Customer Reviews for U-Haul Moving & Storage of Englewood

5,336 reviews

2727 S Santa Fe Dr   Englewood, CO 80110
(Between Evans and Dartmouth Facility access from South bound Santa Fe)

(720) 496-0879

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(720) 496-0879

2727 S Santa Fe Dr
Englewood, CO 80110
(Between Evans and Dartmouth Facility access from South bound Santa Fe)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I’ve used U-Haul for truck rentals, storage, etc. for years. The staff have always done more than expected. Although I was cleaning out a storage unit it’s not the end of our business relationship.

Kirk F.  |  Overall Experience 
Rating:
1.0

Your website made the rental process a huge hassle and frustrating by forcing ads for other products on me. I thought I made it through the process fine but the journey was just starting! I was notified a few days before my reservation that the rental I needed wasn't at the selected location, forcing me to drive further across town for pickup and drop off. I did not receive any phone call about my "mobile pickup", just a vague email that I needed to go to a different location. I received no email or text message explaining how to do said pickup. No one wants to install your damn app. After arriving on time for my pickup I wasn't able to start my reservation for 45 minutes. I sat on the phone with customer service just for them to provide zero help or knowledge of my reservation whatsoever. After fiddling around on your website I finally got the reservation started but I didn't receive any text message with my rental's ID number. By this point the actual store front had opened and slew of customers were already inside. I had arrived well before any of them but I then had to wait in line for multiple other customers to complete a full rental for someone to just tell me my damn truck number so I could unlock the compartment and get the keys. Said employee also had to resend the additional startup information again as I had not received any of the required pictures verifying the license plate and condition of the vehicle. An hour after I had arranged a host of friends and family to meet to help me move, and an hour and a half after I was suppose to have started the rental, I was just leaving Uhaul on the other side of the city. Then, of course, the vehicle's right mirror was loose, quickly fell out of alignment after the first turn and effectively blinded me for the right side of the vehicle. I had to stop and fix said mirror multiple times. Later upon, drop off, I was told my an employee that I was "Good to go, I would receive a receipt at my email." before they quickly walked away. I have yet to receive said receipt. Instead I have this shitty survey in my email. I will never be using Uhaul again if I can help it. Hell, if I have to drive across the city to literally any other competing rental company I guess that is still more convenient because Uhaul would make me do anyway, with less notification.

Riley H. 
Rating:
5.0

So convenient to unload and drop the trailer rental at same location. Madison was most helpful.

Lynda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
2.0

Inside of the trailer had some remnants of the previous users trash. Also since I had to go to a different location to pick up my trailer, when I called your 800 # Sarah offered to discount my rate from $320 to $300. Of course when I get my final bill. Its still $320 NOT the $300 I was promised. Now nobody wants to address my issue. Everybody says you got call so and so, or talk to your local office. What a bunch of BS.

Charles E. 
Rating:
5.0

Only problem was that they forgot to give me the packing blankets and the dolly. I did not want to drove back there, hauling a 12-ft trailer, to pick them up, so I had to load everything without a dolly. That was unfortunate. He did a great job hooking up the trailer. I felt very confident.

William C. 
Rating:
1.0

After 16 years of renting from U-Haul I will never rent from you guys ever again I'm still fixing my vehicle almost lost my job and had to fix my truck because of your trailers brakes failed and ruined my trucks brakes. And NO compensation for parts and labor. I only got a refund for rental so far I'm right about 992$ in parts and labor right now.

Dillon K. 
Rating:
2.0

Customer did not leave a comment.

Mitch D. 
Rating:
5.0

Customer did not leave a comment.

Jo S. 
Rating:
4.0

Customer did not leave a comment.

Behdad M. 
Rating:
5.0

Devin was amazing. The best customer service at U-Haul ever!!!!!

James K. 
Rating:
5.0

Customer did not leave a comment.

REBECCA M. 
Rating:
3.0

Was scammed on gas. Truck was just over 3/4 full. I returned it with 7/8 full and was still Charged for gas. I disputed and had picture proof with no response other than that I could not be refunded- but no reasoning why. I will be leaving a negative review and disputing with my credit card.

Davis W. 
Rating:
5.0

The staff here is top notch and are very helpful. They have anything you could possibly need to make moving, storage or anything else as easy as possible.

shawn Z. 
Rating:
3.0

Better return instructions for the site in Memphis and better organization for the site in Englewood, Co because they had the trailer reported stolen! But everything was worked out perfect! Just be careful and pay attention!

KEION M. 
Rating:
5.0

Customer did not leave a comment.

ann Z. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE V.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karter R. 
Rating:
3.0

I returned the truck after only 2 hours instead of the 4 that I had estimated and was charged for the four

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie V. 
Rating:
4.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Maryah T. 
Rating:
5.0

Customer did not leave a comment.

Brian T.  |  Overall Experience 
Rating:
4.0

I didn't know if I had received my final invoice?

RANDALL O. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Excellent customer service

EMILY M.  |  First Impressions 
Rating:
5.0

Very helpful

Kayla M. 
Rating:
5.0

I've used this location three times now without a hitch. Well done!

Richard C. 
Rating:
4.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Location just isn't in the best part of town never know who might pop out of the back of one of the Uhauls and then proceed to hassle you for a buck or two in some unintelligible form of english. That being said Melissa - at least I think that's her name - is super attractive and I wish I could get a chance to get to know her better. If she sees this feel free to hit me up at (920)482-7873.

JASON P. 
Rating:
1.0

I originally ordered the ubox for AZ which was delivered and then taken on the same day. the u.box was sent to a Colorado location when I didn't even order it and then charged me a monthly fee for storage.

robin G. 
Rating:
4.0

Later evening hours during the week would be great, but no a big issues. Overall very happy with the storage experience.

MARK M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dean C. 
Rating:
3.0

U-Haul App is only good for 24 hr equipment rental. It would not allow a 2-day trailer rental. Had to make my reservation in person to work correct duration in with available inventory. Returned equipment early and was checked in by staff member. Got a phone call within 30 minutes inquiring my I hadn't returned my rental as scheduled and did I need additional time. No local staff was available to answer the phone. The U-haul national call center verified my return and emailed me my receipt. Incompetent locals.

Edward P. 
Rating:
1.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Uhaul was a great experience from rentals to moving to storage. They met all my needs and were easy to work with in multiple states.

Amy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlene T. 
Rating:
5.0

The lady that helped us at the U-Haul office on 2727 Santa Fe was great I want to think her name was Madison she was awesome I appreciate it thank you

Sean J.  |  First Impressions 
Rating:
5.0

Very accommodating GM

Tafadzwa M.  |  First Impressions 
Rating:
5.0

A better customer waiting area would be nice.

allan W. 
Rating:
5.0

Customer did not leave a comment.

MAKSYM O. 
Rating:
5.0

Customer did not leave a comment.

Leah D. 
Rating:
1.0

They charged me for 4 months after I canceled my storage unit

Izack B.  |  Overall Experience 
Rating:
3.0

Decent experience. Secure facility. Would have been better if my unit hadn’t been one of the farthest from the loading dock. Also the access hours on the uhaul app are incorrect and need to be updated.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Thank you for everything they were very helpful inspected my moved out of it and wasted no time thank you I will rent again if I ever need a unit to rent

Steven H.  |  Overall Experience 
Rating:
5.0

Great job U-Haul team You guys really know how to accommodate your customers.

Kevin M.  |  First Impressions 
Rating:
5.0

My experience at this location was the best Shayne Potter and his crew went above and beyond to make sure my needs were met from the truck and equipment that I rented to the storage container great job I will most definitely be back and refer everyone thank you U-Haul team.

Kevin M. 
Rating:
5.0

It was quick and easy, the rep was sweet and quick

scorra P. 
Rating:
3.0

Uhaul switched my pickup location from my preferred location on County Line, it was unclear when i left whether i could return to County Line, they told me to call before I returned.

John V. 
Rating:
5.0

Shayne and staff were awesome, they made my move worry free!

DYLAN J. 
Rating:
5.0

My 2nd U-Box had a number of latches that were not in good work order. In truth the box should not have been used.

charles P. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL B. 
Rating:
4.0

Customer did not leave a comment.

rodney R. 
Rating:
5.0

Nothing at all! It was a fantastic experience with no hiccups whatsoever.

Matthew M. 
Rating:
3.0

Customer did not leave a comment.

Lloyd M. 
Rating:
5.0

I've dealt with every staff member at this location whether it be for a truck rental or storage. Shane, the manager, is always very patience with me he makes sure I am taken care of every time I go in. Madison and Maria have helped me most recently with my storage needs, and have been amazing. Everyone at this location is always friendly and helpful . I highly recommend this location for storage.

JOE S.  |  First Impressions 
Rating:
5.0

Easy rental process from start to finish. The gentleman who set me up with my rental couldn't have been nicer.

Casey O. 
Rating:
5.0

Customer did not leave a comment.

Pedro M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

Eduardo B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
3.0

Please make after hours instructions more easily accessible in website/app. Had to ask employees while they were trying to close how to use. Super inconvenient if they weren't there or if I had to search on my own. Followed all instructions as stated and couldn't find it easily. That's my only complaint. Add a return equipment/rental/truck or however yall do it haha. Anyway if you read this and take it into consideration thank you. Technology lowers our attention span. Very much. So make that very much a button like these people are used to. People like you and I that read and actually take that into consideration. Such a difference we are making. Anyway ty for the services and products provided. Will always recommend if I see the app change. Will be a customer again real soon....

Sierra R. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
5.0

Na keep up good work

William C. 
Rating:
5.0

Customer did not leave a comment.

rich B. 
Rating:
1.0

No one seemed to know what they were doing. I was given different days and times. Different pricing. And missing ubox for a brief time. Very bad experience.

Candiest P. 
Rating:
5.0

Awesome I use app to check myself in and out and it was perfect

William C. 
Rating:
2.0

Customer did not leave a comment.

Ann S. 
Rating:
1.0

Every single person I dealt with was extremely rude. My box was picked up a day early and all my stuff fell over because I wasn't done packing since it was scheduled for the next day. I hated the entire experience. I recommended a few friends to use your pods to move before I had a terrible experience and now I made sure they don't use U-Haul. Im saving them so much stress, emotionally and mentally saving them from the rude and mean U-Haul employees. Never again. Worst service ever.

Jumana F. 
Rating:
4.0

Trailer was very dirty when I picked it up.

Corey L. 
Rating:
1.0

Customer did not leave a comment.

Jessica C.  |  Overall Experience 
Rating:
1.0

I spent weeks trying to get my stuff in storage. The address given above, 2727 S Santa Fe Dr Englewood CO 80110, is not where my stuff was stored, but instead was at 3535 Carder Ct. I spent hours on hold and talking to people that had no idea how to help me or how much it would cost me to get my stuff. I ended up driving to the location over 6 times (over 1.5 hours each way) to get all my stuff because I was quoted a few numbers ranging from $400-$600 to get my stuff delivered 1.5 hours away after it was only almost 1000 to get my stuff from Boston to Denver. There was no indication at the beginning of my move that a delivery would be this expensive. Customer Service 0/5 Employee knowledge 0/5 Communication between local and national offices 0/5 Customer that will never use UHaul again 1/1

Lauren Y. 
Rating:
5.0

This location was fast and super friendly and went over and beyond expectations

William C. 
Rating:
5.0

First time using the services, ans it was an amazing experience. The person who helped with my order was outstanding. Great customer services and very knowledgeable! Thank you!

Ezequiel S. 
Rating:
5.0

Customer did not leave a comment.

cesario M. 
Rating:
5.0

Nothing at all. The employees at the Santa Fe location are more than competent, very helpful and streamlined my rental.

Bryn W. 
Rating:
5.0

Customer did not leave a comment.

Jill A. 
Rating:
5.0

i love this location. The staff is consistent, knowledgeable, and professional.

Luke M. 
Rating:
5.0

They were a great help

Miguel C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
1.0

I had several issues with this place from rude customer service, to billing, to having a poor storage unit that did not have actual usable square footage. Will not rent from here again.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
2.0

Unfriendly staff, didnt answer questions, scary location. Had two dollys but made me go to a different location for a trailer pickup.

Joseph R. 
Rating:
5.0

Confirmation was for this location but pick up location was changed to another location. I was not aware of the change. Fortunately they were able to accommodate me after a slight delay. Roof of trailer had holes thru it and I drove three days in the rain. Quite a bit of wet contents upon my arrival at destination. Safety chains were far too long. Even after twisting I had to stop twice during my travels to zip tie them up.

Irwin B. 
Rating:
4.0

Very satisfied with service and facility.

Charles D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Everyone was amazing!

Myra H. 
Rating:
4.0

Customer did not leave a comment.

KRYSTAL K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Customer did not leave a comment.

Robby D.  |  First Impressions 
Rating:
5.0

Inside of trailer was not swept clean before renting. Rented 12 moving pads for $10.00. Was told to grab two 6 packs of recycles denim pads. When got to moving location, each packet contained one pad. Was shocked by high price of trailer rental. Other than that very pleasant experience as usual.

David W. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
5.0

Customer did not leave a comment.

bruce H. 
Rating:
5.0

Excellent customer service.

Mary B. 
Rating:
5.0

The Box was an excellent experience and worked perfectly - from packing and dropoff to pickup and unpacking 2000 miles away. The guy at the destination was incredibly helpful and customer service focused though his store was understaffed for the number of customers.

ken K. 
Rating:
4.0

Our delivery person in Evanston was terrific

Patrick M. 
Rating:
4.0

Customer did not leave a comment.

Nathan P.  |  Overall Experience 
Rating:
4.0

I have yet to get a confirming email or notice for the truck return (I returned the truck before it was due and with more fuel than I received it with). I was told I'd get an email stating that this morning, but it has been 17 hours since I returned it and still no confirmation.

william H. 
Rating:
4.0

Can was very dirty outside, and tires were very worn, not good in the winter time in Denver, not a good experience,

JOHN S. 
Rating:
5.0

Couldn't have been better. In and out quickly, great staff and a clean new van. Thanks.

Brad B. 
Rating:
5.0

Great staff and wonderful experience!

DENISE O.  |  Overall Experience 
Rating:
5.0

One way rental. Uhaul representatives at both ends were very helpful.

Ross W. 
Rating:
1.0

Not give them an old vehicle with a check engine light. Also, not give them a vehicle with an oil leak from the rear differential. Also not give them a vehicle that doesn't have working A/C.

Kelby K. 
Rating:
5.0

Clean, secure, indoor load/unload. Great

NINA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marquise R. 
Rating:
5.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

My only negative is the number of times we have to punch in our code. Otherwise everything has exceeded expectations!

DENISE O.  |  First Impressions 
Rating:
2.0

The lady who helped my son with pick up was not only rude to him but also rude to the other employee working. They were not busy, my son was only person in location and she acted like he was bothering her. Customer service is a lot and she definitely was not good with that. Moving is stressful enough without having to deal with unhelpful and rude people. Next time will chose a different location to rent from.

Cody B. 
Rating:
3.0

The San Diego scheduling office seemed to be helpful but I kept getting repeated emails/texts indicating that there was a lack of internal communication, which I had to keep calling to confirm and reconfirm what we had discussed. This seems like it's not a big deal, but I work with clients 1:1 all day and having to take time to make duplicate arrangements, stay on hold for 10-15 minutes while I'm being looped back around to the main Uhaul number, having to call again because my call was dropped, etc. -- all this takes the customer's time and cancels out the satisfactory parts of the entire service. I will say that the woman who delivered my ubox to me in San Diego was amazing, professional and listened to directions.

Susan V. 
Rating:
1.0

Terrible

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
5.0

Staff very helpful and friendly. Top service

Nick B.  |  First Impressions 
Rating:
5.0

It was a great experience storing at your facility, staff was very friendly and very helpful I would definitely refer you to my friends the storages were nice and neat and clean

Arlene J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
4.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay T. 
Rating:
3.0

The truck was not clean inside and smelled like cigarette smoke. Figure out how to penalize people for smoking in your vehicles so people that don't smoke can drive without having to deal with that, very unpleasant and I returned the truck early because of it.

Rob F. 
Rating:
1.0

App does not work! Scheduler in Colorado very poor communication and customer service.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

The Gal who dropped off in Golden was LOVELY! She asked which way the door should face and everything. Ernie in Roswell deserves a RAISE! Dropped off exactly where we needed keep us informed and picked up when scheduled. Sometimes during the move things don't go as expected. Using the Uhaul Box was not one of them. Thank you!

Tuesday H. 
Rating:
5.0

Customer did not leave a comment.

Mary G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LONNIE K. 
Rating:
5.0

Excellent customer service. The only issue was that there was no bicycle rack at this location. All U-haul locations should have standard bicycle racks.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Lauren G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

EXCELLENT experience with the u-haul pod. The delivery and pick-up (on both ends) was well-communicated, easy, seamless. The crate was dropped off exactly in the right spot both ends of its journey. The staff called to update me as to delivery and pick-up and were highly responsive! Could not recommend more highly! Thank you for such flawless customer service.

Elizabeth D. 
Rating:
5.0

We were highly satisfied with the overall experience (in a less than ideal situation for us). Thank you!

Stephanie M. 
Rating:
5.0

In t;his move I was not in the locations for pick-up or drop-off so providing pictures of the desired locations was impossible for me to obtain. Pick-up in Colorado necessitated a one hour drive for me to get to my Granddaughter's location and at 81 years of age I did not make that drive any more than necessary. The drop-off location was 1958 miles from my home and that drive was totally out of the question. My Granddaughter was in Colorado until the pick-up and did not arrive in Florida, the drop-off location until the day of drop-off thus making pictures impossible. Some accommodation for other people in the same situation would make for less frustration. Perhaps verbal descriptions would suffice.

William B. 
Rating:
5.0

I lost the key to the unit. U-Haul staff would not let me have a qualified person to grind the lock off so I hired UHAUL. U-Haul policy was that only U-Haul or a lock smith can take a lock off. It took almost a week to get it done by U-haul. One women staff member (did not catch her name) was helpful, but the others there were not. The lock was successfully ground off in about 10 minutes once they got around to helping me get the lock off. This delayed my moveout by several days.

Ralph R.  |  Overall Experience 
Rating:
5.0

Thank you !

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth T.  |  First Impressions 
Rating:
5.0

Communication was good from office staff, they were helpful and made renting for a year easy

Natalie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

julie q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andria H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie H.  |  Overall Experience 
Rating:
5.0

Super helpful staff, made a stressful moving day much easier.

Weston K.  |  First Impressions 
Rating:
1.0

Your staff is beyond rude especially Kevin he needs to get another job that don’t concern customers cause he is so rude and the facial expressions I got from him beyond crazy

Amanda A.  |  Overall Experience 
Rating:
2.0

Staff rude and would routinely get angry if you visited after office hours, even though storage access would still be open. Security system is not user friendly, and regularly locks you out. Hours are super inconvenient if you work over nights, closing by 10pm, that’s if you can can get past the security door, because the office closes at 5, and your card is probably locked out of the system.

ken p.  |  Overall Experience 
Rating:
4.0

We made a reservation for a larger unit which we weren't told about not being available j til we arrived to move in. The problem was the central reservation desk. This site helped find a solution.

katherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna C.  |  First Impressions 
Rating:
4.0

There really should be longer hours on the weekends than on the weekdays, particularly Saturdays and Sundays, for that is when people tend to have the most time to move. I wish we could access our own units until at least 10 or 11pm. This has proven inconvenient more than a dozen times this summer.

ALEXANDER O.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

MelLinda C.  |  Overall Experience 
Rating:
1.0

I was told the facility was going to be accessible until 10 pm as an exception. The manager was present during that time and did not allow the garage door to get open to unload a full 15' truck. We had to make several trips from the ramp to the secondary access door. The staff was also rude at that time. I rent trucks often for my business. I was also charged 3x more then usual and not sure why. I did not add gas but there's no way it was just that.

Jessica C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Caitlin J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa N.  |  First Impressions 
Rating:
5.0

Rebecca was a rock star helping me check in, giving me instructions, guiding me! I was super tired from an emotional day emptying our cabin of 29 years😢She was AMAZING and just the angel I needed that day! Thank you!

Marybeth M.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful

Maria D.  |  First Impressions 
Rating:
2.0

From the onset, there were Billing problems with my unit. My bank account was electronically billed when this was not set up. This occured on more than one occasion. An ex-employee did not complete the account information properly when I set it up in my name, and this caused great confusion. Also, when I called the number to the facility, I was re-routed to the main number, and talked with U-Haul people with no clue as to what my issues were. The Management of this facility was great in working with me but the issues I had should not have occured, especially in the billing. It appears that maybe the facility is understaffed to handle the load here at this facility, as it is a huge operation here. On move-out, all went well with that and staff were great there.

Michael K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Catherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julie M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James H.  |  First Impressions 
Rating:
5.0

Madeline and Shame have been amazing.

Duane D.  |  First Impressions 
Rating:
1.0

I begin by getting this storage unit because it was 24 hours a day access and I was told so when I got the storage unit that it would be maybe 10 days and we're going to be back into 24 hour access but I was lied to and since then I never got a straight answer are they allowed after hours access on a Sunday after 5:00 I don't get off work till 7:00 and they close everything at 7:00 so I went for about a year without being able to access my belongings when I needed them false advertising telling somebody that you have an access feature that you don't offer anymore getting them to sign up for storage unit because of that reason I will not rent there again and I will not recommend anybody

Tyson C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jarrod J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lyn F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob F.  |  Overall Experience 
Rating:
1.0

awful. Text will not let me unsubscribe

WILLIAM D.  |  First Impressions 
Rating:
4.0

The only thing are the access hours, making something available 24/7 would be nice.

EDWIN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette M.  |  First Impressions 
Rating:
2.0

Staff was kind and helpful, but they seem to not have enough staff members. I waited with about five other people for about 30 minutes one day to buy a lock for my unit—there was not anyone at the desk in the middle of the day. I also waited for 20 minutes on hold to check out of my unit.

stephanie b.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful, friendly. Awesome experience.

valerie v.  |  Overall Experience 
Rating:
1.0

The staff was awful. Entitled. Indignant. False advertising of hours. They smoke on property and fraudulently charged my gf even though she has no contract number with you guys. Ended up having to contact the president of the marketing unit and switch storage units.

Amber R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deborah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry B.  |  Overall Experience 
Rating:
5.0

I wish my experience with uhaul website was 1/2 as good. Even 1/10th as good.

KIMBERLY K.  |  Overall Experience 
Rating:
5.0

Great knowledgeable Staff and very helpful!!! 😊

will p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIA R.  |  Overall Experience 
Rating:
1.0

The only positive about this place is that most of the employees I spoke to were helpful.The hours are very inconvenient for anyone who works. The security of the facility was way overkill. Moving furniture up and down stairs in tight hallways and no elevator is just bad design. There's only 6 or 7 spots to load and unload. I had to park my trailer in the car parking since small cars and shipping boxes were in the trailer spots. Having to scan my card every time I take something to my car is awful. I wouldn't recommend this place to anyone.

Nicholas K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela W.  |  Overall Experience 
Rating:
5.0

Easy to set up. When I first bought the unit I got to tour the unit before I bought it and the lady who helped me was very nice. After that it was very easy to move into and I had the unit for 2 years. Happy with the experience and was super easy to close out as well.

Amberlynn B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew K.  |  Overall Experience 
Rating:
5.0

I love the employees that work there at 2727 S. Santa Fe

JULIA R.  |  First Impressions 
Rating:
5.0

is sean was very helpful thorough and explained everything walked us to the unit to show us where it is and how to access as we put a new lock on the door.

Steven H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARLA R.  |  Overall Experience 
Rating:
2.0

The app and the agreement day that there's storage access from 5am to 10pm. They're only open from 7 to 7

Nicholas K.  |  First Impressions 
Rating:
2.0

Finally got a person that works at this Uhaul facility that was polite and efficient. Normally, I would be waiting at least an hour to get helped and then it would take an hour to get into a unit. HOWEVER, I ended up having to pay for a larger unit (which I didn't need) because the unit that I had reserved wasn't actually available. This location often doesn't have a current list of their open storage units. And I was not about to settle for a unit that wasn't on the first floor because there aren't any elevators.

Jennifer F.  |  First Impressions 
Rating:
5.0

Good place and service! 😃

Peggy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LeeAndra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramon R.  |  First Impressions 
Rating:
5.0

When it became apparent I would not be able to fit everything in the space I had rented the staff was very helpful and found me a larger unit.

Todd R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nathan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica H.  |  First Impressions 
Rating:
5.0

Shayne Potter truly does an excellent job running things there and went above and beyond. Really helped my moving experience at this uhaul from renting a trailer to storage and packing materials, uhaul was there every step of the way!

STEVEN L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob G.  |  First Impressions 
Rating:
5.0

Jason was very helpful and friendly

JOHN M.  |  First Impressions 
Rating:
5.0

Staff was very nice and helpful. The facility was kept exceptionally clean.

JERRY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Everybody was very helpful Jason Shane if I ever have to store stuff again I definitely come to that one. The guys were very friendly and helpful. Thank you.

LEE B.  |  Overall Experience 
Rating:
5.0

The staff were ALL super friendly and helpful. The entire process of renting and returning at truck was quick and efficient. And I was able to use a storage unit for one FREE month to temporarily store some very heavy and bulky bed frames until I was ready to move them again. This location is my favorite U-Haul station of them all.

ANDRE Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALEB C.  |  First Impressions 
Rating:
4.0

The staff are very knowledgeable and helpful and have a really good customer service attitude.

DIANE H.  |  First Impressions 
Rating:
4.0

We are still waiting for the GM to reach out, to confirm our credit. We removed our items one week early. We should have a credit of one week put back on the CC.

Shelley E.  |  Overall Experience 
Rating:
5.0

Your staff was very kind and helpful, especially to someone who was new to the process. The unit was warm, well lit, and very well maintained. I would highly recommend this U-Haul storage facility to anyone.

therese h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELDIS W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis T.  |  Overall Experience 
Rating:
2.0

Was told 24/7 wasn't than was told working on it and than told software wasn't working but they were working on it so all I got was lie after lie new lie to cover up all lies

DENNIS F.  |  Overall Experience 
Rating:
5.0

Shayne is amazing. We want to say thank you for everything. He was a true blessing.

dyanna m.  |  Overall Experience 
Rating:
4.0

The alarm that goes off inside is horribly annoying. Many times there weren't enough carts or dollys for use. Price was good and the location was convenient for me. Not being able to access my unit later in the evening was a detractor.

Joshua S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURIE H.  |  Overall Experience 
Rating:
5.0

Great customer service, I believe the associate’s name was Shane, he was fantastic.

MARY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alma m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN A.  |  First Impressions 
Rating:
2.0

I reserved a unit online and the staff member that assisted me when I came in to rent made some errors. I ended up with a unit different than what I had reserved and was far more expensive. The staff member did not inform me of the differences in the unit or the increase in price. When I checked the app after I had already moved all of my belongings into the unit, I saw a price different than what I had reserved in agreed to. Mistakes happen I just wanted to get it worked out. My issue is with the general manager at the facility who handle it very unprofessionally. Was combative and argumentative and I had to call the corporate office several times to get it resolved. It's a convenient well maintained facility. But having a manager who does not know how to handle customer issues and who acts in a very unprofessional and rude manner is not okay. I don't know that I would recommend your facility to a friend knowing that this person is who they may have to deal with. I would not rent a unit or a truck from this facility knowing that this is the person who I would potentially have to deal with. I would choose another you all facility or another brand.

Wendy F.  |  Overall Experience 
Rating:
5.0

clean, friendly, available carts and restrooms. good security.

Yadhira L.  |  First Impressions 
Rating:
5.0

Lisa and Kevin were very professional and friendly.. can't wait to start using our storage unit.

eduardo u.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander O.  |  Overall Experience 
Rating:
1.0

Never could get key card to work, over 4 months of storing there, keys replaced almost every time I went. No one was ever able to actually help me get through the sliding door. Ended up always having to follow someone else in. Complained about it EVERY time I went and all the staff would do is replace my key card and send me off. All to fail again. Would never recommend this place even to my worst enemy.

Blake D.  |  Overall Experience 
Rating:
1.0

Management has changed since October 2022 and they are rude, never return calls, and rarely answer their phones. I would not recommend this storage facility to anyone. Stay away and store your stuff with anyone but uhaul.

Angela D.  |  Overall Experience 
Rating:
3.0

This facility has a wait time like no other to get assistance. I don’t know why it takes them hours to rent a unit or complete any transaction. And if you call, plan to be on hold for 45 minutes; then you can expect to get a very rude person that threatens to hang up on you.

Jennifer F.  |  Overall Experience 
Rating:
1.0

Awaiting Claim # 02890154-2022 to be paid out from the burglary.

Rodney M.  |  Overall Experience 
Rating:
4.0

Staff are friendly and efficient even if the systems don't always show the correct information. This location is very convenient and meets our needs.

WILLIAM C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gerardo c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juan V.  |  Overall Experience 
Rating:
2.0

Because of the access I was for storage it took me 2 months to get my stuff out of there people should be able to just drive up fill the vehicle up and drive off without any complications but you made it very complicated

Michael S.  |  Overall Experience 
Rating:
4.0

I am overall satisfied with my experience with uhaul storage however when it comes to moving out the staff was so rude, i have never been so mistreated there until i moved my unit.

JESSICA W.  |  Overall Experience 
Rating:
5.0

This was a hard move for me and these folks made me laugh when I was crying and took excellent care of me. They really made sure I got the right thing for my scenario. I’m grateful.

Casey H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trystan M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

chris c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Avery M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pam H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katherine Ann V.  |  Overall Experience 
Rating:
5.0

This store needs a new computer system took over an hr to rent a storage locker no fault of personal

DAVID M.  |  First Impressions 
Rating:
5.0

Very convenient!

Roger P.  |  First Impressions 
Rating:
5.0

The staff was EXCELLENT! Very kind and helpful during a stressful time for us.

therese h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FIDELIA R.  |  Overall Experience 
Rating:
5.0

I've not ever had a more pleasant experience! Staff was extremely helpful, doing what ever they could do to meet my needs and relieve some of the pressure that goes with moving. I'm just so glad that this was the facility I chose because I hit the jackpot! Once again thank you for all you do.... Lisa Z.

Lisa Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JULIA R.  |  First Impressions 
Rating:
2.0

There were so many issues with my billing because I had a 10x15 (they were out of when I started there) being split between a 10x10 and a 10x5… it took them approx 6 months before they finally got it corrected in the system. There’s no lighting inside the storage units, it gets stuffy and hot in there really easily, and the alarms are harshly loud.

Danelle B.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly. They made it easy to rent the truck and storage unit.

mike M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FIDELIA R.  |  First Impressions 
Rating:
5.0

LISA was wonderful! Seriously, she was attentive and responsive and super helpful for my super needy last couple weeks of storage. Please Give her a raise!

Katy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lola P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAURIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy S.  |  Overall Experience 
Rating:
2.0

My interactions with staff were much less than stellar. There also seemed to be discrepancies between customer service and the storage location. The facility was well-lit and met my needs.

Katie T.  |  Overall Experience 
Rating:
5.0

Later access beyond 7:00 p.m. would be ideal.

Wendy F.  |  First Impressions 
Rating:
5.0

Competent and friendly staff, the place is well managed , I feel my belongings are safe and secure, the building is clean easy and secure in an out access

Thomas M.  |  First Impressions 
Rating:
5.0

Uhaul gave us a free month of storage because we rented a long distance one-way truck. This option helped out tremendously as we had a few things that needed a home for a bit before we moved into our new place. The process was easy to get started and the facility was easy to access on multiple occasions. Staff were friendly and prompt. Would use again if needed. Thank you.

Rob W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carl S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randy O.  |  First Impressions 
Rating:
1.0

Call me You are still charging me and you have wrong account

Jim G.  |  Overall Experience 
Rating:
1.0

Couldn't even move in, master lock was never removed from my unit for move in. Employees couldn't remove lock, was not informed about bay doors, was charged to extended truck rental til office opens.

sasha w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohamed S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fidelia R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HAILEY C.  |  First Impressions 
Rating:
2.0

Service from staff was difficult Calling was an issue > phone calls were answered and then after a very lengthy wait time on hold, calls were diverted to national call center Company policy for prorated rental space might be re-evaluated. I was in the unit two days after the beginning of the new month and there was no wiggle room on rent rebate. Never argued the point, as I was told by the national rep that was company policy. Taking care of all this out of state was very difficult. Renting a return trailer was a major fiasco as well. Having rented from uhaul on multiple occasions, using the online ordering platform, I have never had issues. However, renting a return trailer 5X8 (if memory serves me right) the day before pick up, was notified that my son(who had his stuff in the uhaul storage) would have to drive 5.5 hours to Montrose to pick up the trailer. I thought, and so did the national center, that was pretty outrageous. We were told by the staff, sorry that’s the only option, with a very “oh well” attitude. After hours of calls and no help from the facility, we ended up cancelling the rental request and going with another company to make our relocation out of the storage unit. Being in business myself, not a good way to leave a customer. I will now have to think twice before ever using uhaul again. Will likely need to do everything by customer service(knowing that I will likely have to wait on the phone for an extended period of time) because the pit falls that can take place on line can be quite devastating. I hope some of these remakes can help modify your business model and assist those that continue to use your services.

Russ H.  |  Overall Experience 
Rating:
5.0

I did have the money to keep my things but I hope it all Blesses others. They tried to work with me and were so very helpful and understanding from day one. Thank you, Ursula

Ursula G.  |  Overall Experience 
Rating:
5.0

The crew was amazing! Every employee we interacted with was super helpful and pleasant! Thank you!!

Jordan S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Blake D.  |  First Impressions 
Rating:
5.0

The people that work there at 2727 S. Santa Fe are very nice I like them

Fidelia R.  |  First Impressions 
Rating:
2.0

There was a new person being trained and didn’t have access, and was receiving little help from the others. Very busy area with people using the automatic open doors to come and go in the storage whiteout using access codes. There was also one random person going through trash in one area while in another was an abandoned sofa laying about. Not to mention a mouse/rat trap sitting in my storage unit

Shae B.  |  First Impressions 
Rating:
2.0

Would not have rented a unit here if I hadn’t coordinated unloading help with a company already. The garage doors to the loading dock have both not let my vehicle in and also locked it in. The card to make “access easy” never opened the sliding glass door, and the Uhaul workers were unable to help fix the problem on day 1, and on day 2 they were too busy to help me at the moment and that I needed to check with them later. This drastically slowed down the moving process as I either needed to wait and follow another customer in behind them, or use something to prop open the door and be subjected to the loud alarm.

Blake D.  |  First Impressions 
Rating:
5.0

Michelle was very helpful!

JACOB R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlin B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAURIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shari D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jill L.  |  First Impressions 
Rating:
5.0

Easy and quick process to get signed up and into a storage unit. Friendly and helpful staff! The unloading garage and supplied carts made it easy to transfer goods from vehicle to unit.

Rob W.  |  First Impressions 
Rating:
1.0

Absolutely horrible experience. Staff doesn't care. One employee was stealing money and supplies. Was supposed to have access until 10pm but they changed it to office hours without informing me. Absolute joke and was the worst experience I've ever had in my life with a company

Kyle B.  |  Overall Experience 
Rating:
1.0

My key code didn't work at all and the management/staff was in no hurry to help me out. It seemed as though only the manager knew how to do things, which spread her thin on time. When I checked out of the unit (from my one month free rental), I asked for a receipt... never got one and was told I'd get an email (which was not to my liking)... The email never happened either. But I did get text notices saying payment was overdue. I had to straighten that mess out too. Im glad to done with this facility

David S.  |  Overall Experience 
Rating:
5.0

Excelente

Griselda G.  |  Overall Experience 
Rating:
5.0

Staff very helpful and storage are convenient.

Erin R.  |  First Impressions 
Rating:
1.0

Said I didn't pay my bill 🔐 me out for over a month after I took in the paperwork and showed them that I had payed

michael h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casandra D.  |  First Impressions 
Rating:
5.0

The lady that helped me was the perfect person to help. She was knowledgeable, helpful very quick. I would consider her as an important asset to the U-Haul company.

Steve s.  |  Overall Experience 
Rating:
5.0

Excellent services .

Griselda G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANINE L.  |  First Impressions 
Rating:
4.0

All was good except being on a second floor level, which made it more difficult to move property up or down, especially large objects.

Gloria G.  |  Overall Experience 
Rating:
1.0

I had my items stored there for 8days but but regardless l had to pay for 1 month. My REAL move out date was 6/18 NOT the LIE UHAUL has listed here of 7/3.

Tonya Monique G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jerome E.  |  First Impressions 
Rating:
2.0

My reservation was set for 10am I didn't get my rental truck til 11. Got double charged on my card. There was no more floor storages and had no choice to get a 2nd floor. Probably wouldn't be so bad if there was an elevator instead of 14 steps to haul stuff up too. I personally wouldn't get a storage unit here again or recommend it to others.

Michael M.  |  First Impressions 
Rating:
5.0

Great customer service.

Paul R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camila V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayme H.  |  Overall Experience 
Rating:
1.0

I tried to open my storage room that I had for over 3 years. There was a lock on my door that had a U-Haul paper tag on it. I went to the office and asked for the lock to be removed. My rent was fully paid on time. Within minutes an employee behind the counter informed me that I couldn’t come in there and be discourteous and that I had to leave. I was not being discourteous, I just wanted them to remove their lock. The employee who accused me of being discourteous within seconds was threatening me, verbally abusing me and told me that that he could move my belongings out of my storage unit within 24 hours. He identified himself as the new general manager. Three days later I had my storage unit emptied of my belongings after a different employee insisted that the computer said I had the wrong kind of lock. When she finally accompanied me to my unit, she saw that I had the correct type of lock and she removed the U-Haul lock. I will never use U-Haul again!!!

JERRY S.  |  Overall Experience 
Rating:
5.0

I showed up a little frazzled and the staff was so helpful and kind, way beyond my expectations. They worked with me to ensure I was so well taken care of. Thank you all so much, truly

Kim M.  |  First Impressions 
Rating:
5.0

Alex was super helpful, patient & friendly

laurel p.  |  First Impressions 
Rating:
5.0

The lady who helped me was very helpful to satisfy the customer she was awesome

george k.  |  First Impressions 
Rating:
5.0

Would recommend this Uhaul location to anyone! Great staff and property. Thank you for all you do!

BROOKLYN G.  |  Overall Experience 
Rating:
5.0

Everything was wonderful and everyone was so kind and helpful. I really appreciated the security of the building and it made it much more comfortable for my children and I to go to our unit whenever we needed to. The only thing that was a bummer was that the after hours access did not seem to work for us. A couple times we went and we couldn't get in. But other than that it was great! 🙃 Thank you!

sarah f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Davoud D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet J.  |  Overall Experience 
Rating:
3.0

Staff at this location are terrible

Robin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edee G.  |  Overall Experience 
Rating:
5.0

Very helpful and nice staff. Way to go u haul!

richard b.  |  Overall Experience 
Rating:
2.0

A lock was placed on my storage unit and I was told “come in anytime and we can take the lock off”. So Sunday I came in to get it removed and supposedly no one was able to remove it since they didn’t know were the key was. Well, I called in on Monday informing them that I wouldn’t be able to make it that day can they remove the lock. The women I spoke with put me on hold and Alexis had answered. I spoke with her about the situation and she said her staff was able to unlock it since they have access to the key and didn’t know why someone did do so. Now, I did get angry and frustrated and took it out on Alexis which i am sorry, but for future reference when someone goes to the unit and needs it unlocked everyone should be able to do so. No reason to have 4 people and nobody able to unlock a lock

Alex M.  |  Overall Experience 
Rating:
5.0

I went for a truck and one month storage was a good idea. Now I’m thinking get a bigger one 👌

Daniel C.  |  Overall Experience 
Rating:
5.0

A great experience!

Dave C.  |  First Impressions 
Rating:
1.0

Drastic reduction in access hours with zero notification and no return-to-normal access hours plan/date provided. I will never do business with UHAUL again.

Samuel I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUCIOUS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M.  |  Overall Experience 
Rating:
5.0

Extremely helpful staff & phenomenal customer service!

Sean B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Perry W.  |  First Impressions 
Rating:
5.0

Marcus was Very knowledgeable and helpful. Made the experience all the better.

William P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JORGE A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janet J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janet J.  |  First Impressions 
Rating:
3.0

I wish it was open later

Anastasiya Z.  |  Overall Experience 
Rating:
4.0

Manager helped me resolve issues of closing contract on my storage unit.

HELEN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RANDAL F.  |  Overall Experience 
Rating:
5.0

Friendly and professional service. We appreciate the help we received from this location they are great.

BROOKLYN G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tina W.  |  First Impressions 
Rating:
3.0

Move in was delayed because Uhaul could not locate keys to the available move-in units. This was a big inconvenience for us to wait to unload our trailer when we arrived after a long, tiring drive that day. We were not able to start moving into the unit until after they found the keys and then we were forced to return the trailer by ourselves after the office had closed and the staff had gone home. This resulted in an extra day charge for the trailer rental which we have disputed because they agreed to waive that extension fee due to this key problem that they were responsible for fixing.

Janet J.  |  First Impressions 
Rating:
4.0

Two item, no lights in each unit and it’s very dark. No elevator to the second level so we couldn’t get a unit with a larger door to move in larger items.

Jonathan S.  |  First Impressions 
Rating:
3.0

The lock was supposed to be provided for free for the storage but the staff told me they do not provide locks. Property insurance is supposed to be included but the staff told it does not. The price is only for storage. This is again confusing because in my reservation it was included.

Anton N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jospeh S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anastasiya Z.  |  First Impressions 
Rating:
1.0

I contacted the staffs over 5-6 times to cancel my storage unit. The Eaglewood store NEVER gotten back to me and still wanted to charge me for the storage unit. I called numbers of time and finally got that cancelled. The executive assistant who assisted me was not friendly!!! and trying to accuse me on lying about "I have already moved out my storage unit before taking a look at it"! but it turned out to be empty since a month ago! POOR service!!!

Hiu Yu T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myron D.  |  First Impressions 
Rating:
5.0

Great facility and awesome and helpful staff.

Liset A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rita r.  |  Overall Experience 
Rating:
5.0

I had a tough situation but this facility helped me out more than I can express. The world needs more people like this team. Thank you so much for all your help.

MISTY M.  |  First Impressions 
Rating:
5.0

Great storage experience..

Royce E.  |  Overall Experience 
Rating:
5.0

I never received a final optic my receipt

Charles M.  |  First Impressions 
Rating:
5.0

I would definitely recommend this location to a friend!!!

Michelle D.  |  First Impressions 
Rating:
2.0

Every time I removed my lock from the storage unit an alarm went off. I assumed that if someone was really concerned about that they would show up. Nope. It took 2 trips to get all of the stuff out of the unit. On the last load, I went into the office to cancel my rental. After waiting in a line that didn't move for over 30 minutes I decided to check and see if I could cancel online. Which I could. So I went back to the unit and took the requested pictures and submitted them. I also canceled my monthly auto payment (so glad I thought to do that). I then started getting emails and bills in the mail telling me that I was past due for my rental and that liens were going to be put in place. I emailed the location and got a response that it was an error and I wouldn't receive any more bills. Wrong again. The bills kept coming. I kept sending emails. When I tried to call the location to speak to someone I ended up hanging up after being on hold for 45 minutes.

Jennifer F.  |  Overall Experience 
Rating:
4.0

Safe place but layout is terrible….staff is great

JOHN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  Overall Experience 
Rating:
4.0

Everything was fine until I realized the uhaul place hadn’t checked my unit when I tried to close out. They were going to charge me for another month by mistake but other than that, once I brought it to their attention, everything went very smoothly!

JULIESA M.  |  Overall Experience 
Rating:
5.0

The staff was soo amazing and super helpful. Especially since the site said my reservation was canceled. I wish I was better with names and remembered the names of the two awesome woman who helped me!!!

TESSA R.  |  First Impressions 
Rating:
5.0

Very pleased! I’ve had bad experiences w uhaul, different location, but this experience was great!

Michael K.  |  First Impressions 
Rating:
3.0

The corporate office is super unhelpful, unclear, and rude. Would not work with anything but a local office.

kasey f.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

francisico g.  |  First Impressions 
Rating:
1.0

Should have enough trailers available

Daniel H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Julie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen D.  |  First Impressions 
Rating:
5.0

No problems moving in or moving out. Storage space was clean

ALEXANDER C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

McKenna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer P.  |  First Impressions 
Rating:
5.0

Excellent staff ask questions that were fully answered even took the time to walk with me to see the unit very nice experience thank you you all

Laura I.  |  First Impressions 
Rating:
5.0

Very professional staff,

Kimberly R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

galen T.  |  First Impressions 
Rating:
5.0

The uhaul team at the 2727 location is awesome. They do a great job! Went well beyond what was needed to assist me and my storage needs.

Matthew G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerardine R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cindy C.  |  Overall Experience 
Rating:
3.0

I canceled my unit before I moved in to unit . I asked for a refund of the 10 95 for renters insurance. . And the lady there said she took care of it for me . But online it looks like she just backdated it to 8/29 and then put move out date as 9/1 , which caused my refund of 10.95 to be gone and a balance of 0.00 . This is incorrect. Please call me at 720-603-5867 asap . Thank you

Walter Lee C.  |  Online Move In 
Rating:
1.0

I emailed the gm for a refund and haven't heard back as of yet. This was after the computer system messed up my access and made my rental irrelevant.

Nathan G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Janet J.  |  First Impressions 
Rating:
5.0

The front desk was so helpful! Our original unit size was not available so they worked with us to get the situation fix. They were so helpful!!

Michelle G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AMY M.  |  First Impressions 
Rating:
5.0

Charles was awsome you have a great employee in him. He was the reason it was a great experiance Thank you

TROY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRESTON S.  |  Online Move In 
Rating:
5.0

The girl who checked me in was amazing

Amber D.  |  First Impressions 
Rating:
5.0

We were renting a truck online and didn’t know you could reserve storage on the same transaction. This made it extremely simple! when we arrived to the facility we weren’t sure from the looks of the outside that it was going to work and then upon checking in realized we didn’t reserve what we wanted (we thought we were reserving a 10x10 on the main floor but it was on the 3rd) and the unit we wanted wasn’t actually available. We were going to try a different location but the man who helped us went above and beyond to help and accommodate us. He was very nice, explained things well, helped with the locks, and his customer service was a huge reason we didn’t move on to the next location. we were able to find a smaller unit on the main floor that still worked out and the experience was the best part of moving day! Thank you!

Jessica M.  |  First Impressions 
Rating:
5.0

Really nice looking storage facility.

David W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kay D.  |  Overall Experience 
Rating:
3.0

Spent too many hours trying to check out.

NANCY STEFANEK A.  |  Overall Experience 
Rating:
5.0

Extremely happy with how clean the facility is! Huge shout out to the custodial staff!!

Steven S.  |  Overall Experience 
Rating:
5.0

The manage Charles was amazing. He followed through on our requests and kept us updated. We’re so appreciative of him and his staff.

Sierra G.  |  Overall Experience 
Rating:
2.0

Computers were extremely slow. Was up there 2 hours longer than i should’ve been

taylor g.  |  First Impressions 
Rating:
5.0

Ryan was super helpful, very informative, and walked me through the steps/procedures throuroughly. Great customer service!!!!

Craig H.  |  First Impressions 
Rating:
5.0

Overall great experience

Claude S.  |  First Impressions 
Rating:
4.0

Everyone that worked there was so busy they couldn’t help very well when we needed it. That said, they were all nice and efficient.

Doris S.  |  First Impressions 
Rating:
4.0

The online process did not grant the free month. Everything else was a good experience.

Lalaine T.  |  Online Move In 
Rating:
3.0

On the Sunday we moved out we were the first storage customer into the facility and the smell coming from the restroom was horrible. The trash and mess was absolutely gross. I notified two different employees and one saw the mess and we made a comment that a homeless person probably spent the night in there. I sprayed an entire can of Disinfectant to kill the smell. When we came back around 3pm the restroom was still not cleaned and other storage customers were commenting and taking pictures and posting it on Facebook. The person who checked me in was absolutely polite and professional, a great employee. The rest on the facility was clean and well lit.

Robert S.  |  Overall Experience 
Rating:
4.0

This is by far the best storage facility experience I've had. Only issues I'd raise would be the parking lot was consistently hard to navigate, though I think that's noone's fault due to the place always being super busy and I think one would argue understaffed. All of my staff interactions were pleasant and they went above and beyond usually.

Byron L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria G.  |  First Impressions 
Rating:
4.0

A+ Management was able to help me and take care of my storage needs. They were very accommodating and the facility was always clean and accessible.

Jonathan J.  |  Overall Experience 
Rating:
1.0

No customer service. If you have a problem you are on your own. Call them and you will sit in hold for ever. I will never use uhaul ever.

Pete P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan R.  |  Overall Experience 
Rating:
5.0

Charles was very very helpful!

Sierra G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason A.  |  First Impressions 
Rating:
2.0

I had booked the storage 3 months in advance and still when I arrived at the location I was told they didn’t have availability for the size I was looking. I had to manage another booking with 2 different sizes and pay $80 more than what I initially was quoted. This is a ridiculous way of confirming there is storage available when the storage was not available

Nigam P.  |  First Impressions 
Rating:
2.0

Access code didn’t work, no doors were open other than a bay door that was left wide open and an emergency exit door that didn’t shut all the way. Found my way in through those only to set off the alarm on my unit when I opened it up because I couldn’t disarm it.

Justin H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liz N.  |  First Impressions 
Rating:
1.0

Had very difficult time competing the move out process. Everything was out of unit by June 2. Continued receiving charges for two cycles, even after completing walkthrough of unit with uhaul employee. He forgot to close out and complete the move out. I returned to the store after receiving the first unexpected charge, same employee said he forgot to complete the move out but would be doing it that day and refund the transaction. After not receiving a refund, I was charged again. Called the uhaul phone number and had to be placed on hold for nearly 40-minutes only to be told that since they can’t confirm the storage unit had been cleared out, there was nothing they could do except put in a complaint. He couldn’t give me a direct number to the store or manager. I had to go throw Uhauls Twitter Direct Messages where they were able to give me the direct line to the general manager (Phil). Phil answered the phone, he was helpful and immediately able to complete the move out and initiate a refund for the two cycles. Wasted a number of hours and work interruptions trying to get what should have been a very simple thing taken care of. Would have thought I would’ve been offered something beyond the $210 refund that was owed to me for all the effort and hoops I had to jump through. Likely won’t be using uhaul again for storage.

Bobby M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kesean R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabastain H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE S.  |  First Impressions 
Rating:
1.0

It took nearly 2 hours to get me into a unit. First my reservation couldn't be found. Then they didn't know exactly what units they had available. Then they tried to put me in a second-floor unit, when I had reserved a ground floor (there isn't an elevator). Then they couldn't find the mast key to open their own lock on the until to let me in. Finally, they just cut the lock off.

Jennifer F.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Lacy S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
4.0

Staff the evening we were loading was unprofessional.

Lonny S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Byron L.  |  First Impressions 
Rating:
5.0

I like the security system. It’s next level.

DAVID G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ray o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  First Impressions 
Rating:
5.0

My only problem is that my key card isn’t working, but staff has been great even though they’re crazy busy.

Sara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bailee m.  |  Overall Experience 
Rating:
1.0

Tube una experiencia muy me robaron. Y. Y perdí muchas cosas de valor y. Ehhienta de trabajo. De alto valor y. Y me dieron un trato muy mal. La Aseguranza y no tecupere nada. Porq no me quisieron pagar

fransisca o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN A.  |  First Impressions 
Rating:
5.0

Friendly and professional service.

Henry L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elicha R.  |  First Impressions 
Rating:
1.0

The night I needed to pack out I had no access. I had already been assured that it would be open and available until 10. At 8:15 my access was denied. I had paid someone to come help me move out and they were not available the next morning when I had to pack out by myself. Every time I went in to do a transaction in the office there was a line of people. Get more staff.

Todd M.  |  Overall Experience 
Rating:
4.0

Becky was very friendly and helpful!

andre g.  |  Overall Experience 
Rating:
4.0

The only reason I gave this rating is because it was very difficult to reach the staff by phone.

Andrea A.  |  First Impressions 
Rating:
1.0

Very pleasant staff. HUGE issue, I stopped into the location prior to setting up storage to see if it was what we needed. Looked at unit display for a 10 x 15. Had a garage door as display. Great. When we had a loaded truck with several trip to come. We were told that it would be a 10 x10 and an 10 x5 next to it. That would not work for what we have to store. Then it took a long time to find a 10 x 15 unit.. went to unit and that would not work because of small doors and we would not be able to get items into unit. Tried several to review. Then found out that was is display and what you have are totally different. BAIT AND SWITCH. The only place for garage doors is second floor . No elevator. That can't work, it is very heave what we are storing. Then GM called uhal down the road and asked if they had 10 x15 and they have outside entrance. OK but perferr instide. Went to the other location, and the cost was $40 more a month for non climate control. Was under the gun and had to do that. So not really pleased with UHaul. The Santa Fe location had insulation ripped on ceiling, asked to have fixed before loading unit. Did but will have to do it again as they only had duck tape. Then noticed after almost totally loaded that there are whole to the outside on bottom of wall, asked to have filled so pest (mice and rats) don't get in. The person at the desk doesn't really work the front desk. Rep at lunch left message at desk asking erh to call. Have yet to hear back a week later. HAve tried to call back goes to customer service and hours on the phone. This had been a horrible experience and VERY disappointed. The staff is very nice though. Now kinda stuck as we don't have the time and manpower to make another move to a place that actually. IT is so WRONG that you do the bait and switch

Sherry M.  |  Overall Experience 
Rating:
1.0

I was lied to about a promotion and given wrong information about having my first month free for a storage unit. The staff was not friendly and had no sense of urgency. I will not be returning to U-Haul as a customer.

alex p.  |  First Impressions 
Rating:
5.0

The national computer system went down and created a disastrous situation for us – we nearly had to give our business to someone else. But Ryan Hammack patiently overcame incredible adversity to ensure we were taken care of. If not for Ryan, I would have never used Uhaul again. Because of Ryan, I have new respect for Uhaul. I have been in customer service for decades and his kind of commitment is rare. Well done...

Christopher C.  |  First Impressions 
Rating:
1.0

I haven't been able to access the building or move in. I have tried 3 times and reached out to management twice with no response.

Ashton H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Keila H.  |  Overall Experience 
Rating:
4.0

Very friendly staff.

BRADLEY E.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Alexandra R.  |  First Impressions 
Rating:
5.0

Everyone was so helpful and kind. Everything is so clean. Thank you. Keep up the hard work to be the best place around.

MARY M.  |  First Impressions 
Rating:
5.0

AMAZING SERVICE!

ALEXA K.  |  First Impressions 
Rating:
5.0

Staff is incredibly friendly and the facilities are remarkably clean. The team there does a fantastic job.

MARC T.  |  First Impressions 
Rating:
3.0

When I first got my storage it was 24 hrs but that changed it to 7PM This will not work in my schedule

DENNIS M.  |  Overall Experience 
Rating:
1.0

I rented both truck and storage to pick my stuff and put it in the storage but the access card wasn’t active during the access hours so I had to return the truck with my stuff in it because I don’t have space for them ,that’s why I rented a storage .Second thing, I waited more than 30 minutes on hold to speak with a customer service representative and no one answered. It was very disappointed experience.

Saad A.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

deanne g.  |  First Impressions 
Rating:
5.0

Thank you for your efficiency. I will definitely recommend this place.

Angelica s.  |  Overall Experience 
Rating:
3.0

Move in was good but since, I’m not able to mange my accounts online.

Rick W.  |  First Impressions 
Rating:
4.0

Bentley

Dean R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devin B.  |  First Impressions 
Rating:
4.0

When I came in to get my lock, I had already completed the online reservation amd the gentleman helping me couldnt locate me even with the resv #. The whole process took way longer than expected and when it came time to get into my unit, the key card wouldnt work. I went back in to the office the office to get help amd wouldnt you know it, they could t find me yet again amd had to go through tbe whole process again.

Angela L.  |  Online Move In 
Rating:
5.0

One of the best experience I’ve had with how busy they’ve been and a great and very secure location. Fantastic staff as well.

Saysana I.  |  Overall Experience 
Rating:
5.0

Only thing that could use improvement is the phone support. When I call you guys, I could almost never get to anyone. It's like I was getting kicked over to a support center that always had wait times of >20 mins. So annoying.

Christopher M.  |  Overall Experience 
Rating:
4.0

solo un enpliado mujer se porto mal

Odilon R.  |  Overall Experience 
Rating:
5.0

Well done!!

john o.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
1.0

You guys are dirty thieves who can’t even run a uhaul facility. Learn to do your mindless jobs.

Harold B.  |  Overall Experience 
Rating:
3.0

Overall I was very pleased with my storage at U Haul. I only had to leave when access to the location was limited to a scan card. Being only able to enter the site with the scan card limited me to access only when I was in my truck, when i needed to get in and was in a different vehicle I could not. I shared this with the staff when the change was made but no other options were available.

John S.  |  Overall Experience 
Rating:
5.0

All the staff there was very friendly and very professional.

EDUARDO V.  |  First Impressions 
Rating:
5.0

Very good thanks

John O.  |  Overall Experience 
Rating:
4.0

I wish there were larger units, I have had to rent from other facilities for adequate space for my needs

Lisa K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francis O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander O.  |  Overall Experience 
Rating:
5.0

This was an amazing end of my trip. The front desk lady was very helpful in switching the unit I had reserved online to a ground floor unit right by the entrance! She gave us a very helpful tour and all the info we needed. After we unloaded we easily checked in our trailer with Austin who was very helpful! All around awesome experience to end our trip with!

Natalie B.  |  First Impressions 
Rating:
5.0

Ryan and his team are ALWAYS ready to assist and accommodate. We’ll run facility! Congrats

GERALD H.  |  Overall Experience 
Rating:
5.0

Even though this place is very busy on the weekends, the staff of three worked together to help everyone!

RONALD P.  |  First Impressions 
Rating:
5.0

The staff was pleasant and very helpful answering all my questions. Thanks for great service!

Francis S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

donald m.  |  First Impressions 
Rating:
2.0

I did NOT move out. Your system totally messed up and listed me as a move out and then split up my storage units. This still has NOT been resolved!

Leigh L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nora M.  |  First Impressions 
Rating:
3.0

Long line when entered...no trash cans for simple trash...dont like how you have a bunch of doors and halls to go down for your unit, would like to be able to drive up to it...also understanding its climate control....

Elizabeth A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christin d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LANAI G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Annie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ada M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARGO H.  |  First Impressions 
Rating:
5.0

The only impediment to the process I faced was a delay encountered when I was to unload my UBox and move it into storage. The UBox could not be accessed by the forklift while a semi was being unloaded. In hindsight I should have scheduled a definite time for the UBox to be moved. Otherwise the whole experience has been positive.

Charles T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amanda J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Madison O.  |  First Impressions 
Rating:
5.0

I moved to CO from out of state and UHAUL packed up my belongings into containers and brought them to the UHAUL center in CO where I rented a storage unit for nearly a year. The cost was a third of the price other companies charge. The entire experience was pleasant, professional, and timely. I’m so happy I hired UHAUL to move my household to another State.

Rosemary N.  |  Overall Experience 
Rating:
5.0

Very clean. Helpful & positive staff.

Beau C.  |  First Impressions 
Rating:
4.0

I moved out feb 27. Not sure why this says 4/1.

Michael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lars h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMEEKSHA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander O.  |  First Impressions 
Rating:
5.0

Janelle is amazing and knows her stuff...we dealt with 2 men who were not as knowledgeable. She is just great and knows her job well.....very helpful.

Mary K.  |  First Impressions 
Rating:
5.0

Handy storage unit, can be accessed at all times. They have furniture carts you can use to move your stuff as well.

Kendall A.  |  Overall Experience 
Rating:
1.0

When I returned the truck the new manager Steve Was rude and smelled like he had been drinking Alcohol the night before

Josue B.  |  Overall Experience 
Rating:
1.0

Never again i

VENUS W.  |  Overall Experience 
Rating:
3.0

The staff needs to be more helpful.

Mary e.  |  Overall Experience 
Rating:
4.0

The experience exceeded my expectations!!

Michael Y.  |  Overall Experience 
Rating:
1.0

Screwed up my pricing, as well as move out date when I made it very clear when I was moving out 2 weeks prior. Awful service. Wouldn’t ever use this facility again

Michael B.  |  Overall Experience 
Rating:
4.0

Thanks

Ronald C.  |  Overall Experience 
Rating:
4.0

Great manager

vic s.  |  First Impressions 
Rating:
1.0

I have a poor review as the manager Nicole as decline my right to 24 hr access and i was told to have that i would have to be a business owner an told there nobody above her to talk to

kristpher b.  |  First Impressions 
Rating:
5.0

I was very happy with our experience at this facility. Cole was excellent to work with and does a great job running the facility. I would recommend using this facility for storage or truck rental.

James G.  |  Overall Experience 
Rating:
5.0

The staff are friendly and do everything possible to be helpful 💕

Rosemary N.  |  First Impressions 
Rating:
5.0

Great job.

Edna B.  |  Overall Experience 
Rating:
5.0

Nicole was very helpful

Anna D.  |  Overall Experience 
Rating:
5.0

Great service! We showed up to arrange to get our Uboxes and they were able to get us set up right away, even got us a storage unit immediately. They were very helpful through the whole process!

Kendall A.  |  First Impressions 
Rating:
5.0

nice job

Don C.  |  First Impressions 
Rating:
5.0

Zachary was excellent, give him a raise immediately! Some of the very best customer service I’ve ever received. -Wolfgang Weber

Wolfgang W.  |  First Impressions 
Rating:
5.0

The facility is very clean and provided great customer service. Cole is the Storage Manager at this facility, she was very helpful and accommodating. The facility has very good security too.

James G.  |  First Impressions 
Rating:
4.0

Staff was helpful getting setup with storage and showed us around the facility to insure knew where everything was

Bryan K.  |  First Impressions 
Rating:
3.0

Service is extremely slow although their are plenty of employees hanging out!

Kirk F.  |  First Impressions 
Rating:
4.0

They are addressing the security issues with the homeless people in the area and getting things working. The employees are great, nice friendly and I would do business with them again.

Jamie C.  |  Overall Experience 
Rating:
5.0

I would gladly recommend this facility to my friends. I recently had a bad experience with another location. I have found this location to be friendly and the employees go above and beyond to help yo

rebecca b.  |  First Impressions 
Rating:
5.0

The staff and facility are outstanding!!

JOHN C.  |  Overall Experience 
Rating:
5.0

Next time do not forget to close my storage when i leave.

said y.  |  Overall Experience 
Rating:
2.0

These comments are about Uhaul as a company: NOT CUSTOMERCENTRICK Comment from Uhaul employee: "We don't run a shuttle service." All my things in storage at one place & I had to go somewhere for truck

Patrick S.  |  Overall Experience 
Rating:
3.0

We used our storage to the fullest extent. We paid extra for 24hr access had a couple of issue the last week and hit blamed for something we did not do. We got evicted and given a dead line that was..

jim h.  |  Overall Experience 
Rating:
5.0

From renting a truck to a storage unit you guys rocked it. Very well organized many of people behind me and you made my experience fast and very pleasant thank you again all of you at U-Haul!

Steve D.  |  First Impressions 
Rating:
3.0

The individuals at the desks were v helpful but the people helping with trailers and u boxes did not know many answers but would say they did- saying "I'm sure its fine" is not a good answer.

Vanessa Z.  |  Overall Experience 
Rating:
5.0

I didn't visit the facility but Jennifer was great...very helpful and friendly. Ubox was delivered and picked up on time.

Nancy T.  |  Overall Experience 
Rating:
3.0

I actually don't know the answers to these, since my box was delivered to me and I didn't go to the facility itself, but the first person who called me said he was going to call me back and didn't

James H.  |  Overall Experience 
Rating:
5.0

The delivery person Jennifer was outstanding.

Brenda Bee C.  |  Overall Experience 
Rating:
5.0

Great service and a great driving experience as well!

Ronald C.  |  First Impressions 
Rating:
5.0

Very careful with moving, very courteous

Jade L.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff, good customer service, clean facility.

casey a.  |  Overall Experience 
Rating:
4.0

process went smoothly from drop in Chicago to pick up in Colorado

DIANE A.  |  Overall Experience 
Rating:
5.0

Everything went as smoothly as it could.

alan f.  |  First Impressions 
Rating:
5.0

Received excellent customer service from Jeremy Wiese, who impressed me with his knowledge and courtesy. Also, the setup of the storage facility is excellent.

Robert L.  |  First Impressions 
Rating:
1.0

I did not visit this location, but had an extremely hard time getting help regarding a billing issue. My calls were not returned in a timely manner and staff was willing to help.

ANGELINA R.  |  Overall Experience 
Rating:
4.0

The young man that helped me, I think it was Kyle, was excellent. He worked efficiently and answered my questions. Super friendly, great employee.

John F.  |  First Impressions 
Rating:
5.0

Thw UHaul dispatchers were especially helpful and flexible. Great folk to connect with!

judith g.  |  Overall Experience 
Rating:
4.0

The public bathroom needed to be cleaned, but other than that the staff was friendly and the place was good.

Tasha H.  |  Overall Experience 
Rating:
5.0

The team was responsive to my needs and got me going once I came in.

Steven W.  |  First Impressions 
Rating:
1.0

Jeremy need to be replace I spent 25 k over the last year with your company. I would still be a customer.the other employees are great phones are never answered and it seams like employees are working

VINCE K.  |  Overall Experience 
Rating:
4.0

Charlie did a good job helping me get a storage room even though it was his first rental. The process went too slowly because this location is busy and understaffed. Tyler helped when not busy.

Pam H.  |  First Impressions 
Rating:
1.0

No one on the staff could effectively use the computer. It took forever to pull up my information and errors were made every time. Please train your staff!

Laurel B.  |  Overall Experience 
Rating:
5.0

The staff was seriously incredible. Moving is stressful. They made things easy

Cody N.  |  Overall Experience 
Rating:
5.0

The free 1-month storage with one-way truck rental was a huge benefit for me and my family. Thank you for helping to make my move a lot more convenient and with some $$$ savings!

JOHN C.  |  Overall Experience 
Rating:
5.0

Good job.

Marie B.  |  Overall Experience 
Rating:
5.0

The General Manager Alexander was extremely professional and accommodating in meeting my storage needs. The facility was extremely clean and well maintained. I would recommend this Englewood storage

Johnny R.  |  Overall Experience 
Rating:
2.0

Staff was consistently rude, unhelpful & condescending. We would not recommend this place to anyone for that reason. The rest of the facility was great.

Lance M.  |  Overall Experience 
Rating:
4.0

I think your new online system is slowing down your excellent staff. Every time I needed to access it move my storage box, your Staff were very helpful but the computer caused problems

William M.  |  Overall Experience 
Rating:
5.0

The GM was extremely helpful when I returned my U-box. I was dropping off the box before the location opened and he arrived early. He went out of his way to help me take the trailer off the hitch.

Timothy D.  |  Overall Experience 
Rating:
2.0

Employees didn’t listen, seemed to not know what they were doing. I waited over 45 minutes past my appt time to retrieve my boxes.

Anna F.  |  Overall Experience 
Rating:
5.0

Easy way to move.

tom h.  |  Overall Experience 
Rating:
4.0

Staff did a good job.

Richard S.  |  Overall Experience 
Rating:
5.0

I would like to thank Mr Xander Marshall, for his professional services, his friendliness, and his great attitude towards pp who came in contact With him. He is a great asset to the company. Thx

packy k.  |  Overall Experience 
Rating:
2.0

This was the most disorganized group I’ve ever worked with and I move frequently. I didn’t get any clear answers on when I would receive my Ubox until I demanded the most senior person contact me.

cynthia g.  |  Overall Experience 
Rating:
5.0

We received excellent service. They were careful to make sure we understood all of our options and that all was as we needed. Highly recommend this location!!

Heather D.  |  Reservation 
Rating:
5.0

Both men we worked with were wonderful. They made sure everything was i order for us.

Heather D.  |  Reservation 
Rating:
2.0

Already responded....

Mitchell W.  |  Reservation 
Rating:
5.0

Good service

dylan c.  |  Overall Experience 
Rating:
5.0

I did not go to the actual store. But my Uboxes were well taken care of

Robert l.  |  Overall Experience 
Rating:
5.0

Good value

Gilbert G.  |  Overall Experience 
Rating:
2.0

The staff was not very helpful when we had issues with delivery schedule, they were in fact rude, they just kept saying "There's nothing we can do"!!!

CHRISTOPHER S.  |  Overall Experience 
Rating:
5.0

The manager Xander is awesome! Very helpful and always makes my experience great when I have any issues or concerns.

Kellie R.  |  Overall Experience 
Rating:
5.0

The manager, Xander was wonderful. He was so very helpful. He went above and beyond to get our Containers delivered by driving them himself. Excellent!

Jeanne A.  |  Overall Experience 
Rating:
5.0

This is a wonderful service.

Julie B.  |  Overall Experience 
Rating:
5.0

Thanks for helping me since 2015...the lites were not on in the ceiling in my unit1237..great place to park your stuff .hugs to all..have a great day

SHERLEEN L.  |  Overall Experience 
Rating:
5.0

Been a customer for years and will continue to do so. Thank you!

Beverly C.  |  Overall Experience 
Rating:
5.0

Your service is great. My only regret is the price of mileage. Just getting to and from storage one time doubles the cost. Discouraging for me.

Jennifer S.  |  Reservation 
Rating:
5.0

Fantastic service

John E.  |  Reservation 
Rating:
4.0

Good job

pedro f.  |  Overall Experience 
Rating:
1.0

Charged account for additional month and listed wrong move out date. Horrible office staff gives customers the run-around. Mistakes not corrected. Calls not returned. I will report to BBB.

VALERIE O.  |  Overall Experience 
Rating:
1.0

I have NEVER been in this location. I have however used U-Haul and have filled out this questionaire for recent services. You had 3 days to call me re: my bad experience and you never did :(

Scott P.  |  Overall Experience 
Rating:
5.0

Moving with the pods is so very very easy Thanks Uhaul!

catherine w.  |  Overall Experience 
Rating:
1.0

This was the worst service experience I have ever had. The facility was unaware where my Ubox was, multiple times they were unable to help me & once delivered it was bolted shut & unable to be opened

Megan R.  |  Overall Experience 
Rating:
4.0

I brought my loaded U haul into the Englewood facility on Sunday 10/7/18. I was helped right away by a young woman who hooked me up with the storage locker, but it took three tries. Nice facility.

Gerardine R.  |  Reservation 
Rating:
5.0

They franchise was great but the ubox experiences were horrible. Pods dropped off a day late, pods picked up two days early after confirming pick up date with Uhaul management.

Jeffry S.  |  Overall Experience 
Rating:
3.0

Gentleman that checked me out was amazing. Who ever closes at night treats customers poorly!

Anna P.  |  Overall Experience 
Rating:
5.0

Nothing to find fault with. Easy access, helpful staff, and clean facilities.

Leslie A.  |  Overall Experience 
Rating:
2.0

Staff was very rude and lazy. I saw employees standing at the door talking while there was a line of customers being completely ignored. Staff was just very rude and blunt, lacking customer service.

Isabella Y.  |  Overall Experience 
Rating:
4.0

The UHaul computers and computer system are awful. Computers freeze frequently, and had some scheduling issues because changes to delivery schedule did not get from facility to delivery accurately.

Meredith R.  |  Overall Experience 
Rating:
5.0

Great facility and staff was always so helpful.

Loralei M.  |  Overall Experience 
Rating:
5.0

The employees were very helpful and kind. Thank you!!!! p.s. The storage units are very clean. I'd recommend them.

Beverly C.  |  Reservation 
Rating:
5.0

Used this facility for 2 yeas and never had any issue,sometimes the staff is so busy with needing to move trucks and all that, you may be waiting for a bit if there is one person working.

Richard G.  |  Overall Experience 
Rating:
1.0

worst experience from the first day.

selena A.  |  Overall Experience 
Rating:
5.0

Everyone at the Englewood Uhaul was amazing! Chris and Zander were so helpful. They treat people like people. The personal care with which I was treated was remarkable. I would highly recommend them!

DHEEPA S.  |  Overall Experience 
Rating:
3.0

The delivery of my storage pod was great. Everything arrived ok. But I won’t use U-Haul again. The pod arrived pretty bruised on the outside. Thankfully nothing inside was damaged. POD next time

Michelle B.  |  Overall Experience 
Rating:
5.0

Found the padlock on my u-box broken (no face)

Jesse A.  |  Overall Experience 
Rating:
1.0

I have tried multiple times to contact this facility with no response. I would never use u haul again, and I would definitely not recommend to my friends.

LINDSEY J.  |  Overall Experience 
Rating:
5.0

The staff here was super helpful, especially since the online system didn't take my reservation correctly. Everyone was super friendly and quickly helped me get my Ubox out of storage.

Jacqueline R.  |  Overall Experience 
Rating:
1.0

The worst company I have ever dealt with in my entire life!!! From start to finish U haul has screwed up. I have written complaints and made numerous phone calls. I am now contacting my lawyer

Debra T.  |  Overall Experience 
Rating:
2.0

There was confusion on which U-Boxes boxes to be shipped were in our order. Contacted main office which was in contact with you. Never were informed if order was corrected before shipment.

Laurie S.  |  Overall Experience 
Rating:
3.0

ANN YU was the most helpful person I’ve come in contact with at uhaul. My box was going to be 6 days late but Ann helped me get it delivered after the 3rd day. Very patient and understanding

Casey H.  |  Overall Experience 
Rating:
5.0

Staff was helpful, available, calm, and professional.

sandi m.  |  Overall Experience 
Rating:
2.0

I made a reservation and they changed my time. They were very unhelpful and did not return my calls.

Kelly F.  |  Overall Experience 
Rating:
5.0

The service was excellent! Thanks, Pat Edwards

Pat E.  |  Reservation 
Rating:
4.0

Really friendly staff and great experience! There was quite a bit of confusion over the phone during this moving process, but when I finally talked to the actual location, they worked it out.

Caitlin M.  |  Overall Experience 
Rating:
5.0

Excellent customer service

kiara r.  |  Overall Experience 
Rating:
5.0

Helpful staff

nelle c.  |  Overall Experience 
Rating:
5.0

Very organized place. The staff was very courteous

michael h.  |  Overall Experience 
Rating:
5.0

A huge shout out to the store Manager, a great fellow who really puts the customer first. Extremely hardworking and patient with all of the situations. Would definitely recommend this location!

Jagadeesh M.  |  Overall Experience 
Rating:
4.0

Good place

chance c.  |  Overall Experience 
Rating:
1.0

My UBox was not ready after I booked online, emailed confirmation, and called 30 minutes prior. I have to entirely reschedule my move because of this. Highly inconvenient and frustrating!

Heidi S.  |  Overall Experience 
Rating:
5.0

First utilization of Ubox. Seemless! Thx much

walter m.  |  Overall Experience 
Rating:
4.0

Need to fix your Ubox process. Online process and you also need to train your employees on the Uboxes. Price is great, process is horrible!

CHRIS A.  |  Overall Experience 
Rating:
4.0

I didnt like the hours i could access storage and to get the 24 hour access you had to pay more. All employees were very helpful though.

Ambrea M.  |  Overall Experience 
Rating:
5.0

i was impressed with the courtesy and professionalism of your staff especially Isiah and his willingness to accommodate me.

Pat R.  |  Overall Experience 
Rating:
4.0

None needed. They were great.

Brian W.  |  Overall Experience 
Rating:
2.0

Primary issue was cust service.They double booked me on my delivery date and forced me to re-schedule, boxes were delivered with bolts that needed removal, I had duplicate charges that need refunding

Bret H.  |  Overall Experience 
Rating:
5.0

great experience here. The staff was very helpful.

Robert B.  |  Overall Experience 
Rating:
3.0

Delivery driver was great. Pod delivery date was missed with no offer of $50 a day credit received back. I had to call to verify it was coming no call in advance of the delayed dates. D- Experience

Blake S.  |  Overall Experience 
Rating:
4.0

It took about half hour waiting on the phone to get help.

john s.  |  Overall Experience 
Rating:
5.0

Great experience!

Penelope S.  |  Overall Experience 
Rating:
5.0

Only had Uboxes delivered but service was fantastic!

Adam W.  |  Overall Experience 
Rating:
5.0

This facility turned what was starting to be a frustrating horrific UBox experience into an easy & satisfying end result

DIANE B.  |  Overall Experience 
Rating:
5.0

Very convenient location for me. Always clean. Like the recycle/reuse area. Staff always friendly & helpful. Thank you!

Noelle B.  |  Overall Experience 
Rating:
5.0

I used a pod for storing furniture while we sold our house the delivery and pick-up were no hassle at all. The young woman that delivered the pod was very friendly and professional.

Kaye S.  |  Overall Experience 
Rating:
4.0

The owner of this facility and Isaiah were very friendly however, my experience with Moving Help was absolutely awful.

Brianna b.  |  Overall Experience 
Rating:
5.0

Isaiah was very knowledgeable, courteous and prompt. He has it together and realized the value of customer service! What a high performer you have there.

Christopher L.  |  Overall Experience 
No reviews have been submitted for this location.

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