Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment all worked perfectly. The customer service however, was exceptiona!!!! Had to keep the trailer two days longer than expected, and the fees were more than reasonable. Fair rates,, courteous service. 10/10 recommend.
Derek S
Rating:
5.0
Great customer service professional and patient. Made sure I got what I needed and locked it in for pick up. On pick up quick and efficient and answered all my questions
Andres Z
Rating:
5.0
Was understanding and responsive to the equipment issues.
Cedric G
Rating:
5.0
Very quick and helpful. Will definitely be back to rent again when I need a utility trailer.
david d
Rating:
5.0
They have excellent service, I appreciate all your attention and recommendations.
LUIS G
Rating:
5.0
Good
SERGIO M
Rating:
5.0
Good service
Edgardo v
Rating:
5.0
Customer did not leave a comment.
WILLIAM A
Rating:
4.0
Customer did not leave a comment.
Carlos B
Rating:
5.0
Customer did not leave a comment.
James L
Rating:
5.0
Customer did not leave a comment.
Devrim K
|
Online Move In
Rating:
5.0
Employee was nice and courteous. He made it really easy for me to return the truck.
Jesus A
Rating:
5.0
Customer did not leave a comment.
Roberto L
Rating:
5.0
Customer did not leave a comment.
Louis J
Rating:
5.0
Customer did not leave a comment.
julie l
Rating:
5.0
Customer did not leave a comment.
Gelacio R
Rating:
5.0
Customer did not leave a comment.
ernesto a
Rating:
5.0
I ordered mover which was offered on your site(U-Haul) I got them because the name U-Haul is very reliable but unfortunately the mover didn’t show up, So don't let the U-Haul name become trash when you advertise for an unreliable company like these movers.
Darlene D
Rating:
5.0
Customer did not leave a comment.
Lorna M
Rating:
3.0
I rented equipment at aroung 6pm on April 4th with intention of returning it at 11 am on april 5th to which i ended up returning it earlier at around 8 am, for which your employee charge me for a 2 day rental when i only had the equipment for roughly 14 hrs. Pls make sure you train your employees better.
ADILENE P
Rating:
5.0
Not much. This experience was almost flawless. Keep it up!
ROBERTO L
Rating:
5.0
Easy going and friendly Staff. Thanks
FRANCIS P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carl L
Rating:
4.0
Customer did not leave a comment.
Julie C
Rating:
5.0
Customer did not leave a comment.
DANIEL S
Rating:
5.0
Great location, plenty of trucks available, store was very well stocked with supplies.
Adam R
Rating:
5.0
Customer did not leave a comment.
ALESSANDRA H
|
First Impressions
Rating:
2.0
I had to wait 5 minutes or more before someone came into the building
Mary D
Rating:
5.0
Customer did not leave a comment.
LUIS Q
Rating:
5.0
Customer did not leave a comment.
Daniel G
Rating:
3.0
Customer did not leave a comment.
DANIEL C
Rating:
5.0
Excellent service, highly recommended it to all in need of storage and Trucks
Dr Jorge F Robles
JORGE R
Rating:
4.0
Customer did not leave a comment.
Gregg M
Rating:
5.0
Great customer service and friendly staff definitely will be back in touch soon
mauro t
Rating:
5.0
Customer did not leave a comment.
Graciela G
Rating:
5.0
Such a GREAT TEAM there on 4th St in El Centro, CA.
So friendly and eager to help. BIG TIME KUDOS to the crew there. Thank Y’all!🙌
Monica A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIE B
|
Overall Experience
Rating:
5.0
Great Customer service nice people working there
luis v
Rating:
5.0
Great customer service. Equipment in great condition.
liberto v
Rating:
5.0
Customer did not leave a comment.
Jeffrey P
Rating:
1.0
Find a place other than this
Ramona R
Rating:
5.0
Very helpful staff. Easy transaction.
Kevin V
Rating:
5.0
Luis was very professional and fast service!! Props to this Uhaul Location on 4th st El Centro Ca 92243.
Oscar M
Rating:
5.0
Customer did not leave a comment.
ALAN C
Rating:
5.0
Customer did not leave a comment.
Ruben S
Rating:
4.0
Ensure that customers email is entered correctly. I haven't gotten an email with my contract. This survey is the only email I've gotten from Uhaul. I have no proof that I rented or returned my rental. Still waiting for proof of rental.
shombe w
Rating:
5.0
Customer did not leave a comment.
Edward G
Rating:
5.0
Odometer need to be in sight to know miles used.
Oscar M
Rating:
4.0
I would just recommend to let customer know about doing truck inspection before driving off or let them know they will be receiving text to inspect truck before driving away. I didn’t see text until 2 hrs later. Link had already expired.
Mayra M
Rating:
5.0
Customer did not leave a comment.
Destinie D
Rating:
3.0
a more thorough inspection of equipment would be great for safety. on route to my destination the driver side windshield wiper broke off. it might've been windy but the gust were not strong and it affected my visibility to dangerous levels due to rain and fog. without the wiper I put myself and my passenger at risk.
also for the drop off to be the same as i am not a delivery service, the service seemed rushed and they had allocated drop-off to two different location for the equipment when i had requested the same location. only one was sent to me via text message so i was caught off guard when it stated only the trailer was going there. the third person to help me on the phone customer service was nice and inviting to help me resolve this issue.
Brian M
Rating:
5.0
Customer did not leave a comment.
Jose B
Rating:
5.0
The man that assisted us was very educated and gave us an excellent treatment. He was very knowledgeable and best customer vservice. He took his time to explain everything to us. Thank you very much
margaret s
Rating:
5.0
I love uhaul and the customer service
Victor V
Rating:
5.0
Customer did not leave a comment.
MARIA C
Rating:
5.0
Staff was friendly. Very efficient as well.
David H
Rating:
5.0
Customer did not leave a comment.
Brian P
Rating:
5.0
Our drop off location was excellent, very professional and helpful. My compliments to them
James S
Rating:
4.0
Customer did not leave a comment.
RANDALL S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gustavo G
Rating:
5.0
Customer did not leave a comment.
claudia g
Rating:
5.0
Customer service was great!
marty p
Rating:
5.0
Staff were amazing!
RAFAEL R
Rating:
4.0
Customer did not leave a comment.
Richard B
Rating:
3.0
Customer did not leave a comment.
Kevin C
Rating:
4.0
I was given a van with a flat tire. I rented this exact van last week and had the low tire signal on as well. However last week it wasn’t much of an issue. It stayed at about 56psi. Yesterdays rental was at about the same. I loaded up went to my event and when I went to move the van to park I noticed it was all the way down to 20psi. I was on a time restriction and had already unloaded for an event, I couldn’t go back to exchange the van. So I dealt with it, aired up after the ent at 9pm. Woke up in the morning to 8psi. Had they checked the van last week they would have seen the tire needed to be repaired.
Andrea B
Rating:
1.0
No I have very bad experience it was only me and my daughter and I had to hire somebody to help us the first time I rented the U-Haul they said they don't have any dollies because they were all being used I said really if you have a truck you should have a dolly for the person's to use and he looked at me like I was crazy I guess the second time I rented which was today Friday I got a smaller one cuz I didn't need a big one I told him that I didn't know that this one I rented did not have the ramp and they told me because it was a smaller size U-Haul this is not fair and right especially if you're a woman I know there's some woman that do use heavy equipment but not us I'm 64 years old so I had a higher another person to help us today and he accidentally broke my refrigerator so I want to know what do I do because I want somebody to pay me for my refrigerator that broke and very very bad poor experience that's sad thing about it is that you guys are the only ones here in Imperial Valley or I would never do this again I will be calling that number
Lupe T
Rating:
5.0
excellent and very friendly staf
Victor M
Rating:
5.0
Excellent customer service.
Jose A
Rating:
5.0
N/A
Salvador P
Rating:
5.0
Customer did not leave a comment.
claudia g
Rating:
5.0
Customer did not leave a comment.
Maria G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rosie A
Rating:
5.0
Great customer service.
victor v
Rating:
5.0
Customer did not leave a comment.
juan z
Rating:
5.0
Quick and friendly, only took me a minute to drop off trailer very well organized, and professional.
TONY D
Rating:
5.0
+
MICHAEL S
Rating:
5.0
The return process was super easy and fast and the customer service was superb!
Bernardo L
Rating:
4.0
Customer did not leave a comment.
JANINA M
|
First Impressions
Rating:
5.0
customer service was excellent no way to improve
WILLIAM M
Rating:
4.0
Customer did not leave a comment.
andy u
Rating:
5.0
staff very courteous, knowledgeable in all areas. Pick up and drop-off were handled with good timing. I picked up a clean and mechanically sound unit (open trailer). Great service and equipment…. Thank you for your service. HH
Heber H
Rating:
5.0
Customer service was excellent
carlos e
Rating:
5.0
Customer did not leave a comment.
Stephanie L
Rating:
5.0
Staff was professional and courteous. Really helpful service-wise.
Stephanie L
Rating:
3.0
There were no rental dolly’s available which was inconvenient.
Raul A
Rating:
5.0
Good customer service. Ez
William L
Rating:
5.0
Customer did not leave a comment.
Andrei L
Rating:
5.0
Every one was very helpful and knowledge.
Michael m
Rating:
3.0
This location is usually above par, and I am a steady customer but that day I received a truck that was filthy, like maybe it was stolen and retrieved from a quarry or something. Nonetheless, it got the job done!
RANDAL Q
Rating:
5.0
Customer did not leave a comment.
Adrian C
Rating:
5.0
Very professional staff.
Francisco R
Rating:
5.0
Agustin was a great help during our move. He is very friendly and knowledgeable. He assisted my wife and I in packing supplies as well as arranging for a trailer to rent. I would recommend his services to my friends and family. Thank you Agustin!
SHANNON H
Rating:
1.0
The truck was given to me with no fuel and the fuel light on. I had to drive straight to the gas station to even make it home. The truck was dirty in the outside from the rain that had happen a week prior. Still i’m being charged extra for i don’t what.
Edgar R
Rating:
5.0
Customer did not leave a comment.
mario g
Rating:
5.0
Customer did not leave a comment.
YANETH F
Rating:
5.0
Customer did not leave a comment.
jose p
Rating:
5.0
Customer did not leave a comment.
Julie L
Rating:
5.0
Fast and easy
JULIO C
Rating:
5.0
My experience with the employees was great.
Hector L
Rating:
5.0
Customer did not leave a comment.
MARTHA H
Rating:
5.0
Amazing rep! Made the easiest part of my moving.
Raymond L
Rating:
4.0
When I pickup the truck it had the check engine on, went back to the office and the employee came out with an OBD and simple erase the code. That did not give me any confidence since I was going to be on the road. When on the raod the check engine light turned on again. I delivered the truck and explained the person the situation. At the end I went over a couple of miles and was charge for it. You cannot be based on the exact miles from point A to point B. Their should be at least 50 miles more. You never know what can happen on the road.
Higinio G
Rating:
5.0
I got over charged for dropping the auto tranporterter somewhere else than I said that I would have. That's just not right
Jose C
Rating:
5.0
There was a mix up with which truck I had rented and they promptly fixed it. Would definitely use them again.
elena m
Rating:
5.0
Nothing staff was very friendly, he accommodates my needs and found the right equipment. Excellent service. Drop off was a breeze no issues at all less than 3 minutes. Highly recommended.
jose c
Rating:
5.0
Exelent servise on ofice and equipment
miguel w
Rating:
5.0
Customer did not leave a comment.
David L
|
Overall Experience
Rating:
4.0
Only thing that needs improvement? Is the access to storage.it should be a 24 hour access to you stuff in storage!
victor b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria S
|
Overall Experience
Rating:
1.0
I pre-paid my storage one week before it was due.
I found a large storage unit closer to my home . Same price.
Moved my things out but they refused to return $$ due to me.
I will not recommended, U-Haul to any one in the future…….
CINDY M
|
Overall Experience
Rating:
5.0
Other then the hours being that it is to hot in the day and it being a hot place to move everything else very nice staff very nice very clean and organized
Tiffany A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ESMERALDA H
|
Overall Experience
Rating:
4.0
Thank you!
manuela s
|
Overall Experience
Rating:
5.0
I was treated with the most utmost respect, especially with my mental condition of anxiety and depression, which I experienced with my move and the few times that I returned to empty out my storage from my unit. The staff were extremely friendly, accommodating and helpful. Thank you from the bottom of my heart.
Ida A
|
Overall Experience
Rating:
4.0
I would like to say that they only had a 2nd floor storage unit available and there's no elevator.
terraca d
|
First Impressions
Rating:
5.0
Everyone was very nice and helpful answered all my questions
Tiffany A
|
Online Move In
Rating:
5.0
I was very pleased with the service I received at Uhaul. They worked with me and helped me completing my contract. They worked with me paying a $50.00 fee and take my belongings in 24hours. Thank you. Mr Larry Lopez
Larry L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Victor B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gerald P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gene a
|
Overall Experience
Rating:
1.0
I had a really bad time. The customer services is terrible and not well trained. I was not treated with respect by Erick an employee from this site in El Centro.
jorge A
|
First Impressions
Rating:
2.0
Eric had excellent customer service. While Albert could work on his cutomer service. Albert was extremely "RUDE!"
LUIS A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joselyn Q
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLOS C
|
First Impressions
Rating:
5.0
To get in has been a problem for a month. You guys should have gotten the electrical fix by now.I don't understand why it should take so long
mario q
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Josephine M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
PATRICIA L
|
Overall Experience
Rating:
5.0
Everyone was very helpful
Linda K
|
Overall Experience
Rating:
2.0
Le doy 2 por que no me dieron la unidad prometida, me dieron uno mas chico, pienso que no es profesional de parte de la compañía hacer esos cambios, y no cumplir con lo prometido, la atención es muy buena y la persona que nos atendió muy amable y profedional….
manuela s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karla R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Caryn S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ruby e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susie G
|
Overall Experience
Rating:
5.0
The staff at the El Centro Uhaul are very kind, helpful and hard workers very dedicated and caring. They go above and beyond for the customers. They work as a team and have geat customer service skills.
griselda h
|
Overall Experience
Rating:
5.0
Members of the staff were always courteous and friendly
ALONSO C
|
Overall Experience
Rating:
4.0
U-Haul in El Centro is a good place to shop for hitches and trailer supplies trailer rentals and storages I will continue to do business with U Haul it’s a good place
Kimberly C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rodney m
|
First Impressions
Rating:
5.0
U Haul provides a very good service I will continue to use U Haul in the future
Kimberly C
|
First Impressions
Rating:
5.0
The associate who assisted me was very thorough, knowledgeable and helpful, i will look for his name on the paperwork and resubmit so he gets his credit.
Kerry K
|
First Impressions
Rating:
5.0
The customer service at this location is amazing they met every expectation went above and beyond everything I could ask for everyone that I dealt with add this location was amazing especially Alberto hands down
Kendrick K
|
Overall Experience
Rating:
5.0
Agustin was an extremely friendly person to deal with, I had the storage unit for about two years and it was a great experience. The prices had to go up for the unit that's the only thing that I don't like, but this is happening everywhere 🤷♂️
ANGEL Y
|
Overall Experience
Rating:
5.0
Good prices
maricela o
|
Overall Experience
Rating:
5.0
Muchos cambios a los precios en los últimos 2 ó 3 años pero aparte de eso siempre fueron muy amables conmigo y me brindaron un buen servicio, también. Gracias!
arlette s
|
Overall Experience
Rating:
5.0
Staff was amazing! Super helpful and super quick to get my unit.
Felipe V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Salvador T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tyrone M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephany T
|
First Impressions
Rating:
5.0
Great customer service 👏
THOMAS D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
javier v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kendrick K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Justino A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Elsa V
|
Overall Experience
Rating:
5.0
Eric was very patient and help. He has excellent customer service skill. I glad will tell my family and friends about your facility in El Centro. Thank you!
Laura M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carmen S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Cristina C
|
Overall Experience
Rating:
3.0
I would not recommend this location purely on the fact that there were multiple unannounced nominal increases to my rent. Also staff was extremely unpleasant, unfriendly, and apathetic every time I need assistance.
Luis U
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jorge S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Isaac R
|
First Impressions
Rating:
5.0
Very helpful staff
Gerardo G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mario L
|
Overall Experience
Rating:
5.0
There when you need them and professional and helpful tips such as moving carts for ease of movement
ruby e
|
First Impressions
Rating:
5.0
I have used UHAUL in en El Centro Ca for storage and other services and i have dealt with both Agustin and Erick throughout the years. They have always provided above average customer service and have been very friendly and approachable. Thank you!
ALBERTO L
|
Overall Experience
Rating:
5.0
Customer service staff were kind and helpful storage was secure I like that.
rosa c
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MARIA D
|
Overall Experience
Rating:
5.0
Todas las personas que nos atendieron fueron muy amables nos isieron sentir bien muchas grasias por sus servidos att.Saul Marin
Maria H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gumaro G
|
Overall Experience
Rating:
5.0
Staff was very friendly and fast giving me a storage and recieving the truck.
Thank you very much
Marcia A
|
First Impressions
Rating:
5.0
The gentleman who checked me in was great! Showed me the unit, answered all my question, offered a water and was making friendly chat.
martin f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jessica m
|
First Impressions
Rating:
4.0
God bless you
Isaac p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carmen d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emma H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
juan a
|
Overall Experience
Rating:
5.0
Staff super friendly and helpful.
Elizabeth S
|
First Impressions
Rating:
5.0
Great staff, always ready to help. I will always recommend this place. =)
Gabriel P
|
Overall Experience
Rating:
5.0
The only issue I had was I moved out of my units (2) on the 2nd of June. I had just paid rent on the 20th of May, but I couldn't get a refund for the time I was early. My situation didn't let me use the whole month I had paid for. That's the way it goes.
nancy f
|
Overall Experience
Rating:
5.0
The manager I think his name is
Augustine was very nice, helpful and professional
All employees I encountered were very nice.
LINDA B
|
Overall Experience
Rating:
5.0
All went well.
William H
|
Overall Experience
Rating:
5.0
Always great customer service when needed.
Maria C
|
Overall Experience
Rating:
5.0
All went well from pickup to drop off
LINDA B
|
First Impressions
Rating:
5.0
Good service👍
Jorge D
|
Overall Experience
Rating:
5.0
Great experience. Convenient, clean and friendly staff. Good value for the money!
Mistelle A
|
Overall Experience
Rating:
5.0
Eric and Mario were great, especially Eric who was always willing to help in any way he could. Very satisfied. My second time renting space at this facility in El Centro.
Melvin S
|
Overall Experience
Rating:
5.0
Your staff is always very friendly and willing to help and they display great knowledge of the different services you have to offer. Thank You!!
Raquel A
|
Overall Experience
Rating:
5.0
Good service!
SERGIO E
|
First Impressions
Rating:
5.0
Would absolutely use again.
KARMAN K
|
Overall Experience
Rating:
5.0
Excellent service!! the person who helped us was helpful, very friendly and explained everything very well
alejandro b
|
First Impressions
Rating:
4.0
Not enough room choices and it’s hard to get to the room entrance.
PEDRO M
|
First Impressions
Rating:
4.0
very good no complaints.
mike b
|
First Impressions
Rating:
5.0
Indoor facility was clean, hallways well lighted. Never had a problem accessing my unit. Light inside the units would be good. Good storage experience. Thank you.
rangel o
|
Overall Experience
Rating:
5.0
Everyone was awesome, I highly recommend this shop they are great.
Daniel W
|
First Impressions
Rating:
5.0
great service
Tom S
|
First Impressions
Rating:
5.0
Me gusta tratar con ellos.
doris c
|
Overall Experience
Rating:
5.0
Excellent staff and clean gacility
MARTHA H
|
Overall Experience
Rating:
3.0
Good.
Gustavo F
|
First Impressions
Rating:
5.0
Luis Moreno was very attentive to my situation, and I do appreciate it.
Guy F
|
First Impressions
Rating:
5.0
Manager and Erik very helpful
Melvin S
|
First Impressions
Rating:
5.0
Buena atención al público Gracias
doris c
|
Reservation
Rating:
5.0
Agustin was amazing helping menout every step of the way with my storage needs, you need more employees like him
Mariana J
|
Overall Experience
Rating:
5.0
Would be great to have 24 hour access or at least later access. Not everyone works 9-5. I found hours to be my only issue at times.
Brent B
|
Overall Experience
Rating:
4.0
Great employees, very helpful. Wish the facility allowed after hours access like other uhaul facilities, otherwise was a great experience!
christopher m
|
Overall Experience
Rating:
5.0
Good customer service...
Oscar R
|
Overall Experience
Rating:
4.0
good use of old truck boxes. just a but expensive though.
BOB M
|
Overall Experience
Rating:
5.0
Helpful staff
diana p
|
Reservation
Rating:
5.0
The guys working were Always so kind and helpful!
Morgan G
|
Overall Experience
Rating:
5.0
Very helpfull staff
KYLE M
|
Overall Experience
Rating:
1.0
I rented a 10 foot truck. 24 hours. I get there This rude punk.Tells me to shut up calls manager. Gives me a 24ft. So I store the stuff there.can’t afford it. You sell everything and I owe you 1000.
Gary W
|
Overall Experience
Rating:
2.0
My storage was broken into and I was unable to get back anything that was stolen. Surveillance is a must if it is not gated and secured.