The ratchet straps for the car dolly were a bugger to use. You almost need 3 hands to operate them. I feel they have become worn and just need replacement. With them working properly, I should have been able to clam them shut and they would unwind. They did not. I had to manipulate the strap to unwind them. I told the clerk about the problem and that was about all I could do. I hope they look at this issue before renting it again.
KEITH GCustomer Reviews for U-Haul Moving & Storage Of Edmond
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome place. Very quick, professional. Very clean. Great vibe, Fantastic work ethic. They are 9n top of things.
Miguel MI was charged an additional $11.60. I called but no one returned my call. Poor management. Absolutely will not recommended
Patricia HThe gentleman that took care of me did an outstanding job!!
Timothy MUpgrade location on app for better check in process from phone
Paul CThe worker seemed a little confused when I said I had emptied everything and was ready to move out of the unit. They found a manager who took charge of the situation and everything went smoothly after that.
John M | Overall ExperienceA bottke of water for the customer.
maurice wThe driver that dropped off our containers was super friendly and very professional.
John MNobody did any predelivery inspection. Was was scary driving in dark w/ONE LIGHT WORKING SAME W/HIGHT BEAM- LITTLE CANDLE . CAN'T SEE R.TURN SIGNAL WORKING ONLY W/LIGHT OFF. NOT ON. TRANSMISSION MANY TIMES DIDN'T SHIT IN 4TH GEAR. IM VERY HAPPY DIDN'T END IN DITCH OR RAN OVER SOMEBODY. Thanks for scarry experience.
JOSEF SThank you all!!!
Ken JThe gentleman who checked me out, Howard, was very courteous and knowledgeable. He even offered me a free month of storage with my truck rental. Great experience. Also the new showroom is a huge improvement. Makes things much easier.
nate fGet your damn trucks transmissions fixed. Every single time I rent one of these trucks, they hardly want to ever switch gears like they’re supposed to. And for that alone, I think U-Haul is overpriced.
Kyler WOrigianlly had a reservation for 1100 at Hefner location. Received a call as I was heading to location to pick-up rental and was told it was not avaialbe. She rescheduled a 1:00 pick up @ 911 S Broadway St. They then told me that they didn't have a 15' either. Very frustrating to have been told to reschedule my moving help from 11:00 to 1:00 to only be told that you are out-of-luck. Anyway the 911 S Broadway St location got me into a 10". It was tight but it worked. UHaul needs to work on ensuring what they tell people is indeed correct.
Theodore KEveryone was very helpful and thorough. They explained how to check in and check out, they walked us to our unit and they helped us turn in our trailer after we had unloaded it. Facility was very clean and organized. Excellent across the board.
John M | First ImpressionsCheck engine light was on and the shock absorbers obviously need changing. The staff said the check engine light didn't matter, but it is rather unnerving.
Warren DStaff was great. Made it easy once again.
Lanny LMaybe to go over the controls.
Maurice WI have been a customer many times over the years, no matter whether I need a simple car dolly or the 26ft truck this location is always the best uhaul location I have ever dealt with!
Justin KIt"s still a process to get in to the office(slow) and checkout to get equipment regardless pre-registration preparations.
dean wVery nice new location
Hugh FExcellent agents. Will return.
George CNo issues dropping off
mona hI said yes to equipment because it was a two-part question. The truck I rented needs a wheel alignment ASAP.
Paul MJust continue the excellent, personal service & attention to details that you have done.
Bill COne of the employees was rude to my wife
Morgan LTruck cab smelled like a grow house. Windshield wipers need replacements. Knob for driver side window lever is missing.
Judy JGot cheated
nathan RThe link and app sucked. Couldn’t use. Didn’t use. Mileage not clearly discussed or documented as additional charge to rental. Experience otherwise was fine. No compaints.
todd eHire more employees like Erick. He was friendly, complete and very competent. He was proud of his work in making my rental experience one of the best and I have rented at this location many times!
Roland CI had a wonderful experience at the U-Haul store today.. me and my husband were help by this wonderful lady named Betty she was very helpful and very kind and made sure we had everything that we needed..!!! She’s a wonderful employee and you guys are lucky to have her
Chaney VGreat help from Betty at the service desk!
carol hCustomer service person inside was not helpful at all had to go outside and look for someone No help outside had to call u haul direct to get help then get charged a late fee
cale cWindshield was dirty.
Kenneth BWas allowed to book online using Apple Pay but was told in the store that I couldn’t use it. Did the e check-in online and had to redo in store. Took over 30 minutes to get checked in when trip was already pre-booked, prepaid, and checked in online.
Lanhiyah CVehicle needed a wash and to be clean inside.
Bienvenido MEverything was great , the people have always been nice and polite ever time I have been there
TOMMY DGood work
Loren SStay with the customer when picking up equipment to make sure they know how to operate the equipment and that they received the text telling them to inspect the equipment before they leave the business
LeRita ANothing to add the experience was great.
Michael CNate and the return crew was great to work with. Many thanks to all!
LINDA HYou’re do the right thing, all employees we interacted with were very helpful, polite and knowledgeable from beginning to end!! Desk attendant, truck pick-up attendant and return/drop off attendant - did an awesome job! Thank you
Marcela GThis is my go to location. It’s always stocked
Robin UContinue giving a great customer service and maintained a CSR at the front at all times to provide a faster service. All the guys are very serviceable and friendly…. THANK YOU!
Bienvenido MAbsolutely the worst experience of my life. The online quote stated $177 and by the end of the day, some how, I had spent close to $300, with gas and "safe ride" bull shit, whatever that is. So now im negative in my bank, and i guess thats my fault. Another greedy corporation trying to make it impossible to do anything in life. I will be sure to never ever use this SCAM OF A COMPANY EVER AGAIN!!!!
Ashlee bNothing
Luke CIt was bumpy at first But, we all came around n they were all Kool !!! My favorite staff is Erik !!!
Naomi B | Overall ExperienceHelpful staff got me in and out!
Cameron BThe sales associates could be a little friendlier. All three associates, none smiled, none welcomed me, not even a “thank you” at the end of the transaction. No help offered, no upselling, one guy (with a beard) was a bit rude to me (I wont get into the details). I mean, the customers are moving. We need help. It’s stressful enough. You need to secret shop this place and teach them how to just have good manners. I’m not asking to have my ass kissed, just sufficient service.
Edward EExceptional service!
AMBER GAn employee saw a safety issue (tire) before I left and switched me to a different van. Thanks for doing this- I had a long drive!
Laura WNo issues
Jim Tfacilitiesd are old Ugly, run down. pavement is rough, has lots of pot holes and dirty. Need to be dozed off and rebuilt again.
WES SI didnt get the dolly i rented but the customer service was good :) accidents happen
anthony mUHaul tried to redirect me about 15 miles away from here for my pick up. Thankfully they switched it back.
James SPickup and Drop Off were a complete headache. I consider myself pretty tech savvy, but the App is very time consuming and not very user friendly. I would like to avoid the app all together. Had to sign in no less than 5 times at both drop off and pickup. Easily added an extra 1.5 hours just to do these two things. Complete hassle. Supposed to be “easy”. Would have been much easier to make a clickable link and carry on from there. Also, I made the reservation at 10am. Would not be available until 3:30. Dollies we’re not loaded, even after a nearly 6 hour wait. So, we had to wait on those as well. Experience took much longer than ever needed to be. Glad I don’t have to use another Uhaul anytime soon.
Natalie B1. Given a truck with the fuel light on 2. Was given false information to a question regarding mileage.
Jeramy GExcellent equipment, great customer service! I was in and out quickly and the equipment was clean and well maintained.
Ryon GEverything went smoothly from check-in, to equipment rented and return of uhaul. Highly recommend checking in online to expedite pick up and check in process. I will definitely rent from them again (if I have to move).
Carlie WMy truck was dirty when I got it and then I got charged a $100 cleaning fee when I dropped it off. My truck also died on me 2 times, maybe due to a leak in an air intake hose I’m not sure. Didn’t feel safe. Also didn’t have the truck I had originally requested like 2 weeks before hand but that was from Stillwater location not Edmond. Not happy with uhaul in general for this move. Probably wouldn’t use again unless I’m forced to
Trisha OBecause it's a new facility based on an old building that needs to be updated.
Stephen S | First ImpressionsHours limited to office hours, staff required to remove lock from storage unit. Buildings being renovated trash and bldg. materials everywhere. Staff very friendly but also very busy.
jason l | Overall ExperienceI realize it's under construction but the office area is a run down dump and having to get office staff to unlock the secondary lock on my unit was annoying.
WILLIAM E | Overall ExperienceThank you for everything
Tamera A | First ImpressionsWhen I rented the unit and was given the "max" card, the employee took me to where you use your card to turn off the alarm to your unit and showed me how to swipe the card but it didn't work as the computer probably hasn't had time to activate it yet. While doing that, I noticed the hours of operation were till 10pm. I asked the employee if we could access it after hours and he had told me yes, it was 24/7 access now that they had the security system. I felt relieved as my help wouldn't be available till about 4am. So we drive to the unit and looked all over to find a machine that would swipe out card and once found, I swiped it but the screen said to call office and it wouldn't give me access. When looking at the sign close to the card machine, it said that there wasn't access to your units until 5am. I was so tired from driving 6 hours etc that I got furious. Why would the employer tell me I could get in my unit any time with my card then I show up exhausted at 415am or so to hare to wait another 45mins to get in my unit. I spoke with the employee later that day and he said he didn't say that but I have 2 witness, 1 with me and 1 on the phone that heard him say it too. I was not happy. Then, I turn in the truck I rented on time and go home and was notified by my phone I had a $63 additional charge on my card I did not authorize. $33 for going over mileage that I did not know I had a limit as it was an out of state one way rental and a $25 cleaning fee as there was something green on the inside of the cargo area that was absolutely not caused by me. I own nothing green, has no green paint or stain to have caused that plus I moved the same load of belongings in a chair from that location to where I came back from with no green anything again and there was bo charge for cleaning due to something green being inside the cargo area. I called you to explain that I was never told I had a mileage limit going to the out of state town nor told I had a limit coming back from that out of state town. The cleaning fee isn't even debatable. I've ran over $1000 through your locations within a month and a half and feel I've paid you well what it was worth. Therefore I'm disputing the $63 unauthorized charge with my.bank if you won't credit me that back and you guys can work that out. To that end, I will never seek out rental equipment, vehicles or storage from you again and will never recommend you to anyone as I feel I was treated unfairly and charged an amount behind my back that is not justified. I was supposed to be contacted this morning from a regional supervisor regarding this matter but that time has come and gone. Thank you for reading. 1
KIMBERLY B | Overall ExperienceFacilities under construction/demolition but staff friendly and helpful.
jason l | First ImpressionsAll good made my moving experience easier
DAVID H | First Impressions