Customer Reviews for U-Haul Moving & Storage of Eau Claire

4,539 reviews

603 N Hastings Way   Eau Claire, WI 54703
(Corner of Birch and Hastings)

(715) 835-1864

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(715) 835-1864

603 N Hastings Way
Eau Claire, WI 54703
(Corner of Birch and Hastings)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The system wouldn't allow me to go in and comment about our moving in experience, maybe that's on purpose. For a facility that I paid well over $1000 for simply storing my/our personal items, we were appalled to find the back of the storage space covered with mouse feces. That carried over inside of an enclosed garment bag towards the back. Even the movers were disgusted. We haven't even gotten through all the boxes but I have no doubt we will find the same and possibly even the mice themselves. I told the person at the desk and no one has reached out to us in any fashion. We are thoroughly dissapointed in the UHAUL facilty and will not be using UHAUL again. And yes, we should absolutely be recieving a refund but clearly UHAUL doesn't care.

Kellen Burgos 
Rating:
5.0

Customer did not leave a comment.

Steven Durham 
Rating:
5.0

Customer did not leave a comment.

Amy Boussalem 
Rating:
5.0

Customer did not leave a comment.

dale pracht 
Rating:
5.0

Easy web site to use. Good service. Great price.

Allan Albricht 
Rating:
5.0

Customer did not leave a comment.

Debra Nichols 
Rating:
3.0

I feel I was switched and bated. I order a 4 x 8 trailer for ease of travel to my destination. But a day later I was told that that trailer was going somewhere else and I would get the same rate for a 5 X 8 trailer. This trailer is much taller and cost more to haul. I think the manager should have offered me a discount on the rental. Other than that all was wonderful.

John Suppon 
Rating:
5.0

Customer did not leave a comment.

Kenneth Bluse 
Rating:
5.0

Quick in and out at pick up and drop off.

Paul Harmer 
Rating:
5.0

Great People, Great Service!

Charles Probst 
Rating:
5.0

Customer did not leave a comment.

Joseph Buchicchio 
Rating:
5.0

Customer did not leave a comment.

Kevin Holcomb 
Rating:
5.0

Customer did not leave a comment.

Lee Thao 
Rating:
5.0

Customer did not leave a comment.

Alexandra Smith 
Rating:
5.0

Customer did not leave a comment.

Timothy Moua 
Rating:
5.0

Customer did not leave a comment.

Pauline Dedrickson 
Rating:
5.0

As always, a very smooth transaction.

John Staber 
Rating:
3.0

Rented truck has previous damage. I had difficulty understanding where that damage was recorded but it was easy to identify and report said damages before renting the truck.

Jack Moua 
Rating:
5.0

Customer did not leave a comment.

David Kuehn 
Rating:
5.0

Counter agent was friendly and efficiently handled multiple people on a snowy day. Equipment worked well and got the job done. Final cost was reasonable. Thank you.

Che Lukowitz 
Rating:
5.0

N/a, super easy to pick up and drop off!

Ashley Higgins 
Rating:
5.0

To make sure it’s clean and that they have a half eaten candy bars up on the dash melted pretty girls

Michael Debeau 
Rating:
5.0

Customer did not leave a comment.

Mary Ann Modrak 
Rating:
5.0

Customer did not leave a comment.

David Valleau 
Rating:
5.0

this was the best,for a 6x12,very pleased ty

Terry Frederick 
Rating:
4.0

Customer did not leave a comment.

Chad Wallace 
Rating:
5.0

Customer did not leave a comment.

Susan Booth 
Rating:
4.0

Good Experience

John Suppon 
Rating:
5.0

Customer did not leave a comment.

Joseph Franck 
Rating:
5.0

None.

Xoua Yang 
Rating:
5.0

I need my rental receipt. They said they would email my final receipt but I have not seen it yet. I used the trailer for my work and need the receipt please.

Jonathan Noeldner 
Rating:
5.0

Customer did not leave a comment.

John Wallace 
Rating:
5.0

It’s a great location! It is well run! I have been using them for years. We sold our old commercial van and just use U-Haul when we need a truck or van.

Lorin Kinsel 
Rating:
4.0

Customer did not leave a comment.

Steven Blaser 
Rating:
5.0

Customer did not leave a comment.

John Register 
Rating:
5.0

Very efficient staff

Sheila Moehle 
Rating:
4.0

Customer did not leave a comment.

Michael Forcier 
Rating:
5.0

Thanku so much

pravinchandra chaudhari 
Rating:
5.0

The manager there help me out. He was very very professional and personable. Your company is lucky to have him

Mike Erickson 
Rating:
5.0

Customer did not leave a comment.

Sherilyn Fraze 
Rating:
4.0

Little bit confusing on where to drop the vehicle off so it would not be in the way but otherwise everything was great!

Michael White 
Rating:
4.0

Customer did not leave a comment.

Jenny Heller 
Rating:
5.0

Both gentlemen that assisted me were kind and professional.

Marissa Petty 
Rating:
5.0

Customer did not leave a comment.

Annette Hart 
Rating:
4.0

Customer did not leave a comment.

David Blumer 
Rating:
5.0

The associate who assisted me was fantastic when setting up my reservation, picking up and returning the trailer.

Walter Lafrancis 
Rating:
5.0

Customer did not leave a comment.

John Gates 
Rating:
5.0

Customer did not leave a comment.

Shaun Carpenter 
Rating:
4.0

Customer did not leave a comment.

Rhonda Pozarski 
Rating:
4.0

Customer did not leave a comment.

Anthony luppino 
Rating:
5.0

Customer did not leave a comment.

Thomas Pettenski 
Rating:
5.0

I've never had a problem, but for some reason, this smaller one I rented was running at high RPMs and quit once. It started back up and we didn't have any problems of it quitting again, so I will definitely use U-Haul again. It's so easy to book online, there are so many things to rent or buy there. The totes to rent are awesome!! Best of all is that everyone is so nice!!

Keri Bradford 
Rating:
5.0

More staff.

Joseph Franck 
Rating:
3.0

Customer did not leave a comment.

Brandon Johnson 
Rating:
3.0

Customer did not leave a comment.

Camrin Rogers 
Rating:
5.0

I was delighted with the quick and friendly service.

Jim King 
Rating:
5.0

Customer did not leave a comment.

Michael Jones 
Rating:
4.0

Customer did not leave a comment.

brandon maxwell 
Rating:
5.0

Customer did not leave a comment.

Jennifer Amort Estupinan 
Rating:
5.0

They could use a larger parking lot

Eli Crieger 
Rating:
5.0

I had a flat tire and had to change my pick up time and then ended up having to extend my drop off time also. Josh was so friendly and accommodating. No improvements needed here! Thanks to my stupid boyfriend, I have to rent another one today, so I'm really glad to see they are open.

KERI BRADFORD 
Rating:
5.0

Customer did not leave a comment.

Kevin Moeller 
Rating:
5.0

Great service!

Janet Rydzik 
Rating:
5.0

Customer did not leave a comment.

Tami Vogler 
Rating:
5.0

Keep up the friend;ly, good work!

Herman Shilts 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Glentz 
Rating:
5.0

Customer did not leave a comment.

BETH GOLISCH 
Rating:
5.0

You have hit a home run with your staff at this location. From my initial call and chatting with a lady as well as my pick up and drop off when two different guys helped me. Service was instant in each case and delivered with a smile. I appreciated it - Thanks!

SCOTT RASMUSSEN 
Rating:
4.0

Really the only problem we had was the truck Really needs some repairs and so did the car hauler and tow dollie.. all three need tires, the dome lights in the box truck didn't work, and it was dark. Thankfully I came prepared with my own lights. Other then that I was happy with my experience and will use and recommend again. Oh yeah, there's a young Mexican guy working at the capital Ave location in Wisconsin who spends more time on his phone than doing anything. He watched a customer try for 10 minutes trying to back up a tiny trailer until he finally unhooked it and moved it himself.

Brad mckay 
Rating:
3.0

Customer did not leave a comment.

Alyssa Goebel 
Rating:
5.0

Customer did not leave a comment.

Thomas Gustafson 
Rating:
5.0

Great service friendly staff.

JOHN FISHER 
Rating:
4.0

The people in Eau Claire, WI were very helpful and professional. However, due to the screwup with the return date, there was confusion on when I would be returning the trailer. Even though I did call back 2 times to confirm the dates and confirmed the return date with the staff in Hamilton, the date was still wrong. It all worked out, and I would definitely use U-Haul again.

patty humphrey 
Rating:
5.0

Customer did not leave a comment.

Clayton Amb 
Rating:
5.0

Thank you!!

Jennifer Evans 
Rating:
5.0

Customer did not leave a comment.

Christine Luedtke 
Rating:
5.0

It went incredibly smooth for us. Great service, friendly staff

Tom Hagenbucher 
Rating:
5.0

Customer did not leave a comment.

James Biever 
Rating:
4.0

Customer did not leave a comment.

Mike Mikula 
Rating:
4.0

Customer did not leave a comment.

Fred Roadt 
Rating:
3.0

Customer did not leave a comment.

Jamie Graziano 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KLOS 
Rating:
5.0

Customer did not leave a comment.

GORDON BOIGENZAHN 
Rating:
5.0

Customer did not leave a comment.

Scott Johnson 
Rating:
5.0

Great service and experience as always! Quick and easy!

Chris Kaiser 
Rating:
4.0

The guys were all very nice and helpful

Tanya Simpson 
Rating:
5.0

Excellent customer service from start to finish.

Larry Duffy 
Rating:
5.0

Easy!

Dave Grimm 
Rating:
4.0

Customer did not leave a comment.

Julie Mishefske 
Rating:
5.0

When we got in the truck it smelled like pot. Truck was fine otherwise

Paul Beutz 
Rating:
5.0

Customer did not leave a comment.

Nancy Frank 
Rating:
5.0

Customer did not leave a comment.

William Berg 
Rating:
4.0

Customer did not leave a comment.

Scott Jevne 
Rating:
5.0

no issues - easy

Chris Howard 
Rating:
5.0

Customer did not leave a comment.

Paul Beutz 
Rating:
5.0

This team is awesome, very understanding, and are great at what they do. 10/10!

Holly Heitz 
Rating:
5.0

This was my first time renting a uhaul and everyone was amazing!!!

Shanda Schwab 
Rating:
5.0

Very easy to get the van I needed today. Sam was extremely helpful and vey knowledable.

Peter Oehler 
Rating:
4.0

They met me at my car and took the trailer off and compleated the paperwork. Very courteous.

nancy Kunz-beardall 
Rating:
5.0

Customer did not leave a comment.

Sandra Stoiber 
Rating:
4.0

Na

Erica Jones  |  Overall Experience 
Rating:
3.0

Dealing with the staff was good but I am giving an average rating because my box didn’t arrive on time. It was left at the departing office for more than two weeks and it arrived four days late.

manju chawla  |  Overall Experience 
No reviews have been submitted for this location.

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