Customer Reviews for U-Haul Moving & Storage of Fairhill

Rating:

1.0

TEACH THE SALES REP THAT THEY ARE NOT THE CEO OF UHAUL. THEY OWN NOTHING OF UHAUL. YET THEY HARASS YOU AS IF YOU BORROWED THEIR TO PERSONAL VEHICLES.

Rating:

5.0

Location is in great shape considering some of surrounding area

Rating:

4.0

The service son time

Rating:

5.0

Nothing

Rating:

1.0

One team member was a little ignorant, I had to go outside in the rain and inspect and hook up the tow dolly by myself. The tow dolly straps were tore worn out and shredded. The other team member was outside with a customer, he was more professional. The equipment was in poor condition,,,I never had a bad experience with u haul or its employee's. This was a crazy experience.

Rating:

5.0

They guys who work at this facility are very professional and helpful at all time. I highly recommend this UHaul location. Thank you for making my experience great.

Rating:

5.0

Customer service was professional and provided a convenience to my commute didn’t need it for long so I was back in no time but as long as the experience is always satisfactory I will be sure to book with you guys again thanks

Rating:

5.0

Super fast service. In / out quick.

Rating:

1.0

Stop your employees from attacking the customers.

Rating:

3.0

Let us use prepaid cards.

Rating:

1.0

An employee attacked me with a bottle.

Rating:

5.0

Muy amable y servicial el agente de servicios 💪🤚 UNA DE SUS MEJORES HABILIDADES Y CUALIDADES ES QUE EL CHICO ES BILINGUE 💯💯💯💪❤️

Rating:

5.0

Hard to figure out which truck is yours they did walk you to the truck

Rating:

5.0

It was a little complicated at first with so many people that we dealt with but it's so far working out..

Rating:

4.0

Moving made easy. With all the work and stress of moving,the equipment and process to get the equipment was not one of them. The truck was available when I needed it. The truck was clean and functioning well. The whole thing xperience was flawless.

Rating:

5.0

Great staff

Rating:

1.0

I believe the attendants at that location Rob and over charge customers.

Rating:

5.0

Everything was clean and ready to accomplished my job the same way thanks for been there for USA 🇺🇸

Rating:

3.0

At the time of my arrival there was only one employee at the desk and many people waiting on line. He was trying his very best to take care of everyone as fast he could. Recommendation is to have more than one person at the work place.

Rating:

5.0

This was my first time using U-Haul I need a smaller truck to haul my daughter stuff last minute and they had what we needed, The staff there was on point they was professional. The staff member who waited on us he was very helpful and very knowledgeable and very respectful but also he was hilarious. We couldn’t stop laughing at him. They all deserve a raise I’m just saying. Thank you

Rating:

4.0

The trucks could use power side view mirrors.

Rating:

3.0

General manager Tone don’t know how to communicate with customer on the phone. Over all did not have a good experience with this location.

Rating:

2.0

Thanks

Rating:

5.0

Just keep going everything is ok

Rating:

5.0

Dave was great very professional.

Rating:

1.0

The both of the young sales reps, when picking up the vehicle and returning the vehicle were really unengaged and seemed as though they were upset to be at work. The guy who accepted the return was very aggressive and almost seemed as if he was bullying the way that he commanded us about extra charges on our bill. Although the back was swept out clean there was a very slight amount of dust and told us we would be getting a cleaning fee as he stated he had to scrub it out! Needless to say, we are doing a charge back on the card.

Rating:

5.0

Outstanding customer service

Rating:

5.0

Great help,professional and experienced.

Rating:

2.0

The truck broke down one mile from the location. Roadside assistance took over 4 hours to fix problem. I lost the day. Had two men I pay 20 dollars an hour so I was out that money. Plus they still charged me. David Groverman

Rating:

1.0

When I walked into the store the employee spit on the ground and mumbled a racial slur under their breath. I asked if they'd repeat themselves and they said they had tourette's. They had no other "ticks" throughout the entire interaction. When I got into the truck there was a distinct smell of feces and a faint brown streak down the center of the passenger seat. I was very strapped for time so I had to accept what I had and drive on. Thankfully I won't have to ever go to that UHaul location ever again!

Rating:

5.0

Truck leaked water onto mu customers furniture

Rating:

3.0

Everything when smoothly until, I tried to make some changes and got the run around. I forgot the dolly but brought it to the same location and still was charged for the equipment.

Rating:

1.0

Wasted loads of my time with incompetent employees unable to simply apply a valid gift certificate.

Rating:

2.0

Better customer service & understanding of the policy ! The only person that understood their job was the return agent & THANK YOU for that sir !

Rating:

1.0

This location did not check my trailer in when I dropped it off, brought it to another location 4 days later and charged my bank account for extra days (even though I dropped my trailer off three days early) When I called the locations involved about this, they were not helpful at all, refused to issue a refund, provide video proof, and this subsequently caused a chain reaction in my bank account of overdraft fees that I am still waiting for reversal of. I have never had an experience like this with Uhaul before and this has been the absolute worst to deal with

Rating:

5.0

They only have one person working. At all times. But they still gave excellent service.

Rating:

5.0

Ricky was amazing. He was super attentive and really helpful. My request was a bit complex but he handle the task with ease and assurance. I look forward to utilizing his customer service in the future.

Rating:

5.0

David was really helpful

Rating:

5.0

I went to another uhaul facility before coming to this one, I called before I came the man named Steve was extremely helpful, when I arrived he was very nice and accommodating. When I dropped off the van check in was smooth, the man named Dave assisted me because I was unsure of how to self check in. thank you for giving me a great experience I have rented before but it definitely wasn’t as smooth.

Rating:

5.0

Great service

Rating:

1.0

One of the employees at the facility flashed his gun at the customers at the store. I’m sure it’s not company policy to have people carrying a loaded gun and trying to intimidate customers.

Rating:

1.0

Very poor customer service. In addition I was over charged.then was told to pay half if I have cash?? I felt like this was a NY shake down

Rating:

5.0

Storage was secured had no problems. Everything went well.

Rating:

3.0

Need to hired more ppl, I waited 45 minutes because only 1 person was working

Rating:

5.0

No improvement needed. Your services were great. U-Haul went above & beyond to make sure that I got a truck today. I forgot to make reservations. Thank you!!

Rating:

5.0

Nothing

Rating:

5.0

They were very helpful and patient.

Rating:

5.0

No' everything was fine

Rating:

5.0

Great place if you need a big truck 🚛

Rating:

5.0

Nothing

Rating:

5.0

When I first came in the gentlemen was very helpful with getting my family and I set up very knowledgeable and nice

Rating:

5.0

G

Rating:

5.0

Great Staff for all of the 10 years that I stored my business props and products. Elridge Moton / Jaymark Enterprises

Rating:

4.0

It was a pleasure utilizing your facility

Rating:

5.0

Thank you for doing a great job

Rating:

5.0

I really appreciate how helpful the U haul employees were, they were nice and polite as well, it was a great experience for my first time using U haul the employees also had good customer service and was helpful at all times I give them a 10 out of 10

Rating:

5.0

Excelente servicio Que

Rating:

5.0

I love Allegheny UHaul and it's staff

Rating:

5.0

The guys at this location were very nice and helpful

Rating:

2.0

You can tell that the people who run it don't care cats and everything be inside that place I had to move out into another facility it was so disgusting

Rating:

5.0

By far the best customer service i’ve received from any business in philly. everyone on the staff is kind, respectful and knowledgeable about the self storage units as well as the cargo vans and trucks. This will be the only u haul i recommend to my friends! i will be a forever customer. and a special shout out to the storage unit manager at the allegheny location. he went above and beyond to find me a store unit that was able to fit all of my belongings..this was extremely helpful since i was going through a stressful home transition. ALL EMPLOYEES THERE NEED A RAISE AND A BONUS ASAP FOR THEIR OUTSTANDING CUSTOMER SERVICE AND DEDICATION TO THEIR CUSTOMERS!

Rating:

1.0

The alignment on the truck I received was acutely off. I got into a 3 car wreck. The staff at Uhaul admitted it was there fault. I have been asking for this in writing for the past 24 hours and it has not occurred. I am contacting my lawyer and the police department.

Rating:

5.0

Verry nice staff and verry helpful

Rating:

3.0

Move out date, was exactly 8/1/22

Rating:

4.0

I brought the van that I rented back late and was charged an extra $20, which I am ok with, but I have issue that I was charged for an extra day of the "insurance" the truck was left in the U-Haul parking lot and the keys were turned in and therefore, I had no access to the vehicle. Not pleased. This and the fact that I cannot access my unit beyond business hours.

Rating:

3.0

Unable to pay storage payments on line after numerous contact with staff. Was charged late fees as well with actual time phone hardly ever answered. Mice droppings in storage checked out early and was not given retro pay

Rating:

5.0

Staff is excellent, patient, knowledgeable they all deserve a raise customer service was a ten plus

Rating:

5.0

I was able to access my storage @ the times I needed to worked was very polite & friendly & good conversation

Rating:

5.0

Keep up the good job 👍

Rating:

1.0

They had rats and when I went to get my stuff out of there there was rat poop everywhere and on everything on my kids clothes, shoes, toys,valuable stuff to me was ruined and had to go in the trash and they didn't inform their customers and that's not fair I haven't used or been back to that unit since last year now y'all are charging me for a unit I haven't been to or used and it's to the rats being in my unit can't use none of that stuff my couches, my dishes were un there as well and many other things trash you can't save or use that stuff no more unsanitary and nasty. You had some decent workers at this site others didn't have no bed side manners at all.

Rating:

5.0

The best

Rating:

5.0

I have been very safuce with U-Haul all the years with them

Rating:

3.0

Ghetto workers and They only had one cart which was for mattresses also lied about me not being able to get first months discount

Rating:

2.0

No one’s ever in office to correspond promptly, phones barely answered , staff don’t know how to conduct nor talk with people !

Rating:

1.0

So when I first got the unit couldnt get to it unless I went downstair and carry my stuff by hand because the gate wouldnt open. So then they gave me a larger storage unit that I didnt need. I wasnt avout to carry those tire chains down there and no help was offered. I think this place was not the best option. Its cool wasnt much stuff in the storage unit.

Rating:

5.0

I'm a little bias, because I love UHAUL,all my experiences have been great

Rating:

5.0

Although I missed Susan, she assured me that I was in good hands with the new store manager Fatima.. she has been amazing through this whole process of moving to another state. Her staff as well has done a good job of taking care of my needs if Fatima was out. Just the whole team in general was just great, thank you again Fatima you and your staff for helping through this all. You guys are greatly appreciated.

Rating:

5.0

It's always a pleasure dealing with the Allegheny office

Rating:

5.0

susan the store manger went above and beyond to make sure my experience at fairhill was pleasant. they were patient and worked with me when i was behind on payments and i was able to pay and move out successfully. thank you very much to the entire team they were very well mannered and professional.

Rating:

5.0

I would like to thank the staff employees customers and the community of the U-Haul moving & storage of Fairhill thank you...

Rating:

4.0

No real issues. I left my stuff in a unit, my stuff stayed in that unit until I removed it. The only issue I had was getting stuck in the loading area between the outer and inner doors when I was retrieving my sruff. It took about 30 minutes to get a call up to the desk to get them to open the outer door for me so I could drive the truck out. It was probably during a busy period or a shift change because the person I gained entry with was not the same as the person that let me out.

Rating:

5.0

The young lady was excellent with handling what I needed, an very knowledgeable

Rating:

5.0

Manager is a good person

Rating:

5.0

Susan S. And her staff are all great employees, she's done an excellent job in training, as a manager myself I would def say she and her team have a good head on their shoulders, work great under pressure, they know who I am when I call by phone number and greet me properly, susan is very knowledgeable with the questions I have asked of her. This establishment is set up for the win.. Thank you team it was a pleasure.

Rating:

1.0

Staff was unfriendly, unhelpful and seemed very unwilling to even answer the simplest of questions such as "What storage unit number am I in?" multiple rat traps were not cleaned and still had dead rats in them. Outside entry door propped open with mop bucket - so anyone could walk in and steal from any storage unit. If I didn't already schedule movers to unload my uhaul rental I would have driven away immediately and gone somewhere else. Will definitely be getting my furniture out of there at the earliest possible chance - I don't want it damaged by rats and becoming bug infested.

Rating:

5.0

Susan Singh provided excellent service! I felt great dealing her.

Rating:

5.0

Antwon was very gracious when the system began giving him some issues. He was helpful, concise and friendly. Nelson was also helpful when I returned to ask a question. Keep up the good work!!

Rating:

2.0

I miss my payment and they wanted me to pay 150.00 to get my stuff out so i had to pay 75. 00 that was horrible never again will I use y’all..

Rating:

2.0

Customer service could’ve been way better, especially with communication. Susan was the only decent person there.

Rating:

4.0

Very friendly and accommadating

Rating:

4.0

Yes this storage facility and staff exspecially Tiffany thankyou was excellent but in that building at night are rats that need to be address

Rating:

3.0

Rodents were living in my unit along with all my possessions. I had to throw a lot of things away because of it. The unit was extremely small for the price as well. The bathrooms were atrocious.

Rating:

5.0

Susan's customer service was unmatched, Always in and out!!

Rating:

4.0

The staff and access to the facility are excellent the only problem was there were rodent droppings on my items when retrieved from my storage locker

Rating:

5.0

xxxx

Rating:

5.0

Susan does an amazing job helping multiple people simultaneously! Tiffany has a great attitude and couldn't have been friendlier. Only issue was staff confusion when I was returning the truck.

Rating:

5.0

Very easy access in and out of the facility compared to the other ones in the city, very pleasant staff

Rating:

5.0

Friendly service

Rating:

2.0

I hope to never Use that facility again.

Rating:

5.0

Check in was fast and efficient. The representative who checked us in, Susan Singh was friendly and helpful in assisting us in choosing the right size unit and answering all of our questions.

Rating:

5.0

Antoine Was a Excellent help to me and Josh Also and Susan to they make a great team!!

Rating:

4.0

O

Rating:

5.0

Great job by the staff

Rating:

1.0

I am very disappointed with this storage at 747w fairhill in Philadelphia. I’m still waiting for that store manager to call me back I called this morning anyway I called and wasn’t informed 24 hrs co

Rating:

3.0

I got the run around from uhaul all weekend had to go all over the city didn't get what i was told i would receive had it took a whole weekend to put stuff in storage and i was charged for it i didn't

Rating:

1.0

Very unfair

Rating:

2.0

I rated this facility below average because the staff was rude and unprofessional. Angel and Antwan (I think that's their names) cared more about their pizza than helping me. They were very rude.

Rating:

4.0

The staff were very kind and extremely helpful. Jesus and Antoine went above and beyond to ensure that I was able to rent a suitable storage unit and a truck for my move.

Rating:

5.0

The staff is outstanding

Rating:

4.0

The manager was really professional and considerate.

Rating:

5.0

Thank you

Rating:

5.0

The staff is awesome. The professionalism from all was very much appreciated. Thank you to the whole crew at Glenwood & Allegheny.

Rating:

5.0

The guy who helped me was a great help

Rating:

5.0

Two particular staff members I'd like to commend for their above average customer service, are Mr. Bradley Holmes and Ms. Susan Singh, they are an asset to the U-haul organization. Thank you both.

Rating:

5.0

Very friendly and nice place. Clean facilities as well. Would recommend this place anytime.