustrating. Just didn’t appreciate the pressure simply because you don’t have your access figured out. I received a PIN number that opens the door and then was told it’s not working. . Not my fault you don’t have it together, and not your associates that are off at 5 either. You should have a plan for that in place without forcing your employees to stay late in case a customer needs to finish unloading 15 minutes. She was visibly annoyed, and so was I. We could have unloaded much faster…. Into one of the many many available ground floor units.. but I had to ride the fancy elevator 20 times, and she had to wait 20 minutes after her shift was over. There are huge puddles throughout your dirt parking lots, you get a lot of rain and snow you should have better plan for property management. Again, gorgeous brand new storage facility. You should consider better directional signage when it comes to rentals, returns, storage, etc. with all the additions you all have done. And the multiple entrances you now have. Huntington is a busy little street easy to turn into the wrong entrance then have to dodge lakes and 50 trucks and trailers to make your way back. Did appreciate the same day rental and move in, very convenient. Your associate indicated they would walk me through after hours drop off of my U-Haul truck, that didn’t happen but that was nice of them to offer? I guess? The lot was full of trucks returning, well organized chaos and a lot of inventory to manage impressive job. I’m only hoping to utilize your gorgeous facility for a month or two but I hope this feedback helps!
Justin C | First ImpressionsClean facility. Staff super friendly. Access to the units was all that prevented from 5 star. It is difficult and confusing to get in and if it is busy and someone is dropping a trailer when trying to leave it is impossible the way you came in and I found by trial there is another way out. Just no signage there are alternate paths.
SHANNON M | Overall Experiencedidn't bring a headlamp - pretty dark in those rooms!
Jane B | Overall ExperienceSavanah was excellent
Luis L | First ImpressionsThe bathrooms are out of service indefinitely, so we have to walk all the way to the office and use the one restroom there.
Gabriel E | First ImpressionsWish I remembered the name of the young man who checked us in at the Flagstaff Huntington Drive facility yesterday late morning. He was great. Also the gal on the phone when I called in the morning.
Jane B | First ImpressionsNice place overall. Parking lot is a little cramped so its hard to park close to the storage room doors but they are adding on to the facility which should fix that problem.
Todd W | Overall ExperienceStaff at the Flagstaff Uhaul location was fantastic! Excellent customer service; incredibly helpful, patient, informative, flexible… ten stars!!! Shout out to Caleb and Kyle! Thank you!
Nancy C | Online Move InThanks for finding and suggesting a reasonable space to accommodate my things. Pleasure to do business with you.
Deeikee W | First ImpressionsI had an excellent experience yesterday. The woman at U Haul who rented my storage space could not have been more helpful and friendly. I am 72 and she found a space that was more convenient for me and spent much time in explaining the storage and facilities. I strongly recommend the Flagstaff U Haul!
Jennifer P | First ImpressionsWe had our storage unit for 6 years and had excellent service at all times.
TAMERA W | Overall ExperienceUnit was described as 5' wide x 10' long, 6' high. Upon entering the unit, the fire suppression pipes running through the top of the unit effectively reduce the usable space to just over 5' tall. This unit (potential renters should be advised of this before renting and units like this should not be rented for the same price as a unit that has full use of a 6' ceiling.
Wendi M | First ImpressionsUhaul employees were easy to work with and helpful!! Storage unit was clean. Highly recommend.
MELISSA R | Overall ExperienceMy rent went up year after year , why? Nothing better happened as far as my space was concerned. The facility wasn't improved. Nothing changed in 5 years except my rent went up.
Candace K | Overall ExperienceAll of the staff were super friendly and helpful with my storage unit. Also, when my key got stuck in my uhaul lock one of the staff fixed it . quickly and gave me a new lock for free. thank you!
Travis L | Overall ExperienceRented space after a move for 9 months and I never had one issue accessing the unit. This was so easy, affordable and flexible!
Patricia A | Overall ExperienceMarcus and Kathy went above and beyond to help me figure out a solution to my storage needs. I’m so thankful and would definitely recommend this location to anyone.
Shelley K | First ImpressionsReally appreciated the walk out to the space and help with getting my purchases to my vehicle. I didn’t ask for it but was noticed struggling I guess. Thank you.
Ruth L | First ImpressionsThe storage facility hours should be extended at least to close at midnight each night. Barring a few little leaks in the roof, the overall storage facility was awesome. Caleb is a great representative of Uhaul, very friendly, knowledgeable, caring, and most of all professional. If I ever need to store anything again, I would definitely do so at this Uhaul.
ALEXANDER W | Overall ExperienceThe manager was rude to me while I was unloading my stuff to give to Goodwill. It was hard enough donating my dead fiancee stuff . I didn't need her to come in and yell at me and my guest and tell me to hurry up by 7 pm even though the storage unit doesn't close till 10pm as per contract. Plus the added on late fee of 15.00 every few days was impossible. U haul has probably made over 8 thousand dollars from me these last two years and I didn't appreciate this last part being talked to and treated like crap I will never use a U-Haul moving services again or will I ever use a U-Haul storage unit ever again and I will tell everybody that I know not to use it and the way that I was treated and talk to
CINDY R | Overall ExperienceStaff was always friendly and highly competent regarding any issues I had. Always a pleasure dealing with them. I’m sad to be closing out my storage locker but will absolutely use U-Haul for any storage or travel needs in the future!
Stephanie C | Overall ExperienceThank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!
rosalina l | Overall ExperienceI am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.
Sherry S | First ImpressionsEverything was fine! Thank you!
La K | Overall ExperienceThis facility has always bent over backwards to help me with all my rental needs. Highly recommend them
Richard H | Overall ExperienceThey even cleaned the connection to the trailer.
La K | First ImpressionsWe also have a storage unit in Anthem Uhaul. Have been pleased with both
Debbie M | First ImpressionsIt would be nice if the units had a light inside the unit. It is difficult to see inside the larger units. Motion activated lights would shut off after use so the light would not stay on after use.
Kevin R | Overall ExperienceThe assistant could have given clearer instruction on how to couple and uncouple the trailer
Patrick M | First ImpressionsTwo 7’ sofas would not fit into storage units because hallway too narrow and door too short. Storage unit height too low. A tall person cannot stand in unit without bumping ceiling or fire sprinkler pipes. Water fountains obstruct hallway. Why not place fountains in storage building lobby instead?
Linda V | Online Move InThe staff is always very friendly and helpful.
Gertrude M | Overall ExperienceStorage units are very tight and not easily assessable to moving in large items. Narrow hallways and low door heights compounded with oddly arranged units
Andrew L | Overall ExperienceThe services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.
Jonathan G | First ImpressionsKathy has been excellent. Very understanding and accommodating. Thank you!
Jermaine S | Overall ExperienceRate increases too often Woman's restroom was dirty each week I was not permitted access to my unit two days prior to rent payment No water available within the stoarage facility to wash hands
Gloria R | Overall ExperienceVery well treated at both ends, Boulder and Flagstaff.
Neal R | First ImpressionsOnline booking and check in were easy, facility was clean and easy to navigate
Jay L | First ImpressionsVery helpful staff. Check out was a breeze thank you Michelle
michelle s | Overall Experiencevery accommodating for your needs.
Rebecca J | Overall ExperienceTom was very knowledgeable, helpful and friendly. Thx!
Timothy D | First ImpressionsAlways ready to help. A great experience overall.
John R | First ImpressionsI am very satisfied with the storage unit and the truck rental.
David B | First ImpressionsEveryone was pleasant and helpful even when busy dealing with stressful situations. Suzy, who works in the storage building, went above and beyond and deserves quite a pay raise!!!!! Seriously!!!!!!!!
Ohryn A | Overall ExperienceKathleen went above and beyond to help work out a situation we had for a locker rental. thank you, B.
Rebecca J | First ImpressionsStaff, especially Cathy Batalli, was extremely helpful. Can't wait for new storage facility to be operational. I've rented trucks, purchased packing supplies, gotten a tow hitch. Excellent service.
Cheryl B | Overall ExperienceStorage facility is excellent, staff is friendly and helpful.
KARL N | Overall ExperienceStaff was wonderful
Linda B | Overall ExperienceBeyond happy with my experience Susie is amazing!!! She helped as much as she could and she’s the reason that makes you want to go back!!!
Ruth L | First ImpressionsExcellent service
Gunnar M | Overall ExperienceEnjoyed the experience.
bill f | Overall ExperienceGreat experience throughout the process.
Brian D | Overall ExperienceFriendly and hard-working staff, on the phone and in person.
GEORGE P | Overall ExperienceOMG! Suzie provided me with OUTSTANDING customer service. We viewed the available units which gave me a better understanding of how my items would fit appropriately. She smiled! She made me LAUGH.
Gloria R | ReservationThe trailer pulled great but your employees are your stars. Even Diane in your phone customer service is an angel in disguise. She was extra special but all others were above great service workers.
Linda B | ReservationThank you
MANUEL G | Overall ExperienceI’ve never been more disappointed by a company. Multiple reservations for various services have been neglected & the staff flippiant over their mistakes. Jordan D. is the only good person there.
Sarah P | Overall ExperienceI am very pleased with my experience with this Flagstaff U-Haul. The storage room was clean and well taken care of. I plan on renting a storage room again next summer.
andragayle p | Overall ExperienceWAY too expensive and of course im required to use the most expensive lock you sell
jake k | Overall ExperienceThere are nails and screws all over the ground. We we're so worried all the tires on our truck and trailer would be flat by the time we left and drove the 130miles home. I took a picture if you want i
sally r | Overall ExperienceUnits are overpriced and then I’m told that im required to buy not just any lock from uhaul but the most expensive one you sell. And I can’t access my unit any time? Ridiculous
jake k | ReservationWorked perfect for our move from SW Florida to Sedona. PODS would only bring boxes to Phoenix. UHAUL got them all the way to Flagstaff and Mystic Movers brought them right to ur front door.
Victor R | Overall ExperienceStore building itself was fine. But you can't get a hold of anyone. Calling the number listed directed you to the 800 customer service. Can not get in touch with anyone local unless you go and wait
karissa n | Overall ExperienceGood experience.Would choose U-Haul for futture moving & storage needs.
Joshua G | Overall ExperienceThe rating is due to the online billing system. You get a reminder a week before rent is due but when you go to pay, it shows a zero balance. You then get a late fee statement. It is absurd.
Amy G | Overall ExperienceSaturday morning, there was only one clerk at the front desk and she was doing something on her computer while there were 6 unhappy customers waiting in line. I waited 25 min to check out! Bad news
Fred f | Overall ExperienceI tried calling at least 3 times to determine if my U-Box had arrived. Each time I was unable to talk to someone at the facility but instead was directed to the call center.
christopher j | Overall ExperienceThe staff was amazing!!!
Samantha B | Overall ExperienceTerrible facility!! Puts you down for auto payment but doesn’t message you every month and let’s the payment rack up until it’s $600+ and asks you to pay it all and if not they’ll give away your stuff
marisa h | Overall ExperienceNA
LEE G | Overall ExperienceThe staff at the Flagstaff center were fantastic. Professional, knowledgeable and friendly. They helped me empty 5 u-boxes in one day!
mike c | Overall Experience