Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good attendance
Good experience nice people to explain situations
alberto s
Rating:
5.0
Customer did not leave a comment.
EDWARD C
Rating:
3.0
Customer did not leave a comment.
Tiffany S
Rating:
5.0
Staff was awesome and wicked friendly
MONIQUE L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LORIE H
|
First Impressions
Rating:
5.0
Kind, polite, and awesome staff. The young lady that works there was extremely helpful, and the manager was a joy and pleasant to deal with. Service was prompt, and efficient, they had me in and out in no time at all.
jose r
Rating:
4.0
Customer did not leave a comment.
Rose M
Rating:
5.0
Great people working over there.
girlene s
Rating:
3.0
Customer did not leave a comment.
Doreen D
|
Overall Experience
Rating:
3.0
At the time of rental I was told that I would receive ‘a free month for March in lieu of first month due to complications at check as I should have received the first month free. I was charged for March.
Doreen D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMANDA G
Rating:
5.0
The customer service is awesome I loved thanks
Isabelo G
Rating:
5.0
Customer did not leave a comment.
Brandon M
Rating:
5.0
The employee I dealt with was very friendly and helpful. I wish I had managed to get her name.
Deanne O
Rating:
5.0
Very helpful location and nice people
chris L
Rating:
5.0
The gentleman that held me out was very informative and actually saved me some money. Whenever I rent a truck or a trailer I always go to U-Haul.
John R
Rating:
4.0
Customer did not leave a comment.
jean f
Rating:
5.0
Customer did not leave a comment.
juan s
Rating:
5.0
Everything was fantastic! I use this location every time!
michelle f
Rating:
3.0
The likes seemed to be wrong was it in kilometers or miles it’s unbelievable how it didn’t match my miles on life 360
Heidi G
Rating:
5.0
The location is fine but you guys are scumbags overcharge on everything
Jose D
Rating:
2.0
The truck was making a lot of noise when I turn or press on the brake. I drove only 6 miles with the truck, put 2 gallons of fuel in it before I returned it. They sent me a bill and charge for 6 gallons of fuel. Customer service was not good.
Fritz O
Rating:
5.0
Customer did not leave a comment.
Ronald C
Rating:
4.0
Kenneth has excellent customer relations skills. Even with a line of customers, he and his staff work quickly to get customers on the road. The location is clean, trucks clean as well.
Regarding corporate policy, the requiriment that customers upload pictures of previous damage to vehicles is akin to taking advantage of customers. I would not be surprised if this policy results in a class action.
David R
Rating:
5.0
Very good
Excellent
alberto s
Rating:
4.0
Customer did not leave a comment.
Steven P
Rating:
4.0
Customer did not leave a comment.
Keith R
Rating:
5.0
Customer did not leave a comment.
jamie p
Rating:
1.0
WORSE customer service I've ever experienced!!!
Darlene R
Rating:
1.0
Uhaul employees should be upfront about the flat fees. I rented the truck for 1 day & returned it in one day. Yet, I was charged for 3 days & an extra 100 miles. Unprofessional is a compliment, more like a scam.
Efrain I
Rating:
5.0
Customer did not leave a comment.
Ron T
Rating:
3.0
Overall the vehicle was great. The service was the concern. Lack of information when renting and when I called to ask questions was informed that I should have looked at my email and the staff would not know how to inform me of my mileage cap. I would rent here again but the service was not great from the staff including GM.
John M
Rating:
5.0
Customer did not leave a comment.
mark p
Rating:
3.0
Could not scan drop off code...app on phone wouldnt scan. Called uhaul...there only solution was leave it there...be charged an extra day and then call back to get refunded. Such a hassle!
Ryan H
Rating:
5.0
The truck that I rent it didn’t have heat
carlos a
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
5.0
Customer did not leave a comment.
Paulo S
Rating:
5.0
Customer did not leave a comment.
Katia S
Rating:
3.0
Customer did not leave a comment.
RAYLEEN B
|
Overall Experience
Rating:
1.0
I have rented a U-Haul In January 2024 and in Feb 2024. I will need more U-Hauls in the future for delivery purposes.
I may give Penske a try. Customer service is important to me and a lot of other people still.
In January I was over charged. I tried to get a refund, and I was unsuccessful.
In February I asked to use my credit of over $200.00 towards the payment on this rental.
They were not sure how to apply credit?!
I had to give them my debit Card, I had enough money to cover what was owed after credit owed to me, by this location.
They tried to put through entire balance, leaving out the credit. It did not go through. They tried every day until it did. This caused disruption in my checking account. I had a lot of expenses at this time. I will definitely let others know how terrible the customer service is. I am also in Business, but I try to please my clients.
Jason Sowersby President of
Paramount Commercial Flooring Inc.
Westport MA 02790
Jason S
Rating:
5.0
Customer did not leave a comment.
Steven P
Rating:
4.0
Check out is extremely long. The overhang was not available to park under so getting out and taking pictures of all of the areas of the truck was painstaking in the pouring rain. There is a need for more room for returns.
Catherine N
Rating:
5.0
More support for the store where possible. 2 associates isn’t enough on a Saturday, however the two there handled it very well.
Jania B
Rating:
5.0
Customer did not leave a comment.
Loyda R
Rating:
5.0
Customer did not leave a comment.
Ismael M
Rating:
5.0
They had a drop box so I used it to drop off the truck early but there is no discount for that. It’s safer in your parking lot than on the street over night.
troy e
Rating:
5.0
The service writer at this location was very nice and helpful. Good worker.
Michael G
Rating:
5.0
Customer did not leave a comment.
JAMES S
Rating:
5.0
Customer did not leave a comment.
Osmarry R
Rating:
5.0
Customer did not leave a comment.
cynthia M
Rating:
1.0
I was charged for a vehicle that I did not use. They had switched rhe truck out. And I didn’t have a full tank it was on less than half they charged me for gas up until full . I went to the store about the situation I was told it was my fault ; the staff that was present at the time lied because her manager was there telling me she didn’t have a new staff go and check the first truck out that was originally going to be used until she switched it ou For another one . She tried to lie and say I returned it late . When I didn’t I had it for 8 hours from 2pm - 10pm I returned it before 8pm. When I got frustrated from her lying straight to my face to her manager I was told to get out and not to come back. I was charged 133$ plus change for gas when i picked it up there was less then half and returned it on 1/4 tank .
Felicia Y
Rating:
3.0
Customer did not leave a comment.
Mario M
|
Online Move In
Rating:
5.0
Kenny was a very kind, caring, and professional representative / manager. He was also very respectful and helpful person who assisted with all the needs I had for my storage, renting a truck and moving in my stuff. Also his assistant was very kind, respectful and professional as well. I really like the way the treat customers. I would definitely recommend them!!!!
rolande m
|
First Impressions
Rating:
5.0
Just wanted to thank all the staff at this location, professional and experienced staff
Beatriz R
Rating:
5.0
Customer did not leave a comment.
darlene p
Rating:
5.0
Customer did not leave a comment.
Zachary S
Rating:
4.0
Customer did not leave a comment.
STEVEN D
Rating:
4.0
Customer did not leave a comment.
Paul V
Rating:
5.0
Nice polite workers. Easy to talk to. Great help. Nice clean truck. Ty!!
Anita P
Rating:
5.0
Customer did not leave a comment.
kelly d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven B
Rating:
5.0
Good
Shamalie P
Rating:
4.0
Customer did not leave a comment.
Shannon W
Rating:
5.0
Customer did not leave a comment.
george h
Rating:
5.0
Customer did not leave a comment.
antonio c
Rating:
3.0
Much better. When. Pick up. Location. Though not enough parking. For. Customerse5vic3
sera l
Rating:
4.0
The truck have some issues a lot of vibración going 60 miles
carlos a
Rating:
5.0
Customer did not leave a comment.
pedro m
Rating:
4.0
The staff who helped me were great - very friendly and supportive. My only issue is how short-staffed this location is. I only saw one staff member both times I went there. For the sake of employees and customers, more staff would be beneficial for the sake of those on shift and the customers they serve. Aside from that, I had a great experience with you all and I will return if I need moving services.
JORDAN T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
gorge h
Rating:
3.0
Not sure why i got smacked with a cleaning fee...
I want my money back. During inspection we found leftover strap packages that my roommate promptly cleared out himself. Then i had him go through the cab again. It was clean
Kenneth S
Rating:
5.0
Customer did not leave a comment.
donaria r
Rating:
4.0
Customer did not leave a comment.
Kenneth B
|
Overall Experience
Rating:
5.0
⭐⭐⭐⭐⭐
tammy f
Rating:
5.0
Customer did not leave a comment.
david v
Rating:
5.0
Staff was professional, knowledgeable and friendly
Yolanda G
Rating:
5.0
Customer did not leave a comment.
Darline L
Rating:
5.0
Nothing they where great
Michael P
Rating:
3.0
When we returned the vehicle the guy was rude
Melissa S
Rating:
1.0
Rude service never going again
Richie C
Rating:
4.0
Customer did not leave a comment.
Kristine S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eric S
Rating:
4.0
The staff was incredibly courteous and knowledgeable, the computer system was very rude lol. Overall experience a 9.5 out of 10 shout out to the pleasant Street U-Haul crew thank you very much
James W
Rating:
5.0
Customer did not leave a comment.
allen l
Rating:
5.0
Customer did not leave a comment.
Nyshiera B
Rating:
2.0
I wanted a motorcycle trailer, they rented me a more expensive utility trailer which lacked the pocket for the front wheel of the motorcycle and cost $10 more. Add to that the girl that was helping me was very nice but should’ve had somebody helping her I had to unhook the trailer And push it into the space. The trailer I wanted was a 4 x 9 in the past. If that was not available I still got that price for the 5 x 9. In this case I paid full price for a 5 x 9 which was not designed for Motorcycles .
JOHN C
Rating:
3.0
Truck had 1/8 OF A TANK EMPLOYEE TOLD ME TO BRING BACK WITH 1/4 AND WE WILL REIMBURSE ME SO I DID BUT THEY WOULD NOT REIMBURSE ME
allen t
Rating:
1.0
I was charged for 250 miles when I only went 4 max am still haven’t got my money back
desmond d
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
5.0
Customer did not leave a comment.
Brandie C
Rating:
3.0
Employee was around an hour late and line to check in backed up. Had to leave and come back to pick up truck.
Brittany S
Rating:
5.0
Nothing legit was very simple. I have never used uhaul it was my first time and have to say I will be using them in the future
Brian M
Rating:
5.0
Customer did not leave a comment.
Jose A
Rating:
5.0
Thank you copy you sent me can't read. Send me it again to text message.
gary c
Rating:
3.0
I was charged more than quoted
brian g
Rating:
5.0
Very professional,
Margaret P
Rating:
5.0
Customer did not leave a comment.
bonita c
Rating:
5.0
Customer did not leave a comment.
ERICK W
Rating:
1.0
The lift gate was sealed to the back fender. Looked like someone had recently painted it and closed the gate and the gate stuck to the new coat of paint. I had a really hard time opening it, and if I was an older person or someone less strong, there is absolutely no way it could have been opened. Also, you all do a terrible job checking out the odometers. Is this intentional? Would only rent again if I was in a DESPERATE need of a vehicle.
Andrew A
Rating:
5.0
Exactly
SEGUNDO M
Rating:
5.0
Nothing, keep with great customer service
Carlos B
Rating:
5.0
Customer did not leave a comment.
Valerie A
Rating:
2.0
The truck was given to me with the needle on E when it was supposed to be at a 1/4 tank and I was not reimbursed for the fuel I paid for to get it back to a 1/4 of a tank
Brandon N
Rating:
3.0
Customer did not leave a comment.
william w
|
First Impressions
Rating:
4.0
Uhaul is the best rental company.
Guy B
Rating:
1.0
Please check this email address.
You keep sending me his information.
That is dangerous thing to do over the internet.
Check the correct email spelling.
STEPHEN B
Rating:
5.0
Everyone i associated with was very perfessional and so friendly. I messed up my reservation and staff was very helpful in changing and getting what I needed
Douglas m
Rating:
5.0
Customer did not leave a comment.
Christopher B
Rating:
5.0
Customer did not leave a comment.
Juan S
Rating:
4.0
Customer did not leave a comment.
maurice h
Rating:
5.0
Customer did not leave a comment.
Eric S
Rating:
5.0
Keep doing what you are doing. You EXCELL at customer service!
Stephen D
Rating:
5.0
Customer did not leave a comment.
Anthony M
|
Overall Experience
Rating:
5.0
This U-Haul location has both friendly and professional staff.
ralph l
|
Overall Experience
Rating:
5.0
The digital get in and out pads were a little funky to get through sometimes, and the the digital pad for the restroom does not work, tried multiple times, on multiple visits! Other than that- fine!!
:)
Robert Z
|
Overall Experience
Rating:
1.0
They weren’t very helpful when I needed extra time paying my storage after 2 significant losses. I got told I could pay half if I got my stuff out the same day. I agreed to it, and told them I could pay it the 11th. And they ended up auctioning my stuff on the 6th with my deceased daughter and mother in laws stuff. Very unsatisfied and frustrated. Will never use uhual again.
Shawn C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andre A
|
Overall Experience
Rating:
5.0
Even though I only used it for a month, I felt like my belongings were secure. I didn’t have to worry and the staff was very helpful with getting me the correct size room.
Diane M
|
Overall Experience
Rating:
5.0
Bryce Davis was a pleasure to interact with, he always goes above and beyond to make sure everything I need is taken care of.
Mario P
|
Overall Experience
Rating:
5.0
Great time with the company. Bryce was always there to help me with any support I needed, I will definitely be back in the future thanks to him.
Mario P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sonia F
|
Overall Experience
Rating:
5.0
Had a great experience with this location, Bryce and Gavin were always pleasurable to interact with and there when I needed assistance.
Mario P
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
sonia F
|
First Impressions
Rating:
5.0
God bless everyone and ty very much
Bridgette H
|
Overall Experience
Rating:
5.0
All associates were polite knowledgeable
Gary M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nicole P
|
First Impressions
Rating:
1.0
Terrible
Daryll C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debbie R
|
First Impressions
Rating:
5.0
Bryce was just a pleasure to work with! He always goes above and beyond to make sure my customer experience is prestige.
Mario P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Krystal S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather w
|
First Impressions
Rating:
5.0
Bryce D. Did a great job assisting all my storage needs. Glad I had him to help, bc he made it such a pleasurable experience!!
Mario P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bernadette S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ken p
|
First Impressions
Rating:
3.0
I waited 2 days for service computers were down unable to make any transactions . afterwards everything went well
Doris O
|
First Impressions
Rating:
3.0
They have roaches
ana o
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
christine s
|
First Impressions
Rating:
5.0
I was very satisfied with your service five stars
daniel c
|
Overall Experience
Rating:
5.0
Nice
JOHN C
|
First Impressions
Rating:
5.0
Not bad at all.
JOHN C
|
First Impressions
Rating:
5.0
Not bad , wish it was a little cheaper,.
JOHN C
|
First Impressions
Rating:
4.0
I couldn’t get the truck back on time because by the time I got done loading your place was closed I should have access 24 hours day and night but besides that I only use Uhaul for my moving needs thank you
Melissa T
|
First Impressions
Rating:
5.0
All of the staff all the way around is very helpful!
The facility it's self could use some updates, the top of my boxes had dirt on them so when I took them down I was hit with dirt and not to please.
But again the staff is very friendly and very helpful.
joseph m
|
Overall Experience
Rating:
3.0
No comment on manager ……….
Rui N
|
Overall Experience
Rating:
5.0
UHaul Pleasant St Fall River MA staff knowledgeable, helpful & friendly
Would be happy to have as neighbor
Gary M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
paulo d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maritza F
|
Overall Experience
Rating:
1.0
Access is not to the full extent and is not secured with a door now being open. They say the cards to access our units from locked doors won’t work for 1-2 weeks.
On top of that the unit I was given was absolutely disgusting and a large pipe that is in it which can stop me from being able to use my unit to the full extent. With some sort of insect pest control box in it.
I have pictures that show how my unit is. I was told it would be cleaned out however it has not been. Went two days later to see if it was taken care of and it wasn’t. I was going to see if I could switch units however with the lack of security and uncleanliness I would rather not have a unit at this location.
Lucritia A
|
First Impressions
Rating:
5.0
Amabidad y respeto
Maritza F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bernadette S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAREN K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sitha S
|
First Impressions
Rating:
1.0
While moving by myself on 6/14, staff asked me to Circle back around with my car so they could move a truck. Upon doing so, they had me sit behind a vehicle as they cleaned it keeping me waiting never saying a word. On June 24th, I went back for the rest of my things. No lock on the unit people went through my stuff and they threatened me because I couldn't take a desk and I was on my way to get a friend's pick up to come back and get it so they threatened me if I get a bill for that unit 41 again I'm getting a lawyer and this is getting very legal8
Robert N
|
Overall Experience
Rating:
2.0
Mi experiencia fue un poco molesta, porque me habían mostrado un storage y me dijeron q me lo ivan a reservar pq era en un segundo piso y no tienen ascensor me dijeron q fuera a otra locación de ellos mismos pero tampoco tenían espacio y regrese pero cuando llegue,, me dieron el que no era cuando lleve mis pertenencias,, y me quisieron resorber pero lo q me mostraron estaba con olor a ratón 🤢 recomiendo q tengan más organización y limpieza.. pq yo me tuve q buscar otro lugar para guardar mis cosas y coloquen ascensores para q no sea tan incomodo para llevar las pertenencias y uno se sienta a gusto con el precio q cobran.. consideró q es mucho $ para lo q ofrecen.. Gracias 🙏
MARILEE M
|
Overall Experience
Rating:
5.0
A great overall experience, the Staff person I had was great, very friendly, helpful, and explained everything nicely!!
Robert Z
|
First Impressions
Rating:
3.0
The employees were very rudely when iask anything
AUGUSTA P
|
Overall Experience
Rating:
2.0
While your staff is friendly and helpful, and you cannot do anything about the crime rate in your neighborhood, the facility itself is not in the best of shape. The rodent issue is frightening. The rotten odors coming from different units, the constant smell of freshly burned cannabis from within the building and the overall cleanliness are issues. I fell while I was there on uneven, unmarked concrete. I notified the office and nothing was said or done. It was on camera, but nothing happened. Moved out after 1 month because it was a horrible experience.
adriana w
|
Overall Experience
Rating:
3.0
My storage unit has someone else’s stuff in it. The employees were great but I didn’t even get the storage unit I reserved. So that’s an inconvenience, feel as if I should get a discount since I have to wait for whoever’s stuff is in there to be taken out.
Isaac M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEVIN E
|
First Impressions
Rating:
4.0
Very nice
CHRISTIAN B
|
First Impressions
Rating:
5.0
Very clean facility, staff extremely helpful. Will definitely recommend to anyone and wouldn't hesitate to use them again in the future.
Judy O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rui N
|
First Impressions
Rating:
4.0
Staff made up for mix up. Thanks!
STEVEN P
|
First Impressions
Rating:
4.0
I didn’t need the storage unit so I canceled it. Staff was great and helpful.
PATRICIA R
|
Overall Experience
Rating:
4.0
God job!
Jean P
|
Overall Experience
Rating:
1.0
My storage unit was full of Feces and urine most of my belongings were thrown out and insurance can’t help me because the manager of U-HAUL told me to use the dumpster so I have no proof of my items very very sad
carolyn o
|
Overall Experience
Rating:
5.0
Needed to get a storage place very quickly this is very convenient and close to my home.
Judy O
|
First Impressions
Rating:
5.0
Kaitlynn was very helpful solving a problem I had with storage. She was friendly and courteous.
Brittany A
|
First Impressions
Rating:
1.0
It took 4 days and 5 different units from 3 different towns to finally be able to have a storage unit. The assistant manager and manager of New Bedford Mass should not have jobs they gave our unit away and then kept giving us units that where not accessible and when given a chance to make it right they kept saying there was nothing they could do and it was our problem. They were rude and talking down and slander about other facilities. They would not watch the video of us looking for our units and they wouldn’t bring us to show us any of the units that was unavailable. I will never use you guys or refer you guys and I will be telling everyone about this experience. Your motto is moving is stressful we make it less stressful and that to me is a trash motto for a trash company. You made my worst week even worse for 4 additional days of stress then blaming the customer. I have videos I will be posting on all my social media pages.
William L
|
Overall Experience
Rating:
3.0
Since we had a unit that was on the basement level, we needed to use the conveyor belt. Sending the items down worked okay, but sending them up was difficult. The tread on the belt is so worn down, there is no grip, so a lot of the items kept slipping down and we needed to carry them up the stairs. Other than that, the experience was fine.
Audrey R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Audrey R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carl P
|
First Impressions
Rating:
5.0
Katie was a grade worker she helped me so much and made me smile after having a bad day she should honestly get a raise.
Unique H
|
First Impressions
Rating:
5.0
Staff was excellent to work with
Anthony B
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
Tina J
|
Overall Experience
Rating:
2.0
There were rodent feces in my unit and in /on my belongings. I asked several times for something to be done and each time I was given a new mouse trap to place in my unit. My 6 year old autistic couldn't use the facilities as It was dirty (and the bathroom) was covered in human blood and feces a few times when I went there. Also I ended up having to stop taking him with me when I went there because people were in there using drugs on several occasions and I didn't want him exposed to that. It was the final straw for me. I felt It was unsafe. I stopped using the facility for a few reasons but that was the main one for me
Stacey B
|
Overall Experience
Rating:
5.0
Brittney was very polite, friendly and helpful. Great experience
Susie B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Veronica V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Maritza F
|
Overall Experience
Rating:
3.0
Need a elevator and rooms need to be more affordable price is way to much for the size if room i rented.
Joshua J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria C
|
Overall Experience
Rating:
5.0
The Manager, Monica, was the person who helped me with my storage units. Very nice, helpful, and personable staff. Provided the best options for my needs.
She is an asset to the company.
RAYNETTE D
|
First Impressions
Rating:
5.0
Britney does a great job,hire more like her
EUGENE O
|
Overall Experience
Rating:
5.0
Britney is very good,very helpful and pleasant to work with,hire more like her.
EUGENE O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
shakwon l
|
Overall Experience
Rating:
5.0
On behalf of the late M. Baker, I, R. Shirley, commend U-Haul at Fall River, MA for excellent storage services. Management is applauded for notable customer transactions until duly ended 10/1/19.
MARION B
|
Overall Experience
Rating:
1.0
Paid for a unit I wasn't able to access,
Christine W
|
Overall Experience
Rating:
5.0
Everyone was very friendly and informative. The facility is very clean.
Renee B
|
First Impressions
Rating:
3.0
All was good until the day we moved out. During our last run, I saw a small mouse run from one storage unit to another, which freaked me out. Otherwise, good pricing and customer service.
Kelly T
|
Overall Experience
Rating:
5.0
This was my first time using a storage facility, and the staff at U-Haul have all been very professional, helpful, and accommodating during this unexpected change in my life. So far so good with them!
Kelly T
|
First Impressions
Rating:
5.0
Very pleased at how convenient it was
John M
|
First Impressions
Rating:
5.0
The employees were a top notch help, made life much easier As i rented a truck and stored things in a storage unit, just wish there was more room in the lot, but overall good experience.
james w
|
First Impressions
Rating:
5.0
Excellent service
Alec D
|
Overall Experience
Rating:
5.0
Staff is great. Matt and Joe are very helpful.
Thomas L
|
Overall Experience
Rating:
5.0
Staff was always very friendly and helpful!
Hilary H
|
Overall Experience
Rating:
5.0
The manager, Matt has proven that he is the only competent person in your company.
Your telephone reps are incompetent, your driver lies and can't be trusted, and the other FR location is rude
THOMAS S
|
Overall Experience
Rating:
5.0
This is the only Uhaul facility I would ever think of using again. The manager, Matt is friendly, professional, and has proven to be the only competent person in this company
THOMAS S
|
Overall Experience
Rating:
4.0
Staff were very friendly and helpful.
Karen R
|
First Impressions
Rating:
4.0
No comment
Norman S
|
Overall Experience
Rating:
5.0
Excellent service.....knowledgeable and very helpful employees! Will most definitely recommend to friends and family. Thumbs up to Cory Silva!!
DONNA B
|
First Impressions
Rating:
5.0
Well run and professional!!!!
terrie c
|
Overall Experience
Rating:
5.0
The staff even help me with moving a piece of furniture thank you
Manny E
|
Overall Experience
Rating:
4.0
My items were full of dust when I moved out. Did not realize until I was moving boxes out that the walls of the units do not go all the way to the top of the ceiling causing dust to get in each unit.
