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david aCustomer Reviews for U-Haul Moving & Storage of Easton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was spot on. I wasn’t even in the building 20 minutes. I was out the door fast
Rashaund BThe old white lady that works the counter was very mean and unfriendly not Professional. This was the second time I had to deal with her. She shouldn't be in customer service. I would never use this location again or refer anybody.
Brian GKim at the pick up location was extremely polite and helpful. Very smooth and flexible transaction. Made my stress about the moving vehicle go away.. That's huge...
FRANK LSimply a perfect experience from beginning to end. Very nice staff, very well maintained.
Craig M | Overall ExperienceThank you very much
Joe OAll good!
Basil TThis location is 5 minutes from my house. They were not able to accept the return due to space issues. The assigned return location is over 30 minute drive (hour round trip). In the end there was space available and a very helpful office manager who made it work. Do have an issue with not getting real people to answer the phone.
JAMES WKim De La Torre is exceptional. Very friendly, great attitude towards customer. Thank you.
Calin T | First ImpressionsKim DeLaTorre is amazing. Great attitude and very helpful..
Calin TAs far as I'm concerned you guys do a great job. Each time I come or call to rent a vehicle there's always one for me. Thank you again.
karen mThe receptionist was very helpful, efficient and friendly (sorry, I don't have her name) I was surprised at being charged $9.00 for gas, we put some in and the dial was pointing Full (?) It was a man with a beard that checked-in the truck return. Otherwise everything was ok with the truck. Thanks
Mary JI've had some of the worst days of my life during a move, and the staff at every Uhaul I've ever been to have been nothing but helpful, professional, sympathetic, and overall fantastic. I hope they can read this because I truly mean it when I say that they made the worst week of my life a little brighter. My only gripe with my storage unit is with the computer system running it: for some reason I could not enable auto pay. Both myself and my local uhaul office tried and neither of us could get it to stick. It's overall not a big deal though, as my first late fee was forgiven due to computer error and I was given ample notice every subsequent month. Again, props to the staff at the easton md uhaul.
Nicholas D | Overall ExperienceKim de la Torre is amazing. We've had nothing short of stellar service since we began renting at this facility about 10 years ago. We only moved out because we've been able to accommodate all of our belongings in our home now.
Walter A | Overall ExperienceEmployee was kind of rude. Seemed aggravated because I was renting in a snow event
Thomas Ctruck broke down..obviously ot wasn't maintained on a regular. in the morning...the lady held me up a whole hour before able to move. just to call my girlfriend to verify my info. then the rruck wasn't prepared prior to my reservation...a whole hour to process and get truck ready..when it was reserved a week ahead
Jermaine PBrooke was fantastic!
Pernox S | First ImpressionsRequested and paid for furniture dolly’s a there was a hand cart in the truck. Also requested and paid for 6 moving blankets and there were 2. Made the move more difficult. We did an after hours pick up due to the time we needed to get the truck so there was no one there to correct the problem.
Bridgette JReplace metal tie downs on the floor of the trailer. Two were missing
Mark REverything went just fine people where friendly and professional thanks
william bGreat staff. Very convenient location.
Hans RThe people there were so nice and helped me with everything I’m a repeat customer of theirs and will be using them in late February or early March thanks so much for making it so easy
Rodger CEvery time I called the number listed for the Easton office over the course of several months, an automated message says they are busy and it forwards my call to another uhaul location. I actually stood in the lobby of the Easton store when there were no customers there and called the number from my cell phone and it did the same thing. I’m not sure what is going on with the phones, but there needs to be a way to contact this office directly by phone. They also lock the large sliding door early but leave the side door open so you can get into your storage unit but if you have anything large to move, you cannot get it. Would be helpful if there was a way to open the sliding door after 7pm.
Richard J | Overall ExperienceThe young lady working the office was exceptional.
Jeffrey MI'll use you again, for sure.
Randy KBrooke was super nice, helpful and efficient in making sure my storage move in was easy. The facility is well laid out, incredibly convenient location and clean.
AK A | First ImpressionsThe truck was good, except for the fact that the passenger mirror was faulty and would not stay in place, leaving it difficult to see using that mirror.
Alex VVery Good Customer Service
DARREN GManager Kim was the best!
SUSAN W | Overall ExperienceThis is not a ding against the 8627 Ocean Gateway or the people that work there. The one star is because of your headquarters policy that the two contact numbers have to be called before they can rent the trailer. Yesterday, I forgot my cell from home and I could not rent the trailer because of it. What was SUPER frustrating!! They were able to call my wife, who was in the car, I a valid picture license, I have an account, and I have rented from this location countless times. This is a case where steadfast adherence to corporate policy led to HORRIBLE customer satisfaction.
Jeffrey CExcellent experience at Easton U-Haul. Very friendly and helpful staff. Reservation system, equipment acquisition and return all went very smoothly.
John FClean, safe facility. Excellent, friendly staff. Useful and hand trucks available. Price was fair--not cheap, but fair. I'm glad I used this facility and came away with a very positive U Haul experience. I also rented a small trailer once during my rental period, same quality, no problems at all.
Greg M | Overall ExperienceWhen I reserved the unit online it was for the first floor. When I arrived they were out of first floor units. I was gone on the second floor and it was directly across from the elevator.
george t | First ImpressionsService was great. Kim was friendly, knowledgeable and helpful. Equipment was clean and ran well.
Robert RExcellent customer service! Courteous, professional and very kind!
Jordan LThank you for a wonderful storage facility that was very easy and convenient to use. Appreciated your various moving carts that helped us move items in and out!
SUZANNE O | Overall ExperienceGreat staff was great went out of there way to help
STEVEN G | Overall ExperienceOur CSR Sierra was extremely helpful. We were beyond pleased that the office was open on a holiday.
Jeffery G | First ImpressionsThe process is very confusing as to how the mileage is calculated and the extra charges for being over the miles. Should be a little more easier to understand. Made me look like I was unable to comprehend or was being difficult which I was neither! Thank you
patricia hEverything was great. Staff was professional & helpful.
Trina GEverything went smooth and the young lady that helped me was very informative, helpful and polite.
Kenneth JThe rental process is abit over the top for the renting of a 5x8 trailer. I rent cars weekly , all over the USA and never go through this type if process Avis…drivers licence proof of insurance credit card….done !
Jeffrey SThis was a clean, efficient location. The rep I worked with was great - she was very friendly and got me in and out quickly. This is officially my favorite U-Haul location.
Seth TThe general manager Kim exemplifies customer service. She is knowledgeable, courteous and professional. Kim made the entire process easy and started my day with a smile. I am very satisfied I chose U-Haul and in particular this location for my moving and storage needs.
Martin M | First ImpressionsEveryone was polite and friendly and extremely efficient. I highly recommend these guys - plus they sell boxes, tape, locks, tarps … everything you need for whatever you’re moving. Awesome service!
SARAH TNothing Needed, All Excellent!!! Thanks, Phil S.
Phil SWhile the interior was broom swept and clean, the windshield was very dirty both inside and out. In my opinion, a clean windshield is essential and a safety concern I spent 15 minutes cleaning the windshield and side mirrors. Thanks
Paul DTop notch. Very professional
Richard CLove it
julian bVery clean organized convenient and everyone was friendly and helpful
VERUSCHKA G | First ImpressionsMy agent, Sierra Allen, needs help! Poor girl was busting her hump to satisfy everyone all at once while the others seemed to be taking up air and sucking up revenue.
JAMES SAwesome location and service.
Veruschka Gfast friendly staff, hooked up trailer and checked lights. Upon return they unhooked trailer and did check out fast and friendly.
TERRY DAlmost like coming home…. Great people …. Wonderful service
charles b | First ImpressionsKim and Brooke are great to deal with.
Merril TThey seem to have slow computer issues. I seemed a little frustrating to them but I was patient. Good service.
Ed MThis is by far the best, cleanest, most problem free Uhaul on the East Coast.
Mehves LPerfect, fast and efficient
debbie-greg lThe staff working on Sunday June 25 were phenomenal! They were both friendly and helpful and quick. I have used Uhaul many times in the past and never had such good customer service. My dad and I were even talking about it on the drive home. This was a long distance move for me and I was really exhausted and their positive attitudes were so appreciated!
HEATHER W | First ImpressionsNothing at all, the staff were amazing, the storage facility is immaculate and the who experience was just so organized and efficient.
Heather WEverything with the rental was seamless even at drop-off and with the storage unit.
Latrish OSeamless interaction and reasonable rates. Thank you!!
Jennifer CGreat staff and always clean..Great place.
Aaron M | Overall ExperienceEmployees were helpful
Rinaldo DI am booking from another state so I can guarantee that my storage will be available when I move in two weeks. Everyone was so helpful and helped alleviate some of the stress that comes with moving. Maybe I can come back to review at another time.
Latrish O | First ImpressionsVery friendly staff and wonderfully run. The only thing I found annoying was to have to give an alternate phone contact AND have them call to confirm with them.
SALWA E | First ImpressionsAwesome customer service! Spotless facilities!
STEVEN G | First ImpressionsI have rented two 10x10 storage units over the last couple of years as well as multiple vehicles and have never had an issue. The location is extremely convenient and right off of a major road. Parking was always available even in the back loading/unloading area. Inside of the climate-controlled building, the aisles are wide and numerous types of carts are available. I used pallets and a jack and had no issues inside. A first-class and well-run facility.
Chris R | Overall ExperienceWonderful service! Can not thank you enough!
JULIE B | First ImpressionsUHaul Storage in Easton was outstanding. The facility was super clean and easily accessible. Our items were temperature controlled and in pristine condition when we removed them yesterday after 3+ years of storage. Kim and her staff are very professional, helpful, and always pleasant. I would highly recommend Easton UHaul.
VIVIAN l | Overall ExperienceThey were very helpful during my packing in and out. I would recommend them.
Claus H | Overall ExperienceKim and Becky and the Easton MD team iare outstanding and great to work with 😀 Thank You George Higley Best U-Haul facilities and trucks 😀
George H | Overall ExperienceI had a discrepancy and was more than compensated. The staff were friendly and helpful. I was pleased with my interactions!!! Thanks Raleigh Capital Blvd Ryder, Noel Jackson
Noel J | Overall ExperienceThis facility was critical to making my move out of state even possible. I am so grateful for their personal service to me and my family. I highly recommend this storage facility to everyone who has a storage need. Good luck getting a room because they go so quickly!
Manning L | Overall ExperienceKim and her team do an excellent job. I would highly recommend U-Haul both this facility specifically and U-Haul as a company.
david m | Overall ExperienceThanks to the wonderful staff for making everything go as smooth as possible.
julie w | Overall Experienceunit was excellent for me. Staff was great. Thanks
Louis W | Overall ExperienceThe rates are a bit higher than other storages!
DOLLIE R | Overall ExperienceWe appreciated the chance to use your services. Thank you.
JASON M | Overall ExperienceI will miss the ladies there. Kim, Brooke and kelly when she was there. They were so kind and helpful. I was there about 9 years. It was a favorite place for me to say..." I have a storage unit with UHAUL!" Great staff. Will miss 😥🙏❤❤ B Hodgman
BRENDA H | Overall ExperienceBrooke Muniz is a 6 Star Employee. Kimberley is equally awesome and extremely kind and helpful. It’s hard to find retain people with their incredibly positive and enthusiastic attitude. Nothing is too much for this dynamic duo. Your facility is spotless. The unit was pristine clean. Easy assess in and out. The facility is well lit and the restrooms immaculate. I highly recommend this particular location to anyone in need of storage or moving related services. Thank you!
Kevin N | First ImpressionsKim was always so great!
HEATHER B | Overall ExperienceThe staff was excellent!!
sharon G | First ImpressionsExcellent all-around. From ease of entry/ exit to unit, to cleanliness, to attentive staff. Great experience.
Matthew B | Overall ExperienceKim is an excellent manager
ALLISON S | First ImpressionsKim and her staff are great! She’s managed the place for years. Would definitely recommend it!
ANNE E | Overall ExperienceStaff was always extremely helpful. Answered my questions in full and went the extra step to let me know of additional features, services and, pricing. Very well-run facility.
BRIAN H | Overall ExperienceThis is a very well managed and secure location. We rented a storage place for a number of years. It was easy to rent the space and very easy to close our space. The Uhaul website is also very customer friendly. The price was competitive.
VALERIE K | Overall ExperienceI sent an email to Kim the manager regarding my experience
Christine S | First ImpressionsKim and Kelly have been there for my whole experience. They understood what happened and I would like to THANK BOTH OF THEM! Kim and Kelly went above and beyond. It literally brings me to tears to think about how they understood blow by blow as I went through the hardest time of my life. Kim and Kelly both need to be recognized for all they have done. I'm not going into details here but they will know exactly what I'm talking about. I THANK BOTH OF YOU WITH EVER FIBER OF MY BEING! Thank you for being awesome!
RACHEL A | Overall ExperienceVery convenient to access individual lockers. Climate-Controlled, Courtesy Carts and Restrooms make moving quite easy.
Chris R | First ImpressionsEveryone at this location is helpful and friendly. They go out of their way to help. I would highly recommend using this locate for storage, supplies or truck rental.
LINDA S | First ImpressionsKimberly De La Torre was super nice and helpful. First rate!!
Jennifer C | First ImpressionsWe couldn’t have been happier with our experience. We have used this facility on several different occasions and will is no other. Kim and her tam provide exceptional service!.
PAUL H | Overall ExperienceThe staff is always professional and well organized
Lisa S | First ImpressionsThe staff, especially Kim, were very helpful and the facility was immaculate and safe. Thank you, Caroline Boutte
CAROLINE B | Overall ExperienceI found the staff pleasant and patient, even when faced with my irritated wife (when she would forget to sign out on a previous visit and would be locked out) I had a great experience.
james w | Overall ExperienceGreat team. Very helpful!
Stephen S | First ImpressionsAll staff was always extremely helpful, friendly and knowledgeable with any of my questions or concerns....thank you for a safe and clean location for my furniture and belongings.
Muriel P | Overall ExperienceKim was ALWAYS a pleasure to work with - From the day I rented my first storage unit 8+ years ago until Wednesday, 6/23/2020, when I closed out my last 3 units. The ONLY reason I am no longer renting any storage units at the Easton, MD facility is because I have moved back to CT. Kim was one of the first people who welcomed me to Maryland when I moved from Connecticut in April 2011 so it’s fitting that she was the last one to wish me well when I left. Kim is a true gem and U-Haul is EXTREMELY fortunate to have her. Sincerely, Dottie Campbell
Dottie c | Overall ExperienceKim and her staff are extremely helpful and customer service is excellent
LYNDA K | Online Move InKim was so welcoming and helpful. She took me to my unit and showed me how to access the building.
Katherine R | First ImpressionsKim is lovely and a great professional
Marcelo A | Overall ExperienceThank you for being understanding when i was late at times. Ms kim thank you so much
charlotte b | Overall ExperienceStaff was always helpful; and the facility was spotless. Every single time I was there, I passed a staff person cleaning,,and this was Even before the corona virus,
terri p | Overall ExperienceWe have used multiple storage units over a ten year period. Kim has always been AWESOME.
WOODY D | Overall ExperienceThey were very helpful.
Robert V | Overall ExperienceThe lady at the front desk was very polite. Answered all the questions that I had. Very clean storage units. Great prices. I highly recommend.
Lashay E | First ImpressionsThank you for helping to make our move to Eastern, Maryland, easier.
W C | Overall ExperienceVery helpful and friendly staff. An excellent experience.
Karen M | Overall ExperienceGreat people to work with. My experience could not have been better.
Ernist S | Overall ExperienceGreat service, clean, well lite. Basically everything you need to ensure your belongings are protected. KELLY..... Was amazing, she went way above and beyond to assist. Thank you Kelly for everything.
FELIX C | Overall ExperienceThe person providing service was courteous and professional. Her briefing was helpful and made my wife and me comfortable storing our belongings
W C | First ImpressionsGreat service and equipment. The move went very smooth with UHaul.
Kayla R | First ImpressionsKim, the rep who helped me, was fantastic. Very knowledgeable and nice.
AMY D | First ImpressionsExcellent service! Friendly and funny staff and very accommodating. I would very much recommend.
Danae W | First ImpressionsFacility was immaculate and the staff fantastic! Thank you Miss Kim for your kindness and found friendship over the years! God Bless!
MARK F | Overall ExperienceVery friendly, personable and professional staff.
Peter S | Overall Experience👍👍👍
Andrew V | Overall ExperienceVery well run facility.
Tobe C | Overall ExperienceAwesome experience
pady s | Overall ExperienceExcellent facility; helpful and knowledgeable staff. I highly recommend this facility.
JUDY F | Overall ExperienceFacility was nice ....however, I just got furniture out & have items badly damaged. Antique Dining room table, side table, sofa/chairs "discolored" from temperature issues! Contact me asap!!!
sarah s | Overall ExperienceGreat facility. Clean, cool, and convenient.
Phyllis C | Overall ExperienceThank you for great service and great staff.
ROBERT D | Overall ExperienceSuper friendly and super clean!!!!
GIL C | Overall Experience