Comentarios del cliente para U-Haul Moving & Storage of Farm Pond

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Farm Pond

Grado total:

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Rajendran P.
Grado:

Excellent

Nehemiah G.
Grado:

El cliente no dejó un comentario.

Jennifer M.
Grado:

The ease of doing business was awesome. From check in to check out!

Ted C.
Grado:

El cliente no dejó un comentario.

Jennifer S.
Grado:

Thanks for helping me with another successful move!

Paulette H.
Grado:

Everyone was courteous, knowledgeable, and efficient. The fleet of trucks and equipment is extensive. Storage area is clean and well lighted. The restroom was clean! I have no complaints.

Ja'Quan K.
Grado:

El cliente no dejó un comentario.

John G.
Grado:

When I made the reservation, I was picking up w my cell phone at Wendover location. The day before I was called and informed I had to go to Albermarle Rd locating - which added 30 minutes or more to my traveling time in rush hour traffic. In the future, please make this known when making reservation. Vehicle's tires were low on air; rep got right on it and filled all tires prior to my departure, but delayed me 10 minutes. Lastly, the driver arm rest was broken. All minor, but these all add up. All little

Ismael Y.
Grado:

El cliente no dejó un comentario.

Sarah J. | First Impressions |
Grado:

Expected for the storage facility to be a code entry instead of open to the public. Very worrisome.

Daniel P.
Grado:

El cliente no dejó un comentario.

Sarah J.
Grado:

El cliente no dejó un comentario.

Evora R.
Grado:

El cliente no dejó un comentario.

Dwayne L.
Grado:

Open the store on time. Need more help with customers.

Cedrick L.
Grado:

Thanks curt you saved the day as you always do Would definitely recommend someone to come to Albemarle Road

Malika D.
Grado:

The process ha improved tremendously over time. Much better experience than I've had in the past.

Joel F.
Grado:

Your organization is first rate and far ahead of your competition. Worth every penny.

tina M.
Grado:

They tried to give me a truck that had alot of wreck damage, sent me pictures of the truck that did not show the complete damage. When I question it, they said they didn't have anymore trucks Once I refused to take the truck they gave me another one . Bad customer service!

Dionna H.
Grado:

El cliente no dejó un comentario.

Teyah S.
Grado:

El cliente no dejó un comentario.

Franchesca W.
Grado:

Excellent experience

Kara T.
Grado:

El cliente no dejó un comentario.

Kevin M.
Grado:

Very great location. Fast and friendly service from all 4 staff members I interacted with. Storage units are climate controlled and clean.

James P.
Grado:

Faster service one person working desk on Saturday over 30min wait.

Jose M.
Grado:

The truck I rented was defective and I called to notify them and they forward me to road side assistance. The reference number they gave me is 06037310. I spoke with them and told me what the issue was and how I wanted a trade. Therefore when I got there, this was in fact mentioned. The mechanic in fact confirmed the issue with the truck and I would get a refund. This wasn't even notated in the account as if it never happened. Since he couldn't do the exchange because of some issues, I was charged for another truck. I was supposed to get the refund of $158.99 and nothing. This is not professional at all!!!

Raymond E.
Grado:

El cliente no dejó un comentario.

Antonio T.
Grado:

40$ for late return is bit much. Over all appreciate uhaul.

lavonda a. | First Impressions |
Grado:

Awesome place. The manager is so great he was so knowledgeable and so smooth and professional. Awesome place for storage and moving. When I move again I will be back.

Larone J.
Grado:

The guys in the store were like we knew each other but never have I known them until today. They seem to enjoy their jobs and I enjoyed spending my money there. They make that store an first class buisness. I'll ride past every and anything to get service there again.

Barry B.
Grado:

The staff was really on point. Curtis has everything running smooth. Pick up and drop of experience was quick, and staff was very knowledgeable, and checked trailer electrical connection to insure all signals worked for safety. It has been years since I used this U-Haul store, but the experience was tremendously better than I remember in years past.

Marcel S.
Grado:

El cliente no dejó un comentario.

Mavelin G.
Grado:

The process was very simple and fast. Will def be using in the future.

Mohamed S.
Grado:

El cliente no dejó un comentario.

Rosa M.
Grado:

El cliente no dejó un comentario.

Gloria L.
Grado:

There was no military discount, nor AAA discount here. Uhaul makes you pay .79 cent a mile and ALSO pay for gas. This "$20" van ended up being 50 without insurance, going only 25 miles round trip. Its a robbery.

Keith M.
Grado:

El cliente no dejó un comentario.

Davis G.
Grado:

Check out stunk

Otis B.
Grado:

Keep up the good work.

Kasem A.
Grado:

Everything is good but must the employee go with the customer to the truck

Kathryn W.
Grado:

El cliente no dejó un comentario.

Tyeaste M. | First Impressions |
Grado:

The staff went above and beyond to help me with my purchase and storage great job U-haul staff

Cory H.
Grado:

Great management

Sean J.
Grado:

El cliente no dejó un comentario.

Serenity S.
Grado:

Everything was perfect. Pickup was easy, and drop off was easy. That’s all you could ever hope for on moving day. Thanks uHaul!!

Montilda C.
Grado:

El cliente no dejó un comentario.

Kelly J.
Grado:

Could’ve been better service! Shouldn’t be asking all the questions about what I’m paying for. Should be clarified before my payment! Also add on that it cost 99 cents for every mile on a weekend. Instead of getting there and finding out!

Gerald L.
Grado:

Your employee, Curtis, was friendly, courteous and professional. It was raining and he had me drop the trailer under the carport so I wouldn't have to be spotting the unit in the rain. A 5 starTop knotch employee!

Tanya F.
Grado:

El cliente no dejó un comentario.

heath H.
Grado:

El cliente no dejó un comentario.

Saadiyyah L.
Grado:

El cliente no dejó un comentario.

Sushil K.
Grado:

Very good, thanks

Edward B.
Grado:

El cliente no dejó un comentario.

Azivia L.
Grado:

You should offer discounts to Senior Citizens. The person who assisted me was not so welcoming. I've used this location many times in the past.

Derre C.
Grado:

Get more counter help, otherwise it was a pleasant experience. Equipment was well maintained, once I got to counter, process went rather well.

DESEAN J. | First Impressions |
Grado:

Was charged for mileage and gas I didn’t use

Rachel J.
Grado:

It was really well maintained and clean. They had everything you could need for moving and the owner was really kind and helpful. Will absolutely use again in the future.

DEBRA R. | Overall Experience |
Grado:

Very nice experience.

Joshua S.
Grado:

El cliente no dejó un comentario.

Charles E.
Grado:

Not applicable

MAUREEN I.
Grado:

My suggestion to the UHaul Company: Install GPS or Bluetooth capability for GPS. This would be extremely helpful

james S.
Grado:

El cliente no dejó un comentario.

STACY D.
Grado:

El cliente no dejó un comentario.

Sylvia L.
Grado:

El cliente no dejó un comentario.

William C.
Grado:

El cliente no dejó un comentario.

BEVERLY S.
Grado:

This review is not for improvement but, for a particular person. I had a wonderful and professional experience with Cami. She delivered my U-Boxes and gave me valuable information about movers. She was the first person that gave me great information and directed me to a better experience. If I had listened to her initially, I would have avoided some complications going forward.. I would highly recommend her and have notified her boss. Thank you, Cami!

Chase H.
Grado:

I waited an entire hour to check in. The employee said "call manager I don't give a fuck". Get out.of here.

Christopher W.
Grado:

El cliente no dejó un comentario.

Krislyn R.
Grado:

Thanks for great customer service!!! Doing business with this location was easy, quick, and no issues at all!

Max V.
Grado:

El cliente no dejó un comentario.

Patricia C.
Grado:

El cliente no dejó un comentario.

Damon D.
Grado:

El cliente no dejó un comentario.

Walter S.
Grado:

El cliente no dejó un comentario.

RUBY P.
Grado:

El cliente no dejó un comentario.

Richard J.
Grado:

GREAT SERVICE. GREAT GENERAL MANAGEMENT.

Leslie H.
Grado:

need to have spare keys for your vehicles, it would have been MUCH MORE convenient to get the spare, and pay a fee, rather than calling "Pop A Lock" for $150., it ony cost $5 to have spare keys cut.

Jermaine B.
Grado:

El cliente no dejó un comentario.

Russ A.
Grado:

Horrible staff. Fire this guy that worked my pick up. No one answers the phone and the one guy working has the biggest attitude for no reason. He acted as if my being there doing business with U-Haul was a huge imposition.

MONIQUE S.
Grado:

Traffic should Not have cancelled my reservation because I was running a little late. Very upset with the corporate philosophy and management of reservations. Rude and greedy and no feeling of being secure with making a reservation you could count on.

Juan M.
Grado:

El cliente no dejó un comentario.

Jackie W.
Grado:

Great customer service. Thank you.

Tiffany S.
Grado:

El cliente no dejó un comentario.

Angela P.
Grado:

El cliente no dejó un comentario.

Cynthia H.
Grado:

El cliente no dejó un comentario.

William W.
Grado:

I made the reservation online and was given a confirmation to go to the storage unit at 4500 Monroe Rd. Arrived at 7 and it was closed and the gate shut behind us loving us in. Called customer service and they info me that I was at wrong address even though the email had sent me to that one. The Albemarle Rd store was extremely courtesy and helped us get exactly what we had ordered. Only snag was the email that sent us wrong place

Ruby P.
Grado:

El cliente no dejó un comentario.

Jimisha M.
Grado:

El cliente no dejó un comentario.

Stephanie H.
Grado:

Changed my reservation to a place 30 minutes away less than 24 hours before our move. Was told I could drop the truck off at a closer location to compensate which was not true, still had to drive it back 30 minutes again. Then got charged for mileage after being told my two different representatives that I would be given free mileage for the ordeal.

Silvia C.
Grado:

Great customer service. I'm 100% satisfied!!

Wayne W.
Grado:

El cliente no dejó un comentario.

Bruce C.
Grado:

El cliente no dejó un comentario.

wiley B.
Grado:

Had Two guys waiting on me for a rapid drop off

Lawrence P.
Grado:

The experience was very helpful. The employees were very experienced and helpful

daniel M.
Grado:

Curtis and his staff did an outstanding job. Everything was so smooth and easy. Definitely recommending this location to everyone in Charlotte.

Jully N.
Grado:

Keep the excellent.

Eric O.
Grado:

El cliente no dejó un comentario.

Stephen W.
Grado:

El cliente no dejó un comentario.

william D.
Grado:

El cliente no dejó un comentario.

Raymond W.
Grado:

No improvement needed

janice K.
Grado:

Couldn't have been easier!

Jeremy M.
Grado:

El cliente no dejó un comentario.

Nicole K.
Grado:

When u have a last-minute emergency and need to switch your truck to a one way rental it would not be an issue or so much money to switch.

Todd N.
Grado:

El cliente no dejó un comentario.

Shirley D.
Grado:

Process was very Quick

Benjamin T.
Grado:

This location always has attentive staff and management has pride in what they offer.

Edwin M.
Grado:

El cliente no dejó un comentario.

emmy w. | Overall Experience |
Grado:

I think the unit cost way to much, and the neighborhood was horrible, but besides that things were fine.

linda t. | Overall Experience |
Grado:

Efficient and friendly

Alan B. | First Impressions |
Grado:

Impressed with everything and everyone. As I'm sure you know, moving can be quite stressful, using U-Haul added no stress. Staff was friendly and knowledgeable and equipment trouble free. Thank you!

britt n. | Overall Experience |
Grado:

Great job TEAM!!!!!

ronald s. | Overall Experience |
Grado:

This facility exceeded all our requirements. Very pleased.

kesa s. | Overall Experience |
Grado:

I would recommend

Nataya H. | Overall Experience |
Grado:

Y’all were so rude

ronald s. | First Impressions |
Grado:

The u box met our needs to move a small amount of household items after we sold our house. Would use them again.

Hope C. | Overall Experience |
Grado:

Great

Bertha S. | First Impressions |
Grado:

Units could be larger.

Quinn M. | First Impressions |
Grado:

My first issue was the customer service when I picked up the truck the attendant was dismissive and not helpful, during moving my boxes were mistreated and caused some of my things to break

David Z. | Overall Experience |
Grado:

Curtis Martin and his staff run a very efficient facility. All aspects worked as advertised, and Mr. Martin and his staff made the task a pleasurable experience.

Barbara J. | First Impressions |
Grado:

Excellent service

Sephora B. | First Impressions |
Grado:

Very helpful. Whole staff friendly. Makes your moving experience an ease!

Charlene B. | Overall Experience |
Grado:

This is the only UHaul facility I will ever use!

Regina M. | First Impressions |
Grado:

Very clean and facility and staff (Erin) was very helpful and friendly.

Tiffany S. | Overall Experience |
Grado:

The staff was very helpful and the storage was always clean .

Cheryl Beth J. | Overall Experience |
Grado:

The facility was clean and well maintained. The staff was excellent and took great care of us each and every visit. One of the best storage and truck rental locations we’ve used.

David Z. | First Impressions |
Grado:

We were still unloading our rental truck into our storage cubicle at facility closing and lockup time. 2 uhaul staff gentlemen helped us pack the cubicle so we could finish before 7pm closing. BravoUH

Joe H. | Overall Experience |
Grado:

Mr. Curtis Martin, GM, has been a pleasure to work with on several occasions, the service and personal follow up has made all the difference through some highly stressful moves. Thank you! Joe H

mary r. | First Impressions |
Grado:

Care about their clients.

Ryan S. | First Impressions |
Grado:

The representative was very knowledgeable and he explained everything to me. He was polite and answered all my questions with a smile. Awesome job. I always have a great experience when I come here.

David Z. | Overall Experience |
Grado:

Closed my storage cubicle, and rented a 5x8 closed trailer yesterday. Both transactions were like clockwork. Andrew Sutton was knowledgeable, friendly, and efficient. He even hooked-up the trailer 4me

Kristopher C. | Overall Experience |
Grado:

I had to move unexpectedly and while packing list my swipe card but had my key. I was moving everything that day and over 6 hrs away. They wouldn’t let me in the building even with my I’d and key.

Robert L. | Overall Experience |
Grado:

It was best moving experience ever! The people here all went above and beyond. We were new to the area and they made us feel welcome. I will highly recommended them and will definitely use them again!

Charlene B. | First Impressions |
Grado:

The only uHaul I will ever use for storage in Charlotte!

Robert L. | First Impressions |
Grado:

The employees were awsom everyone was professional and helpful. The mgr bent over backwards to help us in our delima. We are having a hard time renting a place and it was a releif to not worry.

Evelyn Q. | First Impressions |
Grado:

They were professional, friendly and very helpful!

varnell b. | Overall Experience |
Grado:

Courteous staff clean facility and professional

Lori J. | Reservación |
Grado:

Great experience

Richard S. | Overall Experience |
Grado:

We had no issues and felt good about my personal items were in a safe storage room

arith v. | Overall Experience |
Grado:

It was super clean Lot of space Stuffs supper friendly ❤️ Than whot can I said 😶 I love it 😍

debra S. | Overall Experience |
Grado:

Special recognition and appreciation of representative "Isis" & manager "Curtis" for their assistance and patience over 2 months regarding 4 trucks and 2 storage unit rentals. True professionals!

sharlynn p. | Overall Experience |
Grado:

Staff was very courteous and the unit itself was always kept at a perfect temperature inside.

MELESS W. | Overall Experience |
Grado:

I am satisfied with the service

Joel F. | Overall Experience |
Grado:

Os good

valerie v. | Reservación |
Grado:

The worst ever!!!!!

Cassandra T. | Overall Experience |
Grado:

Great people

Natasha h. | Reservación |
Grado:

Great experience, no complaints

MS M. | Overall Experience |
Grado:

I Received EXTREMELY Poor Customer Service From Isis ! She Is Very RUDE AND UNPROFESSIONAL !!!!!!!!!!!!!

Ashley A. | Reservación |
Grado:

The owner is very nice & helpful. The only reason I said average is because I was charged even though I was supposed to have the first month free.

Jane H. | Overall Experience |
Grado:

Great location.... Curtis was awesome!!!!

lea f. | Overall Experience |
Grado:

Pleased! Thank you

Michele J. | Overall Experience |
Grado:

Great experience with staff, I have no complaint

Kim M. | Overall Experience |
Grado:

Great Service!

No reviews have been submitted for this location.

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