Have more than one person working at 1 PM on Sunday. And give the kid who was working by himself a raise.
Gary DCustomer Reviews for U-Haul Moving & Storage of Eastside Erie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great employees, bullshit equipment. I put gas in my truck THREE separate times and the gas needle didn't move a single millimeter. The third time I put gas in, the gas needles had moved down. Are yall just fucking with the gas needles to scam people?? There is no reason why $25+ worth of gas made the gas gauge go down. Fuck your scamming asses. Again. Great customer service. Great employees. BULLSHIT EQUIPTMENT.
Adriana SLocation and equipment were fine. I was totally frustrated by trying to get the truck before store hours (7 AM). I couldn't get a code to open the key box, every time I opened the Uhaul app I got a blank screen. I arrived at 6:20,needed to leave at 6:30, actually left at 7:14. Not a great experience.
Kenneth FVery kind gentleman very respectful and very knowledgeable and they handled us with integrity and character. Well, please.
Moralee RMake sure when checking out that during rental period, you get a receipt of every payment and record every conversation here within and write down mileage and personnel spoken with, take photos before trip, and after of the vehicle here said.
Carmen NNothing, the staff and equipment were great
Joseph Hgood service
ron wThe young man behind the counter was great to interact with. Would do business with him again.
Samuel APrice is way to high for how small the unit was. No lighting on the outside or inside the unit.
Harry R | Overall ExperienceGreat service!
Brian SEnsure the rental equipment is 100% inspected and ready for the next customer. The one ratchet strap was so rusted up, it would not function. The person on duty was very polite and provided some lubricant so that we could get it operational. My only other option was to pick up another trailer from another Erie location. This should have been taken care of during a pre-inspection prior to the customer seeing it and then being delayed. Again, most likely a training issue due to turnover, but something to consider.
John YEverything went well. No problens.
Gary wLocation is great but not sure why we spent $60 for 1 1/2 hours! Would not recommend to anyone for that price
Leon HThe manager at this facility is an asset to your company. I see her working hard every time i visit and always goes the extra mile.
Robert K | Overall ExperienceMore attention to the restroom
Toni G | Overall ExperienceThe guy that helped me Paul was great! Super friendly and had me in and out in no time. I live a few blocks away and if all your employees are like him I'll definitely be back!
Nicholas bSuper easy and quick. Thank you!
Jason JWould be nice to have a light inside the storage units to make it easier to find what you want when needed. Maybe some already have lights, but unit 1002 did not.
LINDA S | Overall ExperienceThe manager checked me out for my truck rental. She was super efficient and she also seemed very conscientious as she disconnected the auxiliary power source that had been charging the battery before I left. In all my years renting UHaul trucks, I had never seen that. In fact, several experiences at another Erie location were less than stellar. As I prepared to leave I happened to observe her checking in other trucks/equipment. She hustles! Excellent experience.
Laura MExcellent customer service! 5 stars for the manager. Very well versed in all aspects! Will definitely be back.
Roy FThe vehicles that we get from this location and the personal are always top notch!!! Would highly recommend this location to anyone, Thanks
Christian MThe battery died while using our 15' rental. The roadside assistance was to the point and was pretty accurate on response time.
Christian MWell,I thought it was unfair to be charged for 4 gallons of gas when I only used the truck for 13 miles. I did not use 4 gallons of gas for them 13 miles of driving the truck. That would mean it got only 3 miles to the gallon. And the needle on the gas gage barely budged from where it was. The extra 4 gallons at $22 added to the bill was overkill and overcharge for sure! Other than that,it was satisfying. I had not added the fuel myself as I had forgot my charge card on the way for the return. I thought to myself that I was only a gallon or two at best,which would have been $5 to $10 added to for fuel. Because there was absolutely no way I used 4 gallons of gas for 13 miles!
gary gEasy and hassle free
Sarah V | Overall ExperienceThe woman behind the counter was excellent. Wonderful employee.
John DGreat experience renting a small truck for a short move! Excellent equipment and fantastic service on both ends of the move.
Ronald RA good experience all the way around .
Annette S | Overall ExperienceEquipment was so-so. Service engine light lit during drive home and lots of slack in steering. I understand there are 110k miles plus on the vehicle but still scary situation. Call center was efficient and answered my questions confidently.
Sherri HThe vehicles gas gage seemed to very greatly by 1/4 to 1/8 a tank. One mile I’d have 3/4 a tank and the next 1/2 a tank. The vehicle wasn’t parked where the app said it was for pickup, but otherwise everything was great. The web pickup and drop off options were very thorough and I’m glad that U-Haul made the investment in modern technology to make everyone’s experience better.
Nicholas SNothing negative to report
Nicole CFriendly service
Sarah VThe young woman staffing the desk was very pleasant, professional and efficient.
John SThe 5x8 enclosed trailer had a leak signified by some rusted water stains.
stephenHeidi zVery polite and professional
CARLOS CN/A
Frank W | Online Move InVery pleasant and helpful clerk. Trailer door latch missing
George SNothing the employee was very friendly and liked to joke around
Robert HParking area could use some grading my only negative comment
JOSEPH S | Overall ExperienceThe outside storage is in dissary. Equipment is being stored in incorrect locations. I cannot get to my assigned site. Other users are improperly using the facility. Some things being stored are simply junk. Facility manager says nothing can be done. Says her previous supervisor would not allow her to address the problem and she has not met current supervisor.
ANTHONY K | First ImpressionsEmployees were great and very helpfull
Steven T | Overall ExperienceLenny is very helpful he was only one there at location....had 5 customers at one time ...was running to help everyone out
Timothy CThe woman who help me return the truck was very helpful very friendly, quick and easy service
DIANE YYour software makes moving unbearable. Almost every time that I get in line at your stores, I am waiting for your computers to process. It has been this way for at least six (6) years. I would not recommend yhat a friend go through the wait for your computers especially when they are tired, thirsty and hungry from moving! Why is your slogan "WE MAKE MOVING EASY"? ????????????? I would tell a friend to pack a lunch and bting a camp chair if you get in line at a U-Haul store ANY location because their software needs updated.
Becky B | Overall ExperienceI had an absolutely amazing time with the staff and everything else, however, U-Haul themselves was not the greatest. I had completed a move-out request nearly a month ago, yet was charged for monthly rent. I called my local U-Haul and was quickly helped out by a kind gentleman, and I was good to go. However, I would like to call attention to this because it may affect someone in a more negative way than what happened to me. Thank you very much to the crew at my local U-Haul - you guys are wonderful to do business with.
C.J. M | Overall ExperienceQuick in and out the service was awesome
Shannon BOur unit "2185" was full of dead ants when we emptied it and they definitely didn't come from us. Our belongings were covered in them! Walk through the front door of the climate controlled building and you'll be greeted by mice and sometimes the odor of the bathroom. At least our stuff was secured though.
Zachary K | Overall ExperienceThis was a good experience. The staff was very helpful, friendly and professional. We recommend this location.
Diane LNothing, your doing great!
Christian MThey need to make thereself clear about the documentation needed when returning the vehicle and also make their self clear that you need your phone to take pics of the room when it's emptied instead of making you walk all the way back up there again just to take pictures
Corinne S | Overall ExperienceQuick and simple.
JAMES M | First ImpressionsPhone support, check-in and check-out at this location was excellent!
Doug PBoth employees behind the counter were amazing. They were helpful, knowledgeable and great conversationalists.
Shawn BFriendly, efficient. Well done!
David ARented a transport trailer today the lady behind the front desk that rented it to me like always was absolutely wonderful as always she is amazing to work with. However when I returned the equipment the guy behind the counter was not very polite was in a hurry to close all tho hile didn't lock the door to the building his comment was rude and harsh.... He looked at me with a rude tone and said " I am closed. Use self check out" . I couldn't even ask where he wanted it parked. I don't appreciate his tone he could have at least answered me on where to park it..... So I would rent from there due to the lady I delt with the first time but if it's the gentlemen with the beard that is heavy set then no not unless you want rude heartless service for a man that just got off vacation he sure seemed to be in a hurry to leave and his job must be a major inconvenience to him
ALAN HLeonard was very helpful in spite of being very busy with customers.
John M | Overall ExperienceEmployee Leonard was extremely professional even though he had to do everything himself.
John MI have dealt with Paul twice in the last two weeks. He is a professional.
John MHand truck was not available even though reserved. Very disappointed.
Alija SGreat service and knowledge!
Brian SCustomer service was the absolute best!
Rich CQuick and easy. Friendly employees a d helpful.
David TThey were all very helpful good people
Shellie FThe guy who helped me was very pleasant and very helpful. Made the rental experience great.
Stephen CGood experience for my first
Annette S | First ImpressionsThe area was always well lit; my entry codes worked well. Thank you!!
Marie F | Overall ExperienceWhen I went to close the unit there was only one person working. She was the manager and seemed extremely rushed. I have no issues apart from that. The monthly rental price seems high compared to other local options but the convenience is good.
Nicole F | Overall ExperienceThe people that I delt with were very helpful and professional
Rodney SIt was all good
Jerry SNothing, your manager and employees at the Buffalo rd location in Harborcreek Pa. are doing a EXCELLENT JOB!! KEEP UP THE GOOD WORK!!! Thank you.
Christian MPrice is expensive, but I'm sure is comparable to other facilities
phillip l | Online Move InCourteous and attentive my needs great asset to our community
Joseph SEverything was great except the cleanliness of the inside of the windshield. However, we do realize the difficulty in cleaning windows in freezing temperatures.
Anna KThe individuals that took care of me were very friendly, knowledgeable and helpful. When I have future rental needs, I will be going to the Uhaul Harborcreek location.
Patrick RWas charged for not filling the truck up when I did. Thank God for pictures. Took for ever to get the vehicle. Not impressed at all with this experience.
Nicole LDark in the individual storage areas making a flashlight nessacerry to see your things.
James T | Overall ExperienceGetting in initial entry code was confusing. Had to use a special keypad to enter it.
Marie F | Online Move InLeonard was friendlyand funny, even let us borrow his personal adapter for the trailer! Best service I've had anywhere!
Aaron BGreat helpful friendly staff. I moved to larger unit. They madenthe process very easy. THANK YOU
ALICIA M | First ImpressionsIt was very easy to set up and was able to access the unit anytime which was nice. For the most part the U-haul staff were friendly and helpful.
Kelly B | Overall ExperienceI had a credit card that was compromised and in process of being replaced by the Credit Card Company. When the auto payment for U-Haul was rejected instead of calling me they sent me a late fee and a letter. I had to go to the office and give them an alternate credit card. The easiest thing would have been to call me and I would have provided an alternate card since I DID NOT KNOW the card was rejected. U-Haul wanted an Emergency Contact. When the Credit Card was rejected U-Haul sent my EMERGENCY CONTACT asking them to tell me to pay my bills!! U-Haul treated me as if I was trying to evade paying my bills. The spaces for outside storage are not clearly marked and several people parked contrary to the rules causing problems.. The one time I talked to the Manager she told me she agreed with me but her boss was the hold up. There were two rate increases in less than 6 months. Not sure why, costs must have remained the same for outside storage and there was no tax increase. My opinion, U-Haul was just piling on since prices are rising due to inflation.
tony k | Overall Experiencequestion 3 some clutter and maintained of statement that follows location of storage on trailers and some cars is not level at time on placing trailer and boat is the only thing i have seen having an issue for large trailers
david b | First ImpressionsI've used this location and others quite a few times and each time have been treated fairly. I would recommend them fully.
PATRICK N | First ImpressionsThe storage facility was very nice and clean. I especially liked the employees that worked there. Every time I went there or called there they were extremely helpful and very kind.
Lisa Y | Overall ExperienceKaitlyn was super helpful, informative, and such a breath of fresh air. What a nice person. Thanks Kaitlyn.
Nancy W | First ImpressionsThe staff was always above and beyond thank you
Kyle H | Overall ExperienceI needed a larger unit which was not available. I never saw the unit that I initially rented.
Donna R | Overall ExperienceI am 75 years old and I would have rated it excellent except your fright elevators are very hard to use for someone of my age so I will need to always ask someone else to take time out of there day to help me use the elevator when I got the storage unit I thought I would be able to bring in or take out when I wanted to but that won't work if I can't work fright elevator
Cheryl P | First ImpressionsJust awesome!
Martin Y | Online Move InKaitlyn was alot of help make the experience quick and easy. She provided all the detail I needed and answered all the questions I had. I would recommend anyone I know to come see her for their storage needs.
Deangelo D | First ImpressionsWISH THE HOURS 4 ACCESS WAS 12: MID NIGHT. OVER ALL NICE FRIENDLY STAFF, RESPECTFUL & KNOWLEDGABLE. THANK U BUFFALO RD. LMW
LATONYA W | First ImpressionsMy family used the U-Haul facility for 3 1/2 years. We felt very good about leaving all of our furniture and belongings while we were out of the country. The staff made it easy for my parents to handle moving our belongings out of the facility and we really appreciate that. Thank you! I would highly recommend your location!
DAWN P | Overall ExperienceLightning in isles was great but nothing in storage unit at all. Be nice if it was not dark.
Don K | Overall ExperienceWonderful experience!
Karlee D | Online Move InThis company waited until after I was rented and paid for to inform me that the loading dock was torn out and under construction, and this resulted in me being unable to get some of my larger peices in the unit on the day I rented a truck and paid my help. I received no discount for the inconvenience. I switched storage companies and am renting a 20x20 with a full garage door opening for 90 dollars a month.
Teresa B | Overall ExperienceExtremely difficult to get in touch with staff and when we did, they were some of the rudest customer service reps I've ever had the displeasure of coming across. Even when showing concern over a security issue of the front gate to the units being left open for days, I was cut off and told that this isn't a problem of the uhaul employees and that they need an outside source to come and fix the problem from a recent wind storm. This may be accurate but at the facility receiving the costumers money for a service, the approach should have been different and an apology for the inconvenience should have still be given. When initially signing up, I signed a paper for automatic withdrawal from my bank account that the rep failed to ever submit and therefore, got a late fee my first month ontop of a letter about my being late and my mother got the same letter. I get that that's the process but due to a mistake on the facilities part, unnecessary embarrassment ensued with my mother thinking I was delinquent on a bill. Then it was a pain to rectify the situation work dealing with corporate customer service and finally being transferred to the entirely rude harborcreek location staff. Will not be utilizing uhaul again.
Marlena W | Overall ExperienceKaitlyn. The mgr. Was Awesome. Took great care of me. Thank staff at the Buffalo Rd Location
Mark M | Overall ExperienceMy debit card was stolen. My account defaulted. I changed my information at the web site. There was some issue with it which the person at the counter stated loudly that the card was rejected for lack of funds. He used the OLD card that was in the system. I told him again that was the wrong card. We then used the correct card and it went through. No apology for announcing it for the entire room to hear. I went to my unit and there was a green ziplock on the unit. I called to have them remove it. At first they said they would but 20 minutes later no one came. I called back only to be transferred to the manager who stated he was going home and i could remove it myself. I stated again that I did not put it on and they needed to remove it and that I didnt want to damage it. I was told that if I didnt like it I could be removed from the unit and I could go elsewhere. Really? Is this the way UHaul treats a customer of over 4 years??
brian d | First ImpressionsThanks
fred w | First ImpressionsIt would have been a better experience if there were not so many computer problems. The computer glitches caused delays in securing a unit, a long wait for receipts to be printed, and getting access to the building to use our unit. Waiting for an hour to get into the building while they tried to figure out what the problem was certainly the last of the many problems we encountered. Someone should figure out what's wrong with the computer.
Gerald D | Overall ExperienceWhy such a large late fee with no grace period? Even a small curtousy email message or text message would go a long way. Especially 3 days in advance prior to your bill. That's the least someone could do. Considering other company's have the database and resources ya'll should as well. Other than the late fee my time at Uhaul was fantastic!
James M | Overall ExperienceGreat storage unit facility! Felt safe to go there, felt that my belongings were secure each time I left. Facility was always clean, dry, no issues! Staff was friendly and attentive, knowledgeable on their protocols.
Casey C | Overall ExperienceThe customer service people are friendly and willing to go the extra mile to make sure your satisfied.
Gerald D | First ImpressionsThe first gentleman I dealt with was not very helpful but than the girl who stepped in was great
Lisa E | First ImpressionsI reserved my unit online. After reserving I called and none seemed to have my info. A second call, and my reservation was found however the employee failed to mention that the loading doc was under construction and completely missing. A side utility door up a set of stairs was the alternative to get to my unit. I was also not told in advance about the lock provided, so I had bought an industrial lock and threw the package away making it non returnable for me. I was unable to get my largest furniture in my unit because of the side door loading entrance. No warning, no discounts. This would have completely changed my choices had I known in advance, made my move difficult and impeded what I need to store in my unit.
Teresa B | First ImpressionsThere was a rodent trap in my unit when I moved my stuff in. I hope that is standard and not an indicator that it's a problem!
Janice P | Online Move InWhen ever we had a question . The staff was friendly & helpful. Didn't give attitude ! They did their job. We would recommend to friends & family. And most important our things are dry and not damaged !! Thank you, Harborcreek Uhaul
Wendy S | Overall ExperienceVery friendly and efficient.
Janie G | First ImpressionsIt is winter , we just had a snow storm,open the door looked like a garage floors were dry.
Stephen P | First Impressionsnice clean unit. reasonable rate. one hiccup, poor directions to accessing the unit. There are keypads with instructions on the man door and both sliding doors. Using these did not work and error message stated I was not logged in. The attendant on duty said they've been having trouble with the online information transferring over and manually opened the sliding door for me. The next time I visited the same happened, so I again went inside to find out what was up. This time the manager was on duty and stated you must first log in to the center keypad (which looks identical to the other keypads and has no signage stating you must log in to that one first). So much for contactless setup! Better posted instructions and education for employees would be good. Otherwise no other complaints.
phillip l | Online Move InPeople. Working. There. Are. Very. Rude. From. Rocco and Denise. COZZITORTO
ROCCO C | Overall ExperienceAt first Kaitlin was not understanding me and I wasn’t understanding her but eventually we connected. She did over and above helping me with my move in. I’ll recommend U-Haul.
Premier M | First ImpressionsEveryone I spoke to was knowledgeable and helpful.
Gerry T | Overall ExperienceThis was the best experience I've ever had with a uhaul facility. Harborcreek uhaul is the best. I will definitely utilize you again should the need arise. Thank you for such a great experience.
Shannon G | Overall ExperienceThank you for your presence in the area/
Albert G | Overall ExperienceWasn't very happy about the fact that I had just paid for the month and didn't get money back. Will alert people to this fact.
Richard C | Overall ExperienceSometimes things get missed. No big deal. But I will say my unit wasn’t clean for a very long time. A ton of cobwebs and a lot of dirt on the floor. I told the worker about it and her response was “if there was a blue tag and a lock inside I had to be clean”. Ummm. Well, it wasn’t. Just thought it was ironic that a company that charges me if I leave anything dirty, and here I am cleaning up after them. Kinda funny. Like I said, no big deal. Just the part of not believing me left me a little bewildered.
David Z | Online Move InYour personal at the harborcreek facility were great and very help full.
Joel F | First ImpressionsI believe Jeff took care of me when I arrived in Erie Harborcreek. He was patient or we were patient with each other. He was very informative, pleasant to talk with and answered all my questions. Keep up the GOOD work.
Vanessa A | First ImpressionsA really fun experience.🤗💖
Eita O | First ImpressionsI liked the area where old/unwanted items could be left for others
Matthew K | Overall ExperienceI have frequent this location as a business that I have an appreciation for due to the fantastic staff that is always helpful. The place is always clean. I’m always impressed every time I go there.
Philip B | Overall ExperienceWill definitely use next time a storage unit is needed.
Lori B | Overall ExperienceI emailed the manger about this facility and my experience and got no reply! I probably would have given a better rating but with no reply from the manager is horrible. Poor customer service!
Marie A | Overall ExperienceStaff very helpful & easy to work with. Facility is conveniently located for me & I like that they have both inside, climate-controlled units & outside garage door access units.
Diane M | First ImpressionsStaff at this location is very friendly and helpful. Overall I had a great experience using U-Haul.
Jessica D | Overall ExperienceLeonard, Derek and Tyler were all very nice and helpful.
Julie M | Overall ExperienceKaitlyn was very friendly and helpful
Yvonne T | Overall ExperienceWilliam was very helpful
James T | First ImpressionsGreat experience!
Ryan M | Overall ExperienceGood job by Kaitlyn in helping me switch units after I upgraded, to another upgrade.
Peter Z | First ImpressionsGreat place, only problem is there is no light in the unit itself. Have to rely on hall lights
Gerald H | First ImpressionsThank you 🙏
shaker A | Overall ExperienceIt is clean and well managed
Erin Y | First ImpressionsGreat experience!!
Tyler B | Overall ExperienceGreat staff and great experience.
Luvetria D | Overall ExperienceKeep up the good work.
Thomas G | Overall ExperienceHad to wait in line for 30 minutes before being served due to understaffing. Elevator in storage area hadn’t been checked on as it didn’t work when I stepped into the building.
Ashley L | First ImpressionsEveryone at U-Haul was incredibly friendly and helpful and made the process of moving across state very easy.
Jessica D | First ImpressionsCustomer service was great
Christine Y | First ImpressionsThe storage unit has not cleaned prior to my arrival. I booked it a few days in advance via web. Also, I was not aware that I had to purchase a special lock from U-haul. Maybe I missed it on the web
Philip J | First ImpressionsI had no problems storing my belongings for about a year at their indoor storage. The movers said there can be mice so don't store food but I had no issues.
Craig B | Overall ExperienceEntire first floor of indoor storage building smells moldy.Frequently found dead roaches in elevator and common areas.Found dead roaches in unit.Big metal support beam took up half my unit. Never agai
ANDREW Z | Overall ExperienceEasy access, clean, secure, confident and reasonably priced.
Millard P | Overall ExperienceTwo years in a row I had to have storage for my trailer outside. This can be a problem in a small town like Erie. Kaitlyn was able to fix my storage issue both years. Relieving me of a real problem.
David C | Overall ExperienceGuy in store was very nice and helpful
oni j | ReservationMy things were at this site since 2011. I can't believe how everything was so fresh. Hardly any dust. No musty smell. Your staff has always been professional and very kind. Great service all arou
SABRINA R | Overall ExperienceThe lighting in my storage unit was dark and the ceiling was open in the corner. But it worked for its purpose the four months I was there. The staff was always incredibly helpful and friendly to me.
deborah b | Overall ExperienceI'm very disappointed. I have two pieces of furniture that are damaged due to moisture or water. I'm not sure how this happened when the temperature is controlled.
LESLIE R | Overall ExperienceI moved out on The last day before payment was due. You still took payment. Considering I was there for over 18 months and paid almost every month on time or early I’m annoyed I was charged again....
Laura J | Overall ExperienceVery clean and secure facility. Definitely recommend. Thank you.
RANDOLPH B | Overall ExperienceI was very pleased with the storage unit, accessiblity and the staff. If I ever need to use a storage unit again , my first choice will be U Haul.
sue p | Overall ExperienceThanks for being there when I need you guys
tanny f | Overall ExperienceThe customer service here is horrible.
Taisha R | Overall Experience