Customer Reviews for U-Haul Moving & Storage of Elkins

703 reviews

271 Valley Pointe Dr   Elkins, WV 26241

(304) 591-1086

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(304) 591-1086

271 Valley Pointe Dr
Elkins, WV 26241

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matthew Condra  |  Overall Experience 
Rating:
5.0

Drop off was 100 times better than pick up. The person was knowledgeable and friendly. Location was a breeze getting in and out. I will definitely deal with them again

Lisa Wamsley 
Rating:
2.0

Horrible experience, not the 19.95 that is advertised. Also had to pay 6$ because I went over the alotted miles. The employee offered me my receipt and I told him no because I didn’t want to remember my U-Haul experience. Will absolutely be the last time I use this service.

gary meloy 
Rating:
3.0

Customer did not leave a comment.

Alexandrea Moore 
Rating:
4.0

Customer did not leave a comment.

BATHSHEBA BLACK  |  First Impressions 
Rating:
4.0

Vehicle needed plugs changed did not notice until we started driving it. Kept trying to stall each time we came to a stop. The steering wheel had a lot of play in it. The exhaust also needed fixed when we returned the vehicle we told that location all the things that was wrong with it so hopefully that place would be able to fix it. I should’ve asked for a refund..

Darcy ayers 
Rating:
5.0

Customer did not leave a comment.

Courtney Mearns  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yvonne Lucas 
Rating:
5.0

Customer did not leave a comment.

Anna Laderach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvonne Lucas 
Rating:
5.0

The staff was awesome

pat coburn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Clegg 
Rating:
3.0

elkins location does a good job

Robert Gregory 
Rating:
5.0

Customer did not leave a comment.

MAUREEN Baldauf  |  First Impressions 
Rating:
5.0

Efficient service, clean equipment, easy return process through app done after hours. Thank you.

Ardel Gorospe 
Rating:
5.0

Customer did not leave a comment.

Yvonne Lucas 
Rating:
5.0

Everything was ready and in very good condition.

Sebastian Barbarito 
Rating:
5.0

The guy that signed us up was very helpful and compassionate.

Ronald Carpenter  |  Overall Experience 
Rating:
5.0

I can't think of anything

KELLY LYNN 
Rating:
5.0

Customer did not leave a comment.

Yvonne Lucas 
Rating:
5.0

Customer did not leave a comment.

Brian Kilgore  |  First Impressions 
Rating:
5.0

Great place! I will use them again in the future!

Aaron Harlan  |  Overall Experience 
Rating:
5.0

Very clean and organized. Made moving simple and hassle free. Highly recommend!

Buddy Hedrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Racheal Skidmore  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

christina bible 
Rating:
5.0

Unfortunately, I drove the van in a snow storm and the state had not plowed the roads. I would rather drive with rough tires in the winter in West Virginia. All season tires are not appropriate to drive a van on slick roads. Thankfully, I was able to keep the van on the road without an accident, but I had to drive a lot slower than I had hoped to.

Stephen Herron 
Rating:
5.0

Customer did not leave a comment.

Ronald Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa White  |  Online Move In 
Rating:
5.0

Can’t say enough about how nice the facility was as well as the staff. What a wonderful experience! Thank you

LORI FISHER  |  Overall Experience 
Rating:
5.0

The staff at the Elkins office is always nice and friendly and ready to help.

STEVEN JACK CURRENCE 
Rating:
5.0

Customer did not leave a comment.

Aaron Crummel 
Rating:
5.0

Customer did not leave a comment.

SOPHIA BLACKSHEAR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann toles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad Baxter 
Rating:
5.0

Customer did not leave a comment.

Harold Bennett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kedron Elliott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Currence 
Rating:
5.0

It was great & clean , safe . Thank you all

Integra Pettus 
Rating:
5.0

Customer did not leave a comment.

shawn cooper  |  Overall Experience 
Rating:
5.0

No issues, everything went well.

Lester Pritt 
Rating:
5.0

Customer did not leave a comment.

Erika May  |  Overall Experience 
Rating:
5.0

This is the only location I want to go to

KELLY LYNN 
Rating:
5.0

Customer did not leave a comment.

Dorsey Thacker 
Rating:
5.0

Customer did not leave a comment.

eric howdershelt  |  Overall Experience 
Rating:
5.0

Jimmy was great to work with and super helpful!

BEN SHAFFER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Kildare 
Rating:
5.0

Customer did not leave a comment.

Pam Shaffer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Phillips 
Rating:
5.0

Customer did not leave a comment.

Kayla Poling  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cassandra Wendall 
Rating:
5.0

Very impressive and fair price. Super clean and user friendly

Vicki Hawse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ann toles  |  First Impressions 
Rating:
4.0

We had no issues, went well

Lester Pritt 
Rating:
5.0

Very pleased.

Buddy Hedrick  |  Online Move In 
Rating:
5.0

Very pleased.

Buddy Hedrick 
Rating:
5.0

Customer did not leave a comment.

Holly Hedger  |  First Impressions 
Rating:
5.0

Fast and great service and $$

Jeffery Hollen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RODNEY GAIL TALLMAN 
Rating:
5.0

Customer did not leave a comment.

ROBERT BRUCE HAMMER 
Rating:
5.0

Customer did not leave a comment.

james posey 
Rating:
5.0

Customer did not leave a comment.

Mary Wendekier 
Rating:
5.0

Lyz and Jim were both very helpful knowledgeable and just all-around friendly and kind

BARBARA ELAINE 
Rating:
5.0

Customer did not leave a comment.

James Gainer 
Rating:
5.0

Customer did not leave a comment.

Joseph Kopach 
Rating:
5.0

Breaks on the truck were starting to click when depressed and they acted like maybe one of the breaks were trying to lock up. I notified the lady employee upon returning the truck.

KELLY LYNN 
Rating:
5.0

Great experience! Friendly staff.

Samuel Sarmiento 
Rating:
5.0

Customer did not leave a comment.

Angela Huffnagel 
Rating:
5.0

The truck was new! 2100 miles on it. I can't say anything bad about the truck. I reserved the truck and the salesman on the way out to get the truck said anything over the 100 miles would be .49 cents per mile when I looked at the receipt when I got home they charged me .69 cents per mile. I called in to talk to someone the person on the phone told me a manager would call me and I haven't heard back from anyone in a couple days! When you check out they have you sign electronically before you see the itemized receipt!! I suggest you ask to see an ITEMIZED RECIEPT BEFORE SIGNING ELECTRONICALLY !!!! YOU HAVE NO IDEA WHAT THE CHARGES ARE SIGNING FIRST!!! AND DONT EXPECT SOMEONE TO CALL YOU IF THERES A PROBLEM AFTER THE FACT THEY WONT CALL !!

Wayne Reeves 
Rating:
5.0

Customer did not leave a comment.

Ernest Meadows 
Rating:
4.0

Customer did not leave a comment.

Telesha Hayes 
Rating:
5.0

Really a top-notch climate controlled storage solution. The staff and management always are there to answer a question or answer the phone (important!). Easy access points. Very clean. Even the bathrooms are a nice place to sit and ponder your next move.

GREG ICE  |  Overall Experience 
Rating:
5.0

I was charged $7 for returning to a different location even though it was the correct location. Other than that it was great

Cynthia Walker 
Rating:
5.0

Everyone is very knowledgeable and friendly.

Brent Noel  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles Scott 
Rating:
5.0

Customer did not leave a comment.

Jimmy Kisamore 
Rating:
5.0

Customer did not leave a comment.

tammy chapman 
Rating:
1.0

They said I had roaches when I didn't you can even go check the storage unit and won't find a think

HEATHER NICOLE Cox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy Kisamore 
Rating:
5.0

Everything was perfect. No improvements necessary.

Paul Smith 
Rating:
3.0

They started charging a card and I didn't know why until I called them to see what was going on

HEATHER NICOLE 
Rating:
5.0

Customer did not leave a comment.

Patrick Lambert 
Rating:
5.0

We have used Uhaul services all over the US and without a doubt the team at the Elkins, WV location ranks at the top. The facility itself is impressively maintained along with the trucks and the personnel are efficient & friendly.

MELISSA BOLOSAN 
Rating:
5.0

Customer did not leave a comment.

Jeremy Roberts 
Rating:
5.0

Customer did not leave a comment.

liz hawkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Fuentes 
Rating:
5.0

Customer did not leave a comment.

michael noel 
Rating:
5.0

Customer did not leave a comment.

DENISE ARMENTROUT 
Rating:
5.0

Customer did not leave a comment.

Charles Scott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Jones  |  Overall Experience 
Rating:
3.0

Dropping off was extremely easy. I traded the box truck in for a van. The van that I was given was not cleaned. It had garbage in the interior. The smell of cigarettes was so overwhelming. I was given odor band to spray inside the cabin. So far it is not working. I also use my own personal febreze and that is not cutting through the cigarette smell.

Vanessa Halifax 
Rating:
5.0

Customer did not leave a comment.

Anna Laderach  |  First Impressions 
Rating:
5.0

Safe, secure ,clean and convenient .

vickie Mosher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER NICOLE 
Rating:
5.0

Customer did not leave a comment.

Jimmy Kisamore 
Rating:
5.0

Customer did not leave a comment.

Kayla Wyatt  |  Online Move In 
Rating:
5.0

Barb was exceptional, she was very patient ,knowledgeable and went above and beyond to assist us.

Elbert Cooper 
Rating:
4.0

Customer did not leave a comment.

Hillary Hasson  |  Overall Experience 
Rating:
5.0

I rented a small, climate controlled inside unit. It was super clean and access was much easier than I thought it would be. Pull up to the front door and load up your stuff on a cart provided by U-Haul, wheel in and unload in a clean, dry climate controlled area.

Dawn Presciti  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matthew Condra  |  Online Move In 
Rating:
5.0

Wonderful service, clean and dependable equipment

Cori Anello 
Rating:
5.0

Customer did not leave a comment.

Jimmy Kisamore 
Rating:
5.0

Amazing, incredible clean, everything is easily accessible

Roberta Lantz 
Rating:
5.0

Customer did not leave a comment.

Kyndal Howell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Smith  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Hilma Parks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Cimino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla Taylor  |  Overall Experience 
Rating:
5.0

Amazing facility and super helpful friendly staff!!!

Raiann Karl  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George A Studer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darlena Rundle 
Rating:
5.0

Customer did not leave a comment.

Roberta Lantz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SUSAN PLUM  |  Overall Experience 
Rating:
5.0

Great experience!

Aaron Harlan 
Rating:
5.0

Customer did not leave a comment.

DAUNTAE HOLLOWAY 
Rating:
5.0

Your representatives (didn't get their names) were very polite, efficient, and fast. The trailer was uncoupled, inspected, and stored in a jiffy. No hassles, just friendly people.

chris merillat 
Rating:
5.0

Customer did not leave a comment.

Christopher White 
Rating:
5.0

Customer did not leave a comment.

Jimmy Kisamore 
Rating:
5.0

Great service, uhaul person was very knowledgeable on the needs and in and out with no snags. Had the trailer back in less than 3 hrs and mission accomplished.

Grover c Jackson Jr 
Rating:
5.0

Customer did not leave a comment.

Laura Simpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip Riggleman 
Rating:
5.0

Customer did not leave a comment.

Alecia Underwood 
Rating:
5.0

Jeremy and Liz are great people and I will recommend them to anyone.

Jay Abell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

matt leech 
Rating:
5.0

Stay awesome !! The staff at this location is great !!

Yvonne Lucas 
Rating:
5.0

Jayson at front counter was absolutely amazing.

STEVEN FINCH 
Rating:
5.0

Customer did not leave a comment.

Alecia Underwood 
Rating:
5.0

Customer did not leave a comment.

brian kisamore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN KILGORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Koontz  |  First Impressions 
Rating:
5.0

Always an easy rental & good experience at this location.

richard weisel 
Rating:
5.0

Customer did not leave a comment.

Rigel Richardson 
Rating:
5.0

Customer did not leave a comment.

Thomas Biller 
Rating:
5.0

Customer did not leave a comment.

MARK ELBON  |  Overall Experience 
Rating:
5.0

They are always so nice and helpful

Teresa Roberts 
Rating:
5.0

Customer did not leave a comment.

Donald Williams 
Rating:
5.0

Customer did not leave a comment.

Michael Wood  |  Overall Experience 
Rating:
5.0

The staff on site at the time of my move was extremely helpful and patient. He answered all my my questions efficiently, walked me through confusing steps, as well as showed compassion. I wish I knew what his name was. He was great.

Michelle Bailey  |  Online Move In 
Rating:
3.0

Would have considered keeping it but to expensive 🫰 $103.00 a month is to much.

rodney dye  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Noe Martinez 
Rating:
5.0

They are very nice

joann pudder 
Rating:
5.0

Make sure you support the franchise!!

John Boskovic 
Rating:
4.0

None

richard nemes 
Rating:
5.0

Nicest Uhaul location I’ve ever been to, they had everything ! Very nice people also.

richard weisel 
Rating:
5.0

Staff were very nice and move in so easy

Molly Whalen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Boskovic 
Rating:
5.0

This is the best storage and uhaul rental I have ever dealt with! We have moved 15 times. Yes it thats right. We have used storage facilities 15 times. We are pros. Never dealt with such a professional, mannerly, helpful group. So glad they are in Elkins.

barbara pedraza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Arborgast 
Rating:
5.0

Customer did not leave a comment.

Sandra Fuentes  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jimmy Kisamore 
Rating:
4.0

The gentleman who did the labor was very nice and very helpful. Thank you very much!

Justin Bailey 
Rating:
4.0

Customer did not leave a comment.

Katrina December  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darnell Camper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

star allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Forand  |  Online Move In 
Rating:
5.0

Thanks for being there in my time of need...It's not the first and won't be my last time I use your company.

TIMOTHY HIGGINS 
Rating:
5.0

Customer did not leave a comment.

Jimmy Kisamore 
Rating:
5.0

Customer did not leave a comment.

Thomas McGahan 
Rating:
5.0

The manager is awesome and very helpful.

Jay Abell  |  First Impressions 
Rating:
5.0

The service was great, the install was done professionally (everything wire tied up in place and neatly done) Everyone that I talked to was very friendly and helpful. My only feedback would be that a waiting room or a comfortable place to wait would be an upgrade.

Brian Opfer 
Rating:
5.0

Very helpful

LINDA LANE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK ELBON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heywood K 
Rating:
5.0

Customer did not leave a comment.

Dorsey Thacker 
Rating:
5.0

Customer did not leave a comment.

James Gilbert 
Rating:
5.0

Customer did not leave a comment.

Albert Simmons 
Rating:
5.0

I really enjoyed the gentleman on the phone he was polite and very helpful. He mentioned that I could do it online because I needed to talk to my spouse and see which size unit we needed. So I really do appreciate his patience and his time going through giving me the prices and sizes. He was excellent. Overall I had a wonderful experience.

Nicole Lambert  |  Online Move In 
Rating:
2.0

Instead of charging me after telling I would get a credit, and you don’t follow through even after 2 different phone calls. I had no issues until I realized you double dip. Not cool

shannon satterfield 
Rating:
5.0

Customer did not leave a comment.

Stephen Cade 
Rating:
5.0

Customer did not leave a comment.

William Gawin 
Rating:
5.0

Customer did not leave a comment.

Don Ester 
Rating:
5.0

Very professional explained everything to me in great detail. Even walked back with me to help me find my storage building and shared it to me. I'm using one of their locks and they're putting it on my bill for next month. I had one but I only had one key. But they are very friendly and explain everything.

Paul Monroe  |  First Impressions 
Rating:
5.0

Thank you for your understanding during a family medical issue. Your understanding of the matter made it seem like talking with someone who cared rather than a suit behind a desk. Means a lot, didn’t go unnoticed.

Linda Nelson  |  Overall Experience 
Rating:
5.0

Need the price little bit lower.

johanna huffman  |  First Impressions 
Rating:
1.0

Yesterday,2/25/23, I arrived at your storage facility. There was a young man standing outside smoking by the main door. As I was looking for my code to open the door, he explained I had to first go to A12, then return to the second keypad and put my number in. He then went inside as I moved to door A12. I typed the code into door A12 and then down the side walk to the next door. There, I repeated the code entry. The door did not open. I repeated the process again in the cold sleeting weather with no success. I proceeded to the empty office and explained to the young man that I was having a hard time getting into the building via keypad. He immediately sounded angry by his loud and abrasive tone. He repeated the directions to which I responded that i had followed those directions. In his aggravated tone, he repeatedly hit his hand on the counter in a cutting motion. At this point I informed him I was not going to deal with his attitude and him waving his hand in the air to me. I requested the storage be discontinued. He then stated “I don’t know how much simpler I can make this” and repeated the steps again. I again told him to cancel my rental because of his behavior. I still do not know why the code would not work after entering into the keypad as instructed. Maybe it was the wrong code? Maybe it was a computer glitch and was deactivated? I don’t know. Instead of getting up to assist me or checking the codes to ensure they were correct, your employee attempted to bully me into thinking I had not followed the correct directions. This was not the case. Because of his actions or lack of action, you have lost a costumer. Thank you for your time. Rachael Baumgardner

RACHAEL BAUMGARDNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Humphrey  |  First Impressions 
Rating:
4.0

24 hour access needs to be available upon making the agreement

Hilma Parks  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Jeff Kisner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph bohon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James LAWRENCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chasity Simmons  |  Overall Experience 
Rating:
2.0

Everything was good but l rented 2 units but didn't need them for a couple of days and was told if I didn't need both I could get refunded Not true Paid for 2 units

TIMOTHY CHARLES NASH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyra Wood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris LaCosse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

claudia washington  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Destinee Isenhart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULA KRISTINA TAYLOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared Johnson  |  Overall Experience 
Rating:
5.0

It was real easy to load and unload my stuff Also liked pulling into garage , easy access.

derrick armstrong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Falletta  |  Online Move In 
Rating:
5.0

They was very nice and friendly and helpful

Genny Hawkins  |  First Impressions 
Rating:
5.0

I have been a customer at this facility since it opened. I have watched it grow and flourish into such an amazing asset for the community. I also have had the pleasure of meeting all the employees. Everyone from high management down has been very helpful, professional and welcoming. They were always available to help me and so accommodating beyond anything I could have ever expected. I highly recommend Elkins Uhaul and Storage!

Diana Kline  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heidi kessler  |  Overall Experience 
Rating:
5.0

Everyone was nice and helpful, we would definitely use them again if need be! Thank you all for all your help! Happy holidays! 🎄🎅🏻☃️

Kristene Chewning   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joann pudder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandie smith   |  Overall Experience 
Rating:
5.0

Answered all of our questions. Very quick and easy process. Very nice and clean facility.

john mccoy  |  First Impressions 
Rating:
5.0

Very nice and a simple quick process.

lidy Michaels  |  First Impressions 
Rating:
5.0

Very clean, secure, and convenient. Options were given to me that best suited my needs. Highly recommended.

Mary A Post  |  First Impressions 
Rating:
5.0

This is the best facility I have ever rented! The best service too. If I ever need a uhaul or rental again, I will be back. Thank you!🤗

Julia Daft  |  Overall Experience 
Rating:
5.0

This facily is very clean and well maintained. Always the staff has been helpful. Will recommend to everyone.

radhabai chandran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy S Sears  |  Online Move In 
Rating:
5.0

Moving is a stressful and often painful experience. The UHaul folks were fantastic and took away the stress part. The storage unit is perfect and the facility is spotless. The truck was ready to roll in less than ten minutes after walking through the door. All aspects of this facility get the highest marks from me and will be recommended to everyone. Thank you again!

Jerry Pingley  |  First Impressions 
Rating:
5.0

Casey and Liz were both excellent customer service representatives and pleasant.

debra king  |  First Impressions 
Rating:
2.0

Although "No" was selected for numbers 4, 5 and 6 above, it should be noted that these were not "No" all the time. During the period of time we rented from u-haul, we had varying degrees of staff interactions, and varying experiences with cleanliness and maintenance of the facility. On multiple occasions over the most recent 3-6 months interactions with u-haul staff members were short, unfriendly and unresponsive. Leading up to our vacating of the 3 units we occupied, the general manager-Jimmy Kissamore-was left 3 messages with staff member Liz asking for a return call and one was never received. Additionally, three messages were left for regional manager, Marc Arnold, with no return call. Simply due to the lack of customer communication, I would not recommend others utilizing this location for their moving and storage needs.

Youth Health Service  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

travis scala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Casto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Simpson  |  Online Move In 
Rating:
5.0

Facility was nice and the staff were even nicer! Sure hope it stays that was.

David Frazier  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tory Kopp  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Gainer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Harlan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

heidi kessler  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Darnell Camper  |  Overall Experience 
Rating:
5.0

This facility was very well maintained and clean. I would recommend

sherri Collett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Gerard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL ROLLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sean madden  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALEXANDERRYAN HODGES  |  First Impressions 
Rating:
5.0

I wish all storage places were as nice as this one. It was clean, affordable, accessible 24 hrs, and the staff was beyond excellent. I've gone there in the middle of the night before and felt safe. The staff would go out of their way to help you. I once accidentally left some things outside of my bin and didn't realize until I was an hour away. I called the next day, and the staff held the things for me until i could get back the next day to pick it up. If I ever move back to the Elkins area again, I'll definitely go back. Thank you .

Bonnie Shawyer  |  Overall Experience 
Rating:
5.0

Matt was Extremely Helpful and Courteous! Explained Everything in Detail!!! GREAT!! Person to Deal with 👍 Sincerely, Glen T. Schoonover

Glen Schoonover  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Staud  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve toney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica Thompson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tammy smith  |  First Impressions 
Rating:
5.0

There’s a little construction at entrance, but staff is attentive and helpful, assisting me with key code entry when I was too sleepy to figure it out on the first few tries. Thanks!

Kathleen Jones  |  First Impressions 
Rating:
5.0

All the staff was especially helpful very courteous and was always good about answering any questions I had the overall experience was wonderful the process of getting the rental unit started was effortless and very quick I was very surprised at how smoothly and quick we were in and out again excellent staff

melinda Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

star allen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Sharp  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Lillian Worrell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

douglas Kohl  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherri Collett  |  First Impressions 
Rating:
4.0

Only issue was damage to door of 1 unit that made accessing a challenge.

annae banfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bret Rosenblum  |  Overall Experience 
Rating:
5.0

Awesome staff and extremely clean Will recommend to anyone needing storage

wanda vazquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT KERNS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Paul  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sunny cahall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter valk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jillian Inglese  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula Richardson  |  Overall Experience 
Rating:
5.0

Thank you Jimmy for all your help!

Philip Bowers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul blake   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Feliciano  |  First Impressions 
Rating:
5.0

Excellent customer service, very well explained directions to get to our unit, provided us with everything we needed, quick and easy process.

Chelsea Riley  |  First Impressions 
Rating:
5.0

My friend James Kisamore works at uhaul in Elkins, WV and recommended that I use your business bc It’s climate controlled and a secure place to store my belongings. I can’t thank him enough!!!! I will definitely be recommending uhaul to anyone needing a storage unit.

Hildie Williams  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christina Harlan  |  First Impressions 
Rating:
5.0

Your Employees Liz and Jimmy were so kind and very helpful. They are easy to talk to and they understand what you need

missy Anello  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCUS ROYSTER ADKINS  |  First Impressions 
Rating:
5.0

Facility was nice and clean. Employee was very helpful and efficient.

Brian Boyles  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Frances Frazer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amelie Ellifretz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

don green  |  First Impressions 
Rating:
5.0

So clean and nice!

marilyn kesling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA ENGLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Currence  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nellas Eidell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Oldaker  |  First Impressions 
Rating:
5.0

Great facilities and friendly staff

MARTINWILLIAM WALKER  |  Overall Experience 
Rating:
1.0

If a renter for whatever reason is unable to get the padlock off the unit. Uhaul staff should be able to provide bolt cutters to cut the lock off. And even assist in cutting through the lock. Instead of telling the customer if you damage the doors in any way you are responsible. So a locksmith came and in 5 seconds used bolt utters to cut through the lock. And yes in case you are wondering. There was no damage done to the uhaul door.

jim day  |  Overall Experience 
Rating:
1.0

No prorating. A full month charged for one day of storage. Charged for a 2nd unit that I never used. Staff is all lazy and rude(including the general manager). Units are on autopay, yet when I showed up to clear out my unit, It was locked out for nonpayment(my credit card WAS charged). This place is a ripoff. I would ever use this facility again. I will be posting on Facebook and informing everyone I know of my unpleasant experience at Uhaul of Elkins WV.

DANIEL TOLSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy Burgess  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eddie Enriquez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel Paynter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virginia Haverick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EARL JUNIOR VEST  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra gosnell  |  Overall Experience 
Rating:
5.0

Best place I’ve ever used in all ways. Security, cleanliness, etc.

vickie Mosher  |  First Impressions 
Rating:
1.0

Your attendant behind the counter was a total Jack a** If it wasn't for going to jail I knock his a** out

Johnathen thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven rutheford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shirley daniels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christina rosier  |  First Impressions 
Rating:
2.0

Only two areas to access inside. My units have two sets of doors within 50 feet that could be utilized to access storage area. I had a 24 ft uhaul Packed full and had to carry all items down numerous aisles and around three sets of storage unit sets. The distance from the truck to my storage unit was ridiculous. When questioned Jim Kisamore was less than cordial, and yes I was very upset because I asked before renting if I could drive up to the units or did I have to pack everything in, and was told I could drive to the unit. Another person unloading was not happy about the lack of convenient access also. A key pad at the doors in the far left unit area would be greatly appreciated. One of the bay doors was damaged so the manager shut the entire unloading station down but even at that, the distance from there to the 12## units are not at all convenient and I have 2 10x10 units packed full. I am not looking forward to having to move my stuff again. Again, I implore you to offer access through the doors already there in that area. The other downfall is there is no ceiling in the units, everything will be dust covered.

MELINDA LAMBERT  |  First Impressions 
Rating:
5.0

Thank you !! The storage units are very nice and i didnt have to stress about anyone breaking into my storage unit and taking my things so that was a relief . It is a very safe place to store your stuff and if i have to get a storage unit again i will definitely go back to u haul place!!! The people was very nice and helpful and walk you through how to get in for the first time and help after if you need it! I would recommend uhaul to anyone that asks about storage!!

Breanna Ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Kalar  |  Overall Experience 
Rating:
5.0

Female associate top customer service👍🏼👍🏼👍🏼

SHEILA K CROSS  |  First Impressions 
Rating:
5.0

Rent your storage unit at U-haul today!! The Best units in this area .

kenneth vance  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taneka Rolle  |  First Impressions 
Rating:
3.0

Wild have rated higher but felt it was a bait switch when unit size booked in march was not available snd had to rent more expensive larger unit.

Virginia Haverick  |  First Impressions 
Rating:
5.0

I haven't always have good dealing with u-haul, but the Elkins, WV store is an exception. The staff is always helpful and willing to go the extra mile.

Bonnie Shawyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phyllis mallow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bertha Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rob Harrison  |  Overall Experience 
Rating:
5.0

Great!I never had a problem.The instructions were easy to follow.The facilities were impeccably clean.This includes the storage unit itself.

Rebekah Durham  |  First Impressions 
Rating:
3.0

The only issue that I had was my key cards never worked. They would issue me new ones and they still would not work during a return visit.

Ronald Bosley  |  Overall Experience 
Rating:
5.0

Great facility and friendly staff. Got a little turned around with the location of the loading dock and after hours checkin, but all was good in the end!

Andrew Jones  |  Online Move In 
Rating:
5.0

Customer service was excellent! The staff was very helpful and , in general, very, very professional.

RODNEY MOLIDOR  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

David Eriksen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George A Studer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sandra gosnell  |  First Impressions 
Rating:
5.0

more than I had expected. thank you

RODNEY MOLIDOR  |  First Impressions 
Rating:
5.0

Very helpful and very nice people

Joseph Kalar  |  First Impressions 
Rating:
5.0

Iv had several storage units and this one was superior to all others

michael brooks  |  First Impressions 
Rating:
5.0

I couldn't have been more satisfied.

terry kerns  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittainny Renee Toms  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bertha Gonzalez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dave harper  |  Overall Experience 
Rating:
4.0

Above Average for now, I've only been using for a week. We'll see how it is after a few months.

jimmy hutzell  |  First Impressions 
Rating:
5.0

I am a displaced college student, and I utilized the free 30 days of storage that U-Haul offered to us. It has helped me and my fellow students immensely, and I will forever be grateful for the help in this time of need.

Kaylee Wagner  |  First Impressions 
Rating:
3.0

The girl I originally talked with was very helpful. The guy who was working on Sunday wasn't very helpful. HE told my daughter that he could not find the reservation even with the emailed reservation number. After several attempts he was finally able to find it. Very frustrating to have to deal with that kind of incompetence.

Anthony Holt  |  First Impressions 
Rating:
5.0

Very well maintained

Tabitha Hutson  |  Online Move In 
Rating:
5.0

I used 2 of these to get moved across country. They worked great, the 27 v10 truck I had was much better than the v8 my wife drove. Both pulled cars and got us into storage then home. Thanks uhaul.

Pearle Keith  |  Overall Experience 
Rating:
5.0

Brand new CLEAN Facility with eager to accommodate young staff

Michael Wood  |  First Impressions 
Rating:
5.0

Very professional. Great customer service.

brandy crawford  |  First Impressions 
No reviews have been submitted for this location.

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