Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure when checking out that during rental period, you get a receipt of every payment and record every conversation here within and write down mileage and personnel spoken with, take photos before trip, and after of the vehicle here said.
Carmen Nieves
Rating:
5.0
Customer did not leave a comment.
Marshall Eugene
Rating:
5.0
Nothing, the staff and equipment were great
Joseph Himelein
Rating:
5.0
Customer did not leave a comment.
Jose Luis Santiago
Rating:
4.0
Customer did not leave a comment.
Erica Osborn
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jordan Allen
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brian Myers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carrie Addo Smith
Rating:
4.0
good service
ron wilson
Rating:
5.0
Customer did not leave a comment.
Marilyn Kunselman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joel Otero
Rating:
5.0
The young man behind the counter was great to interact with. Would do business with him again.
Samuel Alund
Rating:
2.0
Price is way to high for how small the unit was. No lighting on the outside or inside the unit.
Harry Ramsey
|
Overall Experience
Rating:
5.0
Great service!
Brian Streeter
Rating:
5.0
Customer did not leave a comment.
Allison Thomas
Rating:
5.0
Customer did not leave a comment.
Jack Diorazio
Rating:
4.0
Ensure the rental equipment is 100% inspected and ready for the next customer. The one ratchet strap was so rusted up, it would not function. The person on duty was very polite and provided some lubricant so that we could get it operational. My only other option was to pick up another trailer from another Erie location. This should have been taken care of during a pre-inspection prior to the customer seeing it and then being delayed. Again, most likely a training issue due to turnover, but something to consider.
John Young
Rating:
5.0
Everything went well. No problens.
Gary williamson
Rating:
5.0
Customer did not leave a comment.
Nicholas DeDionisio
Rating:
5.0
Location is great but not sure why we spent $60 for 1 1/2 hours! Would not recommend to anyone for that price
Leon Hull
Rating:
5.0
The manager at this facility is an asset to your company. I see her working hard every time i visit and always goes the extra mile.
Robert Kufner
|
Overall Experience
Rating:
4.0
More attention to the restroom
Toni Gilbo
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eric serff
Rating:
5.0
The guy that helped me Paul was great! Super friendly and had me in and out in no time. I live a few blocks away and if all your employees are like him I'll definitely be back!
Nicholas biernik
Rating:
4.0
Customer did not leave a comment.
CLARENCE LUCAS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel Ploszkiewicz
Rating:
5.0
Customer did not leave a comment.
Duane Fletcher
Rating:
5.0
Super easy and quick. Thank you!
Jason Jones
Rating:
4.0
Would be nice to have a light inside the storage units to make it easier to find what you want when needed. Maybe some already have lights, but unit 1002 did not.
LINDA SPINELLI
|
Overall Experience
Rating:
5.0
The manager checked me out for my truck rental. She was super efficient and she also seemed very conscientious as she disconnected the auxiliary power source that had been charging the battery before I left. In all my years renting UHaul trucks, I had never seen that. In fact, several experiences at another Erie location were less than stellar. As I prepared to leave I happened to observe her checking in other trucks/equipment. She hustles! Excellent experience.
Laura Masterson
Rating:
5.0
Excellent customer service! 5 stars for the manager. Very well versed in all aspects! Will definitely be back.
Roy Fisher
Rating:
5.0
Customer did not leave a comment.
carmen lapaglia
Rating:
4.0
Customer did not leave a comment.
Sean Zuba
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeremiah Wickham
|
Overall Experience
Rating:
5.0
The vehicles that we get from this location and the personal are always top notch!!! Would highly recommend this location to anyone, Thanks
Christian Moks
Rating:
5.0
Customer did not leave a comment.
FRANK TRUDEN
Rating:
5.0
Customer did not leave a comment.
Jason Hull
Rating:
5.0
The battery died while using our 15' rental. The roadside assistance was to the point and was pretty accurate on response time.
Christian Moks
Rating:
3.0
Well,I thought it was unfair to be charged for 4 gallons of gas when I only used the truck for 13 miles. I did not use 4 gallons of gas for them 13 miles of driving the truck. That would mean it got only 3 miles to the gallon. And the needle on the gas gage barely budged from where it was. The extra 4 gallons at $22 added to the bill was overkill and overcharge for sure! Other than that,it was satisfying. I had not added the fuel myself as I had forgot my charge card on the way for the return. I thought to myself that I was only a gallon or two at best,which would have been $5 to $10 added to for fuel. Because there was absolutely no way I used 4 gallons of gas for 13 miles!
gary guianen
Rating:
5.0
Easy and hassle free
Sarah Vandervolgen
|
Overall Experience
Rating:
5.0
The woman behind the counter was excellent.
Wonderful employee.
John Dudzinski
Rating:
5.0
Great experience renting a small truck for a short move! Excellent equipment and fantastic service on both ends of the move.
Ronald Robaskiewicz
Rating:
5.0
A good experience all the way around .
Annette Slater
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAUL ROGALA
|
Overall Experience
Rating:
5.0
Equipment was so-so. Service engine light lit during drive home and lots of slack in steering. I understand there are 110k miles plus on the vehicle but still scary situation. Call center was efficient and answered my questions confidently.
Sherri Heasley
Rating:
5.0
The vehicles gas gage seemed to very greatly by 1/4 to 1/8 a tank. One mile I’d have 3/4 a tank and the next 1/2 a tank. The vehicle wasn’t parked where the app said it was for pickup, but otherwise everything was great. The web pickup and drop off options were very thorough and I’m glad that U-Haul made the investment in modern technology to make everyone’s experience better.
Nicholas Scott
Rating:
5.0
Customer did not leave a comment.
Michael Green
Rating:
5.0
Customer did not leave a comment.
RICHARD AFFRONTE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward Gordon
Rating:
5.0
Nothing negative to report
Nicole Cortes
Rating:
5.0
Customer did not leave a comment.
RICHARD PIERCE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarah Vandervolgen
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Douglas Moon
Rating:
5.0
Friendly service
Sarah VanDerVolgen
Rating:
5.0
The young woman staffing the desk was very pleasant, professional and efficient.
John Sabol
Rating:
5.0
The 5x8 enclosed trailer had a leak signified by some rusted water stains.
stephenHeidi zupanc
Rating:
5.0
Very polite and professional
CARLOS CARTAGENA VALENTIN
Rating:
5.0
Customer did not leave a comment.
WILLIAM GRANTHAM
|
Overall Experience
Rating:
4.0
N/A
Frank Walsh
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Marie Kavcsak
Rating:
5.0
Very pleasant and helpful clerk.
Trailer door latch missing
George Shumaker
Rating:
5.0
Nothing the employee was very friendly and liked to joke around
Robert Hazlett
Rating:
4.0
Parking area could use some grading my only negative comment
JOSEPH STAHON
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
phillip lawton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Haries
Rating:
1.0
The outside storage is in dissary. Equipment is being stored in incorrect locations. I cannot get to my assigned site. Other users are improperly using the facility. Some things being stored are simply junk. Facility manager says nothing can be done. Says her previous supervisor would not allow her to address the problem and she has not met current supervisor.
ANTHONY KOVACH
|
First Impressions
Rating:
5.0
Employees were great and very helpfull
Steven Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marie kavcsak
Rating:
5.0
Lenny is very helpful he was only one there at location....had 5 customers at one time ...was running to help everyone out
Timothy Crosby
Rating:
5.0
Customer did not leave a comment.
BRIAN LOOSLEY
Rating:
5.0
Customer did not leave a comment.
David Kostreba
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen Frank
Rating:
5.0
Customer did not leave a comment.
Jessica Nye
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Charolette Glover
|
Overall Experience
Rating:
4.0
The woman who help me return the truck was very helpful very friendly, quick and easy service
DIANE YEAGER
Rating:
5.0
Your software makes moving unbearable.
Almost every time that I get in line at your stores, I am waiting for your computers to process. It has been this way for at least six (6) years. I would not recommend yhat a friend go through the wait for your computers especially when they are tired, thirsty and hungry from moving!
Why is your slogan "WE MAKE MOVING EASY"? ?????????????
I would tell a friend to pack a lunch and bting a camp chair if you get in line at a U-Haul store ANY location because their software needs updated.
Becky Buss
|
Overall Experience
Rating:
5.0
I had an absolutely amazing time with the staff and everything else, however, U-Haul themselves was not the greatest. I had completed a move-out request nearly a month ago, yet was charged for monthly rent. I called my local U-Haul and was quickly helped out by a kind gentleman, and I was good to go. However, I would like to call attention to this because it may affect someone in a more negative way than what happened to me. Thank you very much to the crew at my local U-Haul - you guys are wonderful to do business with.
C.J. Mascarello
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Debra Stevens
Rating:
5.0
Customer did not leave a comment.
Edward Pierce
Rating:
5.0
Quick in and out the service was awesome
Shannon Briody
Rating:
2.0
Our unit "2185" was full of dead ants when we emptied it and they definitely didn't come from us. Our belongings were covered in them! Walk through the front door of the climate controlled building and you'll be greeted by mice and sometimes the odor of the bathroom. At least our stuff was secured though.
Zachary Klan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allison Thomas
Rating:
5.0
Customer did not leave a comment.
JUAN ANAYA ROJAS
|
Overall Experience
Rating:
5.0
This was a good experience. The staff was very helpful, friendly and professional. We recommend this location.
Diane Lines
Rating:
5.0
Customer did not leave a comment.
William Aldrich
Rating:
5.0
Customer did not leave a comment.
William Cowell
Rating:
5.0
Nothing, your doing great!
Christian Moks
Rating:
4.0
Customer did not leave a comment.
Lary Sharp
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
melissa newman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charolette Glover
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David Kimmy
Rating:
3.0
They need to make thereself clear about the documentation needed when returning the vehicle and also make their self clear that you need your phone to take pics of the room when it's emptied instead of making you walk all the way back up there again just to take pictures
Corinne Saxton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BARBARA POWELL
Rating:
4.0
Customer did not leave a comment.
KEVIN DONOGHUE
|
First Impressions
Rating:
5.0
Quick and simple.
JAMES MARTERELLA
|
First Impressions
Rating:
5.0
Phone support, check-in and check-out at this location was excellent!
Doug Pershun
Rating:
5.0
Customer did not leave a comment.
George Gilmore
|
First Impressions
Rating:
5.0
Both employees behind the counter were amazing. They were helpful, knowledgeable and great conversationalists.
Shawn Bush
Rating:
5.0
Friendly, efficient. Well done!
David Alfieri
Rating:
3.0
Rented a transport trailer today the lady behind the front desk that rented it to me like always was absolutely wonderful as always she is amazing to work with. However when I returned the equipment the guy behind the counter was not very polite was in a hurry to close all tho hile didn't lock the door to the building his comment was rude and harsh.... He looked at me with a rude tone and said " I am closed. Use self check out" . I couldn't even ask where he wanted it parked. I don't appreciate his tone he could have at least answered me on where to park it..... So I would rent from there due to the lady I delt with the first time but if it's the gentlemen with the beard that is heavy set then no not unless you want rude heartless service for a man that just got off vacation he sure seemed to be in a hurry to leave and his job must be a major inconvenience to him
ALAN HANSON
Rating:
4.0
Customer did not leave a comment.
Brian Trayer
Rating:
5.0
Customer did not leave a comment.
Frank Bolte
Rating:
5.0
Customer did not leave a comment.
Bethany Hosmer
Rating:
5.0
Customer did not leave a comment.
crystal farrell
|
Overall Experience
Rating:
5.0
Leonard was very helpful in spite of being very busy with customers.
John McCall
|
Overall Experience
Rating:
5.0
Employee Leonard was extremely professional even though he had to do everything himself.
John McCall
Rating:
5.0
Customer did not leave a comment.
PATRICK NEWBOLD
|
Overall Experience
Rating:
5.0
I have dealt with Paul twice in the last two weeks. He is a professional.
John McCall
Rating:
5.0
Customer did not leave a comment.
Nancy Warren
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Warren Jr
Rating:
5.0
Customer did not leave a comment.
Susan Miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Cooke
Rating:
5.0
Customer did not leave a comment.
Ceyonna Woodsbey
Rating:
3.0
Hand truck was not available even though reserved. Very disappointed.
Alija Skaljic
Rating:
5.0
Customer did not leave a comment.
crystal farrell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony Andrzejewski
Rating:
5.0
Great service and knowledge!
Brian Streeter
Rating:
5.0
Customer service was the absolute best!
Rich Carson
Rating:
5.0
Customer did not leave a comment.
Jennifer Chromik
Rating:
5.0
Quick and easy. Friendly employees a d helpful.
David Trott
Rating:
5.0
They were all very helpful good people
Shellie Fratus
Rating:
5.0
Customer did not leave a comment.
Gregory mottern
|
Overall Experience
Rating:
5.0
The guy who helped me was very pleasant and very helpful. Made the rental experience great.
Stephen Clark
Rating:
4.0
Customer did not leave a comment.
Gary Muska
Rating:
5.0
Customer did not leave a comment.
Timothy King
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Leslie Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jack King
Rating:
5.0
Good experience for my first
Annette Slater
|
First Impressions
Rating:
5.0
The area was always well lit; my entry codes worked well. Thank you!!
Marie Falkenberg
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Berlin
Rating:
3.0
When I went to close the unit there was only one person working. She was the manager and seemed extremely rushed. I have no issues apart from that. The monthly rental price seems high compared to other local options but the convenience is good.
Nicole Ferringer
|
Overall Experience
Rating:
5.0
The people that I delt with were very helpful and professional
Rodney Smith
Rating:
5.0
It was all good
Jerry Sargent
Rating:
5.0
Nothing, your manager and employees at the Buffalo rd location in Harborcreek Pa. are doing a EXCELLENT JOB!! KEEP UP THE GOOD WORK!!! Thank you.
Christian Moks
Rating:
4.0
Price is expensive, but I'm sure is comparable to other facilities
phillip lawton
|
Online Move In
Rating:
4.0
Courteous and attentive my needs great asset to our community
Joseph Stahon
Rating:
5.0
Customer did not leave a comment.
robert BUCCERI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Hicks
Rating:
4.0
Customer did not leave a comment.
MaryBeth Brady
|
Overall Experience
Rating:
5.0
Everything was great except the cleanliness of the inside of the windshield. However, we do realize the difficulty in cleaning windows in freezing temperatures.
Anna Krohn
Rating:
5.0
The individuals that took care of me were very friendly, knowledgeable and helpful. When I have future rental needs, I will be going to the Uhaul Harborcreek location.
Patrick Reilly
Rating:
5.0
Customer did not leave a comment.
Susan Gullo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan Gullo
Rating:
5.0
Customer did not leave a comment.
Bement Donald
Rating:
4.0
Was charged for not filling the truck up when I did. Thank God for pictures. Took for ever to get the vehicle. Not impressed at all with this experience.
Nicole Layden
Rating:
5.0
Customer did not leave a comment.
Bradley Taylor
Rating:
4.0
Dark in the individual storage areas making a flashlight nessacerry to see your things.
James Tobin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Thomas Welch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory mottern
|
First Impressions
Rating:
5.0
Getting in initial entry code was confusing. Had to use a special keypad to enter it.
Marie Falkenberg
|
Online Move In
Rating:
4.0
Leonard was friendlyand funny, even let us borrow his personal adapter for the trailer! Best service I've had anywhere!
Aaron Benzel
Rating:
5.0
Customer did not leave a comment.
Jared Scouten
Rating:
5.0
Nothing they where friendly,knowledgeable and prompt. Excellent customer service
Mike Crawford
Rating:
5.0
Customer did not leave a comment.
Pat Ford
Rating:
5.0
Great helpful friendly staff. I moved to larger unit. They madenthe process very easy. THANK YOU
ALICIA MASSENA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luke Leiter
Rating:
5.0
Customer did not leave a comment.
Paul Haag
|
Overall Experience
Rating:
5.0
It was very easy to set up and was able to access the unit anytime which was nice. For the most part the U-haul staff were friendly and helpful.
Kelly Bostwick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARILYN BURGOS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda Hickey
|
Overall Experience
Rating:
2.0
I had a credit card that was compromised and in process of being replaced by the Credit Card Company. When the auto payment for U-Haul was rejected instead of calling me they sent me a late fee and a letter. I had to go to the office and give them an alternate credit card. The easiest thing would have been to call me and I would have provided an alternate card since I DID NOT KNOW the card was rejected.
U-Haul wanted an Emergency Contact. When the Credit Card was rejected U-Haul sent my EMERGENCY CONTACT asking them to tell me to pay my bills!! U-Haul treated me as if I was trying to evade paying my bills.
The spaces for outside storage are not clearly marked and several people parked contrary to the rules causing problems.. The one time I talked to the Manager she told me she agreed with me but her boss was the hold up.
There were two rate increases in less than 6 months. Not sure why, costs must have remained the same for outside storage and there was no tax increase. My opinion, U-Haul was just piling on since prices are rising due to inflation.
tony kovach
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Lippert
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joseph Stahon
|
Overall Experience
Rating:
3.0
question 3 some clutter and maintained of statement that follows location of storage on trailers and some cars is not level at time on placing trailer and boat is the only thing i have seen having an issue for large trailers
david brown
|
First Impressions
Rating:
5.0
I've used this location and others quite a few times and each time have been treated fairly. I would recommend them fully.
PATRICK NEWBOLD
|
First Impressions
Rating:
5.0
The storage facility was very nice and clean. I especially liked the employees that worked there. Every time I went there or called there they were extremely helpful and very kind.
Lisa Yager
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory Lazzara
|
First Impressions
Rating:
5.0
Kaitlyn was super helpful, informative, and such a breath of fresh air. What a nice person. Thanks Kaitlyn.
Nancy Warren
|
First Impressions
Rating:
5.0
The staff was always above and beyond thank you
Kyle Henderson
|
Overall Experience
Rating:
3.0
I needed a larger unit which was not available. I never saw the unit that I initially rented.
Donna Roesch
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Thomas Welch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Suzanne Tuzynski
|
First Impressions
Rating:
4.0
I am 75 years old and I would have rated it excellent except your fright elevators are very hard to use for someone of my age so I will need to always ask someone else to take time out of there day to help me use the elevator when I got the storage unit I thought I would be able to bring in or take out when I wanted to but that won't work if I can't work fright elevator
Cheryl Pierce
|
First Impressions
Rating:
5.0
Just awesome!
Martin Yori
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
John Moodler
|
Overall Experience
Rating:
5.0
Kaitlyn was alot of help make the experience quick and easy. She provided all the detail I needed and answered all the questions I had. I would recommend anyone I know to come see her for their storage needs.
Deangelo Dixon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tricia Henderson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
don kuerner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Rodkey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adam Baldwin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Virginia Macwilliams
|
Overall Experience
Rating:
5.0
WISH THE HOURS 4 ACCESS WAS 12: MID NIGHT. OVER ALL NICE FRIENDLY STAFF, RESPECTFUL & KNOWLEDGABLE. THANK U BUFFALO RD. LMW
LATONYA WALKER
|
First Impressions
Rating:
5.0
My family used the U-Haul facility for 3 1/2 years. We felt very good about leaving all of our furniture and belongings while we were out of the country. The staff made it easy for my parents to handle moving our belongings out of the facility and we really appreciate that. Thank you! I would highly recommend your location!
DAWN PARNELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Kufner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
joseph kweder
|
First Impressions
Rating:
4.0
Lightning in isles was great but nothing in storage unit at all. Be nice if it was not dark.
Don Kuerner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina Grindstaff
|
Overall Experience
Rating:
5.0
Wonderful experience!
Karlee DeAngelo
|
Online Move In
Rating:
2.0
This company waited until after I was rented and paid for to inform me that the loading dock was torn out and under construction, and this resulted in me being unable to get some of my larger peices in the unit on the day I rented a truck and paid my help. I received no discount for the inconvenience. I switched storage companies and am renting a 20x20 with a full garage door opening for 90 dollars a month.
Teresa Butler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tyler rivas
|
Overall Experience
Rating:
2.0
Extremely difficult to get in touch with staff and when we did, they were some of the rudest customer service reps I've ever had the displeasure of coming across. Even when showing concern over a security issue of the front gate to the units being left open for days, I was cut off and told that this isn't a problem of the uhaul employees and that they need an outside source to come and fix the problem from a recent wind storm. This may be accurate but at the facility receiving the costumers money for a service, the approach should have been different and an apology for the inconvenience should have still be given.
When initially signing up, I signed a paper for automatic withdrawal from my bank account that the rep failed to ever submit and therefore, got a late fee my first month ontop of a letter about my being late and my mother got the same letter. I get that that's the process but due to a mistake on the facilities part, unnecessary embarrassment ensued with my mother thinking I was delinquent on a bill. Then it was a pain to rectify the situation work dealing with corporate customer service and finally being transferred to the entirely rude harborcreek location staff.
Will not be utilizing uhaul again.
Marlena Williams
|
Overall Experience
Rating:
5.0
Kaitlyn. The mgr. Was Awesome. Took great care of me. Thank staff at the Buffalo Rd Location
Mark Mccumber
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Adnan Sehovic
|
Overall Experience
Rating:
1.0
My debit card was stolen. My account defaulted. I changed my information at the web site. There was some issue with it which the person at the counter stated loudly that the card was rejected for lack of funds. He used the OLD card that was in the system. I told him again that was the wrong card. We then used the correct card and it went through. No apology for announcing it for the entire room to hear. I went to my unit and there was a green ziplock on the unit. I called to have them remove it. At first they said they would but 20 minutes later no one came. I called back only to be transferred to the manager who stated he was going home and i could remove it myself. I stated again that I did not put it on and they needed to remove it and that I didnt want to damage it. I was told that if I didnt like it I could be removed from the unit and I could go elsewhere. Really? Is this the way UHaul treats a customer of over 4 years??
brian dougherty
|
First Impressions
Rating:
4.0
Thanks
fred wonner
|
First Impressions
Rating:
2.0
It would have been a better experience if there were not so many computer problems. The computer glitches caused delays in securing a unit, a long wait for receipts to be printed, and getting access to the building to use our unit. Waiting for an hour to get into the building while they tried to figure out what the problem was certainly the last of the many problems we encountered. Someone should figure out what's wrong with the computer.
Gerald Damico
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joy Judware
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ben Page
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Carrie Parris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEITH MOORE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Kraus
|
Overall Experience
Rating:
5.0
Why such a large late fee with no grace period? Even a small curtousy email message or text message would go a long way. Especially 3 days in advance prior to your bill. That's the least someone could do. Considering other company's have the database and resources ya'll should as well. Other than the late fee my time at Uhaul was fantastic!
James Millet
|
Overall Experience
Rating:
5.0
Great storage unit facility! Felt safe to go there, felt that my belongings were secure each time I left. Facility was always clean, dry, no issues! Staff was friendly and attentive, knowledgeable on their protocols.
Casey Carnell
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Luz Rivera
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LINDA SPINELLI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen Coy
|
First Impressions
Rating:
4.0
The customer service people are friendly and willing to go the extra mile to make sure your satisfied.
Gerald Damico
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tricia Henderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
don kuerner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cindy Humphreys
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Britney Steger
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Stephen Porada
|
Overall Experience
Rating:
3.0
The first gentleman I dealt with was not very helpful but than the girl who stepped in was great
Lisa Edwards
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barry Stiles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
barbara weibel
|
Overall Experience
Rating:
1.0
I reserved my unit online. After reserving I called and none seemed to have my info. A second call, and my reservation was found however the employee failed to mention that the loading doc was under construction and completely missing. A side utility door up a set of stairs was the alternative to get to my unit. I was also not told in advance about the lock provided, so I had bought an industrial lock and threw the package away making it non returnable for me. I was unable to get my largest furniture in my unit because of the side door loading entrance. No warning, no discounts. This would have completely changed my choices had I known in advance, made my move difficult and impeded what I need to store in my unit.
Teresa Butler
|
First Impressions
Rating:
5.0
There was a rodent trap in my unit when I moved my stuff in. I hope that is standard and not an indicator that it's a problem!
Janice Pearson
|
Online Move In
Rating:
5.0
When ever we had a question . The staff was friendly & helpful. Didn't give attitude ! They did their job.
We would recommend to friends & family. And most important our things are dry and not damaged !!
Thank you,
Harborcreek Uhaul
Wendy Smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TIMOTHY KNIGHT
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jennifer wright
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina Anderson-Rivas
|
Overall Experience
Rating:
5.0
Very friendly and efficient.
Janie George
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin Kaiser
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
HOWARD JUNKIN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHELLY CROCKETT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HEATHER SMITH
|
Overall Experience
Rating:
3.0
It is winter , we just had a snow storm,open the door looked like a garage floors were dry.
Stephen Porada
|
First Impressions
Rating:
4.0
nice clean unit. reasonable rate. one hiccup, poor directions to accessing the unit. There are keypads with instructions on the man door and both sliding doors. Using these did not work and error message stated I was not logged in. The attendant on duty said they've been having trouble with the online information transferring over and manually opened the sliding door for me. The next time I visited the same happened, so I again went inside to find out what was up. This time the manager was on duty and stated you must first log in to the center keypad (which looks identical to the other keypads and has no signage stating you must log in to that one first). So much for contactless setup! Better posted instructions and education for employees would be good. Otherwise no other complaints.
At first Kaitlin was not understanding me and I wasn’t understanding her but eventually we connected. She did over and above helping me with my move in. I’ll recommend U-Haul.
Premier Manufacturing LLC
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHELLEY MINDEK
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
TRACI SCOTT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Rickrode
|
Online Move In
Rating:
5.0
Everyone I spoke to was knowledgeable and helpful.
Gerry Tarney
|
Overall Experience
Rating:
5.0
This was the best experience I've ever had with a uhaul facility. Harborcreek uhaul is the best. I will definitely utilize you again should the need arise. Thank you for such a great experience.
Shannon Gens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald Wisinski
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jacqueline Chan
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sally Kirkpatrick
|
Overall Experience
Rating:
5.0
Thank you for your presence in the area/
Albert Gesler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TED BOWEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRACI SCOTT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel McMahon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel McMahon
|
Overall Experience
Rating:
4.0
Wasn't very happy about the fact that I had just paid for the month and didn't get money back. Will alert people to this fact.
Richard Cass
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gerry Tarney
|
First Impressions
Rating:
3.0
Sometimes things get missed. No big deal. But I will say my unit wasn’t clean for a very long time.
A ton of cobwebs and a lot of dirt on the floor.
I told the worker about it and her response was “if there was a blue tag and a lock inside I had to be clean”. Ummm. Well, it wasn’t.
Just thought it was ironic that a company that charges me if I leave anything dirty, and here I am cleaning up after them. Kinda funny.
Like I said, no big deal. Just the part of not believing me left me a little bewildered.
David Zielinski
|
Online Move In
Rating:
5.0
Your personal at the harborcreek facility were great and very help full.
Joel Fassette
|
First Impressions
Rating:
5.0
I believe Jeff took care of me when I arrived in Erie Harborcreek. He was patient or we were patient with each other. He was very informative, pleasant to talk with and answered all my questions. Keep up the GOOD work.
Vanessa Akitoye
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
William Avery
|
Overall Experience
Rating:
5.0
A really fun experience.🤗💖
Eita Ovonia
|
First Impressions
Rating:
5.0
I liked the area where old/unwanted items could be left for others
Matthew Kenny
|
Overall Experience
Rating:
5.0
I have frequent this location as a business that I have an appreciation for due to the fantastic staff that is always helpful. The place is always clean. I’m always impressed every time I go there.
Philip Beyer
|
Overall Experience
Rating:
4.0
Will definitely use next time a storage unit is needed.
Lori Bradway-bowen
|
Overall Experience
Rating:
1.0
I emailed the manger about this facility and my experience and got no reply! I probably would have given a better rating but with no reply from the manager is horrible. Poor customer service!
Marie Andracki
|
Overall Experience
Rating:
5.0
Staff very helpful & easy to work with. Facility is conveniently located for me & I like that they have both inside, climate-controlled units & outside garage door access units.
Diane Miller
|
First Impressions
Rating:
5.0
Staff at this location is very friendly and helpful. Overall I had a great experience using U-Haul.
Jessica Dessauer
|
Overall Experience
Rating:
5.0
Leonard, Derek and Tyler were all very nice and helpful.
Julie Monas
|
Overall Experience
Rating:
5.0
Kaitlyn was very friendly and helpful
Yvonne Thomas
|
Overall Experience
Rating:
5.0
William was very helpful
James Tonks
|
First Impressions
Rating:
5.0
Great experience!
Ryan Maloney
|
Overall Experience
Rating:
5.0
Good job by Kaitlyn in helping me switch units after I upgraded, to another upgrade.
Peter Zenewicz
|
First Impressions
Rating:
4.0
Great place, only problem is there is no light in the unit itself.
Have to rely on hall lights
Gerald Hordych
|
First Impressions
Rating:
5.0
Thank you 🙏
shaker Al saady
|
Overall Experience
Rating:
4.0
It is clean and well managed
Erin Young
|
First Impressions
Rating:
5.0
Great experience!!
Tyler Blanco
|
Overall Experience
Rating:
5.0
Great staff and great experience.
Luvetria Danowski
|
Overall Experience
Rating:
5.0
Keep up the good work.
Thomas Gatehouse
|
Overall Experience
Rating:
3.0
Had to wait in line for 30 minutes before being served due to understaffing. Elevator in storage area hadn’t been checked on as it didn’t work when I stepped into the building.
Ashley Lesniakowski
|
First Impressions
Rating:
5.0
Everyone at U-Haul was incredibly friendly and helpful and made the process of moving across state very easy.
Jessica Dessauer
|
First Impressions
Rating:
5.0
Customer service was great
Christine York-Coy
|
First Impressions
Rating:
3.0
The storage unit has not cleaned prior to my arrival. I booked it a few days in advance via web.
Also, I was not aware that I had to purchase a special lock from U-haul. Maybe I missed it on the web
Philip Jones
|
First Impressions
Rating:
5.0
I had no problems storing my belongings for about a year at their indoor storage. The movers said there can be mice so don't store food but I had no issues.
Craig Baxter
|
Overall Experience
Rating:
1.0
Entire first floor of indoor storage building smells moldy.Frequently found dead roaches in elevator and common areas.Found dead roaches in unit.Big metal support beam took up half my unit. Never agai
ANDREW ZAWISTOSKI
|
Overall Experience
Rating:
5.0
Easy access, clean, secure, confident and reasonably priced.
Millard Peters
|
Overall Experience
Rating:
5.0
Two years in a row I had to have storage for my trailer outside. This can be a problem in a small town like Erie. Kaitlyn was able to fix my storage issue both years. Relieving me of a real problem.
David Catalfu
|
Overall Experience
Rating:
3.0
Guy in store was very nice and helpful
oni jones
|
Reservation
Rating:
5.0
My things were at this site since 2011. I can't believe how everything was so fresh. Hardly any dust. No musty smell. Your staff has always been professional and very kind. Great service all arou
SABRINA RAY
|
Overall Experience
Rating:
4.0
The lighting in my storage unit was dark and the ceiling was open in the corner. But it worked for its purpose the four months I was there. The staff was always incredibly helpful and friendly to me.
deborah bates
|
Overall Experience
Rating:
3.0
I'm very disappointed. I have two pieces of furniture that are damaged due to moisture or water. I'm not sure how this happened when the temperature is controlled.
LESLIE RIZZO
|
Overall Experience
Rating:
4.0
I moved out on The last day before payment was due. You still took payment. Considering I was there for over 18 months and paid almost every month on time or early I’m annoyed I was charged again....
Laura Jones
|
Overall Experience
Rating:
4.0
Very clean and secure facility. Definitely recommend. Thank you.
RANDOLPH BREWER
|
Overall Experience
Rating:
5.0
I was very pleased with the storage unit, accessiblity and the staff. If I ever need to use a storage unit again , my first choice will be U Haul.