Customer Reviews for U-Haul Moving & Storage of Five Points

Rating:

5.0

The sun visor on the driver's side fell off in my lap while I was driving and the sun visor on the passenger side wouldn't stay up so it blocked my view out of part of the windshield.

Rating:

1.0

Reserved online. Vehicle pickup was standard and uncomplicated. When dropping off the vehicle, I was directed by the inside staff to see the outside attendant. When I brought the vehicle over to the drop off area, I stood around for about 5 minutes and saw no one. Eventually I spotted an employee headed my way and they proceeded to walk right past me as I said hello. He kept on walking by and was singing loudly to whatever he was listening to on his earbuds. He could have at least acknowledged me waiting and given me some sort of direction or update. I waited another 5 minutes and while looking at the U-Haul app to make sure everything was in order for my return, I noticed an option to return the vehicle through the app. Not one ounce of customer service when trying to return my vehicle. I guess this is the world we live in. Now I know what to expect next time. I use this location only because it is convenient.

Rating:

3.0

Truck was filthy. Used the app to check in, that didn’t work well, received truck with 1/4 tank of gas. Added gas because it was so low. Returned truck 3/4 full of gas and received no credit for the gas added.

Rating:

5.0

Everyone was helpful and more.

Rating:

5.0

Excellent service

Rating:

2.0

Parking was limited and full every time I stopped by. The staff was friendly but very loud and rude over talking and talking loudly to each other. Had a hard time hearing the lady taking care of my checkin. The self checkout process was very tedious. Unlike rental cars, they seem to expect the truck to be self cleaned and ready for next customer. They really need to double check them. My truck bed interior had several loose screws all around the truck bed. That would have scratched my furniture and possibly harmed me and my helpers.

Rating:

4.0

I love this group. The only complaint I Have is being charged three times for the two wheeler rental and three times for the furniture pads. I extended my rental a couple extra days, but feel I should have only been charged one time for the two wheeler and pads. Hoping to get refunded for that line item, returned the rental after hours, so I couldn’t ask anyone. Thank you for the truck, greatly appreciated.

Rating:

5.0

Great service !!!

Rating:

1.0

I will never use this location again. After this experience, I really don’t want to use uhaul ever again. Even if you were to rent from here, they prob won’t have the truck when you get there to pick it up and good luck having someone call you beforehand to come up with a solution or even just to let you know. If you still think you’re going to chance it, make sure you bring some hand wipes as you’re prob going to need them to clean yourself and your credit card because as they eat their greasy food right in your face and with the lack of napkins or really common decency, they just lick their fingers clean and proceed to take your card for payment… then to wrap it all up, they try to give you some what I would think is probably important info but you can’t get past the fact that half eaten food is just stuffed in their mouth and all you can smell is the scent that is now all over your credit card and presumably your wallet, pocket, hands, etc Then you finally leave and get into the truck only to see it hasn’t been updated since 1990 and you realize the nightmare just continues. Terrible terrible terrible.

Rating:

5.0

Nice staff 👍

Rating:

2.0

When I arrived, my reserved vehicle was not available. The in-store representatives were rude, unwilling to help, and told me to call customer service. After calling UHaul customer service the issue was easily resolved. Otherwise, the replacement vehicle was clean and well maintained.

Rating:

5.0

⭐️⭐️⭐️⭐️⭐️

Rating:

3.0

Pick up location was changed 20+ miles from original pick up location without discussion. Truck leaked in both the cab and the box. Items in "grandma's attic" were damaged. Headlights were so dim that driving at night was almost impossible, wind shield wipers only pushed water around. Terrible experience!

Rating:

4.0

This was not my original location so was surprised when I showed up at the original site and found there were no uhauls. I had to spend 17 dollars on an uber to this site.

Rating:

1.0

Scam

Rating:

5.0

Everyone was very helpful

Rating:

5.0

Nothing really, it was fast and ready, great customer service on the pick up and return. Great hours as well on the weekend!!

Rating:

5.0

I loved the vehicle, it was clean and drove nicely. The store had a lot of supplies and made it easy to plan my move. Convenient service and helpful staff.

Rating:

5.0

Dee and Sharika were fantastic. A credit to the company.

Rating:

5.0

Your store has great customer service and the cashier was so helpful. And when I return the truck the lady Lashonda was so helpful she helped me out with directing parking keep up the good work

Rating:

5.0

Great customer service Dee is great at what she do👌🏾❤️

Rating:

3.0

.have truck there for reservation waiting one and half hours at store for truck

Rating:

5.0

Great owner!

Rating:

1.0

I made a reservation. I showed up to pick it up. There was no truck. I had workers ready. I lost money. I had to go to another store in Wilton Manor, Florida. I was 2 hours late and had to pay my two workers 30$/hr each. I lost 120$. Why did you not text or call me to let me know to make other plans? I have rented many times and this was the worst. I lost money as a business because of your companies lack of proper protocol in your computer system to let renters know.

Rating:

5.0

Everyone tries to do their best and it shows One of the easiest truck rentals I ever had Good job 5 Points and keep up the good work 👏

Rating:

5.0

I am very grateful to all the workers of this U-haul. They have been very kind, committed and helpful at all times. Both workers and managers have helped me in everything and I have only good words to say to them.

Rating:

5.0

Same experience… great fast service!

Rating:

5.0

Nothing.

Rating:

4.0

Stopped to confirm my vehicle was approved for pulling the trailer I rented. It was the afternoon before I was to pick up the trailer. The trailer was there on the lot and Dee the manager was very accommodating in my request to take the trailer at that point instead of having to come back the next morning. The staff at the site were friendly, accommodating and professional. Would definitely recommend them and will be using this location again.

Rating:

4.0

Be more responsive to answering the phone and stop leaving customers on hold for 1/2 an hour.

Rating:

3.0

Car charger adapter was broken left me stranded no device

Rating:

2.0

Pay attention to when equipment is brought back. 3 days later to have been checked in, even though, the trailer was checked in over the phone, and then charged for this time, is outrageous. There is a lack in Customer service, bad management at this location

Rating:

5.0

The wheel tiedown strap was broke and too short and could not use two, I had to use one and had to tied the wheel with my own straps Luckily I had my own ratchet straps

Rating:

1.0

I have made an official complaint as to the lack of customer service and help I have received at this location. Not happy at all with the amount charged and the wrong information I received which made me pay almost 40% more and inconvenienced me incredibly.

Rating:

5.0

Alejandro did an excellent job installing the hitch and wiring harness for my Ford fusion. The job was done at the Wilton Manors location.

Rating:

4.0

Truck was in bad shape. Transmission has issues shifts VERY hard caused items to fall over in truck. It was filthy inside cab

Rating:

5.0

There was a gentleman that was there after hours that came out and helped with my return after hours. The app was not working. This gentleman went above and beyond and took the time to process my 9' Ford Transit rental return. I hope there is a record of his name from the return records!

Rating:

5.0

I know their doing a great job. I'm very very happy with this location.👍👍

Rating:

5.0

Great friendly staff and the manager, Dee, is a real asset to this location and U-Haul.

Rating:

4.0

Everything went smoothly

Rating:

1.0

Original location didn’t have the 20ft truck I reserved, already a large incovenience. After an hour on the phone they verified that this location had a 15ft available. Upon arrival and waiting another half hour I was informed they didn’t have it available. They proceed to help other reservations and eventually by the stroke of luck a 15 foot shows up and is checked out to me with a quarter tank of gas and a check engine light on. Poor service at both locations and in general u-haul was far from satisfactory.

Rating:

2.0

Only one lady behind the counter on a sat am. Waiting in line for over 30 min. I reserved a 10 truck and when I got there , she said all she had was a 15. She then charged me for the 15 even tho I reserved and was supposed to get the 10 truck. Not good customer service if you ask me. The guy who took the truck back from me was very nice and pleasant.

Rating:

3.0

The system was down and we had to wait an hour for service. I had movers who were on the clock and I had to pay them for the wait time. U-Haul should reimburse me for this hour since I ordered the labor through them. Also, the equipment I reserved was not available.

Rating:

5.0

The best.

Rating:

5.0

I would absolutely recommend this location to anyone. Kevin was awesome. Very friendly great customer service. Very clean location.

Rating:

5.0

Great location.

Rating:

1.0

Truck given had a flat tire. We were asked to call a road assistance at the location! Or get another Truck but o ly 15 ft available, right after 15 ft were told to be unavailable! Then Truck was empty as requested but in the return form they saw that we had a hand Truck. Very inept people in that office not really paying attention to the job. They need like a check list or something to make sure everything is in order before starting renting trucks

Rating:

5.0

I think they are doing a great Job! 👍

Rating:

5.0

Love the way I was treated

Rating:

5.0

The location is convenient however there are couple things that could be improved. 1- Even when I have done the check-in in the app to pick up the keys you have to do the line and wait for everyone, so it really defeats the purpose of checking on line. 2- I have rented from this site about 15 if not more times in the last six months, and at the time of returning you have to go around and chase the guys who receive your vehicle. They are nowhere to be found, or just there hanging out and avoiding eye contact so they don't get ask for anything... not a very welcoming way. One you engage with them they are sweet and helpful, but just not proactive at the time to engage.

Rating:

5.0

Very friendly and helpful staff

Rating:

3.0

I would like to be contacted by the Corporate office Area Manager.

Rating:

5.0

Great customer service

Rating:

1.0

I was over charged

Rating:

5.0

Wet food experience. Especially the return. Very efficient.

Rating:

5.0

The App to return the equipment does work well. I have been trying to upload the required pictures many times. Finally decided to just close the truck and drop the keys into the box.

Rating:

1.0

Have the truck argue location booked and don’t send customers into dangerous situations. I am expecting a rep to reach out.

Rating:

5.0

Staff was courteous and helpful

Rating:

3.0

I ordered furniture pads for my rental without knowing the the pads had to be returned. I saw nothing on the site when I scheduled the rental that the pads had to be returned. I was charged am additional $60. Was not happy about that. The company should male an effort in disclosing items or reiterate what items are required for return when the truck is returned.

Rating:

5.0

Everyone was nice and professional.great team Anita westbrook.

Rating:

5.0

Nothing, you guys were great and friendly!

Rating:

5.0

Kevin the installer was great and store manager was very kind and helpful.

Rating:

5.0

Great staff at this location.

Rating:

5.0

I've had storage and have rented trucks at this location for over 10 years and Dee is my favorite manager so far at this location.

Rating:

5.0

Everyone was very helpful and fast. They got us in and out in no time. From the front desk to drop off, we has a great experience.

Rating:

4.0

If the facility hours could be 24/7 that’s we excellent

Rating:

5.0

Natasha and staff in general provided excellent customer service!

Rating:

5.0

Nice quiet area. Helpful employees.No complaints on my part

Rating:

4.0

The only concern I had was that when moving out, the entrance of the storage floor was wet, and the movers had a risk to fall. Thankfully they were safe.

Rating:

3.0

My items were infested with insects and the building door was never locked.

Rating:

5.0

My all time favorite truck rental and storage facility in the world because of it's great staff and management!

Rating:

1.0

Very Poor customer service.

Rating:

5.0

Always professional & helpful! Used Uhaul for many years for moving & storage needs! Harry the manger was always kind & courteous!

Rating:

3.0

Some employees were very unprofessional, basically talking about their personal lives with each-other out loud in-front of customers. Definitely not something you do while at work.

Rating:

5.0

Place is super clean well lit people are helpful and friendly easy to access hours are great for everyone would rent their again if needed I give them a A ++++++++ rating

Rating:

5.0

Special and B.J. both were friendly courteous and helpful...These two youngsters are doing a great job. This is my 3rd x renting a storage unit at your location and I have rented a pickup and a van and a truck...I recommend this store to all my friends and relatives and Thank You, Mr. William Lynn Polson D FL USA 754 303 4775 EST

Rating:

5.0

great service

Rating:

3.0

Your best staff member is Angi. That other young lady who is of Caucasian descent has no manners and should not be placed in that position to deal with customers. She's very disrespectful and obnoxious.

Rating:

3.0

Most all the staff was cheerful and very helpful, while for one or two others it seemed to be a burden for them to be there.

Rating:

3.0

I think it's a bit pricey!!

Rating:

5.0

Friendly and helpful staff/owners. Harry and the gang are knowledgeable and extremely helpful. I have full confidence in recommending Wilton Manors uhaul. Was a little sad to no longer need a storage space.

Rating:

5.0

Great location and outstanding customer service!

Rating:

5.0

the person who took care of me was great he was polite knew his job and was very helpful

Rating:

5.0

Harry and his team were fabulous. Harry was pleasant over the phone when I called in and was super accommodating when unloading the trailer for our storage unit.

Rating:

5.0

Thank you

Rating:

1.0

While my experience with Harry and his team at 5-points was excellent. Uhaul in general has a dismal track record with me. In this latest episode, I had reserved a truck weeks ago for my scheduled move . I flew in from Tampa to pick up the truck was told there are no trucks available only when was in Fort Lauderdale. I got a truck 24⁵for hours later. This cost me hundreds of dollars as a result and., and I did not even get an apology. They said 'we are very busy'

Rating:

3.0

I have used Uhaul for the last 15 years. But this time I got surprised! I rented a truck and storage!Talk to Sabrina on phone about all the details. I found my storage really dirty with lots black mulch debris and no AC climate room as I asked! So I didn’t have choice, because there wasn’t other storage available! I swept all the storage and left my things there . Hope I won’t get mold on my things!

Rating:

5.0

Rainy deserves a raise and a promotion ! I believe Kevin was the other associate who welcomed me and shared brotherly love. He was incredibly congenial!

Rating:

5.0

Thank you for the excellent management and service.

Rating:

3.0

Today wasn’t the best trip for me to this store. Though we got the job done, the journey to rent was awful. To be short, a problem in the system resulted in about 18 taps, insertions, and swipes of two separate pay cards along with some failed manual input attempts. I was left emotional after 45 mins of that torture, a trip to the atm, and a friendly 10-min grace window to pay after normal store hours. I’m glad I didn’t have to change locations. Also glad I didn’t blow up. Jareth, please be a bit more sensitive to customers feelings and stop putting so much emphasis on the possibility of FRAUUUDULENT suspicions at my bank. Thanks team!

Rating:

5.0

Very Professional and kind

Rating:

5.0

Amazing! Harry the Manager at the property is a consummate professional, willing to help in any way possible, friendly, respectful, and appreciative of his clients. Harry is simply a wonderful person and a joy to work with.

Rating:

5.0

The store manager was very professional and customer service oriented. Another great job UHaul!

Rating:

5.0

The staff at Uhaul were very helpful .

Rating:

2.0

The online system was good and easy. No big complaints there. Our unit has stair-only access, which wouldn’t have deterred me, but I could see that being an issue for others. I don’t remember that being stated in the description. We did have difficulty finding our unit. I did not see the link for the facility map that was in an email until after we went to the facility. We were driving around and couldn’t find the right building, a directional sign, or map. We eventually went into the office, where the only associate was working with another customer. We waited for a few minutes, but eventually a small paper map on an empty associates desk, from which we were able to find our unit. I would recommend some signage to at least direct cars toward the right access doors for the different alphabetic regions. The “air conditioned” unit was very hot. After loading our unit we went back the the office and told the associate who said they knew and that it was going to be fixed soon. We went back today (two weeks later) and the AC unit was running, but it was still above 85° On the wall mounted thermometer. Not the end of the world, but worth noting, the door stop on the access door to our section is broken. One final note, our unit had a rat trap in the corner. On one hand, I appreciate pest control, but on the other, it was concerning.

Rating:

5.0

Great service; no wait; locks were in the unit at arrival. Very smooth fast process - very much appreciated on a Saturday morning 👍👍

Rating:

3.0

Very expensive but decent location. Should not have to pay more for 24 hour access. That’s not common elsewhere.

Rating:

5.0

The staff simply made my move stress free. I can't thank them enough for the great service that so many other locations failed to offer.

Rating:

5.0

Mover i hired thru uhaul were excellent Would highly recommend

Rating:

5.0

Very smooth and easy... Also wanting to make store room my enternet business office... May have to ask for a different store room... To noisey next to trailer pick-up?? But don't even have desktop the

Rating:

5.0

Fast, courteous and friendly! One stop shopping!

Rating:

3.0

I was greeted with Professionalism however when I originally wanted to get a storage space they gave it away and gave me a smaller one.

Rating:

5.0

🙃

Rating:

5.0

The staff seem nice and helpful.

Rating:

3.0

Only some of the staff was helpful. Not very good attitudes. Poorly organized

Rating:

5.0

I had an excellent experience at Uhaul. My representative saw that I was tired and went out of his way to ensure that I had everything that I needed. Way to go Uhaul!!!

Rating:

5.0

Everyone was very friendly and helpful. I will recommend this location to anyone in need.

Rating:

5.0

Harry, the manager is extremely helpful and knowledgeable. He's great with customers everytime i over hear him working with people..

Rating:

5.0

Units are a little pricey because of the area, but the staff is great.

Rating:

5.0

The employees at this U Haul Service Center always deliver first class customer service, that’s the reason I always return whenever I need to rent a truck or for any personal storage need. FIVE STARS

Rating:

5.0

Harry and his crew are wonderful they couldn’t be more polite and professional.

Rating:

5.0

Great!

Rating:

3.0

I was over charged for truck fees.

Rating:

5.0

As always the service was excellent.

Rating:

2.0

On yesterday, 3/5/2019. The Uhaul stopped working on me in the middle of lunch time traffic. I had to wait over an hour for the tow guy(very nice by the way). Very ill now from heat exhaustion.

Rating:

5.0

I want to Thank Mr. Patrick’s for a great jobs he provided me with great service very courteous and he was very concerned about my needs and he was extremely very friendly polite with customer serv.

Rating:

5.0

Excellent service and cleanliness of faclities.

Rating:

5.0

I had a good experience. Only issue was trying to find the time for delivery but they called as planned and all worked excellent.

Rating:

3.0

Convenient location

Rating:

3.0

The staff was very rude over the phone with me when. I called to confront them because they charged my debit card with out my authorization for a another truck rental I didn't not rent very rude.

Rating:

5.0

Great service and the manager Harry was very accommodating.

Rating:

4.0

I always rent trucks at Five Points, too! They are great!

Rating:

5.0

Informative, helpful, respectful

Rating:

5.0

All very professional

Rating:

5.0

All The Employees at this 5 Points location were Outstanding, very detailed oriented and were helpful with online questions regarding going on line to pay an outstanding balance on a road tolls.

Rating:

2.0

Reserved unit and when I arrived no unit available. This was after renting a U-Haul truck and that wasn’t avail either. Sent me to another facility and they were full of attitude. No more U-Haul 4 me.