Truck & dolly rental was quick and easy. Just needed to transport 1 bulky item that did not fit in our car . Truck return was easy and only took minutes. Thank you!
Maria R FranksCustomer Reviews for U-Haul Moving & Storage of Evanston
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was really dissapointed with the entrance at your storage facility. As a customer, I have had a terrible experience trying to get items into the storage unit. I feel it is important to bring this issue to your attention so that it can be addressed and improved for future customers. Firstly, the parking situation is frustrating. Having to park on the street and then walk to the entrance is inconvenient, especially when carrying large or heavy items. Additionally, the double doors at the entrance only open one at a time, causing a bottleneck and making it difficult to maneuver items inside. Furthermore, the door that does open has no way to hold it open, making it challenging to enter with multiple items. Moreover, the sidewalks leading to the entrance are crooked and cracked, making it even more difficult to navigate with a cart or items on wheels. It is also concerning for safety reasons, as someone could potentially trip and get hurt. I understand that the facility is well-maintained and the staff is wonderful, but the entrance on the back of the building is very disappointing. To be honest, if I wasn't in a hurry, I would have canceled my rental and looked for another facility with a more convenient entrance. I believe that the entrance should be a priority for any storage facility, as it is the first point of contact for customers and can greatly affect their overall experience. I hope that you will take my feedback into consideration and make improvements to the entrance of your facility. I value your services, but I cannot overlook the inconvenience and frustration caused by the current entrance situation. Thank you for your attention to this matter. I look forward to hearing back from you and seeing improvements made to the entrance in the future.
George Gonzalez | First ImpressionsEveryone was super nice and accommodating
Michelle judon | Overall ExperienceOf all the storage facilities in Evanston, U-Haul is number one, not least of which because they also have trucks on site ready to rent. The facility is clean,, secure and well maintained. They also have PLENTY of moving carts available (unlike other facilities I won’t name). The only drawback is lack of parking. I don’t have a car so that’s not an issue — BUT — if you rent a truck and you’re planning on meeting movers or helpers, you should be forewarned that you cannot park on Dempster or on the side street adjacent to U-Haul — so time your meetups accordingly or be prepared to park around the corner on Greenwood and wait. It would help if they had a few designated parking spots available.
Audrey Henderson | Overall ExperienceOne guy was consistently helpful and outstanding; he is older than the rest of the team and they should learn how to behave from his example. The younger team members are consistently rude and go out of their way to avoid all human contact, especially with the customers. The storage spaces are fine but the people are awful with one exception as above
Molly Mcafee | Overall ExperienceNice customer service
TYROAM MCGHEE | First ImpressionsStaff was professional friendly and knowledgeable made the process easy
Victor Gonzales | First ImpressionsI would not recommend this facility. The unit itself was fine, though it was very inconvenient to go up and down a flight of stairs while hauling heavy items. There is no parking in the lot, and staff were rude about us parking temporarily to check in. My partner and I had rented a truck to move the items out of my unit. We were unable to e-check in for our rental and had to go in to the office. Staff were more concerned with personal phone calls and conversations than trying to check in guests. The truck we were given had broken glass, a straight razor blade and various nails and screws in the back and on the ramp. The parking lot was littered with similar items and smelled strongly of vomit while picking up our truck. The mobile check out process for the actual unit was easy and convenient.
Emily Gauthier | Overall ExperienceCustomer service has been the best service in the state of Illinois for the last yr of my service.
alex hunt | First ImpressionsStaff was outstanding! Professional, kind, patient and considerate.
Mary Ann Chandler | Overall ExperienceIt has been a terrific experience! Staff were very helpful and accommodating.
Gretchen Wilbur | First ImpressionsEverything- from setting up an account, storing items for the summer, moving items out, and canceling service - was easy! I encountered no issues except for limited parking which was expected since the facility is in a city.
Trina Davis | Overall ExperienceStaff is always friendly and helpful. I use U-haul regularly in many different states, and this U-haul has great staff!
Steve Sacks | Overall ExperienceThe staff was completely helpful at all times
Janice Pitter | Overall ExperienceThe staff was impeccable. I had a couple minor issues like, I reserved the wrong size room . I was instantly accommodated with a larger size room. The gas gage was not accurate and I brought it to there attention. I was worried that I would be doubted and second guessed. It immediately acknowledged a d taken care of. I was almost disappointed because I had my argument prepared just in case. Wasn't necessary. They made it right instantly. It showed me that they care about their customers and their jobs. ALL OF THEM! I give my experience, 11 out of 10 stars. Now it's up you to give a raise. Lol thank you
Michael Lopez | First ImpressionsGot help right away and whole process was smooth. Love it
Alam Mahmood | Overall ExperienceStaff are friendly and helpful! Availability is variable and the national UHaul system will sometimes oversell units/trucks, which is out of staff's control but really frustrating for customers
William Weber | Overall ExperienceThe staff is outstanding. Kind, patient, knowledgeable, professional. Every single staff person is amazing. Special kudos to Martel,, JD, and Rachel.
Mary Ann Chandler | First ImpressionsJorge was amazing at helping out. The computer system is an issue, as it oversells storage lockers and they were originally unable to honor the request I made a long time ago. Fortunately, they figured out a solution. My biggest issue is with U-Haul corporate for having a system that oversells
William Weber | First ImpressionsI tried to pay my bill two separate times. The first time I tried to use my work business card and they wouldn’t accept it. Then I brought cash and they wouldn’t accept half a payment. Uhaul then sold my stuff. Very cruel and wicked.
Gorlon Teah | Overall ExperienceI've had a great experience storing at your facility. The staff was incredibly helpful, the facility and unit were always very clean, the rate was reasonable and I was able to access my belongings anytime. Also, I always felt very safe. Keep up the great job! I'm also renting a truck and I have no doubt my experience will be just as great. Thank you!
Georgette Mcdonald | Overall ExperienceI appreciate that the facility did not have any bugs or mice. It was always clean and no one stole any of my belongings. Thank you
Doreth Gill | Overall ExperienceIvan does a great job.
Steve Depp | Overall ExperienceStandard U-Haul and Storage facility. Place is secure and everything that I expected. I can’t really complain about anything.
Jason Pamintuan | Overall ExperienceRachel … awesome last year … awesome this year. Friendly patient, resourceful, thorough, practical, prompt, detail oriented, and has vision. She’s a keeper but you probably need to give her more responsibility, like training more Rachels. Let her know she’s valued by U-haul the corporation.
Steve Depp | First ImpressionsThis is the best service I have ever gotten almost anyplace. They were spectacular. I had an issue wtih the lock and they were visionary and innovative in how they fixed the issues. Honestly this could not have been a more positive experiecne and I will tell everyone I know.
Jennifer Adams | First ImpressionsThe staff here was outstanding. JD is the nicest person and so knowledgeable and professional. Every person here is remarkable.
Maryann Chandler | Overall ExperienceAlways feel welcome. Staff is Great!
rosine trippel | First ImpressionsEveryone was so helpful and patient, showing me different options and giving me a tour of the facility as well as showing me how to access the building. Best experience I've ever had at a uhaul facility!
Lisa Cervinka | First ImpressionsStaff at this location was all ways helpful and personable.
DANTOINE BROCKS | Overall ExperienceOnly problem was auto pay snafus.
susan douglas | Overall ExperienceStaff is great, and the facility is in great shape, too.
Steve Sacks | First ImpressionsMartel Harlan and his staff were very professional and very understanding with me making payments. I live in Washburn Wisconsin, and I would drive to Evanston Illinois to complete my move and they were very understanding with working with me with my payments situation. Martel was helpful in working with the computer modulator issue, I will be using their rental office again. My only concern it would be nice to have cookies, donuts and coffee in the mornings. Thank You... Charles Banks
Charles Banks | Overall ExperienceI was very pleased with the customer service experience all of the staff were friendly and helpful. Plus, everything was very convenient from having the storage and renting the truck. Yes, I would definitely recommend friends and family to use U-Haul!
Patricia Smauldon | Overall ExperienceElevator was broken with no idea when it would be repaired. No assistance provided as a result.
Cary Cohrs | Overall ExperienceGood clean safe convenient storage locker. My only complaint is storage is much more expensive in Chicago than in other places.
andrew zwick | Overall ExperienceThey have always been friendly and helpful.
MARY-JEAN EDWARDS | First ImpressionsA special thank you Mr. Jackson & the crew . Very helpful in picking the right size storage for me.much Appreciated, Warm regards Ms. Fullilove
Evanella Fullilove | Overall ExperienceI had a hard time getting in I slide my card and they asked for a access code I do not have a access code how do I get in? After I slide my card
Diana Logan | First ImpressionsWe needed space for summer storage of our NU student’s stuff. Easy to reserve, fairly priced, clean units, and online billing was easy. See you in Summer 2023!!
Darien Wright | Overall ExperienceI was disappointed when I went to claim the free 30 day storage offer, only to find out that I had to purchase a $12 lock that I did not need and a $20 insurance policy that I did not want. Otherwise, it was a good experience.
Beverly Harris | Overall ExperiencePrice could have been cheaper as I feel I overpaid vs. comparable unit storage services in my area
Matthew Birtwistle | Overall ExperienceThe manager/owner Martel is a wonderful person very helpful and deserves a 5 star rating of his own. Most of the staff is responsive and helpful too.
France Joseph | Overall ExperienceI had an incident with one of your employees. I came to start unloading my storage unit and there are supposed to be 4 parking spaces available for paying customers, but those spaces were filled with trucks. I started to park on the opposite side and was told under no circumstance could I park there. When I questioned it I was told that I would have to park on the street. I'm partially handicapped I this was totally wrong. As a paying customer there always should be parking on the lot by the storage facility.
PATRICIA SOCHACKI | Overall ExperienceService was great
PATTY WORTH | First ImpressionsThe best Uhaul location I've dealt with. Storage was clean and pest-free, staff was kind and friendly, and even when I had trouble with after-hours access, their GM called back quickly and helped.
Amy King | Overall ExperienceParking is a mess at this location. I tried to find parking and was told, in an unfriendly way, that my truck would be towed. It would be more helpful to recommend a place to park than threaten a tow
Matthew Walsh | Overall ExperienceThe unit was very humid and upon retrieval of items, found mold on some furniture pieces and water marks on mattress on box spring.
Daniel Rivera | Overall ExperienceMeeting Tyler was the best experience a customer can have,He went out of his way to explain things and took his time to even walk me to my storage # I have rented others but never had the experience I had at U Haul because of Tyler Thank you Tyler for taking your time out to help me Jill Swiech
Jennifer dwyer | First ImpressionsThe heat - good lord, the heat. It was suffocating in the facility. Otherwise, amazing service.
BRIAN HOLLENBECK | First ImpressionsHad a locker at this location for about 18 years, never had any problems.
CHRISTOPHER CARSON | Overall ExperienceThe staff was very helpful from the maintenance service (older gentleman) department, the car hatch hookup gentleman so patiently nice, Dj at the service desk so many other people I did not get all the names, overall professional and people friendly. Thank you
CLAIRE HARDING | Overall ExperienceGreat team!
LEANITA BROOKS | Overall ExperienceComputer was down
Gregory Hamilton | Overall ExperienceHelpful service by Martel and storage unit was spotless.
Darien Wright | First ImpressionsThe staff was very professional and helpful . My first time using a storage unit..
ROBERT LENOIR | Overall ExperienceTerrible experience
dowwson ambroise | Overall ExperienceThis is my third time renting a unit through your facility, and the staff is always wonderful. I would not hesitate to come back again and again.
Geordan Tilley | First ImpressionsEasy to get in and great service
James Gramm | Online Move InMr. DJ was very nice & helpful with picking my storage space , I appreciated that so much it was very helpful plus he demonstrated the sizes .
Evanella Fullilove | First ImpressionsTy very much could not and don't use any other storage facility but u haul or truck when moving
Lordine King | Overall ExperienceResponsables de su trabajo
TOMAS ORDONEZ TREJO | First ImpressionsEmployees were very helpful
NORKEYTA WIDEMAN | Overall ExperienceGreat placem
Sandra Wolff | Overall ExperienceHelpful friendly staff. I had to make a change with the storage unit after seeing it and staff was very helpful and changing it right away. Also my key card wasn’t working after the change, so they were very helpful and polite in helping me with my access card.
ALEXANDER BOSHELL | First ImpressionsDefinitely would recommend a little later access to the units
NORKEYTA WIDEMAN | First ImpressionsWould not have chosen any other company.
Lordine King | First ImpressionsGreat storage facility, excelpent location, helpful staff!
Susan McClelland | Overall ExperienceI'm Still A Good Experience, N Have 1 Other Space There.
Nikki Dunn | Overall ExperienceThanks to Becky Rodriguez for working with me at a so difficult time helping me so I was able to keep me a storage unit and the supervisor at Evanston uhaul helping me find a smaller unit. Thank you Diana Logan 847-997-9969 email dianamartin168@yahoo.com
Diana Logan | Overall ExperienceThe staff was helpful. It would be better to have more and/or larger trash cans around. However, when I first got to my location, there a man, half dressed, passed out in the unit near the one I would soon use. That was pretty scary. Glad he's alive, so I wouldn't say I felt safe.
Renuka Ponnaluri | Overall ExperienceExtraordinary thoughtful staff helped me consistently whether for renting a truck or renting storage space. I was blessed by their patience as well as expertise!
KIM WRIGHT | First ImpressionsUseful and exactly what I needed for the summer
Olivia Johansson | Overall ExperienceThank you
Omer Boussoukou | First ImpressionsI gave an average rating because when I first rented I thought it automatically came with insurance not knowing. There was a disaster and I lost a lot. Lesson learned. After getting over that, and no other choice for the remainder of my items things went smooth and the storage facility turned out to be one of the best places to have my things at. However, beware! Never get a unit without insurance. I lost valuables without any compensation. Purchase Insurance!!!!
Donna RICHARDSON | Overall ExperienceI had a slight issue with billing but all’s well that ends well. The crew on dempster are excellent!
Michael Melchior | Overall ExperienceStaff was very fast and awesome with being very helpful
Ruben Delgado | First ImpressionsThat was the most efficient and prompt rental of a storage unit. The price was good and the facility was clean.
Earl Chase | Overall ExperienceBoth employees I dealt with was extremely helpful & friendly.
Olga Ramirez | First ImpressionsThanks so much.
Nikki Dunn | First ImpressionsI didn’t catch the name of the person that helped me but in he was just terrific! His name was Jorge Morales and his smile was infectious.
Michael Melchior | First ImpressionsDJ and the team at Evanston location were friendly professional.
bennie welch | Overall ExperienceParking at the loading area could be a little close for comfort when other rental equipment was present
Edmund LeFevre | Overall ExperienceOne of the worst experiences i have had, the staff member with braids i forgot his name always in a rush, gave a size of storage room that was supposed to be bigger and struggled alot to fit all my belongings
Brian rodriguez | Overall ExperienceThe only problem I had with this shopping Evanston is that they didn't have any lockers. Which is not their faults apparently a lot of people have a lot of storage. But the manager there Adam and the assistant manager Trevor were absolutely awesome. I would go back to that store specifically just so I can deal with those two guys. Thumbs up to both of you.
Marymargarette Grace | Overall ExperienceNo one there was below average they were all excellent it's just the fact that you had no storage units that was below average but hey that's what you're supposed to have your business filled and I get that it was just hard to find a locker yesterday.
Marymargarette Grace | First ImpressionsOverall very satisfied.
OWEN DANIELS | Overall ExperienceGreat facility, friendly, helpful staff
Zafiro Papastratakos | Overall ExperienceStaff is friendly and knowledgeable and very helpful in getting me set up with my storage unit. I highly recommend them
Zafiro Papastratakos | First ImpressionsThis is a secure place to store things, but think it was too expensive for me and my family. Thanks Adam for being so helpful over the past year as we stored our things. I am grateful that you are the manager there.
John Porter | Overall ExperienceThe young man who helped me was fantastic! He was so helpful and kind with impeccable manners. Just a wonderful and customer service. I’m so grateful for his assistance and beautiful nature.
Lori Rotenberk | First ImpressionsGreat
CJ BOOTHE-AUDIGE | Overall ExperienceThe storage unit I was assigned was very close to the door so that we could move things in and out easily. I felt very secure leaving all my belongings there for two months while I looked for a place to live. When it was time to move out, I was very happy with the professionalism of the staff and especially the manager, who was very helpful. Thank you for an awesome experience.
Linea Elken | Overall ExperienceLillian was so very kind, friendly, and helpful, answering our questions very patiently. She was knowledgeable about your facility and took the time that was needed to be sure that we had a good experience. Thank you to her for making this necessary storage-season for us so pleasant!
Denis Fledderjhann | First ImpressionsExcellent service. Very friendly and helpful people
Jerzy Czerwinski | Overall ExperienceVery kind staff which was much appreiated because the UHAUL for Fresno, CA and the 800 number were not too helpful. Great end to a terrible experience since the time of my booking. I appreciate the Evanston staff!
Alexandra Castile | First ImpressionsStaff is difficult to get a hold of on the phone. I left numerous messages regarding my move out and no one ever replied.
Kira Faralli | Overall ExperienceEasy unloading in the dock. Elevator worked and held 3 carts at a time. Carts were nice. Easy to work and finished rather quickly.
James-Grant Robertson | First ImpressionsThanks Adam!
Michael Kelly | Overall ExperienceGeorge and Adam were very helpful! Thanks
Michael Kelly | First ImpressionsGreat service!
Linda Matsumoto | First ImpressionsI have been a loyal renter since 4/11/11, more than 8 and a 1/2 years. UHS has been terrific and helpful. Thank you!
LINDA MATSUMOTO | Overall ExperienceGreat Customer Service
Barbara McGee | First ImpressionsGood facility.
Susan McClelland | Overall ExperienceThe Manager Adam makes serious errors promises to correct them & never keeps his word. He tried to clean it up w/free rent but that won't cover ANYTHING I LOST due to water damage HE KNEW ABOUT BEFORE
Ayesha Harvey | Overall ExperienceThe roof is in disrepair & the General Manager Adam is aware of the issue yet, still allowed units that are directly affected by this issue to be rented to customers. He didn't include my insurance.
Ayesha Harvey | Overall ExperienceI appreciate the service and consideration given by U-Haul during my storage tenure. The facility should have bolt cutters available to cut locks in case customers lose their keys.
AUDREY HENDERSON | Overall ExperienceThe worker Martel was very helpful and respectful gentleman to my elderly mother and very Patient with wonderful customer service.
Shawona Tinch | Overall ExperienceSuper Service in Urbandale, IA and Evanston, IL
Jerzy Czerwinski | First Impressions1
Dennis Glenn | Overall ExperienceAll workers was very nice
yaneek farquharson | Overall ExperienceBad customer service. Central Uhaul takes no accountability for customer satisfaction. Do not use this company in the Midwest region, I’m having to go to arbitration to get a refund.
dennis kontorovich | First ImpressionsI paid for a climate controlled unit and each time I came to the place it was sweltering inside. Make sure the a/c is actually being maintained.
MATTHEW BRAUN | Overall Experiencethanks
Felix Miklik | Overall ExperienceVery clean storage units!
lois maybon | Overall Experienceclean easy access with a truck bay. perfect to load or unload in bad weather. plenty of dollies and hand carts.
Fernando Jaramillo | Overall ExperienceAll my questions were answered.People were very helpful
neli kaneva | First ImpressionsMartell is very funny and professional. He made a stressful situation (moving) not so bad.
Deborah Gray | First ImpressionsUnit was a long walk from the door.
prudence moylan | Overall ExperienceEasy to do, nice facility.
Sara Gotheridge | First ImpressionsWheee!
David Hinske | Overall ExperienceThe guys were very kind and accommodating.
Jeffrey Estes | First ImpressionsYOU HAVE THE WRONG EMAIL AND THE WRONG NICK ZAVAKOS!..... QUIT EMAILING ME OR YOU SHALL BE REVIEW BOMBED UNTIL THE SUN EXPLODEDS!!!!!!!
Nick Zavakos | Overall ExperienceThe only challenge with this site was the parking. There were often long term (all day) or Uhaul trailers parked in the spots needed for access to the storage units
matt walsh | Overall ExperienceThe storage unit in Evanston closes at 7 and I think that’s way too early
James Welch | Overall ExperienceOnly negative comment is that I had an expensive wool rug stored and it took on moth damage. That was disappointing.
jill miller | Overall ExperienceI've used this facility a number of times and I have always had a good experience. Make sure to ask about offers and promotions in advance.
Geordan Tilley | Overall Experience4 stars basses upon the following: Men’s restroom was not accessible and very unpleasant odors can be smelled in the surrounding area. Hopefully this issue will be repaired soon.
james thompson | Overall ExperienceI made an an agreement to dispose of my stuff inside a storage unit, and paid them all the fees and everything, and double checked because I'm travelling. They didn't cancel it. Now at collection...
ABDULELAH ALSANOUNA | Overall ExperienceStaff was exceptionally helpful and friendly.
Thomas Parece | Overall ExperienceI recently received an email from UHaul saying my unit had been vacated. I was out of town & never authorized this. it took 3 hours on the phone to clear up that a mistake. Unacceptable aggrevation.
Judith Shenkman | Overall ExperienceExcellent customer service. The one way rental with a storage locker is a great deal
EMILY lynch | ReservationGreat experience. Denise was super helpful.
Susan Frank | Overall ExperienceGreat Staff
Chris Christensen | Overall ExperienceI was very pleased with the storage facility at 2125 Dempster Street in Evanston, IL. The space was well maintained, access to the unit was convenient, and I had no problem using the loading docks.
John Crowley Buck | Overall ExperienceMy overall experience was very positive. Very happy to have used uhal for my moving and storage needs. I would recommend having an additional check in person. Or a self check out for reservations.
Sylvia Jackson | ReservationDevon from U-Haul Dempster went above and beyond to fulfill my reservations (truck & storage). Despite the initial chaos, Devon adapted to the problems and helped me get a storage unit the next day!!
Yishu Liu | ReservationYour website is never working to pay online. Your manager at the Evanston, iL facility was very uncooperative. Always had to reach corporate office for service. Corporate staff were helpful.
QUINCY CRANK | Overall ExperienceTerrible experience.
Micah Joselow | Overall ExperienceFriendly staff. Clean facility. Would recommend.
Debra Macdonald | Overall ExperienceThank you as usual for the service.
Jocelyn Falls | Overall ExperienceThanks for running such a great facility!
Jessica Dee | Overall ExperienceNeed better and more staff here. Always a long wait for help. Slow service
MICHAEL EPSTEIN | Overall ExperienceThe lack of customer parking made things difficult. Even though there is limited street parking, traffic makes it challenging to use when moving storage items to a vehicle.
Eddie Bingham | Overall Experience