Customer Reviews for U-Haul Moving & Storage of Elmira

3,043 reviews

2494 Corning Rd   Elmira Heights, NY 14903
(Miracle Mile, Next to Salvation Army)

(607) 796-2621

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(607) 796-2621

2494 Corning Rd
Elmira Heights, NY 14903
(Miracle Mile, Next to Salvation Army)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy return no problem

Denise S. 
Rating:
5.0

Very helpful staff

Robin V. 
Rating:
5.0

Customer did not leave a comment.

Candris M.  |  Overall Experience 
Rating:
5.0

All good

Donald P. 
Rating:
4.0

Customer did not leave a comment.

Ann A. 
Rating:
5.0

Customer did not leave a comment.

Jordan F.  |  First Impressions 
Rating:
4.0

Smelled horrible of cigarettes. Young lady VERY NICE, however confusion as to if I had to be back literally in 24 hours to be charged extra day or closing time next day. Girl said 2pm next day, young man said I was good till 7 pm next day which was closing time. Mattered in this case cause I rushed to have truck unloaded by myself to meet 2pm deadline when according to man I had till 7. Thank you

JOHNE L. 
Rating:
5.0

Kudos to The Entire Crew... Smooth Operation from start to finish... The entire operation was totally professional, clean building and organized with stocked equipment readily visible and accessable. Total fans of this U-Hual location.

Marc G. 
Rating:
4.0

Customer did not leave a comment.

Thomas S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joanne W. 
Rating:
1.0

Do not use this location. They admitted at the counter that they scam people and will charge them another way to get more money. Whether it's in miles or gas. They are also very disrespectful. They will swear at you instead of resolving a problem

Kaylana B. 
Rating:
5.0

Customer did not leave a comment.

Phillip P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Awesome service!!!

Gregory W. 
Rating:
5.0

Technician Erica at check in and pickup was extremely helpful and knowledgeable of the equipment. Her customer service was Excellent. If I owned the business, I would certainly make sure to keep her as an employee!

Timmothy D. 
Rating:
5.0

Very good customer service vehicle was very clean and very nice employees

Donald P. 
Rating:
5.0

The staff is always friendly and very helpful.

James L. 
Rating:
5.0

Note: the cargo van was clean, but had a strong cigarette odor inside.

Lauren D. 
Rating:
5.0

You should allow customers to submit photos prior to taking the rental.

Jeremy K. 
Rating:
4.0

Customer did not leave a comment.

Rodney M.  |  First Impressions 
Rating:
4.0

Better rodent control in the storage areas

Susan M. 
Rating:
5.0

Erika and the rest of the staff that assisted me were AMAZING!! Great job!!

Harold O. 
Rating:
1.0

Customer did not leave a comment.

Joseph T. 
Rating:
1.0

Nice infested , 90 % of my stuff got ruined

Amani M.  |  Overall Experience 
Rating:
3.0

Took an extra $55 dollars trying to say we didn't put gas in

Branden H. 
Rating:
5.0

Every time I needed to interact with staff, I was impressed with their helpfulness, knowledge, and professionalism. I was very happy with the facility.

Anne C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Noel S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Noel S. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

I had to add another day and the guy was very polite and helpful

Dixie R. 
Rating:
5.0

Customer did not leave a comment.

Phillip P.  |  First Impressions 
Rating:
3.0

I came to pick up the u-haul at 8am truck was not warmed up so windshield was frosted over had to sit in cold truck and wait. Was also sent to find truck on my own and employees were standing around. The gas gauge was actually on 3/4 of a tank in the line! But had it on paper work it was almost full tank. Couple workers honestly seem like they have better things to do than work

Zebb W. 
Rating:
5.0

Tech runs slow, on my computer, and in the store, everything else was clean and Rep was pleasant.

DANIELJ D. 
Rating:
5.0

Customer did not leave a comment.

Lauren D. 
Rating:
5.0

The staff has turned over completely from the last time I used Uhaul services. I thought everyone was very helpful and my check-in and check out was very speedy, which I really appreciated. You have a great staff in place and they really know what they're doing.

Marianna R. 
Rating:
5.0

They did a good job.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Ken T. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Highly recommend this location. The staff members were very professional and friendly. The staff member that helped me was great very good at her job. Very knowledgeable and helpful. Made the whole experience a pleasure.i will definitely go back in future. Thank you Allison your Great

Gene S. 
Rating:
5.0

Customer did not leave a comment.

Ashley W.  |  Overall Experience 
Rating:
5.0

You were very nice about everything. Thankyou!!!

Mary P. 
Rating:
5.0

Customer did not leave a comment.

FRANK K. 
Rating:
1.0

Alternated died after grabbing truck, and the lady for emergency roadside was very rude and u pleasant, me and my child almost was in a wreck and stuck in the road with no help. Had to get someone to come get us, the gentleman whom was at the U-Haul location was very helpful but it was a very bad experience as we lost 6 hours into moving

Brandy B. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Elise B. 
Rating:
5.0

I believe the technician came out very nice didn't catch his name there was a ride customer in there and handled very professionally was a great experience overall

Joe F. 
Rating:
5.0

Customer did not leave a comment.

terina H. 
Rating:
5.0

Customer did not leave a comment.

rebecca b.  |  Overall Experience 
Rating:
5.0

Very friendly and knowledgeable staff. Fast and very simple return process. Highly recommend this location

Michael S. 
Rating:
5.0

The staff was courteous and helpful, made the move smooth, and demonstrated thorough knowledge in terms of questions I had.

Michael F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  Overall Experience 
Rating:
4.0

The staff were very helpful a

Scott B. 
Rating:
5.0

We were greeted with a smile and a quick processing of the rental truck.

Chester H. 
Rating:
5.0

None

Marilyn D. 
Rating:
5.0

Overall good experience however the truck had only 1/4 tank of gas which was very inconvenient.

Cheryl T. 
Rating:
4.0

Customer did not leave a comment.

Ellen D.  |  First Impressions 
Rating:
5.0

Staff was excellent &. Very flexible . No complaints whatsoever. Very very professional 🚛

jacqueline p.  |  Overall Experience 
Rating:
5.0

The staff were nothing short of phenomenal to me! They were quick to get me set up and on the road as well as quick to unhook the trailer on the return! The store was clean and tidy everything was organized!! I will definitely use their services again in the future!

Corina P. 
Rating:
3.0

Customer did not leave a comment.

Jessie F. 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
3.0

It isn't the drop off location I'm upset with it's the U-haul bait & switch.

Leslie M. 
Rating:
4.0

I could've been instructed at check out by representative that I was to expect a text with further instructions regarding the confirmation of license plate and condition of truck, to be completed before leaving the U-Haul store front. I didn't see the text until about half way to the house and when I tried to click on the link to complete the request it wouldn't let me, stating I had to be at the U-Haul store. I wasn't about to drive all the way back there and add more unnecessary miles. Thankfully I was able to complete truck return thru the app successfully.

Tiana C. 
Rating:
5.0

The people at this facility are awesome. When I show up there I can have some innocent fun with everyone. They are all very pleasant to interact with. It makes conducting business an enjoyable experience.

Lawrence H. 
Rating:
1.0

I told the employee I had to move from Erin ny to Elmira by. It's 18 miles one way and he only gave me 40 miles so when I returned the vehicle I was charged 50 extra. He was told we're moving our house to the new location I had to take two trips. I'm very upset that he only gave me 40 miles. Very very upset

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Donna Y.  |  First Impressions 
Rating:
3.0

The truck was old, sounded like it had a manifold or muffler issue, had many broken vents, Interior was dirty and sticky, smelled heavily of cigarette smoke, etc. Luckily this was only a quick in-town move. I would not have trusted this truck to go for an out-of-state move.

Paul P. 
Rating:
5.0

Good job Scott thanks.

JASONE C. 
Rating:
4.0

They were very pleasant to work with

Wayne G. 
Rating:
5.0

We were pleasantly surprised to find you have alarms tied to each unit - that gives us peace of mind. Also, swiping a card to open the door is infinitely easier on a big move than entering a code every time as with other storage units we have used.

James L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

Edward W. 
Rating:
3.0

Too far from location. Be careful where they “ask” you to return equipment

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
1.0

I have made a complaint to you before, but I am still not satisfied with the call I got from the UHAUL location. There was no chance to get it resolved. I was talked down to as if I were being scolded and told that I have to accept the situation. No discussion or attempt to make it right. To date the money taken illegally from my brother's account is not replaced. If nobody recalled the phone call I placed to rent the truck then why did you keep sending me notifications to my phone? I'm going to state my issue and I don't want the inconsiderate woman to call me back. She billed the entire amount to my brother's card when I was given permission to rent it after the second day that my brother had it. My card was even shown in the UHAUL app along with my phone and my address. What is it going to take to get someone else to check the records and get it straight? Merry Christmas my brother is still not speaking to me and all because the people at UHAUL made this error and they refused to correct it.

Moharter R. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

You are the best! Stay good.

George T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie F. 
Rating:
1.0

The equipment was not cleaned at all. There was cigarette ashes all over. Worst customer service and experience ever

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

IDA T. 
Rating:
4.0

Customer did not leave a comment.

Aaron C. 
Rating:
4.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Awesome service

GLENDA S. 
Rating:
5.0

Customer did not leave a comment.

Shelly M. 
Rating:
5.0

Two separate rentals, four different employees interacted with. All were friendly and courteous

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

Great service. Trailer was ready when we arrived. We were running late and they accommodate us.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

DON N. 
Rating:
5.0

Friendly and efficient service

Brian H. 
Rating:
4.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Carmen F. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

I left my cell phone in the truck and called to check. By the time I got there they had retrieved it and brought it to me.

Rick B. 
Rating:
5.0

windows needed cleaning in and out.. staff was friendly and very helpful.. the selection of vehicles was great.. I live in NE Pennsylvania and they are terrible.. will deal with this location in Horseheads from now on!! easy check in and out and very reasonable rates!!! thank you!!

Kristina K. 
Rating:
4.0

Customer did not leave a comment.

Andrew F. 
Rating:
5.0

Fantastic Business. The young man who worked there was awesome & so helpful. Every Business should have an employee like him.

Marcia D. 
Rating:
3.0

Customer did not leave a comment.

Leo M. 
Rating:
5.0

Customer did not leave a comment.

Roland S. 
Rating:
4.0

Customer did not leave a comment.

KENNETH C.  |  Overall Experience 
Rating:
2.0

Was fine storing our things. When we returned to move out a month later mice had chewed through boxes poop and pee on all our stuff. People were moving into storage unit had the entire from walk way coming out the doors full of their stuff and had to try moving through to get to the U-Haul truck we rented. Was not a easy move out and cleaning all our belongings

chriS p.  |  Overall Experience 
Rating:
5.0

Everything happened as it should. No complaints. Clean facility.

Jethro S.  |  First Impressions 
Rating:
5.0

Not sure why I was charged so much.

Teresa O. 
Rating:
5.0

Customer did not leave a comment.

Bryant A. 
Rating:
5.0

Customer did not leave a comment.

Johnetta W.  |  Overall Experience 
Rating:
4.0

Something has recently changed at this facility. It smelled of animal urine on both the first and second floors. There was a huge amount of mice feces in my unit -- the first time ever -- and I've been at this facility for years. There were dead flies and wasps readily visible in the hallways, and the bathrooms had not been serviced and smelled. This facility is usually pretty full yet there were numerous ready-to-rent units. What happened? I think this is the only climate controlled storage in the area.

Cheryl J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

So easy and economical!

Gregory G. 
Rating:
5.0

Customer service, facility - store and rental vehicle layout - were easily accessed, clean and logistically sensible. They changed the rental plan after return to one that charges more for the vehicle, but gave me free miles and a lower mileage rate, saving about 20% of my estimated cost. Comment on the vehicle - the tail lights didn't work, brake lights did. I switched driver to my son, and we didn't realize the tail lights weren't working until our return trip to the store. It was a cargo van.

Ruthanne C. 
Rating:
4.0

Clean up the garbage near your storage building. There is an entire bag of prescription drugs and drug bottles on the sidewalk near the entrance on the loading dock. Extremely dangerous!!

Jason R. 
Rating:
4.0

The $100 hold for using equipment takes way too long to reimburse. I still haven't gotten it back yet

Briana A. 
Rating:
3.0

I never got my down payment or deposit back they offered me a deal that if I came back with a quarter tank I'd get $45 off my bill and I never got that neither I would like my money back

Frederick B. 
Rating:
5.0

Customer did not leave a comment.

Gregory B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
2.0

Boxes were a day late. I was told I'd not be charged for delivery because of this and was anyway. Then I was told I needed to go in person to the store to get a refund. Every other company can just refund to a card. I will say, Danny was awesome. If I was just dealing with him the entire time, I'm sure everything would have been fine.

Pat H. 
Rating:
5.0

Thankyou for making this experience easy.

MARY P. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

benjermain S. 
Rating:
5.0

Customer did not leave a comment.

cinda R. 
Rating:
5.0

You guys did great! Thanks for the help. There was a minor hiccup and they took great care of me. Highly recommended!

Brian A. 
Rating:
5.0

I've had hitches installed in Florida and in NY. This location is amazing - the installer went above and beyond to make it awesome for me, and I really appreciated his work!

Alasdair N. 
Rating:
4.0

Customer did not leave a comment.

Deanna D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deanna D. 
Rating:
5.0

Customer did not leave a comment.

Daniel L.  |  Overall Experience 
Rating:
5.0

Everything was soo good

Amber F. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karlie R.  |  Overall Experience 
Rating:
5.0

Very helpful choosing unit that met my needs. Really liked the sliding loading door vs the overhead one where my older unit is.

PATRICIA N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary R.  |  Overall Experience 
Rating:
5.0

Very orderly process for rental. Building feels very secure. Well lit, carts available, big elevator and hallways. Clean storage units. Highly recommend

Greg K.  |  First Impressions 
Rating:
5.0

Only use the pros

George T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

richelda p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim D.  |  Overall Experience 
Rating:
5.0

Unused storage time should be refunded

timothy f.  |  Overall Experience 
Rating:
5.0

The staff were all so friendly and very very helpful. My experience here was amazing. The self-storage is impeccably clean, staff instructions were so clear we had no trouble at all. All the staff who I dealt with made such a stressful time more bearable. There’s a great crew working there, thank you for everything!!!!

melissa r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory B.  |  First Impressions 
Rating:
3.0

Went Saturday, September 2, 2023 to remove my belongings to take to my new apartment. My entire storage unit with ALL my furniture and belongs was covered with rat/mice urine, poop and they had chewed holes in my mattress and box spring, ate parts of my gel mattress topper. Chewed through plastic bins/containers and the list goes on… reported to the employee at this location and he stated “we have ORKIN PEST CONTROL here every week and all his answers were “ yeah, yeah, yeah “ then told me to call the manager Ericka… so I called and got no answer and that the “mailbox” was full. I will pursue retribution for our damages and other costs incurred.

Maureena W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  Overall Experience 
Rating:
5.0

Great experience - good units and very comfortable on moving day. Erika Finch is fantastic. She was a great help, and offered kind service. She was considerate of our needs. She is a model employee for your company..

Kevin C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kendra S.  |  Overall Experience 
Rating:
5.0

This place is everything you could want in a storage unit.

Karin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley W.  |  First Impressions 
Rating:
3.0

It was hard to get ahold of someone in the store sometimes. You would be waiting inside for bit for someone to come to the counter. Maybe short staffed at times.

Whitney R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yuntao P.  |  Overall Experience 
Rating:
5.0

thank you

Steven F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adaeze O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

julie p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allison C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard B.  |  Overall Experience 
Rating:
5.0

I have used this location several times over the years. This was my first time using the app. The on-site staff as well as the online staff were extremely helpful with all my questions!

Linda W.  |  First Impressions 
Rating:
5.0

There is not enough time or space here in this little box for me to say all the good things I might wish to say about Erika Finch and her wonderful staff. I've had Climate Controlled Storage Units in more than a dozen States, and U-Haul has always been my first choice when available. But today, I am sitting in Elmira, Chemung County, New York. Erika is by far the sweetest and the best Manager of any U-Haul Service Center or, of any "Competitor Wannabe" that I have ever encountered. Professional and Friendly do not begin to cover my experience with this particular Store, and I know all my belongings are as safe as they would be behind the steel doors at Fort Knox.

Watson W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adaeze O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rory p.  |  Overall Experience 
Rating:
5.0

The staff is extremely friendly and helpful. The facilities were always clean. I even rented a van and it was a wonderful experience. If I need to rent storage in Elmira again uhaul will get my service.

Anissa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARGARET L.  |  First Impressions 
Rating:
5.0

The 2 young staff that were working that evening, which one was training, were beyond excellent! Extremely patient, wonderful attitudes, especially being at the end of the day, knew their role..answered every conern , question I had snd then some! The best customer service I've ever had or known and ever seen. I hope the 2 staff menbers are benig recognized for their awesome performance!

Billie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barb h.  |  Overall Experience 
Rating:
1.0

I moved out 3 days after I moved in, I was still charged for the next month, refunded the next day then charged the next then refunded then charged this happened for multiple days, I will never rent uhaul again, not to mention the trailer I rented had a big hole in the roof and my stuff got soaked. This was an unacceptable experience

Casey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abraham J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana M.  |  First Impressions 
Rating:
5.0

The manager is SO friendly and efficient. She is an asset to your company. Great service, very efficient. Also the place is clean - even the bathroom! Tremendous place

Kevin C.  |  First Impressions 
Rating:
1.0

The staff on the day I moved in: The gent helping me was new and having difficulty (he was vey polite and did his best). When he asked for help the other guy (who ignored me from the time I walked in) was beyond rude and useless!! Fast forward to paying storage fee, I was unable to pay online, showed $0.00 due. I live 1hr away so when I went to unit to retrieve things and pay my bill the same young man who helped day 1 tried to help, still unsure of the computer aspect of things called for the manager for assistance. She was very unpleasant to say the least! She did however wave the late fee while scolding me for being late. It was at that point I knew I would be moving out!!!! The lighting is HORRIBLE!!! I understand having motion lights in place. You don’t wanna pay electric or lights to be on 24 seven if people are not utilizing them however I should not have had to walk almost to the complete opposite end of the hallway to activate the motion lights so I could see to get into my unit, I also should not have had total darkness while in my unit because the motion lights went out. Lights should be activated during the login process. When you enter your access code, whether it be by swiping a card or punching in your number on the keypad it should automatically Turn the lights on in the sector and what your unit is in and they should stay on until you punch out with your code Although, for the most part, the facility was clean it was noted that not all floors were swept on a daily basis. I didn’t realize that I lost some thing off of a piece of furniture to eat prior to finding yet on the floor outside of my unit which indicates that the floors had not been swept.

Christine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua C.  |  First Impressions 
Rating:
3.0

The employees were less than helpful when my partner was having issues getting into our unit

Michael H.  |  Online Move In 
Rating:
5.0

I can’t say enough about the Uhaul facility, staff, and service. Definitely a well run, organized, convenient, and clean operation. Thank you.

DEEDRA D.  |  Overall Experience 
Rating:
5.0

Ms Erika Finch was the best. She was attentive to my situation and offered to go out of her way to help me and accommodate me. I realized that she did not have to do this as it was end of the day at closing time and also end of the week- on Sunday. She was a gem and I truly appreciate people like her..

tinu a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thaily S.  |  First Impressions 
Rating:
5.0

Very polite and helpful

Brady M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan M.  |  First Impressions 
Rating:
5.0

The gentleman that we had spoke to was fantastic and was able to help us out with the storage unit by giving us a month free for our first time the place is very clean and organized and the security system is perfect I feel safe knowing that my items in the storage unit is safe and secure me and my wife will give it a 10 all around also was happy to see that they gave us a lot for free when you rent out a storage and the lock is very sturdy

Ashley D.  |  First Impressions 
Rating:
5.0

Our overall experience was excellent. The staff always friendly and helpful.! Would definitely recommend and use again if needed. Thank u

phyllis w.  |  Overall Experience 
Rating:
5.0

I do not regret renting from U-Haul what a fantastic staff . Very professional staff . Utmost very clean rental units . Storage units above & beyond secure facility . Happy & Sincere Customer .

jacqueline p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen W.  |  Overall Experience 
Rating:
2.0

The “manager” was beyond rude! He never acknowledged I was in the store. When another associate was assisting me and had questions, this man was very short and gruff with his answers. I was trying to upgrade my storage unit and the gentleman that was helping me is a new employee who is having difficulty navigating the system which is understandable being that he is new and not familiar with the system the responses he was getting, however, were non-acceptable. When I got to the newly assigned unit, there was no lock took 15 minutes for somebody to come into the store room to assist me, and that was after I went outside to flag him down, when I made my initial reservation I did not have to pay upfront for the unit. However, when I changed my reservation to a bigger unit they tried telling me I had to pay $125. Still waiting for the manager to call me to straighten that out two days later my daughter lost a necklace when I called the local store number I was transferred to an operator that was not on premise. I left a message for somebody to please call me back to see if the necklace was lost there. It took 12 hours to get a return phone call , the manager stated that she just received the email this I find very unacceptable the customer service with the storage unit transaction is subpar at best. However, I will say that my experience renting my truck from quest auto in South Corning 14830 was very smooth and an enjoyable process , I would recommend his service, but will not recommend the storage unit

Christine S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melvin D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianna W.  |  Overall Experience 
Rating:
2.0

Nobody knows what they are doing. Still don't have all my info straightened out and now they r trying to charge me for 2 units and I only have one. Cant wait to get my stuff out of there. I will never reccomend or use this storage facility again.

deborah d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barbara w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle J.  |  First Impressions 
Rating:
3.0

Bad experience with the guys working at the counter in the facility when I rented a van. I won't do business again there for a truck rental. The storage facility is well maintained and secure

Walter H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy G.  |  Online Move In 
Rating:
5.0

So … how easy was THAT!!! 👍 👍👍

Julie P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

bill h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JANICEHORTENCIA M.  |  First Impressions 
Rating:
5.0

No problems, friendly service both with renting a storage unit and also renting trucks

Melissa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bryan S.  |  Overall Experience 
Rating:
5.0

If anything I would say that store is understaffed. It seemed like there was always a lot going on there and they could certainly use another person exclusively at the front counter.

timothy O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elmer R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaturnia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fidel M.  |  Overall Experience 
Rating:
5.0

Very clean and secure storage and Very accessible...I would recommend it and use it again if needed...

steven s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Julie O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kerwin t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Khalida A.  |  Online Move In 
Rating:
2.0

When I made the rental agreement, I told the rep that I had renters' insurance to cover my storage, so I didn't have to purchase insurance from U-Haul. The rep insisted that U-Haul required an insurance payment, and I did pay it for the two months I had the unit. After speaking with the manager, I was told if I provided my insurance info then I would not be billed for U-Haul insurance. I have now moved out and was charged for the coverage for the 2 months that I rented. Doesn't seem quite right.

Shannon G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn B.  |  Overall Experience 
Rating:
5.0

Thank you so much for haven me I will be back if I need to

shavonda m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry J.  |  Overall Experience 
Rating:
5.0

Michael, Rob and Jerimiah - I can't say enough about the level of customer service you all provided to me. There were 2 separate moves I was coordinating (for myself and the other for my daughter). Planning the logistics for both moves I was way over my head and required many changes. Throughout both moves (from beginning to end), I was very fortunate to have all 3 men come to my rescue. They were extremely supportive and went above and beyond to schedule my changes. Their professionalism gave me the confidence I needed to trust them and know they would make it all turn out all right - - - and they did!. To all 3 gentlemen, I could not have completed the move without you. You have my deepest gratitude and respect for all the help provided.me. A+ to Michael, Rob and Jerimiah. Thank you. R. Smith

rita s.  |  Overall Experience 
Rating:
5.0

UHaul provided a very effective solution to my storage needs. Thanks.

Gina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanya p.  |  Overall Experience 
Rating:
5.0

Very well kept and clean, very well lit and ventilated. Prices where very affordable and they even have accommodations for handicapped. The store staff was very professional and well mannered, I would recommend uhaul to everybody.

Jeremy F.  |  Overall Experience 
Rating:
5.0

By far the best staff and best facility for the area. If I had any items left to store after my move, I would not have ended my service. The staff deserve a shout out for amazing service

JAMESFORD T.  |  Overall Experience 
Rating:
5.0

Svc. Always consistent.Good.

GEORGE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle B.  |  Overall Experience 
Rating:
5.0

The staff are friendly, professional and efficient. Shanrod stood out as an outstanding example of how customers can be and should be treated. His attention to detail has been the reason I recommended this particular U-Haul for not only clean easy access of my storage unit but also how he effectively handled a very busy showroom and still did a top notch job installing my hitch.

JOSEPH F.  |  Overall Experience 
Rating:
3.0

Perhaps it’s simple to just rent a storage unit, they sure made it difficult. I’m from Canada and they really struggled to enter in my address and postal code. Uhaul does business in Canada. It should be more user friendly.

glen c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shannon G.  |  First Impressions 
Rating:
5.0

Beautiful facility, always clean, extremely happy with my total experience!

David L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICK G.  |  Overall Experience 
Rating:
2.0

First, the month free I was emailed was not available to me. Second, I contacted your main office with multiple issues and they were not only unanswered, but not resolved. Third, the late fees are insanely high. Forth, your competition is cheaper and finally, other than one singular employee at the facility that was nice, I hated the experience with absolutely everyone else there.

barbra l.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

lilian g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheila j s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eilis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eileen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aisha L.  |  Overall Experience 
Rating:
5.0

First time user and this was a great experience. Never felt unsafe, always clean and tidy. My only issue was being locked in a stairway without any signage as to lack of exit. Thankfully I pounded loud and long enough to be heard by another tenant.

Dianne O.  |  Overall Experience 
Rating:
2.0

The customer service was terrible and the managers attitude was terrible and evasive.

Franklin J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lorraine G.  |  First Impressions 
Rating:
5.0

Very polite and helpful with all my needs . The building was very clean and well managed. The staff was very helpful and friendly. The hand carts were very helpful I used them to move everything into my unit.

esther r.  |  First Impressions 
Rating:
5.0

Mike was happy to help my wife and I explaining the checkout process when we picked up our security card.

Kenneth P.  |  Online Move In 
Rating:
4.0

The free storage lock was not inside the unit, there was miscommunication on getting the lock, but the issue was resolved.

Kristen G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

george s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caitlin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa S.  |  Overall Experience 
Rating:
5.0

It was a great place that was clean and people were very helpful and friendly.

Leslie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Radame H.  |  Online Move In 
Rating:
3.0

First I ordered stuff to be delivered to my house that I was going to use to move into my unit. They said it would come between 12~4pm. They charged my card and then cancelled the order right at 4 after I waited all day. The next day I went to store my stuff close to the end of storage hours when no one was there. An automatic door opened and then an alarm went off. I didn’t understand what checking was because there was 3 separate kiosk things at the entrance. We get the alarm to shut off and head for the unit. We find the unit and it’s definitely not the size they described. Definitely not worth the more than 90 dollars a month. Then they didn’t even leave my padlock inside so my locker is now just sitting there with my stuff inside…unlocked. Called the after hours manager phone because I couldn’t figure out how to check out and I got no answer. I have had nothing but a horrible experience . Do not use uhaul

Nicole M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ryan P.  |  Overall Experience 
Rating:
2.0

Between the online and instore transactions, things change dramatically.

Franklin J.  |  Online Move In 
Rating:
1.0

Staff was absolutely disrespectful and completely unhelpful. They had 5 individuals working behind the counter and when I come in for a question, no one looks up from their phone to acknowledge me. Completely rude and we’re not even willing to TRY and accommodate my, THE CUSTOMERS, needs. Will never use this facility again. They can all eat s***.

chris g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherri T.  |  Overall Experience 
Rating:
5.0

Very polite customer service

MARINAMARIE S.  |  Overall Experience 
Rating:
1.0

I ran into some financial issues and was very pleased when I was offered the buy out option. Unfortunately, when I went to get my stuff after making my payment, I was welcomed with an alarm going off and the system was telling me I had no access. After trying to reach the on call manager number several times, I decided to just go home. When I called the next day to talk about my experience and how to get my items, I was transferred to the 1800 line several times. The woman was very helpful but it took her half hour to reach someone from the store for me to talk to about getting my items. When I went back to get my items after finally talking to the manager and setting a date, I was told the alarm was going to go off but I can still access my things and empty my storage. Get to my storage unit and there was an over lock after I heard the woman working ask the manager if she should go check it and he told her no. Of course when I went to tell him that there was STILL an over lock on my unit, he blamed the employee for not checking. - I understand that I was the one who came into financial issues but overall this was a terrible experience and as nice as the unit itself was, the entire time my stuff was in there, there was a bulb out in the light above us and I didn't like the way it was so hard to reach any one for help. They definitely should not have charged me the $145 to buy out my storage items if they were going to give me this much of a hassle to get my items. Especially considering what I had to pay to have someone help and watch my child BOTH times I had to go up there and the gas I spent to go just to be told there was access because I can't reach them on the phone. Never again .

MELANIE P.  |  Overall Experience 
Rating:
5.0

The staff are really helpful and obviously enjoy working there. I was impressed with the range of equipment, materials for moving and services available.

JOSEPH F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harold s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

rory p.  |  First Impressions 
Rating:
5.0

Everything was fine.

ronald l.  |  Overall Experience 
Rating:
5.0

Nice people. Would definitely rent from them again.

Scott L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn C.  |  Overall Experience 
Rating:
5.0

Very happy with the facility. Clean and secure. Staff was helpful when there was an issue and resolved it immediately. Highly recommend.

Debra T.  |  Overall Experience 
Rating:
3.0

The storage unit I had was dark and even during the day I could barely see in the unit. The staff is very busy and sometimes I waited for over 20 mins in line. One time I was charged and setup for a unit I didn’t even have and the bills were being sent to both my home and my mothers. Embarrassing.

Angela B.  |  Overall Experience 
Rating:
5.0

Best place to store your belongings. Clean and safe

dale j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

matt w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
5.0

Never needed a storage space and the staff made things very easy for me. Facility was exceptionally clean even after I was told that it had been a clean out day and some things might be out of place. Felt safe and secure while alone as well. Thank you

Dianne O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNP P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bruce h.  |  Overall Experience 
Rating:
5.0

Clean, easy access,friendly staff

diana w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Kenneth B.  |  Overall Experience 
Rating:
5.0

Micheal and his staff were easily identified in good looking uniforms, clean, nice , professional and very helpful in every aspect of my move. The storage units and the property it’s on are super clean, and are very well maintained. This is my second time using U-Haul in Elmira Heights, they are the best in the area in my opinion.

JOSEPH F.  |  First Impressions 
Rating:
2.0

Assistant manager extremely rude

CARLA C.  |  Overall Experience 
Rating:
4.0

If I never need another storage unit it will b w UHaul definitely, very friendly and helpful

linda l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GARY R B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

walter m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

theresa m.  |  Overall Experience 
Rating:
5.0

The woman who helped us was incredible. Helped us with our many questions and arranged for us to drop our trailer at the same place we'd booked the storage which saved us at least 45 min at the end of an 11 hour drive.

theresa m.  |  First Impressions 
Rating:
4.0

My only complaint is trying to get someone on the phone. I kept getting centralized answering service and they were not friendly.

Shannon C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David J.  |  First Impressions 
Rating:
5.0

The manager was extremely helpful. We needed help unloading and he contacted someone and they had 2 men to help in less than an hour. I definitely recommend them.

ROBERT C.  |  First Impressions 
Rating:
5.0

The staff and facility was great. I especially liked the easy access parking and availability of carts to load and unload my belongings. I would definitely recommend this Uhaul storage facility.

Shannon I.  |  Overall Experience 
Rating:
4.0

I know its tough but with ONE employee there, people have to wait forever for service

Richard S.  |  First Impressions 
Rating:
5.0

Very happy with toe Uhaul staff in Elmira.

Michael S.  |  First Impressions 
Rating:
4.0

2 of the three passes did not work this made it a bit of a pain trying to get in the units.

Chris K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna R.  |  First Impressions 
Rating:
5.0

I'm completely impressed with U-Haul. I'm still renting space from them for the time being. I'd recommend them to anyone who asks Me to.

Tammy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jake G.  |  Overall Experience 
Rating:
4.0

Very convenient, clean, and very secure.

Jennifer W.  |  Online Move In 
Rating:
5.0

This is by far the best Uhaul facility that I have ever visited. Staff are extremely friendly and helpful.

Olivia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  Overall Experience 
Rating:
5.0

The floor of my unit (15) isn’t flat, which has been problematic for storing and stacking of furniture. I didn’t catch his name, but the young man who checked me in was very nice and helpful.

Andrew K.  |  First Impressions 
Rating:
1.0

I want my money back that you charged me for when i canceled my rental prior to bill date!!!

Rebecca M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TATIANAELISE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kellen R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cora H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamal M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelsey R.  |  Overall Experience 
Rating:
5.0

Later hours to storage unit. 9 pm

Floyd B.  |  Overall Experience 
Rating:
5.0

There are two things that really bothered me. In an email I received from uhaul, it was stated that I qualified for my first months rental of a storage unit for free. However, this was entirely not true; I had to pay for my first months rental and I would get a second months rental for free. Another falsehood was that, I could store gas powered equipment so long as the gas and oil had been drained from the equipment. But when I got to the uhaul facility in NY I was told that the storage of such equipment was not allowed under any circumstance, drained or not. If I had known this in advance, I would not have bothered to load such equipment, there by wasting space on the uhaul truck I had rented. For the advertised free first months rental and the drained gas powered equipment false advertisements, I give uhaul a zero out of ten.

Daniel L.  |  First Impressions 
Rating:
5.0

Appreciate the great service from Mike Chaffee and just team at this location.

Shawn K.  |  First Impressions 
Rating:
3.0

Not enough help was the only issue

DEBRA M.  |  Overall Experience 
Rating:
5.0

The store manager went above and beyond to make sure my moving needs were taken care of. I was in a bad situation, so it was great to see a friendly face that put the customer first. Great job to him and his team!

JOYCE J.  |  First Impressions 
Rating:
5.0

Very secure building. I feel my possessions are safe

William S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel R.  |  Overall Experience 
Rating:
1.0

The alarm was always set off and no one came to see if there was a problem. Not to mention it not being turned off so we would have to leave when we didn't set it off. Unless we wanted our ears shattered. The staff didn't enforce face masks so people would come into the building not wearing one. They would stand in the doorway so that others could not even keep a 6 good distance. We turned around and left more than once as we didn't feel safe to go inside. I had called to ask about bigger units being available and I was told they were and to come in to get one. When O got there they said they weren't available and that nothing had been rented that day. They wanted to give me more than one unit to equal the size and that would be inconvenient to me as they wouldn't be next to each other.

ASHLEYELIZABETH S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica J.  |  Overall Experience 
Rating:
5.0

Mike, Rob and Mona are all amazing! Mike started my contract in 2019 and he and the newer staff have always been helpful and such a pleasure to work with.

DeAdra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA C.  |  First Impressions 
Rating:
5.0

A great staff, clean building.

Michael S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

daniel g.  |  First Impressions 
Rating:
5.0

The unit I moved into had the wall falling apart and I had to sweep up the floor before I moved in, but other than that everything was great. The staff was friendly and helpful, and I was able to access the unit 24 hours with easy accommodations for large items.

jennifer g.  |  First Impressions 
Rating:
5.0

This was a spur of the moment decision getting storage space. Connor was extremely helpful and explained everything precisely. The facility is well planned and extremely clean. I would definitely recommend to friends and family.

Karlie R.  |  First Impressions 
Rating:
5.0

I had a very positive experience at the Elmira Heights location. Mike was friendly and knowledgeable.

KIMBERLY C.  |  First Impressions 
Rating:
5.0

I'm impressed with how friendly and helpful the staff at the Horseheads store were.

Tammy J.  |  First Impressions 
Rating:
3.0

I am rating average because I was charged a late fee for the one month out of almost an entire year that I didn't get an email reminder about the payment being due. The late fee was applied without any warning. I have attempted repeatedly to get the late fee credited back to me without success, as I can only call customer service and they supposedly have emailed my concerns to the general manager of this facility, but that person has never responded.

Maureen G.  |  Overall Experience 
Rating:
1.0

Never got calls back and most of the time the store never answered my calls. In the end they finally gave me a refund though.

joe b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff P.  |  Overall Experience 
Rating:
5.0

Mike was very pleasant, helpful, and accommodating. I was appreciative for the positive and professional experience. Thank you!

Ruth G.  |  First Impressions 
Rating:
4.0

The facility is clean and security seems to be very good.

Aisha L.  |  First Impressions 
Rating:
3.0

Nice facility. Staff is not very good with computer. I was charge not once but twice a 15.00 late fee when i originsally set up for electronic payment with both units.. I had 3 units and rented several trucks to move... Consider myself a good customer Definately not happy with a no pro rate policy. I rented 3 units and two of them were over 8 months. Finally closed on a house and was able to get help to move and just paid monthly rent and moved out units a week later. No refund. Definately not customer friendly.

berneice h.  |  Overall Experience 
Rating:
5.0

I was pleased with the service of your company but was only reimbursed half of the deposit i made,recieved only 100 dollars upon inspection of truck and was told it was supposed to be 200.

Wayne B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carleigh W.  |  Online Move In 
Rating:
5.0

Staff is amazing

ONALEISHA t.  |  First Impressions 
Rating:
5.0

Staff was very helpful, I think his name may have been Steve. He made sure I had the closest possible unit to the door since he knew I was storing heavy items, that was a major help.. Also, very nice indoor storage facility.

JOSHUA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anitra s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ahmet Selçuk C.  |  Overall Experience 
Rating:
2.0

Wait times were extremely long, we were told we would have a 10x20x10 unit and this location does not even offer that size. They had once in left of the 10x15x10 and when we went to lock it up the lock was broken. An employee has to come with a hammer to get it closed and asked us to come back the following day so we could be there when they changed the lock. Very inconvenient. We haven’t gone back yet. I tried to add my husband to our storage unit reservation and no one could help me. I couldn’t get a hold of anyone at the store and kept going to customer service finally a lady sent a message to the store to have someone call us. We tried calling on Monday one day after storing items to see if they were free to change our lock it went to customer service who said someone would call us and no one did.

amanda w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kylie m.  |  First Impressions 
Rating:
5.0

The gentleman who helped us at the counter was very friendly and very efficient!

Kelsey H.  |  First Impressions 
Rating:
5.0

Thank you for your prompt, friendly customer service!

Amanda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosa g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine M.  |  First Impressions 
Rating:
5.0

I worked with two employees at this location and both were understanding and helpful in both my truck rental and storage choice. They had words of wisdom and unending patience.

Wendy G.  |  First Impressions 
Rating:
1.0

Although the property was safe, secure and clean, the most unfriendly, unhelpful, unprofessional and lazy people I’ve ever come across.

Cynthia L.  |  Overall Experience 
Rating:
1.0

poor communication between your franchise owners. Found it suspicious that autopay waited until there was a late fee before charging my card. Will specifically seek out alternatives in future moves.

patrick a.  |  Overall Experience 
Rating:
5.0

I would use it again

Robert B.  |  Overall Experience 
Rating:
5.0

I can't say enough of how much I truly appreciate the staff at the Elmira location UHAUL. They were extremely compassionate during my time of need. I will forever be grateful Thank You!.

Melissa W.  |  Overall Experience 
Rating:
5.0

Barb Smith did a wonderful job for my wife and I renting would recommend her service to anybody she did a good job renting a shed and a truck and was kind and understanding

Andrew T.  |  First Impressions 
Rating:
5.0

We were very, very pleased with our experience with U-Haul moving & storage of Elmira! I highly recommend their facilities!

Hannah C.  |  First Impressions 
Rating:
5.0

Great experience!

Martha V.  |  Overall Experience 
Rating:
2.0

Contract price was higher than quoted. Gave us an ADA storage space with a small door instead of a rollup door. Female employee was rude.

DAVID O.  |  First Impressions 
Rating:
5.0

This facility is well maintained and very secure. The staff is very friendly and helpful. I would recommend this facility to other parents and students. Keep up the good work!

Benita C.  |  Overall Experience 
Rating:
5.0

I have enjoyed the hands on treatment that I have received from your customer service agents in your Elmira office.

brenda h.  |  First Impressions 
Rating:
5.0

Good! Will use it again.

Shu mei L.  |  Overall Experience 
Rating:
5.0

Staff was very helpful.

bruce k.  |  First Impressions 
Rating:
5.0

great friendly service

George O.  |  First Impressions 
Rating:
5.0

I was very satisfied with everything at Uhaul. I would definitely use them again @

Lisa C.  |  Overall Experience 
Rating:
5.0

The personnel involved in my rental were excellent.!! These people are a credit to U-Haul..!!

Rick C.  |  First Impressions 
Rating:
2.0

The large sliding door broke down and the local employees would NOT work with customers to open it. Made customers use the pass door which posed a HUGE safety concern for moving large items.

Allen F.  |  Overall Experience 
Rating:
5.0

Mike Chaffee and his staff - The Best Ever!

al s.  |  Overall Experience 
Rating:
5.0

Very helpful and efficient.

Allen S.  |  First Impressions 
Rating:
5.0

Great help! Nice people!

barbara k.  |  First Impressions 
Rating:
5.0

Michael and his team are the best!

TRACY b.  |  First Impressions 
Rating:
3.0

N/a

Elizabeth P.  |  Overall Experience 
Rating:
4.0

Need to update truck

ray s.  |  First Impressions 
Rating:
5.0

Excellent 100 % on all aspects of this business

john q.  |  Overall Experience 
Rating:
1.0

I did a one way truck rental to Elmira, and wanted to use the free month of storage. First I was forced to buy an $11 lock despite having my own, and then the unit smelled strongly of cigarette smoke.

Timothy F.  |  First Impressions 
Rating:
5.0

Thanks

john c.  |  Overall Experience 
Rating:
5.0

The guys were friendly, prompt & accommodating. Two thumbs up!!

Curtis L.  |  First Impressions 
Rating:
4.0

Limited stock of truck sizes, but otherwise great experience for both renting trucks and using free month of storage unit due to a large truck rental - very nice bonus.

Heather J.  |  Overall Experience 
Rating:
4.0

Good job

Jacqueline s.  |  Overall Experience 
Rating:
5.0

facility was clean and feels very safe for my belongings. Assistant manager took great care of us, explained everything clearly. Great experience!

Donna N.  |  First Impressions 
Rating:
5.0

Very helpful

sheila j s.  |  First Impressions 
Rating:
4.0

I was a little confused about moving everything in the storage unit. The alarm went off I think because the door was opened too long. Or i needed to swipe when i kept coming out eventually it shut off

Jacqueline s.  |  First Impressions 
Rating:
5.0

Steve Chaffee and his Team go above and beyond to ensure the customer’s satisfaction. The storage units are a WOW! Secure, “eat of the floor” clean, well lit. Truly a great experience!

al s.  |  First Impressions 
Rating:
5.0

We were glad to find a climate-controlled storage facility in Horseheads. Items stored were in excellent condition when we retrieved them. Thanks.

Sonja K.  |  Overall Experience 
Rating:
5.0

GEORGE is an excellent employee, extremely competent, friendly and helpful. We appreciate all his help in renting our storage unit! David Lester

David L.  |  First Impressions 
Rating:
5.0

Love The Uhaul Team On Corning Road! They Became More Like Family. Especially Mr.George Smith, He Is Absolutely The Best!!!

keiana d.  |  Overall Experience 
Rating:
5.0

very impressed with the cleanliness of the storage building. I have already told many people about how nice the building is

judy b.  |  Overall Experience 
Rating:
5.0

Everything was great

william L.  |  Overall Experience 
Rating:
1.0

Lost my key due to a crime committed at my home when someone broke in. They refused to help me. Said "didn't lose my keys, not my problem". Held my items against my will for two months.

Rebecca K.  |  Overall Experience 
Rating:
1.0

The manager, George, terrible!!! Gave me the wrong storage unit type. Hung up on me on the phone. If I treated my clients as he did, I would be fired in my work. NO customer service skills at all.

Cynthia L.  |  Reservation 
Rating:
5.0

Awesome people n were caring for our need

Brian P.  |  Overall Experience 
Rating:
5.0

Lovely facility.

jan b.  |  Overall Experience 
Rating:
1.0

I choose 0 if I could. Rude & obnoxious Left multiple msgs for a week before my issue was resolved and that was only bc I filed a formal complaint with corporate. Barabara & George need to be fired.

susan c.  |  Overall Experience 
Rating:
5.0

Thank you

JOE C.  |  Overall Experience 
Rating:
3.0

i have asked multiple times for people to return my calls about my storage unit and i have never received a phone call from anyone.

James Daniel E.  |  Overall Experience 
Rating:
5.0

Excellent service. Storage unit well maintained.

LAUREN K.  |  Overall Experience 
Rating:
4.0

Would recommend

barbara a.  |  Overall Experience 
Rating:
2.0

I waited four hours to have my key figured out to my storage unit . It was a mess...

Elizabeth P.  |  Overall Experience 
Rating:
5.0

Manager Mike was fantastic.

Howard W.  |  Overall Experience 
Rating:
5.0

I have used long term Climate Controlled Storage Units in other states, including Uncle Bobs in Ohio, ExtraSpace in Kentucky and Guardian Storage in Pennsylvania. This U-Haul location was the best!

Watson W.  |  Overall Experience 
No reviews have been submitted for this location.

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